Contacting Customer Support To Obtain A Return Materials Authorization For A Qfx Series Device Or Component - Juniper QFX5100 Hardware Manual

QFX5100 Switch Hardware Guide
Related
Documentation
Contacting Customer Support to Obtain a Return Materials Authorization for a QFX
Series Device or Component
228
Place individual FRUs in antistatic bags.
Ensure that the components are adequately protected with packing materials and
packed so that the pieces are prevented from moving around inside the carton.
Close the top of the cardboard shipping box and seal it with packing tape.
Write the RMA number on the exterior of the box to ensure proper tracking.
Returning a QFX5100 Device or Component for Repair or Replacement on page 223
If you are returning a QFX Series device or component to Juniper Networks for repair or
replacement, you must first obtain a Return Materials Authorization (RMA) from the
Juniper Networks Technical Assistance Center (JTAC).
After locating the serial number of the device or component you want to return, open a
case with Juniper Networks Technical Assistance Center (JTAC) on the Web or by
telephone.
For instructions on locating the serial number of the device or component you want to
return, see the following device instructions:
Locating the Serial Number on a QFX3008-I Interconnect Device or Component
Locating the Serial Number on a QFX3100 Director Device or Component
Locating the Serial Number on a QFX3500 Device or Component
Locating the Serial Number on a QFX3600 or QFX3600-I Device or Component
Locating the Serial Number on a QFX5100 Device or Component on page 224
Locating the Serial Number on a QFX5110 Device or Component
Locating the Serial Number on a QFX5200 Device or Component
Locating the Serial Number on a QFX10000 Switch or Component
Locating the Serial Number on a QFX10002 or Component
Before you request an RMA from JTAC, be prepared to provide the following information:
Your existing case number, if you have one
Serial number of the component
Your name, organization name, telephone number, fax number, and shipping address
Details of the failure or problem
Type of activity being performed on the device when the problem occurred
Configuration data displayed by one or more commands
show
Copyright © 2016, Juniper Networks, Inc.