Defining Components Prerequisite For Operator Assistance - Polycom RealPresence 1800 Administration Manual

● Operator conference is defined in the Conference Profile. When enabled in Conference Profile, High
Definition Video Switching option is disabled.
● An Operator conference can only be created by a User with Operator or Administrator Authorization
level.
● Operator conference name is derived from the User Login Name and it cannot be modified.
● Only one Operator conference per User Login Name can be created.
● When created, the Operator conference must include one and only one participant - the Operator
participant.
● Only a defined dial-out participant can be added to an Operator conference as an Operator participant
● Once running, the Collaboration Server user can add new participants or move participants from other
conferences to this conference. The maximum number of participants in an Operator conference is
the same as in standard conferences.
● Special icons are used to indicate an Operator conference in the Ongoing Conferences list and the
operator participant in the Participants list.
● An Operator conference cannot be defined as a Reservation.
● An Operator conference can be saved to a Conference Template. An ongoing Operator conference
can be started from a Conference Template.
● The Operator participant cannot be deleted from the Operator conference or from any other
conference to which she/he was moved to, but it can be disconnected from the conference.
● When deleting or terminating the Operator conference, the operator participant is automatically
disconnected from the MCU, even if participating in a conference other than the Operator conference.
● Participants in Telepresence conferences cannot be moved from their conference, but an operator
can join their conference and help them if assistance is required.
● Moving participants from/to an Operator conference follows the same guidelines as moving
participants between conferences. For move guidelines, see
● When a participant is moved from the Entry Queue to the Operator conference, the option to move
back to the source (Home) conference is disabled as the Entry Queue is not considered as a source
conference.
● The conference chairperson cannot be moved to the Operator conference following the individual
help request if the Auto Terminate When Chairperson Exits option is enabled, to prevent the
conference from automatically ending prematurely. In such a case, the assistance request is treated
by the system as a conference assistance request, and the operator can join the conference.
Defining Components Prerequisite for Operator
Assistance
To enable operator assistance for conferences, the following conferencing components must be adjusted or
created:
● IVR Service (Entry Queue and Conference) in which Operator Assistance options are enabled.
● A Conference Profile with the Operator Conference option enabled.
● An active Operator conference with a connected Operator participant.
Polycom, Inc.
Operator Conference and Assistance
Move Guidelines.
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