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Canon imageRUNNER ADVANCE-series Service Manual

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REVISION 1
Updater V1.0

Service Manual

Functional Overview
Preparation
Operations
Maintenance
FAQ
Troubleshooting
Error Messages
Appendix
1
2
3
4
5
6
7

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Table of Contents
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Summary of Contents for Canon imageRUNNER ADVANCE-series

  • Page 1: Service Manual

    REVISION 1 Updater V1.0 Service Manual Functional Overview Preparation Operations Maintenance Troubleshooting Error Messages Appendix...
  • Page 2 This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may changes in the contents of this manual over a long or short period, Canon will issue a new not be copied, reproduced or translated into another language, in whole or in part, without the edition of this manual.
  • Page 3 Explanation of Symbols The following rules apply throughout this Service Manual: The following symbols are used throughout this Service Manual. Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and mechanical systems with reference to the timing of Symbols Explanation Symbols...
  • Page 4 Regarding Product Names used in this service manual In this service manual, the following product names are used. • Content Delivery System It is abbreviated to CDS in this service manual. • Universal Gateway It is abbreviated to UGW in this service manual. •...

  • Page 5: Table Of Contents

    Contents Deleting Firmware Distribution Schedule ----------------------------------- 3-11 Updating Downloaded Firmware (Applying Firmware) ------------------3-12 Deleting Downloaded Firmware -----------------------------------------------3-13 System Management Operations --------------------------------------- 3-14 Various Setting --------------------------------------------------------------------3-14 Functional Overview Setting URL of Distribution Server ----------------------------------------------------3-14 Setting Log Level --------------------------------------------------------------------------3-15 Overview ------------------------------------------------------------------------1-2 Displaying Logs -------------------------------------------------------------------3-16 Installing Firmware ---------------------------------------------------------------- 1-2 Update Logs --------------------------------------------------------------------------------3-16 Installing MEAP Application/System Option --------------------------------- 1-3...
  • Page 6 Appendix Confirming the version of Updater ------------------------------------ App-II Glossary --------------------------------------------------------------------- App-II...

  • Page 7: Functional Overview

    Functional Overview Overview System Configuration List of Functions Distribution Flow Limitations and Cautions Functional Overview...

  • Page 8: Installing Firmware

    UGW-linked Download (Remote Distribution / Update) methods. If the device is linked to UGW and the distribution schedule is registered on UGW in Download Downloadable Firmware Versions advance, firmware can be distributed to an imageRUNNER ADVANCE-series device before Update Distribution Method Commanded Previous...

  • Page 9: Installing Meap Application/System Option

    F-1-5 F-1-5 a. LMS-linked MEAP Application/System Option Installation If an imageRUNNER ADVANCE-series device is connected to the external network, user or service technician can gain access to CDS from User mode to install a MEAP application or a system option.

  • Page 10: System Configuration

    Firmware Group firmware Firmware Updating downloaded firmware Cancelling downloaded Service Command for Firmware Distribution firmware Technician Canon Inc. Acquiring firmware distribution information registered from F-1-6 F-1-6 Notifying firmware version information Inquiring license for MEAP MEAP application/ application/system option system option...

  • Page 11: Distribution Flow

    Functional Overview > Distribution Flow > MEAP Application/System Option Installation Flow Distribution Flow MEAP Application/System Option Installation Flow MEAP application/system option installation method using service mode is not provided. Firmware Installation Flow Be sure to use the user mode to install. Service technicians provide firmware install services in the following 3 methods.

  • Page 12: Limitations And Cautions

    Functional Overview > Limitations and Cautions > Cautions Limitations and Cautions Job/Function Receiving Printing Queued print Sending Queued send type jobs jobs COPY Wait for EOJ *1 Wait for EOJ *1 Limitations PRINT Wait for EOJ Wait for EOJ *1 Wait for EOJ *1 (end of job)*1 Changing Date/Time on Device Wait for EOJ *1 Wait for EOJ *1 Wait for EOJ *1 Wait for EOJ *1 Wait for EOJ *1...

