Overview; Exporting Logging Files; System Or Power Failure - HEIDENHAIN POSITIP 8000 Series Operating Instructions Manual

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6.1

Overview

This chapter describes the causes of faults or malfunctions of the product and the
appropriate corrective actions.
6.2

Exporting logging files

After a malfunction of the device, the logging files can be useful for HEIDENHAIN
during troubleshooting. For this purpose, you have to export the logging files directly
after restarting the device.
Exporting to a USB mass storage device
Prerequisite: The USB mass storage device must be connected.
6.3

System or power failure

Operating system data can be corrupted in the following cases:
System or power failure
Switching off the product without shutting down the operating system
If the firmware is damaged, the product starts a Recovery System that displays
short instructions on the screen.
With restoration, the Recovery System overwrites the damaged firmware with a new
firmware previously saved to a USB mass storage device. During this procedure the
settings of the product are deleted.
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Make sure that you have read and understood the "Basic operation"
chapter before carrying out the actions described below.
Further information: "Basic operation", Page 18
Tap File management in the main menu
Tap System in the Internal memory location
Drag the Logging folder to the right
The operating elements are displayed
Tap Copy to
In the dialog, select the desired storage location of the
connected USB mass storage device
Tap Select
The folder is copied
Send the folder to service.ms-support@heidenhain.de. Specify the
model designation and the software version being used.
Information for the Operator user | What to do if ...
HEIDENHAIN | POSITIP 8000 | Operating Instructions Turning | 03/2022