Faq; In What Case Does A Communication Test With Ugw Fail?; How Many Log-Data Can Be Stored? - Canon imageRUNNER ADVANCE 8105 Series Service Manual

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Technology > Embedded RDS > FAQ

FAQ

No.1
Q: In what case does a communication test with UGW fail?
A: The following cases can be considered in the becoming case.
1. Name resolution was failed due to an incorrect host name or DNS server has been
halted.
2. Network cable is blocked off.
3. Proxy server settings is not correct.
No.2
Q: Let me know the interval of data transmitting from E-RDS to the UGW, and what data size
is sent to the UGW?
A: The schedule of data transmitting, the start time are determined by settings in the UGW
side. The timing is once per 16 hours by default, and counter data volume could be maximum
250 bytes.
No.3
Q: Some part of information seems to be suppressed as screens passes: Settings/
Registration > Preferences > Network > TCP/ IP Settings, when the device is connected
with a PS server unit. How the authentication information such as CA certificate is dealt?
A: Although the device's been connected with the PS server unit, the data of the
e-Maintenance/ imageWARE Remote system is able to pass through to the PS server unit.
Therefore the e-Maintenance/ imageWARE Remote system functions normally even if the PS
server unit is connected.
The screen of IP Address settings is disabled though, the item related to authentication can
be enabled.
No.4
Q: Does error-retry carry out at the time of a communication error with the UGW?
A: The retry of SOAP communication is performed as follows.
• As for postAlert data, three times of data which failed transmitting to the UGW can be
stored in RAMDISK and will be resent at the predetermined interval. When forth error
occurred continuously, its data is stored in the HDD after eliminating the oldest data.
The retry data will be sent at interval of 5 * n minutes. (n: retries, 5, 10, 15minutes...up to
30 min)
• As to postJamLog, postServiceCallLog and postAlarmLog, these retries depend on the
CPCA data which saved internally. Therefore if the data remains, these retries will be done.
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Technology > Embedded RDS > FAQ
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When a SOAP transmission error occurs to postServiceModeMenu (only when settings are
changed), service mode menu data is obtained and transmitted for every retry.
• When a SOAP transmission error occurs to postBrowserInfo (only when the license status
is changed in the Web browser option), browser information is saved in retry information
and the data is transmitted at the time of retry. However, when rebooting a device for which
retry information is being set, browser information is again obtained and transmitted.
In any cases, a retry is performed at interval of 5*n minutes (n: retries, 5, 10, 15 minutes)
up to 30 minutes.
No.5
Q: How many log-data can be stored?
A: Up to 30 log data can be accumulated. The data size of error information is maximum 128
bytes.
No.6
Q: Although Microsoft ISA as a proxy server is introduced, the authentication check is failed.
Can E-RDS adopt with Microsoft ISA?
A: "Integrated" authentication is used for Microsoft ISA though, E-RDS must comply
with "Basic". Therefore if you can change to "Basic" authentication on the server, the
authentication with E-RDS can be done.
No.7
Q: Can I turn the device power off during the e-Maintenance/ imageWARE Remote system
operation?
A: While operating the e-Maintenance/ imageWARE Remote system, the power of the device
must be ON. If power OFF is needed, do not leave the device power OFF for long time.
It will become "Device is busy, try later" errors if the power supply of network equipment such
as HUB is made prolonged OFF.
No.8
Q: Although a Service call error may not be notified to UGW, the reason is what?
A: If a service technician in charge turns off the power supply of a device immediately after
error occurred once, It may be unable to notify to UGW because data processing does not
take a time from the controller of the device to NIC though, the data will be saved on the
RAM.
If the power supply is blocked off while starting up, the data will be inevitably deleted.
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