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Polycom RealPresence 4000 Administrator's Manual

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Polycom® RealPresence® Collaboration Server

(RMX) 1500/2000/4000 Administrator's Guide

for Maximum Security Environments

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January 2014

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DOC2715A

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Page 1 [Type the document title] Version 8.1.4.J January 2014 DOC2715A Polycom® RealPresence® Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide for Maximum Security Environments Polycom Document Title...
Page 2 Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.
Page 3: Table Of Contents
Administrator’s Guide ......................1-1 Who Should Read This Guide? ..................1-2 Prerequisites ......................1-2 How This Guide is Organized ..................1-2 About the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 System ............................1-3 Network Services Guidelines ..................1-5 IP Networks ......................1-5 ISDN Networks .......................
Page 4 Card Configuration Mode ...................3-15 Maximum CP Resolution Pane ................3-15 Resolution Configuration Pane ................3-16 Sharpness / Motion Resolution Slider Panes ...........3-17 Modifying the Resolution Configuration in MPMx Card Configuration Mode ...................3-18 Resolution Configuration - Basic ................3-18 Resolution Configuration Pane ................3-19 Polycom, Inc...
Page 5 Managing Noisy Content Connections ..............4-29 Content Display Flags ..................4-29 Forcing Other Content Capabilities ................4-30 Content Sharing via the Polycom CCS Plug-in for Microsoft Lync Clients ..4-30 Video Preview (AVC Only Participants) ................4-30 Video Preview Guidelines ................... 4-30 Workstation Requirements ..................
Page 6 Sending Content to Legacy Endpoints in Telepresence Conferences ....4-61 Guidelines for Sending Content to Legacy Endpoints in Telepresence Conferences ......................4-61 Multiple Cascade Links ....................4-62 Guidelines ......................4-62 Enabling and Using Multiple Cascade Links ............4-63 Creating a Link Participant ..................4-66 Polycom, Inc...
Page 7 DTMF Forwarding ....................5-3 Play Tone Upon Cascading Link Connection ............ 5-3 Basic Cascading ........................5-4 Basic Cascading using IP Cascaded Link ..............5-4 Dialing Directly to a Conference ................5-5 Dialing to an Entry Queue ..................5-5 Polycom, Inc...
Page 8 Using External IVR Services via the MCCF-IVR Package ........7-10 Guidelines ......................7-10 Configuring the Entry Queue for External IVR Services ........7-11 Call Flows .......................7-11 SIP Factories ...........................7-14 Creating SIP Factories ....................7-14 SIP Registration & Presence for Entry Queues and SIP Factories .........7-16 Polycom, Inc...
Page 9 Integrating the Global Address Book (GAB) of Polycom RealPresence Resource Manager (XMA) or Polycom CMA™ with the RMX ........8-24 Reservations ........... 9-1 Guidelines ........................
Page 10 Scheduling a Reservation From a Conference Template (AVC Conferencing) ..11-11 Deleting a Conference Template ..................11-13 Exporting and Importing Conference Templates ............11-13 Exporting Conference Templates ................11-14 Exporting All Conference Templates from an MCU ........11-14 Exporting Selected Conference Templates ............11-15 Importing Conference Templates ................11-17 viii Polycom, Inc...
Page 11 Table of Contents Polycom Conferencing for Microsoft Outlook® ..... . 12-1 Setting up the Calendaring Solution ................. 12-2 Calendaring Guidelines ....................12-6 Creating and Connecting to a Conference ................
Page 12 Media Redundancy .....................16-37 Signaling and Management Redundancy ...............16-39 Hardware Monitor Indications .................16-40 Network Traffic Control ....................16-41 SIP Proxy Failover With Polycom® Distributed Media Application™ (DMA™) 7000 ........................16-41 RealPresence Collaboration Server (RMX) Network Port Usage ........16-42 ISDN/PSTN Network Services ..................16-45 Adding/Modifying ISDN/PSTN Network Services ..........16-46 Obtaining ISDN/PSTN required information ..........16-46...
Page 13 Adding Languages ....................... 17-3 Uploading a Message File to the RMX ..............17-4 Defining a New Conference IVR Service ................17-6 Defining a New Conference IVR Service ..............17-6 Change to Chairperson ..................17-22 Entry Queue IVR Service ....................17-23 Polycom, Inc...
Page 14 Gateway IVR ......................19-5 Direct IP Dialing ......................19-6 Dial-out Calls ......................19-6 Dial-in Calls ......................19-7 Enabling or Disabling Direct IP Dialing ............19-8 ISDN Participants ......................19-8 Gateway IVR ......................19-8 Direct Dial-in to Endpoints or DMA VMR using Automatically Generated Destination Numbers ................19-9 Polycom, Inc...
Page 15 PSTN Dial-in Using GK Prefix ................19-28 Deploying a Polycom RMX™ Serial Gateway S4GW ........... 19-29 RMX Manager Application ........20-1 Accessing the RMX Manager Directly ................
Page 16 Resource Report in Fixed Resource Capacity Mode™ (AVC-based Conferencing) .....................21-19 ISDN/PSTN ......................21-22 MCU Resource Management by RealPresence Resource Manager (XMA), Polycom CMA and Polycom DMA ............21-23 Guidelines ......................21-23 Port Usage Threshold ....................21-23 Setting the Port Usage Threshold ..............21-24 SIP Dial-in Busy Notification ................21-24 Port Usage Gauges ......................21-25...
Page 17 Banner Display ......................21-58 Login Screen Banner ..................21-58 Main Screen Banner .................... 21-60 Software Management ....................... 21-60 Backup and Restore Guidelines ................21-60 Using Software Management ................21-61 Ping RMX ..........................21-62 Guidelines ........................21-62 Using Ping ........................21-62 Polycom, Inc...
Page 18 Guidelines ......................23-1 System Flags affected by Ultra Secure Mode ............23-3 Certificate Management .......................23-5 (PKI) Public Key Infrastructure ..................23-5 Adding Certificates to the Certificate Repository ............23-6 Trusted Certificates ....................23-7 Personal Certificates .....................23-9 Certificate Validation ....................23-11 CRL (Certificate Revocation List) ................23-13 Polycom, Inc...
Page 19 MS Active Directory Integration ................23-33 Directory and Database Options ................23-33 Ultra Secure Mode ....................23-33 Standard Security Mode ..................23-34 Guidelines ........................23-34 Enabling Active Directory Integration ..............23-35 Restoring the RealPresence® Collaboration Server (RMX®) 1500/2000/4000 Using the xvii Polycom, Inc...
Page 20 Viewing the Properties of RealPresence Collaboration Server (RMX) 1500 Hardware Components ..................24-3 Viewing the Properties of RealPresence Collaboration Server (RMX) 2000 Hardware Components ................24-10 Viewing the Properties of RealPresence Collaboration Server (RMX) 4000 Hardware Components ................24-16 Diagnostic Mode (RealPresence Collaboration Server xviii Polycom, Inc...
Page 21 Appendix F - Secure Communication Mode ......F-1 Certificate Configuration and Management ..............F-1 Certificate Template Requirements ................F-1 Certificate Requirements ....................F-2 Configure Certificate Management ................F-2 Switching to Secure Mode .....................F-2 Polycom, Inc...
Page 22 Setting Simultaneous Numerical Dialing and Matched URI Routing ....H-21 PFX Method - Creating the Security (TLS) Certificate in the OCS and Exporting the Certificate to the RMX Workstation ........H-22 Retrieving the Certificate from the OCS to be sent to the Polycom, Inc...
Page 23 Threshold HD Flag Settings using the RTV Video Protocol ......H-54 Sharing Content via the Polycom CSS Plug-in for Lync Clients ........H-55 Guidelines ......................H-55 Configuring the MCU for Content Sharing via the Polycom CSS Plug-in ..H-55 Setting the System Flag ..................H-56 Conference Profile Settings ................H-56 Monitoring the Participant connection ............H-57...
Page 24 Known Issues ....................... H-78 Polycom Solution Support ..................H-79 Appendix I - Polycom Open Collaboration Network (POCN) ... . . I-1 Collaboration With Cisco’s Telepresence Interoperability Protocol (TIP) ..... I-1 Deployment Architectures ....................
Page 25 Solution Interoperability Table ................I-32 TIP Layout Support & Resource Usage ..............I-34 Supported TIP Resolutions and Resource Allocation ..........I-34 Supported Resolutions ..................I-34 Resource Allocation ....................I-35 Configuring the Microsoft, Cisco and Polycom Components ........I-35 Encryption ......................I-41 Guidelines .......................I-41 Resolution Configuration .....................I-45 Endpoints ........................I-45 Content ........................I-46...
Page 26 RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide xxiv Polycom, Inc...
Page 27: Realpresence Collaboration Server (Rmx) 1500/2000/4000 Overview
Configure the Collaboration Server to support special call flows and conferencing requirements, such as Cascading Conferences and Gateway Calls. • Configure the Collaboration Server to support Polycom third party and partner environments such as Microsoft, IBM, Cisco, Avaya, Broadsoft and Siemens. •...
Page 28: How This Guide Is Organized
Polycom RMX systems. This guide describes administration-level tasks. For detailed description of first time installation and configuration, description of the RMX Web Client, and basic operation of your RMX system, see the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Getting Started Guide.
Page 29: About The Polycom® Realpresence Collaboration Server (Rmx) 1500/2000/4000 System
(Internet Engineering Task Force). The MCU can be used as a standalone device to run voice and video conferences or it can be used as part of a solution provided by Polycom. This solution may include the following components: •...
Page 30 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The following diagram describes the multipoint video conferencing configuration with the Collaboration Server as a standalone system. ISDN Endpoints PSTN Phones E1/T1 PRI Lines RealPresence Collaboration Server (RMX) 1500/2000/4000 Web Client Endpoints...
Page 31: Network Services Guidelines
MPM+ cards installed in the RealPresence Collaboration Server (RMX) 2000 and RealPresence Collaboration Server (RMX) 4000. • MPMx Card Configuration Mode – Supported from Version 7.0, with MPMx cards installed in the RealPresence Collaboration Server (RMX) 1500, RealPresence Collaboration Server (RMX) 2000 and RealPresence Collaboration Server (RMX) 4000. Polycom, Inc.
Page 32: Viewing The Card Configuration Mode
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Viewing the Card Configuration Mode The Card Configuration Mode is determined according to the installed media card. The Licensing Mode and the Card Configuration Mode for your MCU can be viewed in the System Information dialog box (go to Administration >...
Page 33 Polycom TelePresence and vide conferencing endpoints, (CTS) ensuring optimum quality multi-screen, multipoint calls. POCN - Collaboration with The POCN solution, enables Polycom, Microsoft and Cisco users, Microsoft and Cisco in the each within their own environment, to participate in the same same environment conference running on a RMX.
Page 34: Workstation Requirements
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 1-2 Features Supported with MPMx Card Configuration Mode Only Feature Name Description RTV B-Frame Support The MCU supports Microsoft RTV B-Frame encoder of real-time video enhancing the viewing experience for Microsoft Lync clients. It...
Page 35 When installing the RMX Web Client, Windows Explorer >Internet Options> Security Settings must be set to Medium or less. It is not recommended to run RMX Web Client and Polycom CMAD applications simultaneously on the same workstation. If you have problems getting the Collaboration Server Web Client to work with Windows 8, it is recommended to run Internet Explorer as an administrator by holding the shift key and right-clicking on the IE icon, and then select Run as Administrator.
Page 36 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide 1-10 Polycom, Inc.
Page 37: Conference Profiles
(SIP, H.323, PSTN and ISDN) and video parameters: • Video protocols: H.261, H.263, H.264 Base and High profile and RTV • Video Resolutions: from QCIF, CIF and up to 1080p • Frame rates up to 60 fps Polycom, Inc.
Page 38: Media Relay - Svc Conferencing
SAC audio protocol. It offers high resolution video conferencing with low end-to-end latency, improved Error Resiliency and higher system capacities. The Polycom multipoint media server, serves as an integrated media relay engine that provides media streams for displaying conferences at low latency video experience in video conferences.
Page 39 CP and SVC to Mixed CP and SVC) ** Only Basic Cascading is available *** For AVC, the LPR error resiliency is used, however for SVC endpoints, new error resiliency methods are used ‡. Content Line Rate is fixed at 128Kbps. Polycom, Inc.
Page 40: Avc Conferencing - Video Session Types
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide AVC Conferencing - Video Session Types All endpoints have AVC capabilities and can connect to AVC conferences running on the MCU. AVC-based Endpoints can connect using different signaling protocols and different video protocols.
Page 41: Video Protocol Support In Cp Conferences
The following Video protocols are supported in CP conferences: • H.261 - the legacy video compression algorithm mandatory to all endpoints. It is used by endpoints that do not support other protocols. Polycom, Inc.
Page 42: Video Switching (Vsw) Conferencing
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide • H.263 - a video compression algorithm that provides a better video quality than H.261. This standard is not supported by all endpoints. • H.264 Base Profile - a video compression standard that offers improved video quality, especially at line rates lower than 384 Kbps.
Page 43 180 participants with the MPMx card. • The display aspect ratio is 4x3 or 16x9. • Site (endpoint) names, skins, message overlay etc. are not supported in Video Switching. • Video forcing is enabled at the conference and participant levels. Polycom, Inc.
Page 44: Line Rates For Cp And Vsw
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide • To connect to a Video Switching conference via Entry Queue, the Profile assigned to the Entry Queue must be set to Video Switching. It is recommended to use the same profile for both the destination conference and Entry Queue.
Page 45: Avc Conferencing Parameters
— H.263 4CIF - A high video resolution available to H.263 endpoints that do not support H.264. It is only supported for conferences in which the video quality is set to sharpness and for lines rates of 384kbps to 1920kbps. Polycom, Inc.
Page 46: Supplemental Conferencing Features
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide — Standard Definition (SD) - A high quality video protocol which uses the H.264 and H.264 High Profile video algorithms. It enables compliant endpoints to connect to Continuous Presence conferences at resolutions of 720 x 576 pixels for PAL systems and 720 x 480 pixels for NTSC systems.
Page 47: Tip Support
TIP Support TIP is a proprietary protocol created by Cisco for deployment in Cisco TelePresence systems (CTS). Polycom’s solution is to allow the Collaboration Server to natively inter-operate with Cisco TelePresence Systems, ensuring optimum quality multi-screen, multipoint calls. For more information, see "Collaboration With Cisco’s Telepresence Interoperability Protocol (TIP)”...
Page 48 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 2-5 Default CP Only Conference Profile Settings (Continued) Setting Value Content Protocol H.264 HD Send Content to legacy endpoints Enabled Presentation Mode Disabled Same Layout Disabled Lecturer View Switching Disabled Telepresence Mode...
Page 49: Svc-Based Conferencing
30fps, 15fps, and 7.5fps, 360p at 15fps and 7.5fps, and 180p at 7.5fps. The Polycom SVC-enabled endpoints (such as Polycom® RealPresence® Desktop and Polycom® RealPresence® Mobile) compose the layout according to their layout settings and video capabilities. This enables the MCU to send or relay the selected video streams to each endpoint without processing the video streams and sending the composite video layout to the endpoints.
Page 50: Guidelines
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The video streams displayed in the conference layout on each endpoint is obtained from the different streams received from each of the endpoints displayed in the layout. Depending on the size of the video cell in the configured layout, the endpoint requests the video stream in the required resolution from the RealPresence Collaboration Server.
Page 51 Chapter 2-Conference Profiles — Polycom SVC-enabled endpoints (Polycom® RealPresence® Desktop, Polycom® RealPresence® Mobile) — Ad Hoc conferencing via Meeting Rooms and ongoing conferences • SVC Only conferences can run on the same MCU as AVC Only conferences. • All the endpoints participating in a single SVC Only conference must be connected to the same media card and cannot be handled by different media cards as the SVC media streams cannot be shared between them.
Page 52: Mcu Supported Resolutions For Svc Conferencing
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide • The following functionality and features are not supported during SVC Only conferences: — FECC — Skins. The video cells are displayed on the endpoint’s default background. — IVR functionality — Conference Gathering phase —...
Page 53: Default Profile Settings In Svc Only Conferencing Mode
H.264 Cascading and SVC Optimized Presentation Mode Not applicable Send Content to legacy endpoints Disabled Same Layout Not applicable Lecturer View Switching Not applicable Telepresence Mode Auto Telepresence Layout Mode Continuous Presence Auto Scan Interval Not applicable 2-17 Polycom, Inc.
Page 54: Mixed Cp And Svc Conferencing
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 2-7 Default SVC Only Conference Profile Settings (Continued) Setting Value Auto Layout Enabled (Only available option) Echo Suppression Enabled Keyboard Noise Suppression Disabled Audio Clarity Enabled Mute participants except the lecturer...
Page 55: Default Profile Settings In A Mixed Cp And Svc Conferencing Mode
SVC & CP conferences, PSTN (Audio Only) calls are supported.) Dial-out is not available in Mixed CP and SVC conferences. The default settings are as follows: Table 2-8 Default Mixed CP and SVC Conference Profile Settings Setting Value Profile Name Factory_Mix_SVC_CP_Video_Profile 2-19 Polycom, Inc.
Page 56 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 2-8 Default Mixed CP and SVC Conference Profile Settings (Continued) Setting Value Line Rate 1920Kbps Video Switching Disabled Operator Conference Disabled Encryption Enabled Packet Loss Compensation (LPR Enabled for AVC participants only...
Page 57: Resource Capacities For Mixed Cp And Svc Conferences
180p is sent instead. Translations between different endpoints can be done without using the highest resolution, thus saving translation resources. CP video layouts in mixed CP and SVC conferences support the standard resolutions as in normal CP conferences. 2-21 Polycom, Inc.
Page 58 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Taking these factors into consideration and the type of MCU deployed in the environment, the resource capacities for a mixed CP and SVC conference can vary. The following table describes an example of the resource capacity allocations for the RealPresence Collaboration Server: System Resources are now reported in terms of HD720p30 CP ports.
Page 59 Chapter 2-Conference Profiles The following diagram illustrates the amount of AVC to SVC port resources that are used in an actual mixed CP and SVC conference: 2-23 Polycom, Inc.
Page 60: Viewing Profiles
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Viewing Profiles Conference Profiles are listed in the Conference Profiles list pane. To list Conference Profiles: In the RMX Management pane, expand the Rarely Used list. Click the Conference Profiles button. The Conference Profiles are displayed in the List pane.
Page 61: Profiles Toolbar
You can modify any of the Profile’s parameters but you cannot rename the Profile. To modify the Profile Properties: In the Conference Profiles list, double -click the Profile icon or right-click the Profile icon, and then click Profile Properties. The Profile Properties - General dialog box opens. 2-25 Polycom, Inc.
Page 62: Deleting A Conference Profile
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Deleting a Conference Profile To delete a Conference Profile: In the Conference Profiles list, select the Conference Profile you want to delete. Click the Delete Profile button. Right-click the Conference Profile to be deleted and select Delete Profile from the drop- down menu.
Page 63: Defining Avc Cp Conferencing Profiles
Defining AVC CP Conferencing Profiles To define a new Profile: In the RMX Management pane, click Conference Profiles. In the Conference Profiles pane, click the New Profile button. The New Profile – General dialog box opens. 2-27 Polycom, Inc.
Page 64 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Define the Profile name and, if required, the Profile - General parameters: Table 2-13 New AVC CP Profile - General Parameters Field/Option Description Display Name Enter a unique Profile name, as follows: •...
Page 65 Endpoints option in the Video Quality tab is cleared and disabled. For more information, see Chapter 1, “Operator Assistance & Participant Move” on page 1-1. Click the Advanced tab. The New Profile – Advanced dialog box opens. 2-29 Polycom, Inc.
Page 66 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Define the following parameters: Table 2-14 New AVC CP Profile - Advanced Parameters Field/Option Description Encryption Select the Encryption option for the conference: • Encrypt All - Encryption is enabled for the conference and all conference participants must be encrypted.
Page 67 From Version 8.1.1, Polycom endpoints can also connect to Entry Queues, Meeting Rooms and conferences using the TIP protocol. The connection of the Polycom endpoints with TIP protocol to a TIP Compatible Entry Queues, Meeting Rooms and conferences using the TIP protocol is enabled when the Polycom endpoints are registered to the CUCM and the Prefer TIP option is selected in the conference Profile.
Page 68 Conferencing Add-in for Microsoft Outlook: • If the conference is launched by the Polycom Conferencing Add-in for Microsoft Outlook the field information is received from the meeting invitation and existing field value are overridden. For more information see "Polycom Conferencing for Microsoft Outlook®” on page 12-1.
Page 69 Default: English Note: When working with the Polycom Conferencing Add-in for Microsoft Outlook, the language selected should match the language selected for the conference in the Polycom Conferencing Add-in for Microsoft Outlook to ensure that the Gathering Phase slide displays correctly.
Page 70 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Click the Video Quality tab. The New Profile – Video Quality dialog box opens. Define the following parameters: Table 2-16 New AVC CP Profile - Video Quality Parameters Field/Option Description People Video Definition...
Page 71 Default: On Note: When Auto Brightness is enabled, color changes may be observed in computer-based VGA Content sent by HDX endpoints through the People video channel. Note: From Version 8.1, the MPM+ media card is not supported. 2-35 Polycom, Inc.
Page 72 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 2-16 New AVC CP Profile - Video Quality Parameters (Continued) Field/Option Description Content Video Definition Content Settings Select the transmission mode for the Content channel: • Graphics — basic mode, intended for normal graphics •...
Page 73 Endpoints selection is cleared and the option is disabled. • If the Same Layout option is selected, the Send Content to Legacy Endpoints selection is cleared and is disabled. Note: From Version 8.1, the MPM+ media card is not supported. 2-37 Polycom, Inc.
Page 74 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 2-16 New AVC CP Profile - Video Quality Parameters (Continued) Field/Option Description Send Content to • If the Send Content to Legacy Endpoints is enabled, TIP Legacy Endpoints Compatibility Mode setting cannot be modified.
Page 75 For example, if the number of connected participants is 4, the default layout is 2x2, but as only 3 participants are displayed in the layout (the participants do not see themselves), one cell is empty. 2-39 Polycom, Inc.
Page 76 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 2-17 New AVC CP Profile - Video Settings Parameters (Continued) Field/Option Description Telepresence Mode Select the Telepresence Mode from the drop-down menu: • Off - Normal conference video is sent by the RMX.
Page 77 The Fade In / Fade Out feature can be disabled by adding a new flag to the System Configuration. The Value of the new flag must be: FADE_IN_FADE_OUT=NO. For more information about System Flags, see the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide, "Modifying System Flags” on page 21-1.
Page 78 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide 12 To select the Video Layout for the conference, click the required number of windows from the layouts bar and then select the windows array. The selected layout is displayed in the Video Layout pane.
Page 79 This option is activated only in MPM+ Card Configuration Mode. Suppression Select this option to let the system use an algorithm to search for and detect keyboard noises and automatically mute them when detected. Note: From Version 8.1, the MPM+ media card is not supported. 2-43 Polycom, Inc.
