Contact Jtac - Juniper M Series Monitoring And Troubleshooting Manual

Contact JTAC

Related
Documentation
Copyright © 2012, Juniper Networks, Inc.
If you cannot determine the cause of a problem or need additional assistance, contact
JTAC at , or at 1-888-314-JTAC (within the United States) or
support@juniper
1-408-745-9500 (from outside the United States).
To provide JTAC with information about the system, use the following command:
user@host> request support information
Include the command output in your support request.
Because the output of this command is generally quite long, you can redirect the output
to a file by using the following command:
user@host> request support information | save filename
The
request support information
operational mode commands:
Displays version information for the Junos OS packages and the software
show version—
for each software process.
show chassis firmware—
SFM, SSB, FEB, and FPCs.
show chassis hardware—
The output includes the component name, version, part number, serial number, and a
brief description.
show chassis environment—
chassis, including the temperature and information about the fans, power supplies,
and Routing Engine.
show interfaces extensive
(excluding any
show configuration
currently is running on the router, which is the last committed configuration. If you have
modified the configuration since you last committed it, the configuration information
displayed by the
show configuration
with the show command from the
show system virtual-memory
first by size of allocation and then by type of usage.
Check the Router Chassis Component Status on page 156
Verify the Component Problem on page 114
Return the Failed Component on page 116
Chapter 3: Method and Tools for Monitoring Router Components
command is a combination of the following CLI
Displays the version levels of the firmware running on the SCB,
Displays a list of all components installed in the router chassis.
Displays environmental information about the router
—Displays static status information about router interfaces.
)—Displays the configuration that
SECRET-DATA
command will be different from that displayed
[edit] hierarchy level in Junos OS configuration mode.
—Displays the usage of Junos OS kernel memory, listed
115