Displaying Tech Support Information - Cisco IDS-4230-FE - Intrusion Detection Sys Fast Ethernet Sensor Installation And Configuration Manual

Appendix B Troubleshooting
show tech-support Command
Note
Note

Displaying Tech Support Information

Step 1
Step 2
Cisco Intrusion Detection System Appliance and Module Installation and Configuration Guide Version 4.1
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show tech-support Command Output, page B-55
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The show tech-support command captures all status and configuration
information on the sensor and includes the current configuration, version
information, and cidDump information. The output can be large, over 1 MB. You
can transfer the output to a remote system. See
Information, page B-53, for the procedure for copying the output to a remote
system.
You can get the same information from IDS Device Manager by selecting
Administration > Support > System Information.
Always run the show tech-support command before contacting TAC.
You can display system information on the screen or have it sent to a specific URL
to use as a troubleshooting tool with TAC.
To display tech support information, follow these steps:
Log in to the CLI using an account with administrator privileges.
View the optional parameters for the show tech support command:
sensor# show tech-support ?
The following parameters are optional:
• page—Displays the output, one page of information at a time.
password—Leaves passwords and other security information in the output.
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Gathering Information
Displaying Tech Support
B-53