Page 80 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 2-20 New AVC CP Profile - Audio Settings Parameters (Continued) Field/Option Description Audio Clarity When selected, improves received audio from participants connected via low audio bandwidth connections, by stretching the fidelity of the narrowband telephone connection to improve call clarity.
Page 81 “speaker” the endpoint is automatically un-muted by the system. If the speaker halts his/her conversation and the line still emits noises, the endpoint will be automatically muted again. Clear this check box to disable the feature. For more details, see "Permanent Conference” on page 3-41. 2-45 Polycom, Inc.
Page 82 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide 15 For CP Conferences only: Click the Skins tab to modify the background and frames. The New Profile - Skins dialog box opens. In Classic View (for the first two skin options) the frames fill the screen with their borders touching 16 Select one of the Skin options.
Page 83 Once the conference is activated, the participants are automatically connected to the conference. When the check box is cleared, the conference starts when the first participant connects to it and ends at the predefined time or according to the Auto Terminate rules when enabled. 2-47 Polycom, Inc.
Page 84 Note: The Chairperson can be either an AVC-enabled or SVC- enabled endpoint. 19 Optional. Click the Recording tab to enable conference recording with Polycom RSS 2000/4000. The New Profile - Recording tab opens. 20 Define the following parameters:...
Page 85 Recording Links defined on the RMX can be given a descriptive name and can be associated with a Virtual Recording Room (VRR) saved on the Polycom® RSS™ 4000 Version 6.0 Recording and Streaming Server (RSS). For more information see "Recording Conferences” on page 1-1.
Page 86 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide 21 For MPMx Card Configuration Mode and CP Conferences only: Click the Site Names tab to display the Site Names dialog box. Using the Site Name dialog box, you can control the display of the site names by defining the font, size, color, background color and transparency and position within the Video Window.
Page 87 Note: Choose a Background Color combination that is suitable for viewing at the conference’s video resolution. At low resolutions, it is recommended to select brighter colors as dark colors may not provide for optimal viewing. 2-51 Polycom, Inc.
Page 88 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 2-23 New AVC CP Profile - Site Names Parameters (Continued) Field Description Display Position Select the pre-set position for the display of the Site Names. Selection Site Names Position LeftTop (Default)
Page 89 Move the slider to the left to move the vertical position of the Site Names upward within the Video Windows. Move the slider to the right to move the vertical position of the Site Names downward within the Video Windows. 2-53 Polycom, Inc.
Page 90 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 2-23 New AVC CP Profile - Site Names Parameters (Continued) Field Description Background Move the slider to the left to decrease the transparency of the Transparency background of the Site Names text. 0 = No transparency (solid background color).
Page 91 Select the size of the text font from the list: Small, Medium or Large. Default: Small Note: In some languages, for example Russian, when a large font size is selected, both rolling and static messages may be truncated if the message length exceeds the resolution width. 2-55 Polycom, Inc.
Page 92 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 2-24 New AVC CP Profile - Message Overlay Parameters (Continued) Field Description Color From the drop-down menu select the color and background of the Message Overlay display text. The choices are:...
Page 93 Profile in which registration is not configure to conferencing entities will prevent them from registering. By default, Registration is disabled in the Conference Profile, and must be enabled in Profiles assigned to conferencing entities that require registration. 2-57 Polycom, Inc.
Page 94 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide 24 Define the following parameters: Table 2-25 New AVC CP Profile - Network Services Parameters Parameter Description IP Network Services: Service Name This column lists all the defined Network Services, one or several depending on the system configuration.
Page 95: Defining A Video Switching Conference Profile
Video Switching enabled. It is recommended to use the same Profile for both the target conference and Entry Queue. To Create a Video Switching-enabled Profile: In the RMX Management pane, click Conference Profiles. In the Conference Profiles pane, click the New Profile button. The New Profile – General dialog box opens. 2-59 Polycom, Inc.
Page 96 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Define the Profile name and, if required, the Profile - General parameters: Table 2-26 New AVC Profile (VSW) - General Parameters Field/Option Description Display Name Enter a unique Profile name, as follows: •...
Page 97 (for example, 720p instead of 1080p). You may need to select the required resolution again, provided the selected line rate is higher than the minimum threshold line rate defined for that resolution in the system configuration. For more details, see “Minimum Threshold Line Rate System Flags” below. 2-61 Polycom, Inc.
Page 98: H.264 High Profile Support In Video Switching Conferences
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide When Video Switching is selected for the conference, the following options are not available: — Operator Conference — Gathering Phase — Video Quality • Send Content To Legacy Endpoints — Video Settings: •...
Page 99: Minimum Threshold Line Rate System Flags
• Before they can be modified, all of the System Flags mentioned above must be added to the system.cfg file using the RMX Menu – Setup option. For more information see "Modifying System Flags” on page 21-1. 2-63 Polycom, Inc.
Page 100: Defining Svc Conferencing Profiles
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Defining SVC Conferencing Profiles Although SVC Conferencing Mode options are available in Conference Profiles, it is advised that they not be used with Version 8.1.4.J. To define SVC Only Profile: In the RMX Management pane, click Conference Profiles.
Page 101 Note: This field is displayed in all tabs. Line Rate Select the conference bit rate. The line rate represents the combined video, audio and Content rate. The default setting for SVC Only conference is 1920kbps. Notes: • This field is displayed in all tabs. 2-65 Polycom, Inc.
Page 102 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 2-28 New SVC Profile - General Parameters (Continued) Field/Option Description Routing Name Enter the Profile name using ASCII characters set. The Routing Name can be defined by the user or automatically generated by the system if no Routing Name is entered as follows: •...
Page 103 For more details, see FW NAT Keep Alive When selected, an FW NAT Keep Alive message is sent at an interval defined in the field below the check box. Interval The time in seconds between FW NAT Keep Alive messages. 2-67 Polycom, Inc.
Page 104 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Click the Video Quality tab. The New Profile – Video Quality dialog box opens. In SVC Profiles, the video and Content sharing parameters cannot be modified and they are set to the following parameters:...
Page 105 Chapter 2-Conference Profiles Click the Video Settings tab. By default, the layout is set to Auto Layout and it cannot be changed. All other video settings options are unavailable in SVC Only conferences. 10 Click the Audio Settings tab. 2-69 Polycom, Inc.
Page 106 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide All the Audio options are disabled in SVC Only Profiles. 11 Click the IVR tab. 12 If required, set the following parameters: Table 2-31 New AVC CP Profile - IVR Parameters Field/Option...
Page 107 Registration of conferencing entities such as ongoing conferences, Meeting Rooms, and SIP Factories with SIP servers is done per conferencing entity. This allows better control of the number of entities that register with each SIP server. Selective registration is 2-71 Polycom, Inc.
Page 108: Defining Mixed Cp And Svc Conferencing Profiles
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide enabled by assigning a conference Profile in which registration is configured for the required conferencing entities. Assigning a conference Profile in which registration is not configure for conferencing entities will prevent them from registering. By default, Registration is disabled in the Conference Profile, and must be enabled in Profiles assigned to conferencing entities that require registration.
Page 109: Cp Conferencing Additional Information
Although the following Overlay Layout is included in the Profiles - Video Settings dialog box, it is not available for use in any conferencing mode and is only available when included in the Polycom® Multipoint Layout (MLA) application: 2-73 Polycom, Inc.
Page 110: Guidelines
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Single Overlay Cell: 2-4 Screens These Overlay Layouts will only be available in ITP (Telepresence) conferences when support for Overlay Layouts is included in the Polycom® Multipoint Layout (MLA) application. Guidelines •...
Page 111 Overlay Layouts are not available for selection when using PCM or Click&View. PCM is not supported when the RMX is in Ultra Secure Mode. For more information see the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide for Maximum Security Environments, "Ultra Secure Mode” on page 1-1.
Page 112: Selecting The Overlay Layouts
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Selecting the Overlay Layouts The Overlay Layouts are selected in the New Profile - Video Settings dialog box, in the Overlay tab of the Video Layout tree. New Tab: Overlay 2 Standalone...
Page 113: Site Names Definition
Conference Properties - Site Names dialog box. Changes are immediately visible to all participants. • Site Names display text and background color is dependent on the Skin selected for the conference: — Plain Skins - Site Names text is displayed without a background. 2-77 Polycom, Inc.
Page 114 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide — Picture Skins - Site Names text is displayed with a background. Plain Skins Picture Skins • In MPMx Card Configuration Mode, the Site Names tab options replace the functionality of the System Flags that were used in versions 7.6 and earlier (as for MPM+).
Page 115: Site Names Display Position
Preset positions include: LeftTop RightTop LeftMiddle RightMiddle LeftBottom Bottom RightBottom Custom When Custom is selected, the current position becomes the initial position for Site Names position adjustments using the Horizontal and Vertical Position sliders. Preset Position LeftTop 2-79 Polycom, Inc.
Page 116: Message Overlay For Text Messaging
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The Horizontal and Vertical Position sliders are automatically adjusted to match the Display Position drop-down menu preset selection. Moving the Horizontal and Vertical Position sliders >> Drag the Horizontal and Vertical Position sliders to adjust the position of the Site Names display.
Page 117 • Sending text messages using Message Overlay can be enabled or disabled during the ongoing conference. For more details, see the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Getting Started Guide, "Sending Text Messages to All Participants Using Message Overlay (AVC-based Conferences)” on page 3-63.
Page 118: Chinese Font Types
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Chinese Font Types On an RMX with an MPMx card a user can select one of several Chinese fonts for use when sending text over video. New fonts can be selected with the following features: •...
Page 119: Exporting And Importing Conference Profiles
Exporting All Conference Profiles from an MCU To export all Conference Profiles from an MCU: In the RMX Management pane, expand the Rarely Used list. Click the Conference Profiles button. The Conference Profiles are displayed in the List pane. 2-83 Polycom, Inc.
Page 120: Exporting Selected Conference Profiles
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Click the Export Conference Profiles button or right-click the Conference Profiles pane, and then click Export Conference Profiles. The Conference Profile - Export dialog box is displayed. In the Export Path field, click Browse to navigate to the location of the desired path where you want to save the exported file.
Page 121: Importing Conference Profiles
You can import Conference Profiles from another MCU in your environment. To import Conference Profiles: In the RMX Management pane, expand the Rarely Used list. Click the Conference Profiles button. The Conference Profiles are displayed in the List pane. 2-85 Polycom, Inc.
Page 122 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Click the Import Conference Profiles button or right-click the Conference Profiles pane, and then click Import Conference Profiles. The Conference Profile - Import dialog box is displayed. In the Import Path field, click Browse to navigate to the path and file name of the exported Conference Profiles you want to import.
Page 123: Video Protocols And Resolution Configuration For Cp Conferencing
HD 1080p 1920 x 1080 pixels at 30 fps • HD 1080p 1920 x 1080 pixels at 60 fps (Symmetric in Motion, a-symmetric in Sharpness) From Version 7.1, MPM media cards are not supported. From Version 8.1, MPM+ media cards are not supported. Polycom, Inc.
Page 124: Video Display With Cif, Sd And Hd Video Connections
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Video Display with CIF, SD and HD Video Connections Although any combination of CIF, SD and HD connections is supported in all CP conferences, the following rules apply: • In a 1X1 Video Layout: —...
Page 125: Cp Conferencing With H.263 4Cif
The creation of a new H.263 4CIF slide is supported in the IVR Service in addition to the current H.263 IVR slide. If users utilize the default Polycom slides that are delivered with the Collaboration Server, the slide’s resolution will be as defined in the profile, i.e. SD, HD, CIF, etc.
Page 126: H.263 4Cif Guidelines
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide For more information see “High Resolution Slides” on page 1-14. H.263 4CIF Guidelines • H.263 4CIF is supported with H.323, SIP and ISDN connection endpoints. • H.263 4CIF is supported in CP mode only.
Page 127: H.264 Base Profile Decision Matrix
H.264 Base Profile and Video Quality setting Sharpness and Motion for MPM+ and MPMx Card Configuration Modes. Figure 3-1 Resolutions used per Line Rates When Resolution Configuration is set to Resource- Quality Balanced Configuration in Sharpness and Motion Mode, MPM+ Polycom, Inc.
Page 128 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Figure 3-2 Resolutions used per Line Rates When Resolution Configuration is set to Resource- Quality Balanced Configuration in Sharpness and Motion Mode, MPMx Figure 3-3 Resolutions used per Line Rates When Resolution Configuration is set to Resource Optimized Configuration in Sharpness and Motion Mode, MPM+ Polycom, Inc.
Page 129 Resolutions used per Line Rates When Resolution Configuration is set to Resource Optimized Configuration in Sharpness and Motion Mode, MPMx Figure 3-5 Resolutions used per Line Rates When Resolution Configuration is set to Quality Optimized Configuration in Sharpness and Motion Mode, MPM+ Polycom, Inc.
Page 130 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Figure 3-6 Resolutions used per Line Rates When Resolution Configuration is set to Quality Optimized Configuration in Sharpness and Motion Mode, MPMx Polycom, Inc.
Page 131: H.264 High Profile Decision Matrices (Mpmx)
Resolutions used per Line Rates When Resolution Configuration is set to Resource- Quality Balanced Configuration in Sharpness and Motion Mode, MPMx Figure 3-8 Resolutions used per Line Rates When Resolution Configuration is set to Quality Optimized Configuration in Sharpness and Motion Mode, MPMx Polycom, Inc.
Page 132: H.264 Base Profile And High Profile Comparison
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Figure 3-9 Resolutions used per Line Rates When Resolution Configuration is set to Resource Optimized Configuration in Sharpness and Motion Mode, MPMx H.264 Base Profile and High Profile Comparison The following illustrations show a comparison between the resolutions used at various line rates for H.264 baseline and the H.264 High Profile, for Motion and Sharpness Video Quality...
Page 133 3-10Resolution usage for H.264 High Profile and H.264 Base Profile for Motion at various line rates when Resolution Configuration is set to Resource-Quality Balanced Figure 3-11Resolution usage for H.264 High Profile and H.264 Base Profile for Motion at various line rates when Resolution Configuration is set to Video Quality Optimized 3-11 Polycom, Inc.
Page 134: Default Minimum Threshold Line Rates And Resource Usage Summary
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Figure 3-12Resolution usage for H.264 High Profile and H.264 Base Profile for Motion at various line rates when Resolution Configuration is set to Resource Optimized Default Minimum Threshold Line Rates and Resource Usage Summary The following Table summarizes the Default Minimum Threshold Line Rates and Video Resource usage for each of the pre-defined optimization settings for each Resolution, H.264...
Page 135 Sharpness Motion High 1920 Default HD720p30 kbps Base 1024 1920 High 1024 Default SD 60 kbps Base 1024 1024 High Default SD 30 kbps Base High Default CIF 60 kbps Base High Default CIF 30 kbps Base 3-13 Polycom, Inc.
Page 136: Resolution Configuration For Cp Conferences
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide • The table above lists resource consumption for H.264. • For H.263 with MPMx cards: • CIF resolution consumes 1.5 resources. • 4CIF resolution consumes 3 resources. Resolution Configuration for CP Conferences The Resolution Configuration dialog box enables you to override the default video resolution decision matrix, effectively creating your own decision matrix.
Page 137: Configuration Mode
MPM Cards MPM+ Cards MPMx Cards HD 720p30 HD 1080p30 HD 1080p60 SD 30 HD 720p30 HD 1080p30 SD 15 SD 30 HD 720p30 CIF 30 CIF 30 SD 30 CIF 30 3-15 Polycom, Inc.
Page 138: Resolution Configuration Pane
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Limiting Maximum Resolution Before a selection is made in this pane, the Maximum CP Resolution of the system is determined by the MAX_CP_RESOLUTION System Flag. The MAX_CP_RESOLUTION flag value is applied to the system during First Time Power-on and after a system upgrade.
Page 139: Sharpness / Motion Resolution Slider Panes
2560kbps and 4096kbps that would have connected at HD 720p30 resolution will instead connect at HD 1080p30 resolution. Each of the affected endpoints will connect at higher resolution but will use 2 system resources instead of 1 system resources. 3-17 Polycom, Inc.
Page 140: Modifying The Resolution Configuration In Mpmx Card Configuration Mode
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Modifying the Resolution Configuration in MPMx Card Configuration Mode The Resolution Configuration - Basic Configuration dialog box is the first dialog box displayed when the RMX is in MPMx Card Configuration Mode.
Page 141: Resolution Configuration Pane
• When it is necessary to maintain backward compatibility with previous versions. • When working with Polycom DMA/RealPresence Resource Manager. The Balanced settings are described in the section: "Default Minimum Threshold Line Rates and Resource Usage Summary” on page 3-12.
Page 142: Resolution Configuration - Detailed
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide System resource usage is optimized by allowing high resolution connections only at high line rates and may result in lower video resolutions (in comparison to other resolution configurations) for some line rates.
Page 143 The following example demonstrate the usage of the sliders. • Moving the HD720p30 resolution slider from 1024kbps to 1920kbps increases the minimum connection threshold line rate for that resolution. Endpoints connecting at line rates between 1024kbps and 1920kbps that would have connected at 3-21 Polycom, Inc.
Page 144: Flag Settings
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide HD 720p30 resolution will instead connect at SD 30 resolution. Each of the affected endpoints will connect at lower resolution but will use less video resources. • Moving the HD1080p30 resolution slider from 4096kbps to 2560kbps decreases the minimum connection threshold line rate for that resolution.
Page 145: Additional Video Resolutions In Mpm+/Mpmx Card Configuration Mode
MPM+ or MPMx Mode: • CIF 352 x 288 pixels at 50 fps. • WCIF 512 x 288 pixels at 50 fps. • 848 x 480 pixels at 50 fps. • W4CIF 1024 x 576 pixels at 30 fps. 3-23 Polycom, Inc.
Page 146 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide • HD 720p 1280 x 720 pixels at 60 fps (symmetric with MPMx). • HD 1080p 1920 x 1080 pixels at 30 fps (symmetric with MPMx). • HD 1080p 1920 x 1080 pixels at 60 fps (asymmetric with MPMx).
Page 147: Additional Conferencing Information
Content Sharing Content such as graphics, presentations, documents or live video can be shared with conference participants using the H.239 (H.323) or BFCP (SIP) protocol, which is the standard protocols for content sharing or Polycom’s proprietary protocol People+Content. Polycom, Inc.
Page 148: H.239 Protocol
Cascade links declare H.239 capabilities and they are supported in Star and MIH cascading topologies. For more details, see "Cascading Conferences - H.239-enabled MIH Topology” on page 5-28. People+Content People+Content utilizes a different signaling protocol and is Polycom’s proprietary equivalent of H.239. Guidelines •...
Page 149: Sip Bfcp Content Capabilities
YES resulting in BFCP capability being declared with all vendors’ endpoints unless it is set to NO. When set to NO, the RMX will declare SIP People+Content and BFCP capabilities to Polycom and Avaya endpoints. • The ENABLE_FLOW_CONTROL_REINVITE System Flag should be set to NO when SIP BFCP is enabled.
Page 150: Defining Content Sharing Parameters For A Conference
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The RMX’ s Content sharing determined by the System Flag’s settings and SIP Client capabilities are summarized in Table 4-1. Table 4-1 System Flag - SIP_BFCP_DIAL_OUT_MODE SIP Client: BFCP Support Flag Value...
Page 151 Chapter 4-Additional Conferencing Information Content parameters are defined in the Conference Profiles - Video Quality dialog box. The parameters change according to the Conferencing Mode. AVC CP Conferencing Mode Conferencing Mode Polycom, Inc.
Page 152 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide In the Content Video Definition section, select the Content Settings and Protocol as follows: Table 4-2 H.239 Content Options Field Description Content Settings Select the transmission mode for the Content channel: •...
Page 153: Content Sharing Parameters In Content Highest Common (Content Video Switching) Mode
“Sending Content to Legacy Endpoints (AVC Only)” on page 4-20. Click OK. Content Sharing Parameters in Content Highest Common (Content Video Switching) Mode This section describes the possible content sharing parameters when content Highest Common mode is used: • Content Settings • Content Protocol • Content Resolution Polycom, Inc.
Page 154: Content Settings
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Content Settings The Content channel can transmit one of the following modes: • Graphics – for standard graphics. This is the default mode in AVC conferences and the only supported mode for SVC conferences.
Page 155: Content Protocols
Content sharing is stopped and must be manually restarted using H.263 (i.e. the endpoint using H.263 Content Protocol must connect first), for all participants to receive content. If the H.263 endpoint disconnects, Content sharing must be manually stopped and restarted and will automatically upgrade to the H.264 protocol. Polycom, Inc.
Page 156 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide • Endpoints that do not have at least H.263 capability can connect to the conference but cannot share Content. • This option is not available in SVC Conferencing Mode and CP and SVC Conferencing Mode.
Page 157 Participant 1 Participant and entire conference share content at 192Kbps Participant receives content in the video channel (Legacy) 1024 Participant 2 Participant and entire conference share content at 384Kbps 1024 Participant and entire conference share content at 384Kbps 4-11 Polycom, Inc.
Page 158 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide H.264 Cascade and SVC Optimized The H.264 Cascade and SVC Optimized option maintains content quality and minimizes the amount of content refreshes that occur in large cascading conferences when participants connect or disconnect from the conference.
Page 159 Bit Rate Allocation to Content Channel by Line Rate, Content Settings & Content Resolution in AVC CP Conferencing Content Bit Rate Allocation per Conference Line Rate (kbps) Cascade Content Resolution/ 1472 Settings 1024 1728 2048 4096 1152 1920 HD720/5 Graphics HD720/30 HD1080/15 1152 1152 4-13 Polycom, Inc.
Page 160 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 4-7 Bit Rate Allocation to Content Channel by Line Rate, Content Settings & Content Resolution in AVC CP Conferencing (Continued) Content Bit Rate Allocation per Conference Line Rate (kbps) Cascade Content...
Page 161: Selecting A Customized Content Rate In Avc Cp Conferences
For example, one conference may have a line rate of 2 Mbps, and the other a line rate of is 512kbps. Guidelines: • Cascaded conferences may have different Conference Line Rates. • The Customized Content Rate must be the same for all cascaded conferences. 4-15 Polycom, Inc.
Page 162 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide To Select the Customized Content Rate: Customized Content Rate is enabled in the Profile - Video Quality dialog box. In the Content Settings list, select Customized Content Rate. When selected, a drop-down menu of the available Conference Content Rates is displayed.
Page 163: Modifying The Threshold Line Rate For Hd Resolution Content
Content at HD1080 Resolution. The default is 768 kbps. When the threshold value is set to 0, HD720p/ HD1080p resolutions for Content sharing are disabled. To modify the HD Resolution Content threshold line rate: On the RMX menu, click Setup > System Configuration. The System Flags dialog box opens. 4-17 Polycom, Inc.
Page 164: Sharing Content Using Multiple Content Resolutions Mode
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide In the MCMS_PARAMETERS tab, double-click the MIN_H239_HD1080_RATE entry. The Update Flag dialog box is displayed. In the Value field, enter the minimum line rate at which HD1080 Resolution Content will be enabled.