  • Page 13: Preparation

    Preparation Overview of Preparation Setting Sales Company’s HQ Network Settings Enabling UGW Link Enabling [Update Firmware] Button of User Mode Enabling [Install Application/Options] Button of User Mode Enabling [Manual Update] Button of User Mode (Remote Preparation...

  • Page 14: Setting Sales Company's

    Preparation > Setting Sales Company’s HQ Overview of Preparation Setting Sales Company’s HQ The following should be prepared before using Updater. When using devices input in the markets listed below, the default setting of Sales Company’s • For updating of firmware HQ should be changed before obtaining firmware distributed from CDS.

  • Page 15: Network Settings

    Preparation > Network Settings > Confirming URL Setting of Distribution Server Network Settings Confirming URL Setting of Distribution Server This section describes how to confirm the URL setting of the distribution server. Connecting to External Network 1. Start [Service Mode] at Level 1. The method of connecting to external network is similar to a normal network connection 1).
  • Page 16 Preparation > Network Settings > Confirming URL Setting of Distribution Server 3. Press [Software Management Settings] button. 5. Ensure to enter “https://device.c-cdsknn.net/cds_soap/updaterif” in the field beside the [Delivery Server URL] button. If the URL is not entered or a wrong URL is entered in the field, click [Delivery Server URL] button to show the virtual keypad.

  • Page 17: Communication Test

    Preparation > Network Settings > Communication Test Communication Test 3. Press [Software Management Settings] button. This section describes how to check if the communication is normally done to the distribution server and/or the file server. 1. Start [Service Mode] at Level 1. 1).

  • Page 18: Enabling Ugw Link

    Preparation > Enabling UGW Link Enabling UGW Link 5. Press [Yes] button. When installing the firmware in the method of “UGW-linked Download and Update” or “UGW- linked Download”, the following should be set before actually using UGW link. Setting of Device COPIER >OPTION >FNC-SW >CDS-UGW Service Mode (0 ->...

  • Page 19: Enabling [Update Firmware] Button Of User Mode

    Preparation > Enabling [Install Application/Options] Button of User Mode Enabling [Update Firmware] Button of User Mode Enabling [Install Application/Options] Button of User Mode To allow users to install firmware using Updater, the setting of firmware installation should be set to ON for users in advance. To allow users to install applications using Updater, the setting of application installation Service Setting of Device Service Mode...

  • Page 20: Enabling [Manual Update] Button Of User Mode (Remote

    Preparation > Enabling [Manual Update] Button of User Mode (Remote UI) Enabling [Manual Update] Button of User Mode (Remote UI) To allow users to install firmware from Updater using the file on Local PCs, the setting of firmware installation should be set to ON for users in advance. Service Setting of Device Service Mode COPIER >OPTION >FNC-SW >LOCLFIRM...

  • Page 21: Operations

    Operations Firmware Operations System Management Operations Operations...

  • Page 22: Downloading And Updating Firmware

    Operations > Firmware Operations > Downloading and Updating Firmware > a. UGW-linked Download and Update (Full-remote Update) Firmware Operations a. UGW-linked Download and Update (Full-remote Update) See the figure below for the operational flow of “UGW-linked Download and Update”. Downloading and Updating Firmware Among the 4 methods in which service technicians provide firmware install services, the STEP 1 following 3 methods are available using Updater functions.

  • Page 23: Ugw-Linked Download (Remote Distribution Update)

    Operations > Firmware Operations > Downloading and Updating Firmware > b. UGW-linked Download (Remote Distribution Update) b. UGW-linked Download (Remote Distribution Update) 2. Press [Updater] button. See the figure below for the operational flow of “UGW-linked download”. STEP 1 STEP 2 Scheduling Update using via UGW...
  • Page 24 Operations > Firmware Operations > Downloading and Updating Firmware > b. UGW-linked Download (Remote Distribution Update) 4. Press [Apply Firmware] button. 7. When the device is restarted, confirm the version of the firmware. 1). Press [Check Counter Key] button on the control panel. 2).

