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Polycom realpresence 1800 Administrator's Manual

Polycom realpresence 1800 Administrator's Manual

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Administrator Guide

Version 8.6 | June 2015 | 3725-74301-000C

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RealPresence

Collaboration

Server (RMX)

1800/2000/4000

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Page 1 Administrator Guide Version 8.6 | June 2015 | 3725-74301-000C ® RealPresence Collaboration Server (RMX) 1800/2000/4000...
Page 2: Limitation Of Liability
This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you.
Page 3: Table Of Contents
Default Profile Settings in CP Conferencing Mode ......25 Polycom, Inc.
Page 4 Defining SVC Conference Profiles ..........93 Polycom, Inc.
Page 5 Content Sharing Using BFCP Protocol ........125 Polycom, Inc.
Page 6 H.263 Content Rate Table ..........146 Polycom, Inc.
Page 7 Enabling Telepresence Mode ..........174 Polycom, Inc.
Page 8 Setting Layout Indication via User Interface ....... 201 Polycom, Inc.
Page 9 Basic Cascading ............228 Polycom, Inc.
Page 10 Modifying the EQ Properties ..........279 Polycom, Inc.
Page 11 Ad Hoc Conferencing ............289 Gateway to Polycom® Distributed Media Application™ (DMA™) 7000 ... . . 290 Address Book .
Page 12 Starting an Ongoing Operator Conference ........342 Polycom, Inc.
Page 13 Starting an Ongoing Conference From a Template ......381 Starting a Meeting from Microsoft Outlook Using Polycom Add-in ....382 Conference and Participant Level Operations .
Page 14 Terminating a Conference ..........403 Polycom Conferencing for Microsoft Outlook® ......404 Setting up the Calendaring Solution .
Page 15 Recording and Streaming Conferences ....... 467 Creating Multiple Virtual Recording Rooms on the Polycom® RealPresence® Media Suite 468 Configuring the Collaboration Server to Enable Recording .
Page 16 RealPresence Collaboration Server 1800 ....... . 528 RealPresence Collaboration Server (RMX) 2000 ......529 Polycom, Inc.
Page 17 Network Traffic Control ........... . . 530 SIP Proxy Failover With Polycom® Distributed Media Application™ (DMA™) 7000 ..530 RealPresence Collaboration Server (RMX) Network Port Usage .
Page 18 IVR Services Support with TIP Protocol ........617 Polycom, Inc.
Page 19 Gateway Redial Guidelines ......... . . 646 Polycom, Inc.
Page 20 Dialing to Polycom® RealPresence DMA System ....... . . 653...
Page 21 Polycom RealPresence DMA System ........
Page 22 Main Screen Banner ..........736 Polycom, Inc.
Page 23 Automatic Password Generation Flags ........810 Flags Specific to Maximum Security Environments - Ultra Secure Mode ..812 Polycom, Inc.
Page 24 Management Sessions per System ........849 Polycom, Inc.
Page 25 Guidelines ............870 Polycom, Inc.
Page 26 Disconnection Cause Values ..........952 Polycom, Inc.
Page 27 Procedure 3: Create a Dial-up Connection ........982 Procedure 4: Connect to the Collaboration Server ......987 Polycom, Inc.
Page 28 RealPresence Polycom® ContentConnect™ Gateway ..... 1000 RealPresence Polycom® ContentConnect™ Plug in ..... . . 1001 Cisco TIP Support .
Page 29 Configuring the Cisco and Polycom Equipment ....... . . 1033...
Page 30 Resource Allocation ..........1054 Configuring the Microsoft, Cisco and Polycom Components ..... . . 1055 Content Sharing Behavior .
Page 31 Flag name: H323_TIMERS_SET_INDEX ....... . 1082 Flag name: DISABLE_DUMMY_REGISTRATION ......1082 Polycom, Inc.
Page 32: Overview
RealPresence Collaboration Server (RMX) Administrator Guide provides instructions for configuring, deploying, and administering Polycom Multipoint Control Units (MCUs) for video conferencing. This guide will help you understand the Polycom video conferencing components, and provides descriptions of all available conferencing features.
Page 33: Who Should Read This Guide
Italics Used to emphasize text, to show example values or inputs, file names and to show titles of reference documents available from the Polycom Support Web site and other reference sites. Underlined Blue Used for URL links to external Web pages or documents.
Page 34: About The Realpresence Collaboration Server System
The MCU can be used as a standalone device to run voice and video conferences or it can be used as part of a solution provided by Polycom. This solution may include the following components: ● Polycom® Distributed Media Application™ (DMA™) system - Provides call control and MCU virtualization with carrier-grade redundancy, resiliency and scalability.
Page 35: Network Services Guidelines
RMX Manager Application. Network Services Guidelines IP Networks In Collaboration Server 2000 system management and IP conferencing are performed via a single LAN port. In Collaboration Server 1800/4000 system management and IP conferencing are performed on separate LAN ports. Polycom®, Inc.
Page 36: Isdn Networks
Viewing the Card Configuration Mode The Card Configuration Mode is determined according to the installed media card. The Licensing Mode and the Card Configuration Mode for your MCU can be viewed in the System Information dialog box (Administration > System Information). Polycom®, Inc.
Page 37: Realpresence Collaboration Server Supported Features
Window in the conference layout by using Drag and Drop. Video Preview H.264 High Profile is supported with Video Preview. Recording indication A Recording Indication can be displayed to all conference participants informing them that the conference is being recorded. Note: Only in non-TIP conferences. Polycom®, Inc.
Page 38: Polycom, Inc
Telepresence Mode is not supported by Collaboration Server (RMX) 1800 with no DSP cards. POCN - Collaboration with The POCN solution, enables Polycom, Microsoft and Cisco users, each within Microsoft and Cisco in the same their own environment, to participate in the same conference running on a environment Collaboration Server.
Page 39: Software Prerequisites And Guidelines
When installing the Collaboration Server Web Client, Windows Explorer >Internet Options> Security Settings ● must be set to Medium or less. It is not recommended to run RMX Web Client and Polycom CMAD applications simultaneously on the same ● workstation.
Page 40: Polycom, Inc
IE icon, and then select Run as Administrator. For Windows 7™ Security Settings and Internet Explorer 8 configuration, refer to Windows 7™ Security Settings and Internet Explorer 8 configuration sections in RealPresence Collaboration Server (RMX) 1800/2000/4000 Getting Started Guide. Polycom®, Inc.
Page 41: Conferencing Modes Overview
● Video Protocol: H.261, H.263, H.264 Base Profile and H.264 High Profile) and at any resolution and frame rate, provided they meet the minimum requirements set for the conference:  Video Resolutions: from QCIF, CIF and up to 1080p60 Polycom®, Inc.
Page 42: Polycom, Inc
AVC Continuous Presence (CP) video streams and built layouts Video quality in Continuous Presence conferences is affected by the conference line rate (that determines the maximum line rate to be used by the connecting endpoints), and the video capabilities of the endpoints Polycom®, Inc.
Page 43: Video Protocol Support In Cp Conferences
All conference participants must use the same line rate and video parameters such as video protocol, frame rate, annexes and interlaced video mode as no video processing is performed. Endpoints that are unable to meet these requirements connect as Secondary (audio only). Polycom®, Inc.
Page 44: Video Switching (Vsw) Conferencing Guidelines
● Both H.264 Base and High Profile video protocols are supported. ● Video Switching conferencing mode is unavailable to ISDN participants. ● Video Switching uses fewer system resources than CP: only one CIF video resource per participant for any resolution (including HD). Polycom®, Inc.
Page 45: Avc Basic Conferencing Parameters
 When working with RealPresnce Collaboration Servers at low bit rates (128, 256, or 384Kbps), HDX endpoints will transmit SD15 resolution instead of 2CIF resolution. When using a full screen (1x1) conference layout, the RealPresnce Collaboration Server transmits the same resolution it receives from the endpoint. ● Video resolution: Polycom®, Inc.
Page 46: Supplemental Conferencing Features
Conferencing. ● Conference Recording and Webcasting - The Collaboration Server enables audio and video recording, streaming, and webcasting of conferences using the Polycom® RealPresence® Media Suite. ● Lecture Mode (CP Conferences only) – The lecturer is seen by all participants in full screen while the lecturer views all conference participants in the selected video layout.
Page 47: Svc-Based Conferencing
● TIP Support (CP Conferences only) - TIP is a proprietary protocol created by Cisco for deployment in Cisco TelePresence systems (CTS). Polycom’s solution is to allow the Collaboration Server to natively inter-operate with Cisco TelePresence Systems, ensuring optimum quality multi-screen, multipoint calls.
Page 48: Polycom, Inc
SVC encoding and decoding, or any transcoding of the video streams. The RealPresence Collaboration Server functions as the multipoint media relay to the endpoints. For voice activated selection of the video streams, the RealPresence Collaboration Server determines which of the incoming bit streams to send to each endpoint. Polycom®, Inc.
Page 49: Svc Conferencing Guidelines
 SVC Licensing  SIP over UDP signaling  SIP over TLS Signaling  Polycom SVC-enabled endpoints (Polycom® RealPresence® Desktop, Polycom® RealPresence® Mobile)  Ad Hoc conferencing via Meeting Rooms and ongoing conferences ● SVC Only conferences can run on the same MCU as AVC Only conferences.
Page 50: Mcu Supported Resolutions For Svc Conferencing
Max. Frame Audio Rate (kbps) Profile Resolution Rate (fps) (kbps) 2048 - 4096 High Profile 1080p 30fps 1472 - 2048 High Profile 720p 30fps 1024 - 1472 High Profile 720p 15fps 768 - 1024 High Profile 720p 15fps Polycom®, Inc.
Page 51: Polycom, Inc
Max. Frame Audio Rate (kbps) Profile Resolution Rate (fps) (kbps) 512 - 768 High Profile 360p 30fps 256 - 512 Base Profile 180p 15fps 192 - 256 Base Profile 180p 30fps 128 - 192 Base Profile 180p 15fps Polycom®, Inc.
Page 52: Mixed Cp And Svc Conferencing
Collaboration Server first decodes the SVC bit streams and AVC bit streams, then the Collaboration Server composes the video layout for the AVC endpoint and sends a single resolution video stream with the video layout to the participant. In the displayed example, the Collaboration Server creates different video layouts for each AVC endpoint. Polycom®, Inc.
Page 53: Mcu Resource Capacities For Mixed Cp And Svc Conferences
CP only conferences. The ratio of resources in a mixed conference is one AVC HD (720p30) video resource to three SVC video resources, meaning for each AVC HD video resource, three SVC video resources can be allocated. Polycom®, Inc.
Page 54: Using Conference Profiles
RealPresence® Collaboration Server (RMX) Hardware Guide specific to your system. Note: Using Profiles with RealPresence DMA In the Polycom® RealPresence® Web Suite solution, the Conference Profiles are defined in the RealPresence DMA system component and should not be defined directly in the RealPresence Collaboration Server (RMX) 1800/2000/4000 component.
Page 55: Conferencing Capabilities In The Various Conferencing Modes
Lecture Mode     Same Layout    Layout Selection Layout set to Auto Layout and defined AVC endpoints only on the endpoint     Skins AVC endpoints only     Encryption Polycom®, Inc.
Page 56: Default Profile Settings In Cp Conferencing Mode
Enabled for CP Conferences and DBA) Auto Terminate • After last participant quits - Enabled • When last participant remains - Disabled Auto Redialing Disabled Exclusive Content Mode Disabled TIP Compatibility Disabled Enable FECC Enabled Enabled Gathering Phase Enabled Polycom®, Inc.
Page 57: Polycom, Inc
Site Names display Disabled Message Overlay Disabled Network Services - SIP Registration Disabled Network Services - Accept Calls Enabled * Video Clarity, Auto Brightness, and Telepresence Mode are not support by Collaboration Server (RMX) 1800 with no DSP cards. Polycom®, Inc.
Page 58: Default Profile Settings In Svc Only Conferencing Mode
• After last participant quits - Enabled • When last participant remains - Disabled Auto Redialing Not supported Exclusive Content Mode Disabled TIP Compatibility Disabled Enable FECC Disabled Enabled Gathering Phase Enabled Display Language English Video Quality Sharpness Polycom®, Inc.
Page 59: Default Profile Settings In A Mixed Cp And Svc Conferencing Mode
CP and SVC conference. These are also the default settings when creating a new Profile. (During mixed SVC & CP conferences, PSTN (Audio Only) calls are supported.) Dial-out is not available in Mixed CP and SVC conferences. Polycom®, Inc.
Page 60: Polycom, Inc
Content Settings Graphics Content Protocol H.264 Cascade and SVC Optimized (only) Presentation Mode Disabled Send Content to legacy endpoints Disabled Same Layout Enabled Lecturer View Switching Disabled Telepresence Mode * Telepresence Layout Mode Continuous Presence Auto Scan Interval Disabled Polycom®, Inc.
Page 61: Viewing The List Of Conference Profiles
This Profile is automatically assigned to the following conferencing entities: Name Meeting Rooms Maple_Room 1001 Oak_Room 1002 Juniper_Room 1003 Fig_Room 1004 Entry Queue Default EQ 1000 Viewing the List of Conference Profiles Existing Conference Profiles are listed in the Conference Profiles list pane. Polycom®, Inc.
Page 62 Displays either Auto Layout or an icon of the layout selected for the profile. Line Rate The maximum bit rate in kbps at which endpoints can connect to the conference. Routing Name Displays the Routing Name defined by the user or automatically generated by the system. Polycom®, Inc.
Page 63: Profiles Toolbar
To modify the Profile properties: 1 In the Conference Profiles List, double-click the Profile icon, or right-click the Profile icon, and select Profile Properties. The Profile Properties - General dialog box opens. 2 Modify the required Profile parameter(s). 3 Click OK. Polycom®, Inc.
Page 64: Deleting A Conference Profile
The Conference Profile is deleted. Defining New Profiles In the Polycom® RealPresence® Web Suite solution, the Conference Profiles are defined in the RealPresence DMA system component and should not be defined directly in the RealPresence Collaboration Server (RMX) 1800/2000/4000 component.
Page 65: Exporting And Importing Conference Profiles
1 List the profiles that are currently defined in the system. For details, see Viewing the List of Conference Profiles. 2 In the Conference Profiles List toolbar, click the Export Conference Profiles button, or right-click anywhere in the Conference Profiles pane, and then click Export Conference Profiles. Polycom®, Inc.
Page 66: Exporting Selected Conference Profiles
2 In the Conference Profiles pane, select the profiles you want to export. 3 In the Conference Profiles List toolbar, click the Export Conference Profiles button, or right-click the selected Conference Profiles, and then click Export Selected Conference Profiles. Polycom®, Inc.
Page 67: Importing Conference Profiles
1 Display the Conference Profiles List. For details, see Viewing the List of Conference Profiles. 2 In the Conference Profiles List toolbar, click the Import Conference Profiles button, or right-click the Conference Profiles pane, and then click Import Conference Profiles. Polycom®, Inc.
Page 68 When Conference Profiles cannot be imported, a Message Alert window is displayed with the profiles that were not imported. Conference Profiles that are not problematic are imported. 5 Click Cancel to exit the Message Alerts window. The imported Conference Profiles appear in the Conference Profiles list. Polycom®, Inc.
Page 69: Defining Avc-Based Conference Profiles
New AVC CP Profile - Message Overlay Parameters ● New AVC CP Profile - Network Services Parameters ● New AVC CP Profile - Layout Indications Parameters ● To define a new CP Profile: 1 In the RMX Management pane, click Conference Profiles. Polycom®, Inc.
Page 70 It is recommended to use a name that indicates the Profile type, such as CP or Operator conference. Notes: • This is the only parameter that must be defined when creating a new profile. • This field is displayed in all tabs. Polycom®, Inc.
Page 71 If an all ASCII text is entered in Display Name, it is used also as the Routing Name. • If any combination of Unicode and ASCII text (or full Unicode text) is entered in Display Name, the ID (such as Conference ID) is used as the Routing Name. Polycom®, Inc.
Page 72 When defining an Operator Conference, the Send Content to Legacy Endpoints option in the Video Quality tab is cleared and disabled. For more information, see Operator Assistance & Participant Move. 4 Click the Advanced tab. The New Profile – Advanced dialog box opens. 5 Define the following parameters: Polycom®, Inc.
Page 73 The Collaboration Server will not redial an endpoint that has been disconnected from the conference by the participant. • The Collaboration Server will not redial an endpoint that has been disconnected or deleted from the conference by an operator or administrator. Polycom®, Inc.
Page 74 From Version 8.1.1, Polycom endpoints can also connect to Entry Queues, Meeting Rooms and conferences using the TIP protocol. The connection of the Polycom endpoints with TIP protocol to a TIP Compatible Entry Queues, Meeting Rooms and conferences using the TIP protocol is enabled when the Polycom endpoints are registered to the CUCM and the Prefer TIP option is selected in the conference Profile.
Page 75 Defining AVC-Based Conference Profiles 6 For CP Conferences only: Click the Gathering Settings tab. 7 Optional. Define the following fields if the conference is not launched by the Polycom Conferencing Add-in for Microsoft Outlook: Polycom®, Inc.
Page 76 Defining AVC-Based Conference Profiles • If the conference is launched by the Polycom Conferencing Add-in for Microsoft Outlook the field information is received from the meeting invitation and existing field value are overridden. For more information see Polycom Conferencing for Microsoft Outlook®.
Page 77 The left most characters of the information fields are not displayed. • The live video is cropped on the right side of the display. Info 3 For more information see Auto Scan and Customized Polling in Video Layout. Polycom®, Inc.
Page 78 Sharpness – For higher video resolution and requires more system resources. Note: When Sharpness is selected as the Video Quality setting in the conference Profile, the Collaboration Server will send 4CIF (H.263) at 15fps instead of CIF (H.264) at 30fps. Polycom®, Inc.
Page 79 When Auto Brightness is enabled, color changes may be observed in computer-based VGA Content sent by HDX endpoints through the People video channel. Default: On Auto Brightness is not supported by Collaboration Server (RMX) 1800 with no DSP cards. Polycom®, Inc.
Page 80 H.263 - if the conference will include H.263-capable endpoints that do not support H.264 protocol for content sharing. • H.264 Cascade - if the conference will include cascading links that should use a fixed video format for content sharing. Optional. If H.264 Cascade is selected, select the desired Content Resolution. Polycom®, Inc.
Page 81 The Content Rate drop-down menu is displayed next to the Content Resolution drop-down menu when: • H.264 Cascade Optimized is the selected Content Protocol • CustomizedContentRate is the selected Content Setting. When used with the Collaboration Server 1800 the Content Rate is limited to 4096 kbps. Polycom®, Inc.
Page 82 Displayed only when the Conferencing Mode is VSW (Video Switching) and H.263 & H.264 Auto Selection or H.264 HD is the selected in Content Protocol, Base Profile or High Profile will be auto selected based on the endpoint’s capability (up to HD1080p60). Polycom®, Inc.
Page 83 In this mode, when the current speaker speaks for a predefined time (30 seconds), the conference changes to Lecture Mode. When another participant starts talking, the Presentation Mode is cancelled and the conference returns to the previous video layout. Polycom®, Inc.
Page 84 Telepresence Mode is not supported by Collaboration Server (RMX) 1800 with no DSP cards. Telepresence Layout The Telepresence Layout Mode drop-down menu enables VNOC operators and Mode Polycom Multi Layout Applications to retrieve Telepresence Layout Mode information from the Collaboration Server. (CP only) The following modes can be selected: •...
Page 85 For example, if the number of connected participants is 4, the default layout is 2x2, but as only 3 participants are displayed in the layout (the participants do not see themselves), one cell is empty. Polycom®, Inc.
Page 86 In layout 2+8, the two central windows display the last two speakers in the conference: the current speaker and the “previous” speaker. To minimize the changes in the layout, when a new speaker is identified the “previous” speaker is replaced by the new speaker while the current speaker remains in his/her window. Polycom®, Inc.
Page 87 The selected layout is displayed in the Video Layout pane. Video Layout Options Number of Video Windows Available Video Layouts Overlay For more information see Overlay Layouts. Polycom®, Inc.
Page 88 Video Forcing can be implemented through Media Sources Tab when adding a new Conference or a new Meeting Room. For information about preventing the MCU from reassigning cells in a forced layout that were assigned to endpoints that have disconnected through a system flag named PRESERVE_PARTY_CELL_ON_FORCE_LAYOUT, see System Configuration Flags. Polycom®, Inc.
Page 89 G.729a and G.711 ENABLE_G729 value is NO, G.729 audio codec is Note that when disabled in favor of G.711. • Audio Clarity is selected by default. • Audio Clarity cannot be selected and deselected during an ongoing conference. Polycom®, Inc.
Page 90 Only the lecturer is not muted. Speaker Change Indicates the amount of time a participant must speak continuously before Threshold becoming the speaker. Select the desired threshold: • Auto (Default, 3 seconds) • 1.5 seconds • 3 seconds • 5 seconds Polycom®, Inc.
Page 91 In Classic View (for the first two skin options) the frames fill the screen with their borders touching. • When Telepresence Mode is enabled, the Skin options are disabled as the system uses a black background and the frames and speaker indication are disabled. Polycom®, Inc.
Page 92 Once the conference is activated, the participants are automatically connected to the conference. When the check box is cleared, the conference starts when the first participant connects to it and ends at the predefined time or according to the Auto Terminate rules when enabled. Polycom®, Inc.
Page 93 Applicability to Cascading Conferences This applies to cascaded conferences, so long as the Collaboration Server version is 8.6 and up, and all MCUs in the topology are set in a require a chairperson for the conference duration. Polycom®, Inc.
Page 94 Defining AVC-Based Conference Profiles 20 Optional. Click the Recording tab to enable conference recording with the Polycom® RealPresence® Media Suite. The New Profile - Recording dialog box opens. 21 Define the following parameters: New AVC CP Profile - Recording Parameters...
Page 95 Using the Site Name dialog box, you can control the display of the site names by defining the font, size, color, background color and transparency and position within the Video Window. For a detailed description of the site names options see Site Names Definition. 23 Define the following parameters: Polycom®, Inc.
Page 96 The choices are: Note: Choose a Background Color combination that is suitable for viewing at the conference’s video resolution. At low resolutions, it is recommended to select brighter colors as dark colors may not provide for optimal viewing. Polycom®, Inc.
Page 97 Defining AVC-Based Conference Profiles New AVC CP Profile - Site Names Parameters Field Description Display Position Select the pre-set position for the display of the Site (endpoint) Names. Selection Site Names Position LeftTop (Default) RightTop LeftMiddle RightMiddle Polycom®, Inc.
Page 98 Move the slider to the left to move the vertical position of the Site names upward within the Video Windows. Move the slider to the right to move the vertical position of the endpoint (site) names downward within the video windows. Polycom®, Inc.
Page 99 Message Overlay enables you to send text messages to all participants during ongoing Continuous Presence conferences. The text message is seen as part of the in the participant’s video layout on the endpoint screen or desktop display. For more details, see Sending Text Messages During a Conference Using Message Overlay. Polycom®, Inc.
Page 100 Click the arrows to increase or decrease the number of times that the text message display is to be repeated. Default: 3 Display Speed Select whether the text message display is static or moving across the screen, the speed in which the text message moves: Static, Slow, Fast Default: Slow Polycom®, Inc.
Page 101 Assigning a conference Profile in which registration is not configure to conferencing entities will prevent them from registering. By default, Registration is disabled in the Conference Profile, and must be enabled in Profiles assigned to conferencing entities that require registration. Polycom®, Inc.
Page 102 Accept Calls To prevent dial in participants from connecting to a conferencing entity when connecting via a Network Service, clear the check box of the Network Service from which calls cannot connect to the conference. Polycom®, Inc.
Page 103 Defining AVC-Based Conference Profiles 28 Click the Layout Indications tab. The Layout Indications dialog is displayed. The Layout Indications are displayed in the conference video layout as an icon group that includes:  Recording  Audio Participants  Network Quality Polycom®, Inc.
Page 104 Network Quality To display the Network Quality icon, select the check box. For more information see Network Quality Indication. 30 Click OK to complete the Profile definition. A new Profile is created and added to the Conference Profiles list. Polycom®, Inc.
Page 105: Additional Information For Setting Cp Profiles
During the Gathering Phase, a mix of live video from connected endpoints is combined with both static and variable textual information about the conference into a slide which is displayed on all connected endpoints. Polycom®, Inc.
Page 106: Gathering Phase Guidelines
● The language of a Gathering Phase slide of a conference configured to include a Gathering Phase that is not launched by the Polycom Conferencing Add-in for Microsoft Outlook is configured by the administrator. Using the Collaboration Server Web Client, the administrator selects the language for the Gathering Phase slide.
Page 107: Gathering Phase Duration
Gathering Phase than specified by the value of the flag) have the Gathering slide displayed for the time specified by the value of the flag. Example: If the value of the flag is set to 15, the Gathering Phase slide is displayed to the participant for 15 seconds. Polycom®, Inc.
Page 108: Enabling The Gathering Phase Display
The following Overlay Layouts are available for use in CP Conferences: Although the following Overlay Layout is included in the Profiles - Video Settings dialog box, it is not available for use in any Conferencing Mode and is only available when included in the Polycom® Multipoint Layout (MLA) application:...
Page 109: Guidelines For Using The Overlay Layouts
Defining AVC-Based Conference Profiles These Overlay Layouts will only be available in ITP (Telepresence) conferences when support for Overlay Layouts is included in the Polycom® Multipoint Layout (MLA) application. Guidelines for using the Overlay Layouts ● The Overlay Layouts are supported: ...
Page 110: Selecting The Overlay Layouts
Defining AVC-Based Conference Profiles Selecting the Overlay Layouts The Overlay Layouts are selected in the New Profile - Video Settings dialog box, in the Overlay tab of the Video Layout tree. Polycom®, Inc.
Page 111: Site Names Definition
 The system displays the name from the participant definition.  For an undefined H.323 participant:  Display the H.323 ID alias. Display the E.164 alias. Display nothing if all the fields are empty.  For a SIP undefined participant: Polycom®, Inc.
Page 112: Guidelines
The flag must be manually added to the System Configuration and its value modified as follows: ● YES (Default) - The domain name is omitted from SIP dial-in participant names. ● NO - The domain name remains as part of SIP dial-in participant names. For more information, see Modifying System Flags Polycom®, Inc.
Page 113: Site Names Display Position
● Display Position drop-down menu - To select a preset position. ● Horizontal Position and Vertical Position sliders - To move them to customize the preset position. Dragging the sliders sets the Display Position drop-down menu field value to Custom. Polycom®, Inc.
Page 114 ● Selecting Custom in Display Position drop-down menu. When selected, the current position becomes the initial position for position adjustments and then using the Horizontal and Vertical Position sliders to define the exact position. The adjusted position of the Site Names can be viewed in the Preview. Polycom®, Inc.
Page 115: Sending Text Messages During A Conference Using Message Overlay
● Changes to the Message Overlay Content or display characteristics (position, size, color and speed) are immediately visible to all participants. When there is a current Message Overlay:  The current message is stopped immediately, even it has not completed all of its repetitions. Polycom®, Inc.
Page 116: Sending Messages To All Conference Participants Using Message Overlay
2 Click the Message Overlay tab. 3 Select the Enable check box. The Send Text Message to Participant dialog box is displayed. 4 In the Content field, enter the text to be displayed to all the conference participants. Polycom®, Inc.
Page 117: Sending Messages To Selected Participants Using Message Overlay
● Test messages sent using Message Overlay ● Text displayed on the Gathering slide when Chinese is selected as the display language Selecting the Chinese Font The Chinese fonts can be selected in the CP Conference Profile - Advanced dialog box only. Polycom®, Inc.
Page 118 ● Kaiti ● Weibei The Chinese font cannot be changed during an existing conference. It can only be modified in the conference profile. A participant moved to another conference will be shown the font used by the new conference. Polycom®, Inc.
Page 119: Defining An Avc Video Switching Conference Profile
To Create a Video Switching Profile: 1 In the RMX Management pane, click Conference Profiles. 2 In the Conference Profiles pane, click the New Profile button. The New Profile – General dialog box opens. Polycom®, Inc.
Page 120 If an all ASCII text is entered in Display Name, it is used also as the Routing Name. • If any combination of Unicode and ASCII text (or full Unicode text) is entered in Display Name, the ID (such as Conference ID) is used as the Routing Name. Polycom®, Inc.
Page 121 The following AVC-based conferencing options are not available in VSW conferences:  Operator Conference  Gathering Phase  Video Quality - Send Content To Legacy Endpoints  Video Settings:  Presentation Mode  Auto Layout/Same Layout (only full screen, 1x1 layout display is available)  Auto Scan Polycom®, Inc.
Page 122: H.264 High Profile Support In Video Switching Conferences
Line rate and resolution combinations are checked for validity. If the selected line rate is below the minimum line rate threshold required for the selected resolution, the line rate is automatically adjusted to the minimum line rate threshold value for the selected resolution. Polycom®, Inc.
Page 123 Defining AVC-Based Conference Profiles The value of the SUPPORT_HIGH_PROFILE system flag (used for CP conferences) has no effect on VSW conferences. Polycom®, Inc.
Page 124: Defining Svc And Mixed Cp And Svc Conference Profiles
To define SVC Only Profile: 1 In the RMX Management pane, click Conference Profiles. 2 In the Conference Profiles pane, click the New Profile button. The New Profile – General dialog box opens. By default, the Conferencing Mode is set to CP. Polycom®, Inc.
Page 125 Note: This field is displayed in all tabs. Line Rate Select the conference bit rate. The line rate represents the combined video, audio and Content rate. The default setting for SVC Only conferences is 1920kbps. Note: This field is displayed in all tabs. Polycom®, Inc.
Page 126 If any combination of Unicode and ASCII text (or full Unicode text) is entered in Display Name, the ID (such as Conference ID) is used as the Routing Name. 5 Click the Advanced tab. The New Profile – Advanced dialog box opens. Polycom®, Inc.
Page 127 FW NAT Keep Alive When selected, a FW NAT Keep Alive message is sent at an interval defined in the field below the check box. Interval The time in seconds between FW NAT Keep Alive messages. Polycom®, Inc.
Page 128 Only Sharpness is available in SVC Conferencing Mode. The MCU sends the video stream in the resolution required by the endpoint. Maximum Resolution Only Auto is available in SVC Conferencing Mode. The MCU sends the video stream in the resolution required by the endpoint. Polycom®, Inc.
Page 129 Ensures high quality Content when most endpoints support H.264 and HD resolutions. Note: When Multiple Content Resolutions is selected, the Content Protocol field is hidden. For more information, see Content Protocols Defining Content Sharing Parameters for a Conference Polycom®, Inc.
Page 130 Defining SVC and Mixed CP and SVC Conference Profiles 9 Click the Video Settings tab. In SVC conferences, each endpoint determines its own video layout and there is no conference level layout selected. Therefore, all the Video Settings parameters are disabled. Polycom®, Inc.
Page 131 Defining SVC and Mixed CP and SVC Conference Profiles 10 Click the Audio Settings tab. 11 If required, define the Speaker Change Threshold: 1.5, 3, or 5 Auto (Default, 3 seconds), It indicates the amount of time a participant must speak continuously before becoming the speaker. Polycom®, Inc.
Page 132 Once the conference is activated, the participants are automatically connected to the conference. When the check box is cleared, the conference starts when the first participant connects to it and ends at the predefined time or according to the Auto Terminate rules when enabled. Polycom®, Inc.
Page 133 The following IVR features are not supported during SVC conferences:  Roll Call  Invite Participants  Entry and Exit tones  Click & View  PCM On the RMX 1800, Roll Call, Entry and Exit tones are supported in SVC-only conferences. Polycom®, Inc.
Page 134 Profiles assigned to conferencing entities that require registration. 15 Define the following parameters: New SVC Profile - Network Services Parameters Parameter Description IP Network Services Service Name This column lists all the defined Network Services, one or several depending on the system configuration. Polycom®, Inc.
Page 135 A new Profile is created and added to the Conference Profiles list. The Layout Indications tab is relevant only to AVC only or Mixed CP and SVC conferencing modes, therefore though visible in SVC only conferencing mode, it is completely disabled and irrelevant. Polycom®, Inc.
Page 136: Defining Mixed Cp And Svc Conferencing Profiles
2 In the Conference Profiles pane, click the New Profile button. The New Profile - General dialog box is displayed. 3 In the Conferencing Mode list, select CP and SVC to define a mixed AVC and SVC conference. Polycom®, Inc.
Page 137 New AVC CP Profile - Network Services Parameters. ● CP and SVC Profile - Layout Indications parameters - these parameters are the same as for CP conferences. For details, see New AVC CP Profile - Layout Indications Parameters. Polycom®, Inc.
Page 138: Video Protocols And Resolution Configuration For Cp Conferencing
Symmetric/Asymmetric 352 x 288 30, 60 Symmetric 720 x 576 30, 60 Symmetric HD 720p 1280 x 720 30, 60 Symmetric HD 1080p 1920 x 1080 Symmetric HD 1080p 1920 x 1080 Symmetric in Motion, Asymmetric in Sharpness Polycom®, Inc.
Page 139: Video Display With Cif, Sd And Hd Video Connections
● For monitoring purposes, the Collaboration Server and endpoint H.264 High Profile capability is listed in the Participant Properties - H.245 and SDP tabs for H.323 participants and SIP participants respectively. For more information see Monitoring IP Participants. Polycom®, Inc.
Page 140: Hd1080P60 Resolution Guidelines
In Telepresence environments the RMX receives HD720p60 and sends HD1080p60 to all endpoints except for those with 1x1 Video Layouts, which receive the same resolution and frame rate from the RMX as they send. TIP endpoints are not supported. PAL endpoints are supported at a frame rate of 50 fps. Polycom®, Inc.
Page 141: Cp Conferencing With H.263 4Cif
The creation of a new H.263 4CIF slide is supported in the IVR Service in addition to the current H.263 IVR slide. If users utilize the default Polycom slides that are delivered with the Collaboration Server, the slide’s resolution will be as defined in the profile, i.e. SD, HD, CIF, etc.
Page 142: Video Resource Usage
Video is optimized through higher resolution connections at lower line rates increasing the resource usage at lower line rates. This may decrease the number of participant connections. Video Resource Usage Video resource usage is dependent on the participant’s line rate, resolution and Video Quality settings. Polycom®, Inc.
