Download Print this page

Polycom RealPresence 1500 Administrator's Manual

Polycom RealPresence 1500 Administrator's Manual

Collaboration server

Hide thumbs Also See for RealPresence 1500:

Administrator's manual (1186 pages)

,

Getting started manual (209 pages)

,

Deployment manual (156 pages)

Table of Contents

Table of Contents

Advertisement

Quick Links

Download this manual See also: Administrator's Manual, Quick User Manual

Administrator Guide

DOC2763A

Version 8.4 | July 2014 |

®

®

Polycom

RealPresence

Collaboration Server

(RMX) 1500/1800/2000/4000

Table of Contents

Advertisement

Chapters

Table of Contents

Troubleshooting

Need help?

Need help?

Do you have a question about the RealPresence 1500 and is the answer not in the manual?

Questions and answers

Summary of Contents for Polycom RealPresence 1500

Page 1 Administrator Guide DOC2763A Version 8.4 | July 2014 | ® ® Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000...
Page 2: Limitation Of Liability
This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you.
Page 3: Table Of Contents
Conferencing Parameters Defined in a Profile ........27 Conferencing Capabilities in the Various Conferencing Modes ....28 Polycom, Inc.
Page 4 Defining Mixed CP and SVC Conferencing Profiles ....... 104 Polycom, Inc.
Page 5 Additional Intermediate Video Resolutions ........141 Polycom, Inc.
Page 6 Selecting a Customized Content Rate in AVC CP Conferences ....160 Sharing Content in Multiple Content Resolutions Mode ......161 Polycom, Inc.
Page 7 Enabling Telepresence Mode ..........187 Polycom, Inc.
Page 8 Layout Indications Icon Display Positions ........213 Polycom, Inc.
Page 9 Dialing to an Entry Queue ..........239 Polycom, Inc.
Page 10 Setting a Transit Entry Queue ......... 290 IVR Provider Entry Queue (Shared Number Dialing) ......291 Polycom, Inc. viii...
Page 11 Clearing the Filter ........... 321 Polycom, Inc.
Page 12 To define an Entry Queue IVR Service with Operator Assistance Options ..350 To define a Conference Profile for an Operator Conference ....351 Polycom, Inc.
Page 13 Monitoring IP Participants ..........408 Polycom, Inc.
Page 14 Monitoring Telepresence Participant Properties ....... 428 Polycom Conferencing for Microsoft Outlook® ......429 Setting up the Calendaring Solution .
Page 15 RealPresence Collaboration Server 2000 ....... . 504 Polycom, Inc. xiii...
Page 16 Network Traffic Control ........... . . 505 SIP Proxy Failover With Polycom® Distributed Media Application™ (DMA™) 7000 ..506 RealPresence Collaboration Server (RMX) Network Port Usage .
Page 17 Guidelines ............589 Enabling the Invite Participants using DTMF Option ......589 Polycom, Inc.
Page 18 Displaying the Connection Information ........623 Polycom, Inc.
Page 19 Dialing to Polycom® RealPresence DMA System ....... . . 630...
Page 20 Collaboration Servers 1800 and 2000/4000 with MPMRx media cards ..687 AVC CP, SVC and Mixed Mode Conferences in MPMx Card Configuration Mode ..689 Polycom, Inc. xviii...
Page 21 User Customization ..........719 Polycom, Inc.
Page 22 Resetting the Collaboration Server ..........749 Polycom, Inc.
Page 23 Renaming Users ........... . 824 Polycom, Inc.
Page 24 SIP Message ............841 Polycom, Inc.
Page 25 Temperature Thresholds ..........880 Polycom, Inc.
Page 26 Authentication Settings ..........990 Polycom, Inc.
Page 27 Cisco TIP Support ........... . . 1020 Polycom, Inc.
Page 28 Deployment Architectures ..........1037 Single Company Model - Polycom and Cisco Infrastructure ..... 1037 Call Flows .
Page 29 Configuring the Cisco and Polycom Equipment ....... . . 1049...
Page 30 Contents Configuring the Microsoft, Cisco and Polycom Components ..... . . 1072 Content Sharing Behavior ......... . . 1077 Encryption .
Page 31 The RealPresence Collaboration Server (RMX) Administrator’s Guide provides instructions for configuring, deploying, and administering Polycom Multipoint Control Units (MCUs) for video conferencing. This guide will help you understand the Polycom video conferencing components, and provides descriptions of all available conferencing features.
Page 32: Who Should Read This Guide
Italics Used to emphasize text, to show example values or inputs, file names and to show titles of reference documents available from the Polycom Support Web site and other reference sites. Underlined Blue Used for URL links to external Web pages or documents.
Page 33: About The Realpresence Collaboration Server (Rmx) Administrator's Guide System
The MCU can be used as a standalone device to run voice and video conferences or it can be used as part of a solution provided by Polycom. This solution may include the following components: ● Polycom® RSS™ 4000 - Provides one-touch recording and secure playback on telepresence and video conferencing systems, tablets and smartphones, or from your Web browser.
Page 34 Overview Multipoint Video Conferencing using a RealPresence Collaboration Server (RMX) 1500/2000/4000 Polycom®, Inc.
Page 35 RealPresence Collaboration Server (RMX) 2000 and RealPresence Collaboration Server (RMX) 4000 support a maximum of two RTM ISDN cards, each providing connection for up to either 7 E1 or 9 T1 PRI lines. On RealPresence Collaboration Server (RMX) 1500/2000/4000, E1 and T1 connections cannot be used simultaneously. Polycom®, Inc.
Page 36: Network Services Guidelines
Maximum Security Environments (Collaboration Server 1500/2000/4000). In the RealPresence Collaboration Server (RMX) 4000, system management and IP conferencing are performed via two different LAN ports. The networks can be separated in Maximum Security Environments (Collaboration Server 1500/2000/4000). Polycom®, Inc.
Page 37: Viewing The Card Configuration Mode (Rmx 1500, 2000, And 4000 Only)
The Licensing Mode and the Card Configuration Mode for your MCU can be viewed in the System Information dialog box (go to Administration > System Information). In the example shown here, the Collaboration Server Licensing Mode is CP Licensing, and the Card Configuration Mode is MPMx. Polycom®, Inc.
Page 38: Features Supported With Mpmx/Mpmrx Cards
IP and ISDN calls. Support of Symmetric HD Support of symmetric HD video resolutions HD 1080p30 and HD 720p60. Resolutions w448 Resolution support Improves interoperability with Tandberg MXP 990/3000 endpoints providing these endpoints the resolution of W448p (768x448 pixels) at 25fps. Polycom®, Inc.
Page 39 Polycom TelePresence and vide conferencing endpoints, ensuring optimum quality multi-screen, multipoint calls. POCN - Collaboration with The POCN solution, enables Polycom, Microsoft and Cisco users, each within Microsoft and Cisco in the same their own environment, to participate in the same conference running on a environment Collaboration Server.
Page 40: Workstation Requirements
● Minimum Hardware – Intel® Pentium® III, 1 GHz or higher, 1024 MB RAM, 500 MB free disk space. ● Workstation Operating System – Microsoft® Windows® XP, Windows® 7, and Windows® 8. ● Network Card – 10/100/1000 Mbps. Polycom®, Inc.
Page 41 When installing the Collaboration Server Web Client, Windows Explorer Tools > Internet Options> Security Settings must be set to Medium or less. It is not recommended to run RMX Web Client and Polycom CMAD applications simultaneously on the same workstation.
Page 42 For Windows 7™ Security Settings, see Security Settings, see For Windows 7™ in the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide. For Internet Explorer 8 configuration, see Windows 7™ Security Settings in the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide. Polycom®, Inc.
Page 43: Conferencing Modes Overview
 Frame rates up to 60fps In Continuous Presence conferences, the MCU receives the video stream from each endpoint at the video rate, video resolution and frame rate that it is capable of sending, and it superimposes all the received Polycom®, Inc.
Page 44 Content sharing is available in all CP conferences. This requires extensive processing of the video sent to each participant in the conference. The higher the video rate and resolution, the more processing power is required. Polycom®, Inc.
Page 45: Video Protocol Support In Cp Conferences
All conference participants must use the same line rate and video parameters such as video protocol, frame rate, annexes and interlaced video mode as no video processing is performed. Endpoints that are unable to meet these requirements connect as Secondary (audio only). Polycom®, Inc.
Page 46: Video Switching (Vsw) Conferencing Guidelines
● Video Switching conferencing mode is unavailable to ISDN participants. ● Video Switching uses fewer system resources than CP: only one CIF video resource per participant for any resolution (including HD). The table below lists the resources available to VSW conferences by line rate and card type. Polycom®, Inc.
Page 47 Video Switching. It is recommended to use the same profile for both the destination conference and Entry Queue. ● Telepresence Mode is unavailable in Video Switching conferences. ● In RealPresence Collaboration Server (RMX) 2000/4000 with MPMRx media cards, each participant connecting to a VSW conference consumes one HD720 port. Polycom®, Inc.
Page 48: Avc Basic Conferencing Parameters
 Standard Definition (SD) - A high quality video protocol which uses the H.264 and H.264 High Profile video algorithms. It enables compliant endpoints to connect to Continuous Presence conferences at resolutions of 720 x 576 pixels for PAL systems and 720 x 480 pixels for NTSC systems. Polycom®, Inc.
Page 49: Supplemental Conferencing Features
● TIP Support (CP Conferences only) - TIP is a proprietary protocol created by Cisco for deployment in Cisco TelePresence systems (CTS). Polycom’s solution is to allow the Collaboration Server to natively inter-operate with Cisco TelePresence Systems, ensuring optimum quality multi-screen, multipoint calls.
Page 50: Svc-Based Conferencing
720p at 30fps, 15fps, and 7.5fps, 360p at 15fps and 7.5fps, and 180p at 7.5fps. The Polycom SVC-enabled endpoints (such as Polycom® RealPresence® Desktop and Polycom® RealPresence® Mobile) compose the layout according to their layout settings and video capabilities. This enables the MCU to send or relay the selected video streams to each endpoint without processing the video streams and sending the composite video layout to the endpoints.
Page 51: Svc Conferencing Guidelines
 SVC Licensing  SIP over UDP signaling  SIP over TLS Signaling  Polycom SVC-enabled endpoints (Polycom® RealPresence® Desktop, Polycom® RealPresence® Mobile)  Ad Hoc conferencing via Meeting Rooms and ongoing conferences ● SVC Only conferences can run on the same MCU as AVC Only conferences.
Page 52 ● Cascading between SVC Only conferences or between AVC and SVC Only conferences is not supported. ● Gateway sessions are not supported for SVC calls. ● Reservations cannot be scheduled for SVC Only conferences. ● The following functionality and features are not supported during SVC Only conferences:  FECC Polycom®, Inc.
Page 53: Mcu Supported Resolutions For Svc Conferencing
High Profile 720p 15fps 768 - 1024 High Profile 720p 15fps 512 - 768 High Profile 360p 30fps 256 - 512 Base Profile 180p 15fps 192 - 256 Base Profile 180p 30fps 128 - 192 Base Profile 180p 15fps Polycom®, Inc.
Page 54: Mixed Cp And Svc Conferencing
Collaboration Server first decodes the SVC bit streams and AVC bit streams, then the Collaboration Server composes the video layout for the AVC endpoint and sends a single resolution video stream with the video layout to the participant. In the displayed example, the Collaboration Server creates different video layouts for each AVC endpoint. Polycom®, Inc.
Page 55: Mcu Resource Capacities For Mixed Cp And Svc Conferences
SD (@ 30 fps) SVC Only CIF (@ 30 fps) The first four resource types in the resource capacity allocations table are endpoints in a CP only conference or a mixed CP and SVC conference before the actual resource allocations occur. Polycom®, Inc.
Page 56 AVC and SVC endpoints. The Resource Report will reflect this by showing an increase in the resource usage. The following diagram illustrates the amount of AVC to SVC port resources that are used in an actual mixed CP and SVC conference: Polycom®, Inc.
Page 57: Using Conference Profiles
When defining a new video Profile, you select the parameters that determine the video display on the participant’s endpoint and the quality of the video, according to the selected Conferencing Mode. When defining a new conference Profile, the system uses default values for the selected conferencing Mode. Polycom®, Inc.
Page 58: Conferencing Capabilities In The Various Conferencing Modes
   Lecture Mode    Same Layout   Layout Selection Layout set to Auto Layout and defined on the endpoint AVC endpoints only    Skins AVC endpoints only    Encryption Polycom®, Inc.
Page 59: Default Profile Settings In Cp Conferencing Mode
Enabled for CP Conferences and DBA) Auto Terminate • After last participant quits - Enabled • When last participant remains - Disabled Auto Redialing Disabled Exclusive Content Mode Disabled TIP Compatibility Disabled Enable FECC Enabled Enabled Gathering Phase Enabled Polycom®, Inc.
Page 60 Disabled Audio Clarity Enabled Mute participants except the lecturer Disabled Skin Polycom IVR Name Conference IVR Service Recording Disabled Site Names display Disabled Message Overlay Disabled Network Services - SIP Registration Disabled Network Services - Accept Calls Enabled Polycom®, Inc.
Page 61: Default Profile Settings In Svc Only Conferencing Mode
• After last participant quits - Enabled • When last participant remains - Disabled Auto Redialing Not supported Exclusive Content Mode Disabled TIP Compatibility Disabled Enable FECC Disabled Enabled Gathering Phase Enabled Display Language English Video Quality Sharpness Polycom®, Inc.
Page 62: Default Profile Settings In A Mixed Cp And Svc Conferencing Mode
CP and SVC conference. These are also the default settings when creating a new Profile. (During mixed SVC & CP conferences, PSTN (Audio Only) calls are supported.) Dial-out is not available in Mixed CP and SVC conferences. Polycom®, Inc.
Page 63 Content Settings Graphics Content Protocol H.264 Cascade and SVC Optimized (only) Presentation Mode Disabled Send Content to legacy endpoints Disabled Same Layout Enabled Lecturer View Switching Disabled Telepresence Mode Telepresence Layout Mode Continuous Presence Auto Scan Interval Disabled Polycom®, Inc.
Page 64: Viewing The List Of Conference Profiles
Network quality indication Enabled for AVC participants only Viewing the List of Conference Profiles Existing Conference Profiles are listed in the Conference Profiles list pane. To list Conference Profiles: 1 In the RMX Management pane, expand the Rarely Used list. Polycom®, Inc.
Page 65 Routing Name Displays the Routing Name defined by the user or automatically generated by the system. Encryption Displays if media encryption is enabled for the Profile. For more information see Packet Loss Compensation (LPR and DBA) AVC CP Conferences. Polycom®, Inc.
Page 66: Profiles Toolbar
To modify the Profile properties: 1 In the Conference Profiles List, double-click the Profile icon, or right-click the Profile icon, and select Profile Properties. The Profile Properties - General dialog box opens. 2 Modify the required Profile parameter(s). 3 Click OK. Polycom®, Inc.
Page 67: Deleting A Conference Profile
5 Select the appropriate Conferencing Mode: CP, VSW (RealPresence Collaboration Server 1500/2000/4000), SVC Only or CP and SVC. The New Profile tabs and options change according to the selected Conferencing Mode and only supported options are available for selection. Polycom®, Inc.
Page 68: Exporting And Importing Conference Profiles
1 List the profiles that are currently defined in the system. For details, see Viewing the List of Conference Profiles. 2 In the Conference Profiles List toolbar, click the Export Conference Profiles button, or right-click anywhere in the Conference Profiles pane, and then click Export Conference Profiles. Polycom®, Inc.
Page 69: Exporting Selected Conference Profiles
2 In the Conference Profiles pane, select the profiles you want to export. 3 In the Conference Profiles List toolbar, click the Export Conference Profiles button, or right-click the selected Conference Profiles, and then click Export Selected Conference Profiles. Polycom®, Inc.
Page 70: Importing Conference Profiles
1 Display the Conference Profiles List. For details, see Viewing the List of Conference Profiles. 2 In the Conference Profiles List toolbar, click the Import Conference Profiles button, or right-click the Conference Profiles pane, and then click Import Conference Profiles. Polycom®, Inc.
Page 71 When Conference Profiles cannot be imported, a Message Alert window is displayed with the profiles that were not imported. Conference Profiles that are not problematic are imported. 5 Click Cancel to exit the Message Alerts window. The imported Conference Profiles appear in the Conference Profiles list. Polycom®, Inc.
Page 72: Defining Avc Cp Conferencing Profiles
New AVC CP Profile - Message Overlay Parameters ● New AVC CP Profile - Network Services Parameters ● New AVC CP Profile - Layout Indications Parameters ● To define a new CP Profile: 1 In the RMX Management pane, click Conference Profiles. Polycom®, Inc.
Page 73 It is recommended to use a name that indicates the Profile type, such as CP or Operator conference. Notes: • This is the only parameter that must be defined when creating a new profile. • This field is displayed in all tabs. Polycom®, Inc.
Page 74 Defining an AVC Video Switching Conference Profile. H.264 High Profile Select this check box to enable the use of H.264 High Profile in Video Switching conferences. For more information, see H.264 High Profile Support in Video Switching Conferences. Polycom®, Inc.
Page 75 When defining an Operator Conference, the Send Content to Legacy Endpoints option in the Video Quality tab is cleared and disabled. For more information, see Operator Assistance & Participant Move. 4 Click the Advanced tab. The New Profile – Advanced dialog box opens. 5 Define the following parameters: Polycom®, Inc.
Page 76 Default idle time is 1 minute. Note: The selection of this option is automatically cleared and disabled when the Operator Conference option is selected. The Operator conference cannot automatically end unless it is terminated by the Collaboration Server User. Polycom®, Inc.
Page 77 From Version 8.1.1, Polycom endpoints can also connect to Entry Queues, Meeting Rooms and conferences using the TIP protocol. The connection of the Polycom endpoints with TIP protocol to a TIP Compatible Entry Queues, Meeting Rooms and conferences using the TIP protocol is enabled when the Polycom endpoints are registered to the CUCM and the Prefer TIP option is selected in the conference Profile.
Page 78 For more information, see H.264 Base Profile and High Profile Comparison. 6 For CP Conferences only: Click the Gathering Settings tab. 7 Optional. Define the following fields if the conference is not launched by the Polycom Conferencing Add-in for Microsoft Outlook: Polycom®, Inc.
Page 79 Defining AVC-Based Conference Profiles • If the conference is launched by the Polycom Conferencing Add-in for Microsoft Outlook the field information is received from the meeting invitation and existing field value are overridden. For more information see Polycom Conferencing for Microsoft Outlook®.
Page 80 The left most characters of the information fields are not displayed. • The live video is cropped on the right side of the display. Info 3 For more information see Auto Scan and Customized Polling in Video Layout (CP Conferences Only). Polycom®, Inc.
Page 81 Sharpness – For higher video resolution and requires more system resources. Note: When Sharpness is selected as the Video Quality setting in the conference Profile, the Collaboration Server will send 4CIF (H.263) at 15fps instead of CIF (H.264) at 30fps. Polycom®, Inc.
Page 82 When Auto Brightness is enabled, color changes may be observed in computer-based VGA Content sent by HDX endpoints through the People video channel. Default: On Note: In RealPresence Collaboration Server (RMX) 1500/2000/4000, Auto Brightness is supported with MPMx and MPMRx cards only. Polycom®, Inc.
Page 83 H.263 - if the conference will include H.263-capable endpoints that do not support H.264 protocol for content sharing. • H.264 Cascade - if the conference will include cascading links that should use a fixed video format for content sharing. Optional. If H.264 Cascade is selected, select the desired Content Resolution. Polycom®, Inc.
Page 84 Server with MPMRx or RealPresence Collaboration Server 1800) and can be up to 66% of the conference line rate. In MCUs with MPMRx cards the Content Rate is limited to 2048 kbps, while when used with the RealPresence Collaboration Server 1800 the Content Rate is limited to 4096 kbps. Polycom®, Inc.
Page 85 Displayed only when the Conferencing Mode is VSW (Video Switching) and H.263 & H.264 Auto Selection or H.264 HD is the selected in Content Protocol, Base (Not displayed with Profile or High Profile will be auto selected based on the endpoint’s capability (up to MPMx media cards.) HD1080p60). Polycom®, Inc.
Page 86 The automatic switching is enabled when the number of participants exceeds the number of video windows displayed on the Lecturer’s screen. Note: Lecture Mode is enabled in the Conference Properties – Participants tab. For more information, see Lecture Mode (AVC CP Only). Polycom®, Inc.
Page 87 (RealPresence Collaboration Server (RMX) 1500/2000/4000). Telepresence Layout The Telepresence Layout Mode drop-down menu enables VNOC operators and Mode Polycom Multi Layout Applications to retrieve Telepresence Layout Mode information from the Collaboration Server. (CP only) The following modes can be selected: •...
Page 88 In layout 2+8, the two central windows display the last two speakers in the conference: the current speaker and the “previous” speaker. To minimize the changes in the layout, when a new speaker is identified the “previous” speaker is replaced by the new speaker while the current speaker remains in his/her window. Polycom®, Inc.
Page 89 12 To select the Video Layout for the conference, click the required number of windows from the layouts bar and then select the windows array. The selected layout is displayed in the Video Layout pane. Video Layout Options Number of Video Windows Available Video Layouts Overlay For more information see Overlay Layouts. Polycom®, Inc.
Page 90 G.729a and G.711 • Audio Clarity is supported with MPMx and MPMRx cards only (RealPresence Collaboration Server (RMX) 1500/2000/4000). • Audio Clarity is selected by default. • Audio Clarity cannot be selected and deselected during an ongoing conference. Polycom®, Inc.
Page 91 Only the lecturer is not muted. Speaker Change Indicates the amount of time a participant must speak continuously before Threshold becoming the speaker. Select the desired threshold: • Auto (Default, 3 seconds) • 1.5 seconds • 3 seconds • 5 seconds Polycom®, Inc.
Page 92 In Classic View (for the first two skin options) the frames fill the screen with their borders touching. • When Telepresence Mode is enabled, the Skin options are disabled as the system uses a black background and the frames and speaker indication are disabled. Polycom®, Inc.
Page 93 Once the conference is activated, the participants are automatically connected to the conference. When the check box is cleared, the conference starts when the first participant connects to it and ends at the predefined time or according to the Auto Terminate rules when enabled. Polycom®, Inc.
Page 94 Terminate Conference After Chairperson Leaves is not supported in cascaded environments. 19 Optional. Click the Recording tab to enable conference recording with Polycom RSS 2000/4000. The New Profile - Recording dialog box opens. Polycom®, Inc.
Page 95 Select the Recording Link to be used for conference recording. Recording Links defined on the Collaboration Server can be given a descriptive name and can be associated with a Virtual Recording Room (VRR) saved on the Polycom® RSS™ 4000 (Recording and Streaming Server). For more information see Recording Conferences...
Page 96 Choose a Font Size that is suitable for viewing at the conference’s video resolution. For example, if the resolution is CIF, a larger Font Size should be selected for easier viewing. Range: 9 - 32 points Default: 12 points Polycom®, Inc.
Page 97 The choices are: Note: Choose a Background Color combination that is suitable for viewing at the conference’s video resolution. At low resolutions, it is recommended to select brighter colors as dark colors may not provide for optimal viewing. Polycom®, Inc.
Page 98 Defining AVC-Based Conference Profiles New AVC CP Profile - Site Names Parameters Field Description Display Position Select the pre-set position for the display of the Site (endpoint) Names. Selection Site Names Position LeftTop (Default) RightTop LeftMiddle RightMiddle Polycom®, Inc.
Page 99 Move the slider to the left to move the vertical position of the Site names upward within the Video Windows. Move the slider to the right to move the vertical position of the endpoint (site) names downward within the video windows. Polycom®, Inc.
Page 100 Message Overlay enables you to send text messages to all participants during ongoing Continuous Presence conferences. The text message is seen as part of the in the participant’s video layout on the endpoint screen or desktop display. For more details, see Sending Text Messages During a Conference Using Message Overlay. Polycom®, Inc.
Page 101 Click the arrows to increase or decrease the number of times that the text message display is to be repeated. Default: 3 Display Speed Select whether the text message display is static or moving across the screen, the speed in which the text message moves: Static, Slow, Fast Default: Slow Polycom®, Inc.
Page 102 Assigning a conference Profile in which registration is not configure to conferencing entities will prevent them from registering. By default, Registration is disabled in the Conference Profile, and must be enabled in Profiles assigned to conferencing entities that require registration. Polycom®, Inc.
Page 103 URL, dummy_tester, used in previous versions. Accept Calls To prevent dial in participants from connecting to a conferencing entity when connecting via a Network Service, clear the check box of the Network Service from which calls cannot connect to the conference. Polycom®, Inc.
Page 104 Defining AVC-Based Conference Profiles 27 Click the Layout Indications tab. The Layout Indications dialog is displayed. The Layout Indications are displayed in the conference video layout as an icon group that includes:  Recording  Audio Participants  Network Quality Polycom®, Inc.
Page 105 To display the Network Quality icon, select the check box. For more information see Network Quality Indication (AVC Endpoints). 29 Click OK to complete the Profile definition. A new Profile is created and added to the Conference Profiles list. Polycom®, Inc.
Page 106: Additional Information For Setting Cp Profiles
During the Gathering Phase, a mix of live video from connected endpoints is combined with both static and variable textual information about the conference into a slide which is displayed on all connected endpoints. Polycom®, Inc.
Page 107: Gathering Phase Guidelines
● The language of a Gathering Phase slide of a conference configured to include a Gathering Phase that is not launched by the Polycom Conferencing Add-in for Microsoft Outlook is configured by the administrator. Using the Collaboration Server Web Client, the administrator selects the language for the Gathering Phase slide.
Page 108: Gathering Phase Duration
Gathering Phase than specified by the value of the flag) have the Gathering slide displayed for the time specified by the value of the flag. Example: If the value of the flag is set to 15, the Gathering Phase slide is displayed to the participant for 15 seconds. Polycom®, Inc.
Page 109: Enabling The Gathering Phase Display
The following Overlay Layouts are available for use in CP Conferences: Although the following Overlay Layout is included in the Profiles - Video Settings dialog box, it is not available for use in any Conferencing Mode and is only available when included in the Polycom® Multipoint Layout (MLA) application:...
Page 110: Guidelines For Using The Overlay Layouts
Defining AVC-Based Conference Profiles These Overlay Layouts will only be available in ITP (Telepresence) conferences when support for Overlay Layouts is included in the Polycom® Multipoint Layout (MLA) application. Guidelines for using the Overlay Layouts ● The Overlay Layouts are supported: ...
Page 111: Selecting The Overlay Layouts
Defining AVC-Based Conference Profiles Selecting the Overlay Layouts The Overlay Layouts are selected in the New Profile - Video Settings dialog box, in the Overlay tab of the Video Layout tree. Polycom®, Inc.
Page 112: Site Names Definition
The flag must be manually added to the System Configuration and its value modified as follows: ● YES (Default) - The domain name is omitted from SIP dial-in participant names. ● NO - The domain name remains as part of SIP dial-in participant names. For more information, see Modifying System Flags. Polycom®, Inc.
Page 113: Site Names Display Position
● Display Position drop-down menu - To select a preset position. ● Horizontal Position and Vertical Position sliders - To move them to customize the preset position. Dragging the sliders sets the Display Position drop-down menu field value to Custom. Polycom®, Inc.
Page 114 ● Selecting Custom in Display Position drop-down menu. When selected, the current position becomes the initial position for position adjustments and then using the Horizontal and Vertical Position sliders to define the exact position. The adjusted position of the Site Names can be viewed in the Preview. Polycom®, Inc.
Page 115: Sending Text Messages During A Conference Using Message Overlay
● If during the ongoing conference the Show Number of Participants DTMF option (default DTMF *88) is used, when the displayed number of participants is removed, the message overlay text is also removed. Polycom®, Inc.
Page 116: Selecting The Chinese Font For Text Display
● Text displayed on the Gathering slide when Chinese is selected as the display language Selecting the Chinese Font The Chinese fonts can be selected in the CP Conference Profile - Advanced dialog box only. The following Chinese fonts are available for selection: ● Heiti (Default) ● Songti Polycom®, Inc.
Page 117 ● Kaiti ● Weibei The Chinese font cannot be changed during an existing conference. It can only be modified in the conference profile. A participant moved to another conference will be shown the font used by the new conference. Polycom®, Inc.
Page 118: Defining An Avc Video Switching Conference Profile
To Create a Video Switching Profile: 1 In the RMX Management pane, click Conference Profiles. 2 In the Conference Profiles pane, click the New Profile button. The New Profile – General dialog box opens. Polycom®, Inc.
Page 119 If an all ASCII text is entered in Display Name, it is used also as the Routing Name. • If any combination of Unicode and ASCII text (or full Unicode text) is entered in Display Name, the ID (such as Conference ID) is used as the Routing Name. Polycom®, Inc.
Page 120 The following AVC-based conferencing options are not available in VSW conferences:  Operator Conference  Gathering Phase  Video Quality - Send Content To Legacy Endpoints  Video Settings:  Presentation Mode  Auto Layout/Same Layout (only full screen, 1x1 layout display is available) Polycom®, Inc.
Page 121: Minimum Threshold Line Rate System Flags
These system flags must be manually added to the Setup menu > System Configuration before you can update their values. For more information see the Modifying System Flags. System Flags - Minimum Threshold Line Rates Flag Name Minimum Threshold Line Rate (Kbps) VSW_CIF_HP_THRESHOLD_BITRATE VSW_SD_HP_THRESHOLD_BITRATE VSW_HD_720p30_HP_THRESHOLD_BITRATE VSW_HD_720p50_60_HP_THRESHOLD_BITRATE VSW_HD_1080p_HP_THRESHOLD_BITRATE 1024 VSW_HD_1080p60_HP_THRESHOLD_BITRATE 1024 VSW_HD_1080p60_BL_THRESHOLD_BITRATE 1728 Polycom®, Inc.
Page 122 The value of the SUPPORT_HIGH_PROFILE system flag (used for CP conferences) has no effect on VSW conferences. Polycom®, Inc.
Page 123: Conference Profiles
To define SVC Only Profile: 1 In the RMX Management pane, click Conference Profiles. 2 In the Conference Profiles pane, click the New Profile button. The New Profile – General dialog box opens. By default, the Conferencing Mode is set to CP. Polycom®, Inc.
Page 124 Note: This field is displayed in all tabs. Line Rate Select the conference bit rate. The line rate represents the combined video, audio and Content rate. The default setting for SVC Only conferences is 1920kbps. Note: This field is displayed in all tabs. Polycom®, Inc.
Page 125 If any combination of Unicode and ASCII text (or full Unicode text) is entered in Display Name, the ID (such as Conference ID) is used as the Routing Name. 5 Click the Advanced tab. The New Profile – Advanced dialog box opens. Polycom®, Inc.
Page 126 FW NAT Keep Alive When selected, a FW NAT Keep Alive message is sent at an interval defined in the field below the check box. Interval The time in seconds between FW NAT Keep Alive messages. Polycom®, Inc.
Page 127 Content Video Definition Content Settings Only Graphics is available in SVC Conferencing Mode for transmission of Content. It offers the basic mode, intended for normal graphics. For more information, see Video Preview (AVC Participants Only). Polycom®, Inc.
Page 128 (720p 5fps). Endpoints that do not support these settings cannot share content. 9 Click the Video Settings tab. In SVC conferences, each endpoint determines its own video layout and there is no conference level layout selected. Therefore, all the Video Settings parameters are disabled. Polycom®, Inc.
Page 129 Defining SVC and Mixed CP and SVC Conference Profiles 10 Click the Audio Settings tab. 11 If required, define the Speaker Change Threshold: 1.5, 3, or 5 Auto (Default, 3 seconds), It indicates the amount of time a participant must speak continuously before becoming the speaker. Polycom®, Inc.
Page 130 Defining SVC and Mixed CP and SVC Conference Profiles 12 Click the IVR tab. Polycom®, Inc.
Page 131 The following IVR features are not supported during SVC conferences:  Roll Call  Invite Participants  Entry and Exit tones  Click & View  PCM On the RMX 1800, Roll Call, Entry and Exit tones are supported in SVC-only conferences. Polycom®, Inc.
Page 132 Profiles assigned to conferencing entities that require registration. 15 Define the following parameters: New SVC Profile - Network Services Parameters Parameter Description IP Network Services Service Name This column lists all the defined Network Services, one or several depending on the system configuration. Polycom®, Inc.
Page 133 A new Profile is created and added to the Conference Profiles list. The Layout Indications tab is relevant only to AVC only or Mixed CP and SVC conferencing modes, therefore though visible in SVC only conferencing mode, it is completely disabled and irrelevant. Polycom®, Inc.
Page 134: Defining Mixed Cp And Svc Conferencing Profiles
2 In the Conference Profiles pane, click the New Profile button. The New Profile - General dialog box is displayed. 3 In the Conferencing Mode list, select CP and SVC to define a mixed AVC and SVC conference. Polycom®, Inc.
Page 135 New AVC CP Profile - Network Services Parameters. ● CP and SVC Profile - Layout Indications parameters - these parameters are the same as for CP conferences. For details, see New AVC CP Profile - Layout Indications Parameters. Polycom®, Inc.
Page 136: Video Protocols And Resolution Configuration For Cp Conferencing
1920 x 1080 pixels At 60 fps (Symmetric in Motion, a-symmetric in Sharpness Video Display with CIF, SD and HD Video Connections Although any combination of CIF, SD and HD connections is supported in all CP conferences, the following rules apply: Polycom®, Inc.
Page 137: H.264 High Profile Support In Cp Conferences
Participant Properties - H.245 and SDP tabs for H.323 participants and SIP participants respectively. For more information see Monitoring IP Participants. ● H.264 High Profile is not supported:  For Content Sharing with MPMx cards  With Video Preview Polycom®, Inc.
Page 138: Hd1080P60 Resolution Guidelines
In Telepresence environments the RMX receives HD720p60 and sends HD1080p60 to all endpoints except for those with 1x1 Video Layouts, which receive the same resolution and frame rate from the RMX as they send. TIP endpoints are not supported. PAL endpoints are supported at a frame rate of 50 fps. Polycom®, Inc.
Page 139: The Cp Resolution Decision Matrix
The creation of a new H.263 4CIF slide is supported in the IVR Service in addition to the current H.263 IVR slide. If users utilize the default Polycom slides that are delivered with the Collaboration Server, the slide’s resolution will be as defined in the profile, i.e. SD, HD, CIF, etc.
Page 140: Video Resource Usage
