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Magtek ExpressCard 500p Installation And Operation Manual

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Installation and Operation Manual

MagTek © 2015. All rights reserved. August 2015
Ref. D998200035 rev. 20

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  • Page 1: Installation And Operation Manual

    Installation and Operation Manual MagTek © 2015. All rights reserved. August 2015 Ref. D998200035 rev. 20...

  • Page 2: Copyright Notice

    About MagTek Since 1972, MagTek has been a leading manufacturer of electronic devices and systems for the reliable issuance, reading, transmission and security of cards, checks, PINs and other identification documents. Leading with innovation and engineering excellence, MagTek is known for quality and dependability. Its products include secure card reader authenticators, small document scanners, PIN pads and card personalization and issuance systems.
  • Page 3 The purpose of this user guide is to guide you, step by step, through your device and how it works. Contents As with all MagTek products, a great deal of care has been taken over this manual. Should you find an error, however, please let us know by emailing us at marketing@MagTek.com.

  • Page 4: Getting Started

    The device is shipped in special packaging designed to prevent any damage in transit. If you notice any visible damage, do not hesitate to contact the shipper and immediately inform MagTek Support Services, which will tell you the procedure to follow. Please maintain packaging.
  • Page 5 1-2 Description of the device and its functions Pushbutton Cards and ribbon Cleaning Device Wi-Fi (option) - Card stock feeder - Power cable socket - Card output hopper - Place for Kensington lock/security - Control panel anchor - USB connector (type A) - Place for card rejection bin - USB connector (type B) - Ethernet connector...
  • Page 6 - Thermal print head - Location for double-sided printing activation key - Card cleaning roller - Dust Filter - Card thickness adjustment gauge - Side panel opening mechanism - Serial number label Access to the side panels of the device and the option module fitting/removal areas is restricted to your retailer/installer or to experienced users.

  • Page 7: Installing The Print Driver

    Follow the installation procedure scrupulously. All versions of Windows and Macintosh require the user to have administrator rights to install the driver. The setup consists of: Install the EC500p print drver Connect/Configure the ExpressCard 500p printer Install the ExpressCard 500p fonts Install the QwickCards.com Device Controller Import the EC500p/IS380 Client Certificates Add EC500p/IS380 CPDs to QwickCards.com...
  • Page 8 2-1 Installing the Print Driver (continued) Follow the installation procedure scrupulously. All versions of Windows and Macintosh require the user to have administrator rights to install the driver. Select Lanaguage Press NEXT to continue installation. Select the radio button to accept warranty Ensure the printer is NOT connected to the PC agreement terms.
  • Page 9 2-1 Installing the Print Driver (continued) At this point, the program is ready to be During installation, a progress bar is shown. After the print drver has competed After the print drver has competed installed. This may take a few minutes, so be patient. installation, this screen is shown.
  • Page 10 2-2 Managing the print settings Bring up the Printers and Faxes control panel. Highlight the Advanced tab and select the Set Options. Set Options. Right-click on the EC500p/Evolis printer and select Print Directly to the Printer radio button. Click APPLY. Click OK.

  • Page 11: Managing The Printer

    Right-click the name of the device, select Properties to access the settings or double (left) click the name of the device. Pay attention to the settings defined under the print driver Properties and do not hesitate to contact MagTek Support Services for any...

  • Page 12: Installing The Fonts

    2-4 Installing the Fonts In order for the ExpressCard 500p to render the correct fonts for jobs downloaded from QwickCards.com, a number of new fonts must be loaded on the host PC. The fonts can be located on the CD in the folder: Disk1\Resources\ExpressCard 500p Fonts Highlight all of the .TTF files in Windows Explorer, right-click and select Install from the menu.

  • Page 13: Connecting The Device

    30 minutes in standby mode. The standby times can be configured in the MagTek Print Driver. In standard standby mode, sending a print request restarts the device and quickly pressing on the button for 1 second exits the device from hibernation mode.

