Thermo Scientific Dionex ICS-5000 Operator's Manual page 298

Dionex ICS-5000 Operator's Manual
Device control feature is not available! Please check key code
and CM Features (see "About Chromeleon..." on the client's Help
menu).
This error occurs if you attempt to select or define a feature that is not
available for your TC.
To troubleshoot:
Select Help > About Chromeleon... to open the About Chromeleon screen.
•
For Chromeleon 7, click Details to view all license features you
purchased (devices controlled, number of timebases, and other software
options).
•
For Chromeleon 6.8, the license features you purchased are listed on the
About Chromeleon screen and labeled On.
If necessary, upgrade your software by acquiring the corresponding licenses.
Contact your local Dionex products representative at Thermo Fisher
Scientific for assistance.
Device is not remote.
-or-
TC is not remote.
If you try to issue certain commands (for example, Column_x and
InjectValve_x commands) when the TC is not under Chromeleon control, the
appropriate message (shown above) is displayed.
To troubleshoot:
Select the Connect command to connect the TC to the Chromeleon server.
Check the Audit Trail for messages indicating whether the module was
successfully connected.
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