Video is optimized through higher resolution connections at lower line rates increasing the resource usage at lower line rates. This may decrease the number of participant connections. Video Resource Usage Video resource usage is dependent on the participant’s line rate, resolution and Video Quality settings. Polycom®, Inc.
Page 141: H.264 Base Profile Decision Matrix
H.264 Base Profile and Video Quality setting Sharpness and Motion for MPMx/MPMRx Card Configuration Modes. Resolutions used per Line Rates When Resolution Configuration is set to Resource-Quality Balanced Configuration in Sharpness and Motion Mode, MPMx/MPMRx Polycom®, Inc.
Page 142 Video Protocols and Resolution Configuration for CP Conferencing Resolutions used per Line Rates When Resolution Configuration is set to Resource Optimized Configuration in Sharpness and Motion Mode, MPMx/MPMRx Polycom®, Inc.
Page 143 Video Protocols and Resolution Configuration for CP Conferencing Resolutions used per Line Rates When Resolution Configuration is set to Quality Optimized Configuration in Sharpness and Motion Mode, MPMx Polycom®, Inc.
Page 144: H.264 High Profile Decision Matrices (Mpmx/Mpmrx)
H.264 High Profile and Video Quality setting Sharpness and Motion for MPMx/MPMRx Card Configuration Modes. Resolutions used per Line Rates When Resolution Configuration is set to Resource-Quality Balanced Configuration in Sharpness and Motion Mode, MPMx/MPMRx Polycom®, Inc.
Page 145 Video Protocols and Resolution Configuration for CP Conferencing Resolutions used per Line Rates When Resolution Configuration is set to Quality Optimized Configuration in Sharpness and Motion Mode, MPMx Polycom®, Inc.
Page 146 Video Protocols and Resolution Configuration for CP Conferencing Resolutions used per Line Rates When Resolution Configuration is set to Resource Optimized Configuration in Sharpness and Motion Mode, MPMx/MPMRx Polycom®, Inc.
Page 147: H.264 Base Profile And High Profile Comparison
Profile for Sharpness Video Quality setting according to the following Resolution Configuration Modes. Resolution usage for H.264 High Profile and H.264 Base Profile for Sharpness at various line rates when Resolution Configuration is set to Resource-Quality Balanced, MPMx Polycom®, Inc.
Page 148 Video Protocols and Resolution Configuration for CP Conferencing Resolution usage for H.264 High Profile and H.264 Base Profile for Sharpness at various line rates when Resolution Configuration is set to Resource-Quality Balanced, MPMRx Polycom®, Inc.
Page 149 Video Protocols and Resolution Configuration for CP Conferencing Resolution usage for H.264 High Profile and H.264 Base Profile for Sharpness at various line rates when Resolution Configuration is set to Resource Optimized, MPMx Polycom®, Inc.
Page 150 Video Protocols and Resolution Configuration for CP Conferencing Resolution usage for H.264 High Profile and H.264 Base Profile for Sharpness at various line rates when Resolution Configuration is set to Resource Optimized, MPMRx Polycom®, Inc.
Page 151 Video Protocols and Resolution Configuration for CP Conferencing Resolution usage for H.264 High Profile and H.264 Base Profile for Sharpness at various line rates when Resolution Configuration is set to Video Quality Optimized, MPMx Polycom®, Inc.
Page 152 Video Protocols and Resolution Configuration for CP Conferencing Resolution usage for H.264 High Profile and H.264 Base Profile for Sharpness at various line rates when Resolution Configuration is set to Video Quality Optimized, MPMRx Polycom®, Inc.
Page 153 Video Protocols and Resolution Configuration for CP Conferencing Resolution usage for H.264 High Profile and H.264 Base Profile for Sharpness at various line rates when Resolution Configuration is set to Video Quality Optimized Polycom®, Inc.
Page 154: H.264 Base Profile And High Profile Comparison - Motion
A comparison between the resolutions used at various line rates for H.264 Baseline and the H.264 High Profile for Motion Video Quality setting according to the following Resolution Configuration Modes. Resolution usage for H.264 High Profile and H.264 Base Profile for Motion at various line rates when Resolution Configuration is set to Resource-Quality Balanced Polycom®, Inc.
Page 155 Video Protocols and Resolution Configuration for CP Conferencing Resolution usage for H.264 High Profile and H.264 Base Profile for Motion at various line rates when Resolution Configuration is set to Video Quality Optimized Polycom®, Inc.
Page 156 Video Protocols and Resolution Configuration for CP Conferencing Resolution usage for H.264 High Profile and H.264 Base Profile for Motion at various line rates when Resolution Configuration is set to Resource Optimized Polycom®, Inc.
Page 157: Default Minimum Threshold Line Rates And Resource Usage Summary
Balanced Resource Video Quality Sharpness Motion Sharpness Motion Sharpness Motion High 2048* 1728 2560* 2560 2048* 1472 Default HD1080p60 kbps Base 3584* 3072 4096* 4096 3584* 1728 High 1536 4096 1024 Default HD1080p30 kbps Base 4096 4096 1728 Polycom®, Inc.
Page 158: Resolution Configuration For Cp Conferences
System resource usage is also affected by the Resolution Configuration settings. For more information see Video Resource Usage Default Minimum Threshold Line Rates and Resource Usage Summary. Polycom®, Inc.
Page 159: Accessing The Resolution Configuration Dialog Box
Base Profile or High Profile. The Detailed Configuration pane can also be opened by clicking the Manual radio button in the Resolution Configuration pane. Sharpness and Motion settings are accessed by clicking the Sharpness and Motion tabs when the Detailed Configuration is open. Polycom®, Inc.
Page 160 Video Protocols and Resolution Configuration for CP Conferencing Resolution Configuration - MPMx Polycom®, Inc.
Page 161 Video Protocols and Resolution Configuration for CP Conferencing Resolution Configuration - MPMRx Polycom®, Inc.
Page 162: Maximum Cp Resolution Pane
The user can select from 3 pre-defined Resolution Configurations or select a manual Resolution Slider adjustment mode. The pre-defined settings can be accepted without modification or be used as the basis for manual fine tuning of resolution settings by the administrator. Polycom®, Inc.
Page 163: Sharpness And Motion
When the priority is to maintain a balance between resource usage and video quality. • When it is necessary to maintain backward compatibility with previous versions. • When working with Polycom DMA/RealPresence Resource Manager. The Balanced settings are described in the section: Default Minimum Threshold Line Rates and Resource Usage Summary.
Page 164: Resolution Configuration Sliders
Resolution Configuration Sliders The Detailed Configuration dialog box allows you to configure minimum connection threshold bit rates for endpoints that support H.264 High Profile and those that do not support H.264 High Profile by using the following slider panes: Polycom®, Inc.
Page 165 Video Protocols and Resolution Configuration for CP Conferencing ● Base Profile - Endpoints that do not support H.264 High Profile connect at these minimum threshold bit rates. Polycom®, Inc.
Page 166: Modifying The Resolution Configuration In Mpmx Card Configuration Mode
(resulting in higher video quality, more video resources). Moving the slider to the right, increases the line rate required for the endpoint to connect using that resolution (resulting in lower video quality, less video resources). Polycom®, Inc.
Page 167: Flag Settings
The MAX_CP_RESOLUTION flag value is applied to the system during First-time Power-up and after a system upgrade. The default value is HD1080. All subsequent changes to the Maximum CP Resolution of the system are made by selections in the Max CP Resolution pane of the Resolution Configuration dialog box. Polycom®, Inc.
Page 168: Minimum Frame Rate Threshold For Sd Resolution
At 60 fps (asymmetric with MPMx) The video resolution transmitted to any endpoint is determined by the endpoint’s capabilities, the conference line rate, the Conference Profile’s Motion and Sharpness settings and the Collaboration Server’s Card Configuration Mode (MPMx or MPMRx). Polycom®, Inc.
Page 169: W448P Resolution
It is recommend to set the endpoint to Motion to ensure the transmission of the higher frame rates of 25fps/30fps to the Collaboration Server. The following table list the video outputs from the Collaboration Server to the Tandberg Endpoints for 4:3 Aspect Ratio when the w448p resolution is enabled. Polycom®, Inc.
Page 170: Packet Loss Compensation
Packet Loss Compensation (LPR and DBA) AVC CP Conferences. Enabling Support of the w448p Resolution w448p resolution support for Tandberg endpoints requires setting of the following entities: ● Tandberg endpoint ● Collaboration Server flags ● Collaboration Server Conference Profile Polycom®, Inc.
Page 171: Collaboration Server System Flag Settings
● SIF (352 x 240 pixels) and 4SIF (704 x 480 pixels) – the resolution transmitted to these endpoints is 480 x 352 pixels. The frame rates (depending on the endpoint’s capability) for both intermediate resolutions are 25 or 30 fps. Polycom®, Inc.
Page 172: Sharing Content During Conferences
● TIP Auto-Collaboration (CISCO TIP participants) - TIP Auto-Collaboration for H.264 content sharing (see Appendix I - Polycom Open Collaboration Network (POCN)). ● People+Content - Polycom’s proprietary content control protocol; for H.323 and ISDN participants Endpoints supporting the content control protocols above can share content within the same conference. Polycom®, Inc.
Page 173: Guidelines For Using Sip Bfcp Content
YES, meaning BFCP capability is declared to all vendors’ endpoints. When set to NO, the MCU declares SIP over BFCP capabilities only to Polycom and Avaya endpoints. Note that a SIP proxy might remove the agent information, thus preventing the capability declaration to Polycom and Avaya endpoints as well.
Page 174: Content Sharing Using People+Content Protocol
Content Sharing via Polycom CSS Plug-in for Microsoft Lync Clients From version 8.1, Polycom CSS (Content Sharing Suite) plug-in for Lync clients allows Lync clients to receive and send content via SIP BFCP, without having to use the people video layout.
Page 175: Content Media Protocols
● TIP content - The supported TIP content rate is XGA, 5 fps, 512 Kbps, base profile (see Appendix I - Polycom Open Collaboration Network (POCN)). Should the minimal TIP content allocation be less than 512 Kbps, content channel will not be opened.
Page 176: Content Transmission Methods
● If downgrade affects only the content rate, resolution or frame rate (in H.264), the relevant content parameters automatically downgrade during content sharing. Once this endpoint leaves the conference during content sharing, no change occurs in the content parameters. Polycom®, Inc.
Page 177: Fixed Rate
The MCU then applies the Highest-Common principle for sharing content with each group of endpoints. In cascading conferences, an additional resource is dedicated for the cascading link(s), the H.264 Cascade option must be selected, and content is shared over the cascaded link(s) using fixed rates. Polycom®, Inc.
Page 178: Guidelines For Sharing Contents Using Multiple Content Resolutions
H.264 is enabled, and both H.263 and H.264 Cascade are disabled. Resources are allocated on conference beginning. All this enables AS SIP performance in high-traffic environments. When using the Multiple Content Resolutions method, the following are not supported: • High profile • 1080p30/60 content resolutions Polycom®, Inc.
Page 179: Content Settings
Content Protocol list: ● H.263 - AVC Only ● H.263 & H.264 Auto Selection - AVC Only ● H.264 Cascade and SVC Optimized - All conferencing modes ● H.264 HD - AVC Only Polycom®, Inc.
Page 180: H.263 (Avc Cp Conferences)
SVC enabled conferences sharing content over H.264.The used content rate is 128Kbps (fixed) and 720p5 resolution. Endpoints not supporting the required content parameters (content line rate and resolution) cannot share or view content. For more information see H.264 Cascade and SVC Optimized (Fixed) Content Rates Tables. Polycom®, Inc.
Page 181: H.264 Hd (Avc Cp Default)
Content Settings Flag Name Range Default Graphics H264_HD_GRAPHICS_MIN_CONTENT_RATE 0-1536 Hi Resolution Graphics H264_HD_HIGHRES_MIN_CONTENT_RATE 0-1536 Live Video H264_HD_LIVEVIDEO_MIN_CONTENT_RATE 0-1536 To change the system flag value, the flag must be first manually added to the System Configuration (see Modifying System Flags. Polycom®, Inc.
Page 182: Content Sharing Related Issues
Sharing content has different constraints and guidelines over each of the signaling protocols: ● Over H.323 cascaded links -  Fixed content rate is used.  In cascading environments with non-Polycom MCUs, the Polycom MCU must be defined as Master  For H.263 cascading links: ...
Page 183: Guidelines For Sending Content To Legacy Endpoints
To ignore personal layouts during Telepresence conferences (while working with MLA), set the value of the flag FORCE_LEGACY_EP_CONTENT_LAYOUT_ON_TELEPRESENCE to YES. If the layout for displaying content in Legacy endpoints include multiples cells, MCU may populate Telepresence room streams sources in remote cells. Polycom®, Inc.
Page 184: Exclusive Content Mode
● The Exclusive Content Mode check box replaces the EXCLUSIVE_CONTENT_ MODE system flag used in previous versions to control exclusive content mode for the system. ● In Exclusive Content Mode, an endpoint attempting to send content after another endpoint starts sending content, is rejected with a momentary content interruption. Polycom®, Inc.
Page 185: Forcing Other Content Capabilities
The interval, in seconds, between content refresh (intra) requests sent from the MCU to the content sender due to refresh requests initiated by other conference participants. Additional refresh requests received within that interval are deferred to the next interval. Default setting: 5 Polycom®, Inc.
Page 186: Defining Content Sharing Parameters For A Conference
H.264 Cascade and SVC Optimized - Content is shared using the H.264 content protocol (fixed), and optimized for use in SVC only and cascaded conferences. For a detailed description of each of these settings, see Content Media Protocols. Polycom®, Inc.
Page 187 Sending Content to Legacy Endpoints). H.264 High Profile This field is unchecked by default, and is displayed only when conferencing mode is VSW (Video Switching), and the selected Content Protocol is H.264 Cascade and SVC Optimized. (RMX 1800 / MPMRx only) Polycom®, Inc.
Page 188 ● TIP Compatibility (in the profile’s Advanced tab) is set to None or Video Only. The Content Rate drop-down menu list depends on Customized Content Rate being selected as the Content Setting, and cannot exceed 66% of the conference line rate capability. Polycom®, Inc.
Page 189 Sharing Content During Conferences For information on the interaction of these parameters for Base Profile and High Profile settings, see H.264 Cascade and SVC Optimized (Fixed) Content Rates Tables. Polycom®, Inc.
Page 190: Selecting A Customized Content Rate In Avc Cp Conferences
If Customized Content Rate is already selected along with the content rate, and you attempt to modify the conference line rate to a value that does not support the selected customized content rate, an error message is displayed. Modify the Content Line Rate or Conference Line Rate, or modify the Content Setting. Polycom®, Inc.
Page 191: Sharing Content In Multiple Content Resolutions Mode
By default, H.264 is always selected, and cannot be modified. 3 Select additional protocols:  H.263 - If the conference includes H.263 (only) capable endpoints.  H.264 Cascade - If the conference includes cascading links. If H.264 Cascade is selected, select the Content Resolution. 4 Click OK. Polycom®, Inc.
Page 192: Giving And Cancelling Token Ownership (Avc Participants)
If another participant is currently sharing content, it is requested to release the token, and the participant selected as the token owner is marked as exclusive. Once that participant shares content, it cannot be snatched by other participants. Polycom®, Inc.
Page 193: Stopping A Content Session
Stopping a Content Session The Collaboration Server user can withdraw the content token from the current holder. To end the current Content session: » In the Conferences list pane, right-click the conference icon, and select Abort H.239 Session. Polycom®, Inc.
Page 194: Content Sharing Reference Tables
3584 4096 Graphics 33% 1280 1280 Hi-res Graphics 50% 1024 1024 1280 1536 Live Video 66% 1024 1280 1280 1536 1536 * This line rate is applicable only for RealPresence Collaboration Server 1800 or one with MPMRx card(s). Polycom®, Inc.
Page 195: H.264 Resolution Per Content Rate Tables
Maximum Negotiated Resolution and Frame Rate per Content Rate for H.264 High Profile Maximum Negotiated Content Bit Rate Allocated to Content Channel (Kbps) Resolution Frames/Second 64-384 H.264 HD720 384-512 H.264 HD720 512-768 H.264 HD1080 768-2048 H.264 HD1080 2048-4096 H.264 HD1080 Polycom®, Inc.
Page 196: H.264 Highest Common Content Rates Tables
1536 MPMRx / 2048 3072 1800 Live Video 66% MPMx 1024 1280 1280 1536 1536 MPMRx / 2048 2560 4096 1800 * This line rate is applicable only for RealPresence Collaboration Server 1800 or one with MPMRx card(s). Polycom®, Inc.
Page 197 1536 1728 2048 2560 3584 4096 6144 Graphics 33% MPMRx / 1280 2048 1800 Hi-res Graphics 50% MPMRx / 1024 1280 1536 2048 3072 1800 Live Video 66% MPMRx / 1024 1024 1280 1536 2048 2560 4096 1800 Polycom®, Inc.
Page 198: H.264 Cascade And Svc Optimized (Fixed) Content Rates Tables
3072 1080p60 3072 Live Video 66% 720p5 720p30 1080p15 1152 1152 1152 1152 1152 1080p30 2048 2048 2560 3072 1080p60 4096 * This line rate is applicable only for RealPresence Collaboration Server 1800 or one with MPMRx card(s). Polycom®, Inc.
Page 199 Hi-res Graphics 50% 720p5 720p30 1080p15 1280 1280 1280 1080p30 1024 1024 2048 2048 1080p60 2048 3072 Live Video 66% 720p5 720p30 1080p15 1280 1280 1280 1280 1280 1080p30 1024 1024 1280 1280 1280 2048 2048 1080p60 2560 4096 Polycom®, Inc.
Page 200: Media Encryption Guidelines
(Diffie-Hellman) standards. Media Encryption Guidelines ● Encryption is not available in all countries and it is enabled in the MCU license. Contact Polycom Support to enable it. ● Media encryption is supported in CP, SVC Only and mixed CP and SVC Conferencing Modes.
Page 201 Add the flag to system.cfg and set its value set to YES when Microsoft Office Communicator and Lync Clients. When any conferences on the RMX will have both MS-Lync clients and Polycom endpoints participating. Some 3rd party endpoints may be unsuccessful in participating in conferences with this setting.
Page 202: Direct Connection To The Conference
Encrypt All Auto Connected, encrypted. Connect only if Connect only if encrypted. encrypted. Non-encrypted endpoints are disconnected Non-encrypted Non-encrypted endpoints are endpoints are Disconnected (cannot be disconnected disconnected added to the conference) Connected, encrypted Polycom®, Inc.
Page 203: Connection To The Entry Queue
(Encryption is not declared by the Collaboration Server, therefore endpoint Collaboration Server, therefore endpoint does not use encryption) does not use encryption) Encrypt All Connected only if encrypted. Connected only if encrypted. Non-encrypted endpoints are Non-encrypted endpoints are disconnected disconnected Polycom®, Inc.
Page 204: Moving From The Entry Queue To Conferences Or Between Conferences
Recording Link is to be allowed to connect to an encrypted conference. The following table summarizes the connection possibilities for a Recording Link that is to be connected to a conference for each of the conference profile and Entry Queue encryption options. Polycom®, Inc.
Page 205: Enabling Media Encryption For A Conference
For more information, see Modifying System Flags. 5 Reset the MCU for flag changes to take effect. Enabling Encryption in the Profile Encryption for the conference is in the Profile and cannot be changed once the conference is running. Polycom®, Inc.
Page 206: Enabling Encryption At The Participant Level
You can select the encryption mode for each of the defined participants. Encryption options are affected by the settings of the flag in the system configuration. Undefined participants are connected with the Participant Encryption option set to Auto, inheriting the conference/Entry Queue encryption setting. Polycom®, Inc.
Page 207: Monitoring The Encryption Status
 No - The participant joins the conference/Entry Queue as non-encrypted. Monitoring the Encryption Status The conference encryption status is indicated in the Conference Properties - General dialog box. The participant encryption status is indicated by a check mark in the Encryption column in the Participants list pane. Polycom®, Inc.
Page 208 An encrypted participant who is unable to join a conference is disconnected from the conference. The disconnection cause is displayed in the Participant Properties – Connection Status dialog box, Security Failure indication, and the Cause box identifies the encryption related situation. For more information about monitoring, see Conference and Participant Monitoring. Polycom®, Inc.
Page 209: Collaboration Server Telepresence Mode Guidelines
● The Telepresence Mode and Telepresence Layout Mode fields are only displayed in the Conference Profile dialog box if the Collaboration Server has a Telepresence license installed. ● A Telepresence conference must have Telepresence Mode enabled in its profile. ● In Telepresence Mode, ITP sites are automatically detected. Polycom®, Inc.
Page 210: Horizontal Striping
ITP features are re-applied to all participants should an ITP endpoint re-connects to that conference. Horizontal Striping Horizontal Striping is used by the Collaboration Server in order to prevent cropping and preserve the aspect ratio of video for all Telepresence Modes. Polycom®, Inc.
Page 211: Gathering Phase With Itp Room Systems
Additional video layouts have been created to give Telepresence operators more video layout options when configuring OTX and RPX room systems. These additional video layout options are available to all endpoints on both conference layout and Personal Layout levels. Polycom®, Inc.
Page 212 Setting Conferences for Telepresence Mode (AVC CP) OTX / RPX – Additional Video Layouts Number of Endpoints Layouts The following example illustrates the use of standard and additional Collaboration Server Telepresence layouts when connecting four Room Systems as follows: ● Two OTX Room Systems Polycom®, Inc.
Page 213 Setting Conferences for Telepresence Mode (AVC CP)  2 active cameras  6 screens ● Two RPX Room Systems  8 cameras  8 screens RPX and OTX Room System connected using the RealPresence Collaboration Server Polycom®, Inc.
Page 214: Room Switch Telepresence Layouts
● When a TIP system with 3 screens joins a conference, the layout is updated on all screen simultaneously. ● When a Polycom ITP system with 2, 3, or 4 screens joins the conference, the layout is updated on all screens simultaneously.
Page 215 (This is because in Lecture mode, unlike Room Switch mode, the lecturer receives the CP layout of conference participants.) ● Personal layouts are disabled. Therefore, any features that use personal layouts like Click&View can not be used to change the layout, and Click&View DTMF digits will be ignored. Polycom®, Inc.
Page 216: Content Display On Legacy Endpoints In Telepresence Conferences
● Click&View can not be used to change the layout while Content is being sent. ● The Polycom Touch Control can not be used to change the layout while Content is being sent. Content Display on Legacy Endpoints in Telepresence Conferences...
Page 217: Enabling Telepresence Mode
When Telepresence Mode is set to Auto and a one-screen Telepresence unit is in use, the Collaboration Server controls layouts instead of the MLA. For more information see Polycom Multipoint Layout Application (MLA) User’s Guide for Use with Polycom Telepresence Solutions.
Page 218 6 In the Telepresence Layout Mode field, select the Telepresence Layout Mode to be used in the conference. This field is used by VNOC operators and Polycom Multi Layout Applications to retrieve Telepresence Layout Mode information from the Collaboration Server.
Page 219: Monitoring Telepresence Mode
Collaboration Server has a Telepresence license installed. If Telepresence Mode is enabled, a check mark is displayed in the check box. This option is grayed as this is a status indicator and cannot be used to enable or disable Telepresence Mode. Polycom®, Inc.
Page 220: Monitoring Participant Properties
An additional status indicator, Telepresence, is displayed in the Participant Properties - Advanced tab when monitoring conference participants. The Telepresence mode of the participant is indicated: ● RPX - the participant’s endpoint is transmitting 4:3 video format. ● OTX - the participant’s endpoint is transmitting 16:9 video format. ● None. Polycom®, Inc.
Page 221 Creating Multiple Cascade Links Between Telepresence Conferences You can create multiple Cascading links between Collaboration Servers hosting conferences that include Immersive Telepresence Rooms (ITP) such as Polycom’s OTX and RPX Room Systems. Guidelines for Creating Multiple Cascading Links between Conferences ●...
Page 222: Enabling And Using Multiple Cascade Links
The settings required to enable Multiple Cascade Links on the RMX are minimal and are described in Creating a Link Participant. Most of the layout configuration is performed using Polycom’s Multipoint Layout Application (MLA). The figures RMX Telepresence Layout Mode - Room Switch...
Page 223  This layout requires that the Telepresence Layout Mode to be set to Continuous Presence in the Conference Profiles of the Cascading Conferences in each RMX.  The current speaker is the HDX endpoint connected to RMX A. Polycom®, Inc.
Page 224: Creating A Link Participant
For more information see: Setting Conferences for Telepresence Mode (AVC CP). ● ● Polycom® Multipoint Layout Application (MLA) User’s Guide for Use with Polycom Telepresence Solutions. ● Polycom® Immersive Telepresence (ITP) Deployment Guide Creating a Link Participant Link Participant in the Dial Out RMX The Link Participant is defined in the New Participant dialog box.
Page 225 This field enables the administrator to select the maximum number of Multiple Cascade Links required according to the number of Room System endpoints in the cascaded conference. For example if an RPX 4xx is included, the number of links required is 4. Polycom®, Inc.
Page 226: Participant Link In The Dial In Rmx
An Undefined Participant Link The Multiple Cascade Link names are automatically assigned by the RMX. For example on a RMX 1500 the names of the links are: ● POLYCOM RMX 1500-1 ● POLYCOM RMX 1500-2 ● POLYCOM RMX 1500-3, etc. Polycom®, Inc.
Page 227: Monitoring Multiple Cascade Links
● If there are insufficient resources to connect all the required links:  None of the links are connected.  The first link is listed as Disconnected in the Participants list of the RMX Web Client / RMX Manager main screen. Polycom®, Inc.
Page 228 ● If a calling Link Participant is not defined with same number of links as all the other Link Participants in the cascaded conferences:  The call is rejected.  The Call Disconnection Cause is: Number of cascading links is not identical for all conferences. Polycom®, Inc.
Page 229: Additional Conferencing Information
● In versions up to and including Version 7.2.2, only users with Administrator authorization could request to view a video preview. In later versions, all users can view a video preview. ● Only one preview window can be displayed for each Collaboration Server Web Client connection (workstation). Polycom®, Inc.
Page 230: Workstation Requirements To Display Video Preview
● Video preview cannot be displayed when the participant’s video is suspended. ● Participant’s video preview and the Polycom Desktop application (such as CMAD) window cannot be open and running simultaneously on the same PC as both require the same DirectDraw resource.
Page 231: Previewing The Participant Video
Participant’s pop-up menu. To preview the participant video: 1 List the conference participants in the Participants pane. 2 Right-click the participant whose video you want to preview, and select one of the following options: Polycom®, Inc.
Page 232 Customized Polling allows the cyclic display to be set to a predefined order for a predefined time period. The cyclic display only occurs when the number of participants is larger than the number of cells in the layout. Polycom®, Inc.
Page 233: Guidelines For Using Auto Scan And Customized Polling
2 In the Conference Properties - General dialog box, click Video Settings. The Video Settings dialog box is displayed. 3 If Auto Layout check box is selected, clear it. 4 In the video layout cell to be designated for Auto Scan, select from the drop-down menu Auto Scan. Polycom®, Inc.
Page 234: Customized Polling
Customized Polling Dialog Box Command Buttons Button Description Select a participant and click this button to Add the participant to the list of participants to be Auto Scanned. The participants name is removed from the All Participants pane. Polycom®, Inc.
Page 235: Packet Loss
Packet Loss affects the quality of: ● Video – frozen images, decreased frame rate, flickering, tiling, distortion, smearing, loss of lip sync ● Audio – drop-outs, chirping, audio distortion ● Content – frozen images, blurring, distortion, slow screen refresh rate Polycom®, Inc.
Page 236: Lost Packet Recovery
● In LPR-enabled Video Switched conferences (RealPresence Collaboration Server 1500/2000/4000):  H.323 and SIP endpoints are supported.  When cascading between conferences running on Collaboration Server and MGC (Polycom legacy MCU), LPR is not supported over the link between the two conferences.
Page 237: Monitoring Lost Packet Recovery
Additional Conferencing Information Monitoring Lost Packet Recovery In the Participant Properties – H.245 tab, LPR activity is displayed in all three panes. Polycom®, Inc.
Page 238 Additional Conferencing Information In the Participant Properties – Channel Status tab, check box indicators show LPR activation in the local and remote (transmit and receive) channels. Polycom®, Inc.
Page 239: Network Quality Levels
5 seconds, the Network Quality Indicator is no longer displayed. Indication Threshold Values The default Major and Critical indication threshold values can be modified by manually adding the following System Flags and modifying their values as required. Polycom®, Inc.
Page 240: Displaying The Network Quality Icons
The display of Network Quality icon (showing or hiding the icon) and the position of the icon in the video layout cell can be customized by manually adding the following System Flags and modifying their values as required. Polycom®, Inc.
Page 241 Change the location of the display of Network Quality icon displayed in the cells of the conference Video Layout. Default: TOP_RIGHT Range: • BOTTOM_LEFT • BOTTOM_RIGHT • TOP_LEFT • TOP_RIGHT For more information see the Manually Adding and Deleting System Flags. Polycom®, Inc.
Page 242: Recording Indications
The icon group is displayed for AVC endpoints only. The following figure shows that 97 audio participants are connected to the current conference. The following conferencing modes are supported: ● AVC-CP (Continuous Presence) ● CP and SVC (Mixed Mode). Polycom®, Inc.
Page 243: Layout Indications Icon Display Positions
● At video resolutions lower than 4CIF Layout Indications Icon Display Positions Following are examples of the Indication Icons display positions (97 audio participants are connected to the conference). Top-center (default) with all indication icons enabled Top-left, with all indication icons enabled Polycom®, Inc.
Page 244 As a result, the endpoint capable of higher resolution will not receive the Indication Icons. For further details on how to determine the layout indications position, see New AVC CP Profile - Layout Indications Parameters. Polycom®, Inc.
Page 245: Enabling Lecture Mode
Selecting a lecturer for the ongoing conference, enables the Lecture Mode. You can select the lecturer: ● during the definition of the ongoing conference ● after the conference has started and the participants have connected to the conference. Polycom®, Inc.
Page 246 1 Make sure that the participant you want to designate as the lecturer has connected to the conference. 2 In the Conference Properties - Video Settings dialog box, in the Lecturer field, select the lecturer from the list of the connected participants. Polycom®, Inc.
Page 247: Enabling The Automatic Switching
Enabling the Automatic Switching Automatic switching between participants viewed on the lecturer’s screen is enabled in the conference Profile, or during the ongoing conference, in the Conference Properties. Polycom®, Inc.
Page 248: Lecture Mode Monitoring
When one of the participants is talking, the automatic switching is suspended, showing the current speaker, and it is resumed when the lecturer resumes talking. If the lecturer is disconnected during an Ongoing Conference, the conference resumes standard conferencing. Polycom®, Inc.
Page 249 None to disable the Lecture Mode or select a participant to become the lecturer to enable it.  Designate a new lecturer.  Enable or disable the Lecturer View Switching between participants displayed on the lecturer monitor by selecting or clearing the Lecturer View Switching check box. Polycom®, Inc.
Page 250: Restricting Content Broadcast To Lecturer
● The Collaboration Server User can abort the H.239 Session of the lecturer. ● Content Broadcasting is not implemented in conferences that do not include a designated lecturer and the lecturer is automatically selected by the system (for example, in Presentation Mode). Polycom®, Inc.
Page 251: Guidelines For Muting All The Participants Except The Lecturer
Mute All Except Me option. The participant is muted and the lecturer, if designated, is unmuted. ● In cascaded conferences, all participants (including the link participants) except the lecturer are muted. Only the lecturer is not muted. Polycom®, Inc.
Page 252: Enabling The Mute Participants Except Lecturer Option
Profile Properties - Audio Settings tab. When the Mute Participants Except Lecturer option is enabled and a conference has started, the Mute by MCU icon is displayed in the Audio column in the Participants pane of each participant that is muted. Polycom®, Inc.
Page 253: Audio Algorithm Support
Audio Algorithm Support The Collaboration Server supports the following audio algorithms in AVC conferences: G.711, G.722, G.722.1, G.722.1C, G.729A, G.719, G. 728, G.723.1 Polycom Siren 7 (in mono), Siren14, Siren 22 (in mono or stereo) and SirenLPR. Polycom’s proprietary Siren 22 and industry standard G.719 audio algorithms are is supported for participants connecting with Polycom endpoints.
Page 254 Siren22_32k G.719_32k G.7221C_32k Siren14_32k SirenLPR SirenLPR SirenLPR Stereo The Siren 22Stereo, G.719Stereo and SirenLPR audio algorithms are supported at the following bit rates. Siren22Stereo, G.719Stereo and SirenLPR vs Bitrate Audio Algorithm Minimum Bitrate (kbps) Siren22Stereo_128k SirenLPRStereo_128k 1024 G.719Stereo_128k Polycom®, Inc.
Page 255 Supported Audio Algorithm vs Bitrate Audio Algorithm Minimum Bitrate (kbps) G.722.1C 48K G.722.1C 32K G.722.1C 24K Siren14 48K Siren14 32K Siren14 24K G.722.1 32K G.722.1 24K G.722.1 16K G.722 48K G.722 56K G.722 64K G.711 56K G.711 64K G.728 16K Polycom®, Inc.
Page 256: Monitoring Participant Audio Properties
To view the participant’s properties during a conference: 1 In the Participants list, right click the desired participant and select Participant Properties. 2 Click the Channel Status - Advanced tab. The Participant Properties - Channel Status - Advanced dialog box is displayed. Polycom®, Inc.
Page 257 Additional Conferencing Information 3 In the Channel Info field, select Audio In or Audio Out to display the audio parameters. 4 Click the OK button. Polycom®, Inc.
Page 258: Guidelines For Automatically Muting Noisy Endpoints
In new Profiles that are created after the upgrade, the Auto mute noisy endpoints option is automatically enabled. ● If your conferencing environment includes the Polycom DMA, the conferences that are started from the DMA will not include the Auto mute noisy endpoints parameter as it is not part of the DMA Profiles.
Page 259: Enabling Or Disabling The Automatic Muting Of Noisy Endpoints
Conference Profile - Audio Settings dialog box. If the ENABLE_SELECTIVE_MIXING flag is set to NO, the automatic muting of noisy endpoints is disabled at the conference level and cannot be enabled in the Conference Profile - Audio Settings dialog box. Polycom®, Inc.
Page 260: Enabling Or Disabling Automatic Muting Of Noisy Endpoints - Mcu Level
- Audio Settings dialog box) is disabled. To modify the system flag setting: ● To modify NABLE_SELECTIVE_MIXING flag setting to NO, manually add it to system.cfg file and set its value to NO. For more details, see the Modifying System Flags. Polycom®, Inc.
Page 261: Permanent Conference
