Thermo Scientific Dionex ICS-5000 Operator's Manual page 293

Ion chromatography system
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Can't start acquisition at negative retention times.
This error occurs if you attempt to execute the AcqOn command while
retention times are negative.
To troubleshoot:
Wait until the retention time value is positive.
Can't start acquisition: The server configuration does not fulfill
the license conditions.
Operation of the TC requires the appropriate version of Chromeleon plus a
Timebase Class 1 license. This error occurs if you attempt to start data
acquisition when these requirements are not met.
To troubleshoot:
Contact your local Dionex products representative at Thermo Fisher
Scientific to obtain the appropriate software version and/license.
Can't start TC firmware. A firmware download may be necessary.
-or-
Error finishing download.
-or-
TC—Firmware download failed.
If the TC firmware cannot be started after a firmware download or if
Chromeleon is unable to successfully download firmware to the TC, the
appropriate message (shown above) is displayed.
To troubleshoot:
1. Press the
30 seconds, press the button again to turn on the power.
2. Download new firmware to the TC as follows:
a. Insert the CD containing the new firmware version into the CD drive.
Doc. 065342-06 12/11
POWER
button on the front of the TC to turn off the power; after
8 • TC Troubleshooting
277

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