Page 165: Enabling Multiple Content Resolutions For Content Sharing
In this case, resources are allocated immediately when the conference is started. Enabling Multiple Content Resolutions for Content Sharing The Multiple Content Resolutions mode is enabled or disabled in the conference Profile, in the Video Quality Tab. 4-19 Polycom, Inc.
Page 166: Sending Content To Legacy Endpoints (Avc Only)
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide To enable Multiple Content Resolutions: In a new or existing Conference Profile, click the Video Quality tab. If the Conference Mode is not CP (Continuous Presence), select CP. Select the Multiple Resolutions check box.
Page 167: Guidelines For Sending Content To Legacy Endpoints
When Contents is sent to legacy endpoints, their video layout automatically changes to a “Content layout” which is defined by the system flag LEGACY_EP_CONTENT_DEFAULT_LAYOUT and the Content is shown in the larger/top left (“speaker”) window. The video layouts of the other conference participants do not change. 4-21 Polycom, Inc.
Page 168 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The switch to the Content layout occurs in the Auto Layout, Presentation Mode, Lecture Mode and when a layout is selected for the conference. However, in Lecture Mode, when Content is sent to legacy endpoints, when switching to the Content layout, the Content is shown in the “lecturer/speaker”...
Page 169: Enabling The Send Content To Legacy Endpoints Option
To modify system flags: On the RMX menu, click Setup > System Configuration. The System Flags dialog box opens. In the MCMS_PARAMETERS tab double click the LEGACY_EP_CONTENT_DEFAULT_LAYOUT entry. The Edit Flag dialog box is displayed. 4-23 Polycom, Inc.
Page 170 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide In the Value field, enter the flag value for the required layout as follows: Table 4-9 LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values Layout Flag Value CP_LAYOUT_1X1 CP_LAYOUT_1X2 CP_LAYOUT_1X2HOR CP_LAYOUT_1X2VER CP_LAYOUT_2X1 CP_LAYOUT_1P2HOR CP_LAYOUT_1P2HOR_UP CP_LAYOUT_1P2VER CP_LAYOUT_2X2 CP_LAYOUT_1P3HOR_UP...
Page 171: Sending Content To Legacy Endpoints In Telepresence Mode
Exclusive Content Mode Exclusive Content Mode allows you to limit Content broadcasting to one participant, preventing other participants from interrupting the Content broadcasting while it is active. Guidelines • Exclusive Content Mode is available in all Conferencing Modes. 4-25 Polycom, Inc.
Page 172 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide • The Exclusive Content Mode is enabled or disabled by a check box in the in the Advanced tabs of the Conference Profile. The check box is cleared (feature is disabled) by default.
Page 173: Stopping A Content Session
— It is canceled by the RMX User via the Collaboration Server Web Client. — The owner releases it. — The endpoint of the Content Token owner disconnects from the conference. • The RMX User can cancel Content Token ownership. 4-27 Polycom, Inc.
Page 174: Giving And Cancelling Token Ownership (Avc Participants)
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide • In cascaded conferences, a participant functioning as the cascade link cannot be given token ownership. Giving and Cancelling Token Ownership (AVC Participants) To give token ownership: In the Participants list, right click the AVC-enabled endpoint that is to receive Content Token ownership.
Page 175: Managing Noisy Content Connections
Enter the duration in seconds to ignore the participant’s requests to refresh the Content display. Default setting: 10 • CONTENT_SPEAKER_INTRA_SUPPRESSION_IN_SECONDS This flag controls the requests to refresh (intra) the Content sent from the RMX system to the Content sender as a result of refresh requests initiated by other conference participants. 4-29 Polycom, Inc.
Page 176: Forcing Other Content Capabilities
Content Sharing via the Polycom CCS Plug-in for Microsoft Lync Clients From version 8.1, Polycom CCS (Content Collaboration Solution) Plug-in for Lync clients allows Lync clients to receive and send Content on a separate channel, without having to use the video channel.
Page 177: Workstation Requirements
DirectDraw Acceleration must be enabled and no other application is using the video resource • Hardware acceleration must be enabled Testing your Workstation To ensure that your workstation can display the video preview window: In Windows, click Start > Run. The Run dialog box opens. 4-31 Polycom, Inc.
Page 178 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide In the Open field, type dxdiag and press the Enter key or click OK. A confirmation message is displayed. Click Yes to run the diagnostics. The DirectX Diagnostic Tool dialog box opens.
Page 179: Previewing The Participant Video
— View Participant Received Video - to display the video sent from the conference to the participant. The Video Preview window opens. If the video card installed in the PC does not support DirectDraw Acceleration, a black window may be viewed. 4-33 Polycom, Inc.
Page 180: Gathering Phase
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Gathering Phase The Gathering Phase of an AVC (CP only) conference is the time period during which participants are connecting to a conference. During the Gathering Phase, a mix of live video from connected endpoints is combined with both static and variable textual information about the conference into a slide which is displayed on all connected endpoints.
Page 181: Gathering Phase Guidelines
The language of a Gathering Phase slide of a conference configured to include a Gathering Phase that is not launched by the Polycom Conferencing Add-in for Microsoft Outlook is configured by the administrator. Using the RMX Web Client, the administrator selects the language for the Gathering Phase slide.
Page 182: Gathering Phase Duration
Conferences that are configured to include a Gathering Phase that are not launched by the Polycom Conferencing Add-in for Microsoft Outlook need the following information to be entered via the New Profile or Profile Properties — Gathering Settings dialog box: •...
Page 183: Auto Scan
Conference Properties. In the Conference Properties - General dialog box, click Video Settings. The Video Settings tab is displayed. Auto Scan Interval(s) Drop Down Auto Scan Menu Button Option Selected Selected Video Layout Video Layout Cell 4-37 Polycom, Inc.
Page 184: Customized Polling
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide If Auto Layout check box is selected, clear it. In the video layout cell to be designated for Auto Scan, click the drop-down menu button and select Auto Scan. Select from the Auto Scan Interval(s) drop-down list the scanning interval in seconds.
Page 185 Optional. Move the participant down in the Scanning Order by clicking the Down button. Click the Apply button to confirm and keep the Conference Properties dialog box open, or click the OK the button to confirm and return to the RMX Web Client Main Screen. 4-39 Polycom, Inc.
Page 186: Media Encryption
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Media Encryption Encryption is available at the conference and participant levels, based on AES 128 (Advanced Encryption Standard) and is fully H.233/H.234 compliant and the Encryption Key exchange DH 1024-bit (Diffie-Hellman) standards.
Page 187: Mixing Encrypted And Non-Encrypted Endpoints In One Conference
Add the flag to system.cfg and set its value set to YES when Microsoft Office Communicator and Lync Clients. When any conferences on the RMX will have both MS- Lync clients and Polycom endpoints participating. Some 3rd party endpoints may be unsuccessful in participating in conferences with this setting.
Page 188: Direct Connection To The Conference
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Direct Connection to the Conference Table 4-10, summarizes the connection status of participants, based on the encryption settings in the conference Profile, the Defined Participant’s encryption settings or the System Flag setting for undefined participants and the connecting endpoint’s Media Encryption capabilities.
Page 189: Connection To The Entry Queue
Participants can be moved from the Entry Queue and the destination conference if both conferencing entities have the same Profile settings, i.e. from SVC Only Entry Queue to SVC Only conference and from mixed CP and SVC Entry Queue to a mixed CP and SVC conference, etc. 4-43 Polycom, Inc.
Page 190: Recording Link Encryption
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide When moving participants from the Entry Queue to the destination conference, or when the RMX user moves AVC participants from one conference to another (SVC participants cannot be moved between conferences), the connection rules are similar and they are...
Page 191: Encryption Flag Settings
If recording will be used in encrypted conferences, set the ALLOW_NON_ENCRYPT_RECORDING_LINK_IN_ENCRYPT_CONF flag to YES or NO. Click OK. For more information, see "Modifying System Flags” on page 21-1. Reset the MCU for flag changes to take effect. 4-45 Polycom, Inc.
Page 192: Enabling Encryption In The Profile
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Enabling Encryption in the Profile Encryption for the conference is in the Profile and cannot be changed once the conference is running. To enable encryption at the conference level: >> In the Conference Profile Properties – Advanced dialog box, select one of the following Encryption options: —...
Page 193: Monitoring The Encryption Status
Monitoring the Encryption Status The conference encryption status is indicated in the Conference Properties - General dialog box. The participant encryption status is indicated by a check mark in the Encryption column in the Participants list pane. 4-47 Polycom, Inc.
Page 194: Packet Loss Compensation (Lpr And Dba) Avc Cp Conferences
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The participant encryption status is also indicated in the Participant Properties – SDP tab, where SRTP indication is listed for each encrypted channel (for example, audio and video). An encrypted participant who is unable to join a conference is disconnected from the conference.
Page 195: Causes Of Packet Loss
In LPR-enabled Video Switched conferences: — H.323 and SIP endpoints are supported. — When cascading between conferences running on RMX and MGC (Polycom legacy MCU), LPR is not supported over the link between the two conferences. — Non-H.323 participants cannot be created, added or moved to LPR-enabled Video Switched conferences.
Page 196: Monitoring Lost Packet Recovery
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide • CP Conferences – LPR is enabled by default in the New Profile – Advanced dialog box. • VSW Conferences – If Video Switching is selected, the LPR check box is automatically cleared and LPR is disabled.
Page 197 Chapter 4-Additional Conferencing Information In the Participant Properties – Channel Status tab, check box indicators show LPR activation in the local and remote (transmit and receive) channels. 4-51 Polycom, Inc.
Page 198: Network Quality Indication (Avc Endpoints)
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Network Quality Indication (AVC Endpoints) If network quality issues occur, the Network Quality icon provide information to participants about their own network quality and that of other participants displayed in the cells of the conference Video Layout.
Page 199: Indication Threshold Values
— AVC - Video switched conferences Customizing Network Quality Icon Display Display of the Network Quality icon can be customized for the following: • The participant’s own endpoint • Participants displayed in the cells of the conference Video Layout 4-53 Polycom, Inc.
Page 200 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The display of Network Quality icon (showing or hiding the icon) and the position of the icon in the video layout cell can be customized by manually adding the following System Flags and modifying their values as required.
Page 201: Telepresence Mode (Avc Cp)
• In Telepresence Mode, ITP sites are automatically detected. • When Telepresence mode is selected in a conference profile, the following options are disabled: — borders — site names — speaker indication — skins — same layout 4-55 Polycom, Inc.
Page 202: Automatic Detection Of Immersive Telepresence (Itp) Sites
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide — presentation mode — auto layout — lecture mode • The master (center) camera is used for video, audio and content. • Conference Templates can be used to simplify the setting up Telepresence conferences where precise participant layout and video forcing settings are crucial.
Page 203: Horizontal Striping
Standard endpoints (non-ITP) receive video from the RMX with the same aspect ratio as that which they transmitted to the RMX. Skins and Frames When Telepresence Mode is enabled, no Skin is displayed and the system uses a black background. Frames around individual layout windows and the speaker indication are disabled. 4-57 Polycom, Inc.
Page 204: Rpx And Otx Video Layouts
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide RPX and OTX Video Layouts Additional video layouts have been created to give Telepresence operators more video layout options when configuring OTX and RPX room systems. These additional video layout options are available to all endpoints on both conference layout and Personal Layout levels.
Page 205 3 Screens 16:9 Alignment of back-projectors eliminates the display of the RPX View vertical blank areas of the 4 Screens 4:3 video layouts Figure 4-2 RPX and OTX Room System connected using the RealPresence Collaboration Server (RMX) 1500/2000/4000 4-59 Polycom, Inc.
Page 206: Enabling Telepresence Mode
ITP endpoint re-connect to the conference. When Telepresence Mode is set to Auto and a one-screen Telepresence unit is in use, the RMX controls layouts instead of the MLA. For more information see Polycom Multipoint Layout Application (MLA) User’s Guide for Use with Polycom Telepresence Solutions.
Page 207: Sending Content To Legacy Endpoints In Telepresence Conferences
Click&View can not be used to change the layout while Content is being sent. • The Polycom Touch Control can not be used to change the layout while Content is being sent. Content Display on Legacy Endpoints in Telepresence Conferences When Content is sent to legacy endpoints in Telepresence conferences, their video layout automatically changes to a “Content layout”...
Page 208: Multiple Cascade Links
Multiple Cascade Links enable Cascading between RMXs hosting conferences that include Immersive Telepresence Rooms (ITP) such as Polycom’s OTX and RPX Room Systems. In previous versions the video stream of only one of the ITP endpoints could be sent to the remote RMX.
Page 209: Enabling And Using Multiple Cascade Links
The settings required to enable Multiple Cascade Links on the RMX are minimal and are described in "Creating a Link Participant” on page 4-66. Most of the layout configuration is performed using Polycom’s Multipoint Layout Application (MLA). Figure 4-3 and Figure 4-4 show example layouts and media flows when MLA is configured for a cascading conference between two RMXs.
Page 210 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide In Figure 4-3: • The OTX Room System connects to RMX A. • The RPX Room System connects to RMX B. • This layout requires that the Telepresence Layout Mode to be set to Room Switch in the Conference Profiles of the Cascading Conferences in each RMX.
Page 211 For more information see: • RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide, "Telepresence Layout Mode” on page 2-45. • Polycom® Multipoint Layout Application (MLA) User’s Guide for Use with Polycom Telepresence Solutions • Polycom® Immersive Telepresence (ITP) Deployment Guide 4-65...
Page 212: Creating A Link Participant
Dialing Direction must be selected as Dial out. • Type must be selected as H.323. For more information see the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/ 4000 Administrator’s Guide, "Creating a Cascade Enabled Dial-out/Dial-in Participant Link” on page 5-15. 4-66...
Page 213: Participant Link In The Dial In Rmx
The call from Participant Link defined in the Dial-out RMX is identified by the Dial-in RMX as having been initiated by a Participant Link. Suffixes are appended the Multiple Cascade Links according to the Number of cascaded links (for ITP) field depending on whether the Dial -In Participant Link is defined or un-defined: 4-67 Polycom, Inc.
Page 214: Monitoring Multiple Cascade Links
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Participant Link is un-defined: The Multiple Cascade Link names are automatically assigned by the RMX. For example on a RMX 1500 the names of the links are: • POLYCOM RMX 1500-1 •...
Page 215 If a calling Link Participant is not defined with same number of links as all the other Link Participants in the cascaded conferences: — The call is rejected. — The Call Disconnection Cause is: Number of cascading links is not identical for all conferences. 4-69 Polycom, Inc.
Page 216: Monitoring Telepresence Mode
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Monitoring Telepresence Mode Monitoring Ongoing Conferences An additional status indicator, Telepresence Mode Enabled, is displayed in the Conference Properties - Video Settings tab when monitoring ongoing conferences. The Telepresence Mode Enabled, Telepresence Mode and Telepresence Layout Mode fields are only enabled if the RMX has a Telepresence license installed.
Page 217: Monitoring Participant Properties
OTX - the participant’s endpoint is transmitting 16:9 video format. • None. Monitoring Multiple Cascade Links Multiple Cascade Links connections can be monitored in the Participants list of the RMX Web Client / RMX Manager main screen: 4-71 Polycom, Inc.
Page 218: Disconnection Causes
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Disconnection Causes • If there are insufficient resources to connect all the required links: — None of the links are connected. — The first link is listed as Disconnected in the Participants list of the RMX Web Client / RMX Manager main screen.
Page 219: Lecture Mode (Avc Cp Only)
To select the lecturer and enable the Lecture Mode while starting the conference: >> In the Conference Properties - Participant dialog box, enable the Lecture Mode in one of the following methods: 4-73 Polycom, Inc.
Page 220 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Selecting a defined participant: Add participants to the conference either from the Address book or by defining new participants. In the Lecturer field, select the lecturer from the list of the defined participants.
Page 221: Enabling The Automatic Switching
When one of the participants is talking, the automatic switching is suspended, showing the current speaker, and it is resumed when the lecturer resumes talking. 4-75 Polycom, Inc.
Page 222 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide If the lecturer is disconnected during an Ongoing Conference, the conference resumes standard conferencing. Forcing is enabled at the Conference level only. It applies only to the video layout viewed by the lecturer as all the other conference participants see only the lecturer in full screen.
Page 223: Restricting Content Broadcast To Lecturer
The RMX User can abort the H.239 Session of the lecturer. • Content Broadcasting is not implemented in conferences that do not include a designated lecturer and the lecturer is automatically selected by the system (for example, in Presentation Mode). 4-77 Polycom, Inc.
Page 224: Muting Participants Except The Lecturer (Avc Cp Only)
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Muting Participants Except the Lecturer (AVC CP Only) When the Mute Participants Except Lecturer option in the Conference Profile is enabled, the audio of all participants in the conference except for the lecturer can be automatically muted upon connection to the conference.
Page 225: Enabling The Mute Participants Except Lecturer Option
Audio Algorithm Support The RMX supports the following audio algorithms in AVC conferences: G.711, G. 719, G.722, G.722.1, G.722.1C, G. 728, G.729A, G.723.1, Polycom Siren 7 (in mono), Siren14, Siren 22 (in mono or stereo) and SirenLPR. Polycom’s proprietary Siren 22 and industry standard G.719 audio algorithms are supported for participants connecting with Polycom endpoints.
Page 226: Guidelines
Siren 22 and G.719 are supported in both mono and stereo. • Stereo is supported in H.323 calls only. • Siren 22 is supported by Polycom HDX endpoints, version 2.0 and later. • G.728 is supported with both MPM+ and MPMx cards and in H.323, SIP and ISDN environments.
Page 227: Stereo
Stereo The Siren 22Stereo, G.719Stereo and SirenLPR audio algorithms are supported at the following bit rates. SirenLPR Table 4-18 Siren22Stereo, G.719Stereo and vs Bitrate Audio Algorithm Minimum Bitrate (kbps) Siren22Stereo_128k SirenLPRStereo_128k 1024 G.719Stereo_128k Siren22Stereo_96k SirenLPRStereo_96k G.719Stero_96k Siren14Stero_96k 4-81 Polycom, Inc.
Page 228: Audio Algorithms Supported For Isdn
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide SirenLPR Table 4-18 Siren22Stereo, G.719Stereo and vs Bitrate (Continued) Audio Algorithm Minimum Bitrate (kbps) SirenLPRStereo_64k G.719Stereo_64k Siren22Stereo_64k Siren14Stereo_64k Audio algorithms supported for ISDN Table 4-19 Supported Audio Algorithm vs Bitrate Audio Algorithm Minimum Bitrate (kbps) G.722.1C 48K...
Page 229: Monitoring Participant Audio Properties
To view the participant’s properties during a conference: In the Participants list, right click the desired participant and select Participant Properties. Click the Channel Status - Advanced tab. The Participant Properties - Channel Status - Advanced dialog box is displayed. 4-83 Polycom, Inc.
Page 230 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide In the Channel Info field, select Audio In or Audio Out to display the audio parameters. Click the OK button. 4-84 Polycom, Inc.
Page 231: Automatic Suppression Of Noisy Endpoints (Avc Endpoints)
• If your conferencing environment includes the Polycom DMA, the conferences that are started from the DMA will not include the Auto mute noisy endpoints parameter as it is not part of the DMA Profiles. In such a case, when the parameter setting is unknown, the system will enable or disable the automatic muting of noisy endpoints according to the flag setting - if the flag is set to YES, it will be enabled in the conference.
Page 232: Enabling Or Disabling The Automatic Muting Of Noisy Endpoints
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The following table summarizes the state (enabled or disabled) of the Automatic muting of noisy endpoints feature depending on the ENABLE_SELECTIVE_MIXING flag setting and the Auto mute noisy endpoints setting in the Profile Properties - Audio Settings:...
Page 233: Enabling Or Disabling The Automatic Muting Of Noisy Endpoints At The Mcu Level
>> To modify NABLE_SELECTIVE_MIXING flag setting to NO, manually add it to system.cfg file and set its value to NO. For more details, see the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/ 4000 Administrator’s Guide, "Modifying System Flags” on page 21-1.
Page 234: Permanent Conference
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Permanent Conference A Permanent Conference is any ongoing conference with no pre-determined End Time continuing until it is terminated by an administrator, operator or chairperson. Guidelines • Resources are reserved for a Permanent Conference only when the conference has become ongoing.
Page 235: Closed Captions (Avc Endpoints)
• In the room using equipment connected directly to the serial port. • In the room or remotely, using the Polycom HDX web interface. Closed Captions Guidelines • The captions display properties are configured on the endpoint sending the captions.
Page 236 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide In the New Flag field enter ENABLE_CLOSED_CAPTION. In the Value field enter YES to enable Closed Captions or NO to disable their display. Click OK to close the New Flag dialog box.
Page 237: Cascading Conferences
When cascading two conferences, the video layout displayed in the cascaded conference is determined by the selected layout in each of the two conferences. Each of the two conferences will inherit the video layout of the other conference in one of their windows. Polycom, Inc.
Page 238: Guidelines
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide In order to avoid cluttering in the cascaded window, it is advised to select appropriate video layouts in each conference before cascading them. Conference A Conference B Without Cascade During Cascading Video layout of Conf. B in Video layout of Conf.
Page 239: Flags Controlling Cascade Layouts
The tone used to notify that the cascading link connection has been established cannot be customized. The option to play a tone when the cascading link is established is enabled by setting the System Flag: CASCADE_LINK_PLAY_TONE_ON_CONNECTION to YES. Default value: NO. Polycom, Inc.
Page 240: Basic Cascading
• Multiple Cascade Links enabling Cascading between RMXs hosting conferences that include Immersive Telepresence Rooms (ITP) such as Polycom’s OTX and RPX Room Systems can be defined. For more information see "Multiple Cascade Links” on page 4-63. Basic Cascading using IP Cascaded Link In this topology, both MCUs can be registered with the same gatekeeper or the IP addresses of both MCUs can be used for the cascading link.
Page 241: Dialing Directly To A Conference
ISDN connection can be used to link between two MCUs or MCU and gateway and create a cascading conference. Content can be sent across the ISDN Cascading Link. ISDN Cascaded Links are not supported when the RMX is in Ultra Secure Mode. For more information see "Ultra Secure Mode” on page 1-1. Polycom, Inc.
Page 242: Network Topologies Enabling H.239 Content Over Isdn Cascaded Links
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Network Topologies Enabling H.239 Content Over ISDN Cascaded Links ISDN Cascaded links that support H.239 Content can be created between two gateways, gateway-to-MCU or between two MCUs in the following network topologies: •...
Page 243: Guidelines
ISDN Dial-in Number assigned to the Gateway Session Profile GW B 4444103 IP Participant Alias 3456 H.323 participant dials: 229999*4444103 and when prompted for the Destination number enters 3456 followed by the pound key (#) using DTMF codes. Polycom, Inc.
Page 244: Gateway To Mcu Calls Via Isdn Cascading Link
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide SIP Participants connecting to another IP participant via a Gateway to Gateway call over an ISDN link enter a dial string using the format: <Gateway Profile_ID on GW A>@<Central Signaling IP GW A>*<Destination ISDN Dial-in number assigned to the Gateway Session...