Page 143: Default Minimum Threshold Line Rates And Resource Usage Summary
Default CIF 60 kbps Base High Default CIF 30 kbps Base Maximum Negotiated Line Rate for Resolutions Line Rate Resolution Up to 1M CIF60, SD30 and below Up to 4M SD60, HD720p30 Up to 6M HD720p60, HD1080p30, HD1080p60 Polycom®, Inc.
Page 144: Resolution Configuration For Cp Conferences
Base Profile or High Profile. The Detailed Configuration pane can also be opened by clicking the Manual radio button in the Resolution Configuration pane. Sharpness and Motion settings are accessed by clicking the Sharpness and Motion tabs when the Detailed Configuration is open. Polycom®, Inc.
Page 145 Video Protocols and Resolution Configuration for CP Conferencing Resolution Configuration Polycom®, Inc.
Page 146: Resolution Configuration - Basic
The pre-defined settings can be accepted without modification or be used as the basis for manual fine tuning of resolution settings by the administrator. The Manual radio button is automatically selected if any changes are made to the Resolution Sliders. Polycom®, Inc.
Page 147: Resolution Configuration - Detailed
When the priority is to maintain a balance between resource usage and video quality. • When it is necessary to maintain backward compatibility with previous versions. • When working with Polycom DMA/RealPresence Resource Manager. The Balanced settings are described in the section: Default Minimum Threshold Line Rates and Resource Usage Summary.
Page 148: Resolution Configuration Sliders
Resolution Configuration Sliders The Detailed Configuration dialog box allows you to configure minimum connection threshold bit rates for endpoints that support H.264 High Profile and those that do not support H.264 High Profile by using the following slider panes: Polycom®, Inc.
Page 149 Video Protocols and Resolution Configuration for CP Conferencing ● Base Profile - Endpoints that do not support H.264 High Profile connect at these minimum threshold bit rates. In Sharpness mode In Motion mode Polycom®, Inc.
Page 150 Video Resource usage is affected by the Resolution Configuration settings. The lower the line rate threshold set for a certain resolution the more resources will be used to connect that participant (as a higher resolution will be used). Polycom®, Inc.
Page 151: Flag Settings
HD 720p 1280 x 720 HD 1080p 1920 x 1080 HD 1080p 1920 x 1080 The video resolution transmitted to any endpoint is determined by the endpoint’s capabilities, the conference line rate, the Conference Profile’s Motion and Sharpness setting. Polycom®, Inc.
Page 152: W448P Resolution
It is recommend to set the endpoint to Motion to ensure the transmission of the higher frame rates of 25fps/30fps to the Collaboration Server. The following table list the video outputs from the Collaboration Server to the Tandberg Endpoints for 4:3 Aspect Ratio when the w448p resolution is enabled. Polycom®, Inc.
Page 153: Content
For more information see the Packet Loss Compensation - LPR and DBA. Enabling Support of the w448p Resolution w448p resolution support for Tandberg endpoints requires setting of the following entities: ● Tandberg endpoint ● Collaboration Server flags ● Collaboration Server Conference Profile Polycom®, Inc.
Page 154: Collaboration Server System Flag Settings
● SIF (352 x 240 pixels) and 4SIF (704 x 480 pixels) – the resolution transmitted to these endpoints is 480 x 352 pixels. The frame rates (depending on the endpoint’s capability) for both intermediate resolutions are 25 or 30 fps. Polycom®, Inc.
Page 155: Sharing Content During Conferences
● TIP Auto-Collaboration (CISCO TIP participants) - TIP Auto-Collaboration for H.264 content sharing (see TIP Compatibility - Prefer TIP) ● People+Content - Polycom’s proprietary content control protocol; for H.323 and ISDN participants Endpoints supporting the content control protocols above can share content within the same conference. Polycom®, Inc.
Page 156: Content Sharing Using H.239 Protocol
YES, meaning BFCP capability is declared to all vendors’ endpoints. When set to NO, the MCU declares SIP over BFCP capabilities only to Polycom and Avaya endpoints. Note that a SIP proxy might remove the agent information, thus preventing the capability declaration to Polycom and Avaya endpoints as well.
Page 157: Content Sharing Using People+Content Protocol
SIP BFCP, without having to use the people video layout. The Polycom® ContentConnect™ plug-in invokes a separate call for content with or without video. This call may be invoked per a Lync client.
Page 158: Content Media Protocols
● TIP content - The supported TIP content rate is XGA, 5 fps, 512 Kbps, base profile (see Appendix I - Polycom Open Collaboration Network (POCN)). Should the minimal TIP content allocation be less than 512 Kbps, content channel will not be opened.
Page 159: Content Transmission Methods
Content Transcoding is not supported by Collaboration Server (RMX) 1800 with no DSP cards. Note: Content in RealConnect Environments In conferences using Polycom® RealConnect™ technology between remotes premises, content is shared using Polycom® ContentConnect for Microsoft environments. In this scenario, content sharing requires one of the following: •...
Page 160: Fixed Rate
For H.264 cascaded conferences, the MCU uses a fixed rate according to the content rates described in H.264 Cascade Optimized (Fixed) Content Rates Tables, and the high/base profile configured by the user. Multiple Content Resolutions This method is often related to as content transcoding. Polycom®, Inc.
Page 161: Guidelines For Sharing Contents Using Multiple Content Resolutions
● In the event of a media card malfunction (and reset), all Multiple Content Resolution conferences will be terminated. When using the Multiple Content Resolutions method, the following are not supported: • High profile • 1080p30/60 content resolutions. Only resolutions up to 1080p15 are supported. Polycom®, Inc.
Page 162: Content Settings
Depending on the endpoints capabilities, you can determine the content sharing experience by selecting the appropriate protocol and system behavior from the Content Protocol list: ● H.263 ● H.263 & H.264 Auto Selection ● H.264 Cascade Optimized ● H.264 HD Polycom®, Inc.
Page 163: H.263
H.264 HD may be used for content sharing only for a single MCU, but not in cascading conferences. H.264 Content Sharing Properties The H.264 HD option should be selected if most endpoints in the conference support H.264 to ensure high quality content. Polycom®, Inc.
Page 164: Guidelines For Sharing Content Using H.264 Hd
Content Settings Flag Name Range Default Graphics H264_HD_GRAPHICS_MIN_CONTENT_RATE 0-1536 Hi Resolution Graphics H264_HD_HIGHRES_MIN_CONTENT_RATE 0-1536 Live Video H264_HD_LIVEVIDEO_MIN_CONTENT_RATE 0-1536 To change the system flag value, the flag must be first manually added to the System Configuration (see Modifying System Flags. Polycom®, Inc.
Page 165: Content Sharing Related Issues
Sharing content has different constraints and guidelines over each of the signaling protocols: ● Over H.323 cascaded links -  Fixed content rate is used.  In cascading environments with non-Polycom MCUs, the Polycom MCU must be defined as Master  For H.263 cascading links: ...
Page 166: Sending Content To Legacy Endpoints
In Lecture Mode, when content is sent to legacy endpoints, switching to the content layout, results in the content shown in the lecturer/speaker window, while the lecturer is shown in the second window. If the layout Polycom®, Inc.
Page 167: Sending Content To Legacy Endpoints In Telepresence Mode
To ignore personal layouts during Telepresence conferences (while working with MLA), set the value of the flag FORCE_LEGACY_EP_CONTENT_LAYOUT_ON_TELEPRESENCE to YES. If the layout for displaying content in Legacy endpoints include multiples cells, MCU may populate Telepresence room streams sources in remote cells. Polycom®, Inc.
Page 168: Exclusive Content Mode
● The Exclusive Content Mode check box replaces the EXCLUSIVE_CONTENT_ MODE system flag used in previous versions to control exclusive content mode for the system. ● In Exclusive Content Mode, an endpoint attempting to send content after another endpoint starts sending content, is rejected with a momentary content interruption. Polycom®, Inc.
Page 169: Forcing Other Content Capabilities
The interval, in seconds, between content refresh (intra) requests sent from the MCU to the content sender due to refresh requests initiated by other conference participants. Additional refresh requests received within that interval are deferred to the next interval. Default setting: 5 Polycom®, Inc.
Page 170: Useful Procedures In Content Sharing
H.264 HD (default) - Content is shared using the H.264 HD protocol. • H.264 Cascade Optimized - Content is shared using the H.264 content protocol (fixed), and optimized for use in cascaded conferences. For a detailed description of each of these settings, see Content Media Protocols. Polycom®, Inc.
Page 171 Content Protocol is H.264 Cascade Optimized. In scenarios where endpoints not supporting high profile (such as HDX) are (RMX 1800 / connected to the conference, it is recommended to clear this check-box to enable MPMRx only) them to share content. Polycom®, Inc.
Page 172: H.264 Cascade Optimized Content Sharing
The Content Rate drop-down menu list depends on Customized Content Rate being selected as the Content Setting, and cannot exceed 66% of the conference line rate capability. For information on the interaction of these parameters for Base Profile and High Profile settings, see H.264 Cascade Optimized (Fixed) Content Rates Tables. Polycom®, Inc.
Page 173: Selecting A Customized Content Rate
If Customized Content Rate is already selected along with the content rate, and you attempt to modify the conference line rate to a value that does not support the selected customized content rate, an error message is displayed. Modify the Content Line Rate or Conference Line Rate, or modify the Content Setting. Polycom®, Inc.
Page 174: Sharing Content In Multiple Content Resolutions Mode
By default, H.264 is always selected, and cannot be modified. 2 Select additional protocols:  H.263 - If the conference includes H.263 (only) capable endpoints.  H.264 Cascade - If the conference includes cascading links. If H.264 Cascade is selected, select the Content Resolution. 3 Click OK. Polycom®, Inc.
Page 175: Giving And Canceling Token Ownership (Avc Participants)
If another participant is currently sharing content, it is requested to release the token, and the participant selected as the token owner is marked as exclusive. Once that participant shares content, it cannot be snatched by other participants. Polycom®, Inc.
Page 176: Stopping A Content Session
Stopping a Content Session The Collaboration Server user can withdraw the content token from the current holder. To end the current Content session: » In the Conferences list pane, right-click the conference icon, and select Abort H.239 Session. Polycom®, Inc.
Page 177: Content Sharing Reference Tables
Live Video 66% 1024 1280 1280 1536 1536 * This line rate is applicable only for RealPresence Collaboration Server 1800 with 1 or 3 DSP cards, or with MPMRx card(s). In addition, it is applicable only for non-SVC-enabled conferencing Polycom®, Inc.
Page 178: H.264 Resolution Per Content Rate Tables
Frames/Second 64-384 H.264 HD720 384-512 H.264 HD720 512-768 H.264 HD1080 768-2048 H.264 HD1080 30 * 2048-4096 H.264 HD1080 * For Collaboration Server 1800 with no DSP cards and Collaboration Server 1800 Entry Level, maximum content resolution is HD1080p30. Polycom®, Inc.
Page 179: H.264 Highest Common Content Rates Tables
** This resolution is applicable only for RealPresence Collaboration Server 1800 with no DSP cards, or for Entry Level. † This resolution is applicable only for RealPresence Collaboration Server 1800 with 1 or 3 DSP cards, or with MPMRx card(s). ^ This limitation applies to content transcoding scenarios. Polycom®, Inc.
Page 180 ** This resolution is applicable only for RealPresence Collaboration Server 1800 with no DSP cards, or for Entry Level. † This resolution is applicable only for RealPresence Collaboration Server 1800 with 1 or 3 DSP cards, or with MPMRx card(s). ^ This limitation applies to content transcoding. Polycom®, Inc.
Page 181: H.264 Cascade Optimized (Fixed) Content Rates Tables
* This line rate is applicable only for RealPresence Collaboration Server 1800 or one with MPMRx card(s), and for non-SVC-enabled conferencing ** These resolutions are applicable only for RealPresence Collaboration Server 1800 or one with MPMRx card(s). For RMX 1800 with no DSP cards or for Entry Level, maximum content resolution is HD1080p30 Polycom®, Inc.
Page 182 2048 2048 1080p60 2048 3072 Live Video 66% 720p5 720p30 1080p15 1280 1280 1280 1280 1280 1080p30 1024 1024 1280 1280 1280 2048 2048 1080p60 2560 4096 * This line rate is applicable only for non-SVC enabled conferencing Polycom®, Inc.
Page 183: Media Encryption Guidelines
(Diffie-Hellman) standards. Media Encryption Guidelines ● Encryption is not available in all countries and it is enabled in the MCU license. Contact Polycom Support to enable it. ● Media encryption is supported in CP, SVC Only and mixed CP and SVC Conferencing Modes.
Page 184: Mixing Encrypted And Non-Encrypted Endpoints In One Conference
Add the flag to system.cfg and set its value set to YES when Microsoft Office Communicator and Lync Clients. When any conferences on the RMX will have both MS-Lync clients and Polycom endpoints participating. Some 3rd party endpoints may be unsuccessful in participating in conferences with this setting.
Page 185: Direct Connection To The Conference
Connect Non-encrypted Defined dial-out SIP non-encrypted - endpoints are participant: endpoints without disconnected. • Connect only if encrypted. encryption • Non-encrypted endpoints capabilities are disconnected. Connected, non-encrypted Connected, encrypted * Flag = FORCE_ENCRYPTION_FOR_UNDEFINED_PARTICIPANT_IN_WHEN_AVAILABLE_MODE Polycom®, Inc.
Page 186: Connection To The Entry Queue
Moving participants from entry queue to conference / between conferences depending on encryption settings Current Participant Encryption Status Destination Conference Encrypted Non-Encrypted Encryption Setting *Flag = NO *Flag = YES *Flag = NO *Flag = YES No Encryption Move succeeds, connected encrypted Move succeeds, connected non-encrypted Polycom®, Inc.
Page 187: Recording Link Encryption
● Conference level - Enabling Encryption in the Profile ● Participant level - Enabling Encryption at the Participant Level You must first set the system flags for the MCU before media encryption can be enabled for the conference and participants. Polycom®, Inc.
Page 188: Setting The Encryption Flags
Encryption for the conference is in the Profile and cannot be changed once the conference is running. To enable encryption at the conference level: » In the Conference Profile Properties – Advanced dialog box, select one of the following Encryption options: Polycom®, Inc.
Page 189: Enabling Encryption At The Participant Level
You can select the encryption mode for each of the defined participants. Encryption options are affected by the settings of the flag in the system configuration. Undefined participants are connected with the Participant Encryption option set to Auto, inheriting the conference/Entry Queue encryption setting. Polycom®, Inc.
Page 190: Monitoring The Encryption Status
 No - The participant joins the conference/Entry Queue as non-encrypted. Monitoring the Encryption Status The conference encryption status is indicated in the Conference Properties - General dialog box. The participant encryption status is indicated by a check mark in the Encryption column in the Participants list pane. Polycom®, Inc.
Page 191 An encrypted participant who is unable to join a conference is disconnected from the conference. The disconnection cause is displayed in the Participant Properties – Connection Status dialog box, Security Failure indication, and the Cause box identifies the encryption related situation. For more information about monitoring, see Conference and Participant Monitoring. Polycom®, Inc.
Page 192: Collaboration Server Telepresence Mode Guidelines
● The Telepresence Mode and Telepresence Layout Mode fields are only displayed in the Conference Profile dialog box if the Collaboration Server has a Telepresence license installed. ● A Telepresence conference must have Telepresence Mode enabled in its profile. ● In Telepresence Mode, ITP sites are automatically detected. Polycom®, Inc.
Page 193: Automatic Detection Of Immersive Telepresence (Itp) Sites
ITP features are re-applied to all participants should an ITP endpoint re-connects to that conference. Horizontal Striping Horizontal Striping is used by the Collaboration Server in order to prevent cropping and preserve the aspect ratio of video for all Telepresence Modes. Polycom®, Inc.
Page 194: Cropping
● CP - In this mode, the area is cropped symmetrically from both top-bottom and right-left, where the width of the cropped area is calculated separately. ● Mixed - In this mode, the area to be stripped is cropped symmetrically cropped from right-left areas, and asymmetrically from top-bottom areas (16% from top, 84% from bottom). Polycom®, Inc.
Page 195: Gathering Phase With Itp Room Systems
Additional video layouts have been created to give Telepresence operators more video layout options when configuring OTX and RPX room systems. These additional video layout options are available to all endpoints on both conference layout and Personal Layout levels. OTX / RPX – Additional Video Layouts Number of Endpoints Layouts Polycom®, Inc.
Page 196 The following example illustrates the use of standard and additional Collaboration Server Telepresence layouts when connecting four Room Systems as follows: ● Two OTX Room Systems  2 active cameras  6 screens ● Two RPX Room Systems  8 cameras  8 screens Polycom®, Inc.
Page 197 Setting Conferences for Telepresence Mode (AVC CP) RPX and OTX Room System connected using the RealPresence Collaboration Server Polycom®, Inc.
Page 198: Room Switch Telepresence Layouts
● When a TIP system with 3 screens joins a conference, the layout is updated on all screen simultaneously. ● When a Polycom ITP system with 2, 3, or 4 screens joins the conference, the layout is updated on all screens simultaneously.
Page 199: Guidelines For Managing The Room Switch Telepresence Layouts By The Mcu
MLA. ● Only CP-AVC conferences are supported. ● Lync Clients (with Polycom® ContentConnect™ add-in) are supported. Microsoft Lync is not supported by Collaboration Server (RMX) 1800 with no DSP cards. ● SVC endpoints are not supported.
Page 200: Speaker Priority In Cp Video Layouts
If the active speaker is using a single camera endpoint, the active speaker is displayed on a full screen while the two previous speakers are displayed on the other two screens. ● Irrespective of whether the receiving Room System has more screens than the active speaker’s Room System: Polycom®, Inc.
Page 201 The layout below is used when the active speaker is using a single-screen endpoint and the viewing endpoint is single-screen endpoint. The layout below is used when the active speaker is using a single-screen endpoint and the viewing endpoint is 3-screen endpoint. Polycom®, Inc.
Page 202 The layout below is used when the conference includes 4-screen rooms where both the active speaker and the previous active speaker are using single-screen endpoints. The layout below is used when the conference includes 1, 2, and 3-screen rooms where the active speaker is using a single-screen endpoint. Polycom®, Inc.
Page 203: Selecting Speaker Priority
● NO (Default) - The MCU does not manage the layouts while Content is sent. Personal layout changes, for example, by MLA, override the default MCU layout. Legacy endpoints may not display Content in Telepresence conferences due to layout changes. Polycom®, Inc.
Page 204: Guidelines For Sending Content To Legacy Endpoints In Telepresence Conferences
● Click&View can not be used to change the layout while Content is being sent. ● The Polycom Touch Control can not be used to change the layout while Content is being sent. Content Display on Legacy Endpoints in Telepresence Conferences...
Page 205: Enabling Telepresence Mode
When Telepresence Mode is set to Auto and a one-screen Telepresence unit is in use, the Collaboration Server controls layouts instead of the MLA. For more information see Polycom Multipoint Layout Application (MLA) User’s Guide for Use with Polycom Telepresence Solutions.
Page 206 6 In the Telepresence Layout Mode field, select the Telepresence Layout Mode to be used in the conference. This field is used by VNOC operators and Polycom Multi Layout Applications to retrieve Telepresence Layout Mode information from the Collaboration Server.
Page 207: Monitoring Telepresence Mode
Collaboration Server has a Telepresence license installed. If Telepresence Mode is enabled, a check mark is displayed in the check box. This option is grayed as this is a status indicator and cannot be used to enable or disable Telepresence Mode. Polycom®, Inc.
Page 208: Monitoring Participant Properties
An additional status indicator, Telepresence, is displayed in the Participant Properties - Advanced tab when monitoring conference participants. The Telepresence mode of the participant is indicated: ● RPX - the participant’s endpoint is transmitting 4:3 video format. ● OTX - the participant’s endpoint is transmitting 16:9 video format. ● None. Polycom®, Inc.
Page 209: Creating Multiple Cascade Links Between Telepresence Conferences
Creating Multiple Cascade Links Between Telepresence Conferences You can create multiple Cascading links between Collaboration Servers hosting conferences that include Immersive Telepresence Rooms (ITP) such as Polycom’s OTX and RPX Room Systems. Guidelines for Creating Multiple Cascading Links between Conferences ●...
Page 210: Enabling And Using Multiple Cascade Links
The settings required to enable Multiple Cascade Links on the RMX are minimal and are described in Creating a Link Participant. Most of the layout configuration is performed using Polycom’s Multipoint Layout Application (MLA). The figures RMX Telepresence Layout Mode - Room Switch...
Page 211  This layout requires that the Telepresence Layout Mode to be set to Continuous Presence in the Conference Profiles of the Cascading Conferences in each RMX.  The current speaker is the HDX endpoint connected to RMX A. Polycom®, Inc.
Page 212: Creating A Link Participant
For more information see: Setting Conferences for Telepresence Mode (AVC CP). ● ● Polycom® Multipoint Layout Application (MLA) User’s Guide for Use with Polycom Telepresence Solutions. ● Polycom® Immersive Telepresence (ITP) Deployment Guide Creating a Link Participant Link Participant in the Dial Out RMX The Link Participant is defined in the New Participant dialog box.
Page 213 This field enables the administrator to select the maximum number of Multiple Cascade Links required according to the number of Room System endpoints in the cascaded conference. For example if an RPX 4xx is included, the number of links required is 4. Polycom®, Inc.
Page 214: Participant Link In The Dial In Rmx
An Undefined Participant Link The Multiple Cascade Link names are automatically assigned by the RMX. For example on a RMX 2000 the names of the links are: ● POLYCOM RMX 2000-1 ● POLYCOM RMX 2000-2 ● POLYCOM RMX 2000-3, etc. Polycom®, Inc.
Page 215: Monitoring Multiple Cascade Links
● If there are insufficient resources to connect all the required links:  None of the links are connected.  The first link is listed as Disconnected in the Participants list of the RMX Web Client / RMX Manager main screen. Polycom®, Inc.
Page 216 ● If a calling Link Participant is not defined with same number of links as all the other Link Participants in the cascaded conferences:  The call is rejected.  The Call Disconnection Cause is: Number of cascading links is not identical for all conferences. Polycom®, Inc.
Page 217: Video Preview
● Video Preview of the video sent from the conference to the participant is shown according to the line rate and video parameters of the level threshold to which the participant is connected. ● All users can view a video preview. Polycom®, Inc.
Page 218: Workstation Requirements To Display Video Preview
● Video preview cannot be displayed when the participant’s video is suspended. ● Participant’s video preview and the Polycom Desktop application (such as CMAD) window cannot be open and running simultaneously on the same PC as both require the same DirectDraw resource.
Page 219: Previewing The Participant Video
Participant’s pop-up menu. To preview the participant video: 1 List the conference participants in the Participants pane. 2 Right-click the participant whose video you want to preview, and select one of the following options: Polycom®, Inc.
Page 220  View Participant Received Video - To display the video sent from the conference to the participant. The Video Preview window opens. If the video card installed in the PC does not support DirectDraw Acceleration, a black window may be viewed. Polycom®, Inc.
Page 221: Auto Scan And Customized Polling In Video Layout
You enable the Auto Scan feature by selecting it in the Video Layout cell. To enable Auto Scan: 1 In the Collaboration Server Web Client Main Screen - Conference list pane, double-click the conference or right-click the conference and then click Conference Properties. Polycom®, Inc.
Page 222: Customized Polling
The order in which the Auto Scanned participants are displayed in the Auto Scan enabled cell of the video layout can be customized. To define the scanning order in the Customized Polling tab: 1 Open the Conference Properties dialog box. 2 Click the Customized Polling tab. The Customized Polling dialog box is displayed. Polycom®, Inc.
Page 223 Select a participant and click this button to move the participant up in the Scanning Order. Down Select a participant and click this button to move the participant down in the Scanning Order. 3 Click the Apply button to confirm and keep the dialog box open, or click OK. Polycom®, Inc.
Page 224: Packet Loss Compensation - Lpr And Dba
64K) to preserve it. When this reduction is insufficient, either the video rate or the LPR strength are reduced as well, depending on the value of the system flag LPR_CONTENT_RATE_ADJUST_WEAK_LPR. For more information on that flag see LPR_CONTENT_RATE_ADJUST_WEAK_LPR. Polycom®, Inc.
Page 225: Enabling Lost Packet Recovery
● In LPR-enabled Video Switched conferences:  H.323 and SIP endpoints are supported.  When cascading between conferences running on Collaboration Server and MGC (Polycom legacy MCU), LPR is not supported over the link between the two conferences.  Non-H.323 participants cannot be created, added or moved to LPR-enabled Video Switched conferences.
Page 226: Monitoring Lost Packet Recovery
Additional Conferencing Information Monitoring Lost Packet Recovery In the Participant Properties – H.245 tab, LPR activity is displayed in all three panes. Polycom®, Inc.
Page 227 Additional Conferencing Information In the Participant Properties – Channel Status tab, check box indicators show LPR activation in the local and remote (transmit and receive) channels. Polycom®, Inc.
Page 228: Layout Indications
When network quality improves from Critical to Major remaining stable for 5 seconds, the Network Quality Indicator is changed accordingly and when network quality improves from Major to Normal, remaining stable for 5 seconds, the Network Quality Indicator is no longer displayed. Polycom®, Inc.
Page 229: Indication Threshold Values
The display of Network Quality icon (showing or hiding the icon) and the position of the icon in the video layout cell can be customized by manually adding the following System Flags and modifying their values as required. Polycom®, Inc.
Page 230 Parameters. CELL_IND_LOCATION Change the location of the display of Network Quality icon displayed in the cells of the conference Video Layout. Default: TOP_RIGHT Range: • BOTTOM_LEFT • BOTTOM_RIGHT • TOP_LEFT • TOP_RIGHT For more information see the . Polycom®, Inc.
Page 231: Recording Indications
99 participants are in the conference, the number is indicated as 99+. These icons are displayed as part of a group that includes a network quality indication and a recording indication displayed when recording is active. The icon group is displayed for AVC endpoints only. Polycom®, Inc.
Page 232: Setting Layout Indication Via User Interface
Note that when the audio participant indication is set to display permanently, it is displayed only if audio participants are connected to the conference. ● The position of the icon can be customized, as shown in the figure below: Polycom®, Inc.
Page 233: Layout Indications Icon Display Positions
Layout Indications Icon Display Positions Following are examples of the Indication Icons display positions (97 audio participants are connected to the conference). Top-center (default) with all indication icons enabled, except video Top-left, with all indication icons enabled, except video Polycom®, Inc.
Page 234: Layout Indications Guidelines
However, when the change occurs in participants whose type is unselected, and the indication display is not permanent, no indications appear. ● Layout indications are displayed only in endpoints with resolutions of CIF and up. ● Layout indications are not displayed during the gathering phase. Polycom®, Inc.
Page 235: X1 Layout Scenario Adaptation
VMR on the DMA via SIP/H.323, are counted as either an audio or a video endpoint, regardless of the Collaboration Server they are connected to. ● AVC endpoints connected to a Polycom® RealPresence® WebSuite™ client, can view layout indications, depending on the conference profile configuration.
Page 236: Enabling Lecture Mode
Selecting a lecturer for the ongoing conference, enables the Lecture Mode. You can select the lecturer: ● during the definition of the ongoing conference ● after the conference has started and the participants have connected to the conference. Polycom®, Inc.
Page 237 In this mode, the conference speaker becomes the lecturer. To select the lecturer and enable the Lecture Mode during the ongoing conference: 1 Make sure that the participant you want to designate as the lecturer has connected to the conference. Polycom®, Inc.
Page 238: Enabling The Automatic Switching
Enabling the Automatic Switching Automatic switching between participants viewed on the lecturer’s screen is enabled in the conference Profile, or during the ongoing conference, in the Conference Properties. Polycom®, Inc.
Page 239: Lecture Mode Monitoring
When one of the participants is talking, the automatic switching is suspended, showing the current speaker, and it is resumed when the lecturer resumes talking. If the lecturer is disconnected during an Ongoing Conference, the conference resumes standard conferencing. Polycom®, Inc.
Page 240 None to disable the Lecture Mode or select a participant to become the lecturer to enable it.  Designate a new lecturer.  Enable or disable the Lecturer View Switching between participants displayed on the lecturer monitor by selecting or clearing the Lecturer View Switching check box. Polycom®, Inc.
Page 241: Restricting Content Broadcast To Lecturer
● The Collaboration Server User can abort the H.239 Session of the lecturer. ● Content Broadcasting is not implemented in conferences that do not include a designated lecturer and the lecturer is automatically selected by the system (for example, in Presentation Mode). Polycom®, Inc.
Page 242: Muting Participants Except The Lecturer
Mute All Except Me option. The participant is muted and the lecturer, if designated, is unmuted. ● In cascaded conferences, all participants (including the link participants) except the lecturer are muted. Only the lecturer is not muted. Polycom®, Inc.
Page 243: Enabling The Mute Participants Except Lecturer Option
Profile Properties - Audio Settings tab. When the Mute Participants Except Lecturer option is enabled and a conference has started, the Mute by MCU icon is displayed in the Audio column in the Participants pane of each participant that is muted. Polycom®, Inc.
Page 244: Audio Algorithm Support
● Siren 22 and G.719 are supported in both mono and stereo. ● Stereo is supported in H.323 calls only. ● Siren 22 is supported by Polycom HDX and Group series endpoints, version 2.0 and later. ● Siren 7 is the preferred audio codec for SIP/Lync clients, provided the system flag ALLOW_SIREN7_CODEC is set to YES.
Page 245: Mono
The Siren 22, G.719, and SirenLPR mono audio algorithms are supported at the following bit rates. Siren22, G.719, and SirenLPR Mono vs Bitrate Audio Algorithm Minimum Bitrate (kbps) Siren22 64k Siren22 48K Siren22_32k G.719_64k G.719_48k G.719_32k G.728 16K G.719_64k SirenLPR_48k Siren22_48K G.719_48k G.7221C_48k Siren14_48k SirenLPR_32k Siren22_32k G.719_32k G.7221C_32k Siren14_32k SirenLPR SirenLPR SirenLPR Siren7 Polycom®, Inc.
Page 246: Stereo
SirenLPRStereo_96k G.719Stero_96k Siren14Stero_96k SirenLPRStereo_64k G.719Stereo_64k Siren22Stereo_64k Siren14Stereo_64k Audio algorithms supported for ISDN Supported Audio Algorithm vs Bitrate Audio Algorithm Minimum Bitrate (kbps) G.722.1C 48K G.722.1C 32K G.722.1C 24K Siren14 48K Siren14 32K Siren14 24K G.722.1 32K G.722.1 24K Polycom®, Inc.
Page 247 Siren14 24K G.722.1 32K G.722.1 24K G.722 48K G.722 56K G.722 64K G.711 56K G.711 64K G.728 16K G.722.1 16K G.722.1C 24K Siren14 24K G.722 48K G.722 56K G.722 64K G.711 56K G.711 64K G.728 16K G.728 16K Polycom®, Inc.
Page 248: Monitoring Participant Audio Properties
2 Click the Channel Status - Advanced tab. The Participant Properties - Channel Status - Advanced dialog box is displayed. 3 In the Channel Info field, select Audio In or Audio Out to display the audio parameters. 4 Click the OK button. Polycom®, Inc.
Page 249: Automatic Muting Of Noisy Endpoints
In new Profiles that are created after the upgrade, the Auto mute noisy endpoints option is automatically enabled. ● If your conferencing environment includes the Polycom DMA, the conferences that are started from the DMA will not include the Auto mute noisy endpoints parameter as it is not part of the DMA Profiles.
Page 250: Automatic Muting Of Noisy Endpoints
Conference Profile - Audio Settings dialog box. If the ENABLE_SELECTIVE_MIXING flag is set to NO, the automatic muting of noisy endpoints is disabled at the conference level and cannot be enabled in the Conference Profile - Audio Settings dialog box. Polycom®, Inc.
Page 251: Automatic Muting Of Noisy Endpoints At The Mcu Level
- Audio Settings dialog box) is disabled. To modify the system flag setting: ● To modify ENABLE_SELECTIVE_MIXING flag setting to NO, manually add it to system.cfg file and set its value to NO. For more details, see the Modifying System Flags. Polycom®, Inc.
Page 252: Permanent Conference
● Entry Queues, Conference Reservations and SIP Factories cannot be defined as Permanent Conferences. ● Additional participants can connect to the conference, or be added by the operator, if sufficient resources are available. ● The maximum size of the Call Detail Record (CDR) for a Permanent Conference is 1MB. Polycom®, Inc.
Page 253: Enabling A Permanent Conference
Additional Conferencing Information Enabling a Permanent Conference The Permanent Conference option is selected in the New Conference, New Meeting Room or New Conference Templates dialog boxes. Polycom®, Inc.
Page 254: Closed Captions
● Remotely, via a dial-up connection to the system’s serial RS-232 port. ● In the room using equipment connected directly to the serial port. ● In the room or remotely, using the Polycom HDX web interface. Closed Captions Guidelines ● The captions display properties are configured on the endpoint sending the captions.
Page 255 The new flag is added to the flags list. 6 Click OK to close the System Flags dialog box. For flag changes (including deletion) to take effect, reset the MCU. For more information, see Resetting the Collaboration Server. Polycom®, Inc.
Page 256: Cascading Link Properties
Each of the two conferences will inherit the video layout of the other conference in one of their windows. In order to avoid cluttering in the cascaded window, it is advised to select appropriate video layouts in each conference before cascading them. Polycom®, Inc.
Page 257: Guidelines For Setting The Video Layout In Cascading Conferences
● When the Mute Participants Except Lecturer option is enabled in the Conference Profile, all participants (including the link participants) except the lecturer are muted. Only the lecturer is not muted. ● Gathering is not supported in Cascading Conferences. Polycom®, Inc.
Page 258: Flags Controlling Cascading Layouts
The option to play a tone when the cascading link is established is enabled by setting the System Flag CASCADE_LINK_PLAY_TONE_ON_CONNECTION to YES. Default value: NO. The tone volume is controlled by the same flag as the IVR messages and tones: IVR_MESSAGE_VOLUME. Polycom®, Inc.
