Contacting Customer Support To Obtain A Return Materials Authorization For A Router Or Component - Juniper MX10008 Hardware Manual

Figure 171: MX10008 SFB Serial Number Location
Contacting Customer Support to Obtain a Return Materials Authorization
for a Router or Component
If you are returning a MX10008 router or component to Juniper Networks for repair or replacement, you
must first obtain a Return Materials Authorization (RMA) from the Juniper Networks Technical Assistance
Center (JTAC).
After locating the serial number of the device or component you want to return, open a service request
with Juniper Networks Technical Assistance Center (JTAC) on the Web or by telephone.
For instructions on locating the serial number of the device or component you want to return, see the
following device instructions:
Locating the Serial Number on an MX10008 Router or Component on page 292
Before you request an RMA from JTAC, be prepared to provide the following information:
Your existing service request number, if you have one
Serial number of the component
Your name, organization name, telephone number, fax number, and shipping address
Details of the failure or problem
Type of activity being performed on the device when the problem occurred
Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
Service Request Manager:
Telephone: +1-888-314-JTAC (+1-888-314-5822), toll-free in the USA, Canada, and Mexico
https://support.juniper.net/support/
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