  • Page 25: Manual Download And Update (On-Site Update From Service Mode)

    Operations > Firmware Operations > Downloading and Updating Firmware > c. Manual Download and Update (On-site Update from Service Mode) c. Manual Download and Update (On-site Update from Service 2. Press [Updater] button. Mode) The figure below shows the operational flow of “Manual Download and Update”. STEP 1 STEP 2 Download using...
  • Page 26 Operations > Firmware Operations > Downloading and Updating Firmware > c. Manual Download and Update (On-site Update from Service Mode) 4. Confirm the firmware to be updated in either of the following 2 ways. 6. [New Firmware] screen is shown as below. Check the contents and press [Next] button. •...
  • Page 27 Operations > Firmware Operations > Downloading and Updating Firmware > c. Manual Download and Update (On-site Update from Service Mode) • 7. [Delivery Settings] screen is shown as below. Enter the fields and press [OK] button. [E-mail]: E-mails concerning update statuses are sent from the device to the contact registered here. Enter the E-mail address of the service technician in charge.
  • Page 28 Operations > Firmware Operations > Downloading and Updating Firmware > c. Manual Download and Update (On-site Update from Service Mode) • 8. [Confirm Conditions of Use] screen is shown as below. Check the contents and press When Distribution Time and Timing to Apply of Distribution Setting are set to [Now] and [Accept] button.
  • Page 29 Operations > Firmware Operations > Downloading and Updating Firmware > c. Manual Download and Update (On-site Update from Service Mode) STEP 2: Update using Updater 3. Press [Update Firmware] button. The firmware downloaded to the device can be updated using Updater functions. When Timing to Apply is set to [Auto] in Distribution Setting in STEP 1, the firmware is updated automatically.
  • Page 30 Operations > Firmware Operations > Downloading and Updating Firmware > c. Manual Download and Update (On-site Update from Service Mode) 3-10 5. Confirm the downloaded firmware and press [Yes] button. [Devices without Wait for EOJ Function] • Firmware Update will delete all print jobs in the queue. It is recommended to update firmware during non-business hours with no print jobs.

  • Page 31: Deleting Firmware Distribution Schedule

    Operations > Firmware Operations > Deleting Firmware Distribution Schedule 3-11 Deleting Firmware Distribution Schedule 4. Press [Delete Scheduled Delivery] button. This section describes how to delete firmware distribution schedule set by Updater. 1. Start [Service Mode] at Level 1. 1). Press [Setting/Registration (User Mode)] button on the control panel. 2).

  • Page 32: Updating Downloaded Firmware (Applying Firmware)

    Operations > Firmware Operations > Updating Downloaded Firmware (Applying Firmware) 3-12 Updating Downloaded Firmware (Applying Firmware) 4. Press [Apply Firmware] button. This section describes how to update the downloaded firmware. 1. Start [Service Mode] at Level 1. 1). Press [Setting/Registration (User mode)] button on the control panel. 2).

  • Page 33: Deleting Downloaded Firmware

    Operations > Firmware Operations > Deleting Downloaded Firmware 3-13 7. When the device is restarted, confirm the version of the firmware. 4. Press [Delete Firmware] button. 1). Press [Check Counter Key] button on the control panel. 2). Press [Check Device Configuration] button. 3).

  • Page 34: System Management Operations

    Operations > System Management Operations > Various Setting > Setting URL of Distribution Server 3-14 System Management Operations 4. Press [Settings] button. Various Setting Setting URL of Distribution Server This section describes how to set URL of the distribution server. 1.