  • Page 14: Installing The Ribbon

    ® to damage your device and voids the manufacturer’s warranty for the device. For optimum print quality, MagTek recommends fully cleaning the device every time the ribbon is changed. See the Servicing and Maintenance section of this manual. Installing the ribbon The device automatically recognizes the ribbon inserted.

  • Page 15: Loading The Cards

    3.1.3 Card For optimum quality, the cards used must be ISO 7810 certified. Use only the card types recommended by MagTek. Do not touch the printable surface of the cards in order to preserve print quality. Do not use cards that have been damaged, folded, embossed or dropped on the floor.

  • Page 16: Removing Printed Cards

    Removing printed cards After the print cycle is complete, cards are delivered into the card output hopper below the card feeder. This card output hopper is designed to collect the printed and/or encoded cards. The device is equipped with an card output hopper with a maximum capacity of 100 x 0.76 mm cards. Adjusting card thickness The device is equipped with a manual card thickness adjustment mechanism which can be reached through the card feeder when open.
  • Page 17 To adjust card thickness: 1. Open the card feeder on the device. 2. Adjust the thickness of the cards used by moving the gauge from right to left to the desired card thickness. 3. Close the feeder.
  • Page 18 The device is fitted with a removable card rejection bin which is positioned behind it. The card rejection bin can hold 30 cards. To empty it, just remove the cards in it. MagTek recommends that you empty this bin regularly and securely dispose of the rejected cards.
  • Page 19 Request an EC500p Client Certificate from Support. This is the same procedure you followed for the IS380. You have to have a Client Certificate .pfx file matching your EC500p. If you do not already have an IS380 Client Certificate .pfx file, request an IS380 Client Certificate from MagTek Support Services and have it available during the QwickCards.com Device Controller setup.
  • Page 20 4.1.1 Installing the Device Controller (continued) The EC500p printer library requires the Microsoft Visual While the Microsoft Visual C++ 2008 This screen indicates the start of the QwickCards. C++ 2008 Redistributable library. You may be prompted Redistributable library is being installed, the com Device Controller installation process.
  • Page 21 4.1.2 Configuring the Device Controller At this time the QwickCards.com Device Controller has been installed on the PC. There are 2 shortcuts added to the desktop: • IS380 Device Controller • EC500p Device Controller Before you can run either Device Controller, you must configure the Client Certificate(s) for each of the devices. You need to have the “serialized”...
  • Page 22 The QC Device Controller.exe.Config file has a number of EC500p related parameters which might need to be changed: <add key=”JobInterval” value=”10” /> --How often to check for jobs <add key=”EvolisName” value=”MagTek EC500p” /> --Name of the EC500p printer <add key=”Path” value=”C:\MagTek\QC Device Controller\” /> --Where temp files are placed...
  • Page 23 4.2.2 Starting the Device Controller After the CPDs have been added and activated on QwickCards.com, the individual Device Controllers may be started. The EC500p Device Controller continually polls the QwickCards.com Jobs Server for jobs queued to it. The IS380 Device Controller waits for a card to be inserted and then queries the QwickCards.com Job Server to determine whether there is a job queued matching the card that was read in.
  • Page 24 4.2.3 User Interface for the Device Controller The EC500p User Interface is similar to the IS380 User Interface (which is documented in the IS380 Device Controller User Guide). The following screenshots describe the various states presented by the program. 1. When the EC500p Device Controller begins, 2.
  • Page 25 4.2.4 Troubleshooting for the Device Controller When the EC500 Device Controller enters into an error state (red LED) while processing a job, it reports back to the QwickCards.com Job Server that the job was not processed successfully (the job will be sent to the Exception Queue) and it will not poll the QwickCards.com Job Server for jobs.