Page 245: Rmx Configuration Enabling Isdn Cascading Links
Configure the Entry Queue or conference (for direct dial-in) is enabled for ISDN connection and a dial-in number is assigned (for example 54145106). • Defining the dial-in ISDN participant in MCU B and Dial-out ISDN participant in MCU A (for MCU-to-MCU cascading conferences). Polycom, Inc.
Page 246 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide A dial out ISDN participant is defined (added) to conference A. The participant’s dial out number is the dial-in number of the Entry Queue or conference running on MCU B (for example 54145106).
Page 247 Dial out participants use a fixed rule RMX v. 7.1 Gateway behind the Codian Gateway. Latest Codian version Codian Dial out participants use a fixed rule RMX v. 7.1 Gateway Gateway behind the Codian Gateway. Latest Codian version 5-11 Polycom, Inc.
Page 248 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 5-2 MCU Interoperability Table (Continued) Scenario Version(s) Codian RMX MCU User calls via a Codian Gateway to a RMX v. 7.1 Gateway Remote Conference (user to conference) Latest Codian version Codian...
Page 249: Suppression Of Dtmf Forwarding
If a flag is not listed in the System Flags list it must be added to the system.cfg file before it can be modified. For more details on defining system flags, see "Modifying System Flags” on page 21-1. 5-13 Polycom, Inc.
Page 250: Star Cascading Topology
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Star Cascading Topology In the Star topology (as well as in the Basic topology), the MCUs are usually installed at different locations (states/countries) and participants connect to their local MCU to facilitate the connection and save long distance call costs.
Page 251 (second) MCU, the participant properties can be saved in the Address Book of the MCU for future repeated use of the cascaded link. To define the dial-out cascade participant link: In the Conferences pane, select the conference. In the Participants pane, click New Participant ( 5-15 Polycom, Inc.
Page 252 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The New Participant - General dialog box is displayed. Define the following parameters: Table 7 New Participant – Dial-out Cascade Link Field Description Name Enter the participant’s name. This field may not be left blank. Duplicate participant names, comma, and semi-colon characters may not be used in this field.
Page 253 If the conference has a password and you do not want to include the password in the dial string, set the ENABLE_CASCADED_LINK_TO_JOIN_WITHOUT_PASSWORD flag to YES. For more information see "Modifying System Flags” on page 21-1. Alias Type Select E.164 (digits 0-9, *, #). 5-17 Polycom, Inc.
Page 254 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Click the Advanced tab. In the Cascade field, select: — Slave, if the participant is defined in a conference running on a Slave MCU. — Master, if the participant is defined in a conference running on the Master MCU.
Page 255 Alias Name If a gatekeeper is used: Enter the Alias of the MCU running the other (second) conference. If a gatekeeper is not used: This field is left empty. Alias Type Select E.164 (digits 0-9, *, #). 5-19 Polycom, Inc.
Page 256 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Click the Advanced tab. The Advanced tab opens. In the Cascaded Link field, select: — Slave, if the participant is defined in a conference running on a Slave MCU. — Master, if the participant is defined in a conference running on the Master MCU.
Page 257: Cascading Via Entry Queue
(Conference A). This dial-out participant functions as the link between the two conferences. • (Optional) Enabling the cascaded linked participant to connect to the linked conference (Conference A) without entering the conference password. This can be done by modifying the default settings of the relevant system flag. 5-21 Polycom, Inc.
Page 258: Creating The Cascade-Enabled Entry Queue
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Creating the Cascade-enabled Entry Queue The cascade-enabled Entry Queue maintains the correct behavior of the cascaded link when it dials into it. The cascade-enabled Entry Queue should be used only to connect cascaded links and should not be used to connect standard participants to conferences.
Page 259: Creating The Dial-Out Cascaded Link
Using only the Alias string (requires a gatekeeper). Method A (If no gatekeeper is used): In the IP Address field, enter the IP address of the Signaling Host of the MCU hosting the destination conference (in the example, MCU B). 5-23 Polycom, Inc.
Page 260 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide In the Alias Name/Type field, enter the ID of the cascade-enabled Entry Queue (EQ), the Conference ID and Password of the destination conference (MCU B) as follows: EQ ID#Destination Conference ID#Password (Password is optional).
Page 261: Enabling Cascaded Conferences Without Password
Setup>System Configuration. The System Flags dialog box opens. Set the flag to YES. ENABLE_CASCADED_LINK_TO_JOIN_WITHOUT_PASSWORD Click OK. For more information, see "Modifying System Flags” on page 21-1. >> Reset the MCU for flag changes to take effect. 5-25 Polycom, Inc.
Page 262: Monitoring Star Cascaded Conferences
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Monitoring Star Cascaded Conferences To monitor both conferences at the same time, two instances of the RMX Web Clients must be opened (one for each MCU) by entering the IP Address of each MCU. If both conferences are running on the same MCU, only one RMX Web Client window is required.
Page 263 Chapter 5-Cascading Conferences In the Advanced tab’s Node Type field, select MCU. Click OK. 5-27 Polycom, Inc.
Page 264: Cascading Conferences - H.239-Enabled Mih Topology
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Cascading Conferences - H.239-enabled MIH Topology H.239 Multi-Hierarchy (MIH) cascading is available to RMX users enabling them to run very large conferences on different MCUs in multiple levels of Master-Slave relationships using an H.323 connection.
Page 265: Cascading Topologies
DST MCS 4000 to be identified as slave. The link between the two MCU (dial out participant) is defined as a standard participant and not as a cascading link. 5-29 Polycom, Inc.
Page 266 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Figure 5-10MIH Cascading – Master-Slave Relationship Video Session Mode, Line Rate and Video Settings The types of MCUs, their position in the cascade topology and the endpoint capabilities (HD/CIF and H.263/H.264) determine the Video Session Type of the MIH Cascading conference.
Page 267: Video Layout In Cascading Cp Conferences
When cascading two conferences, the video layout displayed in the cascaded conference is determined by the selected layout in each of the two conferences. Each of the two conferences will inherit the video layout of the other conference in one of their windows. 5-31 Polycom, Inc.
Page 268 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide In order to avoid cluttering in the cascaded window, it is advised to select appropriate video layouts in each conference before cascading them. Conference A Conference B Without Cascade During Cascading Video layout of Conf. B in Video layout of Conf.
Page 269: Mgc To Rmx Cascading
Level 1 and the Slave conference is created on the MCU on Level 2). • Method II - Using a Cascading Entry Queue on either the MGC or the RMX depending on the dialing direction and the MCU Level. This is recommended when the RMX is on Level 1. 5-33 Polycom, Inc.
Page 270 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Method I Depending on the dialing direction, the following procedures must be performed: Table 5-3 Set up Procedures according to the Dialing Direction Dialing RMX - Level 1 MGC - Level 2...
Page 271 17897Kbps to match the actual rate of the HD Video Switching conference running on the MGC. In such case, the conference can include IP and ISDN participants. — IP_ ENVIRONMENT_LINK=NO Setting this flag to YES will adjust the line rate of HD Video Switching conferences 5-35 Polycom, Inc.
Page 272 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide run on the RealPresence Collaboration Server (RMX) 1500/2000/4000 from 1920Kbps to 18432Kbps to match the actual rate of the IP Only HD Video Switching conference running on the MGC. In such case, the conference can include IP Only participants.
Page 273 There are two methods to define the dialing string to the other conference: Using the MCU’s IP Address and the Alias string. Using only the Alias string (requires a gatekeeper). Method A (If no gatekeeper is used): 5-37 Polycom, Inc.
Page 274 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide In the IP Address field, enter the IP address of the Signaling Host of the RMX hosting the destination conference. In the Alias Name/Type field, enter the ID of the cascade-enabled Entry Queue (EQ), the Conference ID and Password of the destination conference as follows: EQ ID##Destination Conference ID##Password (Password is optional).
Page 275 Cascade field to Slave. This participant dials the Cascade-enabled Entry Queue defined on the MGC. Display the list of participants in the linked conference (Slave conference). In the Participant List pane, click the New Participant ( ) button. 5-39 Polycom, Inc.
Page 276 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The New Participant - General dialog box is displayed. In the Name field, enter a participant name. In the Dialing Direction field, select Dial-out. In the Type list field, verify that H.323 is selected.
Page 277 Click the Advanced tab and in the Cascade field, select the Slave option. Click OK. The cascade-enabled dial-out link is created and the system automatically dials out to connect the participant to the local conference, as well as the destination conference on the MGC. 5-41 Polycom, Inc.
Page 278 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide 5-42 Polycom, Inc.
Page 279: Meeting Rooms
RealPresence Collaboration Server (RMX) 4000 — 2000 The system is shipped with four default Meeting Rooms as shown in Table 6-1. Table 6-1 Default Meeting Rooms List Meeting Room Name Default Line Rate Maple_Room 1001 384 Kbps Oak_Room 1002 384 Kbps Polycom, Inc.
Page 280: Meeting Rooms List
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 6-1 Default Meeting Rooms List Meeting Room Name Default Line Rate Juniper_Room 1003 384 Kbps Fig_Room 1004 384 Kbps Meeting Rooms List Meeting Rooms are listed in the Meeting Room list pane.
Page 281 This password is valid only in Flags” on conferences that are configured to prompt for a page 21-36. chairperson password. Profile Displays the name of the Profile assigned to the Meeting Room. For more information, see "Defining New Profiles” on page 2-9. Polycom, Inc.
Page 282: Meeting Room Toolbar & Right-Click Menu
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 6-2 Meeting Rooms List Columns (Continued) Field Description SIP Registration The status of registration with the SIP server: • Not configured - Registration with the SIP Server was not enabled in the Conference Profile assigned to this conferencing Entity.
Page 283 If SIP Factories are being used do not assign a Meeting Room the ID 7001. This ID is reserved for the default SIP Factory. For more information, see the Polycom® RealPresence Collaboration Server (RMX) 1500/ 2000/4000 Getting Started Guide, "Starting a Conference from the Conferences Pane” on page 3-12.
Page 284 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Polycom, Inc.
Page 285: Entry Queues, Ad Hoc Conferences And Sip Factories
Different Entry Queues can be created to accommodate different conferencing modes, conferencing parameters (by assigning different Profiles) and prompts in different languages (by assigning different Entry Queue IVR Services). For more information, see "IVR Services List” on page 1-1. Polycom, Inc.
Page 286 Services. The dial-in number must be communicated to the ISDN or PSTN dial-in participants. The Entry Queue can also be used as part of the Gateway to Polycom® Distributed Media Application™ (DMA™) 7000 solution for connecting Audio only PSTN, ISDN, SIP and H.323 endpoints to DMA™...
Page 287: Defining A New Entry Queue
Queues to suit different conferencing requirements. To define a new Entry Queue: In the RMX Management - Rarely Used pane, click Entry Queues. In the Entry Queues list pane, click the New Entry Queue button. The New Entry Queue dialog box opens. Polycom, Inc.
Page 288 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Define the following parameters: Table 7-2: Entry Queue Definitions Parameters Option Description Display Name The Display Name is the conferencing entity name in native language character sets to be displayed in the RMX Web Client.
Page 289 Network Service, leave the default selection. When the Entry Queue is saved on the MCU, the dial-in number will be automatically assigned to the Entry Queue. This number is taken from the dial-in numbers range in the default ISDN/PSTN Network Service. Polycom, Inc.
Page 290: Listing Entry Queues
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 7-2: Entry Queue Definitions Parameters (Continued) Option Description ISDN/PSTN Network The default Network Service is automatically selected. To select a Service different ISDN/PSTN Network Service in the service list, select the name of the Network Service.
Page 291: Transit Entry Queue
The Entry Queue selected as Transit Entry Queue is displayed in bold. To cancel the Transit Entry Queue setting: In the RMX Management - Rarely Used pane click Entry Queues. In the Entry Queues list, right-click the Transit Entry Queue entry and then click Cancel Transit Entry Queue. Polycom, Inc.
Page 292: Ivr Provider Entry Queue (Shared Number Dialing)
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide IVR Provider Entry Queue (Shared Number Dialing) In an environment that includes a DMA, the RMX Entry Queue can be configured to provide the IVR Services on behalf of the DMA to SIP endpoints. It displays the Welcome Slide, plays the welcome message and retrieves the destination conference ID that is entered by the participant using DTMF codes.
Page 293 — Enter the Entry Queue ID that will be used by the DMA to forward the SIP calls to this Entry Queue. — Select the special Entry Queue IVR Service if one was created. — The Cascade and Enable ISDN/PSTN Dial-in options should not be enabled with this type of Entry Queue. Polycom, Inc.
Page 294: Using External Ivr Services Via The Mccf-Ivr Package
IVR Services can be controlled externally from an application server supporting the MCCF- IVR (Media Control Channel Framework-Interactive Voice Response) package. The external IVR service is currently being implemented with the integration of the Polycom RealPresence Virtualization Manager (DMA) as the application server. When the...
Page 295: Configuring The Entry Queue For External Ivr Services
The external IVR-controlled Entry Queue can be initiated for various types of calls from SIP endpoints such as standalone endpoints and Cisco TIP endpoints. Standalone endpoints are SIP or H.264 TIP endpoints. These endpoints can include HDX systems, multiple Telepresence (ITP) screens, and RealPresence Desktop client applications. 7-11 Polycom, Inc.
Page 296 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Call Flow for Standalone SIP Endpoints The following describes how a standalone SIP endpoint call is placed into the IVR- controlled Entry Queue and is then connected to a conference: A SIP call is routed through the application server to the IVR-controlled Entry Queue.
Page 297 Call Flow for TIP Endpoints from a Polycom ITP System The following describes how a TIP call from Cisco TPS endpoints or TIP calls from a Polycom ITP system working as a TIP call is placed into the IVR-controlled Entry Queue and is then connected to a conference: A TIP call is routed through the application server to the IVR-controlled Entry Queue.
Page 298: Sip Factories
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide SIP Factories A SIP Factory is a conferencing entity that enables SIP endpoints to create Ad Hoc conferences. The system is shipped with a default SIP Factory, named DefaultFactory. The default SIP Factory uses the conferencing ID 7001. If a SIP Factory is being used do not assign this ID to any conferencing entity, including conferences, reservations, and meeting rooms.
Page 299 Select this check box to immediately accept the conference creator Connection endpoint to the conference. If the check box is cleared, the endpoint is redirected to the conference and then connected. Click OK. The new SIP Factory is added to the list. 7-15 Polycom, Inc.
Page 300: Sip Registration & Presence For Entry Queues And Sip Factories
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide SIP Registration & Presence for Entry Queues and SIP Factories Entry Queues and SIP Factories can be registered with SIP servers. This enables Office Communication Server or Lync server client users to see the availability status (Available, Offline, or Busy) of these conferencing entities and to connect to them directly from the Buddy List.
Page 301: Ad Hoc Conferencing
PSTN, ISDN (video endpoints using only their audio channels), SIP and H.323 calls to connect to the Polycom DMA 7000 via gateway sessions running on the RMX. Each RMX conference acting as a gateway session includes one connection to the endpoint and another connection to the DMA.
Page 302 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide 7-18 Polycom, Inc.
Page 303: Address Book
CMA is supported. For more information, see "Integrating the Global Address Book (GAB) of Polycom RealPresence Resource Manager (XMA) or Polycom CMA™ with the RMX” on page 8-24. Integration with the SE200 GAB (Global Address Book) is not supported.
Page 304: Viewing The Address Book
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Viewing the Address Book You can view the participants currently defined in the Address Book. The first time the RMX Web Client is accessed, the Address Book pane is displayed. Anchor Pin...
Page 305: Displaying And Hiding The Group Members In The Navigation Pane
For SIP participant define either the endpoint IP address or the SIP address. Note: This field is removed from the dialog box when the ISDN/PSTN protocol is selected. Network The network communication protocol used by the endpoint to connect to the conference: H.323, SIP or ISDN/PSTN . Polycom, Inc.
Page 306: Displaying And Hiding The Address Book
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 8-1 Docked Address Book List Columns (Continued) Field/Option Description Dialing Direction Dial-in – The participant dials in to the conference. Dial-out – The RMX dials out to the participant. Encryption Displays whether the endpoint uses encryption for its media.
Page 307: Adding A Group From The Address Book To Conferences
In the Address Book Navigation pane, select the group you want to add to the conference. Click and hold the left mouse button and drag the selection to the Participants pane of the conference. The participants in the group level and all sub-levels are added to the conference. Polycom, Inc.
Page 308: Participant Groups
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Participant Groups A group is a predefined collection of participants. A group provides an easy way to manage clusters of participants that are in the same organizational structure and to connect a combination of endpoints to a conference.
Page 309: Managing The Address Book
H.323 and SIP participants are added. When adding dial-out participants to the ongoing conference, the system automatically dials out to the participants using the Network Service (ISDN/PSTN or IP) defined for the connection in the participant properties. Polycom, Inc.
Page 310: Adding A New Participant To The Address Book Directly
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Adding a New participant to the Address Book Directly You can add a new participant to the “Main” group or to a group in the Address Book. Additionally, you can add a participant from a new conference, ongoing conference, or Conference Template.
Page 311 This name can also become the endpoint name that is displayed in the video layout. For more details about endpoint (site) names, see the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/ 4000 Getting Started Guide, "Audio and Visual Indications” on page 3-25”.
Page 312 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 8-3 New Participant – General Properties (Continued) Field Description IP Address Enter the IP address of the participant’s endpoint. (H.323 and SIP Only) • For H.323 participant define either the endpoint IP address or alias.
Page 313 SIP URI - Uses the format of an E-mail address, typically containing a user name and a host name: sip:[user]@[host]. For example, sip:dan@polycom.com. Note: If the SIP Address field contains an IPv6 address, it must be surrounded by square brackets, for example, [::1].
Page 314 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 8-3 New Participant – General Properties (Continued) Field Description Extension/Identifier The RMX automatically sends this information upon connection to the String (continued) destination device/conference. The information is sent by the RMX as DTMF code to the destination device/conference, simulating the standard IVR procedure.
Page 315 For more information see "MLPP (Multi Level Precedence and Preemption)” on page 1-37. The Audio Gain Control (AGC) protocol that reduces noises is enabled by default for the participants. Clear this check box to disable the AGC feature. 8-13 Polycom, Inc.
Page 316: Substituting E.164 Number In Dial String
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 8-4 New Participant – Advanced Properties (Continued) Field Description ISDN/PSTN Network Enables users to select the ISDN/PSTN network service. Service To add general information about the participant, such as e-mail, company name, and so on, click the Information tab and type the necessary details in the Info 1-4 fields.
Page 317: Modifying Participants In The Address Book
Modifying Participants in the Address Book When required, you can modify the participant’s properties. To modify participant properties in the Address Book: In the Address Book - Navigation pane, select the group to where the participant to modify is listed. 8-15 Polycom, Inc.
Page 318: Deleting Participants From The Address Book
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide In the Address Book - List pane, double-click the participant’s icon. The Participant’s Properties window is displayed. Modify the necessary properties in the window, such as dialing direction, communication protocol type, and so on. You can modify any property in any of the three tabs: General, Advanced and Info.
Page 319: Copying Or Moving A Participant
Moves the participant from the current group to a different group. Alternatively, you can move a participant to another location by dragging the participant to the new location. In the Address Book navigation pane, navigate and select the group in which you want to paste the participant. 8-17 Polycom, Inc.
Page 320: Searching The Address Book
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Right-click the selected group and click one of the following Paste functions from the drop-down menu: Table 8-6 Paste functions Function Description Paste Participant Creates a link to the participant entity in the pasted location.
Page 321: Filtering The Address Book
A drop-down menu is displayed containing all the matching patterns that can be applied to the selected field. Filtering Options Selected Column Filter Button Click the matching pattern to be applied. The filtered list is displayed with a filter indicator ( ) displayed in the selected column heading. 8-19 Polycom, Inc.
Page 322: Filtering Address Book Data Using A Custom Pattern
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Example: If the user selects 172.21.41.104 as the matching pattern, the filtered group in the Address Book is displayed as follows: Selected Column Active Filter Indicator 1 Entry matching “172.21.41.104” in filtered group...
Page 323: Clearing The Filter
To clear the filter and display all entries: In the filtered Address Book column heading, click the Active Filter indicator. The pattern matching options menu is displayed. Click (All). The filter is deactivated and all the group/level entries are displayed. 8-21 Polycom, Inc.
Page 324: Obtaining The Display Name From The Address Book
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Obtaining the Display Name from the Address Book The MCU can be configured to replace the name of the dial-in participant as defined in the endpoint (site name) with the name defined in the Address Book.
Page 325: Importing And Exporting Address Books
Chapter 8-Address Book Importing and Exporting Address Books Address Books are proprietary Polycom data files that can only be distributed among RMX units. The Address Books are exported in XML format, which are editable offline. If no name is assigned to the exported Address Book, the default file name is: EMA.DataObjects.OfflineTemplates.AddressbookContent_.xml...
Page 326: Upgrading And Downgrading Considerations
The Collaboration Server can use only one address book at a time. After you integrate the Polycom RealPresence Resource Manager (XMA) or Polycom CMA with the Polycom RMX, the XMA/CMA address book replaces the RMX internal address book. 8-24 Polycom, Inc.
Page 327 Polycom CMA system as directed in the PRealPresence Resource Manager (XMA) or Polycom CMA Operations Guide. In the RealPresence Resource Manager (XMA) or Polycom CMA application, add a user or use an existing user for RMX login as directed in the RealPresence Resource Manager (XMA) or Polycom CMA Operations Guide.
Page 328 EXTERNAL_CONTE The login name defined for the RMX in the RealPresence Resource NT_USER Manager (XMA) or Polycom CMA server defined in the format: domain name/user name. Click OK to complete the definitions. When prompted, click Yes to reset the MCU and implement the changes to the system configuration.
Page 329: Reservations
— RealPresence Collaboration Server (RMX) 2000 MPM Mode: 400 (80 video). — RealPresence Collaboration Server (RMX) 2000 MPM+ Mode: 800 (160 video). — RealPresence Collaboration Server (RMX) 2000 MPMx-D Mode: 720 (180 video). — RealPresence Collaboration Server (RMX) 4000 MPM+ Mode: 1600 (160 video). Polycom, Inc.
Page 330: Reservations
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide — RealPresence Collaboration Server (RMX) 4000 MPMx-D Mode: 1440 (180 video). From Version 7.1, MPM media cards are not supported. • System resources are calculated according to the RMX’s license. For more information see "Forcing Video Resource Allocation to CIF Resolution”...
Page 331: Using The Reservation Calendar
Reservations – Toolbar Button Description Create a new reservation. The date and time of the new reservation is New Reservation set according to the highlighted blocks on the Reservation Calendar. Click to delete the selected reservation. Delete Reservation Polycom, Inc.
Page 332: Reservations Views
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 9-1 Reservations – Toolbar (Continued) Button Description Click to show the previous day or week, depending on whether Show Back Day or Show Week is the selected. Click to show the next day or week, depending on whether Show Day Next or Show Week is the selected.