  • Page 35: Setting Log Level

    Operations > System Management Operations > Various Setting > Setting Log Level 3-15 Setting Log Level 4. Press [Settings] button. This section describes how to set system log levels. 1. Start [Service Mode] at Level 1. 1). Press [Setting/Registration (User Mode)] button on the control panel. 2).

  • Page 36: Displaying Logs

    Operations > System Management Operations > Displaying Logs > Update Logs 3-16 Displaying Logs NOTE: This list shows the contents of the Log Output. Update Logs Log Output Description This section describes how to confirm System Option/MEAP Application Installation Logs and Trace Detailed logs for debug Information...

  • Page 37: System Logs

    Operations > System Management Operations > Displaying Logs > System Logs 3-17 4. Press [Select Log Display] button. 6. System Option/MEAP Application Installation Logs and Firmware Update Logs are shown. Press [OK] button to exit this operation. F-3-39 F-3-39 5. Press [Display Update Logs] button. F-3-41 F-3-41 System Logs...
  • Page 38 Operations > System Management Operations > Displaying Logs > System Logs 3-18 3. Press [Software Management Settings] button. 5. Press [Display System Logs] button. F-3-42 F-3-42 F-3-44 F-3-44 4. Press [Select Log Display] button. 6. Updater internal logs are displayed. Press [OK] button to exit this operation.

  • Page 39: Communication Test

    Operations > System Management Operations > Communication Test 3-19 Communication Test 4. Press [Test Communication] button. This section describes how to check if the communication is normally done to the distribution server and/or the file server. 1. Start [Service Mode] at Level 1. 1).
  • Page 40 Operations > System Management Operations > Communication Test 3-20 6. Upon the communication test completed, the communication test result screen is shown. Press [OK] button to exit this operation. F-3-49 F-3-49 3-20 Operations > System Management Operations > Communication Test...

  • Page 41: Maintenance

    Maintenance Upgrading Updater Formatting Hard Disk How to Replace Controller Boards How to Replace Devices Maintenance...
  • Page 42 Maintenance > Formatting Hard Disk Upgrading Updater Formatting Hard Disk The firmware installed in the device should be also upgraded when upgrading Updater. See Since Updater is a MEAP application, its contents can be temporarily saved in the MEAP “Downloading and Updating Firmware” in chapter 3 of this manual for how to update firmware. application storage area on PC via SST during formatting or replacing HDD.
  • Page 43 Maintenance > How to Replace Devices How to Replace Controller Boards How to Replace Devices The steps are different depending on which of 2 controller boards are to be replaced. All settings should be set again because no data are inherited. See “Preparation” in chapter 2 •...
  • Page 44 Blank Page...

  • Page 45: Faq

    FAQ on Installing Firmware FAQ on Installing MEAP Application/System Option FAQ on General Matters of Updater...
  • Page 46 FAQ > FAQ on Installing Firmware FAQ on Installing Firmware No.4 Q: In the course of “UGW-linked download”, what will happen if the user downloads the firmware before the service technician update the firmware downloaded with “UGW-linked No.1 download” before? Q: Is it also possible to downgrade firmware with using CDS? A: The previously downloaded firmware in the method of “UGW-linked download”...
  • Page 47 FAQ > FAQ on Installing MEAP Application/System Option FAQ on Installing MEAP Application/System Option No.9 Q: Can we cancel the operation during firmware download? A: Yes. [Cancel] button is shown. No.1 Q: What happens if a MEAP application is installed in the system with insufficient HDD free space? A: An error message is shown.
  • Page 48 FAQ > FAQ on General Matters of Updater FAQ on General Matters of Updater No.2 Q: How can operations using Updater be masked on the users' side? A: Be sure to perform the following from the service mode. No.1 • Masking Firmware Installation Q: What preparation is needed in each installation method? A: See the table below for preparation required in each installation method.