  • Page 26: Double-Sided Printing

    4-3 Double-sided Printing If your device prints on only one side of the card and you want to print on both sides, you can obtain a double-sided printing upgrade by contacting MagTek Support Services. The kit comprises an activation key which must be inserted into the device. This operation is quick and easy to do.
  • Page 27 1. Close the access door again. The 3 LEDs on the control panel start flashing one after the other for between 5 and 10 seconds. Activation has completed successfully when the 3 LEDs remain lit for several seconds then turn off. 2.
  • Page 28 If you continue to run the device despite the warning and if the warning light remains lit, the print head warranty will be automatically voided owing to a failure to comply with your contractual maintenance obligations. Number of cards remaining before Cleaning required after: Warranty invalid after: warranty voided Device (warning light flashing) (warning light steady) (warning light steady) ExpressCard 500p 1000 cards 200 cards 1200 cards...
  • Page 29 5.1.2 Routine Device Cleaning Details Follow the procedure below to ensure you have carried out regular cleaning properly: Repeatedly running the adhesive card through the device cleans the cleaning roller in order to maintain print quality and increases the service life of the print head.
  • Page 30 4. The used cleaning card is ejected automatically into the card output hopper. Routine cleaning may also be carried out from the MagTek Print Driver by clicking on “Start cleaning”. Before using your device, remember to reset the gauge to the desired card thickness.

  • Page 31: Servicing The Print Head

    However, to maintain the original print quality and to absorb surplus ink on the print head, we recommend that you regularly clean the print head (whenever the ribbon is changed and during the routine cleaning) using the cotton buds supplied by MagTek.
  • Page 32 Follow the procedure below: 1. Take an MagTek cotton bud and press the middle of the tube until the end of the cotton bud is impregnated with alcohol. 2. Unplug the power supply cable, open the access door then find the print head.

  • Page 33: Advanced Cleaning

    5-2 Advanced Cleaning For a more in-depth clean, we recommend carrying out an advanced clean every five routine cleaning cycles. MagTek provides a MagTek High Trust ® maintenance kit consisting of 2 adhesive cards, 2 impregnated “T” shaped cards, a cleaning pen and a box of 60 wipes.
  • Page 34 5. Using the lever, set the card thickness to the MAX position. 6. Remove any cards present in the feeder. 7. Double click the cleaning button on the control panel before inserting the cleaning card. 8. Take the “T” shaped cleaning card and insert it in the feeder as shown. Cleaning starts.
  • Page 35 9. Remove the “T” shaped card, then remove the film from the adhesive cleaning card and insert the cleaning card into the feeder as shown, adhesive side up. Cleaning starts. 10 .The used adhesive card is ejected automatically into the card output hopper. Routine cleaning may also be carried out from the Print Driver by clicking on “Start cleaning”.
  • Page 36 5.2.2 Servicing the Print Head Recommended cleaning cycle: every 5 routine cleaning cycles. Servicing accessory: cleaning pen Unplug the device from its power supply before cleaning the print head. Follow the cleaning cycles scrupulously. Avoid any contact between the print head and any metal or sharp objects. Avoid touching the print head directly with your fingers, as this could affect print quality or permanently damage the print head.
  • Page 37 2. Remove the filter by pulling it upwards and slide it out to release it completely. 3. After the filter is removed from its slot, obtain a cleaning wipe supplied by MagTek. 4. Clean the filter by rubbing the wipe on either side of it.

  • Page 38: Warnings And Troubleshooting

    MagTek Support Services. 6-1 Warnings and Troubleshooting Although the MagTek device was designed to work independently, keeping user involvement to a minimum, it may nonetheless prove useful to gain some familiarity with the main warnings.
  • Page 39 • The ribbon is not recognized. Check cards have been loaded. For any other problem contact MagTek. Check the condition of the ribbon in the device. If you have a print job in progress, this restarts with a new card.
  • Page 40 Open the access door and hold down the push button in order to eject the jammed card. For more details, refer to section 4-3b. If the problem persists, contact MagTek Support Services for assistance. ROUTINE CLEANING ADVANCED CLEANING CLEANING (after 1,000 cards have been inserted) (after 1,200 cards have been inserted) •...
  • Page 41 COOLING MODE WAITING FOR A CARD TO BE INSERTED OR REMOVED • The cooling system has been • The device is waiting for activated. a card to be inserted or The device pauses for a few seconds removed. and restarts after it has returned to its Insert a card or remove the card from normal operating temperature.

