Retrieve Logger Diagnostic Files - Polycom RealPresence 1800 Administration Manual

2 Enable/Disable All Notifications or Custom to select specific notifications to display.
3 Click OK.

Retrieve Logger Diagnostic Files

The Logger utility is a troubleshooting tool that continually records MCU system messages and saves them
to files in the MCU hard drive. For each time interval defined in the system, a different data file is created.
The files may be retrieved from the hard drive for off-line analysis and debugging purposes.
The Logger utility is activated at the MCU startup. The Logger is disabled when the MCU is reset manually
or when there is a problem with the Logger utility, e.g. errors on the hard drive where files are saved. In such
cases, data cannot be retrieved.
When the MCU is reset via the Collaboration Server, the files are saved on the MCU hard drive.
When retrieved, the log file name structure is as follows:
● Sequence number (starting with 1)
● Date and Time of first message
● Date and Time of last message
● File size
● Special information about the data, such as Startup
File name structure:
Log_SNxxxxxxxxxx_FMDddmmyyy_FMThhmm_LMDddmmyyyy_LMThhmm_SZxxxxxxxxxx_SUY.log
File name format:
● SN = Sequence Number
● FM = First Message, date and time
● LM = Last Message, date and time
● SZ = Size
● SU = Startup (Y/N) during the log file duration
Example:
Log_SN0000000002_FMD06032007_FMT083933_LMD06032007_LMT084356_SZ184951_SUY.log.
To retrieve the Logger Files:
1 In RMX Manager, go to Administration > Tools > Logger Diagnostic Files.
2 Select the log files to retrieve. Multiple selections of files are enabled using standard Windows
conventions.
3 In the Logger Diagnostic Files dialog, click Browse to select the directory location from which to
retrieve the Logger files, and click OK.
4 In the Logger Diagnostic Files dialog, click Retrieve Files, and once complete, click OK.
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Administration and Utilities
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