Page 333: Day View
All Reservations are listed by: • Display Name • End Time • • Status • Internal ID • Conference Password • Start Time • Profile The Reservations can be sorted, searched and browsed by any of the listed fields. Polycom, Inc.
Page 334: Changing The Calendar View
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Changing the Calendar View To change between Week and Day views: >> In Week View: In the Reservation Calendar toolbar, click Show Day ( ) to change to Day View. In Day View: In the Reservation Calendar toolbar, click Show Week ( ) to change to Week View.
Page 335 Optional. Click on the column heading to toggle the column’s sort order. To return to Calendar View: >> In the Reservation Calendar toolbar, click any of the buttons (Show Week/Show Day/ Today) to return to the required Reservation Calendar view. Polycom, Inc.
Page 336: Scheduling Conferences Using The Reservation Calendar
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Scheduling Conferences Using the Reservation Calendar Creating a New Reservation There are three methods of creating a new reservation: • Method I – Creating a reservation with default duration of 1 hour •...
Page 337 Scheduler tab of the New Reservation dialog box. To create a new reservation: Open the Reservation Calendar. Select a starting time slot. Create the reservation using one of the three methods described above. The New Reservation – General tab dialog box opens. Polycom, Inc.
Page 338 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide All the fields are the same as for the New Conference – General tab, described in the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Getting Started Guide, "General Tab” on page 3-14. Table 9-2 New Reservation –...
Page 339 Select this option to set up a Recurring Reservation - a series of Reservations Meeting to be repeated on a regular basis. To create a recurring reservation, you must define a time period and a recurrence pattern of how often the Reservation should occur: Daily, Weekly or Monthly. 9-11 Polycom, Inc.
Page 340 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 9-3 New Reservation – Schedule Tab (Continued) Field Description Recurrence Daily If Daily is selected, the system automatically selects all the days of Pattern the week. To de-select days (for example, weekends) clear their check boxes.
Page 341 Changes made to this information before it becomes an ongoing conference will be saved to the CDR. For more information see the Polycom® RealPresence Collaboration Server (RMX) 1500/ 2000/4000 Getting Started Guide, "Information Tab” on page 3-18.
Page 342: Managing Reservations
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide If you create a recurring reservation all occurrences have the same ID. A recurring Reservation is assigned the same ISDN/PSTN dial-in number for all recurrences. If a dial in number conflict occurs prior to the conference’s start time, an alert is displayed: “ISDN dial-in number is already assigned to another conferencing entity”...
Page 343 The Reservation Properties – General dialog box opens. Select the tab(s) of the properties you want to view or modify. Optional. Modify the Reservation Properties. Click OK. The dialog box closes and modifications (if any) are saved. 9-15 Polycom, Inc.
Page 344: Adjusting The Start Times Of All Reservations
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Adjusting the Start Times of all Reservations When utilizing GMT offset (for example, Daylight Saving Time change), the start time of the reoccurring reservations scheduled before the RMX time change are not updated accordingly (although their start times appear correctly in the Reservations list, when checking the reservation properties the start time is incorrect).
Page 345: Deleting Reservations
Place the mouse pointer within the Reservation or any of its recurrences, right-click and select Delete Reservation. A confirmation dialog box is displayed. Select Delete the series. Click OK. All occurrences of the Reservation are deleted. 9-17 Polycom, Inc.
Page 346: Searching For Reservations Using Quick Search
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Searching for Reservations using Quick Search Quick Search is available only in List View. It enables you to search for Reservations by Display Name. To search for reservations: In the Reservation Calendar toolbar, click in the Quick Search field.
Page 347: Operator Assistance & Participant Move
Participants connected to the Entry Queue who fail to enter the correct destination ID or conference password can be moved by the user to the Operator conference for assistance. • After a short conversation, the operator can move the participant from the Operator conference to the appropriate destination conference (Home conference). 10-1 Polycom, Inc.
Page 348 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide • The operator can connect participants belonging to the same destination conference to their conference simultaneously by selecting the appropriate participants and moving them to the Home conference (interactively or using the right-click menu).
Page 349: Defining The Components Enabling Operator Assistance
The New Conference IVR Service - Conference Password dialog box opens. If required, enable the request for conference password before moving the participant from the conference IVR queue to the conference and set the MCU behavior for 10-3 Polycom, Inc.
Page 350 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide password request for Dial-in and Dial-out participant connections. For more information, see Table 17-5, “New Conference IVR Service Properties - Conference Password Parameters,” on page 17-10. 10 Select the various audio messages that will be played in each case. For more information, see Table 17-5, “New Conference IVR Service Properties - Conference Password...
Page 351: Defining An Entry Queue Ivr Service With Operator Assistance Options
Click the Conference ID tab. The New Entry Queue IVR Service - Conference ID dialog box opens. Select the required voice messages. For more information, see Table 17-11, “Entry Queue IVR Service Properties - Conference ID,” on page 17-20. 10-5 Polycom, Inc.
Page 352: Defining A Conference Profile For An Operator Conference
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Click the Video Services tab. The New Entry Queue IVR Service - Video Services dialog box opens. 10 In the Video Welcome Slide list, select the video slide that will be displayed to participants connecting to the Entry Queue.
Page 353 For more details, see Table 2-12, “New AVC CP Profile - General Parameters,” on page 2-29. Click the Operator Conference check box. Click the Advanced tab. The New Profile – Advanced dialog box opens. Define the Profile Advanced parameters. 10-7 Polycom, Inc.
Page 354: Starting An Ongoing Operator Conference
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Note that when Operator Conference is selected, the Auto Terminate selection is automatically cleared and disabled and the Operator conference cannot automatically end unless it is terminated by the Collaboration Server User.
Page 355 Default: 0 participants. When defining an Operator conference it is recommended to reserve resources for at least 2 video participants (for the operator and one additional participant - who will be moved to the Operator conference for assistance). 10-9 Polycom, Inc.
Page 356 Define the parameters of the endpoint that will be used by the RMX User to connect to the Operator conference and to other conference to assist participants. For more details, see the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/ 4000 Getting Started Guide, "Participants Tab” on page 3-16.
Page 357: Saving An Operator Conference To A Template
You can only start an Operator conference from a template whose name is identical to your Login Name. For example, if your Login name is Polycom, you can only start an Operator conference from a template whose name is Polycom.
Page 358: Monitoring Operator Conferences And Participants Requiring Assistance
You can view the properties of the Operator conference by double-clicking the conference entry in the Conferences list or by right-clicking the conference entry and selecting Conference Properties. For more information, see the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Getting Started Guide, "Conference Level Monitoring” on page 3-32.
Page 359: Participant Alerts List
Participants are automatically added to the Participants Alerts list in the following circumstances: • The participant fails to connect to the conference by entering the wrong conference ID or conference password and waits for the operator’s assistance • The participant requests Operator’s Assistance during the ongoing conference 10-13 Polycom, Inc.
Page 360: Audible Alarms
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide This list is used as reference only. Participants can be assisted and moved to the Operator conference or the destination conference only from the Participants list of the Entry Queues or ongoing conference where they are awaiting assistance.
Page 361: Moving Participants Options
Using drag and drop To move a participant from the ongoing conference using the right-click menu options: In the Conferences list, click the conference where there are participants waiting for Operator’s Assistance to display the list of participants. 10-15 Polycom, Inc.
Page 362 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide In the Participants list, right-click the icon of the participant to move and select one of the following options: — Move to Operator Conference - to move the participant to the Operator conference.
Page 363: Conference Templates
(and becomes an ongoing conference) will be applied to the conference. • Only defined participants can be saved to the Conference Template. Before saving a conference to a template ensure that all undefined participants have disconnected. • Undefined participants are not saved in Conference Templates. 11-1 Polycom, Inc.
Page 364: Using Conference Templates
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide • Participant properties are embedded in the Conference Template and therefore, if the participant properties are modified in the Address Book after the Conference Template has been created they are not applied to the participant whether the Template becomes an ongoing conference or not.
Page 365: Toolbar Buttons
The list can be customized by re-sizing the pane, adjusting the column widths or changing the order of the column headings. For more information see Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Getting Started Guide, "Customizing the Main Screen” on page 3-10.
Page 366: Creating A New Conference Template
The fields of the New Template – General dialog box are identical to those of the New Conference – General dialog box. For a full description of the fields see the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Getting Started Guide, "General Tab”...
Page 367 The fields of the New Template – Participants dialog box are the same as those of the New Conference – Participant dialog box. For a full description of these fields see the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Getting Started Guide, "Participants Tab” on page 3-16.
Page 368 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide For a full description of the General tab fields see "Adding a New participant to the Address Book Directly” on page 8-8. Modify the fields of the General tab. Click the Advanced tab.
Page 369 This is especially important when setting up Telepresence conferences. For a full description of Personal Layout and Video Forcing settings see the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Getting Started Guide, "Changing the Video Layout of a Conference” on page 3-46 and "Video Forcing (AVC-Based CP...
Page 370: Saving An Ongoing Or Avc-Based Cp Operator Conference As A Template
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The New Conference Template – Information tab opens. For a full description of the Information fields see the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Getting Started Guide, “Information Tab” on page 18.
Page 371: Starting An Ongoing Conference From A Template
To start an ongoing conference from a Template: In the Conference Templates list, select the Template you want to start as an ongoing conference. Click the Start Conference from Template button. Right-click and select Start Conference from Template. 11-9 Polycom, Inc.
Page 372: Starting An Operator Conference From A Template (Avc Conferencing)
You can only start an Operator conference from a template whose name is identical to your Login Name. For example, if your Login name is Polycom, you can only start an Operator conference from a template whose name is Polycom.
Page 373: Scheduling A Reservation From A Conference Template (Avc Conferencing)
In the Conference Templates list, select the Conference Template you want to schedule as a Reservation. Click the Schedule Reservation from Template button. Right-click and select Schedule Reservation from Template. The Reservation Properties dialog box is displayed. 11-11 Polycom, Inc.
Page 374 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The Display Name of the Reservation is taken from the Conference Template Display Name. Conference Template and Reservation Name For a full description of the Reservation Properties fields see Table 9-2, “New Reservation –...
Page 375: Deleting A Conference Template
Exporting and importing Conference Templates only can be used when you want to export and import individual Conference Templates without their associated Conference Profiles. This option enables you to import Conference Templates when Conference Profiles already exist on an MCU. 11-13 Polycom, Inc.
Page 376: Exporting Conference Templates
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Exporting Conference Templates Conference Templates are exported to a single XML file that can be used to import the Conference Templates on multiple MCUs. Using the Export Conference Templates option, you can: •...
Page 377: Exporting Selected Conference Templates
Exporting Selected Conference Templates You can export a single Conference Template or multiple Conference Templates to other MCUs in your environment. To export selected Conference Templates: In the Conference Templates list, select the templates you want to export. 11-15 Polycom, Inc.
Page 378 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Right-click the Conference Templates to be exported, and then click Export Selected Conference Templates. The Conference Templates - Export dialog box is displayed. In the Export Path field, type the path name to the location where you want to save the exported file or click Browse to select the desired path.
Page 379: Importing Conference Templates
Optional. Clear the Import includes conference profiles check box when you only want to import Conference Templates. When this check box is cleared, the Conference Templates - Import dialog box is displayed without the Profiles file name field. 11-17 Polycom, Inc.
Page 380 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide In the Import Path field, click Browse to navigate to the path and file name of the Conference Templates you want to import. When clicking the exported templates file you want to import, the system automatically displays the appropriate files in the Templates file name field and the Profiles file name field (when the Import includes conference profiles check box is selected).
Page 381: Polycom Conferencing For Microsoft Outlook®
Conferencing Add-in for Microsoft Outlook on Microsoft Outlook e-mail clients. It enables meetings to be scheduled with video endpoints from within Outlook. The add-in also adds a Polycom Conference button in the Meeting tab of the Microsoft Outlook e-mail client ribbon.
Page 382: Setting Up The Calendaring Solution
The administrator creates an Microsoft Outlook e-mail-account for the RMX. If included in the solution, Polycom DMA system (DMA) and calendaring-enabled endpoints share this e-mail account. For more information, see the Polycom Unified Communications Deployment Guide for Microsoft Environments. The administrator configures the RMX for Calendaring using the Exchange Integration...
Page 383 Description Enable Calendaring Select or clear this check box to enable or disable the Service Calendaring Service using the Polycom Add-in for Microsoft Outlook. When this check box is cleared all fields in the dialog box are disabled. Exchange Server Enter the IP address of the Exchange Server.
Page 384 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 12-1 Exchange Integration Configuration - Option 1 (Continued) Field Description User Name Enter the User Name of the RMX, as registered in the Microsoft Exchange Server, that the RMX uses to login to its e-mail account.
Page 385 Chapter 12-Polycom Conferencing for Microsoft Outlook® Define the following fields: Table 12-2 Exchange Integration Configuration - Option 2 Field Description Enable Calendaring Service Exchange Server Address These fields are defined as for Option 1 above. User Name Password Domain Accept Appointments...
Page 386: Calendaring Guidelines
If applicable, RSS, VMC, DMA and calendaring-enabled endpoints are configured with the Exchange Server Name, User Names and Passwords needed to access their accounts. For more information see the Polycom Unified Communications Deployment Guide for Microsoft Environments. The administrator configures the RMX to have a default Ad-hoc Entry Queue service enabled.
Page 387 Attendees using e-mail applications that use the iCalendar format may be invited to meetings via the Calendaring Service. • Meeting invitations sent by Polycom Conferencing for Microsoft Outlook can be in a different language to the RMX Web Client. The following languages are supported: — English —...
Page 388: Creating And Connecting To A Conference
Meetings are organized using the Microsoft Outlook client in the normal manner. If the meeting organizer decides that video participants are to be included in a multipoint video conference, he/she clicks the Polycom Conference button. Conference Information such as the Meeting ID and connection information is automatically added to the existing appointment information.
Page 389: Connecting To A Conference
Participants can connect to the conference in the following ways: • Participants with Polycom CMA Desktop™ or a Microsoft Office Communicator client running on their PCs can click on a link in the meeting invitation to connect to the meeting.
Page 390: Rmx Standalone Deployment
Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners. These additional services will help customers successfully design, deploy, optimize and manage Polycom visual communications within their UC environments.
Page 391: Conference And Participant Monitoring
— RealPresence Collaboration Server (RMX) 4000 MPM+ Mode: 1600 (160 video). — RealPresence Collaboration Server (RMX) 4000 MPMx Mode: 1440 (180 video). From Version 7.1, MPM media cards are not supported. From Version 8.1, MPM+ media cards are not supported. 13-1 Polycom, Inc.
Page 392: General Monitoring
General Monitoring Users can monitor a conference or keep track of its participants and progress. For more information, see Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Getting Started Guide, "Monitoring Ongoing Conferences” on page 3-31. You can click the blinking Participant Alerts indication bar to view participants that require attention.
Page 393: Conference Level Monitoring
MPM+ Mode, Site Names is a selection within the Video Settings dialog box. To view the parameters of an ongoing AVC CP conference: In the Conference list pane, double-click the AVC CP conference or right-click the AVC CP conference and then click Conference Properties. 13-3 Polycom, Inc.
Page 394 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The Conference Properties - General dialog box with the General tab opens. Viewing Permissions    General The following information is displayed in the General tab: Table 13-1 Conference Properties - General...
Page 395 ISDN/PSTN Network When the Enable ISDN/PSTN Network Service Service is selected, displays the default Network Service. Dial-in Number (1) Displays the conference dial in number. Dial-in Number (2) Displays the conference dial in number. Click the Advanced tab. 13-5 Polycom, Inc.
Page 396 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The Conference Properties - Advanced dialog box opens. The following information is displayed in the Advanced tab: Table 13-2 Conference Properties - Advanced Parameters Field/Option Description Encryption Indicates whether the conference is encrypted.
Page 397 FW NAT Keep Alive message is sent. For more information, see "RealPresence Collaboration Server (RMX) Network Port Usage” on page 1-43. Click the Gathering Settings tab. The Conference Properties - Gathering Settings dialog box opens. 13-7 Polycom, Inc.
Page 398 Indicates the language of the Gathering Slide field headings. Note: When working with the Polycom Conferencing Add-in for Microsoft Outlook, the language selected should match the language selected for the conference in the Polycom Conferencing Add-in for Microsoft Outlook to ensure that the Gathering Phase slide displays correctly.
Page 399 Indicates the Content Resolution and frame rate according to the selected Content Sharing Mode (Highest common Content or Multiple Resolution Contents) and the video protocol. For more information, see "Defining Content Sharing Parameters for a Conference” on page 3-3. 13-9 Polycom, Inc.
Page 400 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 13-4 Conference Properties - Video Quality Parameters (Continued) Field/Option Description Send Content to Indicates if the Send Content to Legacy Endpoints is enabled. If Legacy Endpoints enabled, Content can be sent to H.323/SIP/ISDN endpoints that do (CP only) not support H.239 Content (legacy endpoints) over the video (people)
Page 401 This option is disabled in a mixed CP and SVC conference. Video Layouts Indicates the currently selected video layout. (graphic) Click the Audio Settings tab to view the audio setting for the conference. If needed, you can enable or disable the Mute participants except lecturer setting. 13-11 Polycom, Inc.
Page 402 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide 10 CP Only Conferences: Click the Customized Polling tab to view and modify the customized polling for the conference. Scanning Order All Conference Participants Move participant up in Scanning Order Move participant...
Page 403 22 Click the Site Names tab to enable or disable the display of site names during the conference, and adjust the display properties. 23 Click the Message Overlay tab to send text messages to the conference participants during the conference, and adjust the display properties of the text messages. 13-13 Polycom, Inc.
Page 404: Viewing The Properties Of An Ongoing Svc-Based Conference
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide For more information, see "Message Overlay for Text Messaging” on page 2-90. 24 Click the Network Services tab to verify the SIP registration for the conference. 25 Click OK to close the Conference Properties dialog box.
Page 405 ISDN/PSTN Network ISDN/PSTN participants are not supported in SVC conferences. Service Dial-in Number (1) ISDN/PSTN participants are not supported in SVC conferences. Dial-in Number (2) ISDN/PSTN participants are not supported in SVC conferences. Click the Advanced tab. 13-15 Polycom, Inc.
Page 406 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The Conference Properties - Advanced dialog box opens. The following information is displayed in the Advanced tab: Table 13-7 Conference Properties - Advanced Parameters Field/Option Description Encryption Indicates the Encryption setting for the conference.
Page 407 Multiple Content Multiple Content Resolutions is not supported in SVC conferences. Resolutions Content Settings In SVC conferencing, this is always set to Graphics Content Protocol In SVC conferencing this is always set to H.264 Cascade and SVC Optimized. 13-17 Polycom, Inc.
Page 408 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 13-8 Conference Properties - Video Quality Parameters (Continued) Field/Option Description Content Resolution Resolution is fixed in SVC conferences. Click the Video Settings tab to view the video parameters defined for the conference.
Page 409 You can view the properties of the Operator conference by double-clicking the conference entry in the Conferences list or by right-clicking the conference entry and selecting Conference Properties. For more information, see the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Getting Started Guide, "Conference Level Monitoring” on page 3-32.
Page 410: Requesting Help
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Requesting Help A participant can request help using the appropriate DTMF code from his/her touch tone telephone or the endpoint’s DTMF input device. The participant can request Individual Assistance (default DTMF code *0) or Conference Assistance (default DTMF code 00).
Page 411: Request To Speak
Supported in all conference types. • Supported in H.323 and SIP environments. • The duration of the icon display cannot be modified. Participant Alerts List The Participant Alerts list contains all the participants who are currently waiting for operator assistance. 13-21 Polycom, Inc.
Page 412 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Participants are automatically added to the Participants Alerts list in the following circumstances: • The participant fails to connect to the conference by entering the wrong conference ID or conference password and waits for the operator’s assistance.
Page 413: Participant Level Monitoring
In the Participant List pane double-click the participant entry. Alternatively, right-click a participant and then click Participant Properties. The Participant Properties - Media Sources dialog box opens. Viewing Permissions Viewing Permissions SVC-based Participant Media    Sources Media    Sources AVC-based Participant 13-23 Polycom, Inc.
Page 414: Ip Participant Properties
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The Media Sources dialog box enables you to mute participant’s audio, suspend participant’s video transmission and select a personal Video Layout for the participant. For ISDN/PSTN participants, only the following tabs are displayed in the Participant Properties dialog box: •...
Page 415 Click the Connection Status tab to view the connection status, and if disconnected the cause of the disconnection. This dialog box is the same for AVC-based and SVC-based participants. 13-25 Polycom, Inc.
Page 416 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The following parameters are displayed: Viewing Permissions Table 13-11 Participant Properties - Connection Status Parameters Field Description Connection    Participant Status Status Status Indicates the connection status of the participant.
Page 417 Displays the MCU’s capabilities used for retrieved from the remote site connection with the participant SIP Participant (AVC-based and SVC-based) Table 13-12 Participant Properties - H.245/SDP Parameters Field Description Remote Capabilities Lists the participant’s capabilities as declared by the endpoint. 13-27 Polycom, Inc.
Page 418 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 13-12 Participant Properties - H.245/SDP Parameters (Continued) Viewing Permissions Field Description Remote Displays the actual capabilities used by the endpoint when Communication Mode establishing the connection with the MCU (Endpoint to MCU).
Page 419 Latency – Indicates the time it takes a packet to travel from one end to another in milliseconds (derived from the RTCP report). High latency value may indicate that there is a problem in the network, or that the endpoint is sending an incorrect RTCP values. 13-29 Polycom, Inc.
Page 420 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 13-13 Participant Properties - Channel Status Parameters (Continued) Field Description Sync Status Channel - The channel type: Video or Content. Source - The name of the participant currently viewed by this participant.
Page 421 MCU side. Participant IP The IP address and the transport protocol (TCP/UDP) of the Address participant and the port number allocated to the media stream on the participant side. 13-31 Polycom, Inc.
Page 422 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 13-14 Participant Properties - Channel Status Advanced Parameters (Continued) Field Description ICE RealPresence The IP address, port number, and transport protocol of the MCU used Collaboration Server to pass through the media when ICE is functional. See Appendix G, (RMX) 1500/2000/ “Participant Properties - ICE Connection Parameters”on page G-32.
Page 423 DRQ – Disengage Request – the endpoint informs the gatekeeper that the connection to the conference is terminated and requests to disconnect the call and free the resources. • None – indicates that there is no connection to the gatekeeper. 13-33 Polycom, Inc.
Page 424 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Optional for SIP AVC-based and SVC-based participants. Click the Call Admission Control tab to view its parameters. Viewing Permissions Gatekeeper    Status Table 13-16 Participant Properties - Gatekeeper Status Parameters...
Page 425: Monitoring Sip Bfcp Content
In the SIP Participant Properties dialog box, BFCP status information appears in: • All three panes of the SDP tab. • The Channel Status tab. • The Channel Status -Advanced tab. Channel Status Channel Status - Advanced For more information see "Participant Level Monitoring” on page 13-23. 13-35 Polycom, Inc.
