Cdr Fields In Unformatted Files - Polycom RealPresence 1800 Administration Manual

To retrieve and archive CDRs for billing and reporting:
1 On your system, create an archive folder for the CDRs.
2 In RMX Manager, go to Administration > CDR and multi-select all of the CDRs of interest.
3 To retrieve and save the CDRs in .cdr format, click
4 To retrieve and save the CDRs in .xml format, click
5 To retrieve and save the CDRs in .txt format, click Retrieve Formatted
6 Browse to the archive folder location and click OK.
The MCU saves the selected CDRs to the selected location.

CDR Fields in Unformatted Files

This appendix describes the fields and values in the unformatted CDR records.
Although the formatted files contain basically the same information, in a few instances a single field in the
unformatted file is converted to multiple lines in the formatted file, and in other cases, multiple fields in the
unformatted file are combined into one line in the formatted file.
The CDR (Call Detail Records) utility is used to retrieve conference information to a file. The CDR utility can
retrieve conference information to a file in both formatted and unformatted formats.
Unformatted CDR files contain multiple records. The first record in each file contains information about the
conference in general, such as the conference name and start time. The remaining records each contain
information about one event that occurred during the conference, such as a participant connecting to the
conference, or a user extending the length of the conference. The first field in each record identifies the
event type, and this is followed by values containing information about the event. The fields are separated
by commas.
Formatted files contain basically the same information as unformatted files, but with the field values replaced
by descriptions. Formatted files are divided into sections, each containing information about one conference
event. The first line in each section is a title describing the type of event, and this is followed by multiple
lines, each containing information about the event in the form of a descriptive field name and value.
Note: UTF8 Formatted Fields
Field names and values in the formatted file appear in the language used for the RMX Web Client user
interface at the time of CDR information retrieval.
The value of fields supporting Unicode values, such as the info fields, are stored in the CDR file in
UTF8. The application that reads the CDR file must support Unicode.
The MCU sends the entire CDR file via API or HTTP, and the Collaboration Server or external application
does the processing and sorting. The Collaboration Server ignores events that it does not recognize, that
is, events written in a higher version that do not exist in the current version. Therefore, to enable
compatibility between versions, instead of adding new fields to existing events, new fields are added as
separate events, so as not to affect the events from older versions. This allows users with lower versions to
retrieve CDR files that were created in higher versions.
The Conference Summary Record
The conference summary record (the first record in the unformatted CDR file) contains the following fields.
Polycom, Inc.
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Retrieve Formatted XML
Call Detail Records
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