● Entry Queues, Conference Reservations and SIP Factories cannot be defined as Permanent Conferences. ● Additional participants can connect to the conference, or be added by the operator, if sufficient resources are available. ● The maximum size of the Call Detail Record (CDR) for a Permanent Conference is 1MB. Polycom®, Inc.
Page 262: Enabling A Permanent Conference
Additional Conferencing Information Enabling a Permanent Conference The Permanent Conference option is selected in the New Conference, New Meeting Room or New Conference Templates dialog boxes. Polycom®, Inc.
Page 263: Closed Captions Guidelines
● Remotely, via a dial-up connection to the system’s serial RS-232 port. ● In the room using equipment connected directly to the serial port. ● In the room or remotely, using the Polycom HDX web interface. Closed Captions Guidelines ● The captions display properties are configured on the endpoint sending the captions.
Page 264: Enabling Closed Captions
The new flag is added to the flags list. 6 Click OK to close the System Flags dialog box. For flag changes (including deletion) to take effect, reset the MCU. For more information, see Resetting the Collaboration Server. Polycom®, Inc.
Page 265: Defining Cascading Conferences
Each of the two conferences will inherit the video layout of the other conference in one of their windows. In order to avoid cluttering in the cascaded window, it is advised to select appropriate video layouts in each conference before cascading them. Polycom®, Inc.
Page 266: Guidelines For Setting The Video Layout In Cascading Conferences
● When the Mute Participants Except Lecturer option is enabled in the Conference Profile, all participants (including the link participants) except the lecturer are muted. Only the lecturer is not muted. ● Gathering is not supported in Cascading Conferences. Polycom®, Inc.
Page 267: Flags Controlling Cascading Layouts
The option to play a tone when the cascading link is established is enabled by setting the System Flag CASCADE_LINK_PLAY_TONE_ON_CONNECTION to YES. Default value: NO. The tone volume is controlled by the same flag as the IVR messages and tones: IVR_MESSAGE_VOLUME. Polycom®, Inc.
Page 268: Possible Cascading Topologies
Collaboration Server and one MGC. ● Multiple Cascade Links enabling Cascading between RMXs hosting conferences that include Immersive Telepresence Rooms (ITP) such as Polycom’s OTX and RPX Room Systems can be defined. For more information see Creating Multiple Cascade Links Between Telepresence Conferences.
Page 269: Basic Cascading Using Ip Cascaded Link
B. Once the DTMF codes are entered and forwarded to the Entry Queue on MCU B, the IVR session is completed, the participant moved to the destination conference and the connection between the two conferences is established. Polycom®, Inc.
Page 270: Automatic Identification Of The Cascading Link
In this topology, an IP participant calls another IP participant over an ISDN link between two gateways. ● Gateway to MCU Gateway to MCU/ MCU to Gateway Topology In this topology, an IP participant calls a conference running on an MCU via a gateway and over an ISDN link. Polycom®, Inc.
Page 271: Gateway To Gateway Calls Via Isdn Cascading Link
[GW Profile ID] - The ID of the Gateway Profile defined on Gateway A to be used for routing the call to the Gateway B. [GW Profile ISDN/PSTN number] - The dial-in number assigned to the Gateway Profile defined on Gateway B, including the required country and area codes. Polycom®, Inc.
Page 272: Gateway To Mcu Calls Via Isdn Cascading Link
[GW Profile ID on GW A] - The ID of the Gateway Profile on GW A to be used for routing the call to the Meeting Room/conference running on MCU B. [Conference/Meeting Room/Entry Queue ISDN/PSTN number] - The dial-in number assigned to the Entry Queue/Meeting Room/Conference defined on MCU B, including the required country and area codes. Polycom®, Inc.
Page 273: Mcu To Mcu Calls Via Isdn Cascading Link
To enable Gateway-to-Gateway, Gateway-to-MCU and MCU-to-MCU calls over ISDN Cascading links, the following configurations are required: ● Modifying the IP Network Service to include the MCU Prefix in the Gatekeeper (in the Gatekeepers dialog box). For more details, see Modifying the Default IP Network Service. Polycom®, Inc.
Page 274 ● Defining the dial-in ISDN participant in MCU B and Dial-out ISDN participant in MCU A (for MCU-to-MCU cascading conferences). A dial out ISDN participant is defined (added) to conference A. The participant’s dial out number is the dial-in number of the Entry Queue or conference running on MCU B (for example 54145106). Polycom®, Inc.
Page 275 The following table lists the recommended Meeting Room/Conference Profile parameters setting when routing ISDN cascaded calls. Recommended Conference Profile Options Setting Line Rate Motion Sharpness Encryption               Polycom®, Inc.
Page 276 Server v. 7.1 or later Server Gateway Server MCU RealPresence RealPresence User calls via a Gateway to a Remote RealPresence Collaboration Collaboration Collaboration User behind Gateway (user to user) Server v. 7.1 or later Server Gateway Server Gateway Polycom®, Inc.
Page 277 Server v. 7.1 Server MCU Latest Radvision version Radvision RealPresence User calls via a Radvision Gateway to a RealPresence Collaboration Gateway Collaboration Remote User behind RealPresence Server v. 7.1 Collaboration Server Gateway (user to Server Gateway Latest Radvision version user) Polycom®, Inc.
Page 278 GWP20 patch must be installed in the RadVision gateway: On the Radvision gateway, open the GWP20 User Interface. Select Settings > Advanced Commands. In the Command box, enter H239OlcPatch. In the Parameters box, enter Enable and then click Send. Polycom®, Inc.
Page 279: Suppression Of Dtmf Forwarding
 RealPresence Collaboration Server systems can be used on level 2  MGC with version 9.0.4 can be used on level 2 if RealPresence Collaboration Server version 7.0.2 and higher is deployed in level 1 ● If an MGC is deployed on level 1: Polycom®, Inc.
Page 280 Level 2 RealPresence Collaboration Server Level 1 RealPresence CP - CIF 768Kb/s, 2Mb/s Collaboration Server Level 2 RealPresence Collaboration Server Level 1 CP - CIF 263 768Kb/s, 2Mb/s HDX, VSX Level 2 RealPresence CP - CIF 264 Collaboration Server Polycom®, Inc.
Page 281: Creating A Cascade Enabled Dial-Out/Dial-In Participant Link
(second) MCU, the participant properties can be saved in the Address Book of the MCU for future repeated use of the cascaded link. To define the dial-out cascade participant link: 1 In the Conferences pane, select the conference. Polycom®, Inc.
Page 282 Dialing Direction Select Dial-out. Type Select H.323. IP Address Enter the IP address of the Signaling Host of the MCU running the other (second) conference, where the cascade enabled Entry Queue is defined. Polycom®, Inc.
Page 283 If the conference has a password and you do not want to include the password in the dial string, set the ENABLE_CASCADED_LINK_TO_JOIN_WITHOUT_PASSWORD flag to YES. For more information see Modifying System Flags. Alias Type Select E.164 (digits 0-9, *, #). 4 Click the Advanced tab. Polycom®, Inc.
Page 284 New Participant – Dial-in Cascade Link Field Description Display Name Enter the participant’s name. This field may not be left blank. Duplicate participant names, comma, and semi-colon characters may not be used in this field. Dialing Direction Select Dial-in. Type Select H.323. Polycom®, Inc.
Page 285 4 In the Cascaded Link field, select:  Slave, if the participant is defined in a conference running on a Slave MCU.  Master, if the participant is defined in a conference running on the Master MCU. 5 Click the OK button. Polycom®, Inc.
Page 286: Cascading Via Entry Queue
This dial-out participant functions as the link between the two conferences. ● (Optional) Enabling the cascaded linked participant to connect to the linked conference (Conference A) without entering the conference password. This can be done by modifying the default settings of the relevant system flag. Polycom®, Inc.
Page 287: Creating The Cascade-Enabled Entry Queue
Master MCU (MCU at the center of the topology) is dialing. If you are defining an HD cascaded Entry Queue, it is recommended to select the same Profile that is selected for both conferences. Polycom®, Inc.
Page 288: Creating The Dial-Out Cascaded Link
4 In the Dialing Direction field, select Dial-out. 5 In the Type list field, verify that H.323 is selected. 6 There are two methods to define the dialing string: a Using the MCU’s IP Address and the Alias string - see Method Polycom®, Inc.
Page 289 Master MCU (in the center of the topology).  Master, if the participant is defined in a conference running on the Master MCU (in the center of the topology) dialing from the Master MCU to the Slave MCU. Polycom®, Inc.
Page 290: Enabling Cascaded Conferences Without Password
When conferences are cascaded, the Participant List pane of each of the two conferences will display a linked icon ( ); a dial-in linked icon in the destination conference (Conference B) and a dial-out linked icon in the linked conference (Conference A). Polycom®, Inc.
Page 291 In the MGC Manager application, define a new participant as follows: 1 In the Participant Properties dialog box, enter a Participant Name, select Dial-out and H.323. 2 Define the dialing string as described in step in the procedure for defining the dial-out cascaded link. Polycom®, Inc.
Page 292: Cascading Conferences - H.239-Enabled Mih Topology
● Utilizing the connection abilities of different MCUs, for example, different communication protocols, such as, serial connections, ISDN, etc. ● Significant call cost savings to be realized by having participants call local MCUs which in turn call remote MCUs, long distance. Polycom®, Inc.
Page 293: Mih Cascading Levels
 MGC version 9.0.4 can be used on level 2 and level 3,  DST MCS 4000 and other MCUs can be deployed on levels 3 and 4. ● If an MGC is deployed on level 1:  MGC or RMX can be used on level 2. Polycom®, Inc.
Page 294: Mih Cascading Guidelines In Cp Licensing
● When the DST MCS 4000 is on level 3 and acting as slave to level 2, the RMX on level 2 must dial out to it in order for the DST MCS 4000 to be identified as slave. The link between the two MCU (dial out participant) is defined as a standard participant and not as a cascading link. Polycom®, Inc.
Page 295  MGC does not support H.264 High Profile, therefore when MGC is part of the Cascading topology, do not select High Profile on the RMX system.  DTMF codes should be defined with the same numeric codes in the IVR services assigned to the cascading conferences. Polycom®, Inc.
Page 296 Level 2 CP/VSW -HD 1.5Mb/s, 1Mb/s, 2Mb/s Level 3 MCS 4000 Level 2 CP - CIF 768kb/s, 2Mb/s Level 3 MCS 4000 * When MGC is on Level 3, Content cannot be shared between Level 2 and Level 3. Polycom®, Inc.
Page 297: Mgc To Realpresence Collaboration Server Cascading
MCU and the name of the master The alias that will be used to identify the conference running on the RealPresence dial-in participant can be the name of the Collaboration Server. calling slave conference. Set the Cascading option as Master. Polycom®, Inc.
Page 298 MGC. RealPresence Collaboration Server. Define the dial-out participant (Cascaded Link) to the conference running on the RealPresence Collaboration Server. Polycom®, Inc.
Page 299 In such a case, you must also change the MGC flag ENABLE_H239_ANNEX_T setting to NO.  FORCE_1X1_LAYOUT_ON_CASCADED_LINK_CONNECTION=YES (default). Set this flag to NO If the MGC is functioning as a Gateway and participant layouts on the other network are not to be forced to 1X1. Polycom®, Inc.
Page 300 Collaboration Server to the MGC. To define the Cascading Entry Queue in the MGC: 1 In the MGC Manager, expand the MCU tree. 2 Right-click the Meeting Rooms, Entry Queues and SIP Factories icon and click New Entry Queue. Polycom®, Inc.
Page 301 2 In the Connection Type field, select Dial-out. 3 In the Interface Type list field, select H.323. 4 There are two methods to define the dialing string to the other conference: a Using the MCU’s IP Address and the Alias string - Method A Polycom®, Inc.
Page 302 <MCU Prefix EQ ID>##<Conference ID>##<Password> (Password is optional) For Example: 9251002##12001##1234 MCU Prefix as Password (optional) registered in Cascade-enabled Conference ID EQ ID gatekeeper 5 Click the Advanced tab and in the Node Type field, select Terminal. Polycom®, Inc.
Page 303 Defining the Cascade Enabled Entry Queue on the RealPresence Collaboration Server If the dialing is done from the conference running on the MGC that is the Master MCU, a Cascade-enabled Entry Queue must be defined on the RealPresence Collaboration Server setting it as Slave. Polycom®, Inc.
Page 304 Defining the Dial-out Participant on the RealPresence Collaboration Server If the dialing is done from a conference running on the RealPresence Collaboration Server to the conference running on the MGC, the dial-out participant is defined in the conference running on the RealPresence Polycom®, Inc.
Page 305 4 In the Dialing Direction field, select Dial-out. 5 In the Type list field, verify that H.323 is selected. 6 There are two methods to define the dialing string: a Using the MCU’s IP Address and the Alias string - Method A Polycom®, Inc.
Page 306 In the Alias Name field, enter the MGC Prefix as registered in the gatekeeper, EQ ID, Destination Conference ID, and Password, as follows: <MGC Prefix EQ ID>##<Conference ID>##<Password> (Password is optional) 7 Click the Advanced tab and in the Cascade field, select the Slave option. Polycom®, Inc.
Page 307 Defining Cascading Conferences 8 Click OK. The cascade-enabled dial-out link is created and the system automatically dials out to connect the participant to the local conference, as well as the destination conference on the MGC. Polycom®, Inc.
Page 308: Meeting Rooms
A Meeting Room can be designated as a Permanent Conference. For more information see Audio Algorithm Support. The maximum of number of Meeting Rooms that can be defined is: ● RealPresence Collaboration Server (RMX) 1500/1800/2000 — 1000 ● RealPresence Collaboration Server (RMX) 4000 — 2000 Polycom®, Inc.
Page 309: Meeting Rooms List
A System Reset in not required for the flag setting to take effect. For more information see, Modifying System Flags Meeting Rooms List Meeting Rooms are listed in the Meeting Room list pane. Polycom®, Inc.
Page 310 SIP Servers. Displays the Meeting Room ID. This number must be communicated to H.323 conference participants to enable them to dial in. Duration Displays the duration of the Meeting Room in hours using the format HH:MM (default 01:00). Polycom®, Inc.
Page 311 IVR, when the MCU collects the Conference-ID in the local Entry Queue or the Password (chairperson or participant) while routed to the conference. The flag must be manually added to the System Configuration and its value modified as follows: Polycom®, Inc.
Page 312: Meeting Room Toolbar & Right-Click Menu
Meeting Room. Dial out to AVC participants assigned to a Meeting Room will only start when the dial in participant who has activated it has completed the connection process and the Meeting Room has become an ongoing conference. Polycom®, Inc.
Page 313: Creating A New Meeting Room
Collaboration Server Lync users to connect with a conference in progress on the A/V MCU and be an active participant in the conference. For more information, see Connecting a Collaboration Server Meeting Room to a Microsoft AV-MCU Conference. Polycom®, Inc.
Page 314: Sip Factories
Entry Queue. Up to two dial-in numbers can be assigned to each Entry Queue. The dial-in numbers must be allocated from the dial-in number range defined in the ISDN/PSTN Network Service. You can allocate the two dial-in numbers from the same ISDN/PSTN Network Service or from two different Polycom®, Inc.
Page 315: Defining A New Entry Queue
• Video Switching Conferencing Mode The Entry Queue can also be used as part of the Gateway to Polycom® RealPresence DMA solution for connecting Audio only PSTN, ISDN, SIP and H.323 endpoints to RealPresence DMA™ system. For more information, see Dialing to Polycom®...
Page 316 To define a new Entry Queue: 1 In the RMX Management pane, In the Rarely Used menu, click Entry Queues. 2 In the Entry Queues list pane, click the New Entry Queue button. The New Entry Queue dialog box opens. Polycom®, Inc.
Page 317 Enter a unique number identifying this conferencing entity for dial in. Default string length is 4 digits. If you do not manually assign the ID, the MCU assigns one after the completion of the definition. The ID String Length is defined by the flag NUMERIC_CONF_ID_LEN in the System Configuration. Polycom®, Inc.
Page 318 ISDN/PSTN Network Service. ISDN/PSTN Network The default Network Service is automatically selected. To select a different Service ISDN/PSTN Network Service in the service list, select the name of the Network Service. Polycom®, Inc.
Page 319: Listing Entry Queues
The Entry Queue Properties dialog box is displayed. All the fields may be modified except Routing Name. Transit Entry Queue A Transit Entry Queue is an Entry Queue to which calls with dial strings containing incomplete or incorrect conference routing information are transferred. Polycom®, Inc.
Page 320: Setting A Transit Entry Queue
To cancel the Transit Entry Queue setting: 1 In the RMX Management pane, Rarely Used list, click Entry Queues. 2 In the Entry Queues list, right-click the Transit Entry Queue entry, and then click Cancel Transit Entry Queue. Polycom®, Inc.
Page 321: Ivr Provider Entry Queue (Shared Number Dialing)
IVR services. Call Flow The SIP participant dials the DMA Virtual Entry Queue number, for example 1000@dma.polycom.com. The DMA forwards the SIP call to the Collaboration Server, to a special Entry Queue that is configured as IVR Only Service Provider.
Page 322: Entry Queue
Entry Queues, Ad Hoc Conferences and SIP Factories Entry Queue » In the New Entry Queue dialog box, Entry Queue Mode list, select IVR Only Service Provider. New Entry Queue - RealPresence Collaboration Server (RMX) 1500/2000/4000 New Entry Queue - RealPresence Collaboration Server 1800 Polycom®, Inc.
Page 323: Using External Ivr Services Via The Mccf-Ivr Package
Polycom RealPresence Virtualization Manager (DMA) as the application server. When the application server is deployed in the enterprise environment and the Polycom RealPresence Collaboration Server (MCU) is deployed as a media server, the external IVR service can be used to play audio messages, display slides, and collect DTMF input from the participant.
Page 324 Call Flow for TIP Endpoints from a Polycom ITP System The following describes how a TIP call from Cisco TPS endpoints or TIP calls from a Polycom ITP system working as a TIP call is placed into the IVR-controlled Entry Queue and is then connected to a conference: 1 A TIP call is routed through the application server to the IVR-controlled Entry Queue.
Page 325: Configuring The Entry Queue To Use External Ivr Services
To change this flag value from YES to No, you must first add it to the System Configuration. For more details, Manually Adding and Deleting System Flags. Configuring the Entry Queue to Use External IVR Services The Entry Queue can be configured to place a call in the external IVR-controlled Entry Queue. Polycom®, Inc.
Page 326 The SIP Factory URI must be registered with the SIP server to enable routing of calls to the SIP Factory. To ensure that the SIP factory is registered, the option to register Factories must be selected in the Default IP Network Service. The maximum of number of SIP Factories that can be defined is 40. Polycom®, Inc.
Page 327: Creating Sip Factories
If an all ASCII text is entered in Display Name, it is used also as the Routing Name. • If any combination of Unicode and ASCII text (or full Unicode text) is entered in Display Name, the ID (such as Conference ID) is used as the Routing Name. Polycom®, Inc.
Page 328: Guidelines For Registering Entry Queues And Sip Factories With Sip Servers
Buddy List. Guidelines for registering Entry Queues and SIP Factories with SIP Servers ● The Entry Queue or SIP Factory must be added to the Active Directory as a User. Polycom®, Inc.
Page 329: Monitoring Registration Status
An external database application can be used for authentication with Ad Hoc conferences. The authentication can be done at the Entry Queue level and at the conference level. At the Entry Queue level, Polycom®, Inc.
Page 330 Gateway to Polycom® Distributed Media Application™ (DMA™) 7000 enables audio only PSTN, ISDN (video endpoints using only their audio channels), SIP and H.323 calls to connect to the Polycom DMA 7000 via gateway sessions running on the Collaboration Server. Each Collaboration Server conference acting as a gateway session includes one connection to the endpoint and another connection to the DMA.
Page 331: Address Book
For example, new participants cannot be added to the external database from the Collaboration Server Web Client. To enable the Collaboration Server to run with an external database such as RealPresence Resource Manager or Polycom CMA, the appropriate system configuration flags must be set.
Page 332: Viewing The Address Book
» Double-click the group name or click the Expand button. The address book entities and sub-groups of the group is displayed in the right group list pane. You can drill down the sub-group to view address book entities in the sub-group. Polycom®, Inc.
Page 333: Participants List Pane Information
The Address Book can be hidden it by clicking the anchor pin ( ) button in the pane header. The Address Book pane closes and a tab is displayed at the right edge of the screen. » Click the tab to re-open the Address Book. Polycom®, Inc.
Page 334: Adding Individual Participants From The Address Book To Conferences
1 In the Address Book Navigation pane, select the group you want to add to the conference. 2 Click and hold the left mouse button and drag the selection to the Participants pane of the conference. The participants in the group level and all sub-levels are added to the conference. Polycom®, Inc.
Page 335: Participant Groups
Pastes as a new participant into the selected group. This paste action adds “Copy” at the end of the participant name. This action is only available after a Copy action was activated for a single participant. Rename Group Renames the group name. Polycom®, Inc.
Page 336: Managing The Address Book
Collaboration Server 1800). When adding dial-out participants to the ongoing conference, the system automatically dials out to the participants using the Network Service (ISDN/PSTN or IP) defined for the connection in the participant properties. Polycom®, Inc.
Page 337: Adding A New Participant To The Address Book Directly
) or right-click the group to where you want to add the participant and select the New Participant option.  Alternatively, click anywhere in the List pane and select the New Participant option. The New Participant - General dialog box opens. Polycom®, Inc.
Page 338 For Collaboration Servers registered to a gatekeeper, the Collaboration Server can be configured to dial and receive calls to and from H.323 endpoints using the IP address in the event that the Gatekeeper is not functioning. Note: This field is hidden when the ISDN/PSTN protocol is selected. Polycom®, Inc.
Page 339: Field Description
• SIP URI - Uses the format of an E-mail address, typically containing a user name and a host name: sip:[user]@[host]. For example, sip:dan@polycom.com. Note: If the SIP Address field contains an IPv6 address, it must be surrounded by square brackets, for example, [::1].
Page 340 DTMF code to the destination device/conference, simulating the standard IVR procedure. 4 Usually, additional definitions are not required and you can use the system defaults for the remaining parameters. In such a case, click OK. To modify the default settings for advanced parameters, click the Advanced tab. Polycom®, Inc.
Page 341 3 dB (decibel). The volume scale is from 1 to 10, where 1 is the weakest and 10 is the strongest. The default connection value is 5. Polycom®, Inc.
Page 342 Information tab and type the necessary details in the Info 1-4 fields. Text in the info fields can be added in Unicode format (length: 31 characters). 7 Click OK. The new participant is added to the selected group in the address book. Polycom®, Inc.
Page 343: Substituting E.164 Number In Dial String
Add Participant to Address Book button ( ), or right-click and select Add Participant to Address Book. The participant is added to the Address Book. Alternatively, you could: a Double-click the participant’s icon, or right-click the participant icon and select Participant Properties. Polycom®, Inc.
Page 344: Modifying Participants In The Address Book
Modifying Participants in the Address Book When required, you can modify the participant’s properties. To modify participant properties in the Address Book: 1 In the Address Book - Navigation pane, select the group to where the participant to modify is listed. Polycom®, Inc.
Page 345: Deleting Participants From The Address Book
When the participant belongs to multiple groups, a message is displayed requesting whether to delete the participant from the Address Book or from the current selected group. Select:  Current group to delete the participant from the selected group Polycom®, Inc.
Page 346: Copying Or Moving A Participant
4 In the Address Book - Navigation pane, navigate and select the group in which you want to paste the participant. 5 Right-click the selected group, and click one of the following Paste functions from the drop-down menu: Polycom®, Inc.
Page 347: Searching The Address Book
The field clears and a cursor appears indicating that the field is active. 3 Type all or part of the participant’s name or group name and click the search button. The closest matching participant entries are displayed and the Active Filter indicator turns on. Polycom®, Inc.
Page 348: Filtering The Address Book
2 In the Address Book - List pane, in the column that you want to use for filtering, click the filter ( ) button. A drop-down menu is displayed containing all the matching patterns that can be applied to the selected field. Polycom®, Inc.
Page 349: Filtering Address Book Data Using A Custom Pattern
To filter the data in an address book group: 1 In the Address Book - Navigation pane, select the group to filter. 2 In the Address Book - List pane, in the column that you want to use for filtering, click the filter ( ) button. Polycom®, Inc.
Page 350 4 In the Condition - Column text matches field, enter the filtering pattern. For example, to list only endpoints that include the numerals 41 in their name, enter 41. 5 To add filtering patterns to further filter the list or fine tune your search, click Add Condition. Polycom®, Inc.
Page 351: Clearing The Filter
To clear the filter and display all entries: 1 In the filtered Address Book column heading, click the Active Filter indicator. The pattern matching options menu is displayed. 2 Click (All). The filter is deactivated and all the group/level entries are displayed. Polycom®, Inc.
Page 352: Obtaining The Display Name From The Address Book
1 On the Collaboration Server main menu bar, select Setup > Customize Display Settings > Ongoing Conferences. The Ongoing Conferences dialog box is displayed. 2 Select the Obtain display name from address book check box to enable the feature or clear the check box to disable the feature. 3 Click OK. Polycom®, Inc.
Page 353: Importing And Exporting Address Books
Address Book Importing and Exporting Address Books Address Books are proprietary Polycom data files that can only be distributed among Collaboration Server units. The Address Books are exported in XML format, which are editable offline. If no name is assigned to the exported Address Book, the default file name is: EMA.DataObjects.OfflineTemplates.AddressbookContent_.xml...
Page 354: Collaboration Server 1500/2000/4000 Only
Integrating the Global Address Book (GAB) with the Collaboration Server The RealPresence Resource Manager or Polycom CMA application includes a Global Address Book (GAB) with all registered endpoints. This address book can be used by the RealPresence Collaboration Server users to add participants to conferences.
Page 355: Integrate With The Global Address Book Of Resource Manager (Cma)
RealPresence Resource Manager or Polycom CMA Operations Guide. 2 In the RealPresence Resource Manager or Polycom CMA application, add a user or use an existing user for Collaboration Server login as directed in the RealPresence Resource Manager or Polycom CMA Operations Guide.
Page 356 Default: /PlcmWebServices EXTERNAL_CONTENT_ Enter the IP address of the RealPresence Resource Manager or Polycom CMA server. For example: 172.22.185.89. This flag is also the trigger for replacing the internal Collaboration Server address book with the RealPresence Resource Manager or Polycom CMA Global Address Book (GAB).
Page 357: Scheduling Reservations
RealPresence Resource Manager, ReadiManager®, SE200, Polycom CMA™ and others via the API. If an external scheduling application is used, the flag INTERNAL_SCHEDULER must be manually added to the System Configuration and its value must be set to NO.
Page 358 ● All existing reservations are erased by the Standard Restore option of the Administration > Tools > Restore Factory Defaults procedure. ● Reservations can also be scheduled from Conference Templates. For more information see Scheduling a Reservation From a Conference Template. Polycom®, Inc.
Page 359: Using The Reservation Calendar
Click to show the next day or week, depending on whether Show Day or Show Week is the selected. Next Click to show the current date in the Reservation Calendar in either Show Day or Show Week view. Today Polycom®, Inc.
Page 360: Reservations Views
In all views the Main Window List Pane header displays the total number of reservations in the system. Week View By default the Reservation Calendar is displayed in Week view with the current date highlighted in orange. Day View A single day is displayed. Polycom®, Inc.
Page 361: Today View
All Reservations are listed by: • Display Name • End Time • • Status • Internal ID • Conference Password • Start Time • Profile The Reservations can be sorted, searched and browsed by any of the listed fields. Polycom®, Inc.
Page 362: Changing The Calendar View
To change between Week and Day views: 1 In Week View: In the Reservation Calendar toolbar, click Show Day ( ) to change to Day View. In Day View: In the Reservation Calendar toolbar, click Show Week ( ) to change to Week View. Polycom®, Inc.
Page 363 2 To sort the data by any field (column heading), click on the column heading. symbol is displayed in the column heading indicating that the list is sorted by this field, as well as the sort order. 3 To toggle the column’s sort order, click on the column heading. Polycom®, Inc.
Page 364: Creating A New Reservation
» Right-click and select New Reservation to create a reservation of ½ hour default duration. Method III – To interactively define the duration: 1 In the calendar, click & drag to expand the time slot to select the required Date, Start Time and Duration for the reservation. Polycom®, Inc.
Page 365 The duration of reservations created by any of the above methods can be modified in the Scheduler tab of the New Reservation dialog box. To create a new reservation: 1 Open the Reservation Calendar. 2 Select a starting time slot. Polycom®, Inc.
Page 366 Reservation or Meeting Room was created and the time that it is activated (and becomes an ongoing conference) will be applied to the conference. If the user wants to save the current parameters, a different Profile with these parameters must be assigned, or a different Profile with the new parameters must be created. Polycom®, Inc.
Page 367 End Time settings are initially calculated as Start Time + Duration. End Time settings are recalculated if Start Time settings are changed. • Changes to End Time settings do not affect Start Time settings. However, the Duration of the Reservation is recalculated. Polycom®, Inc.
Page 368 End By Date: mm/dd/yyyy - Specifies a date for the last occurrence of the recurring series of Reservations. The End By Date value can be adjusted by typing in the date field or by clicking the arrow button and using the calendar utility. Default: Current date. Polycom®, Inc.
Page 369 Information entered in the Information tab is written to the Call Detail Record (CDR) when the reservation is activated. Changes made to this information before it becomes an ongoing conference will be saved to the CDR. For more information see the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide, Information Tab. Polycom®, Inc.
Page 370: Managing Reservations
Calendar. Clicking on a Reservation selects the Reservation. A dark blue border is displayed around the edges of the Reservation indicating that it has been selected. The Start Time of the Reservation is represented by the top edge of the square while the End Time is represented by the bottom edge. Polycom®, Inc.
Page 371 2 Double-click, or right-click and select Reservation Properties, to select the reservation to be viewed or modified. The Reservation Properties – General dialog box opens. 3 Select the tab(s) of the properties you want to view or modify. 4 Optional. Modify the Reservation Properties. Polycom®, Inc.
Page 372: Adjusting The Start Times Of All Reservations
Daylight Saving Time (DST) or a physical move:. Adjustment of Reservation Time should only be performed after adjustment of Collaboration Server Time is completed as a separate procedure. 1 On the Collaboration Server menu, click Setup > RMX Time. The RMX Time dialog box opens. Polycom®, Inc.
Page 373 5 Click the Adjust button to apply the change to all the reoccurring reservations currently scheduled on the Collaboration Server. When adjusting the start time of 1000 - 2000 reservations, an Internal communication error message may appear. Ignore this message as the process completes successfully. Polycom®, Inc.
Page 374: Deleting Reservations
Quick Search is available only in List View. It enables you to search for Reservations by Display Name. To search for reservations: 1 In the Reservation Calendar toolbar, click in the Quick Search field. The field clears and a cursor is displayed indicating that the field is active. Polycom®, Inc.
Page 375 Right -click the Reservation’s entry in the list and select a menu option to view, modify or delete the Reservation. To clear the search and display all reservations: 1 Clear the Quick Search field. 2 Click Search. All Reservations are displayed. Polycom®, Inc.
Page 376: Operator Conferences
● The operator can move participants between ongoing Continuous Presence conferences. Operator Conference Guidelines ● An Operator conference can only run in Continuous Presence mode. ● Operator conference is defined in the Conference Profile. When enabled in Conference Profile, High Definition Video Switching option is disabled. Polycom®, Inc.
Page 377: Defining The Components Enabling Operator Assistance
1 In the RMX Management pane, expand the Rarely Used list. 2 Click the IVR Services ( ) entry. 3 On the IVR Services toolbar, click the New Conference IVR Service button. The New Conference IVR Service - Global dialog box opens. Polycom®, Inc.
Page 378 The New Conference IVR Service - Roll Call dialog box opens. 16 Enable the Roll Call feature and assign the appropriate audio file to each message type. For more information, see Conference IVR Service Properties - Roll Call Messages. Polycom®, Inc.
Page 379 Operator conference for one-on-one conversation. By default, all participants can use this code.  00 for conference help - the conference chairperson (default) can request help for the conference. In such a case, the operator joins the conference. Polycom®, Inc.
Page 380: To Define An Entry Queue Ivr Service With Operator Assistance Options
Conference IVR Service - Welcome Message dialog box. 7 Click the Conference ID tab. The New Entry Queue IVR Service - Conference ID dialog box opens. 8 Select the required voice messages. For more information, see Entry Queue IVR Service Properties - Conference Polycom®, Inc.
Page 381: To Define A Conference Profile For An Operator Conference
2 In the Conference Profiles pane, click New Profile. The New Profile – General dialog box opens. 3 Define the Profile name and, if required, the Profile general parameters. For more details, see New AVC CP Profile - General Parameters. Polycom®, Inc.
Page 382 Operator Assistance & Participant Move 4 Click the Operator Conference check box. 5 Click the Advanced tab. The New Profile – Advanced dialog box opens. Polycom®, Inc.
Page 383: Starting An Ongoing Operator Conference
A new Profile is created and added to the Conference Profiles list. Starting an Ongoing Operator Conference To start a conference from the Conference pane: 1 In the Conferences pane, click New Conference ( ). The New Conference – General dialog box opens. Polycom®, Inc.
Page 384 Define the duration of the conference in hours using the format HH:MM (default 01:00). Notes: • The Operator conference is automatically extended up to a maximum of 168 hours. Therefore, the default duration can be used. • This field is displayed in all tabs. Polycom®, Inc.
