Administration And Utilities; System And Participant Alerts; Viewing System Alerts - Polycom RealPresence 1800 Administration Manual

Administration and Utilities

This section describes the tasks that you may need to administer and maintain the Polycom RealPresence
Collaboration Server.

System and Participant Alerts

The MCU alerts users to any faults or errors encountered during operation. Two indication bars labeled
System Alerts and Participant Alerts signal users of system errors by blinking red in the event of an alert.

Viewing System Alerts

The RealPresence Collaboration Server generates system alerts when the it detects errors. The System
Alerts indicator bar blinks red, prompting the user to view the active alarms. Once viewed, the System Alerts
indicator bar stays red until the errors are resolved. The RealPresence Collaboration Server records system
alerts and can generated a report that can be saved in *.txt format.
To view the System Alerts list:
1 In RMX Manager, click the red blinking System Alerts indication bar.
The Active Alarms list identifies the errors that have not been resolved. The following columns
appear in the Active Alarms pane:
Active Alarms Pane Columns
Field
ID
Time
GMT Time
Polycom, Inc.
Description
An identifying number assigned to the system alert.
Lists the local date and time that the error occurred. This column also
includes the icon indicating the error level (as listed in the level column).
Lists the date and time according to Greenwich Mean Time (GMT) that
the error occurred.
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