Restoring The Firmware; Restore Settings; Malfunctions; Troubleshooting - HEIDENHAIN POSITIP 8000 Series Operating Instructions Manual

Information for the Operator user | What to do if ...
6.3.1

Restoring the firmware

On a computer, create the folder "heidenhain" on a USB mass storage device
(FAT32 format).
In the "heidenhain" folder, create the folder "update"
Copy the new firmware to the "update" folder
Rename the firmware "recovery.dro"
Switch off the product
Connect a USB mass storage device to a USB port of the product
Switch on the product
The product starts the Recovery System
The USB mass storage device is detected automatically
The firmware is installed automatically
After a successful update, the firmware is automatically renamed
"recovery.dro.[yyyy.mm.dd.hh.mm]"
Restart the product on completion of the installation
The product starts up with the factory defaults
6.3.2

Restore settings

Reinstalling the firmware resets the product to the factory defaults. This deletes
the settings, including the error compensation values and the activated software
options.
To restore settings, you must either reconfigure them on the unit yourself or restore
previously backed up settings on the unit.
Software options that were active when the settings were backed up
must be activated before restoring the settings on the product.
Activating software options
Further information: "Activating Software options", Page 85
Restoring settings
Further information: "Restore settings", Page 207
6.4

Malfunctions

If faults or malfunctions that are not listed in the "Troubleshooting" table below
occur during operation, refer to the machine tool builder's documentation or contact
a HEIDENHAIN service agency.
6.4.1

Troubleshooting

The following troubleshooting steps must be performed only by the
personnel indicated in the table.
Further information: "Personnel qualification", Page 15
Fault
The status LED remains
dark after switch-on
HEIDENHAIN | POSITIP 8000 | Operating Instructions Turning | 03/2022
Cause of fault Correction of fault
There is no supply
voltage
The product does not
function properly
Check the power cable
Contact a HEIDENHAIN
service agency
III
Personnel
Electrical
specialist
Qualified
personnel
285