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Administrator's Guide
Downloading Log Files
Upgrading the Server
3 - 2
2.
Click Reset Server.
A confirmation message appears asking whether you want to reboot the
server. The following warning message appears.
Figure 3-2
Warning Message
Select Continue.
3.
The system automatically reboots.
You can download log files to send to Polycom Technical Support for
troubleshooting purposes.
To download log files
Go to System Settings > Maintenance.
1.
The Maintenance screen appears.
2.
Click Download Logs.
When the File Download dialog box appears, click Save to save the
3.
LogFiles.zip file to your local drive.
You can update the system software by doing one of the following:
•
Open Internet Explorer. In the Address line, type the URL
http://www.polycom.com/resource_center and download the updated
software from this location.
•
Request a software update on CD-ROM from your Polycom Sales
Representative.
To install a software upgrade
1.
Do one of the following:
— If you downloaded the software update from the Polycom Web site,
double-click the executable file to start the installation process.
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