Page 385 Maximum Number of Enter the maximum number of participants that can connect to an Operator Participants conference (you can have more than two), or leave the default selection (Automatic). Maximum number of participants that can connect to an Operator conference: Polycom®, Inc.
Page 386: Saving An Operator Conference To A Template
To save an ongoing Operator conference as a template: 1 In the Conferences list, select the Operator conference you want to save as a Template. 2 Click the Save Conference to Template button. Right-click and select Save Conference to Template. Polycom®, Inc.
Page 387: Starting An Operator Conference From A Template
You can only start an Operator conference from a template whose name is identical to your Login Name. For example, if your Login name is Polycom, you can only start an Operator conference from a template whose name is Polycom.
Page 388: Requesting Help
DTMF input device. The participant can request Individual Assistance (default DTMF code *0) or Conference Assistance (default DTMF code 00). Participants in Entry Queues who failed to enter the correct destination conference ID or the conference password will wait for operator assistance (provided that an Operator conference is active). Polycom®, Inc.
Page 389: Participant Alerts List
This list is used as reference only. Participants can be assisted and moved to the Operator conference or the destination conference only from the Participants list of the Entry Queues or ongoing conference where they are awaiting assistance. Polycom®, Inc.
Page 390: Audible Alarms
Auto Terminate When Chairperson Exits option is enabled and that participant is the only conference chairperson. ● When moving the Operator to any conference (following assistance request), the IVR messages and slide display are skipped. ● Participants cannot be moved from a Telepresence conference. Polycom®, Inc.
Page 391: Moving Participants Options
● Using drag and drop To move a participant from the ongoing conference using the right-click menu options: 1 In the Conferences list, click the conference where there are participants waiting for Operator’s Assistance to display the list of participants. Polycom®, Inc.
Page 392 1 Display the participants list of the Entry Queue or the source conference by clicking its entry in the Conferences list. 2 In the Participants list, drag the icon of the participant to the Conferences List pane, and drop it on the Operator Conference icon or another ongoing conference. Polycom®, Inc.
Page 393: Conference Templates
Room or Entry Queue already has the same name or ID. Therefore, it is recommended to modify the template ID, display name, routing name to be unique. ● A Reservation that has become an ongoing conference can be saved as Conference Template. ● SIP Factories and Entry Queues cannot be saved as Conference Templates. Polycom®, Inc.
Page 394: Using Conference Templates
For more information see Customizing the Main Screen in the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide. Clicking the anchor pin ( ) button hides the Conference Templates list as a closed tab. Polycom®, Inc.
Page 395: Creating A New Conference Template
● From scratch - defining the conference parameters and participants ● Saving an ongoing conference as Template Creating a new Conference Template from Scratch To create a new Conference Template: 1 In the Collaboration Server main screen, click the Conference Templates tab. Polycom®, Inc.
Page 396 Templates can be assigned dial-in numbers that are already assigned to other conferencing entities, but when the template is used to start an ongoing conference or schedule a reservation, it will not start if another ongoing conference, Meeting Room, or Entry Queue or Gateway Profile is using this number. Polycom®, Inc.
Page 397 Conference – Participant dialog box. For a full description of these fields see Participants Tab in the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide. 5 You can add participants to the template from the Address Book as desired. Polycom®, Inc.
Page 398 The New Template – Participant dialog box remains open in the background. For a full description of the General tab fields see Adding a New participant to the Address Book Directly. 7 Modify the fields of the General dialog box. Polycom®, Inc.
Page 399 Conference Templates 8 Click the Advanced tab. The New Participant – Advanced dialog box opens. 9 Modify the fields of the Advanced dialog box. Polycom®, Inc.
Page 400 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide. 11 Modify the Personal Layout and Video Forcing settings for the participant. 12 To add any optional information, click the Information tab. The New Participant – Information dialog box opens. Polycom®, Inc.
Page 401 13 Click the OK button. The participant you have defined is added to the Participants List. The New Participant dialog box closes and you are returned to the New Template – Participant dialog box (which has remained open since step 6). Polycom®, Inc.
Page 402 Any ongoing or AVC-based CP Operator Conference can be saved as a template. To save an ongoing or AVC-based CP Operator Conference as a template: 1 In the Conferences List, select the conference or Operator Conference to be saved as a Template. Polycom®, Inc.
Page 403: Starting An Ongoing Conference From A Template
An ongoing conference can be started from any Template saved in the Conference Templates list. In SVC-based templates, only defined dial-in participants may be part of the conference. To start an ongoing conference from a Template: 1 In the Conference Templates list, select the Template you want to start as an ongoing conference. Polycom®, Inc.
Page 404: Starting An Operator Conference From A Template (Avc Conferencing)
An ongoing Operator conference can be started from an Operator Template saved in the Conference Templates list. To start an ongoing Operator conference from an Operator Template: 1 In the Conference Templates list, select the Operator Template to start as an ongoing Operator conference. Polycom®, Inc.
Page 405: Scheduling A Reservation From A Conference Template
You can only start an Operator conference from a template whose name is identical to your Login Name. For example, if your Login name is Polycom, you can only start an Operator conference from a template whose name is Polycom.
Page 406 The Reservation Properties dialog box is displayed. The Display Name of the Reservation is taken from the Conference Template Display Name. For a full description of the Reservation Properties fields see Creating a New Reservation. 3 Modify the fields of the Reservation Properties. Polycom®, Inc.
Page 407: Deleting A Conference Template
1 In the Conference Templates list, select the Template(s) you want to delete. 2 Click the Delete Conference Template button. Right-click and select Delete Conference Template. A confirmation dialog box is displayed. 3 Click the OK button to delete the Conference Template(s). Polycom®, Inc.
Page 408: Exporting And Importing Conference Templates
● Export selected Conference Templates Exporting All Conference Templates from an MCU To export all Conference Templates from an MCU: 1 In the Collaboration Server Web Client main window, click the Conference Templates tab. The Conference Templates list pane is displayed. Polycom®, Inc.
Page 409 Conference Templates 2 Click the Export Conference Templates button, or right-click the Conference Templates list, and then select Export Conference Templates. The Conference Templates - Export dialog box is displayed. Polycom®, Inc.
Page 410: Exporting Selected Conference Templates
To export selected Conference Templates: 1 In the Conference Templates list, select the templates you want to export. 2 Right-click the Conference Templates to be exported, and then click Export Selected Conference Templates. The Conference Templates - Export dialog box is displayed. Polycom®, Inc.
Page 411: Importing Conference Templates
1 In the Collaboration Server Web Client main window, click the Conference Templates tab. The Conference Templates are displayed. 2 Click the Import Conference Templates button, or right-click the Conference Templates pane, and then click Import Conference Templates. Polycom®, Inc.
Page 412 Templates file name field and the Profiles file name field (when the Import includes conference profiles check box is selected). 5 Click OK to import the Conference Templates and their associated Conference Profiles, if selected. Conference Templates are not imported when:  A Conference Template already exists Polycom®, Inc.
Page 413 6 Click Cancel to exit the Message Alerts window. The imported Conference Templates are added to the Conference Templates list. When the Import includes conference profiles check box is selected, the imported Conference Profiles are added to the Conference Profiles list. Polycom®, Inc.
Page 414: Conference And Participant Monitoring
Users can monitor a conference or keep track of its participants and progress. For more information, see Monitoring Ongoing Conferences in the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide. You can click the blinking Participant Alerts indication bar to view participants that require attention. For more information, see System and Participant Alerts. Polycom®, Inc.
Page 415: Conference Level Monitoring
Skins                         Information             Polycom®, Inc.
Page 416 Viewing the Properties of Ongoing CP and Mixed CP and SVC Conferences To view the parameters of an ongoing CP conference: 1 In the Conference list pane, double-click the CP conference, or right-click the CP conference and then click Conference Properties. Polycom®, Inc.
Page 417 Conference Properties - General Field Description Display Name The Display Name is the conference name in native language and Unicode character sets to be displayed in the Collaboration Server Web Client. Note: This field is displayed in all tabs. Polycom®, Inc.
Page 418 Note: Video Switching conferencing mode is unavailable to ISDN participants. For more information, see Video Switching (VSW) Conferencing. Reserve Resources for Displays the number of video participants for which the system reserved Video Participants resources. Default: 0 participants. Polycom®, Inc.
Page 419 Displays the conference dial in number. Dial-in Number (2) Displays the conference dial in number. 2 Click the Advanced tab. The Conference Properties - Advanced dialog box opens. 3 The following information is displayed in the Advanced tab: Polycom®, Inc.
Page 420 RTP, UDP and BFCP channels. The interval specifies how often a FW NAT Keep Alive message is sent. For more information, see RealPresence Collaboration Server (RMX) Network Port Usage. 4 Click the Gathering Settings tab. The Conference Properties - Gathering Settings dialog box opens. Polycom®, Inc.
Page 421 Display Language Indicates the language of the Gathering Slide field headings. Note: When working with the Polycom Conferencing Add-in for Microsoft Outlook, the language selected should match the language selected for the conference in the Polycom Conferencing Add-in for Microsoft Outlook to ensure that the Gathering Phase slide displays correctly.
Page 422 Indicates if Video Clarity is enabled for the conference. Auto Brightness Indicates if Auto Brightness is selected for the conference. Note: When Auto Brightness is enabled, color changes may be observed in computer-based VGA Content sent by HDX endpoints through the People video channel. Polycom®, Inc.
Page 423 Indicates if the Send Content to Legacy Endpoints is enabled. If enabled, Endpoints Content can be sent to H.323/SIP/ISDN endpoints that do not support H.239 Content (legacy endpoints) over the video (people) channel. For more (CP only) information see Sharing Content During Conferences. Polycom®, Inc.
Page 424 Indicates if the conference is running in Telepresence These fields are enabled Enabled Mode. if the Collaboration Server has a Telepresence Mode Indicates the Telepresence Mode. Telepresence license installed. Telepresence Layout Indicates the layout of the Telepresence Mode. Defining New Mode Profiles. Polycom®, Inc.
Page 425 All conference participants are listed in the left pane (All Participants) while the participants that are to be displayed in the Auto Scan enabled cell of the video layout are listed in the right pane (Scanning Order). The dialog box buttons are summarized in the table below. Polycom®, Inc.
Page 426 CDR. 14 Click the Recording tab to review the recording settings for the conference. 15 Click the Site Names tab to enable or disable the display of site names during the conference, and adjust the display properties. Polycom®, Inc.
Page 427 For more information, see Sending Text Messages During a Conference Using Message Overlay. 17 Click the Network Services tab to verify the SIP registration for the conference. 18 Click OK to close the Conference Properties dialog box. Polycom®, Inc.
Page 428: Viewing The Properties Of Ongoing Svc-Based Conferences
Routing Name The ASCII name of the conference. It can be used by H.323 and SIP participants for dialing in directly to the conference. It is used to register the conference in the gatekeeper and the SIP server. Polycom®, Inc.
Page 429 ISDN/PSTN participants are not supported in SVC conferences. Network Service ISDN/PSTN Network ISDN/PSTN participants are not supported in SVC conferences. Service Dial-in Number (1) ISDN/PSTN participants are not supported in SVC conferences. Dial-in Number (2) ISDN/PSTN participants are not supported in SVC conferences. Polycom®, Inc.
Page 430 Dial-out is not supported in SVC conferences. Exclusive Content When selected, Content is limited to one participant. Mode TIP Compatibility TIP Compatibility is not supported in SVC conferences. Enable FECC Far End Camera Control is not supported in SVC conferences. Polycom®, Inc.
Page 431 In SVC conferencing, this is always Auto (default) - The Maximum Resolution remains as selected in the Resolution Configuration dialog box. Video Clarity™ Video Clarity is not supported in SVC conferences. Auto Brightness Auto Brightness is not supported in SVC conferences. Polycom®, Inc.
Page 432 Resolution is fixed in SVC conferences. 6 Click the Video Settings tab to view the video parameters defined for the conference. In SVC conferences, only Auto Layout is enabled and cannot be disabled. All other video settings are disabled. Polycom®, Inc.
Page 433 You can view the properties of the Operator conference by double-clicking the conference entry in the Conferences list or by right-clicking the conference entry and selecting Conference Properties. For more information, see Conference Level Monitoring in the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide. Polycom®, Inc.
Page 434: Request To Speak
When the Operator moves the participant to the Operator conference for individual assistance the participant Status indications are cleared. Request to Speak Participants that were muted by the conference organizer/system operator can indicate that they want to be unmuted by entering the appropriate DTMF code. Polycom®, Inc.
Page 435 This list is used as reference only. Participants can be assisted and moved to the Operator conference or the destination conference only from the Participants list of the Entry Queues or ongoing conference where they are awaiting assistance. Polycom®, Inc.
Page 436: Participant Level Monitoring
  Status Channel Status       Channel Status -       Advanced Gatekeeper       Status Call Admission       Control Polycom®, Inc.
Page 437: Viewing The Properties Of Participants
The Participant Properties dialog box opens, displaying the last opened tab. Media Sources properties are not available for SVC participants. The Media Sources dialog box enables you to mute participant’s audio, suspend participant’s video transmission and select a personal Video Layout for the participant. Polycom®, Inc.
Page 438: Monitoring Ip Participants
Layout Type you can force participants to the video windows in a layout that is specific to the participant. For more information, see RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide, Changing the Video Layout of a Conference (AVC-Based CP and Mixed CP and SVC Conferences). Polycom®, Inc.
Page 439 1 Click the Connection Status tab to view the connection status, and if disconnected the cause of the disconnection. This dialog box is the same for AVC-based and SVC-based participants. The following parameters are displayed: Polycom®, Inc.
Page 440 Video Disconnection Displays the cause the video channel could not be connected. For Cause more information, see Appendix A - Disconnection Causes. Possible Solution In some cases, a possible solution is indicated to the cause of the video disconnection. Polycom®, Inc.
Page 441 Conference and Participant Monitoring 2 Click the H.245 (H.323) or SDP (SIP) tab during or after the participant’s connection process to view information that can help in resolving connection issues. Polycom®, Inc.
Page 442 MCU (Endpoint to MCU). Local Communication Displays the actual capabilities used by the MCU when establishing Mode the connection with the participant’s endpoint (MCU to Endpoint). 3 Click on the Channel Status tab to view the status of the various channels. Polycom®, Inc.
Page 443 Latency – Indicates the time it takes a packet to travel from one end to another in milliseconds (derived from the RTCP report). High latency value may indicate that there is a problem in the network, or that the endpoint is sending an incorrect RTCP values. Polycom®, Inc.
Page 444 When checked, indicates LPR activation in the incoming channel. FECC Token When checked, indicates that the participant is the holder of the FECC Token. Content Token When checked, indicates that the participant is the holder of the Content Token. Polycom®, Inc.
Page 445 MCU side. Participant IP The IP address and the transport protocol (TCP/UDP) of the Address participant and the port number allocated to the media stream on the participant side. Polycom®, Inc.
Page 446 Appendix E - Participant Properties Advanced Channel Information. RTP Statistics This information may indicate problems with the network which can affect the audio and video quality. For more information, see Appendix E - Participant Properties Advanced Channel Information. Polycom®, Inc.
Page 447 DRQ – Disengage Request – The endpoint informs the gatekeeper that the connection to the conference is terminated and requests to disconnect the call and free the resources. • None – Indicates that there is no connection to the gatekeeper. Polycom®, Inc.
Page 448 6 For SIP AVC-based and SVC-based participants - Click the Call Admission Control tab to view its parameters. Participant Properties - Gatekeeper Status Parameters Field Description Requested The bandwidth requested by the MCU from the SIP server. Bandwidth Allocated Bandwidth The actual bandwidth allocated by the SIP server to the MCU. Polycom®, Inc.
Page 449: Monitoring Sip Bfcp Content
● All three panes of the SDP tab. ● The Channel Status tab. ● The Channel Status - Advanced tab. For more information see Participant Level Monitoring. Detecting Endpoint Disconnection Endpoint detection can be detected for SIP and H323 protocols. Polycom®, Inc.
Page 450: Detecting Sip Endpoint Disconnection
Because of this, the MCU failed to detect the endpoint disconnection. From version 8.4 onward, the MCU detects H.323 endpoint connection or disconnection by monitoring RTCP/RTP messages reception using either the audio or video channels. When these messages are not Polycom®, Inc.
Page 451: System Configuration Flag
Maximum line rate at which ISDN endpoints can connect to a conference is 768 kbps. The table below lists the audio algorithms that are supported for ISDN participants according to their connection bit rate Polycom®, Inc.
Page 452 Siren14 32K G722 64K G722.1 24K Siren14 24K G711 56K G722 48K G722.1 32K G711 64K G722 56K G722.1 24K G722 64K G722.1 16K G711 56K G722 48K G711 64K G722 56K G722 64K G711 56K G711 64K Polycom®, Inc.
Page 453 You can also cancel or perform mute and suspend operation using these check boxes. Block (Audio) When checked, the audio transmission from the conference to the participant’s endpoint is blocked, but the participant will still be heard by other participants. Polycom®, Inc.
Page 454 Displays the actual capabilities used by the endpoint when Communication Mode establishing the connection with the MCU (Endpoint to MCU). Local Communication Displays the actual capabilities used by the MCU when establishing Mode the connection with the participant’s endpoint (MCU to Endpoint). Polycom®, Inc.
Page 455 The date and time the participant was disconnected from the conference. Connection Retries Indicates the number of retries left for the system to connect the Left participant to the conference. Call Disconnection For a full list of Disconnection Causes, Appendix A - Disconnection Cause Causes. Polycom®, Inc.
Page 456 Conference and Participant Monitoring 4 Click the Channel Status tab to view the status of a participant’s channels. Polycom®, Inc.
Page 457 The counter indicates the sync-loss count. Content Token A check mark indicates that the participant is the current holder of the Content Token. The Connected Media and Channels Used fields of an Audio Only participant are displayed as follows: Polycom®, Inc.
Page 458: Monitoring Telepresence Participant Properties
The Telepresence mode of the participant is indicated: ● RPX - the participant’s endpoint is transmitting 4:3 video format. ● TPX - the participant’s endpoint is transmitting 16:9 video format. ● None - the participant’s endpoint is neither RPX nor TPX. Polycom®, Inc.
Page 459 Polycom Conferencing for Microsoft Outlook is implemented by installing the Polycom Conferencing Add-in for Microsoft Outlook on Microsoft Outlook® e-mail clients. It enables meetings to be scheduled with video endpoints from within Outlook. The add-in also adds a Polycom Conference button in the Meeting tab of the Microsoft Outlook e-mail client ribbon.
Page 460: Setting Up The Calendaring Solution
Setting up the Calendaring Solution The following steps are performed to set up the Calendaring solution: a The administrator installs the Polycom Conferencing Add-in for Microsoft for Microsoft Outlook e-mail clients. For more information, see the Polycom Unified Communications Deployment Guide for Microsoft Environments.
Page 461 Polycom Conferencing for Microsoft Outlook® There are three options that can be used to configure the Exchange Integration Configuration. The option you choose will depend on the configuration of the mailbox in the Exchange Server and the configuration of the Exchange Server itself.
Page 462 Enable Calendaring Service Select or clear this check box to enable or disable the Calendaring Service using the Polycom Add-in for Microsoft Outlook. When this check box is cleared all fields in the dialog box are disabled. Exchange Server Address Enter the IP address of the Exchange Server.
Page 463 Polycom Conferencing for Microsoft Outlook® Option 2 - Using an alternate Primary SMTP Mailbox c Define the following fields: Exchange Integration Configuration - Option 2 Field Description Enable Calendaring Service These fields are defined as for Option 1 above. Exchange Server Address...
Page 464 Polycom Conferencing for Microsoft Outlook® Exchange Integration Configuration - Option 2 (Continued) Field Description Primary SMTP Mailbox (Optional) Enter the name of the SMTP Mailbox in the Microsoft Exchange Server to be monitored by the Collaboration Server. Note: Although several mailboxes can be assigned to each user in the Microsoft Exchange Server, only the Primary SMTP Mailbox is monitored.
Page 465: Calendaring Guidelines
Exchange Server Name, User Names and Passwords needed to access their accounts. For more information see the Polycom Unified Communications Deployment Guide for Microsoft Environments. The administrator configures the Collaboration Server to have a default Ad-hoc Entry Queue service enabled.If ISDN/PSTN participants are included, up to two ISDN/PSTN dial-in numbers must be...
Page 466 ● Attendees using e-mail applications that use the iCalendar format may be invited to meetings via the Calendaring Service. ● Meeting invitations sent by Polycom Conferencing for Microsoft Outlook can be in a different language to the Collaboration Server Web Client. The following languages are supported: ...
Page 467: Creating And Connecting To A Conference
If the meeting organizer decides that video participants are to be included in a multipoint video conference, he/she clicks the Polycom Conference button. Conference Information such as the Meeting ID and connection information is automatically added to the existing appointment information.
Page 468: Connecting To A Conference
Participants can connect to the conference in the following ways: ● Participants with Polycom CMA/RealPresence Desktop™ or a Microsoft Office Communicator client running on their PCs can click on a link in the meeting invitation to connect to the meeting.
Page 469: Collaboration Server Standalone Deployment
Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners. These additional services will help customers successfully design, deploy, optimize and manage Polycom visual communications within their UC environments.
Page 470: Recording Conferences
Collaboration Server. During the conference recording, you can pause or stop the recording from the Capture Server Admin UI. Refer to the Polycom RealPresence Capture Server User’s Guide on how to start a recording by dialing out to an interoperable endpoint.
Page 471: Creating Multiple Virtual Recording Rooms On The Rss
Encryption. Creating Multiple Virtual Recording Rooms on the RSS If the environment includes a Polycom® RSS™ 4000 Version 8.5 Recording and Streaming Server (RSS) and you want to associate Dial Out Recording Links on the Collaboration Server with Virtual Recording Rooms (VRR), created and saved on the Polycom®...
Page 472: Defining The Dial Out Recording Link
If no gatekeeper is configured, enter the IP Address of the RSS. Example: If the RSS IP address is 173.26.120.2 enter 173.26.120.2. • If a gatekeeper is configured, you can either enter the IP address or an alias (see the alias description). Polycom®, Inc.
Page 473: Enabling The Recording Features In A Conference Ivr Service
1 In the RMX Management pane, click IVR Services ( The IVR Services are listed in the IVR Services list pane. 2 To modify the default recording settings, double-click the Conference IVR Service or right-click and select Properties. The Conference IVR Service Properties dialog box is displayed. Polycom®, Inc.
Page 474: Enabling The Recording In The Conference Profile
8 Click OK. Enabling the Recording in the Conference Profile To be able to record a conference, the recording options must be enabled in the Conference Profile assigned to it. You can add recording to existing Profiles by modifying them. Polycom®, Inc.
Page 475 4 Select the Enable Recording check box. 5 Define the following parameters Conference Profile Recording Parameters: Parameter Description Enable Recording Select to enable Recording Settings in the dialog box. Recording Link Select a recording link for the conference from the list. Polycom®, Inc.
Page 476: Dial Out Recording Link Encryption
Dial Out Recording Link is to be allowed to connect to an encrypted conference. The following table summarizes the connection possibilities for a Dial Out Recording Link that is to be connected to a conference for each of the conference profile and Entry Queue encryption options. Polycom®, Inc.
Page 477: Dial Out Recording Link Settings
1 Selecting the Encryption option (Encrypt All or Encrypt when Possible) in the Advanced tab. For more details, see Packet Loss Compensation (LPR and DBA) AVC CP Conferences. 2 Setting the Recording options in the Recording tab. For more details, see Enabling the Recording in the Conference Profile. Polycom®, Inc.
Page 478: Managing The Recording Process
The default settings for Auto Layout for the conference and the Recording Link are summarized in the following table: Recording Link Default Layout Settings (Auto Layout Mode) Conference Auto Layout Default Recording Link Auto Layout Participants Settings Settings Not applicable Not applicable Polycom®, Inc.
Page 479 Recording Link Auto Layout default settings. Using the Collaboration Server Web Client to Manage the Recording Process To manage the recording process using the right-click menu: » Right-click the Recording participant in the conference and select from one of the following options: Polycom®, Inc.
Page 480 The recording buttons will only be displayed in the conference tool bar for a conference that is recording-enabled. Conferences List - Recording Tool bar buttons Button Description Start/Resume recording. This button toggles with the Pause button. Stop recording. Pause recording. This button toggles with the Start/Resume button. Polycom®, Inc.
Page 481: Using Dtmf Codes To Manage The Recording Process
Conference ID as for any other dial-in participant in the conference. Monitoring the recording participant This connection is monitored as any other participant in the conference. The connection can also be monitored in the Codian VCR web client. Polycom®, Inc.
Page 482: Collaboration Server Users
An administrator can define and delete other users, and perform all configuration and maintenance tasks. Administrator Read-only A user with Administrator permission with the same viewing and monitoring permissions of a regular Administrator. However, this user is limited to creating system backups and cannot perform any other configuration or conference related operation. Polycom®, Inc.
Page 483: Machine Account
The Users pane lists the currently defined users in the system and their authorization levels. The pane also enables the administrators to add and delete users. The system is shipped with a default Administrator user called POLYCOM, whose password is POLYCOM. However, once you have defined other authorized Administrator users, it is recommended to remove the default user.
Page 484: Adding A New User
7 To associate a user with a machine: a In the User Properties dialog box, select the Associate with a machine check box. b Enter the FQDN of the server that hosts the application who’s application-user name is being added. Example: cma1.polycom.com Polycom®, Inc.
Page 485: Deleting A User
2 Right-click the user and click Change User Password. The Change Password dialog box opens. 3 Enter the Old Password (current), New Password and Confirm the New Password. The Password must be in ASCII. 4 Click OK. The user’s password is changed. Polycom®, Inc.
Page 486: Disabling A User
An administrator can enable a User who was disabled automatically by the system (in the Ultra Secure Mode) or manually by the administrator. To enable a user: 1 In the RMX Management pane, click Users ( The Users pane is displayed. 2 Right-click the user to be enabled and select Enable User. Polycom®, Inc.
Page 487: Renaming A User
2 Right-click the user to be renamed and select Rename User. The Rename User dialog box is displayed. 3 Enter the user’s new name in the New User Name field and click OK. The user is renamed and is forced to change his/her password. Polycom®, Inc.
Page 488: Guidelines For Defining A Machine Account
14 days before the password is due to expire and the latest warning can be displayed 7 days before passwords are due to expire. An Active Alarm is created stating the number of days before the password is due to expire. Polycom®, Inc.
Page 489: Active Directory
Viewing the Connections List To list the users who are currently connected to the MCU: 1 In the Collaboration Server Management pane, click Connections ( A list of connected users is displayed in the Connections pane. The information includes: Polycom®, Inc.
Page 490: Using Notes
 Last Modified – The date of creation or last modification.  Modified By – The Login Name of the user who last modified the note.  Modified From – The Client Application and Workstation from which the note was created or modified. Polycom®, Inc.
Page 491 1 In the Notes list, select the entry for the note to delete and click Delete Note ( ), or right-click the entry and select Delete Note. A delete confirmation dialog box is displayed. 2 Click OK to delete the note, or click Cancel to keep the note. Polycom®, Inc.
Page 492: Ip Network Services
When the RMX is configured for IPv4 and IPv6 Addressing, the addition of the sdp-anat option tag in the SIP Require and SIP Supported headers allows a mixture of IPv4 and IPv6 addressing to be specified by the Session Description Protocol (SDP). For more information see Management Network (Primary). Polycom®, Inc.
Page 493 Calls from all external IP entities are made to the Signaling Host, which initiates call set-up and assigns the call to the appropriate media card. Conferencing related definitions such as environment (H.323 or SIP) are also defined in this service. Polycom®, Inc.
Page 494: Ipv6 Addressing Guidelines
● Participants that do not use the same IP address version as the Collaboration Server in ongoing conferences launched from Meeting Rooms, Reservations and Conference Templates, and are disconnected. An error message, Bad IP address version, is displayed. ● IP Security Protocols (IPSec) are not supported. Polycom®, Inc.
Page 495: Modifying The Management Network
The Management Network Properties - IP dialog box opens Management Network Properties - Collaboration Servers (RMX) 1500/2000/4000 On the RealPresence Collaboration Server (RMX) 2000 an additional tab called LAN Ports appears. For more information on the LAN Ports tab see Step 8. Polycom®, Inc.
Page 496 Select this option for both IPv4 and IPv6 addressing. Note: If the gatekeeper cannot operate in IPv6 addressing mode, the H323_RAS_IPV6 System Flag should be set to NO. For more information see Manually Adding Flags to the CS_MODULE_PARAMETERS Tab. Polycom®, Inc.
Page 497 MCU using IPv6. Click the All button to display the IPv6 addresses as follows: • Auto - If selected, Site-Local and Global site addresses are displayed. • Manual - If selected, only the Manual site address is displayed. Polycom®, Inc.
Page 498 Manual - If selected, only the Manual site address is displayed. Subnet Mask Enter the subnet mask of the Control Unit. Note: This field is specific to IPv4 and is not displayed in IPv6 only mode. 4 Click the Routers tab. Polycom®, Inc.
Page 499 Enter the subnet mask of the remote network. Mask Remote Type Select the type of router connection: • Network – defines a connection to a router segment in another network. • Host – defines a direct connection to an endpoint found on another network. Polycom®, Inc.
Page 500 Local Domain Name Enter the name of the domain where the MCU is installed. DNS Servers Addresses: Primary Server The static IP addresses of the DNS servers. A maximum of three servers can be defined. Secondary Server Tertiary Server Polycom®, Inc.
Page 501 Revocation Method Global Responder For a detailed description of these fields see Certificate Managementand Certificate Revocation. Note: Ultra Secure Mode and these options are not supported with Collaboration Use Responder Server 1800. Specified in Certificate Allow Incomplete Revocation Checks Polycom®, Inc.
Page 502 A White List contains the addresses of IP Networking Entities permitted to connect to the RMX’s Management Network; Networking Entities such as Network Hosts, Control Workstations, Gatekeepers SIP/ DNS Servers, etc. For a detailed description of these fields see White List Access. Polycom®, Inc.
Page 503: Modifying The Default Ip Network Service
1 In the RMX Management pane, click IP Network Services ( 2 In the Network list pane, double-click the Default IP Service ( , or ) entry. The Default IP Service - Networking IP dialog box is displayed. Default IP Service - Collaboration Servers (RMX) 1500/2000/4000 Polycom®, Inc.
Page 504 SIP - For a SIP-only Network Service. • H.323 & SIP - For an integrated IP Service. Both H.323 and SIP participants can connect to the MCU using this service. Note: This field is displayed in all Default IP Service tabs. Polycom®, Inc.
Page 505 Collaboration Server 4000: Enter the IP address of the fourth media cards if (Collaboration Server installed. 4000) Endpoints connect to conferences and transmit call media (video, voice and content) via these addresses. Subnet Mask Enter the subnet mask of the MCU. Default value: 255.255.255.0. Polycom®, Inc.
Page 506 4 Click the Routers tab. With the exception of IP Network Type, the field definitions of the Routers dialog box are the same as for the Default Management Network. For more information see Default Management Network Service – Routers. Polycom®, Inc.
Page 507  A separate DNS can be configured for the Management Network Service and the IP Network Service.  If a Multiple Services Licence is installed, a separate DNS can be configured for each additional IP Network Service that is defined. For more information see Multiple Network Services. Polycom®, Inc.
Page 508 Select this check box if the Collaboration Server is to be seen as a gateway, for example, when using a Cisco gatekeeper. Note: Do not select this check box when using Polycom ReadiManager/CMA 5000 or a Radvision gatekeeper. Polycom®, Inc.
