Polycom RealPresence 1800 Administration Manual page 138

Note: Audio files
If the audio file was not uploaded prior to the definition of the IVR Service or if you want to add new
audio files, click Add Message File to upload the appropriate audio file to the Collaboration Server.
14 Click OK to complete the Entry Queue IVR Service definition.
The new Entry Queue IVR Service is added to the IVR Services list.
To define a Conference Profile for an Operator Conference:
1 In the RMX Management pane, select Conference Profiles.
2 In the Conference Profiles pane, click New Profile.
3 Define the Profile name and, if required, the Profile general parameters.
For more details, see
4 Select the Operator Conference check box.
5 Open the Advanced tab.
Polycom, Inc.
New AVC CP Profile - General
Operator Conference and Assistance
Parameters.
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