Embedded Rds; Features And Benefits; Major Functions; Service Call Button - Canon imageRUNNER ADVANCE 8105 Series Service Manual

2
Technology > Embedded RDS > Product Overview > Major Functions

Embedded RDS

Product Overview
■
Overview
Embedded RDS (hereafter, referred to as E-RDS, which stands for EMBEDDED-RDS)
is a network module embedded with a customer's device and enables e-Maintenance /
imageWARE Remote (Remote Diagnosis System), which can collect and transmit status
changes, counter values, error logs, and consumable information such as the toner low/ out
of the device to a remote maintenance server called UGW (Universal Gateway Server) via
Internet.
The following device information/ status can be monitored.
• Service mode counter (Billing counts)
•
Global click counter
•
Parts counter
• Mode counter
•
Firmware info
•
Environment log
• Service call error log
•
Jam log
•
Alarm log
• Status changes (Toner low/ out, etc.)
Since high confidentiality is required for the information shown above, it performs
communication between a device and a server using HTTPS/SOAP protocol.
Communication with UGW using HTTPS / SOAP
DNS Server
Device
Intranet
The e-Maintenance/ imageWARE Remote system using E-RDS
2
Technology > Embedded RDS > Product Overview > Major Functions
Internet
UGW
Proxy Server
F-2-306 F-2-306
■

Features and benefits

E-RDS embedded with a network module in advance can realize a front-end processing
of e-Maintenance/ imageWARE Remote system without attaching any extra hardware
equipment.
■

Major Functions

●

Service Call Button

If a user touches Service call button when corrupt image, paper jam, or/and other problems
has occurred, E-RDS generates an alarm and notifies it to UGW.
Moreover, E-RDS also notifies cancellation and the completion of the request
●
Service Browser
Service browser is a web browsing functionality only for service persons in charge, and is
used for referring to the FAQ contents which is connected to UGW.
To grasp a device of which service browser has been enabled, E-RDS sends browser
information to UGW in the following cases.
•
When the service browser is enabled in the condition where it had been disabled (OFF)
• When a license for Web Browser option is entered / transferred
●
Servicemode menu Transmission
E-RDS sends the target service mode menu data to UGW in the following cases.
When a specific alarm and service call error are detected
•
•
When the setting for [COPIER] > [ADJUST] data is changed by the Service mode menu
When a communication test is executed for the first time (when no Service mode data has
•
been sent)
2-219
2-219