Page 426: Detecting Sip Endpoint Disconnection
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Detecting SIP Endpoint Disconnection When an abnormal disconnection of SIP endpoints occurs because of network problems or client application failures, SIP endpoints remain connected to the conference causing connection disruptions. For example, the video freezes in the layout or blocks content for SIP endpoints when a quick re-connection is performed.
Page 427: Monitoring Isdn/Pstn Participants
G722.1 16K G711 56K G722 48K G711 64K G722 56K G722 64K G711 56K G711 64K To view the participant properties during a conference: In the Participants list, right click the desired participant and select Participant Properties. 13-37 Polycom, Inc.
Page 428 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The Participant Properties - Media Sources dialog box is displayed. Table 13-18 ISDN/PSTN Participant Properties - Media Sources Field Description Mute/Suspend Indicates if the endpoint’s audio and/or video channels from the endpoint have been muted/suspended.
Page 429 Displays the actual capabilities used by the endpoint when Communication Mode establishing the connection with the MCU (Endpoint to MCU). Local Communication Displays the actual capabilities used by the MCU when establishing Mode the connection with the participant’s endpoint (MCU to Endpoint). 13-39 Polycom, Inc.
Page 430 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Click the Connection Status tab to view general information regarding the participant connection and disconnection causes of the participant to the conference. Table 13-20 ISDN/PSTN Participant Properties - Connection Status Field Description Status Indicates the connection status of the participant to the conference.
Page 431 When checked, indicates a video synchronization problem in the outgoing channel from the MCU. The counter indicates the sync-loss count. Rx - Video Sync Loss When checked, indicates a video synchronization problem in the incoming channel from the endpoint. The counter indicates the sync-loss count. 13-41 Polycom, Inc.
Page 432: Monitoring Telepresence Participant Properties
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 13-21 ISDN/PSTN Participant Properties - Channel Status Field Description Content Token A check mark indicates that the participant is the current holder of the Content Token. The Connected Media and Channels Used fields of an Audio Only participant are displayed as...
Page 433: Recording Conferences
Recording Conferences Conference recording is not available in SVC Conferencing Mode. Conferences running on the RMX can be recorded using a Polycom® RSS™ Recording and Streaming Server (RSS). The recording system can be installed at the same site as the conferencing MCU or at a remote site.
Page 434: Configuring The Rmx To Enable Recording
If Multiple Recording Links are being defined for Virtual Recording Rooms (VRRs), created and saved on the Polycom® RSS™ 4000 Version 8.5, the MAXIMUM_RECORDING_LINKS System Flag in system.cfg can be modified to determine the number of Recording Links available for selection.
Page 435 5555, enter 173.26.120.2##5555 Alias Type Depending on the format used to enter the information in the IP address and Alias fields, select H.323 ID or E.164 (for multiple Recording links). E-mail ID and Participant Number are also available. 14-3 Polycom, Inc.
Page 436: Enabling The Recording Features In A Conference Ivr Service
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Click OK. The Recording Link is added to the RMX unit. Enabling the Recording Features in a Conference IVR Service To record a conference, a Conference IVR Service in which the recording messages and DTMF codes are activated must be assigned to the conference.
Page 437: Enabling The Recording In The Conference Profile
Profile Properties. If creating a new profile, complete the conference definition. For more information on creating Profiles see on "Defining New Profiles” on page 2-9. In the Profile Properties dialog box, click the Recording tab. 14-5 Polycom, Inc.
Page 438 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Select the Enable Recording check box. Define the following parameters: Table 14-3 Conference Profile Recording Parameters Parameter Description Enable Recording Select to enable Recording Settings in the dialog box. Recording Link Select a recording link for the conference from the list.
Page 439: Recording Link Encryption
Connected only if encrypted, Encrypt All otherwise connected non- otherwise disconnected. encrypted. No Encryption Connected non-encrypted. Connected non-encrypted. Connected encrypted if possible, Connected encrypted if possible, Encrypt when possible otherwise connected non- otherwise connected non- encrypted. encrypted. 14-7 Polycom, Inc.
Page 440: Recording Link Settings
(Recording) whose name is the Recording Link. Once the recording has started, the recording process can be stopped and restarted from the Chairperson’s endpoint (using DTMF codes) or from the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Web Client.
Page 441: Recording Link Layout
Layout Settings Not applicable Not applicable 10 or more The default settings for Auto Layout of the Recording Link cannot be changed, and the Auto Layout flags do not apply to the Recording Link Auto Layout default settings. 14-9 Polycom, Inc.
Page 442: Using The Rmx Web Client To Manage The Recording Process
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Using the RMX Web Client to Manage the Recording Process To manage the recording process using the right-click menu: >> Right-click the Recording participant in the conference and select from one of the...
Page 443: Using Dtmf Codes To Manage The Recording Process
>> In the conference, define or add a dial-out participant using the Codian VCR IP address as the address for dialing. Once added to the conference, the MCU automatically connects the participant (the link to Codian VCR) and the recording is automatically started on the Codian VCR. 14-11 Polycom, Inc.
Page 444 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide A connection can also be defined on the Codian VCR, dialing into the recorded conference using the MCU prefix and the Conference ID as for any other dial-in participant in the conference.
Page 445: User Types
Administrator Read-only A user with Administrator permission with the same viewing and monitoring permissions of a regular Administrator. However, this user is limited to creating system backups and cannot perform any other configuration or conference related operation. 15-1 Polycom, Inc.
Page 446: Operator
The Users pane lists the currently defined users in the system and their authorization levels. The pane also enables the administrators to add and delete users. The system is shipped with a default Administrator user called POLYCOM, whose password is POLYCOM. However, once you have defined other authorized Administrator users, it is recommended to remove the default user.
Page 447: Adding A New User
In the User Properties dialog box, select the Associate with a machine check box. Enter the FQDN of the server that hosts the application who’s application-user name is being added. Example: cma1.polycom.com Click OK. The User Properties dialog box closes and the new user is added to the system.
Page 448: Deleting A User
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Deleting a User To delete a user, you must have Administrator authorization. The last remaining Administrator in the Users list cannot be deleted. In the RMX Management pane, click the Users ( ) button.
Page 449: Enabling A User
) button. The Users pane is displayed. Right-click the user to be enabled and select Enable User. A confirmation box is displayed. Click YES. The User status in the Users list - Disabled column changes to NO. 15-5 Polycom, Inc.
Page 450: Renaming A User
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Renaming a User To rename a user: In the Collaboration Server Management pane, click the Users ( ) button. The Users pane is displayed. Right-click the user to be renamed and select Rename User.
Page 451: Active Directory
An application-user and its connection is represented by a specific icon. Active Directory • When working with Active Directory, CMA, DMA, and XMA cannot be registered within Active Directory as regular users. CMA and DMA application-users must be manually. 15-7 Polycom, Inc.
Page 452: Connections
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide • The only restriction is that TLS mode is enabled together with client certificate validation. • If the above configuration are set off it will not be possible to add machine accounts.
Page 453: Notes
— Modified From – The Client Application and Workstation from which the note was created or modified. Toolbar Handle User Name Client Workstation Application To open or edit a note: Double-click the entry to edit, or right-click the entry and select Note Properties. The note opens for viewing or editing. 15-9 Polycom, Inc.
Page 454 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide To delete a note: In the Notes list, select the entry for the note to delete and click the Delete Note button ), or right-click the entry and select Delete Note. A delete confirmation dialog box is displayed.
Page 455: Network Services
Two IP Services are defined for the RMX: • Management Network • Default IP Service (Conferencing Service) Dial in, dial out connections and RMX management are supported within the following IP addressing environments: • IPv6 • IPv4 • IPv6 & IPv4 16-1 Polycom, Inc.
Page 456: Alternative Network Address Types (Anat)
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide When IPv4 is selected, IPv6 fields are not displayed and conversely when IPv6 is selected, IPv4 fields are not displayed. When IPv6 & IPv4 is selected both IPv6 and IPv4 fields are displayed.
Page 457: Modifying The Management Network
• Deletion of the Default IP Service, followed by a system reset. For more information, see the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/ 4000 Getting Started Guide, "Procedure 1: First-time Power-up” on page 2-8. Changes made to any of these parameters only take effect when the RMX is reset. An Active Alarm is created when changes made to the system have not yet been implemented and the MCU must be reset.
Page 458 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Modify the following fields: Table 16-1 Default Management Network Service – IP Field Description Network Service Displays the name of the Management Network. This name cannot be Name modified. Note: This field is displayed in all Management Network Properties tabs.
Page 459 • Manual - If selected, only the Manual site address is displayed. Subnet Mask Enter the subnet mask of the Control Unit. Note: This field is specific to IPv4 and is not displayed in IPv6 only mode. 16-5 Polycom, Inc.
Page 460 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Click the Routers tab. Modify the following fields: Table 16-2 Default Management Network Service – Routers Field Description Default Router IPv4 Enter the IP address of the default router. The IP Address...
Page 461 Subnet Mask Remote Type Select the type of router connection: • Network – defines a connection to a router segment in another network. • Host – defines a direct connection to an endpoint found on another network. 16-7 Polycom, Inc.
Page 462 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Click the DNS tab. Modify the following fields: Table 16-3 Default Management Network Service – DNS Field Description MCU Host Name Enter the name of the MCU on the network. Default name is RMX Select: •...
Page 463 Default: Auto – Negotiation of speed and transmit/ receive mode starts at 1000 Mbits/second Full Duplex, proceeding downward to 10 Mbits/second Half Duplex. Note: To maximize conferencing performance, especially in high bit rate call environments, a 1Gb connection is recommended. 16-9 Polycom, Inc.
Page 464 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide 10 Click the Security tab. 11 Modify the following fields: Table 16-5 Management Network Properties – Security Parameters Field Description Secured Select to enable Secured Communication. Communication The RMX supports TLS 1.0 and SSL 3.0 (Secure Socket Layer).
Page 465: Modifying The Default Ip Network Service
IP address of the RMX Signaling Host • IP addresses of the RMX Media boards • Subnet mask of the RMX’s IP cards • Gatekeeper parameters or add gatekeepers to the Alternate Gatekeepers list • SIP server parameters 16-11 Polycom, Inc.
Page 466 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Fast Configuration Wizard The Fast Configuration Wizard enables you to configure the Default IP Service. It starts automatically if no Default IP Network Service is defined. This happens during First Time Power-up, before the service has been defined or if the Default IP Service has been deleted, followed by an RMX restart.
Page 467 Endpoints connect to conferences and transmit call media (video, IP Address voice and content) via these addresses. (RMX 4000) Media Card 4 IP Address (RMX 4000) Subnet Mask Enter the subnet mask of the MCU. Default value: 255.255.255.0. 16-13 Polycom, Inc.
Page 468 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Click the Routers tab. With the exception of IP Network Type, the field definitions of the Routers tab are the same as for the Default Management Network. For more information see "Click the Routers tab.”...
Page 469 In the DNS field select Specify. In the DNS Server Address field, enter the IP address of the DNS Server for the IP Network Service. Continue configuring the IP Network Service or click OK to save your changes. 16-15 Polycom, Inc.
Page 470 Register as Gateway Select this check box if the RMX is to be seen as a gateway, for example, when using a Cisco gatekeeper. Note: Do not select this check box when using Polycom ReadiManager/CMA 5000 or a Radvision gatekeeper. 16-16...
Page 471 Email ID (email address format, e.g. abc@example.com) • Participant Number (digits 0-9, * and #) Note: Although all types are supported, the type of alias to be used depends on the gatekeeper’s capabilities. Click the Ports tab. 16-17 Polycom, Inc.
Page 472 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Settings in the Ports tab allow specific ports in the firewall to be allocated to multimedia conference calls. The port range recommended by IANA (Internet Assigned Numbers Authority) is 49152 to 65535. The RMX uses this recommendation along with the number of licensed ports to calculate the port range.
Page 473 Quality of Service (QoS) is important when transmitting high bandwidth audio and video information. QoS can be measured and guaranteed in terms of: • Average delay between packets • Variation in delay (jitter) • Transmission error rate 16-19 Polycom, Inc.
Page 474 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide DiffServ and Precedence are the two QoS methods supported by the RMX. These methods differ in the way the packet’s priority is encoded in the packet header. The RMX’s implementation of QoS is defined per Network Service, not per endpoint.
Page 475 • Specify – to manually configure SIP servers. • Off – if SIP servers are not present in the network. SIP Server Type Select: • Generic - for non Microsoft environments. • Microsoft - for Microsoft environments. 16-21 Polycom, Inc.
Page 476 SIP server in the polycom.com domain, to which it will forward the call. When this call arrives at the SIP server in polycom.com, the server looks for the registered user (EQ1) and forwards the call to this Entry Queue or conference.
Page 477 Revocation” on page 1-15. Revocation Checks Skip Certificate Validation for OSCP Responder When updating the parameters of the SIP Server in the IP Network Service - SIP Servers dialog box, the RMX must be reset to implement the change. 16-23 Polycom, Inc.
Page 478 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide 14 Click the Security tab. Modify the following fields: Table 16-11 Default IP Network Service – Security (SIP Digest) Field Description SIP Authentication Click this check box to enable SIP proxy authentication.
Page 479 If the Authentication User Name and Authentication Password fields are left empty, the SIP Digest authentication request is rejected. For registration without authentication, the RMX must be registered as a trusted entity on the SIP server. 16-25 Polycom, Inc.
Page 480 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide 16 Optional. To configure the ICE environment, click the SIP Advanced tab. Modify the following fields: Table 16-12 Default IP Network Service – SIP Advanced Field Description Server User Name Enter the RMX User name as defined in the Active Directory. For example, enter rmx1234.
Page 481 Address Serial Gateway. For more information see the RealPresence Collaboration Server (RMX) 1500/2000/4000 Deployment Guide for Maximum Security Environments, "Deploying a Polycom RMX™ Serial Gateway S4GW” on page 19-29. Username Enter the User Name that the RMX uses to log in to the management interface of the Serial Gateway.
Page 482: Ethernet Settings
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Ethernet Settings In the RealPresence Collaboration Server (RMX) 1500/4000 the automatically identified speed and transmit/receive mode of each LAN port used by the system can be manually modified if the specific switch requires it. These settings can be modified in the Ethernet Settings dialog box and they are not part of the Management Network dialog box as for the RealPresence Collaboration Server (RMX) 2000.
Page 483 RealPresence Collaboration Server (RMX) 4000 in Ultra Secure Mode RealPresence Collaboration Server (RMX) 1500/4000 : Although the RTM LAN (media card) ports are shown as Port 1 in the Ethernet Settings and Hardware Monitor, the physical LAN connection is Port 2. 16-29 Polycom, Inc.
Page 484 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Modify the following field: Table 16-15 Ethernet Settings Parameters Field Description Speed The RMX has 3 LAN ports on the RTM-IP (Management, Signaling and Shelf Management), and additional LAN ports on each media card (RTM LAN) and RTM ISDN cards.
Page 485: Ip Network Monitoring
Address are not able to route packets to their destination. The default router is also used when host access is restricted to one default router. Subnet Mask The subnet mask of the MCU. Default value: 255.255.255.0. 16-31 Polycom, Inc.
Page 486 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide IP Network Services Properties RMX CS IP (Continued) Table 16-16 – Field Description IPv6 Scope IP Address Global The Global Unicast IP address of the RMX. Site-Local The IP address of the RMX within the local site or organization.
Page 487 Active -The default SIP Server is used for SIP traffic. Backup -The SIP Server is used for SIP traffic if the preferred proxy fails. Name The name of the SIP Server. IP Address The SIP Server's IP address. 16-33 Polycom, Inc.
Page 488 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide IP Network Services Properties Table 16-18 – SIP Servers (Continued) Field Description Status The connection state between the SIP Server and the Signaling Host. Not Available - No SIP server is available.
Page 489 FW Detection The Firewall Detection status is displayed: • Unknown • UDP enabled • TCP enabled • Proxy -TCP is possible only through proxy • Block – both UDP & TCP blocked • None 16-35 Polycom, Inc.
Page 490: Using Ipv6 Networking Addresses For Rmx Internal And External Entities
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Using IPv6 Networking Addresses for RMX Internal and External Entities IPv6 addresses can be assigned to both RMX (Internal) and External Entity addresses. RMX Internal Addresses Default Management Network Service • Control Unit •...
Page 491: Configuration Requirements
On the RMX 1500/2000/4000, full media redundancy is supported if only one IP Network Service is defined per media card. Media Redundancy On the RealPresence Collaboration Server (RMX) 1500 LAN 1 and LAN 2 are the redundant media ports: • LAN 2 port is used for standard communications 16-37 Polycom, Inc.
Page 492 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide • LAN 1 port can be used to define a second Network Service or for LAN Redundancy Redundant ports LAN 1 LAN 2 Figure 16-1 RealPresence Collaboration Server (RMX) 1500 - RTM IP 1500 on Rear Panel...
Page 493: Signaling And Management Redundancy
LAN 3 / MNG (RMX 1500 (RMX 1500) LAN_REDUNDANCY = NO Management Signaling MULTIPLE_SERVICES = NO LAN_REDUNDANCY = NO Management Not Used MULTIPLE_SERVICES = YES LAN_REDUNDANCY = YES Management & Signaling (LAN3 is redundant to LAN 2) MULTIPLE_SERVICES = NO 16-39 Polycom, Inc.
Page 494: Hardware Monitor Indications
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 16-21 RMX 1500 / 4000 - Signaling and Management Redundancy - System Flags Port Usage Flag / Value LAN 2 / MNG B LAN 3 / MNG (RMX 1500 (RMX 1500)
Page 495: Network Traffic Control
Default = 500 Flag range: 1-1000 (in milliseconds). SIP Proxy Failover With Polycom® Distributed Media Application™ (DMA™) 7000 RMX systems that are part of a RealPresence DMA system environment can benefit from the RealPresence DMA system’s SIP Proxy Failover functionality.
Page 496: Realpresence Collaboration Server (Rmx) Network Port Usage
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide • New calls will connect using the original IP address, registration and connection parameters. RealPresence Collaboration Server (RMX) Network Port Usage The following table summarizes the port numbers and their usage in the RealPresence...
Page 497 Fixed Ports The ports are dynamically section of the IP allocated. service. RTCP 49152 - RTP control. Yes - It is configured 59999 in the Fixed Ports The ports are dynamically section of the IP allocated. service. 16-43 Polycom, Inc.
Page 498 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 16-23 RMX Network Port Usage Summary (Continued) Connection Port Protocol Description Configurable Type Number SIP -TLS 5061 SIP -TLS for SIP server, alternate SIP server, outbound proxy and alternate outbound proxy.
Page 499: Isdn/Pstn Network Services
Most of the parameters of the first ISDN/PSTN Network Service are configured in the Fast Configuration Wizard, which runs automatically if an RTM ISDN card is detected in the RMX during first time power-up. For more information, see the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Getting Started Guide, "Hardware Installation and Setup”...
Page 500: Adding/Modifying Isdn/Pstn Network Services
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Adding/Modifying ISDN/PSTN Network Services The system administrator can use the RMX Management – ISDN/PSTN Network Services section of the RP Collaboration Server Web Client to add a second ISDN/PSTN Network Service or modify the first ISDN/PSTN Network Service.
Page 501 T1 (U.S. – 23 B channels + 1 D channel) • E1 (Europe – 30 B channels + 1 D channel) Default: T1 Service Type PRI is the only supported service type. It is automatically selected. Click Next. 16-47 Polycom, Inc.
Page 502 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The PRI Settings dialog box is displayed: Define the following parameters: Table 16-25 PRI Settings Field Description Default Num Type Select the Default Num Type from the list. The Num Type defines how the system handles the dialing digits. For example, if you type eight dialing digits, the Num Type defines whether this number is national or international.
Page 503 User side (default) • Network side • Symmetric side Note: If the PBX is configured on the network side, then the RMX unit must be configured as the user side, and vice versa, or both must be configured symmetrically. 16-49 Polycom, Inc.
Page 504 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 16-26 Span Definition (Continued) Field Description Line Coding Select the PRI line coding method from the list. • For T1 spans, default is B8ZS. • For E1 spans, default is HDB3.
Page 505 — State – The type of alarm: No alarm, yellow alarm or red alarm. 16 Attach spans to existing Network Services, by marking the appropriate check boxes in the Attached field. Each ISDN/PSTN card can support 7 E1 or 9 T1 PRI lines. 16-51 Polycom, Inc.
Page 506: Modifying An Isdn/Pstn Network Service
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide 17 Click Save & Close. Modifying an ISDN/PSTN Network Service To Modify an ISDN/PSTN Network Service: In the RMX Management pane, click the ISDN/PSTN Network Services ( ) icon. In the ISDN/PSTN Network Services list, double-click the ISDN or right-click the ISDN entry and select Properties.
Page 507: Network Security
By defining Multiple Network Services, a separate network can be defined for each media card installed in the system. For more information see the RealPresence Collaboration Server (RMX) 1500/2000/4000 Deployment Guide for Maximum Security Environments, Enable Network Separation (RMX 2000). 16-53 Polycom, Inc.
Page 508: Multiple Network Services
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Multiple Network Services Media, signaling and management networks can be physically separated on the RMX system to provide enhanced security. This addresses the requirement in an organization that different groups of participants be supported on different networks. For example, some participants may be internal to the organization while others are external.
Page 509: Guidelines
Total Network Services Network Services Management Media that Include ICE (Up to 2 per Media Card) Services Cards (1 / Media Card) 1500 Up to 2 2000 Up to 2 (combination of RTM ISDN and/or RTM LAN) 16-55 Polycom, Inc.
Page 510: Resource Allocation And Capacity
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 16-29 Maximum Number of Network Services per RMX System (Continued) Total Network Services Network Services Management Media that Include ICE (Up to 2 per Media Card) Services Cards (1 / Media Card)
Page 511: First Time Installation And Configuration
Modify the required System Flag to enable Multiple Services and reset the MCU. Add the required IP Network Services to accommodate the networks connected to the RMX. Select a Network Service to act as default for dial out and gateway calls for which the Network Service was not selected. 16-57 Polycom, Inc.
Page 512: Required Information
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Place several calls and run conferences to ensure that the system is configured correctly."Gather Network Equipment and Address Information - IP Network Services Required Information” on page 16-40. Upgrading to Multiple Services Gather Network Equipment and Address Information for each of the networks that will be connected to the RMX unit.
Page 513: Realpresence Collaboration Server (Rmx) Hardware Installation
SIP Server IP address (optional) RealPresence Collaboration Server (RMX) Hardware Installation When connecting the LAN cables of the various networks to the RMX it is recommended to use a color system to differentiate between the networks, for example, using colored cables. 16-59 Polycom, Inc.
Page 514: Realpresence Collaboration Server (Rmx) 4000 Multiple Services Configuration
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide RealPresence Collaboration Server (RMX) 4000 Multiple Services Configuration Connecting the cables to the RTM IP 4000: The following cables are connected to the RTM IP on the rear panel of the RealPresence...