Page 509 • Participant Number (digits 0-9, * and #) Note: Although all types are supported, the type of alias to be used depends on the gatekeeper’s capabilities. 10 To view or modify the ports values, click the Ports tab. Polycom®, Inc.
Page 510 Displays the default settings for port numbers used for signaling and control. To modify the number of TCP ports, enter the first and last port numbers in the range. The number of ports is calculated as follows: Number of simultaneous calls x 2 ports (1 signaling + 1 control). Polycom®, Inc.
Page 511 If you do not specify an adequate port range, the system will accept the settings but will issue a warning. Calls will be rejected when the Collaboration Server’s ports are exceeded. 12 If required, click the QoS tab. Polycom®, Inc.
Page 512 0 to 5, where 0 is the lowest priority and 5 is the highest. The recommended priority is 4 for audio and 4 for video to ensure that the delay for both packet types is the same and that audio and video packets are synchronized and to ensure lip sync. Polycom®, Inc.
Page 513 None: No optimization definition is applied. This is a compatibility mode in which routing is based on Precedence priority settings only. Select None if you do not know which standard your router supports. 14 Click the SIP Servers tab. Polycom®, Inc.
Page 514 Enter the IP address of the preferred SIP server. If a DNS is used, you can enter the SIP server name. Note: When in IPv4&IPv6 or in IPv6 mode, it is easier to use Names instead of IP Addresses. Polycom®, Inc.
Page 515 For example, when a call to EQ1@polycom.com reaches its outbound proxy, this proxy looks for the SIP server in the polycom.com domain, to which it will forward the call. When this call arrives at the SIP server in polycom.com, the server looks for the registered user (EQ1) and forwards the call to this Entry Queue or conference.
Page 516 20 ASCII must be defined in the SIP Proxy. characters. Password Enter the password the Collaboration Server will use to authenticate itself with the SIP proxy. This password must be defined in the SIP proxy. Polycom®, Inc.
Page 517 If the Authentication User Name and Authentication Password fields are left empty, the SIP Digest authentication request is rejected. For registration without authentication, the Collaboration Server must be registered as a trusted entity on the SIP server. 18 To configure the ICE environment, click the SIP Advanced tab. Polycom®, Inc.
Page 518 Gateway. For more information see the RealPresence Collaboration Server (RMX) 1500/2000/4000 Deployment Guide for Maximum Security Environments, Serial Gateway S4GW - Maximum Security Mode. Username Enter the User Name that the Collaboration Server uses to log in to the management interface of the Serial Gateway. Polycom®, Inc.
Page 519: Ethernet Settings
Physical Mapping - Port Type to Label on RealPresence Collaboration Server 1500/4000 Label on MCU Port Type 1500 4000 Media LAN 2 LAN 2 RTM LAN Card Modem Modem LAN 1 Management 1 MNG B LAN 2 RTM-IP 4000 Card Signaling 1 LAN 3 Shelf LAN 6 Polycom®, Inc.
Page 520 IP Network Services To modify the automatic LAN port configuration: 1 On the Collaboration Server menu, select Setup > Ethernet Settings. The Ethernet Settings dialog box specific to the system you are using is displayed; some examples are shown below. Polycom®, Inc.
Page 521 Although the RTM LAN (media card) ports are shown as Port 1 in the Ethernet Settings and Hardware Monitor, the physical LAN connection is Port 2. 2 Select the speed and transmit/receive mode for each ports as follows: Polycom®, Inc.
Page 522 1000 Full Duplex for Port 5 (ShM). Select only 100 Full Duplex. 802.1x Authentication For more information about 8.2.1x Authentication see IEEE 802.1X Authentication. Note: Ultra Secure Mode and these options are not supported with Collaboration User Name Server 1800. Password 3 Click OK. Polycom®, Inc.
Page 523: Ip Network Monitoring
The RMX CS IP tab displays the following fields: IP Network Services Properties – RMX CS IP Parameters Field Description Service Name The name assigned to the IP Network Service by the Fast Configuration Wizard. Note: This field is displayed in all tabs. Polycom®, Inc.
Page 524 The IP address of the default router. The default router is IP Address used whenever the defined static routers are not able to route packets to their destination. The default router is also used when host access is restricted to one default router. Polycom®, Inc.
Page 525 Backup - The backup gatekeeper that can be used if the connection to the preferred gatekeeper fails. The gatekeeper ID retrieved from the gatekeeper during the registration process. Name The gatekeeper’s host’s name. IP Address The gatekeeper’s IP address. Polycom®, Inc.
Page 526 The name of the SIP Server. IP Address The SIP Server's IP address. Status The connection state between the SIP Server and the Signaling Host. Not Available - No SIP server is available. Auto - Gets information from DHCP, if used. Polycom®, Inc.
Page 527 MS – service fail • Connection failed • User/password failed • Channel didn't receive any packets for 5 seconds • Channel exceeded allotted bandwidth • Unknown failure In systems with multiple media cards, Status 1 refers to the uppermost media card. Polycom®, Inc.
Page 528 IP Network Services Properties – ICE Servers Parameters Field Description FW Detection The Firewall Detection status is displayed: • Unknown • UDP enabled • TCP enabled • Proxy -TCP is possible only through proxy • Block – both UDP & TCP blocked • None Polycom®, Inc.
Page 529: Lan Redundancy
On the RealPresence Collaboration Server (RMX) 2000 and RealPresence Collaboration Server (RMX) 4000, the LAN 1 and LAN 2 port on the RTM LAN card can be used as redundant media ports. RealPresence Collaboration Server (RMX) 2000/4000 RTM LAN Card on Rear Panel Polycom®, Inc.
Page 530: Media And Signaling Redundancy On Collaboration Server
When LAN redundancy is enabled, LAN 1 is used for management, media, and signaling network connections. LAN 2 For media, and signaling network connections: When LAN redundancy is enabled, LAN 2 is the backup for the LAN 1 port. Polycom®, Inc.
Page 531: Signaling And Management Redundancy
On the RealPresence Collaboration Server (RMX) 1500, for Signaling and Management Redundancy, the MNG port is redundant to the MNG B port and must have a LAN cable connected. RealPresence Collaboration Server (RMX) 1500 - RTM IP 1500 on Rear Panel Polycom®, Inc.
Page 532 = NO Management Signaling MULTIPLE_SERVICES = NO LAN_REDUNDANCY = NO Management Not Used MULTIPLE_SERVICES = YES LAN_REDUNDANCY = YES Management & Signaling MULTIPLE_SERVICES = NO (LAN3 is redundant to LAN 2) LAN_REDUNDANCY = YES Management Management MULTIPLE_SERVICES = YES Polycom®, Inc.
Page 533: Configuration Requirements
RealPresence Collaboration Server 1500 » Connect the additional LAN cable to LAN 1 port on the RTM IP. RealPresence Collaboration Server 1800 » Connect the additional LAN cable to LAN 2 port on the rear panel of the Collaboration Server 1800. Polycom®, Inc.
Page 534: Hardware Monitor Indications
LAN LEDs are lit they indicate that a physical connection of the cables is present but does not indicate their activity status. In the Hardware Monitor pane the Lan List displays the Collaboration Server LAN ports together with their Status indication. Polycom®, Inc.
Page 535: Network Traffic Control
2MB, then the burst size is 200Kbps. Default = 10 Flag range: 1-30. ● TC_LATENCY_SIZE - This flag limits the latency (in milliseconds) or the number of bytes that can be present in a queue. Default = 500 Flag range: 1-1000 (in milliseconds). Polycom®, Inc.
Page 536 IP Network Services SIP Proxy Failover With Polycom® Distributed Media Application™ (DMA™) 7000 Collaboration Server systems that are part of a RealPresence DMA system environment can benefit from the RealPresence DMA system’s SIP Proxy Failover functionality. SIP Proxy Failover is supported in the RealPresence DMA system’s Local Clustering mode with redundancy achieved by configuring two DMA servers to share a single virtual IP address.
Page 537: Realpresence Collaboration Server (Rmx) Network Port Usage
Yes - for outgoing calls 59999 only. Each outgoing call has a separate port. It is configured in the Fixed Ports section of the The port for each outgoing call is IP service. allocated dynamically. It can be avoided by tunneling. Polycom®, Inc.
Page 538 RTP control. Yes - It is configured in the 59999 Fixed Ports section of the The ports are dynamically allocated. IP service. SIP -TLS 5061 SIP -TLS for SIP server, alternate SIP server, outbound proxy and alternate outbound proxy. Polycom®, Inc.
Page 539: Iisdn/Pstn Network Services Overview
Wizard, which runs automatically if an RTM ISDN card is detected in the Collaboration Server during first time power-up. For more information, see Procedure 1: First-time Power-up in the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide. Supported Capabilities and Conferencing Features: ●...
Page 540: Adding/Modifying Isdn/Pstn Network Services
The system administrator can use the RMX Management – ISDN/PSTN Network Services section of the Collaboration Server Web Client to add a second ISDN/PSTN Network Service or modify the first ISDN/PSTN Network Service. A new ISDN/PSTN Network Service can be defined even if no RTM ISDN card is installed in the system. Polycom®, Inc.
Page 541: Obtaining Isdn/Pstn Required Information
● Dial-in number range If the Collaboration Server is connected to the public ISDN Network, an external CSU or similar equipment is needed. To Add an ISDN/PSTN Network Service: 1 In the RMX Management pane, click ISDN/PSTN Network Services ( Polycom®, Inc.
Page 542 Select either: • T1 (U.S. – 23 B channels + 1 D channel) • E1 (Europe – 30 B channels + 1 D channel) Default: T1 Service Type PRI is the only supported service type. It is automatically selected. Polycom®, Inc.
Page 543 Note: For E1 spans, this parameter is set by the system. Net Specific Select the appropriate service program if one is used by your service provider (carrier). Some service providers may have several service programs that can be used. Default: None Polycom®, Inc.
Page 544 7 Define the following parameters: Span Definition Field Description Framing Select the Framing format used by the carrier for the network interface from the list. • For T1 spans, default is SFSF. • For E1 spans, default is FEBE. Polycom®, Inc.
Page 545 Note: For T1 configurations in Taiwan, Framing must be set to ESF and Line Coding to B8ZS. 8 Click Next. The Phones dialog is displayed. 9 To define dial-in number ranges click the Add button. 10 The Add Phone Number dialog box opens. Polycom®, Inc.
Page 546  Clock Source – Indicates whether the span acts as a clock source, and if it does, whether it acts as a Primary or Backup clock source. The first span to synchronize becomes the primary clock source.  State – The type of alarm: No alarm, yellow alarm or red alarm. Polycom®, Inc.
Page 547: Modifying An Isdn/Pstn Network Service
Wizard’s dialog boxes. For more information see Adding/Modifying ISDN/PSTN Network Services. The following ISDN Properties can be modified:  PRI Settings  Net Specific  Dial-out Prefix  Span Definition  Framing  Side  Line Coding  Switch Type  Phones Polycom®, Inc.
Page 548  MCU CLI  Spans  Attached All other ISDN Properties can only be modified by deleting the ISDN/PSTN network service and creating a new PSTN service using the Fast Configuration Wizard. For more information, see Adding/Modifying ISDN/PSTN Network Services. Polycom®, Inc.
Page 549: Network Security
Collaboration Server. The networks can be connected to one or several Media cards in the Collaboration Server unit. The Management Network is logically and physically separated from the media and signaling networks. There can be one Management Network defined per Collaboration Server system. Polycom®, Inc.
Page 550 Each conference on the Collaboration Server can host participants from the different IP Network networks simultaneously. The following figure shows the network topology with three different media and signaling networks and one Management network connected to the Collaboration Server (RMX) 4000. RealPresence Collaboration Server (RMX) 4000 - Multiple Networks Topology Sample Polycom®, Inc.
Page 551 ● An IP Network Service can be associated with one or several media cards. If more than one card is associated with the same Network Service, the system routes the calls to the appropriate card according to resource availability. Polycom®, Inc.
Page 552  In the Network Services that do not include the DNS, use the IP addresses of the various devices to define them in the Network Services. DNS configuration is not applicable to the RealPresence Collaboration Server (RMX) 1800. ● Participants are associated with a Network Service and use it resources as follows: Polycom®, Inc.
Page 553: Resource Allocation And Capacity
5 Select a Network Service to act as default for dial out and gateway calls for which the Network Service was not selected. 6 Place several calls and run conferences to ensure that the system is configured correctly. For details see First Time Installation and Configuration in the RMX™ 1800 Getting Started Guide. Polycom®, Inc.
Page 554: Upgrading To Multiple Services
Signaling Host IP address Media Board IP address (MPM 1) Media Board IP address (MPM 2) If more than one media card is associated with this Network Service RealPresence Collaboration Server (RMX) 2000/RealPresence Collaboration Server (RMX) 4000 only Polycom®, Inc.
Page 555: Collaboration Server (Rmx) Hardware Installation
SIP Server IP address (optional) Collaboration Server (RMX) Hardware Installation When connecting the LAN cables of the various networks to the Collaboration Server it is recommended to use a color system to differentiate between the networks, for example, using colored cables. Polycom®, Inc.
Page 556: Collaboration Server (Rmx) 4000 Multiple Services Configuration
Several cards can be assigned to the same IP Network Service. The definition of the network services attached to the Collaboration Server unit and which cards are assigned to each network service is defined in the IP Network Service. Polycom®, Inc.
Page 557: Collaboration Server (Rmx) 2000 Multiple Services Configuration
RealPresence Collaboration Server (RMX) 2000 rear panel, when two RTM LAN cards are installed providing IP connectivity. In this case, only one IP network Service can be associated with each RTM LAN card. Polycom®, Inc.
Page 558 The following cables are connected to the RTM IP on the rear panel of the RealPresence Collaboration Server (RMX) 2000. LAN Connections to the RTM IP RTM IP Port Description LAN 1 – LAN 2 Management LAN 3 Modem Polycom®, Inc.
Page 559: Collaboration Server (Rmx) 1800 Multiple Services Configuration
1800. Each of these networks can be assigned a different IP Network Services (Multiple IP Network Services). Connecting the cables to the RealPresence Collaboration Server 1800 Two LAN cables are connected to the LAN ports on the rear panel of the RealPresence Collaboration Server 1800: Polycom®, Inc.
Page 560: Collaboration Server (Rmx) 1500 Multiple Services Configuration
RTM IP Port Description LAN 1 Media and signaling - additional (second) Network Service LAN 2 Media and signaling - existing (first) Network Service – MNG B Management Shelf Shelf Management LAN 3 – LAN 4 – Modem Modem Polycom®, Inc.
Page 561: Collaboration Server Configuration
SIP - For a SIP-only Network Service. • H.323 & SIP - For an integrated IP Service. Both H.323 and SIP participants can connect to the Collaboration Server using this service. Note: This field is displayed in all Default IP Service tabs. Polycom®, Inc.
Page 562 Network Service. Media Card 4 Port 1 IP Address Media Card 4 Port 2 IP Address (RealPresence Collaboration Server (RMX) 4000) Subnet Mask Enter the subnet mask of the Collaboration Server in that network service. Default value: 255.255.255.0. Polycom®, Inc.
Page 563 The following flags can be defined per service:  ALLOW_NON_ENCRYPT_PARTY_IN_ENCRYPT_CONF  ENABLE_H239  SIP_ENABLE_FECC  ENABLE_CLOSED_CAPTION  ALLOW_NON_ENCRYPT_RECORDING_LINK_IN_ENCRYPT_CONF  NUMERIC_CONF_ID_LEN  NUMERIC_CONF_ID_MIN_LEN  NUMERIC_CONF_ID_MAX_LEN  ENABLE_CASCADED_LINK_TO_JOIN_WITHOUT_PASSWORD  MAX_CP_RESOLUTION  QOS_IP_AUDIO  QOS_IP_VIDEO  QOS_IP_SIGNALING  ENABLE_CISCO_GK  SIP_FREE_VIDEO_RESOURCES Polycom®, Inc.
Page 564 Management Network. The field definitions of the Routers tab are the same as for the Default Management Network. For more information see Default Management Network Service – Routers. 7 Click the DNS tab. DNS configuration is not applicable to the RealPresence Collaboration Server (RMX) 1800. Polycom®, Inc.
Page 565 Network Service is set to Specify and the DNS is not configured or disabled, the DNS configured for the Management Network will be used. • When upgrading from a version that does not support a DNS per IP Network Service, the DNS configured for the Management Network will be used. Polycom®, Inc.
Page 566 If the Network Service does not include a DNS, you must use the IP address of the SIP Server instead of its name. The field definitions of the SIP Servers tab are the same as for the Default IP Network Service. For more information see Default IP Network Service – SIP Servers. Polycom®, Inc.
Page 567: Setting A Network Service As Default
Network Service as default for both H.323 and SIP, or for H.323-only or for SIP-only. To designate an IP Network Service as the default IP Network Service: 1 In the Device Management pane, click IP Network Services ( Polycom®, Inc.
Page 568: Signaling Host Ip Address And Mcu Prefix In Gk Indications
These configurations are set for the system and are applied to all the Network Services. Conference Profile Registration of conferencing entities such as ongoing conferences, Meeting Rooms, Entry Queues, SIP Factories and Gateway Sessions with SIP servers is done per conferencing entity. This allows better control Polycom®, Inc.
Page 569: Gateway Profiles
To enable the Collaboration Server to call the destination endpoint/MCU via IP connection, the Network Service for the call must be selected in the Gateway Profile dialog box. The Network Service set as default is used if no other Network Service is selected. Polycom®, Inc.
Page 570: Hardware Monitor
If the same Network Service is used for H.323 and SIP calls, the Network Service Environment must include both H.323 and SIP settings. Hardware Monitor The Hardware Monitor pane includes the status of the LAN ports on the RTM LAN cards. Polycom®, Inc.
Page 571: Signaling Monitor
If no Network is selected, the system uses the IP Network Service selected for reserving the conference resources, and if none is set for the conference it uses the Network Service set as default. The IP Network Service is selected in the New Participant - Advanced dialog box. Polycom®, Inc.
Page 572: Monitoring Conferences
Network Service’s SIP proxy the conference should be registered and if the dial in call will be connected to the conference. In the Participant pane, a new column - Service Name was added, indicating the name of Network Service used for the participant’s connection. Polycom®, Inc.
Page 573: Resource Report
For Collaboration Servers 1500 and 2000/4000 with MPMx media cards both Video and Audio resource usage is displayed. For Collaboration Servers 1800 and 2000/4000 with MPMRx media cards there is no differentiation between Video and Voice (Audio) resource usage. Resource Report - Collaboration Servers 1500 and 2000/4000 with MPMx Cards Polycom®, Inc.
Page 574: Port Usage Gauges
Network Service with no available resources will fail to connect. Port Usage Gauges - Collaboration Servers 1500 and 2000/4000 with MPMx Cards Port Usage Gauge - Collaboration Servers 2000/4000 with MPMRx Cards Port Usage Gauge - Collaboration Server 1800 with MPMx Cards Polycom®, Inc.
Page 575: Nat (Network Address Translation) Traversal
● SAM - a Polycom SBC ● Acme Packet - a 3rd party SBC ● VBP - Polycom Video Border Proxy Deployment Architectures The following NAT Traversal topologies are given as examples. Actual deployments will depend on user...
Page 576: Business To Business Connections
Business to Business Connections The following Business to Business connection call flow options are supported: Business to Business Connections Enterprise A Client Enterprise B Client Environment Registered Registered Environment H.323 RealPresence  RealPresence H.323 Access Access Director Director H.323  H.323 Polycom®, Inc.
Page 577: Fw (Firewall) Nat Keep Alive
Content and FECC channels in until the Collaboration Server sends out the first of the FW NAT Keep Alive messages 30 seconds after the call starts. If Content or FECC are required within the first 30 seconds of a call the FW NAT Keep Alive Interval should be modified to a lower value. Polycom®, Inc.
Page 578: System Configuration In Sbc Environments
5 - 86400 seconds. System Configuration in SBC environments In an environment that includes SAM (a Polycom SBC), to ensure that a RealPresence Mobile endpoint can send content to a conference the value of the system flag NUM_OF_INITIATE_HELLO_MESSAGE_IN_CALL_ESTABLISHMENT must be set to at least 3.
Page 579: Ivr Services
IVR Services List You can view the currently defined Conference IVR and Entry Queue IVR Services in the IVR Services list pane. To view the IVR Services list: 1 In the Collaboration Server Management pane, expand the Rarely Used list. Polycom®, Inc.
Page 580 IVR Services 2 Click the IVR Services ( ) entry. The list pane displays the Conference IVR Services list and the total number of IVR services currently defined in the system. Polycom®, Inc.
Page 581: Ivr Services Toolbar
Adds languages to the IVR module, enabling you to download voice prompts and messages for various languages. Languages Replace/Change Music File To replace the currently loaded music file that is used to play background music, the MCU is shipped with a default music file. Polycom®, Inc.
Page 582: Adding Languages
2 Click the IVR Services ( ) entry. 3 In the Conference IVR Services list, click the Add Supported Languages ( button. The Supported Languages dialog box opens. 4 Click the Add Language button. The New Language dialog box opens. Polycom®, Inc.
Page 583: Uploading A Message File To The Collaboration Server
IVR Message Types by Message Category Message Category Message Type Message Conference Request Conference Requests the participant to enter the conference password. Password Password Request Conference A participant who enters an incorrect password is requested Password Retry to enter it again. Polycom®, Inc.
Page 584 The name of the selected file is displayed in the Install field in the Install File dialog box. 8 Optional. You can play a .wav file by selecting the Play button ( 9 Click Yes to upload the file to the MCU. The system returns to the Add Message File dialog box. Polycom®, Inc.
Page 585: Defining A New Conference Ivr Service
Defining a New Conference IVR Service To define a new Conference IVR Service: 1 On the IVR Services toolbar, click the New Conference IVR Service button. The New Conference IVR Service - Global dialog box opens. 2 Define the following parameters: Polycom®, Inc.
Page 586 Range is between 1-10, and the default value is 5 seconds. DTMF Delimiter Enter the key that indicates the last input key. Possible values are the pound (#) and star (*) keys. The default is #. Polycom®, Inc.
Page 587 Click the Browse button to select the audio file (*.wav) to upload. The Select Source File dialog box opens. b Select the appropriate *.wav audio file and then click the Open button. c Optional. You can play a .wav file by selecting the Play button ( Polycom®, Inc.
Page 588 Description Chairperson Identifier Select the audio file that requests the participants to enter the key that identifies Request them as the conference chairperson. Request Chairperson Select the audio file that prompts the participant for the chairperson password. Password Polycom®, Inc.
Page 589  Request Digit - The system requests the participant to enter any key. This option is used mainly for dial-out participants and to prevent an answering machine from entering the conference. 13 Select the various audio messages that will be played in each case. Polycom®, Inc.
Page 590 17 Repeat steps 15 and 16 to select the audio files for the required messages. The following types of messages and prompts can be enabled: Conference IVR Service Properties - General Voice Messages Message Type Description Blip on Cascade Link Indicates that the link to the cascaded conference connected successfully. Polycom®, Inc.
Page 591 Answer number that does not answer and fails after exceeding the number of redials. This call is then disconnected. Note: This option is not available in SVC conferences and for SVC participants in mixed CP and SVC conferences. Polycom®, Inc.
Page 592 IVR message that the dialed number is unreachable, followed by the Reorder Tone and disconnection. Note: This option is not available in SVC conferences and for SVC participants in mixed CP and SVC conferences. Polycom®, Inc.
Page 593 In Collaboration Server 1500/2000/4000, from version 7.6 the selection of tones in the IVR Service definition replaces the functionality of the system flag IVR_ROLL_CALL_USE_TONES_INSTEAD_OF_VOICE. 19 Select one of the following options to determine the announcement mode: Polycom®, Inc.
Page 594 An arrow appears in the Message File column. If the Roll Call option is enabled, you must assign the appropriate audio files to all message types. 21 Click the arrow to open the Message File list and select the appropriate audio file. Polycom®, Inc.
Page 595  Joining participant are requested to say their name.  The conference is interrupted with join/left prompts.  Roll call review is possible. 22 If you enable the Tone Notifications option, select the Entry Tone or Exit tone. Polycom®, Inc.
Page 596 If the option to play a tone when a cascading link connection is established, make sure that the tone selected for Entry or Exit notification differ from the cascading link tone as the latter one cannot be customized. Polycom®, Inc.
Page 597  A high resolution slide, to be used with high resolution endpoints. The following table summarizes the recommended input slide formats and the resulting slides that are generated: IVR Slide - Input / Output Formats Format Slide Resolution Input Slides Generated Slides HD1080p (16:9) HD1080p HD720p High HD720p (16:9) Polycom®, Inc.
Page 598 Notes: • When using one of the default Polycom slides, the slide will be displayed in the resolution defined in the profile, i.e. CIF, SD, HD 720p or HD 1080p. When defining a gateway IVR Service, the recommended default slide is: Default_GW_Welcome_Slide.
Page 599 The Install File dialog box opens. The uploading process is similar to the uploading of audio files. For more information, see step 6 above. • The video slide must be in a .jpg or .bmp file format. For more information, see Creating a Welcome Video Slide. • Customized H.261 slides are not supported. Polycom®, Inc.
Page 600 Mute All Except Me Chairperson Cancel Mute All Except Me Chairperson Change Password Chairperson Mute Incoming Participants Chairperson Unmute Incoming Participants Chairperson Play Help Menu Everyone Enable Roll Call Chairperson Note: This option is not available in SVC conferences. Polycom®, Inc.
Page 601 Note: This option is not available in SVC conferences. Request individual assistance Everyone Note: This option is not available for SVC participants. Request assistance for conference Chairperson Note: This option is not available for SVC participants. Request to Speak Everyone Polycom®, Inc.
Page 602 Note: This option is not available for SVC participants. Do not change the DTMF code of the Touch Control Prefix (*#). The Polycom® Touch Control device is only supported with MPM+ and MPMx media cards. For more information see the Polycom® Touch Control User Guide.
Page 603: Change To Chairperson
An Entry Queue (EQ) is a routing lobby for conferences. Participants are routed to the appropriate conference according to the conference ID they enter. An Entry Queue IVR Service must be assigned to the Entry Queue to enable the voice prompts and video slide guiding the participants through the connection process. Polycom®, Inc.
Page 604: Defining A New Entry Queue Ivr Service
(Mandatory) Enter the name of the Entry Queue Service. The name can be Name typed in Unicode. Maximum field length is 80 ASCII characters. Language Select the language in which the Audio Messages and prompts will be heard. The languages are defined in the Supported Languages function. Polycom®, Inc.
Page 605 The New Entry Queue IVR Service - Welcome dialog box opens. If the files were not uploaded prior to the definition of the IVR Service or if you want to add new audio files, click Add Message File to upload the appropriate audio file to the Collaboration Server. Polycom®, Inc.
Page 606 When the participant entered an incorrect conference ID, requests the participant to enter the ID again. 8 Assign an audio file to each message type, as follows:  In the Message File column, click the table entry, and then select the appropriate audio message. Polycom®, Inc.
Page 607 If you wish to modify the flag value, the flag must be added to the System Configuration file. For more information see the Modifying System Flags. 10 Enter the message Name and Message File name for the Audio Only message:  Message Name: No Video Resources-Audio Only  Message File name: No_Video_Resources_Audio_Only.wav Polycom®, Inc.
Page 608 The Install File dialog box opens. The uploading process is similar to the uploading of audio files. For more information, see step The video slide must be in a .jpg or .bmp file format. For more information, see Creating a Welcome Video Slide. Polycom®, Inc.
Page 609 IVR Services (Conference and Entry Queue) shipped with the system are also set as default. If additional Conference IVR Services and Entry Queue IVR Services are defined, you can set another service as the default for each service type. Polycom®, Inc.
Page 610 Set Default Conference IVR Service Alternatively, in the IVR Services list, right-click the Conference IVR Service and then select Set Default Conference IVR Service. The IVR Service is displayed in bold, indicating that it is the current default service. Polycom®, Inc.
Page 611: Replacing The Music File
Replacing the Music File The Collaboration Server is shipped with a default music file that is played when participants are placed on hold, for example, while waiting for the chairperson to connect to the conference (if the conference requires Polycom®, Inc.
Page 612: Adding A Music File
6 In the Install Music File dialog box, click OK to upload the file to the MCU. 7 The new file replaces the previously uploaded file and this file is used for all background music played by the MCU. Polycom®, Inc.
Page 613: Creating Audio Prompts And Video Slides
1 On your PC, select Start > Programs > Accessories > Entertainment > Sound Recorder. The Sound–Sound Recorder dialog box opens. 2 To define the recording format, click File > Properties. The Properties for Sound dialog box opens. Polycom®, Inc.
Page 614 7 Select the location where the format will reside, enter a name and then click OK. The system returns to the Sound Selection dialog box. 8 Click OK. The system returns to the Properties for Sound dialog box. Polycom®, Inc.
Page 615: Recording A New Audio Message
IVR voice message). If the message exceeds 3 minutes it will be rejected by the Collaboration Server unit. 5 Click the Stop Recording button. 6 Save the recorded message as a wave file, click File > Save As. The Save As dialog box opens. Polycom®, Inc.
Page 616 12 In the File name box, type a name for the message file, and then click the Save button. 13 To record additional messages, repeat steps 1 to 10. To upload your recorded *.wav file to the Collaboration Server, see step Polycom®, Inc.
Page 617: Creating A Welcome Video Slide
3 Save your file. Customized H.261 slides are not supported.. If using a default Polycom slide, the slide’s resolution will be as defined in the profile, i.e. SD, HD or CIF. If the display of the Welcome slide is cut in the upper area of the screen, change the settings of the endpoint’s monitor to People Stretch instead of Zoom.
Page 618: Inviting Participants Using Dtmf
If the DTMF code is not entered on time or if the wrong DTMF code is entered, the participant is prompted for a new input. After the defined number of retries have elapsed, the call is ended. Error Handling ● If the destination endpoint is busy or the participant did not answer, the system ends the call. Polycom®, Inc.
Page 619: Enabling The Invite Participants Using Dtmf Option
● General ● Video Services ● DTMF Codes To enable the Invite Participant using DTMF on the Collaboration Server: 1 Open an existing or define a new Conference IVR Service. Conference IVR Service - Global dialog box opens. Polycom®, Inc.
Page 620 The file Enter_Destination_Number.wav that is shipped with the system can be used for this message. To upload a new file, click the Add Message File. For more details, see Creating Audio Prompts and Video Slides. Polycom®, Inc.
Page 621 ID. Enter the number of seconds that the system will wait for the input of additional DTMF digits such as a password or conference number. The range can be from 10 seconds to 600 seconds. Default is 60 seconds. Polycom®, Inc.
Page 622: Disabling The Invite Participant Option
Chairperson or Everyone. 9 Click OK. Disabling the Invite Participant Option To disable the Invite Participant option: 1 From the IVR Services - DTMF Codes tab, delete the DTMF digits from the DTMF Code column. 2 Click OK. Polycom®, Inc.
Page 623: External Ivr Service Control
Polycom RealPresence Virtualization Manager (DMA) as the application server. When the application server is deployed in the enterprise environment and the Polycom RealPresence Collaboration Server (MCU) is deployed as a media server, the external IVR service can be used to play audio messages, display slides, and collect DTMF input from the participant.
Page 624: Default Ivr Prompts And Messages
Billing_Code.wav Code the pound key when complete. asked to enter a billing code Requires Please wait for the chairperson to join A participant Requires Chairperson.wav Chairperson the conference. attempts to join a conference prior to the Chairperson joining Polycom®, Inc.
Page 625 Chairperson_Password.wav Change complete. the Change Chairperson Password IVR Password menu. Confirm Please re-enter the new password. A participant Confirm_ Password Press the pound key when complete. enters a new Password_Change.wav Change conference or chairperson password Polycom®, Inc.
Page 626 Participants_Exceeded.wav Exceeded full conference After the tone, please state your Roll_Call_Record.wav Roll Call Record name. Roll Call Joined ...has joined the conference. Roll_Call _Joined.wav Roll Call Left ...has left the conference. Roll_Call_Left.wav Polycom®, Inc.
Page 627 Conference locked Conference The conference is being recorded Recording_ in_Progress.wav Recording Conference The conference recording has failed Recording_Failed.wav Recording Failed No Video All video resources are currently in No_Video_Resources_Audio_O Resources Audio use. Connecting using audio only nly.wav Only. Polycom®, Inc.
Page 628: Volume Control Of Ivr Messages, Roll Call And Music
0. The following System Flags do not require an MCU reset: • IVR_MESSAGE_VOLUME • IVR_MUSIC_VOLUME • IVR_ROLL_CALL_VOLUME For all other flag changes, the MCU must be reset for the modified flag settings (including deletion) to take effect. Polycom®, Inc.
Page 629: Entry Queue And Virtual Entry Queue Access
IVR Services in TIP-Enabled Conferences Guidelines ● IVR default audio files are enabled for all TIP Compatibility Modes. ● Only Polycom default Welcome slides are available. Custom Welcome slides are not supported. ● TIP-enabled endpoints can send DTMF digits to MCU.
Page 630: The Cdr File Properties
Each record contains field values separated by commas. This data can be  transferred to an external program such as Microsoft Excel for billing purposes. The following is a sample of an unformatted CDR file. Unformatted CDR File Polycom®, Inc.
Page 631: Multi-Part Cdr Files
1MB the file is saved and further call data recording is stopped and the additional data is lost. The Collaboration Server can be configured to keep recording the data in multiple CDR file set of 1MB each. Multi-Part CDR ensures that conference call data from long duration or permanent conferences is recorded and not lost. Polycom®, Inc.
Page 632: Cdr File Contents
Appendix contains a full list of the events, fields and values that appear in the unformatted file. This appendix can be referred to for information regarding the contents of fields in the unformatted text file, but does not reflect the exact contents of the formatted text file. Polycom®, Inc.
Page 633: Viewing The Conference Records
