Contacting Customer Support And Returning The Chassis Or Components; How To Return A Hardware Component To Juniper Networks, Inc - Juniper ACX1000 Hardware Manual

Contacting Customer Support and Returning the
Chassis or Components
IN THIS SECTION

How to Return a Hardware Component to Juniper Networks, Inc. | 136

Displaying ACX1000 and ACX1100 Components and Serial Numbers | 137
ACX1000 and ACX1100 Chassis Serial Number Label | 138
Guidelines for Packing Hardware Components for Shipment | 138
Packing the ACX Series Router for Shipment | 138
How to Return a Hardware Component to Juniper Networks, Inc.
If a hardware component fails, please contact Juniper Networks, Inc. to obtain a Return Material
Authorization (RMA) number. This number is used to track the returned material at the factory and to
return repaired or new components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you have first obtained an
RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an
RMA. Refused shipments are returned to the customer by collect freight.
For more information about return and repair policies, see the customer support webpage at
support.juniper.net/support/.
For product problems or technical support issues, contact the Juniper Networks Technical Assistance
Center (JTAC) by using the Service Request Manager link at
1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States).
To return a defective hardware component:
1. Determine the part number and serial number of the defective component.
2. Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC). You can send
e-mail or telephone as described above.
3. Provide the following information in your e-mail message or during the telephone call:
https:/ /support.juniper.net/support/
136
https:/ /
or at