Magtek ExpressCard 2000 Preventive Maintenance Procedure
Instant issuance card personalization system
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Also See for ExpressCard 2000:
- Hardware service manual (356 pages) ,
- User's installation and operation manual (84 pages) ,
- Manual (42 pages)
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Summary of Contents for Magtek ExpressCard 2000
- Page 1 ExpressCard 2000 Instant Issuance Card Personalization System Preventive Maintenance Procedure November 2017 Manual Part Number: D99875651-25 REGISTERED TO ISO 9001:2015 MagTek I 1710 Apollo Court I Seal Beach, CA 90740 I Phone: (562) 546-6400 I Technical Support: (888) 624-8350 www.magtek.com...
- Page 2 Support Services has supplied a .CAB file; Update section 4 to 11/06/2017 specify direct handoff of consumables; Retrofit standardized Caution, Warning, Notice tables throughout ExpressCard 2000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 2 of 25 (D99875651-25)
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Page 3: Safety
Use materials and supplies specifically designed for MagTek devices. Using unsuitable materials may result in poor performance, and in some cases may be hazardous. ExpressCard 2000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 3 of 25 (D99875651-25) -
Page 4: Table Of Contents
3.12 Service the Embosser Module ....................20 3.13 Service the Electronics ......................24 3.14 Service the Cover ........................24 Perform Final Tests ..........................25 ExpressCard 2000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 4 of 25 (D99875651-25) -
Page 5: Required Tools, Materials, And Documents
ASM RIBBON ASSY,TIP FOIL,SILVER 33070621 1 ea. AAY ASSY,INDENT CARTRIDGE Required Software and Documents MagTek recommends loading the following required software and documents on the USB thumb drive or service laptop before visiting the customer site. Part Number Quantity Description 99875600 1 ea. -
Page 6: Introduction
D99875607 ExpressCard 2000 Hardware Service Manual. It assumes the reader is familiar with basic operation of the ExpressCard 2000’s user and maintenance functions, so many of the cross-references to deeper “how-to” procedures from that manual have been removed for brevity. For details about performing any procedure described in this document, see that manual and D99875600 ExpressCard 2000 User Installation and Operation Manual. -
Page 7: Preventive Maintenance Procedure
8) If the cleaning card sticks in the manual feed slot, let it dry for one more minute and try again. 9) Remove and dispose of the cleaning card. ExpressCard 2000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 7 of 25 (D99875651-25) -
Page 8: Clean All Transport Rollers
Feed the card partly into the right side of the exit transport and press the button. Exit Reject Push inward to keep the card from being pushed out until the rollers stop moving. ExpressCard 2000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 8 of 25 (D99875651-25) - Page 9 6) Re-install the tipper foil spool assembly with the original tipper foil roll, or obtain and install a new one from the customer. 7) Re-install hoppers 1 and 2. ExpressCard 2000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 9 of 25 (D99875651-25)
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Page 10: Update The Software
3 - Preventive Maintenance Procedure Update the Software If MagTek Support Services has supplied .CAB files to apply EC2000 software patches, follow these steps to install them: 1) Use the Ethernet cable to connect the service laptop to the EC2000. If necessary, you may instead use the customer’s instant issuance workstation, provided it has Microsoft Internet Explorer and a... -
Page 11: Update The Firmware
3 - Preventive Maintenance Procedure Update the Firmware If MagTek Support Services has supplied .CAB files to apply EC2000 firmware patches, follow the steps in this section to determine whether the EC2000 firmware needs to be updated, and to update it if necessary. -
Page 12: Update The Printer Firmware
To update the printer firmware, follow the steps from section 3.5.2, but select the Printer radio button and select the .hex file appropriate to the revision of the image printer firmware you want to install, before pressing the Download button. ExpressCard 2000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 12 of 25 (D99875651-25) -
Page 13: Service The Hopper Module
2) Only if the hopper transport rods are dirty, wipe off the dirt with a soft, lint-free cloth. 3) Check the hopper transport drive belt for signs of damage. If it is damaged, contact MagTek Support Services for a replacement. -
Page 14: Service The Xy Transport Module
Leave the transport at the rear of the device. 3) Check the XY transport drive belt for any signs of damage. If it is damaged, contact MagTek Support Services for a replacement. - Page 15 8) If you have applied too much Tri-Flow to the shaft, some may drip off the shaft. If this happens, dab off the excess with a clean, lint free cloth. ExpressCard 2000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 15 of 25 (D99875651-25)
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Page 16: Power Down The Device / Cool The Tipper Heater
15 minutes. You may be able to use compressed air to cool it more quickly. 5) Power down the device. ExpressCard 2000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 16 of 25 (D99875651-25) -
Page 17: Clean Inside The Device
6) Use compressed air to clean out the electronics in the bottom between the side access doors, with special attention paid to the power supply in the rear left corner. ExpressCard 2000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 17 of 25 (D99875651-25) -
Page 18: Clean The Card Cleaning Roller
If there are any uneven or rough spots you can not wipe off, contact MagTek Support Services for assistance. 5) When the card cleaning roller has dried, re-install it into the image printer. -
Page 19: Clean The Image Print Head
5) Wipe the cleaning pen on a piece of clean paper, then put the cap back on the cleaning pen. 6) Wait until the print head has completely dried (approximately two minutes). 7) Close the image printer. ExpressCard 2000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 19 of 25 (D99875651-25) -
Page 20: Service The Embosser Module
ExpressCard 2000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 20 of 25 (D99875651-25) - Page 21 12) Add 2 drops of Teflon oil to the left and right sides of the shaft that holds the bottom embosser knuckle, between the sides of the knuckle and the rocker arm. ExpressCard 2000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 21 of 25 (D99875651-25)
- Page 22 The knuckle should not rotate from its initial orientation. ExpressCard 2000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 22 of 25 (D99875651-25)
- Page 23 The knuckle should not rotate from its initial orientation. ExpressCard 2000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 23 of 25 (D99875651-25)
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Page 24: Service The Electronics
2) Clean the black and gray portions of the outside of the cover with alcohol wipes. 3) Clean fingerprints off the touchscreen with a soft, clean, dry cloth. ExpressCard 2000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 24 of 25 (D99875651-25) -
Page 25: Perform Final Tests
Ensure any unused materials from the kit are personally handed off to a branch representative – most importantly, any used or unused print ribbons or embossing foils. ExpressCard 2000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure Page 25 of 25 (D99875651-25)