Return The Failed Component - Juniper M Series Monitoring And Troubleshooting Manual

M Series and T Series Routers Monitoring and Troubleshooting Guide

Return the Failed Component

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116
To return a failed component:
Determine the part number and serial number of the component. To list the numbers
1.
for all components installed in the chassis, use the following command:
user@host> show chassis hardware
If the component does not appear in the hardware inventory listing, check the failed
component for the attached serial number ID label.
NOTE: The cooling system components (fans and impellers) do not have
serial numbers. Therefore, you will not see a serial number listed in the
hardware inventory or a serial number ID label on the component.
Obtain a Return Material Authorization (RMA) number from JTAC. You can send e-mail
2.
to support@juniper.net , or call 1-888-314-JTAC (within the United States) or
1-408-745-9500 (from outside the United States).
Provide the following information in your e-mail message or during the telephone call:
Part number, description, and serial number of the component
Your name, organization name, telephone number, fax number, and e-mail address
Shipping address for the replacement component, including a contact name, phone
number, and e-mail address
Description of the failure, including log messages
The support representative will validate your request and issue an RMA number for
the return of the component
Pack the router or component for shipment, as described in the appropriate router
3.
hardware guide. Label the package with the corresponding RMA number.
Check the Router Chassis Component Status on page 156
Verify the Component Problem on page 114
Contact JTAC on page 115
Copyright © 2012, Juniper Networks, Inc.