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Magtek ExpressCard 3000 Preventive Maintenance Procedure

Instant issuance card personalization system
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ExpressCard 3000
Instant Issuance Card Personalization System
Preventive Maintenance Procedure
June 2019
Document Number:
D998200294-10
REGISTERED TO ISO 9001:2015
MagTek I 1710 Apollo Court I Seal Beach, CA 90740 I Phone: (562) 546-6400 I Technical Support: (888) 624-8350
www.magtek.com

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Summary of Contents for Magtek ExpressCard 3000

  • Page 1 ExpressCard 3000 Instant Issuance Card Personalization System Preventive Maintenance Procedure June 2019 Document Number: D998200294-10 REGISTERED TO ISO 9001:2015 MagTek I 1710 Apollo Court I Seal Beach, CA 90740 I Phone: (562) 546-6400 I Technical Support: (888) 624-8350 www.magtek.com...
  • Page 2 ExpressCard 2000 and ExpressCard 3000™ are trademarks of MagTek, Inc. Microsoft® and Windows® are registered trademarks of Microsoft Corporation. All other system names and product names are the property of their respective owners. ExpressCard 3000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 2 of 24 (D998200294-10)
  • Page 3 Table 0-1 - Revisions Rev Number Date Notes Initial Release based on D998200294-90 DRAFT and 06/13/2019 D99875651-25. ExpressCard 3000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 3 of 24 (D998200294-10)

  • Page 4: Safety

    Use materials and supplies specifically designed for MagTek devices. Using unsuitable materials may result in poor performance, and in some cases may be hazardous. ExpressCard 3000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 4 of 24 (D998200294-10)

  • Page 5: Table Of Contents

    How to Service the Embosser Module ................20 3.13 Service the Electronics ......................24 3.14 Service the Cover ........................24 3.15 Perform Final Tests ........................24 ExpressCard 3000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 5 of 24 (D998200294-10)

  • Page 6: Required Tools, Materials, And Documents

    1 ea. EC3000 Required Software and Documents MagTek recommends loading the following required software and documents on the USB thumb drive or service laptop before visiting the customer site. ExpressCard 3000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure...
  • Page 7 Passwords and factory defaults for the device being serviced EC3000 software patch .CAB files provided by MagTek Support Various 0 or more Services, loaded onto USB thumb drive or service laptop ExpressCard 3000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 7 of 24 (D998200294-10)

  • Page 8: Introduction

    D99875607 ExpressCard 2000 / ExpressCard 3000 Hardware Service Manual. It assumes the reader is familiar with basic operation of the ExpressCard 3000’s user and maintenance functions, so many of the cross-references to deeper “how-to” procedures from that manual have been removed for brevity.

  • Page 9: Preventive Maintenance Procedure (Ec3000)

    The following page shows a flowchart that gives a brief overview of the preventive maintenance procedure. It should only be used as a guide, not as a substitute for following the detailed steps provided. ExpressCard 3000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 9 of 24 (D998200294-10)
  • Page 10 3 - Preventive Maintenance Procedure (EC3000) ExpressCard 3000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 10 of 24 (D998200294-10)

  • Page 11: Prepare The Device For Preventive Maintenance

    5) Open the top access door (see D998200281 EC3000 Installation and Operation Manual). 6) Open the two side access doors (see D99875607 ExpressCard 2000 / ExpressCard 3000 Hardware Service Manual).

  • Page 12: Update The Software

    3 - Preventive Maintenance Procedure (EC3000) Update the Software If MagTek Support Services has supplied .CAB files to apply ExpressCard software patches, follow these steps to install them: 1) Use the Ethernet cable to connect the service laptop to the ExpressCard. If necessary, you may instead use the customer’s instant issuance workstation, provided it has Microsoft Internet Explorer...

  • Page 13: Update The Firmware

    3 - Preventive Maintenance Procedure (EC3000) Update the Firmware If MagTek Support Services has supplied .CAB files to apply firmware patches, follow the steps in this section to determine whether the firmware needs to be updated, and to update it if necessary.

  • Page 14: Update The Main Logic Board (Controller) Firmware

    2) In the list of .hex files, select the file that corresponds to the revision you want to install. 3) Press the Download button to download the .hex file to the controller. The system will report Loading the firmware. Please wait… ExpressCard 3000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 14 of 24 (D998200294-10)
  • Page 15 5) After the firmware update is complete, the device will make sounds while the MLB resets. Wait until the sounds stop and the touchscreen reports Finished loading the firmware. ExpressCard 3000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 15 of 24 (D998200294-10)

  • Page 16: Update The Image Printer Firmware

    .hex file appropriate to the revision of the image printer firmware you want to install, before pressing the Download button. ExpressCard 3000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 16 of 24 (D998200294-10)

  • Page 17: Service The Hopper Module

    Leave the transport at the rear of the device. 3) Check the XY transport drive belt for any signs of damage. If it is damaged, contact MagTek Support Services for a replacement.

  • Page 18: Clean Inside The Device

    3) Clean the image printer dust filter per D998200281 ExpressCard 3000 Installation and Operation Manual. 4) Check handoff from image printer to XY transport. Adjust if needed (see D99875607 ExpressCard 2000 / ExpressCard 3000 Hardware Service Manual).

  • Page 19: Service The Embosser Module

    EC3000’s cover and other modules installed, it is best to inspect the cones with an inspection mirror. Section 3.12.2 provides further detail. Figure 3-1 - Embosser Hammer and Character (FRONT VIEW) ExpressCard 3000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 19 of 24 (D998200294-10)

  • Page 20: How To Service The Embosser Module

    2) Inspect the top and bottom embosser wheels for missing or worn characters and replace them if possible (see D99875607 ExpressCard 2000 / ExpressCard 3000 Hardware Service Manual). After installing, make sure the tine is still intact and holds the character tightly.
  • Page 21 10) Add 2 drops of Teflon lubricant to the left and right sides of the shaft that holds the top embosser knuckle, between the sides of the knuckle and the rocker arm. ExpressCard 3000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 21 of 24 (D998200294-10)
  • Page 22 13) Add 2 drops of lubricant between bottom punch hammer and bottom hammer follower. ExpressCard 3000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 22 of 24 (D998200294-10)
  • Page 23 The knuckle should not rotate from its initial orientation. ExpressCard 3000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 23 of 24 (D998200294-10)

  • Page 24: Service The Electronics

    8) Check image print quality and embosser alignment, and adjust components as necessary using the information in D99875607 ExpressCard 2000 / ExpressCard 3000 Hardware Service Manual. 9) Fill out the checklist included with the preventive maintenance kit, including the customer signature, and return it to MagTek.

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