Page 259: Possible Cascading Topologies
Collaboration Server and one MGC. ● Multiple Cascade Links enabling Cascading between RMXs hosting conferences that include Immersive Telepresence Rooms (ITP) such as Polycom’s OTX and RPX Room Systems can be defined. For more information see Creating Multiple Cascade Links Between Telepresence Conferences.
Page 260: Basic Cascading Using Ip Cascaded Link
B. Once the DTMF codes are entered and forwarded to the Entry Queue on MCU B, the IVR session is completed, the participant moved to the destination conference and the connection between the two conferences is established. Polycom®, Inc.
Page 261: Automatic Identification Of The Cascading Link
Gateway to MCU/ MCU to Gateway Topology In this topology, an IP participant calls a conference running on an MCU via a gateway and over an ISDN link. ● MCU to MCU Cascading Between Two MCUs Using an ISDN Link Polycom®, Inc.
Page 262: Guidelines
[GW Profile ISDN/PSTN number] - The dial-in number assigned to the Gateway Profile defined on Gateway B, including the required country and area codes. Information required that is not part of the dialing string: [Destination number] - The destination number as alias, IPv4 address or ISDN/PSTN number of participant B. Polycom®, Inc.
Page 263: Gateway To Mcu Calls Via Isdn Cascading Link
[Destination Conference ID] - Only if using the Entry Queue on MCU B for routing calls or creating new ad hoc conferences. The ID of the destination conference on MCU B. The dialing string format: <GW A Prefix in GK><Gateway Profile_ID on GW A>*<ISDN Number assigned to the Meeting Room/Conference/Entry Queue> Polycom®, Inc.
Page 264: Mcu To Mcu Calls Via Isdn Cascading Link
● Configuring a Gateway Profile and assigning dial-in ISDN/PSTN numbers. For details, see Defining the Gateway Profile. ● Configure the Entry Queue or conference (for direct dial-in) as enabled for ISDN connection and a dial-in number is assigned (for example 54145106). Polycom®, Inc.
Page 265 MCU A dials out to an Entry Queue or conference B running on MCU B using the Entry Queue number (for example 54145106) or the conference number. Conference Profile Definition The following table lists the recommended Meeting Room/Conference Profile parameters setting when routing ISDN cascaded calls. Polycom®, Inc.
Page 266     Since the remote participant settings are unknown, it is recommended that the gateway or endpoint be configured to support a higher line rate (for example, 768 Kbps) to allow flexibility during endpoint capability negotiations. Polycom®, Inc.
Page 267 Collaboration Server Gateway (user to Latest Radvision version user) RealPresence Radvision User calls via a Radvision Gateway to a RealPresence Collaboration Collaboration Gateway Remote User behind RealPresence Server v. 7.1 Server Gateway Collaboration Server Gateway (user to Latest Radvision version user) Polycom®, Inc.
Page 268 User calls directly to a DMA controlled RealPresence Collaboration Collaboration environment Server v. 7.1 Server Gateway RealPresence RealPresence A dial out participants calls to a remote RealPresence Collaboration Collaboration Collaboration conference on a DMA controlled Server v. 7.1 Server MCU Server Gateway environment Polycom®, Inc.
Page 269: Suppression Of Dtmf Forwarding
A will not be forwarded to conference B. This is done to prevent an operation requested by a participant individually (for example, mute my line) to be applied to all the participants in conference B. Flag range (in seconds): 0 - 360000 This flag is defined on MCU A (the calling MCU). Polycom®, Inc.
Page 270: Star Cascading Topology
 MGC with version 9.0.4 can be used on level 2 if RealPresence Collaboration Server version 7.0.2 and higher is deployed in level 1 ● If an MGC is deployed on level 1:  MGC or RealPresence Collaboration Server can be used on level 2. Polycom®, Inc.
Page 271 Level 2 RealPresence Collaboration Server Level 1 RealPresence CP - CIF 768Kb/s, 2Mb/s Collaboration Server Level 2 RealPresence Collaboration Server Level 1 CP - CIF 263 768Kb/s, 2Mb/s HDX, VSX Level 2 RealPresence CP - CIF 264 Collaboration Server Polycom®, Inc.
Page 272: Creating A Cascade Enabled Dial-Out/Dial-In Participant Link
(second) MCU, the participant properties can be saved in the Address Book of the MCU for future repeated use of the cascaded link. To define the dial-out cascade participant link: 1 In the Conferences pane, select the conference. Polycom®, Inc.
Page 273 Dialing Direction Select Dial-out. Type Select H.323. IP Address Enter the IP address of the Signaling Host of the MCU running the other (second) conference, where the cascade enabled Entry Queue is defined. Polycom®, Inc.
Page 274 If the conference has a password and you do not want to include the password in the dial string, set the ENABLE_CASCADED_LINK_TO_JOIN_WITHOUT_PASSWORD flag to YES. For more information see Modifying System Flags. Alias Type Select E.164 (digits 0-9, *, #). 4 Click the Advanced tab. Polycom®, Inc.
Page 275 New Participant – Dial-in Cascade Link Field Description Display Name Enter the participant’s name. This field may not be left blank. Duplicate participant names, comma, and semi-colon characters may not be used in this field. Dialing Direction Select Dial-in. Type Select H.323. Polycom®, Inc.
Page 276 4 In the Cascaded Link field, select:  Slave, if the participant is defined in a conference running on a Slave MCU.  Master, if the participant is defined in a conference running on the Master MCU. 5 Click the OK button. Polycom®, Inc.
Page 277: Cascading Via Entry Queue
This dial-out participant functions as the link between the two conferences. ● (Optional) Enabling the cascaded linked participant to connect to the linked conference (Conference A) without entering the conference password. This can be done by modifying the default settings of the relevant system flag. Polycom®, Inc.
Page 278: Creating The Cascade-Enabled Entry Queue
Master MCU (MCU at the center of the topology) is dialing. If you are defining an HD cascaded Entry Queue, it is recommended to select the same Profile that is selected for both conferences. Polycom®, Inc.
Page 279: Creating The Dial-Out Cascaded Link
4 In the Dialing Direction field, select Dial-out. 5 In the Type list field, verify that H.323 is selected. 6 There are two methods to define the dialing string: a Using the MCU’s IP Address and the Alias string - see Method Polycom®, Inc.
Page 280 Master MCU (in the center of the topology).  Master, if the participant is defined in a conference running on the Master MCU (in the center of the topology) dialing from the Master MCU to the Slave MCU. Polycom®, Inc.
Page 281: Enabling Cascaded Conferences Without Password
When conferences are cascaded, the Participant List pane of each of the two conferences will display a linked icon ( ); a dial-in linked icon in the destination conference (Conference B) and a dial-out linked icon in the linked conference (Conference A). Polycom®, Inc.
Page 282: Creating The Dial-Out Link From A Conference Running On The Mgc To The Conference Running On The Realpresence Collaboration Server
In the MGC Manager application, define a new participant as follows: 1 In the Participant Properties dialog box, enter a Participant Name, select Dial-out and H.323. 2 Define the dialing string as described in step in the procedure for defining the dial-out cascaded link. Polycom®, Inc.
Page 283: Cascading Conferences - H.239-Enabled Mih Topology
● Utilizing the connection abilities of different MCUs, for example, different communication protocols, such as, serial connections, ISDN, etc. ● Significant call cost savings to be realized by having participants call local MCUs which in turn call remote MCUs, long distance. Polycom®, Inc.
Page 284: Mih Cascading Levels
 MGC version 9.0.4 can be used on level 2 and level 3,  DST MCS 4000 and other MCUs can be deployed on levels 3 and 4. ● If an MGC is deployed on level 1:  MGC or RMX can be used on level 2. Polycom®, Inc.
Page 285: Mih Cascading Guidelines In Cp Licensing
● When the DST MCS 4000 is on level 3 and acting as slave to level 2, the RMX on level 2 must dial out to it in order for the DST MCS 4000 to be identified as slave. The link between the two MCU (dial out participant) is defined as a standard participant and not as a cascading link. Polycom®, Inc.
Page 286  MGC does not support H.264 High Profile, therefore when MGC is part of the Cascading topology, do not select High Profile on the RMX system.  DTMF codes should be defined with the same numeric codes in the IVR services assigned to the cascading conferences. Polycom®, Inc.
Page 287 Level 2 CP/VSW -HD 1.5Mb/s, 1Mb/s, 2Mb/s Level 3 MCS 4000 Level 2 CP - CIF 768kb/s, 2Mb/s Level 3 MCS 4000 * When MGC is on Level 3, Content cannot be shared between Level 2 and Level 3. Polycom®, Inc.
Page 288: Mgc To Realpresence Collaboration Server Cascading
MCU and the name of the master The alias that will be used to identify the conference running on the RealPresence dial-in participant can be the name of the Collaboration Server. calling slave conference. Set the Cascading option as Master. Polycom®, Inc.
Page 289 MGC. RealPresence Collaboration Server. Define the dial-out participant (Cascaded Link) to the conference running on the RealPresence Collaboration Server. Polycom®, Inc.
Page 290 In such a case, you must also change the MGC flag ENABLE_H239_ANNEX_T setting to NO.  FORCE_1X1_LAYOUT_ON_CASCADED_LINK_CONNECTION=YES (default). Set this flag to NO If the MGC is functioning as a Gateway and participant layouts on the other network are not to be forced to 1X1. Polycom®, Inc.
Page 291 Collaboration Server to the MGC. To define the Cascading Entry Queue in the MGC: 1 In the MGC Manager, expand the MCU tree. 2 Right-click the Meeting Rooms, Entry Queues and SIP Factories icon and click New Entry Queue. Polycom®, Inc.
Page 292 2 In the Connection Type field, select Dial-out. 3 In the Interface Type list field, select H.323. 4 There are two methods to define the dialing string to the other conference: a Using the MCU’s IP Address and the Alias string - Method A Polycom®, Inc.
Page 293 <MCU Prefix EQ ID>##<Conference ID>##<Password> (Password is optional) For Example: 9251002##12001##1234 MCU Prefix as Password (optional) registered in Cascade-enabled Conference ID EQ ID gatekeeper 5 Click the Advanced tab and in the Node Type field, select Terminal. Polycom®, Inc.
Page 294 Defining the Cascade Enabled Entry Queue on the RealPresence Collaboration Server If the dialing is done from the conference running on the MGC that is the Master MCU, a Cascade-enabled Entry Queue must be defined on the RealPresence Collaboration Server setting it as Slave. Polycom®, Inc.
Page 295 Defining the Dial-out Participant on the RealPresence Collaboration Server If the dialing is done from a conference running on the RealPresence Collaboration Server to the conference running on the MGC, the dial-out participant is defined in the conference running on the RealPresence Polycom®, Inc.
Page 296 4 In the Dialing Direction field, select Dial-out. 5 In the Type list field, verify that H.323 is selected. 6 There are two methods to define the dialing string: a Using the MCU’s IP Address and the Alias string - Method A Polycom®, Inc.
Page 297 In the Alias Name field, enter the MGC Prefix as registered in the gatekeeper, EQ ID, Destination Conference ID, and Password, as follows: <MGC Prefix EQ ID>##<Conference ID>##<Password> (Password is optional) 7 Click the Advanced tab and in the Cascade field, select the Slave option. Polycom®, Inc.
Page 298 Defining Cascading Conferences 8 Click OK. The cascade-enabled dial-out link is created and the system automatically dials out to connect the participant to the local conference, as well as the destination conference on the MGC. Polycom®, Inc.
Page 299: Meeting Rooms
1002 384 Kbps Juniper_Room 1003 384 Kbps Fig_Room 1004 384 Kbps Note: Resource Capacities and Operational Specifications For information about Resource Capacities and other operational specifications, see the RealPresence® Collaboration Server (RMX) Hardware Guide specific to your system. Polycom®, Inc.
Page 300: Use Time Out As Dtmf Delimiter
A System Reset in not required for the flag setting to take effect. For more information see, Modifying System Flags Meeting Rooms List Meeting Rooms are listed in the Meeting Room list pane. Polycom®, Inc.
Page 301 SIP Servers. Displays the Meeting Room ID. This number must be communicated to H.323 conference participants to enable them to dial in. Duration Displays the duration of the Meeting Room in hours using the format HH:MM (default 01:00). Polycom®, Inc.
Page 302: Use Time Out As Dtmf Delimiter
Users are able to change the behavior of the policy of number collection for VMR Entry Queues, Conference-IDs and Passwords, allowing a time-out to be used as a stop indicator for the input string. In previous versions, a # input at the end of the input string indicated completion of the input. Polycom®, Inc.
Page 303: Meeting Room Toolbar & Right-Click Menu
Meeting Room. Dial out to AVC participants assigned to a Meeting Room will only start when the dial in participant who has activated it has completed the connection process and the Meeting Room has become an ongoing conference. Polycom®, Inc.
Page 304: Creating A New Meeting Room
A/V MCU and be an active participant in the conference. Microsoft Lync is not supported by Collaboration Server (RMX) 1800 with no DSP cards. For more information, see Connecting a Collaboration Server Meeting Room to a Microsoft AV-MCU Conference. Polycom®, Inc.
Page 305: Entry Queues, Ad Hoc Conferences And Sip Factories
ISDN/PSTN Network Services. The dial-in number must be communicated to the ISDN or PSTN dial-in participants. The Entry Queue can also be used as part of the Gateway to Polycom® RealPresence DMA solution for connecting Audio only PSTN, ISDN, SIP and H.323 endpoints to RealPresence DMA™ system.
Page 306: Defining A New Entry Queue
For information about Resource Capacities and other operational specifications, see the RealPresence® Collaboration Server (RMX) Hardware Guide specific to your system. Defining a New Entry Queue You can modify the properties of the default Entry Queue and define additional Entry Queues to suit different conferencing requirements. Polycom®, Inc.
Page 307 To define a new Entry Queue: 1 In the RMX Management pane, In the Rarely Used menu, click Entry Queues. 2 In the Entry Queues list pane, click the New Entry Queue button. The New Entry Queue dialog box opens. Polycom®, Inc.
Page 308 Enter a unique number identifying this conferencing entity for dial in. Default string length is 4 digits. If you do not manually assign the ID, the MCU assigns one after the completion of the definition. The ID String Length is defined by the flag NUMERIC_CONF_ID_LEN in the System Configuration. Polycom®, Inc.
Page 309 ISDN/PSTN Network Service. ISDN/PSTN Network The default Network Service is automatically selected. To select a different Service ISDN/PSTN Network Service in the service list, select the name of the Network Service. Polycom®, Inc.
Page 310: Listing Entry Queues
The Entry Queue Properties dialog box is displayed. All the fields may be modified except Routing Name. Transit Entry Queue A Transit Entry Queue is an Entry Queue to which calls with dial strings containing incomplete or incorrect conference routing information are transferred. Polycom®, Inc.
Page 311: Setting A Transit Entry Queue
To cancel the Transit Entry Queue setting: 1 In the RMX Management pane, Rarely Used list, click Entry Queues. 2 In the Entry Queues list, right-click the Transit Entry Queue entry, and then click Cancel Transit Entry Queue. Polycom®, Inc.
Page 312: Ivr Provider Entry Queue (Shared Number Dialing)
IVR services. Call Flow The SIP participant dials the DMA Virtual Entry Queue number, for example 1000@dma.polycom.com. The DMA forwards the SIP call to the Collaboration Server, to a special Entry Queue that is configured as IVR Only Service Provider.
Page 313: Using External Ivr Services Via The Mccf-Ivr Package
Polycom RealPresence Virtualization Manager (DMA) as the application server. When the application server is deployed in the enterprise environment and the Polycom RealPresence Collaboration Server (MCU) is deployed as a media server, the external IVR service can be used to play audio messages, display slides, and collect DTMF input from the participant.
Page 314: Call Flows
2 The MCU answers the call and waits for the IVR media file requests from the application server. The MCU does not control the call while the call is in the Entry Queue. Polycom®, Inc.
Page 315: Guidelines For Using External Ivr Services Via The Mccf-Ivr Package
Call Flow for TIP Endpoints from a Polycom ITP System The following describes how a TIP call from Cisco TPS endpoints or TIP calls from a Polycom ITP system working as a TIP call is placed into the IVR-controlled Entry Queue and is then connected to a conference: 1 A TIP call is routed through the application server to the IVR-controlled Entry Queue.
Page 316: Configuring The Mcu To Support External Ivr Services Via The Mccf-Ivr
1 In the RMX Management pane, click Entry Queues. 2 In the Entry Queues pane, click the New Entry Queue icon. The New Entry Queue dialog box is displayed. 3 In the Display Name field, type an appropriate display name for the Entry Queue. Polycom®, Inc.
Page 317: Sip Factories
SIP factory is registered, the option to register Factories must be selected in the Default IP Network Service. Creating SIP Factories To create a new SIP Factory: 1 In the RMX Management pane, Rarely Used list, click SIP Factories. Polycom®, Inc.
Page 318 Display Name, the ID (such as Conference ID) is used as the Routing Name. Profile The default Profile is selected by default. If required, select the conference Profile from the list of Profiles defined in the MCU. A new conference is created using the parameters defined in the Profile. Polycom®, Inc.
Page 319: Sip Registration & Presence For Entry Queues And Sip Factories With Sip Servers
● The Entry Queue or SIP Factory must be added to the Active Directory as a User. ● SIP Registration must be enabled in the Profile assigned to the Entry Queue or SIP Factory. For more information see Defining New Profiles. Polycom®, Inc.
Page 320: Monitoring Registration Status
Entry Queue level and at the conference level. At the Entry Queue level, the MCU queries the external database server whether the participant has the right to create a new conference. At the conference level the MCU verifies whether the participant can join the conference and if Polycom®, Inc.
Page 321: Gateway To Polycom® Distributed Media Application™ (Dma™) 7000
Gateway to Polycom® Distributed Media Application™ (DMA™) 7000 enables audio only PSTN, ISDN (video endpoints using only their audio channels), SIP and H.323 calls to connect to the Polycom DMA 7000 via gateway sessions running on the Collaboration Server. Each Collaboration Server conference acting as a gateway session includes one connection to the endpoint and another connection to the DMA.
Page 322: Address Book
RealPresence® Collaboration Server (RMX) Hardware Guide specific to your system. Note: Defining Conference Profiles in the Polycom® RealPresence® Web Suite In the Polycom® RealPresence® Web Suite solution, the Conference Profiles are defined in the RealPresence DMA system component and should not be defined directly in the RealPresence Collaboration Server (RMX) 1800/2000/4000 component.
Page 323: Viewing The Address Book
Web Client is accessed, the Address Book pane is displayed. The Address Book contains two panes: ● Navigation pane - Contains the hierarchical tree and All Participants list. ● List pane - Displays the list of all the members of the selected group and sub-groups. Polycom®, Inc.
Page 324: Displaying And Hiding The Group Members In The Navigation Pane
Participants List Pane Information The Participants List pane displays the following information for each participant: Participants List Pane Field/Option Description Type Indicates whether the participant is a video ( ) or voice ( Name Displays the name of the participant. Polycom®, Inc.
Page 325: Displaying And Hiding The Address Book
You can add a participant or multiple participants to a new conference, ongoing conferences, or to Conference Templates by using the drag-and-drop operation. In SVC-based conferences, only dial-in participants can be added from the address book. Multiple selection of group levels is not available. Polycom®, Inc.
Page 326: Adding A Group From The Address Book To Conferences
Groups can contain participants and sub-groups. You can define up to ten levels in the Main group. Managing Groups in the Address Book To manage the groups in the Address Book: 1 In the Address Book Navigation pane, right-click the group you want to manage. The Groups menu is displayed. Polycom®, Inc.
Page 327 2 Click and hold the left mouse button and drag the selection to the new location. The new location can be either the Main root level or another group level. The group and all its members (participants and groups) are moved to the new address book location. Polycom®, Inc.
Page 328: Managing The Address Book
1 In the Address Book - Navigation pane, select the group to where you want to add the new participant. 2 Click the New Participant button ( ) or right-click the group to where you want to add the participant and select the New Participant option. Polycom®, Inc.
Page 329 (IP only) participant’s endpoint. It enables you to perform administrative, configuration and troubleshooting activities on the endpoint. The connection is available only if the IP address of the endpoint’s internal site is defined in the Website IP Address field. Polycom®, Inc.
Page 330 Use of the E.164 Number is dependent on the setting of the REMOVE_IP_IF_NUMBER_EXISTS System Flag. For more information see Substituting E.164 Number in Dial String. • This field is removed from the dialog box when the ISDN/PSTN protocol is selected. Polycom®, Inc.
Page 331 • SIP URI - Uses the format of an E-mail address, typically containing a user name and a host name: sip:[user]@[host]. For example, sip:dan@polycom.com. Note: If the SIP Address field contains an IPv6 address, it must be surrounded by square brackets, for example, [::1].
Page 332 Select Auto to let the MCU select the video protocol according to the endpoint’s capabilities. Resolution The Auto check box is automatically selected to use the Resolution defined for the conference. To specify the Resolution for the participant, select the required resolution from the drop-down menu. Polycom®, Inc.
Page 333 Information tab and type the necessary details in the Info 1-4 fields. Text in the info fields can be added in Unicode format (length: 31 characters). 7 Click OK. The new participant is added to the selected group in the address book. Polycom®, Inc.
Page 334: Substituting E.164 Number In Dial String
Add Participant to Address Book button ( ), or right-click and select Add Participant to Address Book. The participant is added to the Address Book. Alternatively, you could: a Double-click the participant’s icon, or right-click the participant icon and select Participant Properties. Polycom®, Inc.
Page 335: Modifying Participants In The Address Book
Modifying Participants in the Address Book When required, you can modify the participant’s properties. To modify participant properties in the Address Book: 1 In the Address Book - Navigation pane, select the group to where the participant to modify is listed. Polycom®, Inc.
Page 336: Deleting Participants From The Address Book
When the participant belongs to multiple groups, a message is displayed requesting whether to delete the participant from the Address Book or from the current selected group. Select:  Current group to delete the participant from the selected group Polycom®, Inc.
Page 337: Copying Or Moving A Participant
4 In the Address Book - Navigation pane, navigate and select the group in which you want to paste the participant. 5 Right-click the selected group, and click one of the following Paste functions from the drop-down menu: Polycom®, Inc.
Page 338: Searching The Address Book
The entries in an address book group can be filtered to display only the entries (participants or groups) that meet criteria that you specify and hides entries that you do not want displayed. It enables you to select and work with a subset of Address Book entries. Polycom®, Inc.
Page 339: Filtering Address Book Data Using A Predefined Pattern
2 In the Address Book - List pane, in the column that you want to use for filtering, click the filter ( ) button. A drop-down menu is displayed containing all the matching patterns that can be applied to the selected field. Polycom®, Inc.
Page 340: Filtering Address Book Data Using A Custom Pattern
To filter the data in an address book group: 1 In the Address Book - Navigation pane, select the group to filter. 2 In the Address Book - List pane, in the column that you want to use for filtering, click the filter ( ) button. Polycom®, Inc.
Page 341 4 In the Condition - Column text matches field, enter the filtering pattern. For example, to list only endpoints that include the numerals 41 in their name, enter 41. 5 To add filtering patterns to further filter the list or fine tune your search, click Add Condition. Polycom®, Inc.
Page 342: Clearing The Filter
To clear the filter and display all entries: 1 In the filtered Address Book column heading, click the Active Filter indicator. The pattern matching options menu is displayed. 2 Click (All). The filter is deactivated and all the group/level entries are displayed. Polycom®, Inc.
Page 343: Obtaining The Display Name From The Address Book
1 On the Collaboration Server main menu bar, select Setup > Customize Display Settings > Ongoing Conferences. The Ongoing Conferences dialog box is displayed. 2 Select the Obtain display name from address book check box to enable the feature or clear the check box to disable the feature. 3 Click OK. Polycom®, Inc.
Page 344: Importing And Exporting Address Books
Address Book Importing and Exporting Address Books Address Books are proprietary Polycom data files that can only be distributed among Collaboration Server units. The Address Books are exported in XML format, which are editable offline. If no name is assigned to the exported Address Book, the default file name is: EMA.DataObjects.OfflineTemplates.AddressbookContent_.xml...
Page 345: Upgrading And Downgrading Considerations
The RealPresence Resource Manager includes a Global Address Book (GAB) with all registered endpoints. This address book can be used by the RealPresence Collaboration Server users to add participants to conferences. Integration with Resource Manager ● The RealPresence Collaboration Server can use only one address book at a time. Polycom®, Inc.
Page 346 To Integrate the RealPresence Resource Manager Global Address Book (GAB) with the Collaboration Server: 1 In the RealPresence Resource Manager, manually add the Polycom Collaboration Server system to the RealPresence Resource Manager as directed in the RealPresence Resource Manager Operations Guide.
Page 347: Scheduling Reservations
RealPresence® Collaboration Server (RMX) Hardware Guide specific to your system. Note: Using Reservations with RealPresence DMA In the Polycom® RealPresence® Web Suite solution, Reservations are defined in the RealPresence DMA system component and should not be defined directly in the RealPresence Collaboration Server (RMX) 1800/2000/4000 component.
Page 348 All existing reservations are erased by the Standard Restore option of the Administration > Tools > Restore Factory Defaults procedure. Reservations can also be scheduled from Conference Templates. For more information see Scheduling a Reservation From a Conference Template. Polycom®, Inc.
Page 349: Using The Reservation Calendar
Click to show the next day or week, depending on whether Show Day or Show Week is the selected. Next Click to show the current date in the Reservation Calendar in either Show Day or Show Week view. Today Polycom®, Inc.
Page 350: Reservations Views
In all views the Main Window List Pane header displays the total number of reservations in the system. Week View By default the Reservation Calendar is displayed in Week view with the current date highlighted in orange. Day View A single day is displayed. Polycom®, Inc.
Page 351: Today View
All Reservations are listed by: • Display Name • End Time • • Status • Internal ID • Conference Password • Start Time • Profile The Reservations can be sorted, searched and browsed by any of the listed fields. Polycom®, Inc.
Page 352: Changing The Calendar View
To change between Week and Day views: 1 In Week View: In the Reservation Calendar toolbar, click Show Day ( ) to change to Day View. In Day View: In the Reservation Calendar toolbar, click Show Week ( ) to change to Week View. Polycom®, Inc.
Page 353 2 To sort the data by any field (column heading), click on the column heading. symbol is displayed in the column heading indicating that the list is sorted by this field, as well as the sort order. 3 To toggle the column’s sort order, click on the column heading. Polycom®, Inc.
Page 354: Scheduling Conferences Using The Reservation Calendar
» Right-click and select New Reservation to create a reservation of ½ hour default duration. Method III – To interactively define the duration: 1 In the calendar, click & drag to expand the time slot to select the required Date, Start Time and Duration for the reservation. Polycom®, Inc.
Page 355 The duration of reservations created by any of the above methods can be modified in the Scheduler tab of the New Reservation dialog box. To create a new reservation: 1 Open the Reservation Calendar. 2 Select a starting time slot. Polycom®, Inc.
Page 356 Reservation or Meeting Room was created and the time that it is activated (and becomes an ongoing conference) will be applied to the conference. If the user wants to save the current parameters, a different Profile with these parameters must be assigned, or a different Profile with the new parameters must be created. Polycom®, Inc.
Page 357 Select this option to set up a Recurring Reservation - a series of Reservations to be repeated Meeting on a regular basis. To create a recurring reservation, you must define a time period and a recurrence pattern of how often the Reservation should occur: Daily, Weekly or Monthly. Polycom®, Inc.
Page 358 End By Date: mm/dd/yyyy - Specifies a date for the last occurrence of the recurring series of Reservations. The End By Date value can be adjusted by typing in the date field or by clicking the arrow button and using the calendar utility. Default: Current date. Polycom®, Inc.
Page 359 Information entered in the Information tab is written to the Call Detail Record (CDR) when the reservation is activated. Changes made to this information before it becomes an ongoing conference will be saved to the CDR. For more information see Information Tab. Polycom®, Inc.
Page 360: Managing Reservations
Calendar. Clicking on a Reservation selects the Reservation. A dark blue border is displayed around the edges of the Reservation indicating that it has been selected. The Start Time of the Reservation is represented by the top edge of the square while the End Time is represented by the bottom edge. Polycom®, Inc.
Page 361 2 Double-click, or right-click and select Reservation Properties, to select the reservation to be viewed or modified. The Reservation Properties – General dialog box opens. 3 Select the tab(s) of the properties you want to view or modify. 4 Optional. Modify the Reservation Properties. Polycom®, Inc.
Page 362: Adjusting The Start Times Of All Reservations
Note: Adjustment of Reservation Time Adjustment of Reservation Time should only be performed after adjustment of Collaboration Server Time is completed as a separate procedure. 1 On the Collaboration Server menu, click Setup > RMX Time. The RMX Time dialog box opens. Polycom®, Inc.
Page 363 5 Click the Adjust button to apply the change to all the reoccurring reservations currently scheduled on the Collaboration Server. Note: Internal communication error message When adjusting the start time of 1000 - 2000 reservations, an Internal communication error message may appear. Ignore this message as the process completes successfully. Polycom®, Inc.
Page 364: Deleting Reservations
Quick Search is available only in List View. It enables you to search for Reservations by Display Name. To search for reservations: 1 In the Reservation Calendar toolbar, click in the Quick Search field. The field clears and a cursor is displayed indicating that the field is active. Polycom®, Inc.
Page 365 Right -click the Reservation’s entry in the list and select a menu option to view, modify or delete the Reservation. To clear the search and display all reservations: 1 Clear the Quick Search field. 2 Click Search. All Reservations are displayed. Polycom®, Inc.
Page 366: Operator Assistance & Participant Move
Operator Assistance & Participant Move In the Polycom® RealPresence® Web Suite solution, the Conference Profiles are defined in the RealPresence DMA system component and should not be defined directly in the RealPresence Collaboration Server (RMX) 1800/2000/4000 component. Operator conferences and participant move are supported in AVC CP Conferencing Mode only.
Page 367: Operator Conference Guidelines
To enable operator assistance for conferences, the following conferencing entities must be adjusted or created: ● IVR Service (Entry Queue and Conference) in which Operator Assistance options are enabled. ● A Conference Profile with the Operator Conference option enabled. ● An active Operator conference with a connected Operator participant. Polycom®, Inc.
Page 368: To Define A Conference Ivr Service With Operator Assistance Options
13 Click the General tab. The New Conference IVR Service - General dialog box opens. 14 Select the messages that will be played during the conference. For more information, see Conference IVR Service Properties - General Voice Messages. Polycom®, Inc.
Page 369 Operator conference for one-on-one conversation. By default, all participants can use this code.  00 for conference help - the conference chairperson (default) can request help for the conference. In such a case, the operator joins the conference. Polycom®, Inc.
Page 370: To Define An Entry Queue Ivr Service With Operator Assistance Options
Conference IVR Service - Welcome Message dialog box. 7 Click the Conference ID tab. The New Entry Queue IVR Service - Conference ID dialog box opens. 8 Select the required voice messages. For more information, see Entry Queue IVR Service Properties - Conference Polycom®, Inc.
Page 371: To Define A Conference Profile For An Operator Conference
2 In the Conference Profiles pane, click New Profile. The New Profile – General dialog box opens. 3 Define the Profile name and, if required, the Profile general parameters. For more details, see New AVC CP Profile - General Parameters. Polycom®, Inc.
Page 372 Operator Assistance & Participant Move 4 Click the Operator Conference check box. 5 Click the Advanced tab. The New Profile – Advanced dialog box opens. Polycom®, Inc.
Page 373: Starting An Ongoing Operator Conference
A new Profile is created and added to the Conference Profiles list. Starting an Ongoing Operator Conference To start a conference from the Conference pane: 1 In the Conferences pane, click New Conference ( ). The New Conference – General dialog box opens. Polycom®, Inc.
Page 374 Define the duration of the conference in hours using the format HH:MM (default 01:00). Notes: • The Operator conference is automatically extended up to a maximum of 168 hours. Therefore, the default duration can be used. • This field is displayed in all tabs. Polycom®, Inc.
Page 375 Maximum Number of Enter the maximum number of participants that can connect to an Operator Participants conference (you can have more than two), or leave the default selection (Automatic). Maximum number of participants that can connect to an Operator conference: Polycom®, Inc.
Page 376: Saving An Operator Conference To A Template
To save an ongoing Operator conference as a template: 1 In the Conferences list, select the Operator conference you want to save as a Template. 2 Click the Save Conference to Template button. Right-click and select Save Conference to Template. Polycom®, Inc.
Page 377: Starting An Operator Conference From A Template
You can only start an Operator conference from a template whose name is identical to your Login Name. For example, if your Login name is Polycom, you can only start an Operator conference from a template whose name is Polycom.
Page 378: Monitoring Operator Conferences And Participants Requiring Assistance
Participants in Entry Queues who failed to enter the correct destination conference ID or the conference password will wait for operator assistance (provided that an Operator conference is active). When requiring or requesting operator assistance, the Collaboration Server management application displays the following: Polycom®, Inc.
Page 379: Participant Alerts List
Participants list of the Entry Queues or ongoing conference where they are awaiting assistance. The participants are automatically removed from the Participant Alerts list when moved to any conference (including the Operator conference). Polycom®, Inc.
Page 380: Audible Alarms
Alarms are synchronized and played one after the other. It is important to note that when Stop Repeating Alarm is selected from the toolbar from the Collaboration Server Web Client or RMX Manager, all activated Audible Alarms are immediately halted. For more details on Audible alarms and their configuration, see Audible Alarms. Polycom®, Inc.
Page 381: Conference Templates
The conference specified in the Conference Template can be designated as a Permanent Conference. For more information see Permanent Conference. Note: Resource Capacities and Operational Specifications For information about Resource Capacities and other operational specifications, see the RealPresence® Collaboration Server (RMX) Hardware Guide specific to your system. Polycom®, Inc.
Page 382: Using Conference Templates
Toolbar Buttons The Conference Template toolbar includes the following buttons: Conference Templates – Toolbar Buttons Button Description New Conference Template Creates a new Conference Template. Delete Conference Template Deletes the Conference Template(s) that are selected in the list. Polycom®, Inc.
Page 383: Creating A New Conference Template
● From scratch - defining the conference parameters and participants ● Saving an ongoing conference as Template Creating a new Conference Template from Scratch To create a new Conference Template: 1 In the Collaboration Server main screen, click the Conference Templates pane. Polycom®, Inc.
