Auditor - Polycom RealPresence 1800 Administration Manual

3 In the From Time and Until Time fields, use the arrow keys to define the time range of the data files
to be included in the compressed file.
Note: Setting Date and Time Range during Troubleshooting
If logs are collected to troubleshoot a specific issue, it is important to set the date and time range to
include the time and date in which the issue occurred, since the default date and time ranges may
be insufficient to allow for a full understanding of the problem.
For example, if a specific issue occurred on October 1, 2013 at 12:15, the From Date and Until Date
should be October 1, 2013, the From Time should be around 12:10, and the Until Time should be
around 12:20.
4 Select the check boxes of the information to be collected.
5 Browse to navigate to the directory path where the compressed file is to be saved.
6 Click Collect Information.
A progress indicator is displayed in the Information Collector dialog while the file is created.
7 To save the compressed file:
a The compressed file is automatically saved in the directory selected in the Information Collector
dialog. The file is named info.tgz.
b Click OK.
8 To view the compressed file:
The compressed file is saved in .tgz format and can be viewed with any utility that can open files of
that format, for example WinRAR® 3.80.
a Navigate to the directory on the workstation in which the file was saved.
b Double click the info.tgz file to view the downloaded information.
Note: Renaming Compressed File
Some browsers save the file as info.gz due to a browser bug. If this occurs, the file must be
manually renamed to info.tgz before it can be viewed.

Auditor

An Auditor is a user who can view Auditor and CDR files for system auditing purposes.
Note: Auditor Access
The Auditor user can connect to the Collaboration Server only via the RMX Web Client.
The Event Auditor enables administrators and auditors to analyze configuration changes and unusual or
malicious activities in the Collaboration Server system.
Auditor operates in real time, recording all administration activities and login attempts from the following
Collaboration Server modules:
● Control Unit
● Shelf Manager
For a full list of monitored activities, see
Polycom, Inc.
Audit Events.
Administration and Utilities
150