  • Page 42: Troubleshooting Help

    6-2 Troubleshooting Help In this section, you will find all the information you need to carry out a few simple checks that you may be asked to run by MagTek Support Services to help you as effectively as possible. 6.2.1 Printing a Technical Test Card The technical test card must be printed when you receive your device to ensure your device is operating correctly.

  • Page 43: Identifying Installed Software Versions

    6.2.3 Identifying Installed Software Versions You can identify directly the system versions installed (print driver, set, etc.). • In the MagTek Print Driver, double click the name of the device to display its Properties.

  • Page 44: Troubleshooting

    Check that the ribbon is not finished or damaged. Replace it or re-install it if necessary. • The print head may be damaged • Print a test card. • If the test card does not print, contact MagTek Support Services for technical support or visit the website at www.MagTek.com. •...

  • Page 45: Poor Print Quality

    Use of incompatible cards. • Check that the cards used match the specifications. • We recommend that you obtain your cards from MagTek. Use of cards obtained elsewhere is liable to adversely affect print quality and/or damage the print head.

  • Page 46: Partial Or Incorrect Printing

    Should horizontal straight lines appear on printed cards, it is likely that the print head is dirty or damaged. • See the section on maintenance and troubleshooting. • If the problems persist, contact MagTek Support Services or visit the website at www.MagTek.com.

  • Page 47: Freeing Jammed Cards

    6.3.2 Freeing Jammed Cards Control panel displays: Mechanical Error • Card jammed in the device. Print jobs are interrupted. Do not turn off your device as this cancels pending print jobs in the device’s memory. Remove the card as follows: •...

  • Page 48: Replacing The Print Head

    EC500ps unique design enables users to undertake such replacement with no tools needed, simply by following the instructions very carefully. Before doing anything else, please contact MagTek Support Services in order to check the advisability of replacing the print head. MagTek will...
  • Page 49 To exchange the print head, please proceed as follows: Before changing the print head, please unplug the power cable. Step 1 - Removing the defective print head 1. Open the device access door. 2. Locate the print head. 3. Press on the plastic part behind the head (pressure plate) and pull on the head with the other hand as shown in the diagram in order to free the lugs from the holding fork, then remove the lugs from their slots.

  • Page 50: Step 2 - Installing The New Print Head

    Step 2 - Installing the new print head 1. Note the code shown on the white label stuck on the print head. You will be asked for this code in Step 3. 2. Take the new head and insert it vertically (white connector upwards) raising it in the two guides so as to trap the lugs of the fork in their slots.

  • Page 51: Step 4 - Cleaning The Device

    Step 3 - Configuring the new print head 1. Power up the device and check that it is properly connected to a computer on which the device’s MagTek Print Driver is installed. 2. In Maintenance of MagTek Print Driver, click on the Change print head tab.
  • Page 52 Updating the firmware is a simple operation but one which, if not properly completed, can result in your device breaking down. Before any update, please contact MagTek Support Services who will be able to guide you on the advisability or otherwise of carrying out an upgrade. In general, such updates are only required in the event of problem or malfunction that has been clearly identified by MagTek Support Services.

  • Page 53: Updating The Print Driver

    Updating the print driver is a task that is required in order to fix malfunctions or gain the benefit of new options. Before any update, please contact MagTek Support Services who will be able to guide you on the advisability or otherwise of carrying out an upgrade.

  • Page 54: Technical Support

    6.4.2 Finding Information on www.MagTek.com If you need additional technical help, you will find a great deal of information on using and troubleshooting MagTek devices under the Drivers and Support section on the MagTek website at www.MagTek.com. This section offers downloads of the latest versions of firmware, print drivers and user manuals, videos about using and maintaining MagTek devices, and an FAQ* section giving answers to the most frequently asked questions.