Page 384 Templates can be assigned dial-in numbers that are already assigned to other conferencing entities, but when the template is used to start an ongoing conference or schedule a reservation, it will not start if another ongoing conference, Meeting Room, or Entry Queue or Gateway Profile is using this number. Polycom®, Inc.
Page 385 To have a permanent conference, select the Permanent Conference check box. The fields of the New Template – Participants dialog box are the same as those of the New Conference – Participant dialog box. 5 You can add participants to the template from the Address Book as desired. Polycom®, Inc.
Page 386 The New Template – Participant dialog box remains open in the background. For a full description of the General tab fields see Adding a New participant to the Address Book Directly. 7 Modify the fields of the General dialog box. Polycom®, Inc.
Page 387 The Media Sources dialog box opens. The Media Sources dialog box enables you to set up and save, Display Name, Duration and Personal Layout and Video Forcing settings for each participant. This is especially important when setting up Telepresence conferences. Polycom®, Inc.
Page 388 14 Click the OK button. The participant you have defined is added to the Participants List. The New Participant dialog box closes and you are returned to the New Template – Participant dialog box (which has remained open since step 6). Polycom®, Inc.
Page 389: Saving An Ongoing Or Avc-Cp Operator Conference As A Template
Any ongoing or AVC-based CP Operator Conference can be saved as a template. To save an ongoing or AVC-based CP Operator Conference as a template: 1 In the Conferences List, select the conference or Operator Conference to be saved as a Template. Polycom®, Inc.
Page 390: Starting An Ongoing Conference From A Template
An ongoing conference can be started from any Template saved in the Conference Templates list. In SVC-based templates, only defined dial-in participants may be part of the conference. To start an ongoing conference from a Template: 1 In the Conference Templates list, select the Template you want to start as an ongoing conference. Polycom®, Inc.
Page 391: Starting An Operator Conference From A Template (Avc Conferencing)
An ongoing Operator conference can be started from an Operator Template saved in the Conference Templates list. To start an ongoing Operator conference from an Operator Template: 1 In the Conference Templates list, select the Operator Template to start as an ongoing Operator conference. Polycom®, Inc.
Page 392: Scheduling A Reservation From A Conference Template
You can only start an Operator conference from a template whose name is identical to your Login Name. For example, if your Login name is Polycom, you can only start an Operator conference from a template whose name is Polycom.
Page 393 The Reservation Properties dialog box is displayed. The Display Name of the Reservation is taken from the Conference Template Display Name. For a full description of the Reservation Properties fields see Creating a New Reservation. 3 Modify the fields of the Reservation Properties. Polycom®, Inc.
Page 394: Deleting A Conference Template
● You can select a single, multiple or all Conference Templates to be exported. ● Both Conference Templates and their associated Conference Profiles can be exported and imported simultaneously when enabling the Export includes conference profiles or Import includes conference profiles options. Polycom®, Inc.
Page 395: Exporting Conference Templates
1 In the Collaboration Server Web Client main window, click the Conference Templates tab. The Conference Templates list pane is displayed. 2 Click the Export Conference Templates button, or right-click the Conference Templates list, and then select Export Conference Templates. The Conference Templates - Export dialog box is displayed. Polycom®, Inc.
Page 396: Exporting Selected Conference Templates
To export selected Conference Templates: 1 In the Conference Templates list, select the templates you want to export. 2 Right-click the Conference Templates to be exported, and then click Export Selected Conference Templates. The Conference Templates - Export dialog box is displayed. Polycom®, Inc.
Page 397: Importing Conference Templates
1 In the Collaboration Server Web Client main window, click the Conference Templates tab. The Conference Templates are displayed. 2 Click the Import Conference Templates button, or right-click the Conference Templates pane, and then click Import Conference Templates. The Conference Templates - Import dialog box is displayed. Polycom®, Inc.
Page 398  A Conference Template already exists  An associated Conference Profile is not defined in the Conference Profiles list When one or more Conference Templates are not imported, a Message Alert window is displayed with the templates that were not imported. Polycom®, Inc.
Page 399 6 Click Cancel to exit the Message Alerts window. The imported Conference Templates are added to the Conference Templates list. When the Import includes conference profiles check box is selected, the imported Conference Profiles are added to the Conference Profiles list. Polycom®, Inc.
Page 400: Start A Conference
Starting an Ongoing Conference From a Template. ● Clicking on the link included in a Microsoft Outlook Polycom Meeting Invitation or by manually dialing the numbers displayed in the invitation using the endpoint's numeric input device. This option is valid to AVC participants only.
Page 401: Start An Avc Cp Conference From The Conferences Pane
If you are the meeting chairperson or organizer using the Collaboration Server Web Client to start your own meeting, you need to communicate the default conference ID (or the one you created) to the other conference participants so that they can dial in. Polycom, Inc.
Page 402: General Tab
Start a Conference General Tab You can define parameters such as your display name, conference profile, conference password, and duration in the General tab. The following table describes the information displayed in the General Tab. Polycom, Inc.
Page 403 The system displays the name of the default Conference Profile. Select the required Profile from the list. The Conference Profile includes the conferencing mode, conference line rate, media settings and general settings. For a detailed description of Conference Profiles, see Using Conference Profiles. Polycom, Inc.
Page 404 MPMRx-D / RMX1800: 100 • MPMRx-S: 30 Reserve Resources for Enter the number of audio participants for which the system must reserve resources. Audio Participants Default: 0 participants. Maximum participants: • MPMRx-D / RMX1800: 300 • MPMRx-S: 90 Polycom, Inc.
Page 405 Network Service. This number cannot be assigned to another Conference/Reservation/Meeting Room/Gateway Profile Dial-in Number (2) By default, the second dial-in number is not defined. To define a second dial-in number, enter a required number from the dial-in number range defined for the selected Network Service. Polycom, Inc.
Page 406: Participants Tab
For dial-out connection, displays the IP address or phone number of the endpoint called by the RealPresence Collaboration Server. • For dial-in connection, displays the participant’s IP address or phone number used to identify and route the participant to the appropriate conference. Polycom, Inc.
Page 407 SVC conferences. Buttons Click to define a new participant. For more information, see Polycom® RealPresence Collaboration Server (RMX) 1800/2000/4000 Administrator’s Guide, Adding a New participant to the Address Book Directly. Remove Click to remove the selected participant from the conference.
Page 408: Information Tab
Information Tab In the Info fields, you can add general information about the conference, such as contact person name, company name, billing code, etc. This information is written to the Call Detail Record (CDR) when the conference is launched. Polycom, Inc.
Page 409: Media Sources Tab
You can define a new layout, and override the original layout that defined in the Conference Profile. Furthermore you can define any participant into a specific window in the new layout. For more information, Video Forcing (AVC-Based CP and Mixed CP and SVC Conferences). Polycom, Inc.
Page 410: Starting A Mixed Cp And Svc Or Svc Only Conference From The Conferences Pane
2 Select a Profile set to SVC or Mixed CP and SVC Conferencing Mode. 3 Set parameters in the General, Information, Media Sources, and Participants tabs. For more information on parameters, see General Tab, Participants Tab, Information Tab, and Media Sources Tab. Polycom, Inc.
Page 411: Scheduling An Avc-Based Reservation
Number field blank to let the system automatically assign a number from the dial-in range defined for the selected ISDN/PSTN Network Service. 5 Click the OK button. A confirmation box is displayed stating that the Reservation time is past due and that the conference will become ongoing. Polycom, Inc.
Page 412: Starting An Ongoing Conference From A Template
Participants that are connected to other ongoing conferences when the template becomes an ongoing conference are not connected. If an ongoing conference, Meeting Room or Entry Queue with the same Display Name, Routing Name or ID already exist in the system, the conference will not be started. Polycom, Inc.
Page 413: Starting A Meeting From Microsoft Outlook Using Polycom Add-In
Starting a Meeting from Microsoft Outlook Using Polycom Add-in This section is applicable for CP-AVC only conferences. Polycom Conferencing for Microsoft Outlook is an add-in that enables users to easily organize and invite attendees to video enabled meetings via Microsoft Outlook .
Page 414: Conference And Participant Level Operations
In the MCUs list pane, click the MCU in which to create the conference. b In the Conferences List pane, right-click, and select Paste Conference. The conference is pasted to the MCU with its Display Name assigned by the system. Polycom, Inc.
Page 415: Paste Conference As
In the MCUs list pane, click the MCU in which to create the conference. b In the Conferences List pane, right-click, and select Paste Conference As. The Conference Properties dialog box is displayed. 2 Modify the conference information as required. 3 Click OK to paste and start the new conference. Polycom, Inc.
Page 416: Participant Operations
Unblock Audio button ( ) becomes active. Unblock Audio Resume the audio transmission from the conference to the participant. The Block Audio button ( ) becomes active. Change to Define the selected participant as the conference leader/chairperson. Chairperson Polycom, Inc.
Page 417 To implement AGC for the participant audio, the ENABLE_AGC System (AVC Only) Flag in system.cfg must be set to YES. The flag default value is NO. • Enabling AGC may result in amplification of background noise. Participant View all Participant Properties. Properties Polycom, Inc.
Page 418: Copy, Cut And Paste Participant
In the MCUs list pane, click the MCU hosting the conference into which you wish to add the participant. b In the Conferences list pane, click the conference into which you want to paste the copied/cut participant. c Right-click the Participants list pane, and select Paste Participant. The participant is connected to the conference. Polycom, Inc.
Page 419: Paste Participant As
2 Modify the participant information as required. For more information, see Address Book. Optional. If not already in the Address Book, both the copied/cut participant and the new one can be added to the Address Book. 3 Click OK to connect the new participant to the selected conference. Polycom, Inc.
Page 420: Moving Participants Between Conferences
Flag Setting Encrypted Conference Encrypted Move Enabled? ● When moving dial-out participants who are disconnected to another conference, the system automatically dials out to connect them to the destination conference. ● Cascaded links cannot be moved between conferences. Polycom, Inc.
Page 421: Moving Participants Options
1 Display the participants list of the Entry Queue or the source conference by clicking its entry in the Conferences list. 2 In the Participants list, drag the icon of the participant to the Conferences List pane, and drop it on the Operator Conference icon or another ongoing conference. Polycom, Inc.
Page 422: Personal Conference Manager (Pcm) (Avc Cp Conferences)
The following conference operations can be performed: ● Initiate Polycom’s Click&View™ application to change the local screen layout. ● Invite participants to connect to the conference. ● View and control the audio and video of each connected endpoint.
Page 423: Modifying The Pcm_Fecc System Flag
Once PCM is activated the Arrow Keys lose their FECC functionality. Only the DTMF Code can activate PCM. Defined Once PCM is activated the Arrow Keys lose their FECC functionality. Deleted PCM is disabled. For more information see Modifying System Flags. Polycom, Inc.
Page 424: Pcm Interface
PCM Main Menu - Level 2 can only viewed and accessed by ISDN endpoints connected to Collaboration Server 1800/2000/4000 by using DTMF Codes 7 and 8. Remote Control Device Keys PCM facilitates user interaction with the RMX using DTMF Codes and the Arrow (FECC) keys of the endpoint’s remote control device. Polycom, Inc.
Page 425: Menu Navigation - Arrow And Zoom Keys
• Select the video window below when navigating a video layout. • Initiate PCM from a conference. Zoom in (+) • Confirm current selection in the PCM menu. • Zoom in on the remote camera when using FECC. Polycom, Inc.
Page 426: Dtmf Codes - Numeric Keys
• Initiate PCM session on ISDN/PSTN endpoint (1 is the default for the Start PCM DTMF Code). • Initiate DTMF mode (with Polycom endpoints) - during a conference or when the PCM menu is displayed. • Enter a period “.” - while entering an IP address.
Page 427: Invite Participant
 H.323  SIP  VoIP  ISDN  PSTN b Press the # key to initiate the call. 5 Optional. a Use the Arrow Keys to browse to the Directory button and select the Alphabetic Grouping sub menu. Polycom, Inc.
Page 428: Participants Mute/Status
To view and change the Participants Mute/Status: 1 Use the Up/Down arrow keys to browse to Participants Mute/Status entry in the Main Menu and then press the Right arrow or # key to confirm your selection. Press the 3 key on the Remote Device. Polycom, Inc.
Page 429: Far End Camera Control
The endpoint is neither muted nor blocked. The endpoint is both muted and blocked. Far End Camera Control This function is not available to chairpersons using PCM with ISDN endpoints. The endpoint to be controlled must support Far End Camera Control (FECC). Polycom, Inc.
Page 430 (Camera Control) menu is automatically displayed. 4 Use the Up/Down/Left/Right/Zoom In/Zoom Out arrow keys to control the remote camera. 5 Use the Zoom Out key on the remote control to return to the PCM Main Menu. Polycom, Inc.
Page 431: Video Forcing
If a Recording Link has been set up in the Conference Profile, the conference chairperson can use the PCM interface to start, pause, resume and stop recording. If no Recording Link exists, this function appears grayed out and cannot be selected. Polycom, Inc.
Page 432 The Recording sub menu is displayed. To start recording: » Use the Up/Down arrow keys to select Start Recording and then press the Right arrow or # key to confirm your selection. Press the 1 key on the Remote Device. Polycom, Inc.
Page 433: Pcm Main Menu - Level 2
2 Use the Up/Down arrow keys to select Drop Participant and then press the Right arrow or # key to confirm your selection. Press the 7 key on the Remote Device. The Drop Participant sub menu is displayed. Polycom, Inc.
Page 434: Terminating A Conference
Press the 8 key on the Remote Device. The Terminate Conference sub menu is displayed. 3 Press the Right arrow key to confirm termination of the conference. Press the Left arrow key to cancel termination of the conference. Polycom, Inc.
Page 435: Polycom Conferencing For Microsoft Outlook
Polycom Conferencing for Microsoft Outlook is implemented by installing the Polycom Conferencing Add-in for Microsoft Outlook on Microsoft Outlook® e-mail clients. It enables meetings to be scheduled with video endpoints from within Outlook. The add-in also adds a Polycom Conference button in the Meeting tab of the Microsoft Outlook e-mail client ribbon.
Page 436: Setting Up The Calendaring Solution
Setting up the Calendaring Solution The following steps are performed to set up the Calendaring solution: a The administrator installs the Polycom Conferencing Add-in for Microsoft for Microsoft Outlook e-mail clients. For more information, see the Polycom Unified Communications Deployment Guide for Microsoft Environments.
Page 437 Polycom Conferencing for Microsoft Outlook® There are three options that can be used to configure the Exchange Integration Configuration. The option you choose will depend on the configuration of the mailbox in the Exchange Server and the configuration of the Exchange Server itself.
Page 438 Enable Calendaring Service Select or clear this check box to enable or disable the Calendaring Service using the Polycom Add-in for Microsoft Outlook. When this check box is cleared all fields in the dialog box are disabled. Exchange Server Address Enter the IP address of the Exchange Server.
Page 439 Polycom Conferencing for Microsoft Outlook® Option 2 - Using an alternate Primary SMTP Mailbox a Define the following fields: Exchange Integration Configuration - Option 2 Field Description Enable Calendaring Service Exchange Server Address User Name These fields are defined as for Option 1 above.
Page 440 Polycom Conferencing for Microsoft Outlook® Exchange Integration Configuration - Option 2 Field Description Primary SMTP Mailbox (Optional) Enter the name of the SMTP Mailbox in the Microsoft Exchange Server to be monitored by the Collaboration Server. Note: Although several mailboxes can be assigned to each user in the Microsoft Exchange Server, only the Primary SMTP Mailbox is monitored.
Page 441: Calendaring Guidelines
Primary SMTP Mailbox (Optional) Accept Appointments b Click the OK button. If applicable, the Polycom® RealPresence® Media Suite, VMC, RealPresence DMA system, and calendaring-enabled endpoints are configured with the Exchange Server Name, User Names and Passwords needed to access their accounts.
Page 442 ● Attendees using e-mail applications that use the iCalendar format may be invited to meetings via the Calendaring Service. ● Meeting invitations sent by Polycom Conferencing for Microsoft Outlook can be in a different language to the Collaboration Server Web Client. The following languages are supported: ...
Page 443: Creating And Connecting To A Conference
If the meeting organizer decides that video participants are to be included in a multipoint video conference, he/she clicks the Polycom Conference button. Conference Information such as the Meeting ID and connection information is automatically added to the existing appointment information.
Page 444: Connecting To A Conference
Participants can connect to the conference in the following ways: ● Participants with Polycom CMA/RealPresence Desktop™ or a Microsoft Office Communicator client running on their PCs can click on a link in the meeting invitation to connect to the meeting.
Page 445: Collaboration Server Standalone Deployment
Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners. These additional services will help customers successfully design, deploy, optimize and manage Polycom visual communications within their UC environments.
Page 446: Conference And Participant Monitoring
Users can monitor a conference or keep track of its participants and progress. All monitoring and operations procedures performed during ongoing conferences can be performed by either of following two methods: ● Using the buttons in the toolbars. Polycom®, Inc.
Page 447: Multi-Selection
Using the Chairperson Password for Filtering If you are logged in as a chairperson, the Chairperson Password field is displayed. It enables you to search for, and display a list of, ongoing conferences for which you have the password. Polycom®, Inc.
Page 448: Conference Level Monitoring
Conference monitoring - Tab list per conferencing mode and user Admin Chairperson Operator Tab Name Mixed Mixed Mixed General             Advanced             Polycom®, Inc.
Page 449: Monitoring The Conference In The Conference List Pane
The Conference List pane displays information about ongoing conferences. No status indicator display in the Status column means that the conference is running without problems. One or more of the status indicators may appear in the Status column. Polycom®, Inc.
Page 450 MCU ceasing to send intras to the endpoint to preserve conference quality for all other participants. The Conference ID assigned to the conference. Start Time Conference start time. End Time The time the conference is expected to end. Dial in Number(1) The Conference dial in number for ISDN/PSTN participants. Polycom®, Inc.
Page 451: Viewing The Properties Of Cp And Mixed Cp And Svc Conferences
Viewing the Properties of CP and Mixed CP and SVC Conferences To view the parameters of an ongoing CP conference: 1 In the Conference list pane, double-click the conference, or right-click the conference and then click Conference Properties. Polycom®, Inc.
Page 452 Routing Name The ASCII name of the conference. It can be used by H.323 and SIP participants for dialing in directly to the conference. It is used to register the conference in the gatekeeper and the SIP server. Polycom®, Inc.
Page 453 MCU according to resource availability. Enable ISDN/PSTN When selected, ISDN/PSTN participants can dial into the conference. Network Service ISDN/PSTN Network When the Enable ISDN/PSTN Network Service is selected, displays the default Service Network Service. Polycom®, Inc.
Page 454 Displays the conference dial in number. 2 Click the Advanced tab. The Conference Properties - Advanced dialog box opens. 3 The following information is displayed in the Advanced tab: Conference Properties - Advanced Parameters Field/Option Description Encryption Indicates whether the conference is encrypted. Polycom®, Inc.
Page 455 MS AV MCU cascade This field is part of the Microsoft Lync utility and defines the resource usage in mode the cascading relationship between Polycom RealPresence Collaboration Server and Microsoft Lync server. Microsoft Lync is not supported by Collaboration Server (RMX) 18000-0.
Page 456 Display Language Indicates the language of the Gathering Slide field headings. Note: When working with the Polycom Conferencing Add-in for Microsoft Outlook, the language selected should match the language selected for the conference in the Polycom Conferencing Add-in for Microsoft Outlook to ensure that the Gathering Phase slide displays correctly.
Page 457 The Maximum Resolution settings for conferences and participants cannot be changed during an ongoing conference. Video Clarity Indicates if Video Clarity is enabled for the conference. Video Clarity is not support by Collaboration Server (RMX) 1800 with no DSP cards. Polycom®, Inc.
Page 458 Content can be sent to H.323/SIP/ISDN endpoints that do not support H.239 Content (legacy endpoints) over the video (people) channel. For more (CP only) information see Sending Content to Legacy Endpoints. 6 Click the Video Settings tab to list the video parameters. Polycom®, Inc.
Page 459 When checked, forces the selected layout on all conference participants, and the Personal Layout option is disabled. This option is disabled in a mixed CP and SVC conference. Auto Layout When enabled, the system automatically selects the conference layout based on the number of participants in the conference. Polycom®, Inc.
Page 460 This option is disabled in a mixed CP and SVC conference. Video Layouts Indicates the currently selected video layout. 7 Click the Audio Settings tab to view the audio setting for the conference. 8 If needed, you can enable or disable the Mute participants except lecturer setting. Polycom®, Inc.
Page 461 All participants’ names are moved back to the All Participants pane. Select a participant and click this button to move the participant up in the Scanning Order. Down Select a participant and click this button to move the participant down in the Scanning Order. Polycom®, Inc.
Page 462 17 Click the Network Services tab to verify the SIP registration for the conference. 18 Click the Layout Indications tab to view the layout indications settings for the conference. No changes in layout indications settings is possible for ongoing conferences. 19 Click OK to close the Conference Properties dialog box. Polycom®, Inc.
Page 463: Viewing The Properties Of Ongoing Svc Conferences
Collaboration Server Web Client. Note: This field is displayed in all tabs. Duration The expected duration of the conference using the format HH:MM. Note: This field is displayed in all tabs. Conferencing Mode The conferencing mode for the conference. Polycom®, Inc.
Page 464 ISDN/PSTN participants are not supported in SVC conferences. Service Dial-in Number (1) ISDN/PSTN participants are not supported in SVC conferences. Dial-in Number (2) ISDN/PSTN participants are not supported in SVC conferences. 3 Click the Advanced tab. The Conference Properties - Advanced dialog box opens. Polycom®, Inc.
Page 465 Before First Joins, At the End-After Last Quits and At the End - When Last Participant Remains parameters apply. Auto Redialing Dial-out is not supported in SVC conferences. Exclusive Content When selected, Content is limited to one participant. Mode Enable FECC Far End Camera Control is not supported in SVC conferences. Polycom®, Inc.
Page 466 MS AV MCU cascade This field is part of the Microsoft Lync utility and defines the resource usage in the mode cascading relationship between Polycom RealPresence Collaboration Server and Microsoft Lync server. For more information see Video Resource Requirement Selection in Lync 2013 AVMCU Cascade.
Page 467 MCU Usage Modes of Content Protocols. Content Resolution Indicates the Content Resolution and frame rate according to the selected Content Sharing Mode (Highest common Content or Multiple Resolution Contents) and the video protocol. For more information, see H.264 Cascade Optimized. Polycom®, Inc.
Page 468: Monitoring Of Operator Conferences And Participants Requiring Assistance
11 Click the Layout Indications tab to view the conference IVR settings. 12 Click OK to close the Conference Properties dialog box. Monitoring of Operator Conferences and Participants Requiring Assistance This feature is applicable only in CP and Mixed CP and SVC conferences. Polycom®, Inc.
Page 469: Requesting Help
Description Awaiting Individual Assistance The participant has requested the operator’s assistance for himself/herself. Awaiting Conference The participant has requested the operator’s assistance for the Assistance conference. Usually this means that the operator is requested to join the conference. Polycom®, Inc.
Page 470: Request To Speak
● Supported in all conference types. ● Supported in H.323 and SIP environments. ● The duration of the icon display cannot be modified. Participant Alerts List The Participant Alerts list contains all the participants who are currently waiting for operator assistance. Polycom®, Inc.
Page 471: Participant Level Monitoring
            Connection       Status Channel Status       Channel Status -       Advanced Polycom®, Inc.
Page 472: Participant Connection Monitoring (Avc And Svc-Based Connections)
For example, if the EP: is 12 and the T: is 15, it means that 12 out of 15 of the expected participants have connected and that 3 defined participants have not yet connected. The Participant list displays the following participant indicators and properties: Polycom®, Inc.
Page 473 (operator) has been requested to join the conference. Connected, Noisy – Participant’s endpoint is requesting too many intras, resulting in the MCU ceasing to send intras to the endpoint to preserve conference quality for all other participants. Polycom®, Inc.
Page 474 IP Address/Phone The IP participant’s IP address or the ISDN/PSTN participant’s phone number. Alias Name/ The participant’s Alias Name or SIP URI. Polycom® RealPresence® Media Suite SIP Address The alias of a if the participant is functioning as a recording link.
Page 475 Note: FECC is not supported with ISDN. Content Token Participant is the holder of the Content token and has content sharing permission. The Content token can be allocated to only one participant at a time and remains un-allocated if no participant requests it. Polycom®, Inc.
Page 476: Viewing The Properties Of Participants
The Participant Properties dialog box opens, displaying the last opened tab. Media Sources properties are not available for SVC participants. The Media Sources dialog box enables you to mute participant’s audio, suspend participant’s video transmission and select a personal Video Layout for the participant. Polycom®, Inc.
Page 477: Monitoring Ip Participants
Indicates the video layout currently viewed by the participant. When Personal Layout is selected in the Layout Type you can force participants to the video windows in a layout that is specific to the participant. For more information, see Setting the Video Layout in Cascading conferences. Polycom®, Inc.
Page 478 1 Click the Connection Status tab to view the connection status, and if disconnected the cause of the disconnection. This dialog box is the same for AVC-based and SVC-based participants. The following parameters are displayed: Polycom®, Inc.
Page 479 Video Disconnection Displays the cause the video channel could not be connected. For Cause more information, see Appendix A - Disconnection Causes. Possible Solution In some cases, a possible solution is indicated to the cause of the video disconnection. Polycom®, Inc.
Page 480 MCU (Endpoint to MCU). Local Communication Displays the actual capabilities used by the MCU when establishing Mode the connection with the participant’s endpoint (MCU to Endpoint). 3 Click on the Channel Status tab to view the status of the various channels. Polycom®, Inc.
Page 481 Conference and Participant Monitoring Polycom®, Inc.
Page 482 Latency – Indicates the time it takes a packet to travel from one end to another in milliseconds (derived from the RTCP report). High latency value may indicate that there is a problem in the network, or that the endpoint is sending an incorrect RTCP values. Polycom®, Inc.
Page 483 When checked, indicates that the participant is the holder of the FECC Token. Content Token When checked, indicates that the participant is the holder of the Content Token. 4 Click the Channel Status Advanced tab to view additional information for selected audio and video channels. Polycom®, Inc.
Page 484 MCU side. Participant IP The IP address and the transport protocol (TCP/UDP) of the Address participant and the port number allocated to the media stream on the participant side. Polycom®, Inc.
Page 485 Appendix E - Participant Properties Advanced Channel Information. RTP Statistics This information may indicate problems with the network which can affect the audio and video quality. For more information, see Appendix E - Participant Properties Advanced Channel Information. Polycom®, Inc.
Page 486 DRQ – Disengage Request – The endpoint informs the gatekeeper that the connection to the conference is terminated and requests to disconnect the call and free the resources. • None – Indicates that there is no connection to the gatekeeper. Polycom®, Inc.
Page 487 6 For SIP AVC-based and SVC-based participants - Click the Call Admission Control tab to view its parameters. Participant Properties - Gatekeeper Status Parameters Field Description Requested The bandwidth requested by the MCU from the SIP server. Bandwidth Allocated Bandwidth The actual bandwidth allocated by the SIP server to the MCU. Polycom®, Inc.
Page 488: Monitoring Sip Bfcp Content
In the SIP Participant Properties dialog box, BFCP status information appears in: ● All three panes of the SDP tab. ● The Channel Status tab. ● The Channel Status - Advanced tab. For more information see Participant Level Monitoring. Polycom®, Inc.
Page 489: Detecting Endpoint Disconnection
When the value is set between 0 and 14, the feature is disabled and SIP endpoints are not detected for disconnection. When the value is set between 15 and 300, the feature is enabled. Default: 20 For more information see , and Modifying System Flags. Polycom®, Inc.
Page 490: Monitoring Isdn/Pstn Participants
Maximum line rate at which ISDN endpoints can connect to a conference is 768 kbps. The table below lists the audio algorithms that are supported for ISDN participants according to their connection bit rate Polycom®, Inc.
Page 491 Siren14 32K G722 64K G722.1 24K Siren14 24K G711 56K G722 48K G722.1 32K G711 64K G722 56K G722.1 24K G722 64K G722.1 16K G711 56K G722 48K G711 64K G722 56K G722 64K G711 56K G711 64K Polycom®, Inc.
Page 492 You can also cancel or perform mute and suspend operation using these check boxes. Block (Audio) When checked, the audio transmission from the conference to the participant’s endpoint is blocked, but the participant will still be heard by other participants. Polycom®, Inc.
Page 493 Displays the actual capabilities used by the endpoint when Communication Mode establishing the connection with the MCU (Endpoint to MCU). Local Communication Displays the actual capabilities used by the MCU when establishing Mode the connection with the participant’s endpoint (MCU to Endpoint). Polycom®, Inc.
Page 494 The date and time the participant was disconnected from the conference. Connection Retries Indicates the number of retries left for the system to connect the Left participant to the conference. Call Disconnection For a full list of Disconnection Causes, Appendix A - Disconnection Cause Causes. Polycom®, Inc.
Page 495 Conference and Participant Monitoring 4 Click the Channel Status tab to view the status of a participant’s channels. Polycom®, Inc.
Page 496 The counter indicates the sync-loss count. Content Token A check mark indicates that the participant is the current holder of the Content Token. The Connected Media and Channels Used fields of an Audio Only participant are displayed as follows: Polycom®, Inc.
Page 497: Monitoring Telepresence Participant Properties
The Telepresence mode of the participant is indicated: ● RPX - The participant’s endpoint is transmitting 4:3 video format. ● TPX - The participant’s endpoint is transmitting 16:9 video format. ● None - The participant’s endpoint is neither RPX nor TPX. Polycom®, Inc.
Page 498: Recording And Streaming Conferences
Conferences running on the Collaboration Server can be recorded using the Polycom® RealPresence® Media Suite in the following ways: ● The Polycom® RealPresence® Media Suite dials in MCU for conference recording via a SIP interface from the Polycom® RealPresence® Media Suite. From the Polycom® RealPresence® Media Suite Administration UI, you can start a conference recording by dialing out to a Collaboration Server.
Page 499: Creating Multiple Virtual Recording Rooms On The Polycom® Realpresence® Media Suite
Creating Multiple Virtual Recording Rooms on the Polycom® RealPresence® Media Suite If the environment includes a Polycom® RealPresence® Media Suite and you want to associate Dial Out Recording Links on the Collaboration Server with Virtual Recording Rooms (VRR) created and saved on the Polycom®...
Page 500: Defining The Dial Out Recording Link
Displays the default name that is assigned to the Recording Link. If multiple Recording Links are defined, it is recommended to use a descriptive name to be indicate the VRR to which it will be associated. Default: Recording Link Type Select the network environment: • H.323 • Polycom, Inc.
Page 501: Enabling The Recording Features In A Conference Ivr Service
Polycom® If you are associating this recording link to a VRR on the RealPresence® Media Suite , define the alias as follows: Polycom® RealPresence® Media Suite • If you are using the IP address, enter the VRR number in the Alias field. For example, if the VRR number is 5555, enter 5555.
Page 502: Enabling The Recording In The Conference Profile
8 Click OK. Enabling the Recording in the Conference Profile To be able to record a conference, the recording options must be enabled in the Conference Profile assigned to it. You can add recording to existing Profiles by modifying them. Polycom, Inc.
Page 503 4 Select the Enable Recording check box. 5 Define the following parameters Conference Profile Recording Parameters Parameter Description Enable Recording Select to enable Recording Settings in the dialog box. Recording Link Select a recording link for the conference from the list. Polycom, Inc.
Page 504: Dial Out Recording Link Encryption
● The Dial Out Recording Link connection type must be H.323. ● The Dial Out Recording Link uses the AES encryption format. ● The Polycom® RealPresence® Media Suite recorder must be set to support encryption. For more information see the Polycom® RealPresence® Media Suite User Guide.
Page 505: Dial Out Recording Link Settings
Start Recording parameter is set to immediately. If it is set to Upon Request, the system waits for the chairperson or Collaboration Server user’s request. Once the recording is initiated for a conference, the MCU connects to the recording device (Polycom® RealPresence® Media Suite). The connection that is Polycom, Inc.
Page 506: Recording Layout
Chairperson’s endpoint (using DTMF codes) or from the Collaboration Server Web Client. After the recording process has finished, the recording can be identified in the Polycom® RealPresence® Media Suite by its Collaboration Server conference name.
Page 507: Using The Collaboration Server Web Client To Manage The Recording Process
Recording Link Auto Layout Settings 10 or more When the Polycom® RealPresence® Media Suite dials in to the MCU for conference recording, you can choose the video layout from the Polycom® RealPresence® Media Suite Admin UI. The following layout is supported by Collaboration Server.
Page 508 The Resume Video option enables the incoming video of the recording link participant to be part of the conference layout. This feature may be used to play back previously recorded video or audio feeds in the conference layout. For more information, see the Polycom® RealPresence® Media Suite User Guide. Participant Properties The Participant Properties option displays viewing only information for monitoring, e.g.
Page 509: Using Dtmf Codes To Manage The Recording Process
By entering the appropriate DTMF code on the endpoint, the chairperson can Stop the recording (*3), Pause it (*1), or Start/Resume the recording (*2). For more information on managing the recording process via DTMF codes, see the Polycom® RealPresence® Media Suite User Guide. Conference Recording with Codian IP VCR Conference recording is available with Codian VCR 2210, VCR 2220 and VCR 2240.
Page 510: Users Connections And Notes
Administrator An administrator can define and delete other users, and perform all configuration and maintenance tasks. A default user with administrator authorization is provided by all MCU types to be used with Polycom products, having the following details: ● User name - SA_PLCM_Integration ●...
Page 511: Administrator Read-Only
The Users pane lists the currently defined users in the system and their authorization levels. The pane also enables the administrators to add and delete users. The system is shipped with a default Administrator user called POLYCOM, whose password is POLYCOM. However, once you have defined other authorized Administrator users, it is recommended to remove the default user.
Page 512: Adding A New User
Administrators can add new users to the system. The User Name and Password must be in ASCII. To add a new user to the system: 1 In the RMX Management pane, click Users ( 2 The Users pane is displayed. Polycom®, Inc.
Page 513: Deleting A User
), or right-click the user and then click Delete User. The system displays a confirmation message. 3 In the confirmation dialog box, select Yes to confirm or No to cancel the operation. If you select Yes, the user name and icon are removed from the system. Polycom®, Inc.