CDR record has been retrieved and saved to a formatted text file. The following icons are used: The CDR record has not been saved. The CDR record has been saved. Start Time The actual time the conference started. Polycom®, Inc.
Page 634: Multi-Part Cdr File Display
No - when the conference record was not retrieved at all. The File Retrieved field is updated whenever the record is downloaded. Multi-part CDR File display When the Multi-Part CDR is configured on the Collaboration Server, an additional column, Part Index is added to the CDR list. Polycom®, Inc.
Page 635: Refreshing The Cdr List
Note: Viewed when logged in as a special support user. Retrieve Formatted Retrieves the conference information as formatted text into a file whose extension is .txt. The Retrieve dialog box opens. The dialog box displays the names of the destination CDR files. Polycom®, Inc.
Page 636 If the destination file already exists, you will be asked if you want to overwrite the file or specify a new name for the destination file. The files are saved to the selected folder. CDR files are not included in the backup process and should be backed up manually by saving the CDR files to a destination device. Polycom®, Inc.
Page 637: Gateway Calls
● Forwarding of all DTMF codes sent by participants in the Gateway Session to all PSTN and ISDN participants. This is enabled by adding the ALWAYS_FORWARD_DTMF_IN_GW_SESSION_TO_ISDN System Flag to system.cfg and setting its value to YES. ● Up to 80 gateway calls may be run on a fully configured MCU. Polycom®, Inc.
Page 638: Direct Dialing
H.323, SIP and ISDN. PSTN numbers are identified separately and are dialed immediately without trying other connections. If the call is busy, the system will not try to connect the endpoint using another protocol. Polycom®, Inc.
Page 639 [MCU prefix in GK][GW Profile ID]*[Destination Number, first participant]*[Destination Number, second participant]**[Destination number]..*[Destination Number, tenth participant] For example, If the MCU Prefix in the GK is 91 and the GW Profile ID is 2000, and the destination number is 3456 (SIP) enter: 912000*3456. Polycom®, Inc.
Page 640 [Destination number] - the destination number as alias, IPv4 address or ISDN/PSTN number. [@domain name] - the Collaboration Server domain name as registered to the SIP Proxy The dialing string: [GW Profile ID]*[Destination Number, first participant]*[Destination Number, second participant]**[destination number]..*[Destination Number, tenth participant]@domain name Polycom®, Inc.
Page 641: Gateway Ivr Dialing For Ip Participants
Number, second participant]**[destination number]..*[Destination Number, tenth participant]@domain name For example, if the GW Profile ID is 2000, the domain name is service.polycom.com, and the destination number is 3456, enter: 2000*3456@service.polycom.com. If using the IP address of the Collaboration Server signaling host (for example, 172.22.188.22) instead of the domain name enter: 2000*3456@172.22.188.22.
Page 642: Direct Dialing Using Ip Addresses
For Collaboration Servers registered to a gatekeeper, the Collaboration Server can be configured to dial and receive calls to and from H.323 endpoints using the IP address in the event that the Gatekeeper is not functioning. Dial-out Calls For Dial-out calls, direct IP dialing is enabled or disabled by the GK_MANDATORY_FOR_CALLS_OUT system flag. Polycom®, Inc.
Page 643 Dial out to endpoint Alias Name using the Gatekeeper. No dial out to endpoint. Dial out to endpoint Alias Name using the Gatekeeper. Dial-in Calls For Dial-in calls, direct IP dialing is enabled or disabled by the GK_MANDATORY_FOR_CALLS_IN and system flag. Polycom®, Inc.
Page 644: Calling A Sip Endpoint In A Remote Domain
Where: ● The domain of the gateway call is mcu-domain ● The remote destination domain is dest%40dest-domain. ● The “%40” is replaced with an “@” when the gateway call is dialed to the remote SIP destination. Polycom®, Inc.
Page 645: Isdn Participants
If the endpoint is busy, the system will not try to connect the endpoint using another protocol. If the call is not completed after trying all possible protocols, the system displays the number that was dialed on the calling endpoint’s screen and the reason for not completing the call. For details, see Connection Indications. Polycom®, Inc.
Page 646: Destination Numbers
ISDN Network Service and also assigned to the Gateway Profile and the IP endpoints, in such a way that the alias of each endpoint is the number that will be appended to the ISDN prefix. Polycom®, Inc.
Page 647 * and the Gateway Profile ID (for example, *2000) as defined in the Dialing Rule. For more details on Dialing Rules definition in the CMA/DMA, see Dial Rule Operations in the Polycom CMA System Operations Guide, or in the Polycom RealPresence DMA System Operations Guide. Polycom®, Inc.
Page 648: Defining The Ivr Service For Gateway Calls
 Welcome Messages (in the Conference IVR Service - Welcome dialog box).  Chairperson Messages (in the Conference IVR Service - Conference Chairperson dialog box).  Password Messages (in the Conference IVR Service - Conference Password dialog box) Polycom®, Inc.
Page 649 If the participant entered an incorrect conference ID (in gateway calls it is the destination number), requests the participant to enter the number again. Dial Tone The tone that will be played to indicate a dialing tone, to let the calling participant enter the destination number. Polycom®, Inc.
Page 650 Notes: • When using one of the default Polycom slides, the slide will be displayed in the resolution defined in the profile, i.e. CIF, SD, HD 720p or HD 1080p. • When defining a gateway IVR Service, the recommended default slide is: Default_GW_Welcome_Slide.
Page 651: Defining The Conference Profile For Gateway Calls
6 Set the Auto Terminate - At the End option to When Last Participant Remains ensuring that the gateway call will end when only one participant is connected. For more details, see New AVC CP Profile - Advanced Parameters. 7 Define the remaining Profile parameters as described in Defining AVC CP Conferencing Profiles. Polycom®, Inc.
Page 652: Defining The Gateway Profile
To define a new Gateway Profile: 1 In the RMX Management - Rarely Used pane, click Gateway Profiles 2 In the Gateway Profiles list pane, click the New Gateway Profile button. The New Gateway Profile dialog box opens. Polycom®, Inc.
Page 653: System Configuration
An IVR message is played requesting the user to enter a new number, followed by up to five redial attempts. If all redial attempts fail, the user is alerted by an IVR message that the dialed number is unreachable, followed by reorder tone and disconnection. Polycom®, Inc.
Page 654 ● The Redial on Wrong Number message and time-out are repeated according to the value of the WRONG_NUMBER_DIAL_RETRIES system flag. If there is no input from the user, after completing the retries, the user receives the Disconnect on Wrong Number IVR message: Incorrect destination number followed by the Reorder Tone. Polycom®, Inc.
Page 655: Disconnect On Busy
Additional ISDN and PSTN Participants cannot dial in directly to the Gateway Session once it was started. Connection Indications During the connection process to the other endpoints, the system displays on the calling participant’s screen the called number and the connection status. Polycom®, Inc.
Page 656: Gateway Session Parameters
For example: if the Gateway Profile display name is Default_GW_Session, the conference name will be GW_Default_GW_Session(001). Conference ID The ID of the new conference is assigned randomly by the MCU. The Gateway Session automatically ends when only one participant is left in the session. Polycom®, Inc.
Page 657: Connected Participant Parameters
If the dialed number was an IP address, the system displays underscores instead of dots, for example, 172_22_172_89. Participants connected to a gateway session are monitored in the same way as participants connected to ongoing conferences. For details, see Participant Level Monitoring. Polycom®, Inc.
Page 658: Direct Dialing From Isdn/Pstn Endpoint To Ip Endpoint Via A Meeting Room
2 Define the Meeting Room with the following:  Conference Profile in which the Auto Terminate - At the end - When Last Participant Remains option is selected. For more details on Conference Profile definition, see Defining the IVR Service for Gateway Calls. Polycom®, Inc.
Page 659 Gateway Calls ▪ ISDN/PSTN access is enabled and a dial-in number is assigned to the Meeting Room.  The dial-out IP endpoint is added to the Meeting Room’s Participants list. Polycom®, Inc.
Page 660: Dialing To Polycom® Realpresence Dma System
This number is truncated by the Collaboration Server gateway and the truncated digits are replaced by a prefix that corresponds either to the DMA prefix in the Gatekeeper. Call Flow from ISDN Endpoint to Polycom DMA with Automatically Generated Forwarded Dial String Example:...
Page 661: Calling The Realpresence Dma Via Gateway Ivr
265555 Calling the RealPresence DMA via Gateway IVR Audio PSTN/ISDN calls can be routed to Polycom DMA 7000 via the Collaboration Server. ISDN Video endpoints connect using their audio channels (but consume video resources). The RealPresence DMA system enables load balancing and the distribution of multipoint calls on up to 10 Polycom Collaboration Server media servers.
Page 662: Automatic Dial String Generation
Collaboration Server Gateway Session to the RealPresence DMA in order to connect to the required RealPresence DMA Meeting Room. When this configuration option is selected, the participant does not need to interact with the IVR Service. Call Flow from ISDN Endpoint to RealPresence DMA with Automatically Generated Forwarded Dial String Polycom®, Inc.
Page 663: Pstn Dial-In Using Gk Prefix
761234# (The Gatekeeper Prefix”76” is Collaboration Server with DMA PSTN participant enters: automatically removed from 761234# Virtual Meeting Room ID in DMA = the DTMF input string for a 1234 standalone Collaboration DMA gatekeeper prefix = 76 Server.) Polycom®, Inc.
Page 664: Deploying A Polycom Rmx™ Serial Gateway S4Gw
Gateway Calls Deploying a Polycom RMX™ Serial Gateway S4GW UC APL Public Key Infrastructure (PKI) requires that the Serial Gateway S4GW be connected directly to the Collaboration Server and not to the H.323 network. The Serial Gateway effectively becomes an additional module of the Collaboration Server, with all web and H.323 traffic passing through the Collaboration Server.
Page 665: Rmx Manager Application
RMX's management console. The RMX Manager specific to the Maximum Security version being deployed can be downloaded from the Support section of the Polycom website. Modem connection is not supported when the Collaboration Server is in Ultra Secure Mode. For more...
Page 666: Accessing Or Downloading The Rmx Manager Installer
● Accessing the RMX Manager Application Installer Directly from the MCU ● Downloading the RMX Manager application from the Polycom web site at http://www.polycom.com/support and installing it. The Installation procedure is the same as if you have downloaded the application from the Login screen.
Page 667: Downloading The Installation Files From Polycom Support Site
3 Continue the Installation as described in Installing the RMX Manager on Your Workstation. Downloading the Installation files from Polycom Support Site 1 Access the Polycom web site at http://www.polycom.com/support. 2 Click on Documents and Downloads and then select UC Infrastructure from the drop-down list 3 Select the appropriate RMX/Collaboration Server product.
Page 668: Accessing The Rmx Manager Installer From The Login Screen
The Install dialog box is displayed. Installing the RMX Manager on Your Workstation Once the installer has verified that the application’s requirements on the workstation are met, the The Install dialog box is displayed. 1 Click the Install button. Polycom®, Inc.
Page 669 RMX Manager Application The installation proceeds. The installation completes, the application loads and the RMX Manager - MCUs screen is displayed. The first time you start the RMX Manager application, the MCUs pane is empty. Polycom®, Inc.
Page 670: Installing The Rmx Manager For Multi-User Capability
The RMX Manager can be installed to be available to all users of a shared computer during the initial installation. The following procedure is performed after downloading the RMX Manager from the Polycom Support website. The RMX Manager can still be installed from the Collaboration Server Web Client, but the installation will only be available to the current user.
Page 671 RMX Manager Application 4 Click Next. 5 Select Everyone to install the RMX Manager for all users sharing the computer. (Select Just me to install the RMX Manager just for the current user.) 6 Click Next. Polycom®, Inc.
Page 672: Starting The Rmx Manager Application
7 Click Close to close the RMX Manager installer. The installation is complete. Starting the RMX Manager Application Once installed, the RMX Manager can be run using the (non-secured) or (secured) http:// https:// command in the browser’s address line or the Windows Start menu. Polycom®, Inc.
Page 673 If the RMX Manager is displayed in the recently used programs list, click RMX Manager in the list to start the application. b Click All Programs > Polycom > RMX Manager. The MCUs screen is displayed, listing the MCUs currently defined in the RMX Manager.
Page 674: Connecting To The Mcu
Level of Users that can connect to the other MCUs on the list. For example, if the Authorization level of the User POLYCOM is Administrator, all Users connecting to the other MCUs on the list must be Administrators. Each user can have a different login name and password for each of the listed MCUs and they must be defined in the Users list of each of the listed MCUs.
Page 675 The system connects to the Collaboration Server, and the RMX Manager Main Screen is displayed. If a User with the entered Username and Password is not defined in the Collaboration Server, an error message is displayed and the system lets you re-enter the Username and Password. Polycom®, Inc.
Page 676: Rmx Manager Main Screen
The menu items, the Collaboration Server Management features, the Address Book and the Conference Templates are all properties of the selected MCU and apply to it. MCUs Pane The MCUs pane includes a list of MCUs and a toolbar. Polycom®, Inc.
Page 677 Conferences list and monitored. To stop monitoring the conferences running on this MCU and their participants, clear the Monitored check box. ● Video Resources - The number of video resources that are available for conferencing. Polycom®, Inc.
Page 678: Conferences Pane
New conferences run on MCUs selected for Monitoring are automatically added to the Conferences list. You can sort the conferences by MCU by clicking the MCU column heading in the Conferences table. Conferences run on MCUs that are connected but not monitored are not listed. Polycom®, Inc.
Page 679: Collaboration Server Management
The flashing continues until a user with Operator or Administrator permission reviews the list. The System Alerts can be sorted by MCU by clicking the MCU header in the System Alerts table. Polycom®, Inc.
Page 680: Participant Alerts
● The total number of Video ports in the system. ● The number of Video ports in use. ● The High Port Usage threshold. For more details, see the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide, Port Usage Gauges.
Page 681: Adding Mcus To The Mcus List
The Conference Templates pane is initially displayed as a closed tab. The name of the selected Collaboration Server and the number of saved Conference Templates is indicated on the tab. For more details, see the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide, Conference Templates.
Page 682 Enter the password as defined for the user name with which you will login to the MCU. Password The system is shipped with a default User whose password is POLYCOM. Secure Mode Optional. Select this check box to connect to the Collaboration Server with SSL and work in Secure Mode.
Page 683: Starting A Conference
 If the Start Time of the Reservation is past due the conference becomes ongoing immediately.  If the Start Time of the Reservation is in the future the conference becomes ongoing, at the specified time on the specified date. For more information, see Starting a Reservation. Polycom®, Inc.
Page 684: Starting A Conference From The Conferences Pane
1 In the MCUs pane, select the MCU to run the conference. 2 In the Conferences pane, click the New Conference ( ) button. The New Conference – General dialog box opens. RealPresence Collaboration Server (RMX) 1500/2000/4000 New Conference - General Dialog Box Polycom®, Inc.
Page 685: Starting A Reservation
OK. For more details, see Starting an AVC CP Conference from the Conferences Pane in the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide. Starting a Reservation To start a conference from the Reservation Calendar: 1 In the MCUs pane, select the MCU to run the conference.
Page 686: Starting An Ongoing Conference Or Reservation From A Template
3 Click New Reservation ( For more information, see Scheduling an AVC-based Reservation in the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide. Starting an Ongoing Conference or Reservation From a Template An ongoing conference or a Reservation can be started from any Conference Template saved in the Conference Templates list of the selected MCU.
Page 687 Templates. Monitoring Conferences When MCUs are connected to the RMX Manager they are automatically monitored, that is, any ongoing conference that is started on that MCU is automatically added to the Conferences pane and its participants are monitored. Polycom®, Inc.
Page 688: Grouping The Participants By Mcu
MCU name. Grouping the Participants by MCU The Participants can be grouped by MCU and then by conferences. To change the display mode for the Participants pane: ● On the Collaboration Server menu, click View > Group by MCU. Polycom®, Inc.
Page 689: Start Monitoring/Stop Monitoring
To toggle between the two display modes, click View > Group by MCU. Start Monitoring/Stop Monitoring By default, all conferences running on connected Collaboration Servers are monitored. You can stop the automatic monitoring of conferences on a specific MCU in one of the following methods: Polycom®, Inc.
Page 690: Modifying The Mcu Properties
MCU list when installing the RMX Manager. This enables automatic login when connecting the MCU to the RMX Manager. You can modify the MCU properties when the MCU is connected or disconnected. To view and/or modify the MCU Properties: 1 Use one of the following methods: Polycom®, Inc.
Page 691: Disconnecting An Mcu
To Remove an MCU from the list: 1 Use one of the following methods: a Select the MCU to disconnect and click Delete b Right-click the MCU icon and then click Remove MCU. Polycom®, Inc.
Page 692: Changing The Rmx Manager Language
4 Restart the RMX Manager application to implement the language change. Import/Export RMX Manager Configuration The RMX Manager configuration that includes the MCU list and the multilingual selection can be save to any workstation/PC on the network and imported to any Multi-RMX Manager installed in the network. This Polycom®, Inc.
Page 693 To Import the RMX Manager Configuration: 1 In the RMX Manager, click Import RMX Manager Configuration in the toolbar, or right-click anywhere in the MCUs pane and then click Import RMX Manager Configuration. The Import RMX Manager Configuration dialog box opens. Polycom®, Inc.
Page 694 .NET Framework 3.5 or a later version of the .NET Framework. • .NET Framework 2.0 plus Service Pack 1 or later. To install the RMX Manager: 1 Set the Collaboration Server to Non Secure Communication Mode a In the RMX Management pane, click IP Network Services. Polycom®, Inc.
Page 695 In the IP Network Services list pane, double click the Management Network entry. The Management Network Properties dialog box is displayed. c Click on the Security tab. The Security dialog box is displayed. d Clear the Secured Communication check box. Polycom®, Inc.
Page 696 The DNS dialog box is displayed. 3 Enter the Local Domain Name. The Local Domain Name must be the same as the MCU Host Name. If the content of these two fields are not identical an active alarm is created. Polycom®, Inc.
Page 697 Purchasing and Installing a Certificate. 6 Set the Collaboration Server to Secure Communication Mode a In the RMX Management pane, click IP Network Services. b In the IP Network Services list pane, double click the Management Network entry. Polycom®, Inc.
Page 698 RMX Manager Application The Management Network Properties dialog box is displayed. c Click the Security tab. The Security dialog box is displayed. d Select the Secured Communication check box. Polycom®, Inc.
Page 699: Using An Internal Certificate Authority
Certificate Authority. To add the Internal Certificate Authority as a trusted Certificate Authority: 1 Navigate to the folder where the certificate (.cer) file is saved. 2 Open the certificate file. 3 Click the Details tab. Polycom®, Inc.
Page 700 4 Click the Copy to File button. The Certificate Export Wizard is displayed. 5 Click Next. The Export File Format dialog box is displayed. 6 Select Base-64 encoded X.509 (.CER). 7 Click Next. The File to Export dialog box is displayed. Polycom®, Inc.
Page 701 8 In the File Name field, enter the file name for the exported certificate. 9 Click Next. The final Certificate Export Wizard dialog box is displayed. 10 Click the Finish button. The successful export message is displayed. 11 Click OK. Polycom®, Inc.
Page 702: Administration And Utilities
System Alerts indication bar becomes statically red until the errors have been resolved in the MCU. The Participants Alerts indication bar blinks red indicating participant connection difficulties in conferences. Once viewed, the Participant Alerts indication bar becomes statically red until the errors have been resolved in the MCU. Polycom®, Inc.
Page 703: System Alerts
Collaboration Server and can be generated into a report that can be saved in *.txt format. To view the System Alerts list: 1 Click the red blinking System Alerts indication bar. The Active Alarms pane opens. This screen indicates what events have not been resolved. Polycom®, Inc.
Page 704 System Alerts indication bar. It displays the current system errors and is a quick indicator of the MCU status. Faults Full List - A list of all system faults. Note: Viewed when logged in as a special support user. Polycom®, Inc.
Page 705 The Participant Alerts pane displays similar properties to that of the Participant List pane. For more information, see Participant Level Monitoring in the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide. 2 To resolve participant issues that created the Participant Alerts, the administrator can either...
Page 706: Rmx Time
Local Time The MCU’s local time settings, are calculated from the GMT Time and the GMT Offset. GMT Time The MCU’s current GMT Time settings. Select the Up or Down arrows to alter the GMT Time on the MCU. Polycom®, Inc.
Page 707 Use this button to adjust the start time of all the reservations in one operation. Time For more information see Adjusting the Start Times of all Reservations. (Button) Not supported in the RealPresence Collaboration Server. After resetting the MCU a delay may occur when synchronizing with the external NTP server. Polycom®, Inc.
Page 708: Resource Management
The following table summarizes the resource capacities of fully configured (with all media cards at their full capacity) and fully licenced Collaboration Servers with the various card types per resolution in AVC CP only Conferencing mode or in SVC only conferences (and not in mixed CP and SVC conferences). Polycom®, Inc.
Page 709 The port consumption ratios of different calls against that of a HD720p30 call are as shown in this table. Port Consumption Ratios of Different Calls Card Type/ HD1080p60 HD1080p30 HD720p30 AVC SD AVC CIF Audio Conferencing Mode MPMRx 0.3333 CP only or SVC only MPMx CP only 0.3333 0.0833 0.3333 or SVC only Polycom®, Inc.
Page 710: Mcu Capacities In Mixed Cp And Svc Conferencing
Resource Usage in Mixed CP and SVC Conferencing Port Consumption Ratios of Different Calls Card Type/ HD1080p60 HD1080p30 HD720p30 AVC SD AVC CIF Audio Conferencing Mode MPMRx 0.75 0.75 0.75 0.3333 mixed CP and MPMx mixed 0.75 0.75 CP and SVC Polycom®, Inc.
Page 711: Resource Usage In Avc Cp Conferencing
HD720p30 Equivalent Video Resource Usage vs. Resolution HD Video Resources Used per Collaboration Server Model Resolution/fps 1500 / 2000 / 4000 MPMx 1800 2000 / 4000 MPMRx H.261 CIF 30fps H.263 CIF 30fps H.263 4CIF 30fps H.264 CIF 30fps H.264 CIF 60fps Polycom®, Inc.
Page 712: Resource Capacity Modes
MCU, the system lets you allocate 80 ports although only 40 video resources are available for participant connection. (However, an active alarm will be added to the Active Alarms list indicating a resource deficiency). From Version 8.1, only the MPMx Media Card and Card Configuration Mode are supported. Polycom®, Inc.
Page 713: Flexible Resource Capacity Mode
Configuring the Video/Voice Resources • Resource re-configuration should only be performed when no conferences are running on the MCU. • Updating the configuration sequentially requires a 10 seconds wait between updates, to let the system complete the update process. Polycom®, Inc.
Page 714: Forcing Video Resource Allocation To Cif Resolution
SD or HD video resources. Once the endpoint connects to the conference, its type is identified by the Collaboration Server and, if applicable, the Collaboration Server will connect it using one CIF resource, even if a higher resolution can be used. Polycom®, Inc.
Page 715: Resource Reports
When viewing the Collaboration Server resource report, the resource allocations are described in AVC HD720p30 units. The Resource Report also includes a graphic representation of the resource usage. One resource report is available for all resource usage including SVC-based endpoints. Polycom®, Inc.
Page 716: Displaying The Resource Report
● 6 of its 30 HD720p30 resources allocated as Audio = 72 Audio resources (6x12). ● All 72 Audio resources free (green). ● The remaining 24 HD720p30 resources allocated as Video resources. ● 3 of the 24 HD720p30 resources are occupied (red) while the remaining 21 are free. Polycom®, Inc.
Page 717: Collaboration Servers 1800 And 2000/4000 With Mpmrx Media Cards
(Audio) resources. These MCUs allocate the same amount of system resources to Voice (Audio) participants, as those allocated to CIF Video participants. Example: A Collaboration Server with MPMRx media cards installed has 200 licensed HD720p30 resources, all of which are free. Polycom®, Inc.
Page 718: Port Gauge
Moving the cursor over the Video bar displays the following view: Port Gauge The Port Gauge in the Status Bar show the numbers as they appear in the resource report. In the following example, 20 of the 400 system resources are shown as occupied. Polycom®, Inc.
Page 719: Collaboration Server 1800 Resource Capacity
The Collaboration Server Model 1800, and Models 2000/4000 Resource Capacities are set out below. Collaboration Server 1800 Resource Capacity The RMX 1800 system allocates port resources in AVC HD 720 p30 units. The number of unit ports each types of calls requires differs for AVC-SVC mixed conferences and non-mixed conferences. Polycom®, Inc.
Page 720 SVC call requiring1/3 of a license port. In fact, one port will be allocated. For more information about resources licenses and capacities for the various Collaboration Server 1800 media card configurations, see the Realpresence Collaboration Server (RMX) 1800 Hardware Guide. Polycom®, Inc.
Page 721: Collaboration Server 2000/4000 Resource Capacity
On the RMX 2000/4000 a maximum of two RTM ISDN cards are supported, each providing connection for up to either 7 E1 or 9 T1 PRI lines. On RMX 1500/2000/4000, E1 and T1 connections cannot be used simultaneously. Polycom®, Inc.
Page 722 When the RealPresence Resource Manager, Polycom CMA and Polycom RealPresence DMA system are part of the solution, following a request by the RealPresence Resource Manager, Polycom CMA or Polycom RealPresence DMA system, the MCU will send updates on resource usage to both CMA and DMA, with each application updating its own resource usage for the MCU.
Page 723: Port Usage Threshold
1 In the Setup menu, click Port Gauge to open the Port Gauge dialog box. Port Gauge Threshold Setting - RealPresence Collaboration Server (RMX) 1500/2000/4000 with MPMx Cards Port Gauge Threshold Setting - RealPresence Collaboration Server 1800 and RealPresence Collaboration Server (RMX) 2000/4000 with MPMRx Cards Polycom®, Inc.
Page 724: Sip Dial-In Busy Notification
SIP video H.323 cascaded links and ISDN video. When the call is rejected by the MCU because of lack of resources, the appropriate indication will be sent by the MCU to the SIP audio endpoint. Polycom®, Inc.
Page 725 (RMX) 2000/4000 with an MPMRx card, the Port Usage Gauge displays for the selected MCU: ● The total number of Video ports in the system. ● The number of Videoports in use. ● The High Port Usage threshold. Port Gauges - RealPresence Collaboration Server (RMX) 1500/2000/4000 with MPMx cards Polycom®, Inc.
Page 726 Administration and Utilities Port Gauges - RealPresence Collaboration Server 1800 and RealPresence Collaboration Server (RMX) 2000/4000 with MPMRx cards The basic unit used for reporting resource usage in the Port Gauges is HD720p30. Results are rounded to the nearest integer. Polycom®, Inc.
Page 727: System Information
System Information Field Description Total Number of CP Displays the number of HD720p30 video resources licensed for the system. (HD720p30) Resources Each HD720p30 resource represents 3 CIF video resources. Each SVC resource is equivalent to one CIF video resource. Polycom®, Inc.
Page 728 Indicates if the MCU is licensed to run SVC-based conferences. Polycom Partners Indicates that the System Software contains features for the support of specific Polycom Partner environments. Memory Size [MB] Indicates the MCU system memory size in Megabytes. Note: If Memory size is 512MB (Collaboration Server 1500/2000/4000 only), Version 7.1 and later are not supported.
Page 729: Mib Files
The MULTI-MEDIA_MIB_TC must be compiled before compiling the other MIBs. Private MIBs ● RMX-MIB (RMX-MIB.MIB)  Contains the statuses of the Collaboration Server: Startup, Normal and Major.  Contains all the Alarms of the Collaboration Server that are sent to the SNMP Manager. Polycom®, Inc.
Page 730: Standard Mibs
Notifications group allows an MCU, if enabled, to inform a remote management client of its operational status. Note: The Collaboration Server supports only one field in H.341-H323MC MIB. The Collaboration Server reports the Gatekeeper address using H.341-H323MC MIB – 323McConfigGatekeeperAddress (0.0.8.341.1.1.4.2.1.1.4) in response to a query from a manager. Polycom®, Inc.
Page 731: Unified Mib
The Collaboration Server uses the Polycom Unified MIB, in addition to the RMX specific MIB. The Polycom Unified MIB is an MIB that is used by many Polycom products. The following table describes the information provided by the Collaboration Server in the Unified MIB.
Page 732 Number of calls in the last minute which ended with a failure code. CallsEndedScsfl Integer Number of calls in the last minute which ended with a success code. CallsEndedFailed Integer Number of calls in the last minute which ended with a failure code. NumActvCnfrncs Integer Number of active conferences. Polycom®, Inc.
Page 733 Community: public Enterprise: enterprises.8072.3.2.10 Bindings (3) ● Alarm Fault trap. The third trap type is a family of traps defined in the POLYCOM-RMX-MIB file, these traps are associated with the Collaboration Server active alarm and clearance (proprietary SNMP trap). An Example of an Alarm Fault Trap...
Page 734: Status Trap
Task terminated 5008 Low Processing Memory 5009 Low system Memory 5010 High system CPU usage 5014 High CPU utilization 5016 Process idle 5107 Failed to open Apache server configuration file 5108 Failed to save Apache server configuration file Polycom®, Inc.
Page 735 5606 MCU Reset to enable Diagnostics mode 5607 Startup process failure 5801 Polycom default User exists. For security reasons, it is recommended to delete Only in non-Ultra this User and create your own User. Secure Mode 5904 Single clock source...
Page 736: Defining The Snmp Parameters In The Collaboration Server
The MIB files are saved to the selected directory. 7 Click Close to exit the Retrieve MIB Files dialog box. 8 In the Agent dialog box, define the parameters that allow the SNMP Management System and its user to easily identify the MCU. Polycom®, Inc.
Page 737 Traps are messages sent by the MCU to the SNMP Managers when events such as MCU Startup or Shutdown occur. Traps may be sent to several SNMP Managers whose IP addresses are specified in the Trap Destinations box. Polycom®, Inc.
Page 738 Specifies the version, either Version 1 2 or 3 of the traps being sent to the IP Host. Polycom software supports the standard SNMP version 1 and 2 traps, which are taken from RFC 1215, convention for defining traps for use with SNMP.
Page 739 Trap. If the Engine ID field (Version 3) is empty when Enable Trap Inform has been selected, the Engine ID is set by the Client. Community Name Enter the Community Name of the manager terminal used to monitor the 1, 2 MCU activity Polycom®, Inc.
Page 740 The new IP Address and Community name is added to the Trap Destinations box. a To delete the IP Address of a Manager terminal, select the address that you wish to delete, and then click the Remove button. The IP address in the Trap Destinations box is removed. Polycom®, Inc.
Page 741 When the Accept SNMP packets from all Hosts is disabled, a valid query must contain the appropriate community string and must be sent from one of the Manager terminals whose IP address is listed in this dialog box. Polycom®, Inc.
Page 742 Range: DES, AES Security Level field. Default: DES Privacy Password Enter a Privacy Password. Range: 8 - 48 characters Default: Empty Engine ID Enter an Engine ID to be used for both the Agent and the Trap. Default: Empty Polycom®, Inc.
Page 743: Hot Backup
In SVC-based conferencing, since dial-out is unavailable, SVC-enabled endpoints will have to manually reconnect to the conference. The following entities are automatically backed up and updated on the Slave MCU: ● Ongoing Conferences  Layout  Video Force  Participant Status (Muted, Blocked, Suspended) ● Reservations ● Meeting Rooms Polycom®, Inc.
Page 744: Guidelines For Implementing Hot Backup
● Collaboration Server 1500/2000/4000 only: Video/Voice Port Configurations on the Master MCU are not synchronized with the Slave MCU. You must manually set the Video/Voice Port Configurations on both the Master and Slave MCUs to the same level. Enabling Hot Backup To enable Hot Backup: Polycom®, Inc.
Page 745: Using Hot Backup Triggers
The Hot Backup triggers initiates the Hot Backup swap from Master to Slave when the selected conditions on the Master MCU occur. Guidelines for Configuring the Hot Backup Triggers ● Hot Backup triggers should be configured on both the Master and Slave MCUs. Polycom®, Inc.
Page 746: Configuring The Hot Backup Triggers
Backup feature is enabled. To add the Hot Backup triggers to the Hot Backup configuration: 1 In the Hot Backup dialog box, expand the Trigger Hot Backup Triggers. A dialog box opens with a list of event triggers displayed. Polycom®, Inc.
Page 747: Modifications To The Master Mcu Requiring System Reset
1 Disable the Hot Backup on the Master and Slave MCUs. 2 Modify the Master MCUs configuration. 3 Reset the Master MCU. 4 When the reset is complete, enable Hot Backup on the Master and Slave MCUs. 5 If required, reset the Slave MCU. Polycom®, Inc.
Page 748: Audible Alarm Permissions
If after stopping the Audible Alarms a new Operator Assistance request event occurs, the audible alarm is re-activated. To stop the Audible Alarm on the Collaboration Server Client or RMX Manager: ● On the Collaboration Server menu, click Setup > Audible Alarms > Stop Repeating Alarm When selected all audible alarms are immediately stopped. Polycom®, Inc.
Page 749: Configuring The Audible Alarms
Define the number of times the audible alarm will be played. Default number of repetitions is 4. Repetition interval in Define the number of seconds that the system will wait before playing the seconds Audible Alarm again. Default interval is 20 seconds. Polycom®, Inc.
Page 750: Replacing The Audible Alarm File
5 In the Download Audible Alarm File dialog box, click OK to download the file to the MCU. The new file replaces the file stored on the MCU. If multiple Collaboration Servers are configured in the RMX Manager, the file must be downloaded to each of the required MCUs separately. Polycom®, Inc.
Page 751: Multilingual Setting
When the ULTRA_SECURE_MODE System Flag is set to YES, the banners are displayed by default and cannot be disabled. When set to NO (default), banner display is according to the check box selection in the Banners Configuration dialog box. Polycom®, Inc.