Page 515: Realpresence Collaboration Server (Rmx) 2000 Multiple Services Configuration
Connecting the cables to the RTM IP: The following cables are connected to the RTM IP on the rear panel of the RealPresence Collaboration Server (RMX) 2000: Table 16-33 LAN Connections to the RTM IP RTM IP Port Description LAN 1 – 16-61 Polycom, Inc.
Page 516 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 16-33 LAN Connections to the RTM IP RTM IP Port Description LAN 2 Management LAN 3 Modem Connecting the cables to the RTM LAN: If RTM LAN or RTM ISDN cards are not installed on the RMX, they must be installed before connecting the additional network cables for media and signaling.
Page 517: Realpresence Collaboration Server (Rmx) 1500 Multiple Services Configuration
For more information see "Manually Adding and Deleting System Flags” on page 21-12. If the MULTIPLE_SERVICES System Flag is set to YES and no RTM ISDN or RTM LAN card is installed in the RealPresence Collaboration Server (RMX) 2000, an Active Alarm is displayed. 16-63 Polycom, Inc.
Page 518: Ip Network Service Definition
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide IP Network Service Definition Use this procedure to define Network Services in addition to the Network Service already defined during first entry installation and configuration. Each of the defined Network Service can be associated with one or more media cards installed in the system (depending on the system type).
Page 519 Enter the subnet mask of the RMX in that network service. Default value: 255.255.255.0. Optional. Some system flags can be defined per Network Service, depending on the network environment. To modify these flags, click the Service Configuration button. The Service Configuration dialog box opens. 16-65 Polycom, Inc.
Page 520 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide All the flags must be manually added to this dialog box. For a detailed description of the flags and how to add them, see "Manually Adding and Deleting System Flags” on page 21-12.
Page 521 DNS is not configured or disabled, the DNS configured for the Management Network will be used. • When upgrading from a version that does not support a DNS per IP Network Service, the DNS configured for the Management Network will be used. 16-67 Polycom, Inc.
Page 522 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 16-37 Default Management Network Service – DNS (Continued) Field Description Register Host Names Select this option to automatically register this Network Service Automatically to DNS Signaling Host with the DNS server.
Page 523: Setting A Network Service As Default
To set this IP Network Service for both H.323 and SIP connections, repeat step 2 and select the option you need. The following icons are used to indicate the default IP Network Service type: 16-69 Polycom, Inc.
Page 524: Ethernet Settings
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 16-39 Default IP Network Service Icons Icon Description This Network Service supports both SIP and H.323 connections and is designated as default for both SIP and H.323 connections. This Network Service supports both SIP and H.323 connections and is designated as default for H.323 connections.
Page 525 You can also prevent dial in participants from connecting to that conferencing entities when connecting via a Network Service. In the Accept Calls column, clear the check box of the Network Service from which calls cannot connect to the conference. 16-71 Polycom, Inc.
Page 526: Gateway Profiles
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Gateway Profiles To enable the RMX to call the destination endpoint/MCU via IP connection, the Network Service for the call must be selected in the Gateway Profile dialog box. The Network Service set as default is used if no other Network Service is selected.
Page 527: Signaling Monitor
If no Network is selected, the system uses the IP Network Service selected for reserving the conference resources, and if none is set for the conference it uses the Network Service set as default. The IP Network Service is selected in the New Participant - Advanced dialog box. 16-73 Polycom, Inc.
Page 528: Reserving Video Resources For A Conference
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Reserving Video Resources for a Conference When defining a new ongoing conference or a conference reservation, you can select the Network Service that will be used to reserve the required resources. If no Network Service is selected, the default Network Service is used.
Page 529: Resource Report
Network Service may have all of it resources available. In such a case, the port gauges may show that half of the system resources are available for conferencing, while calls via the Network Service with no available resources will fail to connect. 16-75 Polycom, Inc.
Page 530: Nat (Network Address Translation) Traversal
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide NAT (Network Address Translation) Traversal NAT Traversal is a set of techniques enabling participants behind firewalls to connect to conferences, hosted on the RMX, remotely using the internet. Session Border Controller (SBC) All signaling and media for both SIP and H.323 will be routed through an SBC.
Page 531: Business To Business Connections
The following Business to Business connection call flow options are supported: Table 16-41 Business to Business Connection Enterprise A Client Enterprise B Client Environment Registered Registered Environment  H.323 RPAD RPAD H.323  H.323 RPAD H.323  RPAD RPAD H.323  Acme Packet Acme Packet H.323 16-77 Polycom, Inc.
Page 532: Fw (Firewall) Nat Keep Alive
5 - 86400 seconds. System Configuration in SBC environments In an environment that includes SAM (a Polycom SBC), to ensure that a RealPresence Mobile endpoint can send content to a conference the value of the system flag NUM_OF_INITIATE_HELLO_MESSAGE_IN_CALL_ESTABLISHMENT must be set to at least 3.
Page 533: Sip Tcp Keep-Alive
SIP TCP Keep Alive behavior is defined for each IP Network Service and can be modified by adding the following System Flags and modifying their values: • SIP_TCP_KEEPALIVE_TYPE • SIP_TCP_KEEP_ALIVE_BEHAVIOR For a detailed description see the Ultra Secure Mode chapter, "System Flags - SIP_TCP_KEEPALIVE_TYPE / BEHAVIOR” on page 23-18. 16-79 Polycom, Inc.
Page 534 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide 16-80 Polycom, Inc.
Page 535: Ivr Services
You can view the currently defined Conference IVR and Entry Queue IVR Services in the IVR Services list pane. To view the IVR Services list: In the RMX Management pane, expand the Rarely Used list. Click the IVR Services ( ) entry. 17-1 Polycom, Inc.
Page 536: Ivr Services Toolbar
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The list pane displays the Conference IVR Services list and the total number of IVR services currently defined in the system. IVR Services List Pane IVR Toolbar Access to IVR Services list and customization...
Page 537: Adding Languages
In the RMX Management pane, expand the Rarely Used list. Click the IVR Services ( ) entry. In the Conference IVR Services list, click the Add Supported Languages ( button. The Supported Languages dialog box opens. Click the Add Language button. 17-3 Polycom, Inc.
Page 538: Uploading A Message File To The Rmx
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The New Language dialog box opens. In the New Language box, enter the name of the new language. The language name can be typed in Unicode and cannot start with a digit. Maximum field length is 31 characters.
Page 539 Click Upload File to upload the appropriate audio file to the MCU. The Install File dialog box opens. Enter the file name or click the Browse button to select the audio file to upload. The Select Source File dialog box opens. 17-5 Polycom, Inc.
Page 540: Defining A New Conference Ivr Service
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Select the appropriate *.wav audio file, and then click the Open button. The name of the selected file is displayed in the Install field in the Install File dialog box. Optional. You can play a .wav file by selecting the Play button ( 10 Click Yes to upload the file to the MCU.
Page 541 Range is between 1-10, and the default value is 5 seconds. DTMF Delimiter Enter the key that indicates the last input key. Possible values are the pound (#) and star (*) keys. The default is #. 17-7 Polycom, Inc.
Page 542 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Click the Welcome tab. The New Conference IVR Service - Welcome dialog box opens. Select the Enable Welcome Messages check box to define the system behavior when the participant enters the Conference IVR queue. When participants access a conference through an Entry Queue, they hear messages included in both the Entry Queue Service and Conference IVR Service.
Page 543 Chairperson Identifier Enter the key to be used for identifying the participant as a chairperson. Possible keys are: pound key (#) or star (*). Billing Code The prompt requesting the chairperson billing code selected in the General tab. 17-9 Polycom, Inc.
Page 544 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide 10 Click the Conference Password tab. The New Conference IVR Service - Conference Password dialog box opens. 11 Select the Enable Password Messages check box to request the conference password before moving the participant from the conference IVR queue to the conference.
Page 545 Note: If you modify the default DTMF codes used to perform various operations, the default voice files for the help menus must be replaced. Change Chairperson Requests the participant to enter a new chairperson password when Password the participant is attempting to modify the chairperson password. 17-11 Polycom, Inc.
Page 546 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 17-6 Conference IVR Service Properties - General Voice Messages (Continued) Message Type Description Change Conference Requests the participant to enter a new conference password when Password the participant is attempting to modify the conference password.
Page 547 The message is played when the conference is on hold and the chairperson joins the conference. For this message to be played the Conference Requires Chairperson option must be selected in the Conference Profile - IVR dialog box. 17-13 Polycom, Inc.
Page 548 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 17-6 Conference IVR Service Properties - General Voice Messages (Continued) Message Type Description Ringing Tone The tone that will be played to indicate that the system is calling the destination number.
Page 549 Roll Call Left message file with the tone file. Roll Call Review Played when Roll Call is requested by the chairperson, introducing the names of the conference participants in the order they joined the conference. 17-15 Polycom, Inc.
Page 550 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide If Enable Tone Notifications option is selected: 22 Select the Entry Tone or Exit tone: Click the appropriate table entry in the Message File column. A drop-down list is enabled. From the list, select the audio file to be assigned to the event/indication.
Page 551 — The source images for the high resolution slides must be in *.bmp or *.jpg format. — If the uploaded slides are not of the exact SD or HD resolution, an error message is displayed and the slides are automatically cropped or enlarged to the right size. 17-17 Polycom, Inc.
Page 552 ) button. Notes: • When using one of the default Polycom slides, the slide will be displayed in the resolution defined in the profile, i.e. CIF, SD, HD 720p or HD 1080p. When defining a gateway IVR Service, the recommended default slide is: Default_GW_Welcome_Slide.
Page 553 The video slide must be in a .jpg or .bmp file format. For more information, see "Creating a Welcome Video Slide” on page 17-34. • Customized H.261 slides are not supported. 26 Click the DTMF Codes tab. The New Conference IVR Service - DTMF Codes dialog box opens. 17-19 Polycom, Inc.
Page 554 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide • This dialog box lists the default DTMF codes for the various functions that can be performed during the conference by all participants or by the chairperson. Table 17-10 New Conference IVR Service Properties - DTMF Codes...
Page 555 Note: This option is not available for SVC participants. • Do not change the DTMF code of the Touch Control Prefix (*#). The Polycom® Touch Control device is only supported with MPM+ and MPMx media cards. For more information see the Polycom® Touch Control User Guide. •...
Page 556: Change To Chairperson
In the Conference IVR Service - Conference Chairperson dialog box, select the Enable Chairperson Messages check box, and select the appropriate voice messages. For more information, see Polycom® RealPresence Collaboration Server (RMX) 1500/2000/ 4000 Administrator’s Guide, "New Conference IVR Service Properties - Conference Chairperson Options and Messages”...
Page 557: Entry Queue Ivr Service
(Mandatory) Enter the name of the Entry Queue Service. The name Name can be typed in Unicode. Maximum field length is 80 ASCII characters. Language Select the language in which the Audio Messages and prompts will be heard. The languages are defined in the Supported Languages function. 17-23 Polycom, Inc.
Page 558 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 17-11 Entry Queue IVR Service Properties - Global Parameters (Continued) Option Description External Server This option is used for Ad Hoc conferencing, to verify the participant’s Authentication permission to initiate a new conference. For a detailed description see Appendix D: "Ad Hoc Conferencing and External Database...
Page 559 Assign an audio file to each message type, as follows: — In the Message File column, click the table entry, and then select the appropriate audio message. Click the General tab. The New Entry Queue IVR Service - General dialog box opens. 17-25 Polycom, Inc.
Page 560 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The administrator can enable an audio message that informs the participant of the lack of Video Resources in the RMX and that he/she is being connected as Audio Only. The message states: All video resources are currently in use. Connecting using audio only.
Page 561: Setting A Conference Ivr Service Or Entry Queue Ivr Service As The Default Service
To select the default Conference IVR Service: >> In the IVR Services list, select the Conference IVR Service to be defined as the default, and then click the Set Default Conference IVR Service button. 17-27 Polycom, Inc.
Page 562 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Alternatively, in the IVR Services list, right-click the Conference IVR Service and then select Set Default Conference IVR Service. The IVR Service is displayed in bold, indicating that it is the current default service.
Page 563: Modifying The Conference Or Entry Queue Ivr Service Properties
In the IVR Services list, Click the IVR Service to modify. For more information about the tabs and options of this dialog box, see "Defining a New Conference IVR Service” on page 17-6. Modify the required parameters or upload the required audio files. Click OK. 17-29 Polycom, Inc.
Page 564: Replacing The Music File
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Replacing the Music File The RMX is shipped with a default music file that is played when participants are placed on hold, for example, while waiting for the chairperson to connect to the conference (if the conference requires a chairperson), or when a single participant is connected to the conference.
Page 565: Creating Audio Prompts And Video Slides
® On your PC, click Start > Programs > Accessories > Entertainment > Sound Recorder. The Sound–Sound Recorder dialog box opens. To define the recording format, click File > Properties. The Properties for Sound dialog box opens. 17-31 Polycom, Inc.
Page 566 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Click the Convert Now button. The Sound Selection dialog box opens. In the Format field, select PCM. In the Attributes list, select 16.000 kHz, 16Bit, Mono. To save this format, click the Save As button.
Page 567 10. If the format is incorrect, click the Change button. The Sound Selection dialog box is displayed. In the Name field, select the name of the format created in step 7 on page 17-32. 17-33 Polycom, Inc.
Page 568: Creating A Welcome Video Slide
Save your file. Customized H.261 slides are not supported.. If using a default Polycom slide, the slide’s resolution will be as defined in the profile, i.e. SD, HD or CIF. If the display of the Welcome slide is cut in the upper area of the screen, change the settings of the endpoint’s monitor to People "Stretch"...
Page 569: Inviting Participants Using Dtmf
Error Handling • If the destination endpoint is busy or the participant did not answer, the system ends the call. • When an incorrect number is entered, the call fails and an error message is displayed. 17-35 Polycom, Inc.
Page 570: Guidelines
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide • If the destination number is not entered in a specific amount of time (defined in Timeout for user input in the IVR Services - Global tab), the participant is prompted to enter a destination number again.
Page 571 To upload a new file, click the Add Message File. For more details, see the RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide, "Creating Audio Prompts and Video Slides” on page 17-31. Click the Video Services tab. 17-37 Polycom, Inc.
Page 572 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The IVR Services - Video Services tab is displayed. Define the following parameters: Table 17-13 IVR Services Properties - Video Services Parameters - Invite Participants Video Services Description Dial out protocols Select the order of the network protocols that will be used by the order system to dial the destination number.
Page 573: Disabling The Invite Participant Option
IVR Services can be controlled externally from an application server supporting the MCCF- IVR (Media Control Channel Framework-Interactive Voice Response) package. The external IVR service is currently being implemented with the integration of the Polycom RealPresence Virtualization Manager (DMA) as the application server. When the...
Page 574: Ivr Services Support With Tip Protocol
AVC SIP and TIP protocols are supported on the RealPresence Collaboration Server 1500/2000/4000 only. • IVR default audio files are enabled for all TIP Compatibility Modes. • Only Polycom default Welcome slides are available. Custom Welcome slides are not supported. • TIP-enabled endpoints can send DTMF digits to MCU. •...
Page 575 “All conference participants are now When all Mute_All_On.wav muted.” participants are muted by the operator or chairperson. Mute All Off “All conference participants are now When all Mute_All_Off.wav unmuted.” participants are unmuted by the operator or chairperson. 17-41 Polycom, Inc.
Page 576 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 17-14 Default IVR Messages (Continued) Message Type Message Text When Played File Name End Time Alert “The conference is about to end.” The conference is End_Time_Alert.wav about it end Change Password “Press one to change conference...
Page 577 Conference “The conference is being recorded” Recording_ in_Progress.wav Recording Conference “The conference recording has failed” Recording_Failed.wav Recording Failed No Video "All video resources are currently in No_Video_Resources_Audio_ Resources Audio use. Connecting using audio only" Only.wav Only. 17-43 Polycom, Inc.
Page 578: Volume Control Of Ivr Messages, Roll Call And Music
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Volume Control of IVR Messages, Roll Call and Music The volume of IVR music, IVR messages and Roll Call is controlled by the following system flags: • IVR_MUSIC_VOLUME • IVR_MESSAGE_VOLUME • IVR_ROLL_CALL_VOLUME To control the volume of IVR music, Roll Call and messages: >>...
Page 579: Ivr Services In Tip-Enabled Conferences
TIP endpoints can dial-in to conferences directly using the IVR, Entry Queue/Virtual Entry Queue and Service Provider IVR. For more information on Multipoint see the Polycom Real Presence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Appendix I, Multipoint Call Flows. Configuring the Conference and Entry Queue IVR Services The IVR module includes two types of services: •...
Page 580 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide 17-46 Polycom, Inc.
Page 581: The Call Detail Record (Cdr) Utility
The first record in each file contains general conference data. The remaining records contain event data, one record for each event. Each record contains field values separated by commas. This data can be transferred to an external program such as  Microsoft Excel for billing purposes. 18-1 Polycom, Inc.
Page 582: Multi-Part Cdr Files
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The following is a sample of an unformatted CDR file: Conference summary record Event code Event records Figure 18-1 Unformatted CDR File • Formatted text – Formatted CDR files contain multiple sections. The first section in each file contains general conference data.
Page 583: Guidelines
This appendix can be referred to for information regarding the contents of fields in the unformatted text file, but does not reflect the exact contents of the formatted text file. 18-3 Polycom, Inc.
Page 584: Viewing, Retrieving And Archiving Conference Information
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Viewing, Retrieving and Archiving Conference Information Viewing the Conference Records To open the CDR utility: • On the RMX Menu, click Administration > CDR. The CDR List pane opens, displaying a list of the conference CDR records stored in the MCU memory.
Page 585: Multi-Part Cdr File Display
Part Index of 1. • Files included in a Multi-Part CDR file sets have the same Display Name. The first file of the set is numbered 1 with each additional CDR file numbered in an ascending numeric sequence. 18-5 Polycom, Inc.
Page 586: Refreshing The Cdr List
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Refreshing the CDR List To refresh the CDR list: • Click the Refresh button, or right-click on any record and then select Refresh. Updated conference CDR records are retrieved from the MCU memory.
Page 587: Gateway Calls
Gateway Session. • Forwarding of all DTMF codes sent by participants in the Gateway Session to all PSTN and ISDN participants. This is enabled by adding the ALWAYS_FORWARD_DTMF_IN_GW_SESSION_TO_ISDN System Flag to system.cfg and setting its value to YES. 19-1 Polycom, Inc.
Page 588: Call Flows
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide • Up to 80 gateway calls (same as conferences) may be run on a fully configured MCU. • Gateway Profiles are included in the Backup and Restore Configuration operations. • CDR files are generated for Gateway Sessions in the same way as for conferences.
Page 589 For example, If the MCU Prefix in the GK is 91 and the GW Profile ID is 2000, and the destination number is 3456 (SIP) enter: 912000*3456. To invite two participants: SIP: 3456 and ISDN: 9251444, enter: 912000*3456*9251444. To invite two participants: SIP: 3456 and a PSTN participant whose number is 9251234, enter: 912000*3456**9251234. 19-3 Polycom, Inc.
Page 590 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Dialing from SIP Endpoints Figure 19-2Dialing String and Call Flow from SIP Endpoint to One, Two or Three Endpoints The calling endpoints can dial to one, two or several endpoints (up to ten) in one dialing string.
Page 591: Gateway Ivr
Number, second participant]**[destination number]..*[Destination Number, tenth participant]@domain name For example, if the GW Profile ID is 2000, the domain name is service.polycom.com, and the destination number is 3456, enter: 2000*3456@service.polycom.com. If using the IP address of the RMX signaling host (for example, 172.22.188.22) instead of the domain name enter: 2000*3456@172.22.188.22.
Page 592: Direct Ip Dialing
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide To enter an IP address as the destination number, replace the periods (.) with asterisks (*) in the format n*n*n*n followed by the # key. For example, if the IP address is 172.22.188.22, enter 172*22*188*22#.
Page 593: Dial-In Calls
Gatekeeper as summarized in Table 19-2: Table 19-2 GK_MANDATORY_FOR_CALLS_IN - System Flag Gatekeeper Flag Value Results Available Dial-in call is connected bypassing the Gatekeeper. Dial-in call is connected using the Gatekeeper. Dial-in call is rejected. 19-7 Polycom, Inc.
Page 594: Enabling Or Disabling Direct Ip Dialing
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 19-2 GK_MANDATORY_FOR_CALLS_IN - System Flag (Continued) Gatekeeper Flag Value Results Available Dial-in call is connected using the Gatekeeper. Enabling or Disabling Direct IP Dialing The direct IP dialing is enabled by default. To disable it, manually add the flags...
Page 595: Direct Dial-In To Endpoints Or Dma Vmr Using Automatically Generated Destination Numbers
For a detailed description of the call flow when dialing the DMA using this method, see "Calling a DMA Direct with Automatically Generated Destination Dial Strings” on page 19-26. 19-9 Polycom, Inc.
Page 596: Interoperability With Cma
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Calling an IP Endpoint via Gateway If the call destination is an IP endpoint, the endpoints must be registered to the same gatekeeper to which the RMX is registered. There should be a mapping between the dial-in...
Page 597: Gateway Redial Or Redialing Gateway Calls
Chapter 19-Gateway Calls For more details on Dialing Rules definition in the CMA/DMA, see the Polycom CMA System Operations Guide, “Dial Rule Operations” or the Polycom DMA System Operations Guide, “Dial Rule Operations”. Gateway Redial or Redialing Gateway Calls Additional Redial options and IVR messages have been included for Gateway Calls to numbers that are wrong, adding functionality to the RMX’s Gateway capabilities when used...
Page 598: Wrong Destination Number Time-Out
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide • Redial on Wrong Number is activated if a Gateway Call fails, for all defined protocols, for any reason or combination of reasons listed in Table 19-3. Table 19-3 Call Failure Reasons - H.323, SIP, ISDN H.323...
Page 599: Disconnect On No Answer
Disconnect on Busy • Disconnect on No Answer IVR Messages are assigned and modified in the General tab of the Conference IVR Service or Conference IVR Properties dialog box. For more information see "IVR Services” on page 1-1. 19-13 Polycom, Inc.
Page 600: Configuring The Gateway Components On The Rmx
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Configuring the Gateway Components on the RMX To enable gateway calls in the RMX, the following components have to be configured: • Conference IVR Service to be used with the Conference Profile assigned to the Gateway Profile.
Page 601 The tone that will be played to indicate that the system is calling the destination number. 11 When defining a gateway IVR Service, it is recommended that the Roll Call option remains disabled. 12 Click the Video Services tab. The New Conference IVR Service - Video Services dialog box opens. 19-15 Polycom, Inc.
Page 602 For more information, see step 7 on page 19-15. Notes: • When using one of the default Polycom slides, the slide will be displayed in the resolution defined in the profile, i.e. CIF, SD, HD 720p or HD 1080p.
Page 603: Defining The Conference Profile For Gateway Calls
For more details, see Table 2-13, “New AVC CP Profile - Advanced Parameters,” on page 2-32. Define the remaining Profile parameters as described in "Defining New Profiles” on page 2-27. 19-17 Polycom, Inc.