Page 514: Changing A User's Password
The User status in the Users list - Disabled column changes to Yes. Enabling a User An administrator can enable a User who was disabled automatically by the system (in the Ultra Secure Mode) or manually by the administrator. Polycom®, Inc.
Page 515: Renaming A User
The connection process for an application-user connecting to the Collaboration Server is as follows: 1 The application-user sends a connection request, including its TLS certificate, to the Collaboration Server. 2 The Collaboration Server searches its records to find the FQDN that is associated with the application-user’s name. Polycom®, Inc.
Page 516: Guidelines For Defining A Machine Account
● When working with Active Directory, the RealPresence DMA system cannot be registered within Active Directory as regular users. The RealPresence DMA system application-users must be manually. ● The only restriction is that TLS mode is enabled together with client certificate validation. Polycom®, Inc.
Page 517: Connections
Notes can be read by all system Users concurrently connected to the MCU. Notes that are added to the Notes list are updated on all workstations by closing and re-opening the Notes window. Notes can be written in any Unicode language. Polycom®, Inc.
Page 518 1 In the Notes list, select the entry for the note to delete and click Delete Note ( ), or right-click the entry and select Delete Note. A delete confirmation dialog box is displayed. 2 Click OK to delete the note, or click Cancel to keep the note. Polycom®, Inc.
Page 519: Collaboration Server Ip Network Services Overview
When the RMX is configured for IPv4 and IPv6 Addressing, the addition of the sdp-anat option tag in the SIP Require and SIP Supported headers allows a mixture of IPv4 and IPv6 addressing to be specified by the Session Description Protocol (SDP). For more information see Management Network (Primary). Polycom, Inc.
Page 520: Management Network (Primary)
Calls from all external IP entities are made to the Signaling Host, which initiates call set-up and assigns the call to the appropriate media card. Conferencing related definitions such as environment (H.323 or SIP) are also defined in this service. Polycom, Inc.
Page 521: External Entities
● First time power-up. ● Deletion of the Default IP Service, followed by a system reset. For more information, see First Entry Power-up and Configuration in the Polycom® RealPresence Collaboration Server (RMX) 1800/2000/4000 Getting Started Guide Changes made to any of these parameters only take effect when the Collaboration Server is reset.
Page 522: Modifying The Management Network
The Management Network Properties - IP dialog box opens Management Network Properties - Collaboration Servers (RMX) 2000/4000 On the RealPresence Collaboration Server (RMX) 2000 an additional tab called LAN Ports appears. For more information on the LAN Ports tab see Step 8. Polycom, Inc.
Page 523 IPv4 & IPv6 Select this option for both IPv4 and IPv6 addressing. Note: If the gatekeeper cannot operate in IPv6 addressing mode, the H323_RAS_IPV6 System Flag should be set to NO. For more information see The CS System Flags. Polycom, Inc.
Page 524 MCU using IPv6. Click the All button to display the IPv6 addresses as follows: • Auto - If selected, Site-Local and Global site addresses are displayed. • Manual - If selected, only the Manual site address is displayed. Polycom, Inc.
Page 525 Manual - If selected, only the Manual site address is displayed. Subnet Mask Enter the subnet mask of the Control Unit. Note: This field is specific to IPv4 and is not displayed in IPv6 only mode. 4 Click the Routers tab. Polycom, Inc.
Page 526 Enter the subnet mask of the remote network. Mask Remote Type Select the type of router connection: • Network – defines a connection to a router segment in another network. • Host – defines a direct connection to an endpoint found on another network. Polycom, Inc.
Page 527 Local Domain Name Enter the name of the domain where the MCU is installed. DNS Servers Addresses Primary Server The static IP addresses of the DNS servers. A maximum of three servers can be defined. Secondary Server Tertiary Server Polycom, Inc.
Page 528 Infrastructure. logging session This check box must be cleared when enabling Secured Mode. If it is not cleared an Active Alarm is created and a message is displayed stating that Secured Communications Mode must be enabled. Revocation Method Polycom, Inc.
Page 529 A White List contains the addresses of IP Networking Entities permitted to connect to the RMX’s Management Network; Networking Entities such as Network Hosts, Control Workstations, Gatekeepers SIP/ DNS Servers, etc. For a detailed description of these fields see White List Access. Polycom, Inc.
Page 530: Modifying The Default Ip Network Service
The Default IP Network Service is defined initially during the First Time Power-up or if the Default IP Service has been deleted, followed by an Collaboration Server restart. For details, see Polycom® RealPresence Collaboration Server (RMX) 1800/2000/4000 Getting Started Guide, Procedure 4: Modifying the Default IP Service and ISDN/PSTN Network Service Settings.
Page 531 SIP - For a SIP-only Network Service. • H.323 & SIP - For an integrated IP Service. Both H.323 and SIP participants can connect to the MCU using this service. Note: This field is displayed in all Default IP Service tabs. Polycom, Inc.
Page 532 Collaboration Server 4000: Enter the IP address of the fourth media cards if (Collaboration Server installed. 4000) Endpoints connect to conferences and transmit call media (video, voice and content) via these addresses. Subnet Mask Enter the subnet mask of the MCU. Default value: 255.255.255.0. Polycom, Inc.
Page 533 4 Click the Routers tab. With the exception of IP Network Type, the field definitions of the Routers dialog box are the same as for the Default Management Network. For more information see Default Management Network Service – Routers. Polycom, Inc.
Page 534  A separate DNS can be configured for the Management Network Service and the IP Network Service.  If a Multiple Services Licence is installed, a separate DNS can be configured for each additional IP Network Service that is defined. For more information see Multiple Network Services. Polycom, Inc.
Page 535 This number is used by H.323 endpoints as the first part of their dial-in string when dialing the MCU. When PathNavigator or SE200 is used, this prefix automatically registers with the gatekeeper. When another gatekeeper is used, this prefix must also be defined in the gatekeeper. Polycom, Inc.
Page 536 Select this check box if the Collaboration Server is to be seen as a gateway, for example, when using a Cisco gatekeeper. Notes: • Do not select this check box when using Polycom ReadiManager or a Radvision gatekeeper. • Gateway functionality is not supported by Collaboration Server (RMX) 1800 with no DSP cards.
Page 537 4 RTCP ports for media channels (Audio, Video, Content and FECC). Note: When ICE Environment is enabled, 8 additional ports are allocated to each call. Click this check box to manually define the port ranges or to limit the number of ports to be left open. Polycom, Inc.
Page 538 If you do not specify an adequate port range, the system will accept the settings but will issue a warning. Calls will be rejected when the Collaboration Server’s ports are exceeded. 12 If required, click the QoS tab. Polycom, Inc.
Page 539 The default priority is 5 for audio and 4 for video packets. Note: Precedence is the default mode as it is capable of providing priority services to all types of routers, as well as being currently the most common mechanism. Polycom, Inc.
Page 540 None: No optimization definition is applied. This is a compatibility mode in which routing is based on Precedence priority settings only. Select None if you do not know which standard your router supports. 14 Click the SIP Servers tab. 15 Modify the following fields: Polycom, Inc.
Page 541 Enter the IP address of the preferred SIP server. If a DNS is used, you can enter the SIP server name. Note: When in IPv4&IPv6 or in IPv6 mode, it is easier to use Names instead of IP Addresses. Polycom, Inc.
Page 542 For example, when a call to EQ1@polycom.com reaches its outbound proxy, this proxy looks for the SIP server in the polycom.com domain, to which it will forward the call. When this call arrives at the SIP server in polycom.com, the server looks for the registered user (EQ1) and forwards the call to this Entry Queue or conference.
Page 543 20 ASCII must be defined in the SIP Proxy. characters. Password Enter the password the Collaboration Server will use to authenticate itself with the SIP proxy. This password must be defined in the SIP proxy. Polycom, Inc.
Page 544 If the Authentication User Name and Authentication Password fields are left empty, the SIP Digest authentication request is rejected. For registration without authentication, the Collaboration Server must be registered as a trusted entity on the SIP server. 18 To configure the ICE environment, click the SIP Advanced tab. Polycom, Inc.
Page 545 Enter the User Name that the Collaboration Server uses to log in to the management interface of the Serial Gateway. Password Enter the Password that the Collaboration Server uses to log in to management interface of the Serial Gateway. 22 Click the OK button. Polycom, Inc.
Page 546: Ethernet Settings
Physical Mapping - Port Type to Label on RealPresence Collaboration Server 4000 Port Type Annotation on MCU Media LAN 2 RTM LAN Card Modem LAN 1 Management 1 LAN 2 RTM-IP 4000 Card Signaling 1 LAN 3 LAN 6 Polycom, Inc.
Page 547 IP Network Services To modify the automatic LAN port configuration: 1 On the Collaboration Server menu, select Setup > Ethernet Settings. The Ethernet Settings dialog box specific to the system you are using is displayed; some examples are shown below. Polycom, Inc.
Page 548 To maximize conferencing performance, especially in high bit rate call environments, a 1Gb connection is recommended. • RealPresence Collaboration Server (RMX) 4000 - Do not select 1000 Full Duplex for any LAN ports in Slot 17. Select only 100 Full Duplex. Polycom, Inc.
Page 549 IP Network Services Ethernet Settings Parameters Field Description 802.1x For more information about 8.2.1x Authentication see IEEE 802.1X Authentication. Authentication User Name Password 3 Click OK. Polycom, Inc.
Page 550: Ip Network Monitoring
The RMX CS IP tab displays the following fields: IP Network Services Properties – RMX CS IP Parameters Field Description Service Name The name assigned to the IP Network Service by the Fast Configuration Wizard. Note: This field is displayed in all tabs. Polycom, Inc.
Page 551 The IP address of the default router. The default router is IP Address used whenever the defined static routers are not able to route packets to their destination. The default router is also used when host access is restricted to one default router. Polycom, Inc.
Page 552 Backup - The backup gatekeeper that can be used if the connection to the preferred gatekeeper fails. The gatekeeper ID retrieved from the gatekeeper during the registration process. Name The gatekeeper’s host’s name. IP Address The gatekeeper’s IP address. Polycom, Inc.
Page 553 The name of the SIP Server. IP Address The SIP Server's IP address. Status The connection state between the SIP Server and the Signaling Host. Not Available - No SIP server is available. Auto - Gets information from DHCP, if used. Polycom, Inc.
Page 554 IP Network Services Properties – ICE Servers Parameters Field Description Role The ICE Server’s role is displayed: • STUN password server • STUN Server UDP • STUN Server TCP • Relay Server UDP • Relay Server TCP IP Address The ICE Server’s IP Address. Polycom, Inc.
Page 555 In systems with multiple media cards, Status 1 refers to the uppermost media card. FW Detection The Firewall Detection status is displayed: • Unknown • UDP enabled • TCP enabled • Proxy -TCP is possible only through proxy • Block – both UDP & TCP blocked • None Polycom, Inc.
Page 556: Lan Redundancy
On the RealPresence Collaboration Server 1800 LAN 1 and LAN 2 are the redundant media and signaling ports: ● LAN 1 port is used for standard communications ● LAN 2 port can be used to define a second Network Service or for LAN Redundancy Polycom, Inc.
Page 557 (the Management Network Service is separated from the Default IP Network Service) LAN_REDUNDANCY = NO No Redundancy. MULTIPLE_SERVICES = YES LAN_REDUNDANCY = YES Full Redundancy MULTIPLE_SERVICES = NO LAN_REDUNDANCY = YES These flags cannot be set to YES simultaneously. MULTIPLE_SERVICES = YES Polycom, Inc.
Page 558: Signaling And Management Redundancy - Collaboration Server (Rmx) 4000
On the RealPresence Collaboration Server 1800, for Management Redundancy, the LAN 2 port is redundant to the LAN 1 port and must have a LAN cable connected. LAN Redundancy is not supported by Collaboration Server (RMX) 1800 with no DSP cards. Polycom, Inc.
Page 559: Configuration Requirements
YES and connecting the appropriate LAN cables to the LAN ports on the Collaboration Server as follows: RealPresence Collaboration Server 1800 » Connect the additional LAN cable to LAN 2 port on the rear panel of the Collaboration Server 1800. Polycom, Inc.
Page 560: Realpresence Collaboration Server (Rmx) 2000
LAN LEDs are lit they indicate that a physical connection of the cables is present but does not indicate their activity status. In the Hardware Monitor pane the Lan List displays the Collaboration Server LAN ports together with their Status indication. Polycom, Inc.
Page 561: Network Traffic Control
This flag limits the latency (in milliseconds) or the number of bytes that can be present in a queue. Default = 500 Flag range: 1-1000 (in milliseconds). SIP Proxy Failover With Polycom® Distributed Media Application™ (DMA™) 7000 Collaboration Server systems that are part of a RealPresence DMA system environment can benefit from the RealPresence DMA system’s SIP Proxy Failover functionality.
Page 562: Realpresence Collaboration Server (Rmx) Network Port Usage
Yes - for outgoing calls incoming; only. Each outgoing call has a separate 49152-599 port. It is configured in the 99 - Fixed Ports section of the The port for each outgoing call is outgoing IP service. allocated dynamically. Polycom, Inc.
Page 563 No - port is not opened if Protocol (BFCP) functionality for SIP People+Content is SIP People+Content content disabled. sharing. 49152 - RTP media packets. Yes - It is configured in the 59999 Fixed Ports section of the The ports are dynamically allocated. IP service. Polycom, Inc.
Page 564 RTP control. Yes - It is configured in the 59999 Fixed Ports section of the The ports are dynamically allocated. IP service. SIP -TLS 5061 SIP -TLS for SIP server, alternate SIP server, outbound proxy and alternate outbound proxy. Polycom, Inc.
Page 565: Defining Isdn/Pstn Network Services
Most of the parameters of the first ISDN/PSTN Network Service are configured in the Fast Configuration Wizard, which runs automatically if an RTM ISDN card is detected in the Collaboration Server during first time power-up. For more information, see Procedure 1: First-time Power-up in the Polycom RealPresence Collaboration Server (RMX) 1800/2000/4000 Getting Started Guide.
Page 566 ● Change of video mode (capabilities) from remote side during call ● Audio algorithms G.729 and G.723.1 ● FECC ● H.243 Chair Control ● T.120 data sharing protocol ● H.261 Annex D ● MIH Cascading using an ISDN connection as cascade link Polycom®, Inc.
Page 567: Adding/Modifying Isdn/Pstn Network Services
● Dial-in number range If the Collaboration Server is connected to the public ISDN Network, an external CSU or similar equipment is needed. To Add an ISDN/PSTN Network Service: 1 In the RMX Management pane, click ISDN/PSTN Network Services ( Polycom®, Inc.
Page 568 T1 (U.S. – 23 B channels + 1 D channel) • E1 (Europe – 30 B channels + 1 D channel) Default: T1 Note: E1 and T1 spans cannot operate simultaneously. Service Type PRI is the only supported service type. It is automatically selected. Polycom®, Inc.
Page 569 Note: For E1 spans, this parameter is set by the system. Net Specific Select the appropriate service program if one is used by your service provider (carrier). Some service providers may have several service programs that can be used. Default: None Polycom®, Inc.
Page 570 7 Define the following parameters: Span Definition Field Description Framing Select the Framing format used by the carrier for the network interface from the list. • For T1 spans, default is SFSF. • For E1 spans, default is FEBE. Polycom®, Inc.
Page 571 Note: For T1 configurations in Taiwan, Framing must be set to ESF and Line Coding to B8ZS. 8 Click Next. The Phones dialog is displayed. 9 To define dial-in number ranges click the Add button. 10 The Add Phone Number dialog box opens. Polycom®, Inc.
Page 572  Clock Source – Indicates whether the span acts as a clock source, and if it does, whether it acts as a Primary or Backup clock source. The first span to synchronize becomes the primary clock source.  State – The type of alarm: No alarm, yellow alarm or red alarm. Polycom®, Inc.
Page 573: Modifying An Isdn/Pstn Network Service
Wizard’s dialog boxes. For more information see Adding/Modifying ISDN/PSTN Network Services. The following ISDN Properties can be modified:  PRI Settings  Net Specific  Dial-out Prefix  Span Definition  Framing  Side  Line Coding  Switch Type  Phones Polycom®, Inc.
Page 574  MCU CLI  Spans  Attached All other ISDN Properties can only be modified by deleting the ISDN/PSTN network service and creating a new PSTN service using the Fast Configuration Wizard. For more information, see Adding/Modifying ISDN/PSTN Network Services. Polycom®, Inc.
Page 575: Network Security
Collaboration Server. The networks can be connected to one or several Media cards in the Collaboration Server unit. The Management Network is logically and physically separated from the media and signaling networks. There can be one Management Network defined per Collaboration Server system. Polycom®, Inc.
Page 576 Each conference on the Collaboration Server can host participants from the different IP Network networks simultaneously. The following figure shows the network topology with three different media and signaling networks and one Management network connected to the Collaboration Server (RMX) 4000. Collaboration Server (RMX) 4000 - Multiple Networks Topology Sample Polycom®, Inc.
Page 577: Guidelines
● An IP Network Service can be associated with one or several media cards. If more than one card is associated with the same Network Service, the system routes the calls to the appropriate card according to resource availability. Polycom®, Inc.
Page 578  Dial-in participants - according to the network used to place the call and connect to the Collaboration Server.  Dial-out participant - according to the Network Service selected during the participant properties definition or during conference definition, according to the Network Service selected as default. Polycom®, Inc.
Page 579: Resource Allocation And Capacity
1800/2000/4000 Getting Started Guide, Gather Network Equipment and Address Information. 2 Upgrade to the new version and install the activation key that contains the Multiple Services license as described in the RealPresence Collaboration Server (RMX) 1800/2000/4000 Release Notes. . Polycom®, Inc.
Page 580: Required Information
If more than one media card is associated with this Network Service Collaboration Server (RMX) 4000 only Gatekeeper IP address (optional) DNS IP address (optional) Only one DNS can be defined for the entire Network topology SIP Server IP address (optional) Polycom®, Inc.
Page 581: Realpresence Collaboration Server (Rmx) Hardware Installation
Several cards can be assigned to the same IP Network Service. The definition of the network services attached to the Collaboration Server unit and which cards are assigned to each network service is defined in the IP Network Service. Polycom®, Inc.
Page 582: Realpresence Collaboration Server (Rmx) 2000 Multiple Services Configuration
RealPresence Collaboration Server (RMX) 2000 rear panel, when two RTM LAN cards are installed providing IP connectivity. In this case, only one IP network Service can be associated with each RTM LAN card. Polycom®, Inc.
Page 583 The following cables are connected to the RTM IP on the rear panel of the RealPresence Collaboration Server (RMX) 2000. LAN Connections to the RTM IP RTM IP Port Description LAN 1 – LAN 2 Management LAN 3 Modem Polycom®, Inc.
Page 584: Collaboration Server (Rmx) 1800 Multiple Services Configuration
IP Network Services (Multiple IP Network Services). Connecting the cables to the RealPresence Collaboration Server 1800 Two LAN cables are connected to the LAN ports on the rear panel of the Collaboration Server 1800: Polycom®, Inc.
Page 585: Collaboration Server Configuration
Each of the defined Network Service can be associated with one or more media cards installed in the system (depending on the system type). Once a media card is associated with a Network Service it cannot be associated with another network service. Polycom®, Inc.
Page 586 1 In the Device Management pane, click IP Network Services ( 2 In the Network Services list toolbar, click the Add Network Service button. The New IP Service - Networking IP dialog box opens. 3 Define the following fields: Polycom®, Inc.
Page 587 Network Service. A LAN port that is already assigned to a different Network Service, displays the IP Address of the assigned port and it cannot be assigned to this Network Service (it is disabled). Polycom®, Inc.
Page 588 Media Card 4 Port 2 IP service provided that they are not assigned to any other Network Service. Address (Collaboration Server (RMX) 4000) Subnet Mask Enter the subnet mask of the Collaboration Server in that network service. Default value: 255.255.255.0. Polycom®, Inc.
Page 589 The following flags can be defined per service:  ALLOW_NON_ENCRYPT_PARTY_IN_ENCRYPT_CONF  ENABLE_H239  SIP_ENABLE_FECC  ENABLE_CLOSED_CAPTION  ALLOW_NON_ENCRYPT_RECORDING_LINK_IN_ENCRYPT_CONF  NUMERIC_CONF_ID_LEN  NUMERIC_CONF_ID_MIN_LEN  NUMERIC_CONF_ID_MAX_LEN  ENABLE_CASCADED_LINK_TO_JOIN_WITHOUT_PASSWORD  MAX_CP_RESOLUTION  QOS_IP_AUDIO  QOS_IP_VIDEO  QOS_IP_SIGNALING  ENABLE_CISCO_GK  SIP_FREE_VIDEO_RESOURCES Polycom®, Inc.
Page 590 6 Define the routers used in this network and that are other than the routers defined in the Management Network. The field definitions of the Routers tab are the same as for the Default Management Network. For more information see Default Management Network Service – Routers. 7 Click the DNS tab. Polycom®, Inc.
Page 591 If required, defined the ports to be used multimedia conference calls handled by this Network Service. The field definitions of the Ports tab are the same as for the Default IP Network Service. For more information see Default IP Service – Conferencing – Ports Parameters. Polycom®, Inc.
Page 592 Field Description ICE Environment Select MS (for Microsoft ICE implementation) to enable the ICE integration. For more information, see Redundancy. 18 Click the OK button. The new Network Service is added to the IP Network Services list pane. Polycom®, Inc.
Page 593: Setting A Network Service As Default
The Collaboration Server is set to automatically identify the speed and transmit/receive mode of each LAN ports located on the RTM LAN or RTM ISDN cards that are added to the system. These port settings can be manually configured if the specific switch requires it, via the Ethernet Settings dialog box. Polycom®, Inc.
Page 594: Signaling Host Ip Address And Mcu Prefix In Gk Indications
To enable the Collaboration Server to call the destination endpoint/MCU via IP connection, the Network Service for the call must be selected in the Gateway Profile dialog box. The Network Service set as default is used if no other Network Service is selected. Polycom®, Inc.
Page 595 If the same Network Service is used for H.323 and SIP calls, the Network Service Environment must include both H.323 and SIP settings. Note: Gateway Functionality Gateway functionality is not supported by Collaboration Server (RMX) 1800 with no DSP cards. Polycom®, Inc.
Page 596: Hardware Monitor
The Hardware Monitor pane includes the status of the hardware elements contained within the Collaboration Server, among which are the LAN ports on the RTM LAN cards. It is possible to reset the MPMRx media cards by selecting the MPMRx media card, and then selecting Reset from the right-click menu. Polycom®, Inc.
Page 597: Signaling Monitor
If no Network is selected, the system uses the IP Network Service selected for reserving the conference resources, and if none is set for the conference it uses the Network Service set as default. The IP Network Service is selected in the New Participant - Advanced dialog box. Polycom®, Inc.
Page 598: Reserving Video Resources For A Conference
Network Service’s SIP proxy the conference should be registered and if the dial in call will be connected to the conference. In the Participant pane, a new column - Service Name was added, indicating the name of Network Service used for the participant’s connection. Polycom®, Inc.
Page 599: Resource Report
Service may run out of available resources while another Network Service may have all of it resources available. In such a case, the port gauge(s) may show that half of the system resources are available for conferencing, while calls via the Network Service with no available resources will fail to connect. Polycom®, Inc.
Page 600: Nat (Network Address Translation) Traversal
All signaling and media for both SIP and H.323 will be routed through an SBC. The following SBC environments are supported: ● SAM - a Polycom SBC ● Acme Packet - a 3rd party SBC ● VBP - Polycom Video Border Proxy Polycom®, Inc.
Page 601: Deployment Architectures
Remote Connection Using the Internet The following Remote Connection call flow options are supported: Remote Connections Enterprise Client Environment Registered SIP / H.323 SAM / Acme Packet SIP / H.323 SAM / Acme Packet SIP / H.323 SAM Only Polycom®, Inc.
Page 602: Business To Business Connections
By default the Collaboration Server sends a FW NAT Keep Alive message every 30 seconds. As there is no traffic on the Content and FECC channels as a call begins, the firewall will not allow any incoming packets Polycom®, Inc.
Page 603: System Configuration In Sbc Environments
5 - 86400 seconds. System Configuration in SBC environments In an environment that includes SAM (a Polycom SBC), to ensure that a RealPresence Mobile endpoint can send content to a conference the value of the system flag NUM_OF_INITIATE_HELLO_MESSAGE_IN_CALL_ESTABLISHMENT must be set to at least 3.
Page 604: Ivr Services List
IVR Services List You can view the currently defined Conference IVR and Entry Queue IVR Services in the IVR Services list pane. To view the IVR Services list: 1 In the Collaboration Server Management pane, expand the Rarely Used list. Polycom®, Inc.
Page 605: Ivr Services Toolbar
Profile (but can be modified). Set Default Entry Queue Service Sets the selected Entry Queue IVR Service as default. When creating a new Entry Queue the default Entry Queue IVR Service is automatically selected. Polycom®, Inc.
Page 606: Adding Languages
1 In the Collaboration Server Management pane, expand the Rarely Used list. 2 Click the IVR Services ( ) entry. 3 In the Conference IVR Services list, click the Add Supported Languages ( button. The Supported Languages dialog box opens. Polycom®, Inc.
Page 607: Uploading A Message File To The Collaboration Server
2 In the IVR Message Language list, select the language for which the audio file will be uploaded to the MCU. 3 In the IVR Message Category list, select the category for which the audio file is uploaded. Polycom®, Inc.
Page 608 Conference Chairperson All endpoints connect without any IVR prompt. The MCU issues an IVR prompt for the conference password. All endpoints must respond with the conference password. The MCU will prompt three times before non-responding endpoints are disconnected. Polycom®, Inc.
Page 609: Defining A New Conference Ivr Service
The Collaboration Server is shipped with two default Conference IVR Services and all its audio messages and video slide. You can define new Conference IVR Services or modify the default Conference IVR Service. For the definition of Conference IVR Service for gateway calls, see Defining the IVR Service for Gateway Calls. Polycom®, Inc.
Page 610: Defining A New Conference Ivr Service
Unicode. Language For IVR Select the language of the audio messages and prompts from the list of languages defined in the Supported languages. The default language is English. For more information, see Adding Languages. Polycom®, Inc.
Page 611 Enter the key that indicates the last input key. Possible values are the pound (#) and star (*) keys. The default is #. 3 Click the Welcome tab. The New Conference IVR Service - Welcome dialog box opens. Polycom®, Inc.
Page 612 Once the upload is complete, click OK and return to the IVR dialog box. The new audio file can now be selected from the list of audio messages. 7 Click the Conference Chairperson tab. The New Conference IVR Service - Conference Chairperson dialog box opens. Polycom®, Inc.
Page 613 Chairperson Identifier Enter the key to be used for identifying the participant as a chairperson. Possible keys are: pound key (#) or star (*). Billing Code The prompt requesting the chairperson billing code selected in the General tab. Polycom®, Inc.
Page 614 Select the audio file that requests the participant to enter the conference password again when failing to enter the correct password. Request Digit Select the audio file that prompts the participant to press any key when the Request Digit option is selected. Polycom®, Inc.
Page 615 Note: If you modify the default DTMF codes used to perform various operations, the default voice files for the help menus must be replaced. Change Chairperson Requests the participant to enter a new chairperson password when the Password participant is attempting to modify the chairperson password. Polycom®, Inc.
Page 616 Queue IVR Service). Note: This option is not available in SVC conferences and for SVC participants in mixed CP and SVC conferences. First to Join Informs the participant that he or she is the first person to join the conference. Polycom®, Inc.
Page 617 The tone that will be played to indicate that the system is calling the destination number. Note: This option is not available in SVC conferences and for SVC participants in mixed CP and SVC conferences. Self Mute A confirmation message that is played when participants request to mute their line. Polycom®, Inc.
Page 618 Select None to disable the Roll Call and Tone Notifications features. 20 If you enable the Roll Call option, assign the audio file to the message type in the Message File column, and click the appropriate table entry. An arrow appears in the Message File column. Polycom®, Inc.
Page 619  The conference is not interrupted with join/left announcements.  Roll call review is possible. For all connected participants in the conference while the roll call is enabled (*42)  Joining participant are requested to say their name.  The conference is interrupted with join/left prompts. Polycom®, Inc.
Page 620 If the option to play a tone when a cascading link connection is established, make sure that the tone selected for Entry or Exit notification differ from the cascading link tone as the latter one cannot be customized. Polycom®, Inc.
Page 621  A high resolution slide, to be used with high resolution endpoints. The following table summarizes the recommended input slide formats and the resulting slides that are generated: IVR Slide - Input / Output Formats Format Slide Resolution Input Slides Generated Slides HD1080p (16:9) HD1080p HD720p High HD720p (16:9) Polycom®, Inc.
Page 622 Notes: • When using one of the default Polycom slides, the slide will be displayed in the resolution defined in the profile, i.e. CIF, SD, HD 720p or HD 1080p. When defining a gateway IVR Service, the recommended default slide is: Default_GW_Welcome_Slide.
Page 623 The Install File dialog box opens. The uploading process is similar to the uploading of audio files. For more information, see step 6 above. • The video slide must be in a .jpg or .bmp file format. For more information, see Creating a Welcome Video Slide. • Customized H.261 slides are not supported. Polycom®, Inc.
Page 624 Note: This option is not available for SVC participants. Decrease Broadcast Volume Everyone Note: This option is not available for SVC participants. Mute All Except Me Chairperson Cancel Mute All Except Me Chairperson Change Password Chairperson Mute Incoming Participants Chairperson Unmute Incoming Participants Chairperson Polycom®, Inc.
Page 625 Stop Recording Chairperson Pause Recording Chairperson Secure Conference Chairperson Unsecured Conference Chairperson Show Number of Participants Everyone Note: This option is not available in SVC conferences. Request individual assistance Everyone Note: This option is not available for SVC participants. Polycom®, Inc.
Page 626 To disable the Text Indication option in the DTMF Code column, clear the DTMF code (*88) of Show Number of Participants from the table. To disable the Secure Conference options, in the DTMF Code column, clear the DTMF codes of both Secured Conference (*71) and Unsecured Conference (#71) from the table. Polycom®, Inc.
Page 627: Change To Chairperson
● In the Conference IVR Service - Conference Chairperson dialog box, select the Enable Chairperson Messages check box, and select the appropriate voice messages. For more information, see New Conference IVR Service Properties - Conference Chairperson Options and Messages. Polycom®, Inc.
Page 628: Controlling The Receipt Of In-Band And Out-Of-Band Dtmf Codes
You can define new Entry Queue IVR Services or modify the default Entry Queue IVR Service. Defining a New Entry Queue IVR Service To set up a new Entry Queue IVR Service: 1 In the RMX Management pane, click IVR Services ( Polycom®, Inc.
Page 629 The interaction between the caller and the system is done via touch-tone signals (DTMF codes). Enter the key that will be used to indicate a DTMF command sent by the participant or the conference chairperson. Possible keys are the pound key (#) or star (*). Polycom®, Inc.
Page 630 5 Define the appropriate parameters. This dialog box contains options that are identical to those in the Conference IVR Service - Welcome Message dialog box. For more information about these parameters, see New Conference IVR Service Properties - Conference Chairperson Options and Messages. Polycom®, Inc.
Page 631 When the participant entered an incorrect conference ID, requests the participant to enter the ID again. 8 Assign an audio file to each message type, as follows:  In the Message File column, click the table entry, and then select the appropriate audio message. Polycom®, Inc.
Page 632 If you wish to modify the flag value, the flag must be added to the System Configuration file. For more information see the Modifying System Flags. 10 Enter the message Name and Message File name for the Audio Only message:  Message Name: No Video Resources-Audio Only  Message File name: No_Video_Resources_Audio_Only.wav Polycom®, Inc.
Page 633 The Install File dialog box opens. The uploading process is similar to the uploading of audio files. For more information, see step The video slide must be in a .jpg or .bmp file format. For more information, see Creating a Welcome Video Slide. Polycom®, Inc.
Page 634: Setting A Conference Ivr Service Or Entry Queue Ivr Service As The Default Service
IVR Services (Conference and Entry Queue) shipped with the system are also set as default. If additional Conference IVR Services and Entry Queue IVR Services are defined, you can set another service as the default for each service type. Polycom®, Inc.
Page 635 Set Default Conference IVR Service Alternatively, in the IVR Services list, right-click the Conference IVR Service and then select Set Default Conference IVR Service. The IVR Service is displayed in bold, indicating that it is the current default service. Polycom®, Inc.
Page 636: Modifying The Conference Or Entry Queue Ivr Service Properties
2 In the IVR Services list, Click the IVR Service to modify. For more information about the tabs and options of this dialog box, see Defining a New Conference Service. 3 Modify the required parameters or upload the required audio files. 4 Click OK. Polycom®, Inc.
Page 637: Replacing The Music File
Click Play Selected File to play a file on your computer. b Click Play RMX File to play a file already uploaded on the RMX. 6 In the Install Music File dialog box, click OK to upload the file to the MCU. Polycom®, Inc.
Page 638: Creating Audio Prompts And Video Slides
1 On your PC, select Start > Programs > Accessories > Entertainment > Sound Recorder. The Sound–Sound Recorder dialog box opens. 2 To define the recording format, click File > Properties. The Properties for Sound dialog box opens. Polycom®, Inc.
Page 639 7 Select the location where the format will reside, enter a name and then click OK. The system returns to the Sound Selection dialog box. 8 Click OK. The system returns to the Properties for Sound dialog box. Polycom®, Inc.
Page 640: Recording A New Audio Message
IVR voice message). If the message exceeds 3 minutes it will be rejected by the Collaboration Server unit. 5 Click the Stop Recording button. 6 Save the recorded message as a wave file, click File > Save As. The Save As dialog box opens. Polycom®, Inc.
Page 641 12 In the File name box, type a name for the message file, and then click the Save button. 13 To record additional messages, repeat steps 1 to 10. To upload your recorded *.wav file to the Collaboration Server, see step Polycom®, Inc.
Page 642: Creating A Welcome Video Slide
3 Save your file. Customized H.261 slides are not supported.. If using a default Polycom slide, the slide’s resolution will be as defined in the profile, i.e. SD, HD or CIF. If the display of the Welcome slide is cut in the upper area of the screen, change the settings of the endpoint’s monitor to People Stretch instead of Zoom.
