Thermo Scientific Dionex ICS-5000 Operator's Manual page 299

8 • TC Troubleshooting
Device not found on the USB.
-or-
USB/LAN communication error. Please check communication
cable and instrument's power.
This error occurs if there is a problem with the connection between the TC
and the Chromeleon server or with the power supply.
To troubleshoot:
1. Check the USB connections.
2. Check the connection from the TC to the power supply.
3. If you cannot identify the cause of the error, contact Technical Support for
Dionex products for assistance.
Either the current date is later than the expiration date for x or the
program or batch will end later than 24 hours before the
expiration time for x.
Chromeleon compares the current date with the column expiration date during
injection or before beginning batch processing. This error occurs if the
expiration date has already passed or if batch processing is scheduled to start
less than 24 hours before the expiration date.
To troubleshoot:
Replace the column.
Error deleting flash memory.
This error occurs if, during a firmware download, the existing firmware
cannot be erased from memory.
To troubleshoot:
Flash memory cannot be serviced by the user. Contact Technical Support for
Dionex products for assistance.
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