Polycom RealPresence 1800 Administration Manual page 340

 In Windows 7:
Select Open Folder to view files using Windows Explorer.
2 Double-click the index.hta file.
3 In the Language Menu window, click the hyperlink for the required documentation language.
4 In the Polycom End User Licenses Agreement window, read the agreement and click the Accept
Agreement button.
In the Product Type Selection window, click RealPresence Collaboration Server 1800.
5 Under the Support Utilities, select Restore to Factory Defaults.
6 Optional. In Restore to Factory Defaults window, select LAN Configuration and configure the
following:
 Control Unit IP Address
 Subnet Mask:
 Default Router IP Address
This will configure the system to the local network so the administrator can access the RMX Web
Client from the local workstation when the system restarts.
If you skip this step, you can configure these settings later using the LAN Configuration Utility
included on the USB key.
7 Remove the USB key from the workstation.
 Insert the USB key into either of the two USB ports on the back panel of the Collaboration Server
(RMX)1800 system.
8 Power off and then power on the Collaboration Server1800 system.
9 Following system restart, follow the instructions in Modifying the Default IP Network Service and
ISDN (audio/video) Network Services Overview
Perform a Restore While in Ultra Secure Mode
When the Collaboration Server is in Ultra Secure Mode, restoring Collaboration Servers 1800/2000/4000
using the USB port can be used to set it back to its factory default settings, if for any combination of factors
the system becomes unstable or unmanageable.
To perform a Comprehensive Restore to Factory Defaults:
1 Backup Configuration Files. These files will be used to restore the system in 13Step 13.
2 Configure a workstation for Direct Connection. For more information see Appendix - Direct
Connections to the Collaboration Server.
3 Connect to the Collaboration Server and the workstation using a LAN cable.
Polycom, Inc.
Restore RealPresence Collaboration Server Defaults
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