Page 643: Inviting Participants Using Dtmf
If the DTMF code is not entered on time or if the wrong DTMF code is entered, the participant is prompted for a new input. After the defined number of retries have elapsed, the call is ended. Error Handling ● If the destination endpoint is busy or the participant did not answer, the system ends the call. Polycom®, Inc.
Page 644: Guidelines
● General ● Video Services ● DTMF Codes To enable the Invite Participant using DTMF on the Collaboration Server: 1 Open an existing or define a new Conference IVR Service. Conference IVR Service - Global dialog box opens. Polycom®, Inc.
Page 645 The file Enter_Destination_Number.wav that is shipped with the system can be used for this message. To upload a new file, click the Add Message File. For more details, see Creating Audio Prompts and Video Slides. Polycom®, Inc.
Page 646 ID. Enter the number of seconds that the system will wait for the input of additional DTMF digits such as a password or conference number. The range can be from 10 seconds to 600 seconds. Default is 60 seconds. Polycom®, Inc.
Page 647: Disabling The Invite Participant Option
Chairperson or Everyone. 9 Click OK. Disabling the Invite Participant Option To disable the Invite Participant option: 1 From the IVR Services - DTMF Codes tab, delete the DTMF digits from the DTMF Code column. 2 Click OK. Polycom®, Inc.
Page 648: External Ivr Service Control
Polycom RealPresence Virtualization Manager (DMA) as the application server. When the application server is deployed in the enterprise environment and the Polycom RealPresence Collaboration Server (MCU) is deployed as a media server, the external IVR service can be used to play audio messages, display slides, and collect DTMF input from the participant.
Page 649: Default Ivr Prompts And Messages
Billing_Code.wav Code the pound key when complete. asked to enter a billing code Requires Please wait for the chairperson to join A participant Requires Chairperson.wav Chairperson the conference. attempts to join a conference prior to the Chairperson joining Polycom®, Inc.
Page 650 Chairperson_Password.wav Change complete. the Change Chairperson Password IVR Password menu. Confirm Please re-enter the new password. A participant Confirm_ Password Press the pound key when complete. enters a new Password_Change.wav Change conference or chairperson password Polycom®, Inc.
Page 651 Participants_Exceeded.wav Exceeded full conference After the tone, please state your Roll_Call_Record.wav Roll Call Record name. Roll Call Joined ...has joined the conference. Roll_Call _Joined.wav Roll Call Left ...has left the conference. Roll_Call_Left.wav Polycom®, Inc.
Page 652 Conference locked Conference The conference is being recorded Recording_ in_Progress.wav Recording Conference The conference recording has failed Recording_Failed.wav Recording Failed No Video All video resources are currently in No_Video_Resources_Audio_O Resources Audio use. Connecting using audio only nly.wav Only. Polycom®, Inc.
Page 653: Volume Control Of Ivr Messages, Roll Call And Music
Possible value range: 0-10 (Default: 4). 0 – disables playing the Roll Call 1 – lowest volume 10 – highest volume Note: It is not recommended to disable the Roll Call by setting the flag value to 0. Polycom®, Inc.
Page 654: Ivr Services In Tip-Enabled Conferences
The configuration process is the same for TIP and non-TIP enabled Conferences and Entry Queues. For more information about IVR Services see, Defining a New Conference IVR Service. For more information about Entry Queues see, Entry Queues. For more information see Appendix I - Polycom Open Collaboration Network (POCN). Polycom®, Inc.
Page 655: Call Detail Record (Cdr) Utility
Each record contains field values separated by commas. This data can be  transferred to an external program such as Microsoft Excel for billing purposes. The following is a sample of an unformatted CDR file. Unformatted CDR File Polycom®, Inc.
Page 656: Multi-Part Cdr Files
1MB the file is saved and further call data recording is stopped and the additional data is lost. The Collaboration Server can be configured to keep recording the data in multiple CDR file set of 1MB each. Multi-Part CDR ensures that conference call data from long duration or permanent conferences is recorded and not lost. Polycom®, Inc.
Page 657: Enabling The Multi-Part Cdr Option
Appendix contains a full list of the events, fields and values that appear in the unformatted file. This appendix can be referred to for information regarding the contents of fields in the unformatted text file, but does not reflect the exact contents of the formatted text file. Polycom®, Inc.
Page 658: Viewing, Retrieving And Archiving Conference Information
The following icons are used: The CDR record has not been saved. The CDR record has been saved. Start Time The time the conference started. GMT Start Time The time the conference started according to Greenwich Mean Time (GMT). Polycom®, Inc.
Page 659: Multi-Part Cdr File Display
CDR list. The Part Index column displays the CDR file’s sequence in the CDR file set: ● CDRs up to 1MB consist of a single file. Each file has a unique Display Name and a Part Index of 1. Polycom®, Inc.
Page 660: Refreshing The Cdr List
If the destination file already exists, you will be asked if you want to overwrite the file or specify a new name for the destination file. The files are saved to the selected folder. CDR files are not included in the backup process and should be backed up manually by saving the CDR files to a destination device. Polycom®, Inc.
Page 661: Gateway Calls
This is enabled by adding the ALWAYS_FORWARD_DTMF_IN_GW_SESSION_TO_ISDN System Flag to system.cfg and setting its value to YES. ● Up to 80 gateway calls may be run on a fully configured MCU. ● Gateway Profiles are included in the Backup and Restore Configuration operations. Polycom®, Inc.
Page 662: Call Flows
H.323, SIP and ISDN. PSTN numbers are identified separately and are dialed immediately without trying other connections. If the call is busy, the system will not try to connect the endpoint using another protocol. Polycom®, Inc.
Page 663 [MCU prefix in GK][GW Profile ID]*[Destination Number, first participant]*[Destination Number, second participant]**[Destination number]..*[Destination Number, tenth participant] For example, If the MCU Prefix in the GK is 91 and the GW Profile ID is 2000, and the destination number is 3456 (SIP) enter: 912000*3456. Polycom®, Inc.
Page 664 [Destination number] - the destination number as alias, IPv4 address or ISDN/PSTN number. [@domain name] - the Collaboration Server domain name as registered to the SIP Proxy The dialing string: [GW Profile ID]*[Destination Number, first participant]*[Destination Number, second participant]**[destination number]..*[Destination Number, tenth participant]@domain name Polycom®, Inc.
Page 665: Gateway Ivr Dialing For Ip Participants
Number, second participant]**[destination number]..*[Destination Number, tenth participant]@domain name For example, if the GW Profile ID is 2000, the domain name is service.polycom.com, and the destination number is 3456, enter: 2000*3456@service.polycom.com. If using the IP address of the Collaboration Server signaling host (for example, 172.22.188.22) instead of the domain name enter: 2000*3456@172.22.188.22.
Page 666: Direct Dialing Using Ip Addresses
For Collaboration Servers registered to a gatekeeper, the Collaboration Server can be configured to dial and receive calls to and from H.323 endpoints using the IP address in the event that the Gatekeeper is not functioning. Dial-out Calls For Dial-out calls, direct IP dialing is enabled or disabled by the GK_MANDATORY_FOR_CALLS_OUT system flag. Polycom®, Inc.
Page 667 Dial out to endpoint Alias Name using the Gatekeeper. No dial out to endpoint. Dial out to endpoint Alias Name using the Gatekeeper. Dial-in Calls For Dial-in calls, direct IP dialing is enabled or disabled by the GK_MANDATORY_FOR_CALLS_IN and system flag. Polycom®, Inc.
Page 668: Calling A Sip Endpoint In A Remote Domain
Where: ● The domain of the gateway call is mcu-domain ● The remote destination domain is dest%40dest-domain. ● The “%40” is replaced with an “@” when the gateway call is dialed to the remote SIP destination. Polycom®, Inc.
Page 669: Isdn Participants
If the call is not completed after trying all possible protocols, the system displays the number that was dialed on the calling endpoint’s screen and the reason for not completing the call. For details, see Connection Indications. Dialing from ISDN/PSTN Endpoints Dialing String and Call Flow from ISDN Endpoint to IP Endpoint Polycom®, Inc.
Page 670: Destination Numbers
ISDN prefix. When the call arrives to the gateway, this prefix is truncated and replaced by digits that correspond to the MCU prefix in the gatekeeper and the call is forwarded to the destination endpoint. Polycom®, Inc.
Page 671 * and the Gateway Profile ID (for example, *2000) as defined in the Dialing Rule. For more details on Dialing Rules definition in the DMA, see Dial Rule Operations in the Polycom RealPresence DMA System Operations Guide. Polycom®, Inc.
Page 672: Configuring The Gateway Components On The Collaboration Server
 Welcome Messages (in the Conference IVR Service - Welcome dialog box).  Chairperson Messages (in the Conference IVR Service - Conference Chairperson dialog box).  Password Messages (in the Conference IVR Service - Conference Password dialog box) Polycom®, Inc.
Page 673 If the participant entered an incorrect conference ID (in gateway calls it is the destination number), requests the participant to enter the number again. Dial Tone The tone that will be played to indicate a dialing tone, to let the calling participant enter the destination number. Polycom®, Inc.
Page 674 Notes: • When using one of the default Polycom slides, the slide will be displayed in the resolution defined in the profile, i.e. CIF, SD, HD 720p or HD 1080p. • When defining a gateway IVR Service, the recommended default slide is: Default_GW_Welcome_Slide.
Page 675: Defining The Conference Profile For Gateway Calls
6 Set the Auto Terminate - At the End option to When Last Participant Remains ensuring that the gateway call will end when only one participant is connected. For more details, see New AVC CP Profile - Advanced Parameters. 7 Define the remaining Profile parameters as described in Defining AVC CP Conferencing Profiles. Polycom®, Inc.
Page 676: Defining The Gateway Profile
To define a new Gateway Profile: 1 In the RMX Management - Rarely Used pane, click Gateway Profiles 2 In the Gateway Profiles list pane, click the New Gateway Profile button. The New Gateway Profile dialog box opens. Polycom®, Inc.
Page 677: System Configuration
An IVR message is played requesting the user to enter a new number, followed by up to five redial attempts. If all redial attempts fail, the user is alerted by an IVR message that the dialed number is unreachable, followed by reorder tone and disconnection. Polycom®, Inc.
Page 678 ● The Redial on Wrong Number message and time-out are repeated according to the value of the WRONG_NUMBER_DIAL_RETRIES system flag. If there is no input from the user, after completing the retries, the user receives the Disconnect on Wrong Number IVR message: Incorrect destination number followed by the Reorder Tone. Polycom®, Inc.
Page 679: Disconnect On Busy
During the connection process to the other endpoints, the system displays on the calling participant’s screen the called number and the connection status. A Maximum of 32 characters can be displayed for connection indications. If the displayed information is longer than 32 characters the text is truncated. Polycom®, Inc.
Page 680: Gateway Session Parameters
For example: if the Gateway Profile display name is Default_GW_Session, the conference name will be GW_Default_GW_Session(001). Conference ID The ID of the new conference is assigned randomly by the MCU. The Gateway Session automatically ends when only one participant is left in the session. Polycom®, Inc.
Page 681: Connected Participant Parameters
If the dialed number was an IP address, the system displays underscores instead of dots, for example, 172_22_172_89. Participants connected to a gateway session are monitored in the same way as participants connected to ongoing conferences. For details, see Participant Level Monitoring. Polycom®, Inc.
Page 682: Direct Dialing From Isdn/Pstn Endpoint To Ip Endpoint Via A Meeting Room
2 Define the Meeting Room with the following:  Conference Profile in which the Auto Terminate - At the end - When Last Participant Remains option is selected. For more details on Conference Profile definition, see Defining the IVR Service for Gateway Calls. Polycom®, Inc.
Page 683 Gateway Calls ▪ ISDN/PSTN access is enabled and a dial-in number is assigned to the Meeting Room.  The dial-out IP endpoint is added to the Meeting Room’s Participants list. Polycom®, Inc.
Page 684: Dialing To Polycom® Realpresence Dma System
This number is truncated by the Collaboration Server gateway and the truncated digits are replaced by a prefix that corresponds either to the DMA prefix in the Gatekeeper. Call Flow from ISDN Endpoint to Polycom DMA with Automatically Generated Forwarded Dial String Example:...
Page 685: Calling The Realpresence Dma Via Gateway Ivr
265555 Calling the RealPresence DMA via Gateway IVR Audio PSTN/ISDN calls can be routed to Polycom DMA 7000 via the Collaboration Server. ISDN Video endpoints connect using their audio channels (but consume video resources). The RealPresence DMA system enables load balancing and the distribution of multipoint calls on up to 10 Polycom Collaboration Server media servers.
Page 686: Automatic Dial String Generation
Collaboration Server Gateway Session to the RealPresence DMA in order to connect to the required RealPresence DMA Meeting Room. When this configuration option is selected, the participant does not need to interact with the IVR Service. Call Flow from ISDN Endpoint to RealPresence DMA with Automatically Generated Forwarded Dial String Polycom®, Inc.
Page 687: Pstn Dial-In Using Gk Prefix
761234# (The Gatekeeper Prefix”76” is Collaboration Server with DMA PSTN participant enters: automatically removed from 761234# Virtual Meeting Room ID in DMA = the DTMF input string for a 1234 standalone Collaboration DMA gatekeeper prefix = 76 Server.) Polycom®, Inc.
Page 688: Deploying A Polycom Rmx™ Serial Gateway S4Gw
Gateway Calls Deploying a Polycom RMX™ Serial Gateway S4GW UC APL Public Key Infrastructure (PKI) requires that the Serial Gateway S4GW be connected directly to the Collaboration Server and not to the H.323 network. The Serial Gateway effectively becomes an additional module of the Collaboration Server, with all web and H.323 traffic passing through the Collaboration Server.
Page 689: Installing The Rmx Manager Application
Maximum Security Environments.The RMX Manager specific to the Maximum Security version being deployed can be downloaded from the Support section of the Polycom website. Modem connection is not supported when the Collaboration Server is in Ultra Secure Mode. For...
Page 690: Guidelines
● Accessing the RMX Manager Application Installer Directly from the MCU ● Downloading the RMX Manager application from the Polycom web site at http://www.polycom.com/support and installing it. The Installation procedure is the same as if you have downloaded the application from the Login screen.
Page 691: Downloading The Installation Files From Polycom Support Site
3 Continue the Installation as described in Installing the RMX Manager on Your Workstation. Downloading the Installation files from Polycom Support Site 1 Access the Polycom web site at http://www.polycom.com/support. 2 Click on Documents and Downloads and then select UC Infrastructure from the drop-down list 3 Select the appropriate RMX/Collaboration Server product.
Page 692: Accessing The Rmx Manager Installer From The Login Screen
The Install dialog box is displayed. Installing the RMX Manager on Your Workstation Once the installer has verified that the application’s requirements on the workstation are met, the The Install dialog box is displayed. 1 Click the Install button. Polycom®, Inc.
Page 693 RMX Manager Application The installation proceeds. The installation completes, the application loads and the RMX Manager - MCUs screen is displayed. The first time you start the RMX Manager application, the MCUs pane is empty. Polycom®, Inc.
Page 694: Installing The Rmx Manager For Multi-User Capability
The RMX Manager can be installed to be available to all users of a shared computer during the initial installation. The following procedure is performed after downloading the RMX Manager from the Polycom Support website. The RMX Manager can still be installed from the Collaboration Server Web Client, but the installation will only be available to the current user.
Page 695 RMX Manager Application 4 Click Next. 5 Select Everyone to install the RMX Manager for all users sharing the computer. (Select Just me to install the RMX Manager just for the current user.) 6 Click Next. Polycom®, Inc.
Page 696: Starting The Rmx Manager Application
7 Click Close to close the RMX Manager installer. The installation is complete. Starting the RMX Manager Application Once installed, the RMX Manager can be run using the (non-secured) or (secured) http:// https:// command in the browser’s address line or the Windows Start menu. Polycom®, Inc.
Page 697 If the RMX Manager is displayed in the recently used programs list, click RMX Manager in the list to start the application. b Click All Programs > Polycom > RMX Manager. The MCUs screen is displayed, listing the MCUs currently defined in the RMX Manager.
Page 698: Connecting To The Mcu
Level of Users that can connect to the other MCUs on the list. For example, if the Authorization level of the User POLYCOM is Administrator, all Users connecting to the other MCUs on the list must be Administrators. Each user can have a different login name and password for each of the listed MCUs and they must be defined in the Users list of each of the listed MCUs.
Page 699: Rmx Manager Main Screen
The menu items, the Collaboration Server Management features, the Address Book and the Conference Templates are all properties of the selected MCU and apply to it. MCUs Pane The MCUs pane includes a list of MCUs and a toolbar. Polycom®, Inc.
Page 700 Conferences list and monitored. To stop monitoring the conferences running on this MCU and their participants, clear the Monitored check box. ● Video Resources - The number of video resources that are available for conferencing. ● Audio Resources - The number of audio resources that are available for conferencing. Polycom®, Inc.
Page 701: Use Other Rmx Manager Ui Components
To add the MCU to the list of MCUs being managed, define the MCU’s connection parameters. To add a Collaboration Server unit: 1 On the MCUs toolbar, click Add MCU to add an MCU to the MCU list. The Add MCU dialog box opens. 2 Define the following parameters: Polycom®, Inc.
Page 702 Password Enter the password as defined for the user name with which you will login to the MCU. The system is shipped with a default User whose password is POLYCOM. Secure Mode Optional. Select this check box to connect to the Collaboration Server with SSL and work in Secure Mode.
Page 703: Grouping The Participants By Mcu
● On the Collaboration Server menu, click View > Group by MCU. The Participants pane display changes accordingly. To toggle between the two display modes, click View > Group by MCU. Start Monitoring/Stop Monitoring By default, all conferences running on connected Collaboration Servers are monitored. Polycom®, Inc.
Page 704: Modifying The Mcu Properties
2 Define/modify the required parameters. For details, see Properties. 3 Click OK. Disconnecting an MCU An MCU can be disconnected from the RMX Manager, without removing it from the MCUs list. To disconnect an MCU: 1 Use one of the following methods: Polycom®, Inc.
Page 705: Removing An Mcu From The Mcus Pane
RMX Manager application must be restarted after changing the display language. To select a language: 1 On the RMX Manager menu, click Setup > Customize Display Settings > Multilingual Settings. The Multilingual Settings dialog box opens, displaying the current language selection. Polycom®, Inc.
Page 706: Import/Export Rmx Manager Configuration
To Import the RMX Manager Configuration: 1 In the RMX Manager, click Import RMX Manager Configuration in the toolbar, or right-click anywhere in the MCUs pane and then click Import RMX Manager Configuration. The Import RMX Manager Configuration dialog box opens. Polycom®, Inc.
Page 707: Installing Rmx Manager In Secure Communication Mode
.NET Framework 3.5 or a later version of the .NET Framework. • .NET Framework 2.0 plus Service Pack 1 or later. To install the RMX Manager: 1 Set the Collaboration Server to Non Secure Communication Mode a In the RMX Management pane, click IP Network Services. Polycom®, Inc.
Page 708 In the IP Network Services list pane, double click the Management Network entry. The Management Network Properties dialog box is displayed. c Click on the Security tab. The Security dialog box is displayed. d Clear the Secured Communication check box. Polycom®, Inc.
Page 709 The DNS dialog box is displayed. 3 Enter the Local Domain Name. The Local Domain Name must be the same as the MCU Host Name. If the content of these two fields are not identical an active alarm is created. Polycom®, Inc.
Page 710 Purchasing and Installing a Certificate. 6 Set the Collaboration Server to Secure Communication Mode a In the RMX Management pane, click IP Network Services. b In the IP Network Services list pane, double click the Management Network entry. Polycom®, Inc.
Page 711 RMX Manager Application The Management Network Properties dialog box is displayed. c Click the Security tab. The Security dialog box is displayed. d Select the Secured Communication check box. Polycom®, Inc.
Page 712: Using An Internal Certificate Authority
Certificate Authority. To add the Internal Certificate Authority as a trusted Certificate Authority: 1 Navigate to the folder where the certificate (.cer) file is saved. 2 Open the certificate file. 3 Click the Details tab. Polycom®, Inc.
Page 713 4 Click the Copy to File button. The Certificate Export Wizard is displayed. 5 Click Next. The Export File Format dialog box is displayed. 6 Select Base-64 encoded X.509 (.CER). 7 Click Next. The File to Export dialog box is displayed. Polycom®, Inc.
Page 714 8 In the File Name field, enter the file name for the exported certificate. 9 Click Next. The final Certificate Export Wizard dialog box is displayed. 10 Click Finish. The successful export message is displayed. 11 Click OK. Polycom®, Inc.
Page 715: Use The Rmx Web Client
Use the RMX Web Client You can manage or monitor a Polycom RealPresence Collaboration Server with the RMX Web Client application, using Internet Explorer installed on your workstation, or using RMX Manager application. The RMX Manager is the Windows version of the RMX Web Client. For more information, see Manager Application.
Page 716: Rmx Web Client Screen Components
2 Enter your User Name and Password and click the Login button. If the default User name and password were not changed on first entry, the default user name and password are both POLYCOM. The RMX Web Client main screen is displayed.
Page 717: Viewing And System Functionality Permissions
Administrator - Read Only: A user with the viewing and monitoring permissions of a regular Administrator, but can only create system backups and cannot perform any other functional operation. For more information, see Administrator Read-only. For more information on users and permissions, see Collaboration Server Users Polycom®, Inc.
Page 718: Conferences List
● You can list and monitor conferences you have started or for which you have entered the password or that don’t have a Chairperson Password assigned. ● A Chairperson Password field and a Refresh button are displayed. Enter a password and click Refresh to display a list of conferences with the requested password. Polycom®, Inc.
Page 719: List Pane
The Status Bar at the bottom of the RMX Web Client contains System and Participant Alerts tabs as well as Port Usage Gauges and an MCU State indicator. Information included in the status bar varies with the product model. Polycom®, Inc.
Page 720: System Alerts
This is a list of participants that are experiencing connection problems. It is sorted by conference. The Participant Alerts pane is opened and closed by clicking the Participant Alerts button in the left corner of the Status Bar. Polycom®, Inc.
Page 721: Port Usage Gauges
● The total number of Video ports in the system. ● The number of Video ports in use. ● The High Port Usage threshold. The basic unit used for reporting resource usage in the Port Gauges is HD720p30. Results are rounded to the nearest integer. Polycom®, Inc.
Page 722: Mcu State
Address Book to assign participants to conferences. The Address Book toolbar contains a Quick Search field and the following six buttons: ● New Participant ● New Group ● Delete Participant ● Delete Group ● Import Address Book ● Export Address Book Polycom®, Inc.
Page 723: Displaying And Hiding The Address Book
A Conference Template: ● Saves the conference Profile. ● Saves all participant parameters including their Personal Layout and Video Forcing settings. ● Simplifies the setting up Telepresence conferences where precise participant layout and video forcing settings are crucial. Polycom®, Inc.
Page 724: Displaying And Hiding Conference Templates
To adjust column width: 1 In the column header row, place the pointer on the vertical field-separator bar of the column. 2 When the pointer becomes , resize the field-separator bar to the required column size. Polycom®, Inc.
Page 725: Increasing And Decreasing The Text Size
The RMX Management pane can be viewed either as a list or as a toolbar. To switch between Toolbar and List Views: 1 In the RMX Management pane, click the Toolbar View button to switch to Toolbar view. Polycom®, Inc.
Page 726 To move items within and between the Frequently Used and Rarely Used sections: 1 In the RMX Management pane, drag the icon of the item you wish to move to the desired position. An indicator line ( ) appears indicating the new position of the icon. Polycom®, Inc.
Page 727: Accessing The Management Console When Security Policy Is Stringent
Download and install Local Web Client (RMX Manager) file from the Polycom Support site If the problem persists, download the Local Web Client (RMX Manager) file from the Polycom Support site using the procedure described below.
Page 728: Administration And Utilities
The MCU alerts users to any faults or errors the MCU encountered during operation. Two indication bars labeled System Alerts and Participant Alerts signal users of system errors by blinking red in the event of an alert. Collaboration Server 1800/2000/4000 Status Bar Polycom®, Inc.
Page 729: System Alerts
To view the System Alerts list: 1 Click the red blinking System Alerts indication bar. The Active Alarms pane opens. This screen indicates what events have not been resolved. The following columns appear in the Active Alarms pane: Polycom®, Inc.
Page 730 System Alerts indication bar. It displays the current system errors and is a quick indicator of the MCU status. Faults Full List - A list of all system faults. Note: Viewed when logged in as a special support user. Polycom®, Inc.
Page 731: Participant Alerts
The Participant Alerts pane displays similar properties to that of the Participant List pane. For more information, see Participant Level Monitoring. 2 To resolve participant issues that created the Participant Alerts, the administrator can either Connect , Disconnect or Delete a participant. Polycom®, Inc.
Page 732: Rmx Time
Local Time The MCU’s local time settings, are calculated from the GMT Time and the GMT Offset. GMT Time The MCU’s current GMT Time settings. Select the Up or Down arrows to alter the GMT Time on the MCU. Polycom®, Inc.
Page 733 Use this button to adjust the start time of all the reservations in one operation. Time For more information see Adjusting the Start Times of all Reservations. Not supported in the RealPresence Collaboration Server. After resetting the MCU a delay may occur when synchronizing with the external NTP server. Polycom®, Inc.
Page 734: Resource Management
Flexible Resource Capacity ● Displaying the Resource Report ● MCU Resource Management by RealPresence Resource Manager, Polycom CMA and Polycom ● RealPresence DMA System Resource Capacity The MCU resources are determined by the MCU type, Card Configuration Mode and the system license you have purchased.
Page 735: Flexible Resource Capacity
You can set the MCU to allocate one CIF video resource to an endpoint, regardless of the resolution determined by the Conference Profile parameters. This forcing saves resources and enables more endpoints to connect to conferences. The forcing is done by modifying the system configuration and it applies to all conferences running on the MCU. Polycom®, Inc.
Page 736: Resource Reports
When viewing the Collaboration Server resource report, the resource allocations are described in AVC HD720p30 units. The Resource Report also includes a graphic representation of the resource usage. One resource report is available for all resource usage including SVC-based endpoints. Polycom®, Inc.
Page 737: Displaying The Resource Report
(Audio) resources. These MCUs allocate the same amount of system resources to Voice (Audio) participants, as those allocated to CIF Video participants. Example: A Collaboration Server with MPMRx media cards installed has 200 licensed HD720p30 resources, all of which are free. Polycom®, Inc.
Page 738 Moving the cursor over the Video bar displays the following view: Port Gauge The Port Gauge in the Status Bar show the numbers as they appear in the resource report. In the following example, 20 of the 400 system resources are shown as occupied. Polycom®, Inc.
Page 739: Isdn/Pstn
MCU Resource Management by RealPresence Resource Manager, and Polycom RealPresence DMA System When the RealPresence Resource Manager, and Polycom RealPresence DMA system are part of the solution, following a request by the RealPresence Resource Manager and Polycom RealPresence DMA system, the MCU will send updates on resource usage to the DMA, which updates its own resource usage for the MCU.
Page 740: Guidelines
It is set to indicate when resource usage is approaching its maximum, resulting in no free resources to run additional conferences. When port usage reaches or exceeds the threshold, the red area of the gauge flashes. The default port usage threshold is 80%. 3 Click OK. Polycom®, Inc.
Page 741: Sip Dial-In Busy Notification
For example, if the Port Gauge threshold is set to 80%, when 80% of the Audio resources are used, the system will not allow additional SIP audio endpoints to connect and will send a busy notification to the endpoint. This does not affect the video resources usage. Polycom®, Inc.
Page 742: Port Usage Gauges
● The High Port Usage threshold. Port Gauges - RealPresence Collaboration Server 1800 and 2000/4000 with MPMRx The basic unit used for reporting resource usage in the Port Gauges is HD720p30. Results are rounded to the nearest integer. Polycom®, Inc.
Page 743: System Information
Displays the Serial Number of the Collaboration Server unit. SNMP (Simple Network Management Protocol) SNMP enables managing and monitoring of the MCU status by external managing systems, such as HP OpenView or through web applications. The Collaboration Server’s implementation of SNMPv3 is FIPS 140 compliant. Polycom®, Inc.
Page 744: Mibs (Management Information Base)
The MULTI-MEDIA_MIB_TC must be compiled before compiling the other MIBs. Private MIBs ● RMX-MIB (RMX-MIB.MIB)  Contains the statuses of the Collaboration Server: Startup, Normal and Major.  Contains all the Alarms of the Collaboration Server that are sent to the SNMP Manager. Polycom®, Inc.
Page 745: Support For Mib-Ii Sections
Notifications group allows an MCU, if enabled, to inform a remote management client of its operational status. Note: The Collaboration Server supports only one field in H.341-H323MC MIB. The Collaboration Server reports the Gatekeeper address using H.341-H323MC MIB – 323McConfigGatekeeperAddress (0.0.8.341.1.1.4.2.1.1.4) in response to a query from a manager. Polycom®, Inc.
Page 746: Unified Mib
The Collaboration Server uses the Polycom Unified MIB, in addition to the RMX specific MIB. The Polycom Unified MIB is an MIB that is used by many Polycom products. The following table describes the information provided by the Collaboration Server in the Unified MIB.
Page 747 Number of calls in the last minute which ended with a failure code. CallsEndedScsfl Integer Number of calls in the last minute which ended with a success code. CallsEndedFailed Integer Number of calls in the last minute which ended with a failure code. NumActvCnfrncs Integer Number of active conferences. Polycom®, Inc.
Page 748: Traps
Community: public Enterprise: enterprises.8072.3.2.10 Bindings (3) ● Alarm Fault trap. The third trap type is a family of traps defined in the POLYCOM-RMX-MIB file, these traps are associated with the Collaboration Server active alarm and clearance (proprietary SNMP trap). An Example of an Alarm Fault Trap...
Page 749: Status Trap
Task terminated 5008 Low Processing Memory 5009 Low system Memory 5010 High system CPU usage 5014 High CPU utilization 5016 Process idle 5107 Failed to open Apache server configuration file 5108 Failed to save Apache server configuration file Polycom®, Inc.
Page 750 5606 MCU Reset to enable Diagnostics mode 5607 Startup process failure 5801 Polycom default User exists. For security reasons, it is recommended to delete Only in non-Ultra this User and create your own User. Secure Mode 5904 Single clock source...
Page 751: Defining The Snmp Parameters In The Collaboration Server
The MIB files are saved to the selected directory. 7 Click Close to exit the Retrieve MIB Files dialog box. 8 In the Agent dialog box, define the parameters that allow the SNMP Management System and its user to easily identify the MCU. Polycom®, Inc.
Page 752 Traps are messages sent by the MCU to the SNMP Managers when events such as MCU Startup or Shutdown occur. Traps may be sent to several SNMP Managers whose IP addresses are specified in the Trap Destinations box. Polycom®, Inc.
Page 753 Specifies the version, either Version 1 2 or 3 of the traps being sent to the IP Host. Polycom software supports the standard SNMP version 1 and 2 traps, which are taken from RFC 1215, convention for defining traps for use with SNMP.
Page 754 Trap. If the Engine ID field (Version 3) is empty when Enable Trap Inform has been selected, the Engine ID is set by the Client. Community Name Enter the Community Name of the manager terminal used to monitor the 1, 2 MCU activity Polycom®, Inc.
Page 755 The new IP Address and Community name is added to the Trap Destinations box. a To delete the IP Address of a Manager terminal, select the address you wish to delete, and click Remove. The IP address in the Trap Destinations box is removed. Polycom®, Inc.
Page 756 When the Accept SNMP packets from all Hosts is disabled, a valid query must contain the appropriate community string and must be sent from one of the Manager terminals whose IP address is listed in this dialog box. Polycom®, Inc.
Page 757 Privacy Password Enter a Privacy Password. Privacy is Range: 8 - 48 characters selected in the Default: Empty Security Level field. Engine ID Enter an Engine ID to be used for both the Agent and the Trap. Default: Empty Polycom®, Inc.
Page 758: Audible Alarms
Alarms are synchronized and played one after the other. It is important to note that when Stop Repeating Alarm is selected from the toolbar from the Collaboration Server Web Client or RMX Manager, all activated Audible Alarms are immediately halted. Polycom®, Inc.
Page 759: Audible Alarm Permissions
● Define the number of repetitions and the interval between the repetitions. To Customize the Audio Alert on the Collaboration Server Client or RMX Manager: 1 On the Collaboration Server menu, select Setup > Audible Alarms > User Customization. The User Customization window opens. Polycom®, Inc.
Page 760: Replacing The Audible Alarm File
Operator Assistance. This file can be replaced by a *.wav file with your own recording. The file must be in *.wav format and its length cannot exceed one hour. Only the User with Administrator permission can download the Audible Alarm file. Polycom®, Inc.
Page 761: Multilingual Setting
Each supported language is represented by a country flag in the Welcome Screen and can be selected as the language for the Collaboration Server Web Client. Customizing the Multilingual Setting The languages available for selection in the Login screen of the RMX Web Client can be modified using the Multilingual Setting option. Polycom®, Inc.
Page 762: Banner Display And Customization
The administrator can choose one of four alternative login banners to be displayed. The four alternative banners cannot be modified. A Custom banner (default) can also be defined. The Main Page Banner is blank and can be defined. Polycom®, Inc.
Page 763: Guidelines
Sample 1 Banner You are accessing a U.S. Government (USG) Information System (IS) that is provided for USG-authorized use only. By using this IS (which includes any device attached to this IS), you consent to the following conditions: Polycom®, Inc.
Page 764: Sample 2 Banner
Unauthorized use may subject you to criminal prosecution. Evidence of any such unauthorized use collected during monitoring may be used for administrative, criminal or other adverse action. Use of this system constitutes consent to monitoring for these purposes. Polycom®, Inc.
Page 765: Customizing Banners
Unicode, UTF-8 restore the default text to disable the display of encoding. All text and special the banner the banner. characters can be used. Main Page • Maximum banner size is Banner 100KB. 3 Click OK. Polycom®, Inc.
Page 766: Banner Display
When the Collaboration Server is configured to work in Ultra Secure Mode, such as Maximum Security Environments, the display banner includes the terms and conditions for system usage as detailed in the default text: contained in Sample Banner 1. Polycom®, Inc.