  • Page 55: Technical Specifications

    Appendix A A-1 Technical specifications This section presents your device’s technical printing properties. General technical features Single side or double sided print module, edge-to-edge printing • Color sublimation and monochrome thermal transfer • 300 dpi print head (11.8 dots/mm) • 16 million colors •...
  • Page 56 1 Dependant on your version of Windows Software Supplied with MagTek Premium Suite® for Windows: • Device driver • MagTek Print Driver for the administration, management and configuration of the device • MagTek Device Manager for two-way graphic notification • Compatible with Windows (from XP SP3) •...
  • Page 57 Dimensions and weight Dimensions (H x W x L): 247 x 205 x 381 mm • Weight: 4.02 kg • Acoustics (tested in accordance with ISO 7779) Sound pressure in assistant positions (color mode YMCKO) • LpAm In operation: 48 dB (A) •...
  • Page 58 Options & accessories Colors available: Fire red • Double-sided printing upgrade kit • Encoding options • Can be combined, fitted on site using additional modules • Magnetic stripe encoder • Chip contact station • Smartcard encoder • Contactless card encoder •...

  • Page 59: Encoding Options

    Location of the magnetic encoder The magnetic encoder is a module installed either in the factory or on site by a MagTek Authorized Service Provider. The read and write head is located under the path taken by the cards and before the print head. The encoding sequence for a card is always carried out before the printing.

  • Page 60: Card Positioning

    Card positioning Magnetic stripe cards must be placed in the card feeder so that the magnetic stripe is facing downward as shown below: 1. Open the device card feeder as shown. 2. Insert a maximum of 50 cards of thickness 0.76 mm. Hold the cards as shown in the diagram (magnetic stripe downwards). 3.
  • Page 61 Configuring the MagTek Print Driver When first installing the MagTek Print Driver, the magnetic encoder functions need to be configured. The magnetic encoder functions may be accessed from the MagTek Print Driver Properties by right-clicking the name of the device.

  • Page 62: Cleaning The Magnetic Encoder

    Cleaning the magnetic encoder The magnetic encoder head requires regular maintenance in order to ensure the integrity of the data encoded onto cards. Cleaning of the magnetic encoder is carried out when the device runs an advanced cleaning sequence with impregnated cards (see the “Maintenance”...

  • Page 63: Contact Smartcard Encoding

    Contact station location The contact station is a module installed either in the factory or on site by a MagTek Authorized Service Provider. It is located over the path taken by the cards and after the print head. To contact the smartcard, the contact station descends mechanically against the smartcard. The programming sequence for a chip is always carried out before the card is printed.
  • Page 64 Card positioning Smartcards must be placed in the card feeder so that the chip contact is facing upwards as shown below: 1. Open the device card feeder as shown. 2. Insert a maximum of 50 cards of thickness 0.76 mm (smartcard contact upwards). Ensure the cards are positioned as illustrated in the diagram.

  • Page 65: Contact Station Interface

    Contact station interface Devices fitted only with a smartcard contact station (without integrated encoder) are fitted with a female DB-9 connector which is found on the back of a device. This connector, directly connected to the contact station inside the device, is also connected to an external coupler to program the chip.
  • Page 66 The command sequence is as follows: Sending the SIS sequence: A card is moved from the feeder to the contact station, and stops underneath it. The contact station is pushed downwards to make contact with the card. The device connects the contact station to the DB-9 connector. The chip can be programmed via the external coupler.

  • Page 67: Contactless Smartcard Encoding

    MagTek devices may be equipped with an encoding device for contactless smartcards (RFID). This consists of an encoding module and a built-in antenna. A module such as this must be installed by a specialist. The MagTek product catalog includes devices equipped with a built-in encoder for contactless chips.

  • Page 68: Computer Connection

    Computer connection If your encoder is supplied with an USB interface, it will either be connected to the device’s internal USB Hub, or equipped with a USB cable to connect to your computer directly. In the first case, your device’s USB cable is used to drive firstly the device and secondly the encoder from the computer. If your encoder is supplied with an RS-232 interface, it needs to be connected to the computer via a serial cable.

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