Page 752 Custom banner not deleted. ● The Custom Login Banner may contain up to 1300 characters. ● An empty Login Banner is not allowed. ● Any attempt to modify a non-modifiable banner results in it automatically being copied to the Custom banner. Polycom®, Inc.
Page 753 You are about to access a system that is intended for authorized users only. should have no expectation of privacy in your use of this system. Use of this system constitutes consent to monitoring, retrieval, and disclosure of any information stored within the system for any purpose including criminal prosecution. Polycom®, Inc.
Page 754: Customizing Banners
The Login and Main Screen banners can be customized to display conference information, assistance information or warning text as required in the Ultra Secure Mode. To customize the banners: 1 In the Collaboration Server menu, click Setup > Customize Display Settings > Banners Configuration. The Banners Configuration dialog box opens. Polycom®, Inc.
Page 755 100KB. when the ULTRA • The banner may not be left Main Page SECURE_MODE flag blank when the ULTRA Banner is set to YES. SECURE_MODE flag is set to YES. 3 Click the OK button. Polycom®, Inc.
Page 756: Banner Display
When the Collaboration Server is configured to work in Ultra Secure Mode, such as Maximum Security Environments, the display banner includes the terms and conditions for system usage as detailed in the default text: contained in Sample Banner 1. Polycom®, Inc.
Page 757: Main Screen Banner
When the Collaboration Server is configured to work in Ultra Secure Mode, such as the Maximum Security environment, the display banner includes the following default text: THIS IS A DOD SYSTEM AND IS SUBJECT TO MONITORING, UNAUTHORIZED USE MAY SUBJECT YOU TO ADMINISTRATIVE ACTION OR CRIMINAL PROSECUTION AND PENALTIES. Polycom®, Inc.
Page 758: Software Management
● CDR files are not included in the backup process and should be backed up manually by saving the CDR files to a destination device. Using Software Management To backup configuration files: 1 On the Collaboration Server menu, click Administration > Software Management > Backup Configuration. The Backup Configuration dialog box opens. Polycom®, Inc.
Page 759 2 Browse to the Restore Directory Path where the backed up configuration files are stored and then click Restore. To download MCU software files: 1 On the Collaboration Server menu, click Administration > Software Management > Software Download. 2 Browse to the Install Path and then click Install. Polycom®, Inc.
Page 760: Ping The Collaboration Server
Enter the Host Name or IP Address of the network entity to be Pinged. 3 Click the Ping button. The Ping request is sent to the Host Name or IP Address of the Collaboration Server entity. The Answer is either:  OK, or  FAILED Polycom®, Inc.
Page 761: Notification Settings
The Notification Settings dialog box is displayed. The following notification options are displayed. Notification Settings Parameters Field Description New Connection Notification of a new user/administrator connecting to the Collaboration Server. New Conference Created New conference has been created. Polycom®, Inc.
Page 762 Updates you of any new alarm that occurred. Fault List Updated Updates you when the faults list is updated (new faults are added or existing faults are removed). 2 Enable/Disable All Notifications or Custom to select specific notifications to display. 3 Click OK. Polycom®, Inc.
Page 763: Logger Diagnostic Files
Select All Selects all the logger files listed. Browse Selects the destination folder for download. Retrieve Files Saves files to the destination folder. When retrieved, the log file name structure is as follows: ● Sequence number (starting with 1) Polycom®, Inc.
Page 764 2 In the Logger Diagnostic Files dialog box, click the Browse button. 3 In the Browse for Folder window, select the directory location to save the Logger files and click OK. You will return to the Logger Diagnostic Files dialog box. Polycom®, Inc.
Page 765: Information Collector
OS (Core dumps, CFG - DNS, DHCP, NTP, kernal state, • CFG directory (without IVR) event logs • Signaling Trace files (H.323 & SIP) • Cards info: HW version, state and status • Central Signaling logs • SW version number • Processes internal state and statistics Polycom®, Inc.
Page 766: Ultra Secure Mode
RAM (involves only a small amount of information where the RAM size is 1/2 a gigabyte). The zipped file (info.tgz) can be opened with the following applications: WinRAR and WinZip. The entire zipped file is then sent to Polycom’s Network Systems Division for analysis and troubleshooting. Ultra Secure Mode The Information Collector logs information from the Collaboration Server’s Network Intrusion Detection...
Page 767 Administration and Utilities Information Collector - Ultra Secure Mode Polycom®, Inc.
Page 768: Step 2: Saving The Compressed File
Auditor An Auditor is a user who can view Auditor and CDR files for system auditing purposes. The Auditor user must connect to the Collaboration Server using the Collaboration Server Web Client only. Polycom®, Inc.
Page 769: Auditor Files
Using the Restore Factory Defaults of the System Restore procedure erases Audit Files. Retrieving Auditor Files You can open the Auditor file directly from the Auditor Files list or you can retrieve the files and save them to a local workstation. Polycom®, Inc.
Page 770 Auditor File Viewer. To retrieve files for storage on a workstation: 1 Click Browse and select the folder on the workstation to receive the files and then click OK. The folder name is displayed in the directory path field. Polycom®, Inc.
Page 771: Auditor File Viewer
The Auditor File Viewer enables Auditors and Administrators to view the content of and perform detailed analysis on auditor event data in a selected Auditor Event File. You can view an Auditor Event File directly from the Auditor Files list or by opening the file from the Auditor File Viewer. Polycom®, Inc.
Page 772 The sequence number of the event generated by the Collaboration Server. Date & Time The date and time of the event taken from the Collaboration Server’s Local Time setting. User Name The Username (Login Name) of the user who triggered the event. Polycom®, Inc.
Page 773 Yes – performed by the system. • No – rejected by the system. Description A text string describing the process, action, request or transaction. Additional Information An optional text string describing the process, action, request or transaction in additional detail. Polycom®, Inc.
Page 774: Audit Events
File system scan failure. File system space shortage. Internal MCU reset. Internal System configuration during startup. Invalid date and time. Invalid MCU Version. IP addresses of Signaling Host and Control Unit are the same. IP Network Service configuration modified. Polycom®, Inc.
Page 775 MCU Reset to enable Diagnostics mode. MCU reset. Music file error. New activation key was loaded. New version was installed. NTP synchronization failure. Polycom default User exists. Private version is loaded. Restoring Factory Defaults. Secured SIP communication failed. Session disconnected without logout SSH is enabled.
Page 776 Transactions that are recorded by the Auditor. Transactions recorded by the Auditor Transaction TRANS_CFG:SET_CFG TRANS_IP_SERVICE:DEL_IP_SERVICE TRANS_IP_SERVICE:NEW_IP_SERVICE TRANS_IP_SERVICE:SET_DEFAULT_H323_SERVICE TRANS_IP_SERVICE:SET_DEFAULT_SIP_SERVICE TRANS_IP_SERVICE:UPDATE_IP_SERVICE TRANS_IP_SERVICE:UPDATE_MANAGEMENT_NETWORK TRANS_ISDN_PHONE:ADD_ISDN_PHONE TRANS_ISDN_PHONE:DEL_ISDN_PHONE TRANS_ISDN_PHONE:UPDATE_ISDN_PHONE TRANS_ISDN_SERVICE:DEL_ISDN_SERVICE TRANS_ISDN_SERVICE:NEW_ISDN_SERVICE TRANS_ISDN_SERVICE:SET_DEFAULT_ISDN_SERVICE TRANS_ISDN_SERVICE:UPDATE_ISDN_SERVICE TRANS_MCU:BEGIN_RECEIVING_VERSION TRANS_MCU:COLLECT_INFO TRANS_MCU:CREATE_DIRECTORY TRANS_MCU:FINISHED_TRANSFER_VERSION TRANS_MCU:LOGIN TRANS_MCU:LOGOUT TRANS_MCU:REMOVE_DIRECTORY TRANS_MCU:REMOVE_DIRECTORY_CONTENT TRANS_MCU:RENAME TRANS_MCU:RESET TRANS_MCU:SET_PORT_CONFIGURATION TRANS_MCU:SET_RESTORE_TYPE TRANS_MCU:SET_TIME Polycom®, Inc.
Page 777 Administration and Utilities Transactions recorded by the Auditor (Continued) Transaction TRANS_MCU:TURN_SSH TRANS_MCU:UPDATE_KEY_CODE TRANS_OPERATOR:CHANGE_PASSWORD TRANS_OPERATOR:DELETE_OPERATOR TRANS_OPERATOR:NEW_OPERATOR TRANS_RTM_ISDN_SPAN:UPDATE_RTM_ISDN_SPAN TRANS_SNMP:UPDATE Polycom®, Inc.
Page 778: Activex Bypass
Installing ActiveX To install ActiveX components on all workstations in the network: 1 Download the MSI file EMA.ClassLoaderInstaller.msi from the Polycom Resource Center. The MSI file contains installation scripts for both .NET Framework and .NET Security Settings. 2 Create a text file to be used during the installation containing the IP addresses of all the Collaboration Server systems (both control unit and Shelf Management IP addresses) that each workstation in the network is to connect to.
Page 779: Resetting The Collaboration Server
The duration of the Startup depends on the type of activity that preceded the MCU reset. For example: Fast Configuration Wizard, New Version installation, Version Upgrade, Restore Last Configuration etc. When resetting the Collaboration Server from the Hardware Monitor, sometimes SIP endpoints may remain connected although the conference ended. Polycom®, Inc.
Page 780: System Configuration Flags
1 On the Collaboration Server menu, click Setup > System Configuration. The System Flags dialog opens. 2 In the MCMS_PARAMETERS_USER flags listed in the MCMS_PARAMETERS_USER tab, the Flags table can be modified. 3 To modify a flag value, double-click or select the flag and click Edit Flag. Polycom®, Inc.
Page 781 5 Click OK to close the Update Flag dialog. 6 Repeat steps 2–5 to modify additional flags. 7 Click OK to close the System Flags dialog. For flag changes (including deletion) to take effect, reset the MCU. For more information see Resetting the Collaboration Server. Polycom®, Inc.
Page 782: Manually Adding And Deleting System Flags
When set to YES, Duplicate Address Detection is enabled in for both IPv4 and IPv6. When set to NO, Duplicate Address Detection is disabled for both IPv4 and IPv6. When using IPv6, ICMPv6 type 135 packets are also disabled. Polycom®, Inc.
Page 783 Range: 10-720 seconds. DISABLE_INACTIVE_USER Users can be automatically disabled by the system when they do not log into the Collaboration Server application for a predefined period. Possible Values: 0 - 90 days. Default: 0 (disables this option). Default (ULTRA_SECURE_MODE=YES): 30 Polycom®, Inc.
Page 784 Default: NO, for security reasons. ENABLE_CYCLIC_FILE_SYSTEM_ Enables or disables the display of Active Alarms before overwriting the ALARMS older CDR/Auditor/Log files, enabling the users to backup the older files before they are deleted. Default: NO Default (ULTRA_SECURE_MODE=YES): YES Polycom®, Inc.
Page 785 If set to YES, a gatekeeper is required to receive incoming H.323 calls. If a gatekeeper is not configure in the Collaboration Server, the calls will fail. If set to NO (default), gatekeeper is not required to process H.323 incoming calls and H.323 participants can dial in with or without a gatekeeper. Polycom®, Inc.
Page 786 When set to NO (default) this flag prevents potential scheduling conflicts from occurring as a result of system calls from external scheduling applications such as Polycom ReadiManager®, CMA™ 4000/5000 and others via the API. Set to YES to schedule conference reservations using an external scheduling application.
Page 787 • FILL_FROM_FIRST_CONFIGURED_SPAN - To allocate all channels on the first configured span before allocating channels on other spans. • FILL_FROM_LAST_CONFIGURED_SPAN - To allocate all channels on the last configured span before allocating channels on other spans. Default: LOAD_BALANCE Polycom®, Inc.
Page 788 TelePresence mode, cropping is done as follows: • Left/right sides: no cropping • Top/Bottom: the calculated area to be stripped will be cropped 84% of the calculated area to be stripped will be cropped from the bottom, and 16%will be cropped from the top. Polycom®, Inc.
Page 789 0. • System reset is not required for flag changes to take effect. LAST_LOGIN_ATTEMPTS If YES, the system displays a record of the last Login of the user. Default: NO. For more details, see User Login Record. Polycom®, Inc.
Page 790 Range: 1 - 4 Default: 2 Note: In Version 7.7, if a Polycom DMA system is installed in your environment, you must change the value of this flag to 4 to maintain the compatibility between the Collaboration Server and the DMA.
Page 791 The name of the MCU that is displayed on the endpoint’s screen when connecting to the conference. Default: POLYCOM RMX 1500 / POLYCOM RMX 2000 / POLYCOM RMX 4000 / POLYCOM RealPresence Collaboration Server 1800 depending on the product type.
Page 792 NUMERIC_CHAIR_PASS_MAX_ The maximum number of digits that the user can enter when manually assigning a password to the chairperson. Range: • 0 – 16 (Standard Security Mode) • 9 – 16 (Ultra Secure Mode). Default (both Modes): 16 Polycom®, Inc.
Page 793 NUMERIC_CONF_PASS_MAX_ The maximum number of digits that the user can enter when manually assigning a password to the conference. Range: • 0 – 16 (Standard Security Mode) • 9 – 16 (Ultra Secure Mode). Default (both Modes): 16 Polycom®, Inc.
Page 794 For more details, see Implementing Password Re-Use / History Rules. RESTRICT_CONTENT_ If set to YES, only the conference lecturer may send content to the conference. BROADCAST_TO_LECTURER If set to NO, any conference participant can send content. Default: YES Polycom®, Inc.
Page 795 Profile -Site Names dialog box. STAR_DELIMITER_ALLOWED When set to YES, an asterisk “*” can be used as a delimiter in Conference and Meeting Room dial strings. The dial string is first searched for “'#' first followed by “*”. Default: NO Polycom®, Inc.
Page 796 User Management • Strong Passwords • Login and Session Management • Cyclic File Systems alarms Default: NO For a list of flags affected when the Ultra Secure Mode is enabled, see System Flags affected by Ultra Secure Mode. Polycom®, Inc.
Page 797 3 In the Value field enter the flag value. The flags in the Manually Added, Modified, Deleted System Flags table can be manually added to the MCMS_PARAMETERS_USERS tab. 4 Click OK to close the New Flag dialog. The new flag is added to the flags list. Polycom®, Inc.
Page 798 If the endpoint switches from inband to outband or visa versa the value of the SET_DTMF_SOURCE_DIFF_IN_SEC flag determines the time interval after which both inband and outband tones/digits will be accepted. • 1 - Outband (H.245) only • 2 - Inband only Polycom®, Inc.
Page 799 This flag is used to control the system behavior in an environment where _LYNC some Lync clients use the Polycom CCS plug-in and some do not. When set to NO (default), Content is sent to all Lync clients over the video channel, including those with the plug-in installed, even when the Send Content to Legacy Endpoints is disabled.
Page 800 Default: 50 BURN_BIOS Although not recommended, setting this flag’s value to NO will prevent BIOS upgrade. Default: YES. CAC_ENABLE When set to YES, enables the Call Admission Control implementation in the Collaboration Server. Default: NO (CAC is disabled) Polycom®, Inc.
Page 801 H.225 setup message. Default: YES. CPU_BONDING_LINK_ Used when using the MII Monitor for troubleshooting networks.This flag sets the MII Polling Interval in milliseconds. A value of zero disables MII MONITORING_FREQUENCY monitoring. Default: 100 Polycom®, Inc.
Page 802 Enables or disables SIP dummy registration on the domain. REGISTRATION Possible Values: NO (Default) - Disables SIP dummy registration. YES - Enables SIP dummy registration. Note: For homologation and certification testing, the flag must be set to YES. Polycom®, Inc.
Page 803 When set to NO (default), Closed Captions are disabled. When set to YES, Closed Captions are enabled. ENABLE_EPC When set to YES (default), enables Polycom proprietary People+. When set to NO, disables this feature for all conferences and participants. Polycom®, Inc.
Page 804 Enables the Microsoft FEC (Forward Error Correction) support for RTV. Range: Auto/No Default: Auto When set to Auto, FEC support is enabled. FEC uses the DV00 option (DV=00 - one FEC per frame using XOR). When set to No, FEC support is disabled. Polycom®, Inc.
Page 805 Enable / disable SirenLPR Audio Algorithm for use in IP (H.323, SIP) calls in both CP and VSW conferences. Range: YES / NO Default: YES ENABLE_SIRENLPR_SIP_ Enables the SirenLPR audio algorithm when using encryption with the SIP protocol. ENCRYPTION Range: YES / NO Default: NO Polycom®, Inc.
Page 806 The URL of the external database application. For the sample script application, the URL is: <virtual directory>/SubmitQuery.asp EXTERNAL_DB_IP Applicable to the RealPresence Collaboration Server (RMX) 1500/2000/4000 only. The IP address of the external database server, if one is used. Default: 0.0.0.0 Polycom®, Inc.
Page 807 Applicable to the RealPresence Collaboration Server (RMX) 1500/2000/4000 only. The login name defined for the Collaboration Server in the external database server. Default: POLYCOM EXTERNAL_DB_PASSWORD Applicable to the RealPresence Collaboration Server (RMX) 1500/2000/4000 only. The password associated with the user name defined for the Collaboration Server on the external database server.
Page 808 Content protocols: Up to H.264 or H.263. When set to YES, the Collaboration Server checks frame rate, resolution and all other parameters of the Content mode as declared by an endpoint before receiving or transmitting Content. Default: NO. Polycom®, Inc.
Page 809 Setting is Graphics. Range: 0-1536 Default: 128 H264_HD_HIGHRES_MIN_CONTE Determines the minimum content rate (in kbps) required for endpoints to NT_RATE share H.264 high quality content via the Content channel When Content Setting is Hi Resolution Graphics. Range: 0-1536 Default: 256 Polycom®, Inc.
Page 810 IP_ENVIRONMENT_LINK flag must be set to YES. IP_RESPONSE_ECHO When the System Flag value is YES, the Collaboration Server will respond to ping (IPv4) and ping6 (IPv6) commands. When set to NO, the Collaboration Server will not respond to ping and ping6 commands. Polycom®, Inc.
Page 811 Enables you to override the Collaboration Server resolution selection and limit it to a lower resolution, hence minimizing the resource usage to 1 or 1.5 video resources per call instead of 3 resources. Possible flag values are: AUTO (default), QCIF, CIF, VGA or HD720. Polycom®, Inc.
Page 812 IP_ENVIRONMENT_LINK flag must be set to NO. MS_CAC_AUDIO_MIN_BR The minimum bit rate for audio using the Microsoft CAC (Call Admission Control) protocol. When the bit rate is lower than the MS_CAC_AUDIO_MIN_BR, the call is not connected. Range: 0 - 384 Default: 30 Polycom®, Inc.
Page 813 The default value of this flag is set according to the SVC license: 1 - If SVC is enabled in the license (the only possible value). 4 - If SVC is disabled in the license Range: 1-4 (If SVC is disabled in the license). Polycom®, Inc.
Page 814 When set to NO (default), local the ICE channel is closed after applying CAC bandwidth management when Call Admission Control is enabled in CASE_OF_LOCAL_MODE the local network. When set to YES, the ICE channel is preserved open throughout the call. Default: NO Polycom®, Inc.
Page 815 • YES - Cells of dropped endpoints are not reassigned, but will be reserved until the endpoint reconnects. For information see the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide, Force Layout and Preserve Participant Call.
Page 816 REMOVE_EP_FROM_LAYOUT Enables the removal of empty video cells from a Video Layout. _ON_NO_VIDEO_TIMER REMOVE_H323_EPC_CAP_TO_ Used to disable EPC protocol. Use of Polycom’s proprietary protocol, High Profile, EPC, may result in interoperability issues when used with other NON_POLYCOM_VENDOR vendors’ endpoints. Possible values: YES / NO...
Page 817 TOP_ LEFT • • TOP_RIGHT • BOTTOM_ LEFT • BOTTOM • BOTTOM_RIGHT NOTE: This flag’s function has been replaced by the Network Quality check box in the Layout Indications tab of the New Profile / Profile Properties dialog. Polycom®, Inc.
Page 818 The system flag must be added and set to NO when Siemens phones (Openstage and ODC WE) are used in the environment as they do not support SRTP with MKI. • Polycom endpoints function normally regardless of the setting of this flag. Default: YES SEND_WIDE_RES_TO_IP When set to YES (default), the Collaboration Server sends wide screen resolution to IP endpoints.
Page 819 This flag sets the initial value for Auto Brightness during First-time Power-up. Thereafter the feature is controlled via the New Profile - Video Quality dialog box. Possible Values: YES / NO Default: NO For more information see Defining New Profiles. Polycom®, Inc.
Page 820 Intra request to Microsoft OC endpoints only, every 6 seconds. Enter any other number of seconds to change the frequency in which the Collaboration Server send the Intra request to Microsoft OC endpoints only. Enter 0 to disable this behavior at the endpoint level (not recommended). Polycom®, Inc.
Page 821 MS Keep-Alive Timer value. SUPPORT_HIGH _PROFILE Enables or disables the support of High Profile video protocol in CP conferences. This flag is specific to CP conferences and has no effect on VSW conferences. Range: YES / NO Default: YES Polycom®, Inc.
Page 822 Controls the Minimum Threshold Line Rate (kbps) for HD720p30 resolution for High Profile-enabled VSW conferences. THRESHOLD_BITRATE Default: 512 VSW_HD720p50_60_HP_ Controls the Minimum Threshold Line Rate (kbps) for HD720p50 and HD720p50 resolutions for High Profile-enabled VSW conferences. THRESHOLD_BITRATE Default: 832 Polycom®, Inc.
Page 823: Manually Adding Flags To The Cs_Module_Parameters Tab
INDEX Possible values: 0 (Default) - Sets the H.323 index timer to Polycom proprietary. 1 - Sets the H.323 index timer based on the H.323 Standard recommendation. Note: For homologation and certification testing, this flag must be set to 1.
Page 824 Note: For homologation and certification testing, this flag must be set to 1. SIP_TO_TAG_ For use in Microsoft environments. CONFLICT In case of forking, a tag conflict will be resolved when Status 200 OK is received from an answering UA. Default: YES Polycom®, Inc.
Page 825: Deleting A Flag
The table below lists the available layouts. Available Layouts No. of Cells Layout Layout Flag Value CP_LAYOUT_1X1 CP_LAYOUT_1X2 CP_LAYOUT_1X2HOR CP_LAYOUT_1x2VER CP_LAYOUT_2X1 CP_LAYOUT_1P2HOR CP_LAYOUT_1P2HOR_UP CP_LAYOUT_1P2VER CP_LAYOUT_2X2 CP_LAYOUT_1P3HOR_UP CP_LAYOUT_1P3VER CP_LAYOUT_1P4HOR_UP CP_LAYOUT_1P4HOR CP_LAYOUT_1P4VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 Polycom®, Inc.
Page 826: Customizing The Default Auto Layout
The table below lists the default layouts according to the number of participants. Default Auto Layouts PREDEFINED_AUTO_LAYOUT_ Flag Name: (n = Number of Participants) Layout Layout Flag Value CP_LAYOUT_1X1 CP_LAYOUT_1X1 CP_LAYOUT_1X1 CP_LAYOUT_1x2VER CP_LAYOUT_2X2 CP_LAYOUT_2X2 CP_LAYOUT_1P5 CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_1P7 Polycom®, Inc.
Page 827: Legacy_Ep_Content_Default_Layout Flag
The following table lists the value for each video layout that can be defined for the LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag. It allows the selection of video layout that will be displayed on the screen of the legacy endpoint when switching to Content mode. For a list of available layouts see Available Layouts. Polycom®, Inc.
Page 828: Automatic Password Generation Flags
Reservations, and Meeting Rooms will not change and they can be activated using the existing passwords. Only new conferencing entities will be affected by the change. Do not enable this option in an environment that includes a Polycom DMA system. Enabling the Automatic Generation of Passwords...
Page 829 16 (default) - Conference password maximum length is 16 characters. NUMERIC_CHAIR_PASS_MAX_LEN Enter the maximum number of characters permitted for chairperson passwords. Possible values: 0 – 16 (non-secured mode) or 9 – 16 (Ultra Secure Mode). 16 (default) - chairperson password maximum length is 16 characters. Polycom®, Inc.
Page 830: Flags Specific To Maximum Security Environments - Ultra Secure Mode
The Ultra Secure Mode is enabled or disabled depending on the value of the ULTRA_SECURE_MODE System Flag. Ultra Secure Mode, is enabled by manually adding the ULTRA_SECURE_MODE flag to the System Configuration and setting its value to YES. Polycom®, Inc.
Page 831: Ultra Secure Mode Flag
Ultra Secure Mode Flag WARNING: Once Ultra Secure Mode is enabled it can only be undone by performing a Restore to Factory Defaults. Also, to implement a Maximum Security environment, other Polycom products on the network must be similarly configured.
Page 832 Polycom website at http://www.polycom.com/forms/rmx-sw-fed-thankyou.html To install the RMX Manager: 1 Obtain the RMX Manager specific to Version 8.1.4.J from the Polycom Software Distribution website. 2 Install the RMX Manager on the workstation: a Using Windows, navigate to the folder where the downloaded RMX Manager has been saved.
Page 833 Right-click in the RMX Manager window. b Select Add MCU. c Enter the MCU Name. d Enter the IP Address of the MCU. e Leave the port as Port 80 until such time that the RMX is placed into Secure Mode. Polycom®, Inc.
Page 834: Enabling Ultra Secure Mode
Ultra Secure Mode 5 Click OK. 6 The Username and Password dialog box is displayed. 7 Enter the default Username - POLYCOM and default Password – POLYCOM. 8 Click OK. Enabling Ultra Secure Mode The Ultra Secure Mode is disabled by default and can be enabled by adding the ULTRA_SECURE_MODE System Flag and setting its value of to YES using the Setup >...
Page 835: Ultra_Secure_Mode System Flag
Modifying the Ultra Secure Mode System Flag Value Ultra Secure Mode can be enabled by changing the value of the ULTRA_SECURE_MODE System Flag to YES during First Entry Configuration or at any time using the Setup > System Configuration menu. Polycom®, Inc.
Page 836: System Flags Affected By Ultra Secure Mode
For flag changes (including deletion) to take effect, reset the MCU. For more information see Resetting the Collaboration Server. System Flags affected by Ultra Secure Mode When the ULTRA_SECURE_MODE flag is set to YES the default and range values of the following flags are affected. Polycom®, Inc.
Page 837 4-80 _SYSTEM MAX_NUMBER_OF_MANAGEMENT_SESSIONS_PER 4-80 4-80 _USER SESSION_TIMOUT_IN_MINUTES 1-999 0-999 USER_LOCKOUT YES/ YES/ USER_LOCKOUT_DURATION_IN_MINUTES 0-480 0-480 USER_LOCKOUT_WINDOW_IN_MINUTES 0-45000 0-45000 User Management DISABLE_INACTIVE_USER 1-90 0-90 Strong Passwords FORCE_STRONG_PASSWORD_POLICY YES/NO HIDE_CONFERENCE_PASSWORD YES/NO YES/NO HIDE_CONFERENCE_PASSWORD YES/NO YES/NO MAX_CONF_PASSWORD_REPEATED_DIGITS MAX_PASSWORD_REPEATED_CHAR MIN_PASSWORD_LENGTH 15-20 0-20 Polycom®, Inc.
Page 838: Certificate Management
● Entities such as CMA and DMA that function as both client and server within the Management Network identify themselves with the same certificate for both their client and server functions. ● A single Certificate Repository is maintained for:  The Management Network Service. Polycom®, Inc.
Page 839: Adding Certificates To The Certificate Repository
Adding Certificates to the Certificate Repository To access the Certification Repository: » In the Collaboration Server Web Client, click Setup > RMX Secured Communication > Certification Repository. The Certification Repository dialog box contains tabs that display the following lists:  Trusted Certificates Polycom®, Inc.
Page 840: Trusted Certificates
By clicking the column headers the Trusted Certificates can be sorted by: ● Issued To ● Issued By ● Expiration Date ● Status To add a certificate to the repository: Repeat steps 1 - 4 for each certificate you wish to add to the Certification Repository. Polycom®, Inc.
Page 841 Click Send Certificate File. The Install File dialog box is displayed. e Select the Certificate File Format: PEM, DER, PKCS#7/P7B or PKCS#12PFX. Enter the certificate file name in the Install File field or click the Browse button. Polycom®, Inc.
Page 842: Personal Certificates
Default Management and Default IP Network Service certificates can be viewed in the Personal Certificates dialog box. They are listed alongside the service to which they are attached. By clicking the column headers the Trusted Certificates can be sorted by: Polycom®, Inc.
Page 843 4 Optional. If CSR was selected as the Certificate Method: a Click Create Certificate Request. The Create Certificate Request dialog box is displayed with the Common Name field filled in. b Complete the Certificate Request fields. The two additional fields are defined as: Polycom®, Inc.
Page 844  Invalid password.  Certificate expired.  Certificate DNS name does not match Collaboration Server (service) DNS name.  Chain is not trusted  General - <Error message from the SSL library>. Polycom®, Inc.
Page 845: Certificate Validation
CA signature or CRL/OCSP checking is performed. Clearing the check box enables full validation requires that there be at least one CA certificate in the certificate repository, failing which a message At least one CA certificate should be installed is displayed. Polycom®, Inc.
Page 846: Adding A Crl
If the CRL List is not valid for any reason an Active Alarm is created and a message is displayed. The Collaboration Server Web Client/RMX Manager connection to the Collaboration Server is not disabled. Adding a CRL Repeat steps 1 - 5 for each CRL that is to be added to the Certification Repository. Polycom®, Inc.
Page 847 The certificate is added to the CRL List in the Certification Repository. If there are additional CRLs to be added to the Certification Repository, repeat steps 1 - 5, otherwise click the Activate Certificate button to complete CRL / Trusted Certificate installation. Polycom®, Inc.
Page 848: Removing A Crl
1 In the certificate list, select the CRL List to be removed. 2 Click the Remove button. The certificate is removed and the Collaboration Server displays a disconnection confirmation dialog box. 3 Click the OK button. Login to the Collaboration Server to proceed with further management tasks. Polycom®, Inc.
Page 849: Certificate Revocation
 Allow Incomplete Revocation Checks If OCSP is selected:  If the check box is checked and the Global Responder or the Responder Specified in the Certificate does not respond for any reason the certificate is not considered revoked. Polycom®, Inc.
Page 850: Self-Signed Certificate
● IP Network Services creation. ● Network Services updates that result in Host Name changes. ● Daily validity checks of Self-signed Certificates. ● Backup and Restore of the system configuration Self-signed Certificate field values are automatically inserted when the certificate is created: Polycom®, Inc.
Page 851 CN = host name of the service name DC = Polycom OU = Self Signed Certificate O = Polycom MCU Note: The value of CN is derived from the IP Network Service Name, while the values of DC, OU and O are hard coded.
Page 852: Keep Alive Frequency
For a full description see the description for the SIP_TCP_KEEP_ALIVE_TYPE flag (above). Keep Alive Frequency The Keep Alive frequency is set by the SIP Server using the Via Header keep and Flow Timer fields of the SIP Header. Polycom®, Inc.
Page 853: User And Connection Management
● Implementing Strong Passwords. ● Implementing password re-use / history rules. ● Defining password aging rules. ● Defining password change frequency. ● Forcing password change. ● Conference and Chairman Passwords. ● Locking out User. ● Displaying the User Login record. Polycom®, Inc.
Page 854: Managing The System Users
● The user is marked as disabled but is not deleted from the system administrator/operator database. ● The user remains disabled until re-enabled by an administrator. ● If a disabled user attempts to Login, an error message, Account is disabled, is displayed. ● The last remaining administrator cannot be disabled. Polycom®, Inc.
Page 855: Managing The User Login Process
● Passwords cannot contain more than four digits in succession. When the strong password option is enabled and the password does not meet the Strong Password requirements the error Password characteristics do not comply with Enhance Security requirements is displayed. Polycom®, Inc.
Page 856: Password Length
7 days before passwords are due to expire (default setting). ● If a user attempts to log in after his/her password has expired, an error is displayed: User must change password. Polycom®, Inc.
Page 857: Maximum Repeating Characters
Example: A user is logged in with a fifteen character password. The administrator changes the value of the MIN_PASSWORD_LENGTH System Flag to 20. The next time the user tries to log in, he/she is forced to change his/her password to meet the updated Strong Password requirements. Polycom®, Inc.
Page 858: Temporary User Lockout
The system can display a record of the last Login of the user. It is displayed in the Main Screen of the Collaboration Server Web Client or Collaboration Server Manager. The user Login Record display is enabled when the LAST_LOGIN_ATTEMPTS System Flag is set to YES. Both lists display the: ● Date and Time of the Login attempt. Polycom®, Inc.
Page 859: Controlling User Sessions
SESSION_TIMOUT_IN_MINUTES System Flag, the connection to the MCU is terminated. A flag value of 0 means Session Timeout is disabled, however this feature cannot be disabled when the MCU is in Ultra Secure Mode. Polycom®, Inc.
Page 860: Erase Session History After Logout
The Banner Configuration dialog box allows the administrator to select a Login Page Banner from a drop-down menu. One of the following Login Page Banners can be selected: ● Non-Modifiable Banners  Sample 1  Sample 2  Sample 3  Sample 4 ● Modifiable Banner  Custom (Default) Polycom®, Inc.
Page 861: Guidelines For Customizing The Login Page Banner
Anyone using this system expressly consents to such monitoring and is advised that if such monitoring reveals possible criminal activity, system personnel may provide the evidence of such monitoring to law enforcement officials. Polycom®, Inc.
Page 862 Ultra Secure Mode. To customize the banners: 1 In the Collaboration Server menu, click Setup > Customize Display Settings > Banners Configuration. The Banners Configuration dialog box opens. 2 Customize the banners by modifying the following fields: Polycom®, Inc.
Page 863 100KB. when the ULTRA • The banner may not be left Main Page SECURE_MODE flag blank when the ULTRA Banner is set to YES. SECURE_MODE flag is set to YES. 3 Click the OK button. Polycom®, Inc.
Page 864 When the Collaboration Server is configured to work in Ultra Secure Mode, such as Maximum Security Environments, the display banner includes the terms and conditions for system usage as detailed in the default text: contained in Sample Banner 1. Polycom®, Inc.
Page 865: Securing An External Database
To enable secure Collaboration Server Communications with an External Database: ● Set the Collaboration Server to communicate with the database server via port 443 by setting the value of the System Flag EXTERNAL_DB_PORT in system.cfg to 443. For more information see Modifying System Flags. Polycom®, Inc.
Page 866: Ms Active Directory Integration
First authentication is via the internal Collaboration Server database. If it is not successful, authentication is via the Active Directory. ● Conference Queries (Chairperson Password, Numerical ID etc.) First authentication is via the internal Collaboration Server database. If it is not successful, authentication is via the External Database. Polycom®, Inc.
Page 867 > forest > polycomdemo.com > group policy objects > default domain policy > edit > computer configuration > policies > windows settings > security settings > local policies > security options > network security: Lan Manager authentication level) is not supported with the Collaboration Server. Polycom®, Inc.
Page 868: Enabling Active Directory Integration
Enter the starting point when searching for User and Group information in the Active Directory. For example if the Domain Name is: mainoffice.bigcorp.com.uk The entry in this field should be: CN=Users,DC=mainoffice,DC=bigcorp,DC=come,DC=uk Authentication Type Only NTLM can be used. Polycom®, Inc.
Page 869: Using The Usb Port
When the RMX is in Ultra Secure Mode, the Restoring the RealPresence® Collaboration Server Using the USB Port procedure can be used to set the RMX back to its factory default settings, if for any combination of factors the system becomes unstable or unmanageable. Polycom®, Inc.
Page 870: Mlpp (Multi Level Precedence And Preemption)
Ultra Secure Mode For a full description of this procedure see Restoring the RMX Using the USB Port in the Polycom® RealPresence® Collaboration Server (RMX®) 1500/2000/4000 Deployment Guide for Maximum Security Environments. MLPP (Multi Level Precedence and Preemption) In compliance with UC APL requirements, Quality of Service (QoS) can be more accurately modified to suit local needs with the addition of Multi Level Precedence and Preemption methods for call prioritizing and call handling.
Page 871: Enabling Precedence
Precedence Level. The table below summarizes the default values. Precedence Domain and Resource Priority - DSCP Default Values DSCP Value Resource Precedence Level Priority Audio Video FLASH-OVERRIDE-OVERRIDE 33 (0x21) 33 (0x21) FLASH-OVERRIDE 33 (0x21) 33 (0x21) Polycom®, Inc.