Page 767: Main Screen Banner
When the Collaboration Server is configured to work in Maximum Security Environments with banner display enabled, the display banner includes the following default text: THIS IS A DOD SYSTEM AND IS SUBJECT TO MONITORING, UNAUTHORIZED USE MAY SUBJECT YOU TO ADMINISTRATIVE ACTION OR CRIMINAL PROSECUTION AND PENALTIES. Polycom®, Inc.
Page 768: Software Management
 Conference participant settings  Operation DB (administrator list)  SNMP settings  Time configuration ● CDR files are not included in the backup process and should be backed up manually by saving the CDR files to a destination device. Polycom®, Inc.
Page 769: Using Software Management
2 Browse to the Restore Directory Path where the backed up configuration files are stored and then click Restore. To download MCU software files: 1 On the Collaboration Server menu, select Administration > Software Management > Software Download. 2 Browse to the Install Path and then click Install. Polycom®, Inc.
Page 770: Ping The Collaboration Server
IP Address Enter the IP Address of the network entity to be Pinged. 3 Click Ping. The Ping request is sent to the IP Address of the Collaboration Server entity. The Answer is either:  OK  FAILED Polycom®, Inc.
Page 771: Notification Settings
Notification of a new user/administrator connecting to the Collaboration Server. New Conference Created New conference has been created. Conference Not Full The conference is not full and additional participants are defined for the conference. Welcome Message A welcome message after user/administrator logon. Polycom®, Inc.
Page 772: Logger Diagnostic Files
When the MCU is reset via the Collaboration Server, the files are saved on the MCU hard drive. To access the Logger Diagnostic Files: » On the Collaboration Server menu, select Administration > Tools > Logger Diagnostic Files. The following tasks can be performed: Polycom®, Inc.
Page 773 2 In the Logger Diagnostic Files dialog box, click Browse. 3 In the Browse for Folder window, select the directory location to save the Logger files and click OK. You will return to the Logger Diagnostic Files dialog box. Polycom®, Inc.
Page 774: Information Collector
OS (Core dumps, CFG - DNS, DHCP, NTP, kernal state, • CFG directory (without IVR) event logs • Signaling Trace files (H.323 & SIP) • Cards info: HW version, state and status • Central Signaling logs • SW version number • Processes internal state and statistics Polycom®, Inc.
Page 775: Ultra Secure Mode
RAM (involves only a small amount of information where the RAM size is 1/2 a gigabyte). The zipped file (info.tgz) can be opened with the following applications: WinRAR and WinZip. The entire zipped file is then sent to Polycom’s Network Systems Division for analysis and troubleshooting. Ultra Secure Mode The Information Collector logs information from the Collaboration Server’s Network Intrusion Detection...
Page 776: Using The Information Collector
Step 1: Creating the Information Collector Compressed File To create the compressed file: 1 In the Collaboration Server menu, select Administration > Tools > Information Collector. The Information Collector dialog box is displayed. Information Collector - Standard Security Mode Information Collector - Ultra Secure Mode Polycom®, Inc.
Page 777: Step 2: Saving The Compressed File
Step 2: Saving the Compressed File 1 The compressed file is automatically saved in the directory selected in the Information Collector dialog box. The file is named info.tgz. A success information box is displayed. 2 Click OK. Polycom®, Inc.
Page 778: Step 3: Viewing The Compressed File
All audit events are saved to a buffer file on hard disk in real time and then written to a file on hard disk in XML in an uncompressed format. A new current auditor event file is created when: ● The system is started ● The size of the current auditor event file exceeds 2 MB Polycom®, Inc.
Page 779: Retrieving Auditor Files
The Auditor Files dialog box is displayed. The Auditor Files dialogue box displays a file list containing the following file information:  Name  Size (Bytes)  First Message – Date and time of the first audit event in the file Polycom®, Inc.
Page 780: Auditor File Viewer
The Auditor File Viewer enables Auditors and Administrators to view the content of and perform detailed analysis on auditor event data in a selected Auditor Event File. You can view an Auditor Event File directly from the Auditor Files list or by opening the file from the Auditor File Viewer. Polycom®, Inc.
Page 781 1 On the Collaboration Server menu, select Administration > Tools > Auditor File Viewer. The Auditor File Viewer is displayed. If you previously double clicked an Auditor Event File in the Auditor Files list, that file is automatically opened. The following fields are displayed for each event: Polycom®, Inc.
Page 782 RMDIR (HTTP) • Startup (Collaboration Server Internal Event) • Shutdown (Collaboration Server Internal Event) • Reset (Collaboration Server Internal Event) • Enter Diagnostic Mode (Collaboration Server Internal Event) • IP address changes via USB (Collaboration Server Internal Event) Polycom®, Inc.
Page 783: Audit Events
Attempt to exceed the maximum number of management sessions per system Central Signaling indicating Recovery status. Failed login attempt Failed to open Apache server configuration file. Failed to save Apache server configuration file. Fallback version is being used. Polycom®, Inc.
Page 784 MCU Reset to enable Diagnostics mode. MCU reset. Music file error. New activation key was loaded. New version was installed. NTP synchronization failure. Polycom default User exists. Private version is loaded. Restoring Factory Defaults. Secured SIP communication failed. Session disconnected without logout SSH is enabled.
Page 785: Transactions
User initiated MCU reset. Transactions Transactions that are recorded by the Auditor. Transactions recorded by the Auditor Transaction TRANS_CFG:SET_CFG TRANS_IP_SERVICE:DEL_IP_SERVICE TRANS_IP_SERVICE:NEW_IP_SERVICE TRANS_IP_SERVICE:SET_DEFAULT_H323_SERVICE TRANS_IP_SERVICE:SET_DEFAULT_SIP_SERVICE TRANS_IP_SERVICE:UPDATE_IP_SERVICE TRANS_IP_SERVICE:UPDATE_MANAGEMENT_NETWORK TRANS_ISDN_PHONE:ADD_ISDN_PHONE TRANS_ISDN_PHONE:DEL_ISDN_PHONE TRANS_ISDN_PHONE:UPDATE_ISDN_PHONE TRANS_ISDN_SERVICE:DEL_ISDN_SERVICE TRANS_ISDN_SERVICE:NEW_ISDN_SERVICE TRANS_ISDN_SERVICE:SET_DEFAULT_ISDN_SERVICE TRANS_ISDN_SERVICE:UPDATE_ISDN_SERVICE TRANS_MCU:BEGIN_RECEIVING_VERSION TRANS_MCU:COLLECT_INFO TRANS_MCU:CREATE_DIRECTORY TRANS_MCU:FINISHED_TRANSFER_VERSION TRANS_MCU:LOGIN TRANS_MCU:LOGOUT Polycom®, Inc.
Page 786: Activex Bypass
Installing ActiveX To install ActiveX components on all workstations in the network: 1 Download the MSI file EMA.ClassLoaderInstaller.msi from the Polycom Resource Center. The MSI file contains installation scripts for both .NET Framework and .NET Security Settings. Polycom®, Inc.
Page 787: Resetting The Collaboration Server
Resetting the Collaboration Server System Reset saves system configuration changes and restarts the system with the latest settings. To reset the RMX: 1 In the RMX Management pane, click Hardware Monitor. The Hardware Monitor pane is displayed. 2 Click Reset ( Polycom®, Inc.
Page 788 The duration of the Startup depends on the type of activity that preceded the MCU reset. For example: Fast Configuration Wizard, New Version installation, Version Upgrade, Restore Last Configuration etc. When resetting the Collaboration Server from the Hardware Monitor, sometimes SIP endpoints may remain connected although the conference ended. Polycom®, Inc.
Page 789: Controlling System Flag Values
1 On the Collaboration Server menu, select Setup > System Configuration. The System Flags dialog opens. 2 In the MCMS_PARAMETERS_USER flags listed in the MCMS_PARAMETERS_USER tab, the Flags table can be modified. 3 To modify a flag value, select the flag and click Edit Flag, or double-click it. Polycom®, Inc.
Page 790: Manually Adding A System Flag
6 Click OK to close the System Flags dialog. Deleting a System Flag To delete a flag: 1 In the System Flags dialog box, select the flag to delete and click Delete Flag. 2 In the confirmation message box, click Yes to confirm. Polycom®, Inc.
Page 791: The System Flags
If the endpoint switches from inband to outband, and vice versa, the value of the SET_DTMF_SOURCE_DIFF_IN_SEC flag determines the time interval after which both inband and outband tones/digits will be accepted. • 1 - Outband (H.245) only • 2 - Inband only Polycom®, Inc.
Page 792 When set to YES, it disables the encryption of the recording link, regardless of the Encryption settings of the conference and the Polycom® RealPresence® Media Suite recorder.  ALLOW_SIREN7_CODEC When a Lync server is configured to allow 33Kbps audio rate, Lync clients connecting the MCU, and using audio rates smaller than 42Kbps, fail, thus disconnecting the call.
Page 793 BLOCK_CONTENT_LEGACY_FOR This flag is used to control the system behavior in an environment _LYNC where some Lync clients use the Polycom CCS plug-in and some do not. When set to NO (default), Content is sent to all Lync clients over the video channel, including those with the plug-in installed, even when the Send Content to Legacy Endpoints is disabled.
Page 794 * An ad-hoc conference is automatically created when the participant dials into an Ad-hoc Entry Queue and enters a conference ID that is not being used by any other conferencing entity. It is based on the Conference Profile assigned to the EQ. Polycom®, Inc.
Page 795 H.225 setup message. Default: YES.  CPU_BONDING_LINK_MONITORI Used when using the MII Monitor for troubleshooting NG_FREQUENCY networks.This flag sets the MII Polling Interval in milliseconds. A value of zero disables MII monitoring. Default: 100 Polycom®, Inc.
Page 796 ONDS requests. Default value: 75 second Range: 10-720 seconds.  DEFAULT_USER_ALERT Alerts the administrator that the default user (POLYCOM) exists. Range: YES/NO Default value: NO Default Ultra Secure Mode: YES  DELAY_BETWEEN_H320_DIAL_O The delay in milliseconds that the MCU waits when connecting dial UT_PARTY out ISDN and PSTN participants.
Page 797 Disable the display of the Network Quality Indicator of the participant’s own endpoint. Default: NO Range: YES / NO NOTE: This flag’s function has been replaced by the Network Quality check box in the Layout Indications tab of the New Profile / Profile Properties dialog. Polycom®, Inc.
Page 798 YES, Gateway Calls are not limited in duration while endpoints are connected. • NO, Gateway Calls are limited to 60 minutes. For more information see Gateway Functionality.  ENABLE_CASCADED_LINK_TO_J Enables a cascaded link to enter a conference without a OIN_WITHOUT_PASSWORD password. Default: NO, for security reasons. Polycom®, Inc.
Page 799 CDR/Auditor/Log files, enabling the users to backup the older files before they are deleted. Default: NO Default (ULTRA_SECURE_MODE=YES): YES  ENABLE_EPC When set to YES (default), enables Polycom proprietary People+Content. When set to NO, disables this feature for all conferences and participants.  ENABLE_EXTERNAL_DB_ACCES If YES, the Collaboration Server connects to an external database application, to validate the participant’s right to start a new...
Page 800 Enables the Microsoft FEC (Forward Error Correction) support for RTV. Range: Auto/No Default: Auto When set to Auto, FEC support is enabled. FEC uses the DV00 option (DV=00 - one FEC per frame using XOR). When set to No, FEC support is disabled. Polycom®, Inc.
Page 801 DTMF tones or a SIP INFO request. When set to NO: The Collaboration Server will send Recording Control Operation commands to the Polycom® RealPresence® Media Suite using DTMF as in all previous version. When set to YES: The Collaboration Server will send Recording Control Operation commands to the Media Suite using a SIP INFO request.
Page 802 ID. Default: 300  EXTERNAL_CONTENT_DIRECTO The Web Server folder name. Change this name if you have changed the default names used by the XMA application. Default: /PlcmWebServices Polycom®, Inc.
Page 803 EXTERNAL_DB_LOGIN Applicable to the RealPresence Collaboration Server (RMX) 2000/4000 only. The login name defined for the Collaboration Server in the external database server. Default: POLYCOM  EXTERNAL_DB_PASSWORD Applicable to the RealPresence Collaboration Server (RMX) 2000/4000 only. The password associated with the user name defined for the Collaboration Server on the external database server.
Page 804 Profile is set to Encrypt When Possible, both Encrypted and Non-encrypted Undefined participants can connect to the same conferences, where encryption is the preferred setting. Default: NO  FORCE_G711A Setting this flag forces the use of the G711A Audio Codec. Possible values: YES / NO Default: NO Polycom®, Inc.
Page 805 If a gatekeeper is not configure in the Collaboration Server, the calls will fail. If set to NO (default), gatekeeper is not required to process H.323 incoming calls and H.323 participants can dial in with or without a gatekeeper. Polycom®, Inc.
Page 806 (or vice versa). To ensure that the participants’ video resources remain available for them, and are not released for use by Audio Only calls, set this flag to NO. If set to YES, the Collaboration Server will release video resources for Audio Only calls. Default: YES. Polycom®, Inc.
Page 807 When set to NO (default) this flag prevents potential scheduling conflicts from occurring as a result of system calls from external scheduling applications such as Polycom ReadiManager®, and others via the API. Set to YES to schedule conference reservations using an external scheduling application.
Page 808 The Idle code (silent), transmitted on the ISDN T1 B channels, when there is no transmission on the channels. Default: 0x13  ISDN_NUM_OF DIGITS When using ISDN Overlap sending dialing mode, this field holds the number of digits to be received by the MCU. Default: 9 Polycom®, Inc.
Page 809 0 – disables playing the IVR messages 1 – lowest volume 10 – highest volume Notes: • It is not recommended to disable IVR messages by setting the flag value to 0. • System reset is not required for flag changes to take effect. Polycom®, Inc.
Page 810 Defines the video layout to be displayed on the screen of the _LAYOUT legacy endpoints when switching to Content mode. Default value: CP_LAYOUT_1P7 (1+7). For a detailed list of possible flag values for the various video layouts, see Legacy Endpoint Content Default Layout Flag Values. Polycom®, Inc.
Page 811 • YES—Video streams sent to the MS AV MCU are HD1080p30, SD, CIF. Video streams received from the MS AV MCU are 720p30,SD, and CIF. For more information see Video Resource Requirement Selection in Lync 2013 AVMCU Cascade. Polycom®, Inc.
Page 812 HD – High Definition at 30 fps • SD30 – Standard Definition at 30 fps • SD15 – Standard Definition at 15 fps • CIF – CIF resolution Default: HD1080 For more information see Video Resolutions in AVC CP Conferencing. Polycom®, Inc.
Page 813 Enables you to override the Collaboration Server resolution selection and limit it to a lower resolution, hence minimizing the resource usage to 1 or 1.5 video resources per call instead of 3 resources. Possible flag values are: AUTO (default), QCIF, CIF, VGA or HD720. Polycom®, Inc.
Page 814  MCU_DISPLAY_NAME The name of the MCU that is displayed on the endpoint’s screen when connecting to the conference. Default: POLYCOM RealPresence Collaboration Server 1800/2000/4000 (the last depends on the product type).  MEDIA_NIC_MTU_SIZE The maximum data payload size (bytes) transmitted in a single packet over the network, and should be minimally the MTU_SIZE (see below) to avoid fragmenting of data packets.
Page 815 1800/2000/4000 from 1920Kbps to 17897, 100bits/sec to match the actual rate of the HD Video Switching conference running on the MGC. Note: If the flag MIX_LINK_ENVIRONMENT is set to YES, the IP_ENVIRONMENT_LINK flag must be set to NO. Polycom®, Inc.
Page 816 The percentage degradation due to packet loss required to change ENTAGE the indicator from Major to Critical. Default: 5  NETWORK_IND_MAJOR_PERCEN The percentage degradation due to packet loss required to change TAGE the indicator from Normal to Major. Default: 1 Polycom®, Inc.
Page 817 If the default is used, in non-secured mode the system will automatically generate chairperson passwords that contain 6 characters.  NUMERIC_CHAIR_PASS_MAX_LE The maximum number of digits that the user can enter when manually assigning a password to the chairperson. Range: 0 – 16 Default: 16 Polycom®, Inc.
Page 818 NUMERIC_CONF_PASS_MAX_LE The maximum number of digits that the user can enter when manually assigning a password to the conference. Range: • 0 – 16 (Standard Security Mode) • 9 – 16 (Ultra Secure Mode). Default (both Modes): 16 Polycom®, Inc.
Page 819 0 - user passwords do not expire. In Ultra Secure Mode: default - 60 days, the minimum duration is 7 days. For details, see Defining Password Aging.  PASSWORD_EXPIRATION_DAYS_ Enables the administrator to change the password expiration MACHINE period of Application-user’s independently of regular users. Default: 365 (days). Polycom®, Inc.
Page 820 When set to NO (default), local the ICE channel is closed after ASE_OF_LOCAL_MODE applying CAC bandwidth management when Call Admission Control is enabled in the local network. When set to YES, the ICE channel is preserved open throughout the call. Default: NO Polycom®, Inc.
Page 821 34 is 0b100010, which, when placed into the upper six bits of the DS/TOS byte, becomes 0b[100010]00, or 0b1000 1000 = 0x88 hex. Thus the flag value should be set equal to 0x88. Default: 0x30 Polycom®, Inc.
Page 822 Enables the removal of empty video cells from a Video Layout. _NO_VIDEO_TIMER  REMOVE_H323_EPC_CAP_TO_N Used to disable EPC protocol. Use of Polycom’s proprietary ON_POLYCOM_VENDOR protocol, High Profile, EPC, may result in interoperability issues when used with other vendors’ endpoints. Possible values: YES / NO Default: NO Polycom®, Inc.
Page 823 The MCMS System Flags Flag Description Add?  REMOVE_H323_HIGH_PROFILE_ Used to disable High Profile protocol. Use of Polycom’s proprietary CAP_TO_NON_POLYCOM_VENDO protocol, High Profile, may result in interoperability issues when used with other vendors’ endpoints. Possible values: YES / NO Default: NO ...
Page 824 When set to YES, the (Picture Loss Indication (PLI) is sent as INFO (and not RTCP). Default = YES  RTCP_QOS_IS_EQUAL_TO_RTP Range: YES/NO Default: YES  RTV_MAX_BIT_RATE_FOR_FORC Enables the removal of empty video cells from a Video Layout. E_CIF_PARTICIPANT Polycom®, Inc.
Page 825 Port Usage threshold. When set to NO, the system does limit the SIP audio endpoint connections to a certain capacity and will not send a busy notification when the resource capacity threshold is exceeded. Default: NO Polycom®, Inc.
Page 826 The system flag must be added and set to NO when Siemens phones (Openstage and ODC WE) are used in the environment as they do not support SRTP with MKI. • Polycom endpoints function normally regardless of the setting of this flag. Default: YES ...
Page 827 The following audio algorithms are supported: • Siren 7 (mono) • Siren 14 (mono/stereo) • Siren 22 (mono/stereo) Possible Values: ON / OFF Default: ON Note: The speaker’s endpoint must use a Siren algorithm for audio compression. Polycom®, Inc.
Page 828 If SIP Client supports UDP - Cannot share Content.  SIP_DUAL_DIRECTION_TCP_CON In environments set to integration with Microsoft, if set to YES the system sends a new request on the same TCP connection (instead of opening a new one). Polycom®, Inc.
Page 829 SIP call servers. It is recommended to set this flag to YES whenever the RMX is deployed such that it registers its conferences to a SIP call server. Range: YES, NO Default: NO Polycom®, Inc.
Page 830 Default value in Microsoft environment: NO.  SIP_OMIT_DOMAIN_FROM_PART Enables the removal of Domain Names from SIP dial-in Y_NAME participants’ Site Names. This prevents long domain names being appended to SIP participant names. Polycom®, Inc.
Page 831 3 and no Ping is received, the value of this System Flag is checked. Possible Flag Values 0, 1: • 0 (RE_REGISTRATION_WHEN_NO_PONG_RESPONSE) • 1 (DO_NOT_RE_REGISTRATION_WHEN_NO_PONG _RESPONSE) (Default) For a full description see the description for the SIP_TCP_KEEP_ALIVE_TYPE flag (above). Polycom®, Inc.
Page 832 Enables or disables the support of High Profile video protocol for _ISDN ISDN participants in CP conferences. This flag is specific to CP conferences and has no effect on VSW conferences. Range: YES / NO Default: NO  SUPPORT_MULTIPLE_ICE_USER Enables the configuration of multiple Lync registrations. Polycom®, Inc.
Page 833 This flag is applicable only when traffic shaping is enabled (see ENABLE_RTP_TRAFFIC_SHAPING). Range: 0-5000, where 0 signifies no change in MTU Default: 800 Polycom®, Inc.
Page 834 If the connection of multiple Serial Gateways to RTM-LAN cards is required: The V35_MULTIPLE_SERVICES System Flag must be set to YES. The default value of the V35_MULTIPLE_SERVICES System Flag is NO, enabling only one Serial Gateway to be supported per RTM-LAN card. Polycom®, Inc.
Page 835: The Cs System Flags
Range: 0 - 5 Default: 3 A flag value of 0 means that no redials are attempted. The CS System Flags The Call Signaling (CS) parameters are responsible for implementing the call protocol and signaling. Polycom®, Inc.
Page 836 Enables or disables H.323 index timer according to standard or proprietary H.323 protocol. Possible values: 0 (Default) - Sets the H.323 index timer to Polycom proprietary. 1 - Sets the H.323 index timer based on the H.323 Standard recommendation. Note: For homologation and certification testing, this flag must be set to 1.
Page 837 Note: For homologation and certification testing, this flag must be set to 1. SIP_TO_TAG_CONFLICT For use in Microsoft environments. In case of forking, a tag conflict will be resolved when Status 200 OK is received from an answering UA. Default: YES Polycom®, Inc.
Page 838: Special System Flags
These defaults are the values of the system flags PREDEFINED_AUTO_LAYOUT_<n>. Available Layouts No. of Participants Auto Layout Flag Layout Default Value PREDEFINED_AUTO_LAYOUT_0 PREDEFINED_AUTO_LAYOUT_1 CP_LAYOUT_1X1 PREDEFINED_AUTO_LAYOUT_2 PREDEFINED_AUTO_LAYOUT_3 CP_LAYOUT_1x2VER PREDEFINED_AUTO_LAYOUT_4 CP_LAYOUT_2X2 PREDEFINED_AUTO_LAYOUT_5 PREDEFINED_AUTO_LAYOUT_6 CP_LAYOUT_1P5 PREDEFINED_AUTO_LAYOUT_7 PREDEFINED_AUTO_LAYOUT_8 CP_LAYOUT_1P7 PREDEFINED_AUTO_LAYOUT_9 PREDEFINED_AUTO_LAYOUT_10 CP_LAYOUT_2P8 PREDEFINED_AUTO_LAYOUT_11 Polycom®, Inc.
Page 839 System Configuration Flags Available Layouts No. of Participants Auto Layout Flag Layout Default Value PREDEFINED_AUTO_LAYOUT_12 PREDEFINED_AUTO_LAYOUT_13 PREDEFINED_AUTO_LAYOUT_14 PREDEFINED_AUTO_LAYOUT_15 PREDEFINED_AUTO_LAYOUT_16 CP_LAYOUT_1P12 PREDEFINED_AUTO_LAYOUT_17 PREDEFINED_AUTO_LAYOUT_18 PREDEFINED_AUTO_LAYOUT_19 PREDEFINED_AUTO_LAYOUT_20 Polycom®, Inc.
Page 840 The table below lists the set of layouts supported by the Collaboration Server Available Layouts No. of Cells Layout Flag Value Layout CP_LAYOUT_1X1 CP_LAYOUT_1X2 CP_LAYOUT_1X2HOR CP_LAYOUT_1x2VER CP_LAYOUT_2X1 CP_LAYOUT_1P2HOR CP_LAYOUT_1P2HOR_UP CP_LAYOUT_1P2VER CP_LAYOUT_2X2 CP_LAYOUT_1P3HOR_UP CP_LAYOUT_1P3VER CP_LAYOUT_1P4HOR_UP CP_LAYOUT_1P4HOR CP_LAYOUT_1P4VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_1P8UP CP_LAYOUT_1P8CENT CP_LAYOUT_1P8HOR_UP CP_LAYOUT_3X3 CP_LAYOUT_1TOP_LEFT_P8 CP_LAYOUT_2P8 CP_LAYOUT_2TOP_P8 CP_LAYOUT_1P12 CP_LAYOUT_4X4 CP_LAYOUT_4X5 Polycom®, Inc.
Page 841: Content Related Flags
● If a password was assigned to the conference via Microsoft Outlook using the PCO add-in, the system does not change these passwords and additional passwords will not be generated (for example, if only the conference password was assigned a chairperson password will not be assigned). Polycom®, Inc.
Page 842: Enabling The Automatic Generation Of Passwords
Reservations, and Meeting Rooms will not change and they can be activated using the existing passwords. Only new conferencing entities will be affected by the change. Do not enable this option in an environment that includes a Polycom DMA system. Enabling the Automatic Generation of Passwords The default password length is defined by the system flag NUMERIC_CONF_PASS_DEFAULT_LEN or by one of the Automatic Password Generation flags described in the table below.
Page 843: Flags Specific To Maximum Security Environments - Ultra Secure Mode
The Ultra Secure Mode is enabled or disabled depending on the value of the ULTRA_SECURE_MODE System Flag. Ultra Secure Mode, is enabled by manually adding the ULTRA_SECURE_MODE flag to the System Configuration and setting its value to YES. Polycom®, Inc.
Page 844 WARNING! Once Ultra Secure Mode is enabled it can only be undone by performing a Restore to Factory Defaults. Also, to implement a Maximum Security environment, other Polycom products on the network must be similarly configured. For more information see Restoring Defaults.
Page 845: Ultra Secure Mode
To install the RMX Manager: 1 Obtain the RMX Manager specific to Version 8.6 from the Polycom Software Distribution website. 2 Install the RMX Manager on the workstation: a Using Windows, navigate to the folder where the downloaded RMX Manager has been saved.
Page 846 Right-click in the RMX Manager window. b Select Add MCU. c Enter the MCU Name. d Enter the of the MCU IP address. e Leave the Port as port 80 until the Collaboration Server is set to Ultra Secure Mode. Polycom, Inc.
Page 847: Enable Ultra Secure Mode
Ultra Secure Mode 5 Click OK. 6 The Username and Password dialog box is displayed. 7 Enter the default Username —POLYCOM and default Password —POLYCOM. 8 Click OK. Enable Ultra Secure Mode The Ultra Secure Mode is disabled by default and can be enabled by adding the ULTRA_SECURE_MODE System Flag and setting its value of to YES using the Setup >...
Page 848: Ultra_Secure_Mode System Flag
Modifying the Ultra Secure Mode System Flag Value Ultra Secure Mode is enabled by changing the value of the ULTRA_SECURE_MODE System Flag to YES during First Entry Configuration or at any time using the Setup > System Configuration menu. Polycom, Inc.
Page 849: System Flags Affected By Ultra Secure Mode
For flag changes (including deletion) to take effect, reset the MCU. For more information see Resetting the Collaboration Server. System Flags affected by Ultra Secure Mode When the ULTRA_SECURE_MODE flag is set to YES the default and range values of the following flags are affected. Polycom, Inc.
Page 850 0 - > MAX_NUMBER_OF_MANAGEMENT_SESSIONS_PER 4-80 4-80 _SYSTEM MAX_NUMBER_OF_MANAGEMENT_SESSIONS_PER 4-80 4-80 _USER SESSION_TIMOUT_IN_MINUTES 0-999 0-999 USER_LOCKOUT YES/NO YES/NO USER_LOCKOUT_DURATION_IN_MINUTES 0-480 0-480 USER_LOCKOUT_WINDOW_IN_MINUTES 0-45000 0-45000 User Management DISABLE_INACTIVE_USER 0-90 0-90 DEFAULT_USER_ALERT YES/NO YES/NO Strong Passwords FORCE_STRONG_PASSWORD_POLICY YESNO YES/NO HIDE_CONFERENCE_PASSWORD YES/NO YES/NO MAX_CONF_PASSWORD_REPEATED_DIGITS Polycom, Inc.
Page 851 NUMERIC_CONF_PASS_MIN_LEN 0-16 0-16 PASS_EXP_DAYS_MACHINE PASSWORD_EXPIRATION_DAYS 0-90 0-90 PASSWORD_EXPIRATION_WARNING_DAYS 0-14 0-14 PASSWORD_FAILURE_LIMIT 0-999 0-999 PASSWORD_HISTORY_SIZE 0-16 0-16 Cyclic File Systems ENABLE_CYCLIC_FILE_SYSTEM_ALARMS YES/NO YES/NO PCM_FECC YES/NO YES/NO Content Sharing SIP_BFCP_DIAL_OUT_MODE AUTO/UDP AUTO/UDP SIP_BFCP_DIAL_IN_MODE AUTO/UDP AUTO/UDP Video Preview ENABLE_VIDEO_PREVIEW YES/NO YES/NO Polycom, Inc.
Page 852: Certificate Management
 Certificate revocation mode, whether by OCSP or CRL is managed using the i setting of the Management Network.  SIP TLS is managed using the General TLS setting. ● The following certificate file formats are supported:  PEM  DER  PKCS#7/P7B  PKCS#12PFX Polycom, Inc.
Page 853: Adding Certificates To The Certificate Repository
» In the Collaboration Server Web Client, click Setup > RMX Secured Communication > Certification Repository. The Certification Repository dialog box contains tabs that display the following lists:  Trusted Certificates  Personal Certificates (Management and Signaling Certificates)  CRL (Certificate Revocation List) Polycom, Inc.
Page 854: Trusted Certificates
By clicking the column headers the Trusted Certificates can be sorted by: ● Issued To ● Issued By ● Expiration Date ● Status To add a certificate to the repository: Repeat steps 1 - 4 for each certificate you wish to add to the Certification Repository. Polycom, Inc.
Page 855 Click the Send Certificate button to send the certificate to the Collaboration Server. Send Certificate File After you have received the certificate file from the Certificate Authority: d Click Send Certificate File. The Install File dialog box is displayed. e Select the Certificate File Format: PEM, DER, PKCS#7/P7B or PKCS#12PFX. Polycom, Inc.
Page 856 5 Login to the Collaboration Server to proceed with further management tasks. Trusted Certificates added to the Certification Repository are not automatically activated. They remain in the Trusted Certificates List until the Activate Certificate button is clicked, at which time all Trusted Certificates in the list are activated simultaneously. Polycom, Inc.
Page 857: Personal Certificates
The Add dialog box is displayed with the configured parameters of the selected Network Service filled in. 3 Select the Certificate Method. (Default is CSR)  Only CSR can be selected for the Default Management Network Service.  CSR or PFX/PEM can be selected for IP Network Services. Polycom, Inc.
Page 858 - If IPv6 is enabled on the interface, include an IP Address field, for example: IP Address= 2001:DB8:1::100 If an incorrect SAN type is entered, an error message, Unsupported SAN type, is displayed when the Send Details button is clicked. Polycom, Inc.
Page 859: Certificate Validation
Validation of peer SIP TLS certificates against one or several installed CA certificates can be enabled or disabled for the Default Management and each defined IP Service by selecting or clearing the Skip certificate validation check box. Polycom, Inc.
Page 860: Crl (Certificate Revocation List)
Certificate Validation and Revocation fields are disabled. CRL (Certificate Revocation List) A CRL contains a summary of the installed Certificate Revocation Lists. By clicking the column headers the Certificate Revocation List can be sorted by: ● Issued To Polycom, Inc.
Page 861 Adding a CRL from a CDP (CRL Distribution Point). If the CRL List is not valid for any reason an Active Alarm is created and a message is displayed. The Collaboration Server Web Client/RMX Manager connection to the Collaboration Server is not disabled. Polycom, Inc.
Page 862: Adding A Crl
The certificate is added to the CRL List in the Certification Repository. If there are additional CRLs to be added to the Certification Repository, repeat steps 1 - 5, otherwise click the Activate Certificate button to complete CRL / Trusted Certificate installation. Polycom, Inc.
Page 863 Where CAs include multiple CDPs in a Certificate, the MCU will try each URI successively until a response with a new CRL is found. ● A CRL is automatically installed when the administrator installs a CA that has an existing CDP. ● Manual installation of CRLs is supported as in previous versions. Polycom, Inc.
Page 864 Certification Repository by rebooting the Apache Server.  Applies to Default Management Network Service CRL only. If you want to modify System Flag values, the flags must be added to the System Configuration file. For more information see Modifying System Flags. Polycom, Inc.
Page 865: Removing A Crl
● CRL - Requires at least one CRL file be installed, failing which an error message, At least one CRL should be installed, is displayed. ● OCSP - When selected, additional configuration options are displayed.  Global Responder URL Polycom, Inc.
Page 866: Self-Signed Certificate
A mixture of Self-signed and CA-signed Certificates is supported, however a CA-signed certificate will always override a Self-signed Certificate. Self-signed Certificate Creation Self-signed Certificates are created during: ● Initial system start-up before any CA-signed Certificates have been installed. Polycom, Inc.
Page 867 CN = host name of the service name DC = Polycom OU = Self Signed Certificate O = Polycom MCU Note: The value of CN is derived from the IP Network Service Name, while the values of DC, OU and O are hard coded.
Page 868: Emergency Crl (Certificate Revocation List) Update
System restart can take 5 - 10 minutes, depending on the RMX’s configuration. Using the RMX Manager: c In the MCUs list, select the RMX to be updated. d In MCU Properties, change the Port number from 443 to 80. Polycom, Inc.
Page 869 Step 1 of this procedure. e Click the Browse button to navigate to the folder on the workstation where you saved the CRL files in Step 1 of this procedure. Select the CRL file that you want to upload. Polycom, Inc.
Page 870 Using the RMX Manager: a In the RMX Management pane, click the IP Network Services button. (Depending on the RMX Manager configuration, you may have to click Rarely Used first.) b In the IP Network Services list pane, double-click Management Network. Polycom, Inc.
Page 871 The RMX restarts. System restart can take 5 - 10 minutes, depending on the RMX’s configuration. g In the MCUs list, select the RMX to be updated. h In MCU Properties, change the Port number from 80 to 443. Click OK. Polycom, Inc.