  • Page 49: Troubleshooting

    Troubleshooting Troubleshooting on Firmware Installation Information required for Reports Debug Logs Troubleshooting...
  • Page 50 Troubleshooting > Troubleshooting on Firmware Installation Troubleshooting on Firmware Installation No.2 Symptom: Firmware download is aborted during operation using Updater functions. Cause: The network cable is disconnected or the power went off due to blackout and the like. No.1 Action: Retry download. Firmware under download is cancelled upon aborted. Symptom: I can’t find the firmware to be updated using Updater.

  • Page 51: Information Required For Service Technicians To Obtain On Site

    Troubleshooting > Information required for Reports > Information to Report Information required for Reports No.5 Symptom: The firmware presumed to be downloaded to the device cannot be found. Cause: Since only 1 firmware can be held on the device, the firmware previously downloaded Information required for Service Technicians to Obtain was overridden by the newly downloaded one.

  • Page 52: Debug Logs

    Troubleshooting > Debug Logs > Obtaining Log Files Debug Logs NOTE: • See “Setting Log Level” in chapter 3 for details of changing Log Level Obtaining Log Files 4. If the value of CDS-MEAP or CDS-FIRM was changed in the service mode, return to the Updater log files can be obtained by copy &...
  • Page 53 Error Messages Error Messages Error Codes Error Messages...

  • Page 54: Error Messages Error Messages

    Error Messages > Error Messages Error Messages Error messages displayed in LUI on a device are shown below. As to error codes, see the next list. Messages Timing of display Cause Remedy An error occurred with the delivery In communicating with the System error occurred in server.
  • Page 55 Error Messages > Error Messages Messages Timing of display Cause Remedy Delivery server stopped. Contact Field Support Group in the sale company. After confirmation that the delivery server has been restored, restart the communication test. If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of this manual.) and contact Support Div.
  • Page 56 Error Messages > Error Messages Messages Timing of display Cause Remedy An error occurred. UGW linkage (main UGW linkage was turned ON when eRDS was OFF.For a device using eRDS, turn ON the eRDS. For a device not using eRDS, turn OFF the Error Code: [xxx] screen) UGW linkage.
  • Page 57 Error Messages > Error Messages Messages Timing of display Cause Remedy Manual update (main Updated version was different from the ordered Re-execute the job. screen) version. If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of Automatic update (main this manual.) and contact Support Div.

  • Page 58: Error Codes

    Error Messages > Error Codes > Error Code Error Codes Error Codes displayed on LUI in a device and how to read them. How to read an error code 8 40142 06 Code Value Contents The first digit Error Error field The second digit Not defined.
  • Page 59 Error Messages > Error Codes > Error Code Error Code (hex number) Description Remedy Cause of error The first The second The 3rd - 4th The 5th digit The 6 - 8th digits CDS file Network digit Error digit digits Method Category Description delivery...

  • Page 60: Error Code

    Error Messages > Error Codes > Error Code Error Code (hex number) Description Remedy Cause of error The first The second The 3rd - 4th The 5th digit The 6 - 8th digits CDS file Network digit Error digit digits Method Category Description delivery...
  • Page 61 Error Messages > Error Codes > Error Code Error Code (hex number) Description Remedy Cause of error The first The second The 3rd - 4th The 5th digit The 6 - 8th digits CDS file Network digit Error digit digits Method Category Description delivery...
  • Page 62 Error Messages > Error Codes > Error Code 7-10 Error Code (hex number) Description Remedy Cause of error The first The second The 3rd - 4th The 5th digit The 6 - 8th digits CDS file Network digit Error digit digits Method Category Description...
  • Page 63 Appendix Confirming the version of Updater Glossary...
  • Page 64 Appendix App-II Confirming the version of Updater Glossary There is no way to confirm the version of Updater. Term Meaning In case of trouble, confirm the version of the firmware installed in the device, and escalate the Abbreviation of Content Delivery System. CDS enables content (firmware and applications) distribution via Internet.

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