Page 872  The r-value is of the following format: r-value = <domain name> <subdomain> <r-priority> The table below shows an example of calls accepted or rejected assuming:  Domain Name = UC  Sub Domain = 000000  r-priority = 2 Polycom®, Inc.
Page 873 ● If the Require tag is null, the call is connected and assigned ROUTINE priority in the first defined Precedence Domain ● If the Use Precedence check box in Precedence Settings is cleared, the RMX will not reject such calls. The LSC is responsible for rejecting such calls. Polycom®, Inc.
Page 874: Precedence Level Change
● Precedence Domain Name ● Precedence level Precedence Level Change The Precedence Level of all calls can only be changed by the LSC sending a Re-Invite or similar SIP Message to the Collaboration Server. Polycom®, Inc.
Page 875: Configuring And Modifying Precedence Domains And Dscp Values
Possible Values: 1 / 2 Domain Name Enter the required Domain Name. Signaling DSCP Modify the DSCP value of the Signaling DSCP. A single Signaling Proxy is used for all Precedence Levels. Default: 40 Range: 0 - 63 Polycom®, Inc.
Page 876: System Flags
● REJECT_INCORRECT_PRECEDENCE_DOMAIN_NAME - see Dial-in calls (above) for a description of this flag.  Default: NO  Range: YES / NO Monitoring Precedence Level The Precedence Level of each connected participant is listed in the Participants list pane. Polycom®, Inc.
Page 877: Certificate Repository
 In a system configured with Multiple Network Services each IP service will use its own certificate.  A NIC that does not have its own certificate will first attempt to use the Management Certificate before using a self-signed certificate. Polycom®, Inc.
Page 878: Enabling And Configuring 802.1X Authentication
Request. Password Enter the Password, that the RMX will use to register with the 802.1X (EAP-MD5, PEAPv0 and Authentication Server. Up to 256 Unicode characters can be used. MSCHAPv2 only) The Password is always displayed as four asterisks. Polycom®, Inc.
Page 879 CRL content. Range: ENABLED, OPTIONAL, DISABLED Default: DISABLED. 802_FIPS_MODE If the flag value is YES, the availability of the MD5 Authentication Protocol will neither be displayed as selectable option nor supported. Range: YES/NO. Default: NO Polycom®, Inc.
Page 880: Ethernet Monitoring
● The White List can hold up to 100 entries. An error message is displayed when exceeding this limit. ● Access is blocked at the firewall for devices with IP addresses not listed in the White List. ● The White List is saved during Backup, Restore and Upgrade processes. Polycom®, Inc.
Page 881: Enabling, Disabling And Modifying The White List
5 Modify the White List. Both IPv4 and IPv6 addresses are supported and the system will only allow an entry of the type of IP addresses for which the Management Network Service is configured according to the table below. Polycom®, Inc.
Page 882 When all the IP necessary addresses have been removed, click OK. A message is displayed: Applying white list will limit RMX web access to the configured IP list, are you sure you want to continue? iii) Click Yes to apply the modified White List. Polycom®, Inc.
Page 883: Alternative Network Address Types (Anat)
Dial in: The IP Version preference is according to the SDP priority. Dial out: IPv4 is advertised first. PREFER_IPv4 sdp-anat appears in SIP headers. Dial in: IPv4 is the IP Version preference. Dial out: IPv4 is advertised first. Polycom®, Inc.
Page 884: Bfcp Over Udp – As-Sip Content
● An endpoint connecting during a Content session is immediately sent an SDP Re-invite that includes the connect media line and will receive Content. ● An endpoint connecting after Content started and was stopped will receive the SDP Re-invite and the content media line only after a new Content request is sent. Polycom®, Inc.
Page 885: Enabling As-Sip Content
AS_SIP_CONTENT_TIMER System Flag. Its default value is 10 seconds. To modify the timer value, manually add this flag to system.cfg and modifying its value as required: Range: 1 - 60 seconds. (Values outside this range are rejected and an error message is displayed.) Polycom®, Inc.
Page 886: Internet Control Message Protocol (Icmp)
For detailed timestamp information see RFC 792. The Destination Unreachable Message may also be sent when Network or Host is unreachable (sent by the router) or the Port is unreachable (sent by the RMX). ● Range: YES / NO ● Default: Polycom®, Inc.
Page 887: Password Encryption
Upgrade / Downgrade Guidelines The RMX configuration, including users and passwords, should be backed up before upgrading or downgrading. The table below summarizes the system behavior with regard to passwords and certificates when upgrading to or downgrading from this version. Polycom®, Inc.
Page 888 • The administrator receives a popup The administrator’s User Name and Password warning message TLS certificate reverts to the Factory Default: POLYCOM / will be deleted and the system POLYCOM. will switch to non-secured connection, would you like to proceed? •...
Page 889: Non-Hashed Passwords
● IP Network Services creation. ● Network Services updates that result in Host Name changes. ● Daily validity checks of Self-signed Certificates. ● Backup and Restore of the system configuration Self-signed Certificate field values are automatically inserted when the certificate is created Polycom®, Inc.
Page 890: Media Encryption And Authentication
CN = host name of the service name DC = Polycom OU = Self Signed Certificate O = Polycom RMX Note: The value of CN is derived from the IP Network Service Name, while the values of DC, OU and O are hard coded.
Page 891 Ultra Secure Mode Range: 80, 32, 80_32 Default: 80 Privacy Protocols - Flag Settings Authentication Tag Length SRTP_SRTCP_HMAC_SHA_LE Negotiation Protocol NGH Flag Value RTCP AES_CM_128_HMAC_SHA1_80 AES_CM_128_HMAC_SHA1_32 80_32 First: 32 or 80 AES_CM_128_HMAC_SHA1_32 (Depending on negotiation Second: result) AES_CM_128_HMAC_SHA1_80 Polycom®, Inc.
Page 892: Viewing The Status Of The Hardware Components
Running diagnostics and restarting the MCU can only be done via direct connection to the Shelf Management Server. For more information, see Diagnostic Mode Collaboration Server 1500/2000/4000 When accessing the Shelf Management server, the content displayed will be available in English only. Shelf Management is not supported on the RMX 1800. Polycom®, Inc.
Page 893 The Hardware Monitor pane is displayed. RealPresence Collaboration Server (RMX) 1500/2000/4000 Hardware Monitor Pane In the Hardware Monitor, Slots 1 & 2 may sometimes appear as duplicates in the Slot list. RealPresence Collaboration Server (RMX) 1800 Hardware Monitor Pane Polycom®, Inc.
Page 894: Hw Monitor Pane Toolbar
Shelf Manager remains active. Turn the system OFF/ON to exit the standby mode. System Start Up Starts up the system. Note: This button is only displayed when connecting directly to the Shelf Management server. Polycom®, Inc.
Page 895: Hardware Components
● Supporting Hardware Components Properties (Backplane, FANS, LAN) No properties are provided for Power Supply (PWR). For more information, see RMX 1500 Power Supply in the RealPresence Collaboration Server (RMX) 1500 Hardware Guide. The Hardware Properties dialog box has the following structure: Polycom®, Inc.
Page 896 Collaboration Server Hardware Monitoring To view the MCU Properties: 1 In the Hardware Monitor pane, either double-click or right-click and select Properties for RMX 1500, slot 0. The following information is displayed: Polycom®, Inc.
Page 897 2 Click the Event Log tab to view a log of events that were recorded by the system for the Collaboration Server. The logged events can be saved to a *.xls file by clicking the Save Event Log button. It is not possible to save individual or multiple selected events; the entire log file must be saved. Polycom®, Inc.
Page 898 SW Alarm List buttons respectively. Each alarm list color codes the severity of the alarm; Critical (RED), Major (ORANGE) and Normal (GREEN). If you connected to the Hardware Monitoring via the Shelf Management server, the SW Alarm List section will not be displayed. To view the Card Properties: Polycom®, Inc.
Page 899 Collaboration Server Hardware Monitoring 1 In the Hardware Monitor pane, either double-click or right-click and select properties for the desired hardware component.Shown below is the Media card’s properties. The following information is displayed: Polycom®, Inc.
Page 900: To View The Supporting Hardware Components Properties
To view the Supporting Hardware Components Properties: » In the Hardware Monitor pane, either double-click or right-click and select properties for the desired supporting hardware component. The component’s properties dialog box will appear with the General Info tab displayed. Polycom®, Inc.
Page 901: Fan Properties
The Collaboration Server unit’s chassis contains 3 fans that regulate the unit’s temperature. If the temperature increases, the fans speed will increase and vice-versa. A “Critical” condition in the fans operation will result in a system shut down. Polycom®, Inc.
Page 902 The Collaboration Server unit’s chassis contains 3 external LAN connectors which register the following information listed below. The information will be refreshed every 8 seconds and also contains a peek detector to log the maximal values, since the last peek values reset. Polycom®, Inc.
Page 903 Collaboration Server Hardware Monitoring Polycom®, Inc.
Page 904 No properties are provided for Power Supply (PWR). For more information, see the RealPresence Collaboration Server (RMX) 1800 Hardware Guide. To view the MCU properties: In the Hardware Monitor pane, either double-click or right-click and select Properties for RealPresence Collaboration Server, slot 0. The following information is displayed: Polycom®, Inc.
Page 905 SW Alarm List buttons respectively. Each alarm list color codes the severity of the alarm: Critical (RED), Major (ORANGE) and Normal (GREEN). 2 Click the Active Alarms tab to view alarms related to the hardware component, i.e. temperatures and main power sensors. Polycom®, Inc.
Page 906 Specific hardware address of the component. This address is burnt onto the component and is automatically identified by the system. Card MAC Address 2 (If applicable) second MAC address. 2 Click Close to return to the Hardware Monitor pane. Polycom®, Inc.
Page 907 You can find the following information: DSP Chip Info Field Description Port ID The ID of the port. Active Whether this port is active. Percentage Occupied The percentage of the resource used on this chip. Port Type The type of this port. Polycom®, Inc.
Page 908 To view the supporting hardware components properties: » In the Hardware Monitor pane, either double-click or right-click and select Properties for the desired supporting hardware component. The component’s properties dialog box will appear with the General Info tab displayed. Polycom®, Inc.
Page 909: Resetting The Rmx 1800 Dsp Cards
When you reset a DSP card during a meeting, the system switches the impacted meeting media to other DSP cards, if available. If no other DSP cards available, the impacted meeting media is lost and there may be few seconds’ pause in the meeting video. Polycom®, Inc.
Page 910: Temperature Thresholds
Collaboration Server Hardware Monitoring Only Polycom Support can reset DSP cards. For more information, contact your Polycom Support. To reset a DSP card: 1 In the RMX Management pane, click the Hardware Monitor button. The Hardware Monitor pane appears. 2 Right-click a desired DSP card and select Rescue.
Page 911 Fans/fan tray functions, Overall System Ventilation and Filter (top, bottom & sides free and no dust) and Room temperature (cool). When no apparent cause can be found, then contact your next level of support. RealPresence Collaboration Server (RMX) 1800 Hardware Monitor pane Polycom®, Inc.
Page 912 ● Supporting Hardware Components Properties (Backplane, FANS, LAN) • No properties are provided for Power Supply (PWR). For more information, see the RealPresence Collaboration Server (RMX) 2000 Hardware Guide. The Hardware Properties dialog box has the following structure: Polycom®, Inc.
Page 913 Collaboration Server Hardware Monitoring To view the MCU Properties: 1 In the Hardware Monitor pane, either double-click or right-click and select properties for RMX 2000, slot 0. The following information is displayed: Polycom®, Inc.
Page 914 2 Click the Event Log tab to view a log of events that were recorded by the system for the Collaboration Server. The logged events can be saved to a *.xls file by clicking the Save Event Log button. It is not possible to save individual or multiple selected events; the entire log file must be saved. Polycom®, Inc.
Page 915 SW Alarm List buttons respectively. Each alarm list color codes the severity of the alarm; Critical (RED), Major (ORANGE) and Normal (GREEN). If you connected to the Hardware Monitoring via the Shelf Management server, the SW Alarm List section will not be displayed. Polycom®, Inc.
Page 916 Collaboration Server Hardware Monitoring To view the Card Properties: 1 In the Hardware Monitor pane, either double-click or right-click and select properties for the desired hardware component. Shown below is the Media card’s properties. The following information is displayed: Polycom®, Inc.
Page 917 To View the Supporting Hardware Components Properties: 1 In the Hardware Monitor pane, either double-click or right-click and select properties for the desired supporting hardware component. The component’s properties dialog box will appear with the General Info tab displayed. Polycom®, Inc.
Page 918 The name of the hardware component for which information is being displayed, e.g. RTM IP. Card Part Number The RTM IP’s part number. Card Mac Address 1 The RTM IP’s hardware address. Card Mac Address 2 (If applicable) second RTM IP’s Mac address. Polycom®, Inc.
Page 919 The name of the hardware component for which information is being displayed, e.g. Backplane. Card Part Number The Backplane’s part number. Card Mac Address 1 The Backplane’s hardware address. Card Mac Address 2 (If applicable) second Backplane Mac address. Polycom®, Inc.
Page 920 The maximum speed level of the fans. Normal Operating Level (rpm) The normal operating level defined for the fans. Current Fan Level (rpm) The current operating level of the fans. Fans Fan number (1-3) Fan numbering. Speed (rpm) Present speed of a fan (1-3). Polycom®, Inc.
Page 921 The information will be refreshed every 8 seconds and also contains a peek detector to log the maximal values, since the last peek values reset. » Click Close to return to the HW Monitor pane. Polycom®, Inc.
Page 922 Collaboration Server (RMX) 4000 Hardware Guide. The Hardware Properties dialog box has the following structure: To view the MCU Properties: 1 In the Hardware Monitor pane, either double-click or right-click and select Properties for RMX 4000, slot 0. Polycom®, Inc.
Page 923 Collaboration Server Hardware Monitoring The following information is displayed: Polycom®, Inc.
Page 924 2 Click the Event Log tab to view a log of events that were recorded by the system for the Collaboration Server. The logged events can be saved to a *.xls file by clicking the Save Event Log button. It is not possible to save individual or multiple selected events; the entire log file must be saved. Polycom®, Inc.
Page 925 SW Alarm List buttons respectively. Each alarm list color codes the severity of the alarm; Critical (RED), Major (ORANGE) and Normal (GREEN). If you connected to the Hardware Monitoring via the Shelf Management server, the SW Alarm List section will not be displayed. Polycom®, Inc.
Page 926 Collaboration Server Hardware Monitoring To view the Card Properties: 1 In the Hardware Monitor pane, either double-click or right-click and select Properties for the desired hardware component. Shown below is the Media card’s properties. The following information is displayed: Polycom®, Inc.
Page 927 To View the Supporting Hardware Components Properties: 1 In the Hardware Monitor pane, either double-click or right-click and select properties for the desired supporting hardware component. The component’s properties dialog box will appear with the General Info tab displayed. Polycom®, Inc.
Page 928 The name of the hardware component for which information is being displayed, e.g. RTM IP. Card Part Number The RTM IP’s part number. Card Mac Address 1 The RTM IP’s hardware address. Card Mac Address 2 (If applicable) second RTM IP’s Mac address. Polycom®, Inc.
Page 929 Collaboration Server Hardware Monitoring Backplane Properties The Collaboration Server unit’s backplane properties provides the following information: Polycom®, Inc.
Page 930 The minimum speed level of the fans. Max. Speed Level (rpm) The maximum speed level of the fans. Normal Operating Level (rpm) The normal operating level defined for the fans. Current Fan Level (rpm) The current operating level of the fans. Polycom®, Inc.
Page 931 When Diagnostic Mode is initialized, the MCU is reset and upon restarting, the MCU will enter Diagnostic Mode. Entering this mode causes the MCU to terminate all active conferences and prohibits conferences from being established. Diagnostic Mode is only enabled when connecting directly to the Shelf Management server. Polycom®, Inc.
Page 932: Connecting To The Shelf Management Server
(RMX) 2000 with MPMx cards. The Basic Mode for other Collaboration Servers with MPMrx cards are identical. • On the RealPresence Collaboration Server (RMX) 1500 fewer “slots” are used and the module naming conventions used on elements are different. Polycom®, Inc.
Page 933 Collaboration Server Hardware Monitoring To run Basic Mode Diagnostics on a Hardware Component: 1 In the list pane tool bar, click the Basic Mode ( ) button. 2 In the Reset Confirmation dialog box, click Yes. Polycom®, Inc.
Page 934 Collaboration Server Hardware Monitoring 3 The Collaboration Server resets. Re-enter the Shelf Manager IP address in the browser and Login under POLYCOM or with an Administrator Login. After login the following screen appears. The MPMx/MPMrx cards indicate Resetting and later switch to Diagnostics. The status of RTM-IP/RTM IP 1500/RTM-IP 4000 and CNTL/CNTL 1500/CNTL 4000 components change to Diagnostics.
Page 935 When the Collaboration Server enters Diagnostics Mode, the status MPMx/MPMrx, CNTL/CNTL 1500/CNTL 4000 and RTM IP/RTM IP 1500/RTM IP 4000 changes to Diagnostics. 6 The Diagnostics Summary pane is displayed at the bottom of the Hardware Monitoring pane. Polycom®, Inc.
Page 936 Collaboration Server Hardware Monitoring RealPresence Collaboration Server (RMX) 2000/4000 Diagnostics Tests & Monitoring Tests RealPresence Collaboration Server (RMX) 1500 Diagnostics Tests & Monitoring Tests 7 Select the Run all Tests box and then click Run Selected Tests. Polycom®, Inc.
Page 937: Performing Advanced Mode Diagnostics
Collaboration Server (RMX) 2000/4000. On the RealPresence Collaboration Server (RMX) 1500 insert the USB key in the front panel mouse or keyboard slot. To run Advanced Mode Diagnostics on a Hardware Component: 1 In the list pane tool bar, click the Advanced Mode ( ) button. Polycom®, Inc.
Page 938 Collaboration Server Hardware Monitoring 2 In the Reset Confirmation dialog box, click Yes. 3 The Collaboration Server resets. Re-enter the ShelfManager IP address in the browser and Login using an Administrator Login. Polycom®, Inc.
Page 939 Collaboration Server Hardware Monitoring 4 The MPMx/MPMRx cards indicate Resetting and later switch to Diagnostics. The status of RTM-IP/RTM IP 1500/RTM-IP 4000 and CNTL/CNTL 1500/CNTL 4000 components change to Diagnostics. Polycom®, Inc.
Page 940 The Diagnostics Tests & Monitoring Tests panes are displayed on the right side of the window pane. On MPMx/MPMRX and all RTM IP card types, double click each card to view details of the Test Selection pane as shown in step 6. Polycom®, Inc.
Page 941 6 When the Collaboration Server enters Diagnostics Mode, the status MPM+/MPMx, CNTL/CNTL 1500/CNTL 4000 and RTM IP/RTM IP 1500/RTM IP 4000 changes to Diagnostics. You can run Diagnostics tests on an MPMx/MPMrx card by double clicking any one of the hardware components indicating Diagnostics in the status column. Polycom®, Inc.
Page 942 Run All Test Runs all tests listed in the TestActive column for the hardware component. 8 The selected tests are initialized. In the Tests Monitoring pane there is an indication of the Connection Status of the Tests. Connection Status Polycom®, Inc.
Page 943: Diagnostics Monitoring
Status The card’s current test status: No test running or Test in progress. Cards Monitor The Cards Monitor tab displays the status of the selected tests being run on the currently viewed card, i.e. slot 5, described below. Polycom®, Inc.
Page 944: Error Buffer
Indicates the number of times the test failed. Duration The duration of the test (in seconds). Status The card’s current test status: Test in Progress or Ready. Error Buffer The Error Buffer tab displays the errors encountered during testing of the cards. Polycom®, Inc.
Page 945 However, only when the Upper Critical threshold is passed does the Collaboration Server system as a precaution initiate a system shutdown. Upper Major and Upper Critical threshold values have sometimes also been altered, allowing for more efficient fan RPM and effective temperature management the Collaboration Server. Polycom®, Inc.
Page 946: Collaboration Server Rtm-Ip 1500/Rtm-Ip/Rtm Ip 4000 Card Properties
To view the Collaboration Server RTM-IP 1500/RTM-IP/RTM IP 4000 Properties: 1 In the Hardware Monitor pane, right-click the RTM IP entry and then select Properties. Right clicking on any Collaboration Server card will display the cards Properties. 2 Click Active Alarms. Polycom®, Inc.
Page 947: Cntl Card Properties
Perform an overall system check. The Upper Critical event is activated when the temperature reaches a +71° (degrees) Centigrade. CNTL Card Properties To view the Collaboration Server CTNL Properties: 1 In the Hardware Monitor pane, right-click the CTNL entry and then select Properties. 2 Click Active Alarms. Polycom®, Inc.
Page 948: Mpmx Card Properties
CNTL card. MPMx Card Properties To view the MPMx Properties: 1 In the Hardware Monitor pane, right-click the MPMx entry and then select Properties. Right clicking on any Collaboration Server MPMx card will display the cards Properties. Polycom®, Inc.
Page 949 & feel. The Upper Major event results in an alarm being triggered. Perform an overall system check. If a temperature sensors reaches and passes Upper Critical then the Shelf Manager initiates a shutdown on the over-heated CNTL card. Polycom®, Inc.
Page 950: Ip Disconnection Causes
H323 call closed. Small bandwidth The gatekeeper allocated insufficient bandwidth to the connection with the endpoint. H323 call closed. No port left There are no free ports left in the IP card. Polycom®, Inc.
Page 951 H323 call closed. Remote sent bad There was a problem in the capabilities sent by the endpoint. capability H323 call closed. Local capability wasn't The endpoint did not accept the capabilities sent by the gatekeeper. accepted by remote H323 failure Internal error occurred. Polycom®, Inc.
Page 952 SIP client error 413 The endpoint sent a SIP Client Error 413 (Request Entity Too Large) response. The server is refusing to process a request because the request entity is larger than the server is willing or able to process. Polycom®, Inc.
Page 953 SIP not found The endpoint was not found. The server has definitive information that the user does not exist at the domain specified in the Request-URI. SIP redirection 300 A SIP Redirection 300 (Multiple Choices) response was returned. Polycom®, Inc.
Page 954 SIP temporarily not available The participant's endpoint was contacted successfully but the participant is currently unavailable (e.g., not logged in or logged in such a manner as to preclude communication with the participant). Polycom®, Inc.
Page 955: Isdn Disconnection Causes
Established established for similar calls. channel Pre-Emption The call has been pre-empted. Pre-Emption – Circuit Call is being cleared in response to user request. reserved for reuse Normal Call Clearing Call cleared normally because user hung up. Polycom®, Inc.
Page 956 Temporary Failure Minor network malfunction. Initiate call again. Switching Equipment High traffic has congested the switching equipment. Cause 43 is Congestion included. Access Information Access Information elements exceed maximum length and have been Discarded discarded. Included with Cause 42. Polycom®, Inc.
Page 957 A message has been received which contains a call reference which is Value currently unassigned or not in use on the user-network interface. Identified Channel Does A request has been received to use a channel which is currently Not Exist inactive or does not exist. Polycom®, Inc.
Page 958 RELEASE COMPLETE has been received which has one or more mandatory information elements containing invalid content. The Message is Not A STATUS message indicating any call state except the Null state has Compatible with the Call been received while in the Null state. State Polycom®, Inc.
Page 959 Message with A message was discarded because it contained a parameter that was Unrecognized Parameter not recognized. Discarded Protocol Error, Unspecified A protocol error has occurred. No other disconnection cause applies. Interworking, Unspecified An interworking call has ended. Polycom®, Inc.
Page 960: Appendix B - Active Alarms
The current BIOS version is not compatible with Ultra Secure Mode Ultra Secure Mode. (ULTRA_SECURE_MODE=YES). Card configuration event Card failed to switch to Enhanced Card failure occurred when the system was set to Ultra Secure Mode Secure Mode (ULTRA_SECURE_MODE=YES). Polycom®, Inc.
Page 961 Unspecified problem. Check the card slot and reset the card. Could not complete RTM ISDN Card The RTM ISDN card cannot complete its startup procedure (usually after startup procedure system reset). Check the card slot and reset the card. Polycom®, Inc.
Page 962 Error reading MCU time Failed to read MCU time configuration file ([status]). Manually configure the MCU Time in the Collaboration Server Web Client or RMX Manager Manager application. eUserMsgCode_Cs_EdgeServerDnsF ailed eUserMsgCode_Cs_SipTLS_Certificat eHasExpired eUserMsgCode_Cs_SipTLS_Certificat eSubjNameIsNotValid_Or_DnsFailed eUserMsgCode_Cs_SipTLS_Certificat eWillExpireInLessThanAWeek eUserMsgCode_Cs_SipTLS_FailedTo LoadOrVerifyCertificateFiles Polycom®, Inc.
Page 963 Possible reasons for the failure: • Failed to initialize the file system. • Failed to initialize the file system and create the CDR index. Reset the MCU. Failed to open Users list file Restore the MCU configuration or re-define the user. Polycom®, Inc.
Page 964 Out of file system space in [file system path]; Free space: [free space percentage]% ([free space] Blocks) - Minimum free space required: [minimum free space percentage]% ([minimum free space] Blocks). FIPS 140 failure FIPS 140 test result not received Polycom®, Inc.
Page 965 Hard disk error Hard disk not responding. Hot Backup: Master-Slave Possible reasons: configuration conflict. • When both the MCUs are configured as Master or as Slave • The slave Collaboration Server is defined with the same IP as the Master. Polycom®, Inc.
Page 966 Missing Central Signaling IP configuration MPL startup failure. Authentication not Authentication was not received from Switch. Check the switch card. received. MPL startup failure. Management Management Network message was not received. Check the Switch Network configuration not received. card. Polycom®, Inc.
Page 967 No LAN connection No License for ISDN/PSTN. Please Configure the ISDN Network Service. activate the RTM ISDN card through Polycom website No response from Central Signaling No connection with central signaling. No response from RTM ISDN card No RTM-LAN or RTM-ISDN installed.
Page 968 RTM ISDN card is missing. Install the RTM ISDN card. RTM ISDN card startup procedure The RTM ISDN card cannot complete its startup procedure (usually after error system reset). Check the card and/or reset the card. Secured SIP communication failed Error status (408) received from SIP proxy. Polycom®, Inc.
Page 969 The contents of the certificate file does not match the system parameters SIP TLS: Registration handshake This alarm indicates a mismatch between the security protocols of the failure OCS and the Collaboration Server, preventing the Registration of the Collaboration Server to the OCS. Polycom®, Inc.
Page 970 Temperature has reached a critical level. Card or if critical system element the MCU will shut down. Temperature Level - Major Temperature has reached a problematic level and requires attention. The Log file system is disabled because of high system CPU usage The MCCF channel is not connected Polycom®, Inc.
Page 971 Voltage problem Possible reasons for the problem: • Card voltage problem. • Shelf voltage problem. • Voltage problem Warning: Upgrade started and SAFE Upgrade protection is turned OFF Yellow Alarm Problem sending/receiving data from/to network. Check the cables. Polycom®, Inc.
Page 972 Collaboration Server, whereas these fields are omitted from the formatted file. The following features are not supported with Collaboration Server 1800: • ISDN/PSTN connections • Video Switching Conferences • Gateway Calls Any reference to these features relates to the RealPresence® Collaboration Server 1500/2000/4000. Polycom®, Inc.
Page 973: The Conference Summary Record
Indicates whether the GMT Offset is positive or negative. The possible values are: 0 - Offset is negative. GMT Offset will be subtracted from the GMT Time. 1 - Offset is positive. GMT Offset will be added to the GMT Time. Polycom®, Inc.
Page 974: Event Records
● The CDR event type code. For a list of event type codes and descriptions, refer to CDR Event Types. ● The event date. ● The event time. ● The structure length. This field is required for compatibility purposes, and always contains the value Polycom®, Inc.
Page 975: Event Types
H323 CALL Information about the IP address of the participant. SETUP For more information about the fields, see . H323 An H.323 participant connected to the conference. PARTICIPANT For more information about the fields, see . CONNECTED Polycom®, Inc.
Page 976 This event includes information of the maximum line rate, maximum resolution MAXIMUM and maximum frame rate used by H.323 or SIP participant during the USAGE conference. INFORMATION SVC SIP An SVC user connected over SIP. PARTICIPANT For more information about the fields, see . CONNECTED Polycom®, Inc.
Page 977 The Collaboration Server User moved the participant from the Operator ATTEND PARTY conference to another conference. For more information, see . CONFERENCE 1001 Additional information about a NEW UNDEFINED PARTICIPANT event. UNDEFINED For more information about the fields, see . PARTICIPANT CONTINUE 1 Polycom®, Inc.
Page 978 CDR each time the value of one of the following conference fields is modified: • Conference Password • Chairperson Password • Info1, Info2 or Info3 • Billing Info These additional events will only contain the value of the modified field. Polycom®, Inc.
Page 979: Event Specific Fields
Possible values are: 0 - The conference was not set to end automatically. 1 - The conference was set to end automatically. Polycom®, Inc.
Page 980 The QCIF frame rate: Currently the only value is:  255 - Auto LSD Rate Not supported. Always contains the value 0. HSD Rate Not supported. Always contains the value 0. T120 Rate Not supported. Always contains the value 0. Polycom®, Inc.
Page 981 Currently the only value is 0. Allow Undefined Indicates whether or not undefined dial-in participants can connect to the conference. Participants Currently the only value is: 1 - Undefined participants can connect to the conference Polycom®, Inc.
Page 982 Indicates the type of Lecture Mode, as follows: 0 - None 1 - Lecture Mode 3 - Presentation Mode Lecturer Note: This field is only relevant if the Lecture Mode Type is Lecture Mode. The name of the participant selected as the conference lecturer. Polycom®, Inc.
Page 983 The maximum length of each field is 80 characters. Billing Info The billing code. Event Fields for Event 6001 - CONFERENCE START CONTINUE 5 Field Description Encryption Indicates the conference encryption setting, as follows: 0 - The conference is not encrypted.  The conference is encrypted. Polycom®, Inc.
Page 984 Channel ID The channel identifier. Number of The number of channels being connected for this participant. Channels Connect Initiator Indicates who initiated the connection, as follows: 0 - Collaboration Server 1 - Participant Any other number - Unknown Polycom®, Inc.
Page 985 Number Plan 0 - Unknown 1 - ISDN/PSTN 9 - Private Calling Participant The calling participant presentation indicator, as follows: Presentation 0 - Presentation allowed, default Indicator 1 - Presentation restricted 2 - Number not available 255 - Unknown Polycom®, Inc.
Page 986 The channel identifier. Disconnect Initiator Indicates who initiated the disconnection, as follows: 0 - Collaboration Server 1 - Participant Any other number - Unknown Disconnect Coding The disconnection cause code standard. Standard For values and explanations, see the Q.931 Standard. Polycom®, Inc.
Page 987 11 - The incoming video parameters are not compatible with the conference video parameters 12 - H.323 card failure 13 - The conference video settings are not compatible with the endpoint capabilities 14 - The new conference settings are not compatible with the endpoint capabilities Polycom®, Inc.
Page 988 The number of times that the general synchronization of the MCU was lost. Loss Tx Synchronization The number of times that the general synchronization of the participant was lost. Loss Rx Video The number of times that the synchronization of the MCU video unit was lost. Synchronization Loss Polycom®, Inc.
Page 989 Not supported. Always contains the value 0. T.120 MCS Unit ID Not supported. Always contains the value 0. H.323 Board ID Not supported. Always contains the value 0. H323 Unit ID Not supported. Always contains the value 0. Polycom®, Inc.
Page 990 3 - Network specific 4 - Subscriber 6 - Abbreviated 255 - Taken from Network Service, default Note: For dial-in participants, the only possible value is: 255 - Taken from Network Service Net Sub-Service Not supported. Name This field remains empty. Polycom®, Inc.
Page 991 Network Type The type of network between the participant and the MCU, as follows: 0 - ISDN/PSTN 2 - H.323 5 - SIP H.243 Password Not supported. This field remains empty. Chair Not supported. Always contains the value 0. Polycom®, Inc.
Page 992 An address of 4294967295 indicates that no IP address was specified for the participant, and the gatekeeper is used for routing. In all other cases the address overrides the gatekeeper. Signaling Port Note: This field is only relevant to IP participants. The signaling port used for participant connection. Polycom®, Inc.
Page 993 The identification number assigned to the participant by the MCU. Event fields for Event 15 - H323 CALL SETUP Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Polycom®, Inc.
Page 994 Event Fields for Events 17, 23 - H323 PARTICIPANT CONNECTED, SIP PARTICIPANT CONNECTED Field Description Participant Name The name of the participant. An empty field “” denotes an unidentified participant or a participant whose name is unspecified. Participant ID The identification number assigned to the participant by the MCU. Polycom®, Inc.
Page 995 26 - The endpoint could not re-open the video channel after the conference video mode was changed 27 - The gatekeeper approved a lower bandwidth than requested 28 - Video connection for the SIP participant is temporarily unavailable 255 - Other Polycom®, Inc.
Page 996 Note: This field is only relevant to ISDN/PSTN participants. Phone Numbers No, one or more fields, one field for each participant and MCU phone number. The participant phone numbers are listed first, followed by the MCU phone numbers. Polycom®, Inc.
Page 997 Video Bit Rate The video bit rate in units of kilobits per second. A value of 4294967295 denotes auto, and in this case, the rate is computed by the MCU. Polycom®, Inc.
Page 998 0 - The participant is not encrypted. 1 - The participant is encrypted. 2 - Auto. The conference encryption setting is applied to the participant. Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Polycom®, Inc.
Page 999 The type of DTMF failure, as follows: 2 - The participant did not enter the correct conference password. 6 - The participant did not enter the correct chairperson password. 12 - The participant did not enter the correct Conference ID. Polycom®, Inc.
Page 1000 The identity of the user sending a SIP message as it was verified by authentication. Charging Vector A collection of charging information. Preferred Identity The identity the user sending the SIP message wishes to be used for the P-Asserted-Header field that the trusted element will insert. Polycom®, Inc.

This manual is also suitable for:

Realpresence 1800 Realpresence 2000 Realpresence 4000