Page 872: Sip Tcp Keep-Alive
 In the SIP Header, the Flow-Timer Header Field is optional. PLCM (Default when Generic SIP Server Type is selected for the Network Service). • For Call and successful Register Dialogues:  Two CR LF character sequences are sent  No Ping response is expected Polycom, Inc.
Page 873 If the value of the System Flag, SIP_TCP_KEEP_ALIVE_TYPE= RFC5626 or RFC6223 and no Ping is received, the value of this System Flag is checked. Possible Values: • RE_REGISTRATION_WHEN_NO_PONG_RESPONSE • DO_NOT_RE_REGISTRATION_WHEN_NO_PONG_RESPONSE (Default) For a full description see the description for the SIP_TCP_KEEP_ALIVE_TYPE flag (above). Polycom, Inc.
Page 874: Keep Alive Frequency
● Disabling inactive users. Managing the user login process includes: ● Implementing Strong Passwords. ● Implementing password re-use / history rules. ● Defining password aging rules. ● Defining password change frequency. ● Forcing password change. ● Conference and Chairman Passwords. Polycom, Inc.
Page 875: Managing The System Users
Managing the User Login Process Implementing Strong Passwords Strong Passwords can be implemented for logging into the Collaboration Server management applications. They can be implemented when the system is in standard security mode or when in Ultra Secure Mode. Polycom, Inc.
Page 876 ● Passwords cannot contain more than four digits in succession. When the strong password option is enabled and the password does not meet the Strong Password requirements the error Password characteristics do not comply with Enhance Security requirements is displayed. Polycom, Inc.
Page 877: Password Length
7 days before passwords are due to expire (default setting). ● If a user attempts to log in after his/her password has expired, an error is displayed: User must change password. Polycom, Inc.
Page 878: Maximum Repeating Characters
Example: A user is logged in with a fifteen character password. The administrator changes the value of the MIN_PASSWORD_LENGTH System Flag to 20. The next time the user tries to log in, he/she is forced to change his/her password to meet the updated Strong Password requirements. Polycom, Inc.
Page 879: Temporary User Lockout
The system can display a record of the last Login of the user. It is displayed in the Main Screen of the Collaboration Server Web Client or Collaboration Server Manager. The user Login Record display is enabled when the LAST_LOGIN_ATTEMPTS System Flag is set to YES. Both lists display the: ● Date and Time of the Login attempt. Polycom, Inc.
Page 880: Controlling User Sessions
SESSION_TIMOUT_IN_MINUTES System Flag, the connection to the MCU is terminated. A flag value of 0 means Session Timeout is disabled, however this feature cannot be disabled when the MCU is in Ultra Secure Mode. Polycom, Inc.
Page 881: Erase Session History After Logout
● If enabled, the Login Page Banner must be acknowledged before the user is permitted to log in to the system. ● If a Custom banner has been created, and the user selects one of the alternative, non-modifiable banners the Custom banner is not deleted. Polycom, Inc.
Page 882: Non-Modifiable Banner Text
You are about to access a system that is intended for authorized users only. You should have no expectation of privacy in your use of this system. Use of this system constitutes consent to monitoring, retrieval, and disclosure of any information stored within the system for any purpose including criminal prosecution. Polycom, Inc.
Page 883: Sample 4 Banner
The Login and Main Screen banners can be customized to display conference information, assistance information or warning text as required in the Ultra Secure Mode. To customize the banners: 1 In the Collaboration Server menu, click Setup > Customize Display Settings > Banners Configuration. The Banners Configuration dialog box opens. Polycom, Inc.
Page 884 Unicode, UTF-8 restore the default text or disable the display encoding. All text and special to the banner of the banner. characters can be used. Main Page • Maximum banner size is Banner 100KB. 3 Click the OK button. Polycom, Inc.
Page 885: Banner Display
When the Collaboration Server is configured to work in Ultra Secure Mode, and banner display is enabled, the display banner includes the terms and conditions for system usage as detailed in the default text: contained in Sample Banner 1. Polycom, Inc.
Page 886: Main Screen Banner
To enable secure Collaboration Server Communications with an External Database: ● Set the Collaboration Server to communicate with the database server via port 443 by setting the value of the System Flag EXTERNAL_DB_PORT in system.cfg to 443. For more information see Modifying System Flags. Polycom, Inc.
Page 887: Ms Active Directory Integration
First authentication is via the internal Collaboration Server database. If it is not successful, authentication is via the Active Directory. ● Conference Queries (Chairperson Password, Numerical ID etc.) First authentication is via the internal Collaboration Server database. If it is not successful, authentication is via the External Database. Polycom, Inc.
Page 888: Guidelines
> edit > computer configuration > policies > windows settings > security settings > local policies > security options > network security: Lan Manager authentication level) is not supported with the Collaboration Server. • Active Directory is not supported by Collaboration Server (RMX) 1800-0. Polycom, Inc.
Page 889: Enabling Active Directory Integration
Enter the starting point when searching for User and Group information in the Active Directory. For example if the Domain Name is: mainoffice.bigcorp.com.uk The entry in this field should be: CN=Users,DC=mainoffice,DC=bigcorp,DC=come,DC=uk Authentication Type Only NTLM can be used. Polycom, Inc.
Page 890: Restoring The Collaboration Server Using The Usb Port
For a full description of this procedure see Restoring the RMX Using the USB Port in the RealPresence® Collaboration Server (RMX®) 1800/2000/4000 Deployment Guide for Maximum Security Environments. Polycom, Inc.
Page 891: Mlpp (Multi Level Precedence And Preemption)
Preemption is the method whereby, when system resources are insufficient, lower priority calls are terminated and their resources assigned to higher priority calls. Preemption is typically a function of network components such as the Local Session Controller (LSC). To the RMX, a preempted call appears as a disconnected call. Polycom, Inc.
Page 892: Enabling Precedence
Precedence Level. The table below summarizes the default values. Precedence Domain and Resource Priority - DSCP Default Values DSCP Value Resource Precedence Level Priority Audio Video FLASH-OVERRIDE-OVERRIDE 33 (0x21) 33 (0x21) FLASH-OVERRIDE 33 (0x21) 33 (0x21) Polycom, Inc.
Page 893  The r-value is of the following format: r-value = <domain name> <subdomain> <r-priority> The table below shows an example of calls accepted or rejected assuming:  Domain Name = UC  Sub Domain = 000000  r-priority = 2 Polycom, Inc.
Page 894 ● If the Require tag is null, the call is connected and assigned ROUTINE priority in the first defined Precedence Domain ● If the Use Precedence check box in Precedence Settings is cleared, the RMX will not reject such calls. The LSC is responsible for rejecting such calls. Polycom, Inc.
Page 895: Dial-Out Calls
● Precedence Domain Name ● Precedence level Precedence Level Change The Precedence Level of all calls can only be changed by the LSC sending a Re-Invite or similar SIP Message to the Collaboration Server. Polycom, Inc.
Page 896: Configuring And Modifying Precedence Domains And Dscp Values
Possible Values: 1 / 2 Domain Name Enter the required Domain Name. Signaling DSCP Modify the DSCP value of the Signaling DSCP. A single Signaling Proxy is used for all Precedence Levels. Default: 40 Range: 0 - 63 Polycom, Inc.
Page 897: System Flags
● REJECT_INCORRECT_PRECEDENCE_DOMAIN_NAME - see Dial-in calls (above) for a description of this flag.  Default: NO  Range: YES / NO Monitoring Precedence Level The Precedence Level of each connected participant is listed in the Participants list pane. Polycom, Inc.
Page 898: Ieee 802.1X Authentication
 In a system configured with Multiple Network Services each IP service will use its own certificate.  A NIC that does not have its own certificate will first attempt to use the Management Certificate before using a self-signed certificate. Polycom, Inc.
Page 899: Enabling And Configuring 802.1X Authentication
Certificate Request. Password Enter the Password, that the RMX will use to register with the 802.1X Authentication Server. Up to 256 Unicode characters can be used. (EAP-MD5, PEAPv0 and MSCHAPv2 only) The Password is always displayed as four asterisks. Polycom, Inc.
Page 900: System Flags
Range: ENABLED, OPTIONAL, DISABLED Default: DISABLED. 802_FIPS_MODE If the flag value is YES, the availability of the MD5 Authentication Protocol will neither be displayed as selectable option nor supported. Range: YES/NO. Default: NO Default Ultra Secure Mode: YES Polycom, Inc.
Page 901: Disabling 802.1X Authentication
List results in the display of an error message: WhiteList is empty please add IP’s to the list if you want to enable WhiteList. ● Both IPv4 and IPv6 are supported. ● Web access to the RMX for http and https is through ports 80 and 443 respectively. Polycom, Inc.
Page 902: Enabling, Disabling And Modifying The White List
 The Add and Remove buttons are only active if the Enable Whitelist check box is selected. 4 Select the Enable Whitelist check box. All IP addresses in the list are displayed and the Add and Remove buttons become active. Polycom, Inc.
Page 903 Click Yes to apply the modified White List. b To Remove IP addresses: For each IP address to be removed from the White List: In the White List, click to select an IP address to be removed from the White List. Click the Remove button. Polycom, Inc.
Page 904: Alternative Network Address Types (Anat)
If an endpoint requests ANAT (sends the Require: sdp-anat tag) the RMX will accept the call. AUTO sdp-anat appears in SIP headers. Dial in: The IP Version preference is according to the SDP priority. Dial out: IPv4 is advertised first. Polycom, Inc.
Page 905: Bfcp Over Udp – As-Sip Content
● A mixture of older, non AS-SIP compliant and AS-SIP compliant endpoints are supported in the same conference and are able to share Content. ● An endpoint connecting during a Content session is immediately sent an SDP Re-invite that includes the connect media line and will receive Content. Polycom, Inc.
Page 906: Enabling As-Sip Content
AS_SIP_CONTENT_TIMER System Flag. Its default value is 10 seconds. To modify the timer value, manually add this flag to system.cfg and modifying its value as required: Range: 1 - 60 seconds. (Values outside this range are rejected and an error message is displayed.) Polycom, Inc.
Page 907: Internet Control Message Protocol (Icmp)
The Destination Unreachable Message may also be sent when Network or Host is unreachable (sent by the router) or the Port is unreachable (sent by the RMX). ● Range: YES / NO ● Default:  Ultra Secure Mode: NO - Destination Unreachable Message is never sent. Polycom, Inc.
Page 908: Password Encryption
Upgrade / Downgrade Guidelines The RMX configuration, including users and passwords, should be backed up before upgrading or downgrading. The table below summarizes the system behavior with regard to passwords and certificates when upgrading to or downgrading from this version. Polycom, Inc.
Page 909 • The administrator receives a popup The administrator’s User Name and Password warning message TLS certificate reverts to the Factory Default: POLYCOM / will be deleted and the system POLYCOM. will switch to non-secured connection, would you like to proceed? •...
Page 910: Non-Hashed Passwords
● Daily validity checks of Self-signed Certificates. ● Backup and Restore of the system configuration Self-signed Certificate field values are automatically inserted when the certificate is created Self-signed Certificates are indicated in the Certification Repository - Issued By field. Polycom, Inc.
Page 911 CN = host name of the service name DC = Polycom OU = Self Signed Certificate O = Polycom RMX Note: The value of CN is derived from the IP Network Service Name, while the values of DC, OU and O are hard coded.
Page 912: Media Encryption And Authentication
SIP_BFCP_DIAL_OUT_MODE and SIP_BFCP_DIAL_IN_MODE System Flag to system.cfg and setting their values to UDP, TCP or AUTO. The Collaboration Server’s content sharing, as determined by the system flags settings and SIP client capabilities, is summarized in the following table: Polycom, Inc.
Page 913: Collaboration Server Hardware Monitoring
Running diagnostics and restarting the MCU can only be done via direct connection to the Shelf Management Server. • When accessing the Shelf Management server, the content displayed will be available in English only. • Shelf Management is not supported on the RMX 1800. Polycom®, Inc.
Page 914 Card icon with the reset button ( ) indicates that the HW component is currently resetting. • Card icon with diagnostic tools ( ) indicates that the HW component is in diagnostic mode. Type The type of hardware component card. Polycom®, Inc.
Page 915: Hw Monitor Pane Toolbar
● Card Properties (MPMRx, CNTL/CNTL 4000, RTM IP, RTM ISDN, DSP card, RTM LAN, RTM-IP 4000) ● Supporting Hardware Components Properties (Backplane, FANS, LAN, PWR) No properties are provided for Power Supply (PWR). For more information, see your product Hardware Guide. Polycom®, Inc.
Page 916 ID 2: Slot 1 (bottom) • ID 3: Slot 2 (top) Collaboration Server (RMX) 1800-0 does not contain DSP cards. To view the MCU Properties: 1 In the Hardware Monitor pane, right-click your MCU entry, for example, RMX 2000, and select Properties. Polycom®, Inc.
Page 917 The part number of this media card. Card MAC Address 1 Specific hardware address of the component. This address is burnt onto the component and is automatically identified by the system. Card MAC Address 2 (If applicable) second MAC address. Polycom®, Inc.
Page 918 The number of the LED sensor on the Collaboration Server unit. Sensor Description Describes which sensor the event is being logged. Status The sensor’s active status. Ipmb Address(hex) Contains all the internal IPMI network addresses on the IPMB bus, i.e. 0x20 (Switch), 0x86 (MFA), etc... Polycom®, Inc.
Page 919 Management server, the Software Alarm List section will not be displayed. To view a card properties: 1 In the Hardware Monitor pane, right-click a desired card and select Properties. Depending on your card type, available properties may vary. Polycom®, Inc.
Page 920 (If applicable) second MAC address. Mezzanine x Hardware Version The Mezzanine x hardware component’s version number. Serial Number The Mezzanine x hardware component’s serial number. Card Part Number The part number of the Mezzanine x hardware component’s board. Polycom®, Inc.
Page 921 The Collaboration Server unit’s chassis contains 3 fans that regulate the unit’s temperature. If the temperature increases, the fans speed will increase and vice-versa. A “Critical” condition in the fans operation will result in a system shut down. Polycom®, Inc.
Page 922 Current Fan Level (rpm) The current operating level of the fans. Fans Fan 1 Speed (rpm) Present speed of fan 1. Fan 2 Speed (rpm) Present speed of fan 2. Fan 3 Speed (rpm) Present speed of fan 3. Polycom®, Inc.
Page 923: Temperature Thresholds
When the temperature on the cards initially rises, a fault could be triggered and can viewed in the System Alerts, Faults List. Load issues can arise when the system nears the maximum conference mark or high port capacity occurs on an Collaboration Server resulting in Upper Major or Upper Critical faults. Polycom®, Inc.
Page 924: Diagnostic Mode
4 For RMX 2000/4000, the web client reopens using the Shelf Manager IP address; For RMX 1800, you need to re-enter the system management IP in the browser to access the web client again. 5 Log in using an Administrator account. 6 On the Hardware Monitor toolbar, click the Active Diagnostic Mode( ) button. Polycom®, Inc.
Page 925 13 To stop the diagnostic tests, click Stop Tests. 14 When the tests are completed, you can download a report in Excel format for analysis by your next level of support by clicking the Export Diagnostics Result button. Polycom®, Inc.
Page 926 Collaboration Server Hardware Monitoring To exit the Diagnostics Mode: » To exit the Diagnostic Mode and reset the system to normal working status, click on the upper-right of the Hardware Monitor window. Polycom®, Inc.
Page 927: Appendix A - Disconnection Causes
H323 call closed. Small bandwidth The gatekeeper allocated insufficient bandwidth to the connection with the endpoint. H323 call closed. No port left There are no free ports left in the IP card. Polycom®, Inc.
Page 928 H323 call closed. Remote sent bad There was a problem in the capabilities sent by the endpoint. capability H323 call closed. Local capability wasn't The endpoint did not accept the capabilities sent by the gatekeeper. accepted by remote H323 failure Internal error occurred. Polycom®, Inc.
Page 929 The request could not be completed due to a conflict with the current state of the resource. SIP client error 411 The endpoint sent a SIP Client Error 411 (Length Required) response. The server refuses to accept the request without a defined Content Length. Polycom®, Inc.
Page 930 The requested resource is no longer available at the Server and no forwarding address is known. SIP moved permanently The endpoint moved permanently. The user can no longer be found at the address in the Request-URI. SIP moved temporarily The remote endpoint moved temporarily. Polycom®, Inc.
Page 931 SIP server error 504 The SIP server sent a SIP Server Error 504 (Server Time-out) response. The server did not receive a timely response from an external server it accessed in attempting to process the request. Polycom®, Inc.
Page 932: Isdn Disconnection Causes
Misdialed trunk prefix A trunk prefix has erroneously been included in the called user number. (national use) Channel Unacceptable The sending entity in the call does not accept the channel most recently identified. Polycom®, Inc.
Page 933 No B-Channels are available for the call. Available Network Out-of-Order Network is out-of-order because due to a major malfunction. Permanent Frame Mode A permanent frame mode connection is out-of-service. This cause is Connection Out-of-Service part of a STATUS message. Polycom®, Inc.
Page 934 The service or option is unavailable. No other disconnection cause Available, Unspecified applies. Bearer Capability Not The requested bearer capability is not supported. Implemented Channel Type Not The requested channel type is not supported. Implemented Requested Facility Not The requested supplementary service is not supported. Implemented Polycom®, Inc.
Page 935 Implemented Message is Not Compatible An unexpected message or unrecognized message incompatible with with the Call State, or the the call state has been received Message Type is Non-Existent or Not Implemented Polycom®, Inc.
Page 936 Message with A message was discarded because it contained a parameter that was Unrecognized Parameter not recognized. Discarded Protocol Error, Unspecified A protocol error has occurred. No other disconnection cause applies. Interworking, Unspecified An interworking call has ended. Polycom®, Inc.
Page 937: Appendix B - Active Alarms
Cyclic File reaches a file retention time or file storage capacity limit, the user is alerted that log files need to be backed up. Bios version is not compatible with The current BIOS version is not compatible with Ultra Secure Mode Ultra Secure Mode. (ULTRA_SECURE_MODE=YES). Card configuration event Polycom®, Inc.
Page 938 No connection with the Switch. Cards wrong file's mode Central signaling component failure Possible explanations: • Central signaling component failure; unit type: [NonComponent\CSMngnt\CSH323\ Polycom® ContentConnect™IP] • Central signaling component failure; unit type: (invalid: [NonComponent\CSMngnt\CSH323\ Polycom® ContentConnect™IP]) • Central signaling component failure - Invalid failure type. Unit id: [id], Type: [NonComponent\CSMngnt\CSH323\ Polycom®...
Page 939 Error in external database certificate Error reading MCU time Failed to read MCU time configuration file ([status]). Manually configure the MCU Time in the Collaboration Server Web Client or RMX Manager Manager application. eUserMsgCode_Cs_EdgeServerDnsF ailed eUserMsgCode_Cs_SipTLS_Certificat eHasExpired eUserMsgCode_Cs_SipTLS_Certificat eSubjNameIsNotValid_Or_DnsFailed eUserMsgCode_Cs_SipTLS_Certificat eWillExpireInLessThanAWeek Polycom®, Inc.
Page 940 Failed to initialize system base mode Failed to initialize the file system Possible reasons for the failure: • Failed to initialize the file system. • Failed to initialize the file system and create the CDR index. Reset the MCU. Polycom®, Inc.
Page 941 Out of file system space in [file system path]; Free space: [free space percentage]% ([free space] Blocks) - Minimum free space required: [minimum free space percentage]% ([minimum free space] Blocks). FIPS 140 failure FIPS 140 test result not received Polycom®, Inc.
Page 942 Hard disk error Hard disk not responding. Hot Backup: Master-Slave Possible reasons: configuration conflict. • When both the MCUs are configured as Master or as Slave • The slave Collaboration Server is defined with the same IP as the Master. Polycom®, Inc.
Page 943 Missing Central Signaling IP configuration MPL startup failure. Authentication not Authentication was not received from Switch. Check the switch card. received. MPL startup failure. Management Management Network message was not received. Check the Switch Network configuration not received. card. Polycom®, Inc.
Page 944 No LAN connection No License for ISDN/PSTN. Please Configure the ISDN Network Service. activate the RTM ISDN card through Polycom website No response from Central Signaling No connection with central signaling. No response from RTM ISDN card No RTM-LAN or RTM-ISDN installed.
Page 945 RTM ISDN card is missing. Install the RTM ISDN card. RTM ISDN card startup procedure The RTM ISDN card cannot complete its startup procedure (usually after error system reset). Check the card and/or reset the card. Secured SIP communication failed Error status (408) received from SIP proxy. Polycom®, Inc.
Page 946 The contents of the certificate file does not match the system parameters SIP TLS: Registration handshake This alarm indicates a mismatch between the security protocols of the failure OCS and the Collaboration Server, preventing the Registration of the Collaboration Server to the OCS. Polycom®, Inc.
Page 947 Temperature Level - Major Temperature has reached a problematic level and requires attention. The Log file system is disabled because of high system CPU usage The MCCF channel is not connected The software contains patch(es) The software contains patch(es). Polycom®, Inc.
Page 948 Voltage problem Possible reasons for the problem: • Card voltage problem. • Shelf voltage problem. • Voltage problem Warning: Upgrade started and SAFE Upgrade protection is turned OFF Yellow Alarm Problem sending/receiving data from/to network. Check the cables. Polycom®, Inc.
Page 949: Appendix C - Cdr Fields Unformatted File
Conference Summary Record Fields Field Description File Version The version of the CDR utility that created the file. Conference Routing The Routing Name of the conference. Name Internal Conference ID The conference identification number as assigned by the system. Polycom®, Inc.
Page 950 Server’s physical location is +4, which will be added to the GMT time to determine the local time. File Retrieved Indicates if the file has been retrieved and saved to a formatted file, as follows: 0 - No 1 - Yes Polycom®, Inc.
Page 951: Event Records
The table below contains a list of the events that can be logged in the CDR file, and indicates where to find details of the fields that are specific to that type of event. The event code identifies the event in the unformatted CDR file, and the event name identifies the event in the formatted CDR file. Polycom®, Inc.
Page 952: Event Specific Fields
A billing code was entered by a participant using DTMF codes. A user assigned a new name to a participant, or an end point sent its name. PARTICIPANT DISPLAY NAME DTMF CODE An error occurred when a participant entered a DTMF code. FAILURE Polycom®, Inc.
Page 953 A user added a participant to the conference during the conference. PARTICIPANT USER DELETE A user deleted a participant from the conference. PARTICIPANT USER A user disconnected a participant. DISCONNECT PARTICIPANT USER A user reconnected a participant who was disconnected from the conference. RECONNECT PARTICIPANT Polycom®, Inc.
Page 954 Additional information about a DEFINED PARTICIPANT event. PARTICIPANT CONTINUE 1 2011 RESERVED Additional information about a DEFINED PARTICIPANT event that includes PARTICIPANT the IPv6 addressing of the defined participant. CONTINUE PV6 ADDRESS 2012 RESERVED Additional information about a DEFINED PARTICIPANT event. PARTICIPANT CONTINUE 2 Polycom®, Inc.
Page 955 These additional events will only contain the value of the modified field. 6001 CONFERENCE Additional information about a CONFERENCE START event. START CONTINUE 5 11001 CONFERENCE Additional information about a CONFERENCE START event. This event START contains the Display Name. CONTINUE 10 Polycom®, Inc.
Page 956 The video session type. Currently the only value is: 3 - Continuous Presence Video Format The video format. Currently the only value is:   Auto CIF Frame Rate The CIF frame rate. Currently the only value is: 255 -Auto Polycom®, Inc.
Page 957 Number of Network Not supported. Services Always contains the value 0. Chairperson The chairperson password for the conference. Password An empty field “” means that no chairperson password was assigned to the conference. Polycom®, Inc.
Page 958 Audio Unit ID Not supported. Always contains the value 65535. Video Board ID Not supported. Always contains the value 65535. Video Unit ID Not supported. Always contains the value 65535. Data Board ID Not supported. Always contains the value 65535. Polycom®, Inc.
Page 959 Conference Password The conference password. An empty field “” means that no conference password was assigned to the conference. Chairperson Password The chairperson password. An empty field “” means that no chairperson password was assigned to the conference. Polycom®, Inc.
Page 960 5 - The conference never started. 6 - The conference could not start due to a problem. 8 - An unknown error occurred. 9 - The conference was terminated by a participant using DTMF codes. Polycom®, Inc.
Page 961 For more details refer to the Q.931 standard. Calling Participant The type of calling number, as follows: Number Type 0 - Unknown, default 1 - International 2 - National 3 - Network specific 4 - Subscriber 6 - Abbreviated Polycom®, Inc.
Page 962 The telephone number used for dial-out. Phone Number Event fields for Event 4 - ISDN/PSTN CHANNEL DISCONNECTED Field Description Participant Name The participant name. Participant ID The identification number assigned to the participant by the MCU. Channel ID The channel identifier. Polycom®, Inc.
Page 963 Remote Note: This field is only relevant to ISDN video participants. Capabilities The remote capabilities in H.221 format. Remote Note: This field is only relevant to ISDN video participants. Communication The remote communication mode in H.221 format. Mode Polycom®, Inc.
Page 964 The identification number assigned to the participant by the MCU. Call Disconnection The disconnection cause. For more information about possible values, see . Cause Q931 Disconnect If the disconnection cause is “No Network Connection” or “Participant Hang Up”, then this Cause field indicates the Q931 disconnect cause. Polycom®, Inc.
Page 965 Not supported. Always contains the value 0. T.120 Unit ID Not supported. Always contains the value 0. T.120 MCS Board Not supported. Always contains the value 0. T.120 MCS Unit ID Not supported. Always contains the value 0. Polycom®, Inc.
Page 966 Not supported. Always contains the value 0. Audio Only Indicates the participant’s Audio Only setting, as follows: 0 - The participant is not an Audio Only participant 1 - The participant is an Audio Only participant 255 - Unknown Polycom®, Inc.
Page 967 2 - Calling phone number, IP address or alias Note: This field is only relevant to dial-in participants. Meet Me Method The meet-me per method. Currently the only value is: 3 - Meet-me per participant Note: This field is only relevant to dial-in participants. Polycom®, Inc.
Page 968 An address of 4294967295 indicates that no IP address was specified for the participant, and the gatekeeper is used for routing. In all other cases the address overrides the gatekeeper. Signaling Port Note: This field is only relevant to IP participants. The signaling port used for participant connection. Polycom®, Inc.
Page 969 The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Connect Initiator Indicates who initiated the connection, as follows: 0 - MCU 1 - Remote participant Any other number - Unknown Polycom®, Inc.
Page 970 7 - Deleted by a user  Secondary. The participant could not connect the video channels and is connected via audio only 10 - Connected with problem 11 - Redialing Capabilities Not supported. Always contains the value 0. Polycom®, Inc.
Page 971 Not supported. Always contains the value 0. Number of The number of channels being connected for this participant. Channels Note: This field is only relevant to ISDN/PSTN participants. Net Channel Width Not supported. Always contains the value 0. Polycom®, Inc.
Page 972 The meet-me per method, as follows: 3 - Meet-me per participant Network Type The type of network between the participant and the MCU, as follows: 0 - ISDN/PSTN 2 - H.323 5 - SIP H.243 Password Not supported. This field remains empty. Polycom®, Inc.
Page 973 For H.323 participants, the alias type, as follows: Participant Address 7 - E164 Type 8 - H.323 ID 13 - Email ID 14 - Participant number For SIP participants, the address type, as follows: 1 - SIP URI 2 - Tel URL Polycom®, Inc.
Page 974 “<conference name>_(000)”. Participant ID The identification number assigned to the participant by the MCU. Display Name The new name assigned to the participant by the user, or the name sent by the end point. Polycom®, Inc.
Page 975 1 - Start recording automatically as soon as the first participant connects to the conference. 2 - Start recording when requested by the conference chairperson via DTMF codes or from the Collaboration Server Web Client, or when the operator starts recording from the Collaboration Server Web Client. Polycom®, Inc.
Page 976 The participant name. Participant ID The identification number assigned to the participant by the MCU. Participant Current The participant line rate in Kbps. Rate Event Fields for Event 32 Field Description IP V6 IPv6 address of the participant’s endpoint. Polycom®, Inc.
Page 977 Event Fields for Event 35 - SVC SIP PARTICIPANT CONNECTED Field Description Participant Name The name of the participant. An empty field "" denotes an unidentified participant or a participant whose name is unspecified Participant ID The identification number assigned to the participant by the MCU. Polycom®, Inc.
Page 978 Event Fields for Events 102,103, 104 - USER DELETE PARTICIPANT, USER DISCONNECT PARTICIPANT, USER RECONNECT PARTICIPANT Field Description User Name The login name of the user who reconnected the participant to the conference, or disconnected or deleted the participant from the conference. Polycom®, Inc.
Page 979 The identification number of the source conference, as assigned by the MCU. Party Name The name of the participant who was moved. Party ID The identification number assigned to the participant by the MCU. Connection Type The connection type, as follows: 0 - Dial-out 5 - Dial-in Polycom®, Inc.
Page 980 Note: This field is only relevant to dial-out, ISDN/PSTN participants. Net SubService The network sub-service name. Name An empty field “” means that MCU selects the default sub-service. Note: This field is only relevant to dial-out, ISDN/PSTN participants. Polycom®, Inc.
Page 981 The H.243 password, or an empty field “” if there is no password. Chair Not supported. Always contains the value 0. Video Protocol The video protocol, as follows: 1 - H.261 2 - H.263 3 - H.264* 4 - H.264  255 - Auto Polycom®, Inc.
Page 982 Note: This field is only relevant to IP participants. Alias/SIP Party For H.323 participants, the participant alias. The alias may contain up to 512 characters. Address For SIP participants, the participant address. The address may contain up to 80 characters. Polycom®, Inc.
Page 983: Disconnection Cause Values
Always contains the value 0. Disconnection Cause Values For an explanation of the disconnection causes, see Appendix A - Disconnection Causes. Disconnection Cause Values Value Call Disconnection Cause Unknown Participant hung up Disconnected by User Resources deficiency Password failure Polycom®, Inc.
Page 984 H323 call close. No destination IP value H323 call close. Remote has not sent capability H323 call close. Audio channels not open H323 call close. Bad remote cap H323 call close. Capabilities not accepted by remote H323 failure Polycom®, Inc.
Page 985 SIP redirection 380 SIP client error 400 SIP unauthorized SIP client error 402 SIP forbidden SIP not found SIP client error 405 SIP client error 406 SIP client error 407 SIP request timeout SIP client error 409 SIP gone Polycom®, Inc.
Page 986 SIP server error 500 SIP server error 501 SIP server error 502 SIP server error 503 SIP server error 504 SIP server error 505 SIP busy everywhere SIP global failure 603 SIP global failure 604 SIP global failure 606 Polycom®, Inc.
Page 987: Appendix D - Ad Hoc Conferencing And External Database Authentication
If there is no ongoing conference with that Conference ID, the system creates a new conference, based on the Profile assigned to the Entry Queue, and connects this participant as the conference chairperson. Polycom®, Inc.
Page 988: Ad Hoc Conferencing With Authentication
(corresponding to the User Defined 1 field in the Profile properties) and user’s PIN code. The same user definitions can be used for conference access authentication, that is, to determine who can join the conference as a participant and who as a chairperson. Polycom®, Inc.
Page 989: Database Application
(according to the conference ID), his/her parameters (as defined in the database) can be sent to the MCU in the same response granting the participant the right to start a new ongoing conference. These parameters are: Polycom®, Inc.
Page 990: Conference Access With External Database Authentication
If the system finds a match, the participant is granted the permission to access the conference. To work with an external database application to validate the participant’s right to join the conference, the Conference IVR Service must be configured to use the external database application for authentication. Polycom®, Inc.
Page 991: Conference Access Validation - All Participants (Always)
4 fields in the Participant Properties - Information dialog box. If there is no match (i.e. the conference or personal password are not defined in the database), the request to access the conference is rejected and the participant is disconnected from the MCU. Polycom®, Inc.
Page 992: Conference Access Validation - Chairperson Only (Upon Request)
● When the conference is started (either in the Ad Hoc flow or in the standard method), all participants connecting to the conference are moved to the conference IVR queue where they are prompted for the conference password. Polycom®, Inc.
Page 993: System Settings For Ad Hoc Conferencing And External Database Authentication
ID. For details, see Services. In Ad Hoc conferencing, the Conference ID is used to check whether the destination conference is already running on the MCU and if not, to start a new conference using this ID. Polycom®, Inc.
Page 994: Authentication Settings
 Participant Information, such as the participant E-mail. These fields correspond to Info 1, 2, 3 and 4 fields in the Participant Properties - Information dialog box. MCU Configuration to Communicate with an External Database Application To enable the communication with the external database application, several flags must be set in the System Configuration. Polycom®, Inc.
Page 995: Enabling External Database Validation For Starting New Ongoing Conferences
4 Reset the MCU for flag changes to take effect. Enabling External Database Validation for Starting New Ongoing Conferences The validation of the participant’s right to start a new conference with an external database application is configured in the Entry Queue IVR Service - Global dialog box. Polycom®, Inc.
Page 996: Enabling External Database Validation For Conferences Access
● Set the External Server Authentication field to:  Always - To validate the participant’s right to join an ongoing conference for all participants  Upon Request - To validate the participant’s right to join an ongoing conference as chairperson Polycom®, Inc.
Page 997 Appendix D - Ad Hoc Conferencing and External Database Authentication Polycom®, Inc.
Page 998: Appendix E - Participant Properties Advanced Channel Information
(video only) exchange, the Faulty flag is displayed. Channel Index For Polycom Internal use only. RTP Statistics Actual loss The number of missing packets counted by the IP card as reported in the last RTP Statistics report.
Page 999 Interval % - percentage of fragmented packets out of the total number of packets transmitted in the last RTP report interval (default interval is 5 minutes). • Peak - the highest number of fragmented packets in a report interval from the beginning of the channel's life span. Polycom®, Inc.
Page 1000: Appendix F - Secure Communication Mode
Collaboration 2048 Server LDAP Certificate Configuration and Management All Polycom devices used in a Maximum Security Environment require security certificates. For more details see the Ultra Secure Mode chapter, Certificate Management. Certificate Template Requirements The specific security certificate requirements for Collaboration Servers used in Maximum Security Environments are: ●...

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