Prepare The Device For Preventive Maintenance; Clean The Card Path; Clean All Transport Rollers - Magtek ExpressCard 2000 Hardware Service Manual

3 - Preventive Maintenance Procedure (EC2000)
3.1

Prepare the Device for Preventive Maintenance

To prepare the device for service, follow these steps in accordance with standard safety practices:
1) Before starting, ask the ExpressCard user or customer if they have had any specific problems with the
device. If you need to troubleshoot a specific problem, address that before performing preventive
maintenance. See section 7 Diagnosis for assistance troubleshooting reported issues.
2) Offer the customer the opportunity to remove any proprietary or security-sensitive consumables from
the device, including card stock, image printer ribbons, indent cartridges, and tipper foils. Some
consumables contain negative imprints of cardholder data and must be handled securely.
3) Make sure the device is powered on and connected to the network.
4) Park the hopper shuttle at the front of the device by following these steps:
a) On the touchscreen, press the
b) Press the
Maintenance
c) Press the
Remove Hopper
5) Open the top access door (see D99875600 EC2000 Installation and Operation Manual).
6) Open the two side access doors (see section 5.7 How to Remove / Re-install the Side Access
Doors).
7) Inspect the device for any items that do not belong inside the cover, and remove them (examples
include loose mechanical parts, cards, insect or animal leavings, or jewelry).
8) Inspect the mechanical parts inside the device and inside the image printer, paying special attention to
belts, cables, and plastic gears to see if there are signs of wear or damage.
3.2

Clean the Card Path

Clean the card path per the steps in the Maintenance section of D99875600 EC2000 Installation and
Operation Manual.
3.3

Clean All Transport Rollers

Follow these steps to clean the rollers on the hopper shuttle, XY transport, and exit transport. Use the
white cleaning cards:
1) Remove hoppers 1 and 2.
2) Remove the tipper foil cartridge (see D99875600 ExpressCard 2000 Installation and Operation
Manual for detailed instructions) and set it aside in a secure location, or offer it to the customer for
temporary storage or secure disposal.
ExpressCard 2000 / ExpressCard 3000| Instant Issuance Card Personalization System | Hardware Service Manual
button.
Menu
button to open the
Maintenance Menu
button and wait for the hopper shuttle to finish moving.
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