Appendix B
Troubleshooting
NTP Server Connectivity Problem
Step 1
Step 2
Step 3
Step 4
Step 5
NTP Reconfiguration Defect
Cisco Intrusion Detection System Appliance and Module Installation and Configuration Guide Version 4.1
78-15597-02
If you are receiving the
occurred. Node MUST be rebooted to enable alarming
problem with connectivity and the NTP server.
To look for problems with connectivity to the NTP server, follow these steps:
Log in to the sensor service account.
Su to root using the service account password:
bash-2.05a$ su root
Password:
Type the following command to shut down the NTP daemon:
[root@sensor]# killall -INT ntpd
To synchronize the sensor's time with the NTP server's (if the NTP configuration
is correct), type the following command:
[root@sensor]# ntpdate -u ntp_server_ip_address
Look for errors in the output.
If there are no errors, you have encountered the NTP Reconfiguration defect. See
NTP Reconfiguration Defect, page
If the error is
cannot reach server
documentation for information on how to correctly connect the NTP server.
If you are receiving the
occurred. Node MUST be rebooted to enable alarming
NTP server connectivity problem, you have encountered the NTP reconfiguration
defect (CSCed84480).
Troubleshooting the 4200 Series Appliance
Could not run ntpdate utility. Fatal Error has
B-35, for more information.
or
server is not running
Could not run ntpdate utility. Fatal Error has
, you may have a
, see your server
, and you do not have
B-35
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