Polycom RealPresence 1800 Administration Manual page 306

Active Alarms
Alarm Text
Configuration of external database did
not complete.
Could not complete MPM Card startup
procedure
Could not complete RTM ISDN Card
startup procedure
CPU IPMC software was not updated.
CPU slot ID not identified
D channel cannot be established
DEBUG mode enabled
DEBUG mode flags in use
DMA not supported by IDE device
DNS configuration error
DNS not configured in IP Network
Service
Encryption Server Error. Failed to
generate the encryption key
Error in external database certificate
Polycom, Inc.
Alarm Description
Check the configuration of the external DB.
Possible explanations:
• Unit loading confirmation was not received.
• No Media IP for this card.
• Media IP Configuration confirmation was not received.
• Unspecified problem.
Check the card slot and reset the card.
Note: Applicable to Collaboration Servers 2000/4000
The RTM ISDN card cannot complete its startup procedure (usually after
system reset).
Check the card slot and reset the card.
Note: Applicable to Collaboration Servers 2000/4000/1800
Turn off the MCU and then turn it on.
The CPU slot ID required for Ethernet Settings was not provided by the
Shelf Management.
Possible explanations:
• System is running in DEBUG mode.
• System DEBUG mode initiated.
In this mode, additional prints are added and Startup and Recovery
Conditions are different then Non Debug Mode.
Change the DEBUG_MODE flag value to NO and reset the Collaboration
Server.
The system is using the DEBUG CFG flags.
Possible explanations:
• DMA (direct memory access) not supported by IDE device:
Incompatible flash card / hard disk being used.
• Flash card / hard drive are not properly connected to the board / one
of the IDE channels is disconnected.
• DMA was manually disabled for testing.
Check the DNS configuration.
Configure the DNS in the IP Network Services.
FIPS 140 test failed while generating the new encryption key.
Active Alarms
285