Page 604: Defining The Gateway Profile
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Defining the Gateway Profile A Gateway Profile is a conferencing entity, based on the Conference Profile assigned to it, that enables endpoints to dial-in and initiate Gateway Sessions. The system is shipped with a default Gateway Profile, named Default_GW_Session.
Page 605 H.323, SIP and ISDN. PSTN numbers are identified separately and are dialed right away without trying other connections. By default, all protocols (H.323, SIP, ISDN and PSTN) are selected. Clear the protocol that should not be used for connecting the destination endpoint. 19-19 Polycom, Inc.
Page 606 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 19-6 New Gateway Profile Properties (Continued) Option Description IP Network Service Select the IP Network Service to be used with this Gateway. If this is not selected the default IP Network Service will be used.
Page 607: System Configuration
By default, this flag is set to NO and all connection indications are displayed. Enabling PSTN dial-in using GK prefix The feature is enabled when setting the flag USE_GK_PREFIX_FOR_PSTN_CALLS to Yes. For more details, see "Enabling PSTN dial-in using GK prefix” on page 19-21. 19-21 Polycom, Inc.
Page 608: Monitoring Ongoing Gateway Sessions
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Monitoring Ongoing Gateway Sessions Ongoing Gateway Sessions that are created when calling the Gateway Profile, are listed in the ongoing Conferences list pane. Gateway Sessions are monitored in the same way as the conferences. For more details on monitoring conferences, see RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide, "Conference Level Monitoring”...
Page 609: Gateway Session Parameters
Meeting Room Dialing from an ISDN endpoint to a specific IP endpoint using the Gateway Profile is a two- step process (dialing to the Gateway and then entering the number of the destination IP endpoint). 19-23 Polycom, Inc.
Page 610 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide When dialing to specific IP endpoints you can simplify the dialing process by creating the appropriate Meeting Room. If CMA is involved, dialing can be simplified even further by configuring the appropriate dialing Rule in the CMA/DMA.
Page 611: Dialing To Polycom® Dma™ 7000
ISDN/PSTN access is enabled and a dial-in number is assigned to the Meeting Room. • The dial-out IP endpoint is added to the Meeting Room’s Participants list. Dialing to Polycom® DMA™ 7000 Two dialing methods are available to ISDN/PSTN participants calling the DMA: •...
Page 612: Calling A Dma Direct With Automatically Generated Destination Dial Strings
265555 Calling the DMA via Gateway IVR Audio PSTN/ISDN calls can be routed to Polycom DMA 7000 via the RMX. ISDN Video endpoints connect using their audio channels (but consume video resources). The DMA 7000 enables load balancing and the distribution of multipoint calls on up to 10 Polycom RMX media servers.
Page 613: Manual Dial String Entry
Automatic Dial String Generation (MPM+ and MPMx cards only) Manual Dial String Entry Figure 19-1Dialing String and Call Flow from ISDN Endpoint to Polycom DMA The connection is done in two steps: • A PSTN/ISDN participant dials the dial-in number assigned to the Gateway Profile (5705555), including the country and area code (if needed) and connects to the Gateway IVR.
Page 614: Pstn Dial-In Using Gk Prefix
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Figure 20 Call Flow from ISDN Endpoint to Polycom DMA with Automatically Generated Forwarded Dial String Example: Figure 1 shows the call flow assuming the following parameters: First Dial-in Number 5705550 Last Dial-in Number...
Page 615: Deploying A Polycom Rmx™ Serial Gateway S4Gw
RMX, with all web and H.323 traffic passing through the RMX. Figure 19-1Network infrastructure with direct connection to Serial Gateway S4GW For more information see the RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments, "Deploying a Polycom RMX™ Serial Gateway S4GW” on page 4-1. 19-29 Polycom, Inc.
Page 616 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide 19-30 Polycom, Inc.
Page 617: Rmx Manager Application
RMX's management console. The RMX Manager specific to the Maximum Security version being deployed can be downloaded from the Support section of the Polycom website. Modem connection is not supported when the Collaboration Server is in Ultra Secure Mode. For more information see "Ultra Secure Mode”...
Page 618: Accessing The Rmx Manager Directly
Security Environments, "Installing RMX Manager for Secure Communication Mode” on page 3-1. The RMX Manager application can be downloaded from one of the RealPresence Collaboration Server systems installed in your site or from Polycom web site at http://www.polycom.com/support. Upgrade Notes •...
Page 619 The Login screen is displayed. There is a link to the RMX Manager Installer at the top of the right edge of the screen. Link to Manager Installer Click the Install RMX Manager link. The installer verifies the application’s requirements on the workstation. The Install dialog box is displayed. Click Install. 20-3 Polycom, Inc.
Page 620: Starting The Rmx Manager Application
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The installation proceeds. The installation completes, the application loads and the RMX Manager - MCUs screen is displayed. MCUs Toolbar MCUs Pane The first time you start the RMX Manager application, the MCUs pane is empty.
Page 621: Connecting To The Mcu
MCUs on the list. For example, if the Authorization level of the User POLYCOM is Administrator, all Users connecting to the other MCUs on the list must be Administrators. Each user can have a different login name and password for each of the listed MCUs and they must be defined in the Users list of each of the listed MCUs.
Page 622 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide To connect the RMX Manager to an MCU: In the MCUs pane or screen, use one of the following methods: Double-click the MCU icon. Select the RMX to connect and click the Connect MCU button.
Page 623 The system connects to the RMX, and the RMX Manager Main Screen is displayed. If a User with the entered Username and Password is not defined in the RMX, an error message is displayed and the system lets you re-enter the Username and Password. 20-7 Polycom, Inc.
Page 624: Rmx Manager Main Screen
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide RMX Manager Main Screen The RMX Manager Main Screen is displayed only when at least one MCU is connected. This screen is similar to the RMX Web Client Main Screen with the addition of the MCUs pane.
Page 625 MCU and their participants, clear the Monitored check box. • Video Resources - The number of video resources that are available for conferencing. • Audio Resources - The number of audio resources that are available for conferencing. 20-9 Polycom, Inc.
Page 626: Conferences Pane
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide MCUs Toolbar The MCUs toolbar contains the following buttons: Add MCU Connect MCU Export Configuration Disconnect MCU Import Configuration Delete MCU MCU Properties Conferences Pane The Conferences pane lists all the ongoing conferences from all the MCUs that are connected and monitored along with their MCU, Status, Conference ID, Start Time and End Time data.
Page 627: Status Bar
Lists the participants of all monitored MCUs that are experiencing connection problems. The list is sorted by MCU and conference. The Participant Alerts can be sorted by MCU by clicking the MCU header in the Participant Alerts table. 20-11 Polycom, Inc.
Page 628: Address Book
The number of Video and Voice ports in use. • The High Port Usage threshold. For more details, see the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Getting Started Guide, "Port Usage Gauges” on page 3-7. MCU State The MCU State indicator displays the status of the selected MCU.
Page 629: Adding Mcus To The Mcus List
Enter the IP address of the MCU’s Control Unit. The IP address must be identical to the one configured in the MCU during first entry Configuration. For more details, see the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Getting Started Guide, "Procedure 1: First-time Power-up”...
Page 630: Starting A Conference
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 21 MCU Properties (Continued) Field Description Password Enter the password as defined for the user name with which you will login to the MCU. The system is shipped with a default User whose password is POLYCOM.
Page 631: Starting A Conference From The Conferences Pane
If you are the meeting chairperson or organizer using the RMX Web Client to start your own meeting, you need to communicate the default conference ID (or the one you created) to the other conference participants so they can dial in. 20-15 Polycom, Inc.
Page 632: Starting A Reservation
If no defined participants are to be added to the conference, or you do not want to add additional information, click OK. For more details, see the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/ 4000 Getting Started Guide, "Starting a Conference from the Conferences Pane” on page 3-12.
Page 633: Monitoring Conferences
To list participants from several conferences (running on the same or different MCUs): >> In the Conferences pane, using Windows multiple selection methods, select the conferences whose participants you want to list. The participants are displayed in the Participants list pane. 20-17 Polycom, Inc.
Page 634: Grouping The Participants By Mcu
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide By default, the participants are grouped by conferences, and the name of the MCU is displayed in the first column of the properties table, enabling sorting according to MCU name. Conferences selected for MCU Name.
Page 635: Start Monitoring/Stop Monitoring
You can stop the automatic monitoring of conferences on a specific MCU in one of the following methods: • By clearing the check box in the Monitored column in the MCUs pane. • Right-clicking the MCU icon and selecting Stop Monitoring. The check box is cleared in the Monitored column. 20-19 Polycom, Inc.
Page 636: Modifying The Mcu Properties
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide To start monitoring again, click the check box in the Monitored column in the MCUs pane, or right-clicking the MCU icon and selecting Start Monitoring. Modifying the MCU Properties You can view the currently defined MCU settings, and modify them when required, for example, change the MCU name, IP address or Secured mode.
Page 637: Removing An Mcu From The Mcus Pane
RMX Manager application must be restarted after changing the display language. To select a language: On the RMX Manager menu, click Setup > Customize Display Settings > Multilingual Settings. 20-21 Polycom, Inc.
Page 638: Import/Export Rmx Manager Configuration
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The Multilingual Settings dialog box opens, displaying the current language selection. Click the check box of the required language. Only one language can be selected. Click OK. Restart the RMX Manager application to implement the language change.
Page 639 Click the Browse button to select the saved file, or enter the required path in the Export Path box. The Open dialog box is displayed. Select the XML file previously saved, and click the Open button. The selected file path is displayed in the Import Path box. Click OK to import the file. 20-23 Polycom, Inc.
Page 640: Installing Rmx Manager For Secure Communication Mode
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Installing RMX Manager for Secure Communication Mode The RMX Manager cannot be downloaded from a site, operating in Secure Communication Mode, without a valid TLS certificate. The following procedure describes how to obtain a TLS certificate and download the RMX Manager from a site operating in Secure Communication Mode.
Page 641 Name Local Domain Name Enter the Local Domain Name. The Local Domain Name must be the same as the MCU Host Name. If the content of these two fields are not identical an active alarm is created. 20-25 Polycom, Inc.
Page 642 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Create a Certificate Request. For more information, see "Purchasing and Installing a Certificate” on page 1-3. Certificates can also be created and issued using an Internal Certificate Authority. For more information see "Using an Internal Certificate Authority” on page 20-28.
Page 643 Chapter 20-RMX Manager Application The Management Network Properties dialog box is displayed. Click on the Security tab. The Security tab is displayed. Select the Secured Communication check box. Click OK. 20-27 Polycom, Inc.
Page 644: Using An Internal Certificate Authority
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Reset the RMX: In the RMX Management pane, click the Hardware Monitor button. The Hardware Monitor pane is displayed. Click the Reset ( ) button. Install the RMX Manager. For more information see "Installing the RMX Manager” on page 20-2.
Page 645 Chapter 20-RMX Manager Application The Certificate Export Wizard is displayed. Click the Next button. The Export File Format dialog box is displayed. Select Base-64 encoded X.509 (.CER). Click the Next button. 20-29 Polycom, Inc.
Page 646 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The File to Export dialog box is displayed. In the File Name field, enter the file name for the exported certificate. Click the Next button. The final Certificate Export Wizard dialog box is displayed.
Page 647: Rmx Administration And Utilities
MCU. The Participants Alerts indication bar blinks red indicating participant connection difficulties in conferences. Once viewed, the Participant Alerts indication bar becomes statically red until the errors have been resolved in the MCU. 21-1 Polycom, Inc.
Page 648: System Alerts
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide System Alerts System Alerts are activated when the system encounters errors such as a general or card error. The system errors are recorded by the RMX and can be generated into a report that can be saved in *.txt format.
Page 649: Participant Alerts
This includes all participants that are disconnected, idle, on standby or waiting for dial-in. Alerts are intended for users or administrators to quickly see all participants that need their attention. To view the Participants Alerts list: Click the red blinking Participants Alerts indication bar. 21-3 Polycom, Inc.
Page 650: Rmx Time
The Participant Alerts pane opens. The Participant Alerts pane displays similar properties to that of the Participant List pane. For more information, see the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Getting Started Guide, "Participant Level Monitoring” on page 3-36. To resolve participant issues that created the Participant Alerts, the administrator can...
Page 651: Resource Management
After resetting the MCU a delay may occur when synchronizing with the external NTP server. Resource Management Resource Capacity The RealPresence Collaboration Server (RMX) 1500 supports one card type: MPMx. Three assembly variations, MPMx-S, MPMx-D and MPMx-Q, differing in resource capacity, are available for the RealPresence Collaboration Server (RMX) 1500. 21-5 Polycom, Inc.
Page 652 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The RealPresence Collaboration Server (RMX) 2000 can support three card types: MPM, MPM+ and MPMx. The RealPresence Collaboration Server (RMX) 4000 supports only: MPM+ and MPMx cards. From Version 7.1 MPM media cards are not supported. The numbers in Table 21-3 are for MPM card assemblies with maximum resource capacities.
Page 653: Resource Capacity Modes
Fixed Resource Capacity™ – This mode is applies to AVC conferencing only and the resources cannot be used for SVC conferencing. It offers precise usage of resources, allowing the administrator to set the number of resources guaranteed to each Audio 21-7 Polycom, Inc.
Page 654: Resource Usage
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Only and video connection type in advance. This mode is available only in MPM+ and MPMx Card Configuration Modes. From Version 8.1, Fixed Resource Capacity Mode is not supported. Only the Flexible Resource Capacity Mode is supported.
Page 655 Video Resources Used (in CIF video Resources) Resolution/fps MPM+ MPMx CIF/30 (H.264)/ QCIF/30 1.5 (H.261/H.263) SIF/30 WCIF/25 WSIF/30 432X336/30 2.66 SD/15 WSD/15 4CIF/15 2.66 3 (H.263 only) WSD/30 4CIF/30 4SIF/30 WVGA/30 2.66 WVGA/25 480X352/30 SD/30 WSD/60 HD720p/30 21-9 Polycom, Inc.
Page 656 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 21-7 AVC Video Resource Usage vs. Resolution (MPM, MPM+, MPMx) (Continued) Video Resources Used (in CIF video Resources) Resolution/fps MPM+ MPMx CIF/60 SIF/60 WSIF/60 2.66 WCIF/60 432X336/60 480X352/60 WSD/50 Not Supported...
Page 657: Video/Voice Port Configuration
MCU with that resolution, the MCU first attempts to connect the endpoint using resources of the next highest resolution level. If no resources are available at that level, the MCU tries to connect the endpoint using resources of progressively decreasing resolutions. 21-11 Polycom, Inc.
Page 658: Configuring The Video/Voice Resources In Mpm Mode
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Example: In a system that has 10 SD ports allocated and in use, If another SD endpoint (11th) attempts to connect, the system first tries to allocate resources to the SD endpoint first from HD720 and then from HD1080 resources.
Page 659: Configuring The Video/Voice Resources In Mpm+ And Mpmx Mode
MCU. From Version 8.1, Fixed Resource Capacity Mode is not supported. Only the Flexible Resource Capacity Mode is supported. Optional (otherwise skip to step 2): If the MCU is not in Fixed Capacity Mode. 21-13 Polycom, Inc.
Page 660 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide In the MCU menu, click Setup > Video/Voice Port Configuration. The Video/Voice Port Configuration dialog box opens. In the Resource Capacity Mode box, click Fixed. Capacity Mode Radio Buttons Click OK. In the RMX menu, click Setup > Video/Voice Port Configuration.
Page 661 If after resources are recalculated there are purple areas to the right of the blue slider buttons indicating unallocated resources in the system, the system issues a warning stating that there are un-allocated resources in the system. 21-15 Polycom, Inc.
Page 662: Forcing Video Resource Allocation To Cif Resolution
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Optional. Repeat this procedure from Step 2 to further optimize the resource allocation. Un-allocated resources cannot be used by any participants. If after recalculating the resources the system determines that there are insufficient resources to support the configuration indicated by the sliders: —...
Page 663: Resource Report
For example, CMA Desktop;VSX 8000. Click OK. The new flag is added to the flags list. Reset the MCU for changes to take effect. For more details, see the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide, "Resetting the Collaboration Server” on page 19-57.
Page 664: Displaying The Resource Report
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Displaying the Resource Report In the main toolbar, click Administration > Resource Report. For each resource type, the Resource Report includes the following columns: Table 21-8 Resource Report Fields Parameters Column Description Type The type of audio/video resources available.
Page 665: Resource Report In Fixed Resource Capacity Mode™ (Avc-Based Conferencing)
If Fixed Resource Capacity mode is being used at the time of the upgrade, Flexible Resource Capacity mode will automatically be used. The settings from the last time Flexible Resource Capacity mode was used on the RealPresence Collaboration Server will be implemented when the upgrade is complete. 21-19 Polycom, Inc.
Page 666 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide In Fixed Resource Capacity Mode, each resource type (Audio, CIF, SD, HD 720p and HD 1080p) is displayed as a bar of the graph, indicating the percentage of occupied and free resources for each resource type.
Page 667 SVC Conferences Maximum number of licences AVC HD AVC SD AVC CIF The Resource Capacity Utilization table indicates the total amount of ports used for each port type for one MPMx media board in full capacity. 21-21 Polycom, Inc.
Page 668: Isdn/Pstn
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The following diagram displays the RealPresence Collaboration Server (RMX) Resource Report, displaying a resource graph that indicates the number of voice and video ports that are available or occupied in the MCU.
Page 669: Mcu Resource Management By Realpresence Resource Manager Xma), Polycom Cma And Polycom Dma
RealPresence Resource Manager (XMA), Polycom CMA or Polycom DMA, the MCU will send updates on resource usage to both CMA and DMA, with each application updating its own resource usage for the MCU. This provides better management of the RMX resources by the RealPresence Resource Manager (XMA), Polycom CMA and Polycom DMA.
Page 670: Setting The Port Usage Threshold
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Setting the Port Usage Threshold To Set the Port Usage Threshold: In the Setup menu, click Port Gauge to open the Port Gauge dialog box. Usage Threshold Status Bar Enter the value for the percentage capacity usage threshold.
Page 671: Port Usage Gauges
The total number of Video or Voice ports in the system according to the Video/Voice Port Configuration. The Audio gauge is displayed only if Audio ports were allocated by the administrator, otherwise only the Video port gauge is displayed. • The number of Video and Voice ports in use. 21-25 Polycom, Inc.
Page 672: Port Gauges In Flexible/Fixed Capacity Modes
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide • The High Port Usage threshold. Total Allocated Video Ports In System Video Ports In Use Video Port Usage Indicator Total Allocated Audio Ports In System Audio Ports In Use Audio Port Usage Indicator Audio and Video Port Usage Threshold The basic unit used for reporting resource usage in the Port Gauges is HD720p30.
Page 673: System Information
Field Description Total Number of Displays the number of HD720p30 video participants licensed for CP(HD720p30) the system. Each HD720p30 resource represents one 3 CIF video Resources resources. Each SVC resource is equivalent to one CIF video resource. 21-27 Polycom, Inc.
Page 674 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 21-12 System Information (Continued) Field Description Total Number of Event Displays the number of video/voice participants licensed for a Mode Resources system in Event Mode Licensing. It also determines the conference type that is available on the system.
Page 675 Installing or swapping MPM / MPM+ / MPMx cards while the system is off will not cause a mode switch when the system is restarted – it will restart in the Card Configuration Mode that was active previous to powering down. • From Version 7.1, MPM media cards are not supported. 21-29 Polycom, Inc.
Page 676: Snmp (Simple Network Management Protocol)
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide SNMP (Simple Network Management Protocol) SNMP enables managing and monitoring of the MCU status by external managing systems, such as HP OpenView or through web applications. The RMX’s implementation of SNMPv3 is FIPS 140 compliant.
Page 677: Support For Mib-Ii Sections
Note: The RMX supports only one field in H.341-H323MC MIB. The RMX reports the Gatekeeper address using H.341-H323MC MIB – 323McConfigGatekeeperAddress (0.0.8.341.1.1.4.2.1.1.4) in response to a query from a manager. 21-31 Polycom, Inc.
Page 678: Unified Mib
Unified MIB The RMX uses the Polycom Unified MIB, in addition to the RMX specific MIB. The Polycom Unified MIB is an MIB that is used by many Polycom products. The following table describes the information provided by the RMX in the Unified MIB.
Page 679 CallsEndedScsfl Integer Number of calls in the last minute which ended with a success code. CallsEndedFailed Integer Number of calls in the last minute which ended with a failure code. NumActvCnfrncs Integer Number of active conferences. 21-33 Polycom, Inc.
Page 680: Traps
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Traps Three types of traps are sent as follows: ColdStart trap. This is a standard trap which is sent when the MCU is reset. coldStart notification received from: 172.22.189.154 at 5/20/ 2007 7:03:12 PM Time stamp: 0 days 00h:00m:00s.00th...
Page 681: Status Trap
Chapter 21-RMX Administration and Utilities Alarm Fault trap. The third trap type is a family of traps defined in the POLYCOM- RMX-MIB file, these traps are associated with the RMX active alarm and clearance (proprietary SNMP trap). rmxFailedConfigUserListInLinuxAlarmFault notification received from: 172.22.189.154 at 5/20/2007 7:04:22 PM...
Page 682 MCU reset 5606 MCU Reset to enable Diagnostics mode 5607 Startup process failure 5801 Polycom default User exists. For security reasons, it is recommended Only in non- to delete this User and create your own User. Ultra Secure Mode 5904...
Page 683: Defining The Snmp Parameters In The Rmx
Click the Retrieve MIB Files button to obtain a file that lists the MIBs that define the properties of the object being managed. The Retrieve MIB Files dialog box is displayed. Click the Browse button and navigate to the desired directory to save the MIB files. 21-37 Polycom, Inc.
Page 684 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Click OK. The path of the selected directory is displayed in the Retrieve MIB Files dialog box. Click the Save button. The MIB files are saved to the selected directory. Click Close to exit the Retrieve MIB Files dialog box.
Page 685 SNMP Trap Version Specifies the version, either Version 1 2 or 3 of the traps being sent to the IP Host. Polycom software supports the standard SNMP version 1 and 2 traps, which are taken from RFC 1215, convention for defining traps for use with SNMP.
Page 686 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Depending on the SNMP Trap Version selected, one of the two following New Trap Destination dialog boxes opens. Trap Version 1 ,2 Trap Version 3 12 Define the following parameters: Table 21-19...
Page 687 To delete the IP Address of a Manager terminal, select the address that you wish to delete, and then click the Remove button. The IP address in the Trap Destinations box is removed. 14 Click the Security tab. 21-41 Polycom, Inc.
Page 688 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The RMX-SNMP Properties – Security dialog box opens. Version 3 Versions 1 & 2 This dialog box is used to define whether the query sent to the MCU is sent from an authorized source.
Page 689 Enter an Engine ID to be used for both the Agent and the Trap. Default: Empty 16 To specifically define one or more valid terminals, ensure that the Accept SNMP Packets from any Host option is cleared and then click the Add button. 21-43 Polycom, Inc.
Page 690: Hot Backup
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The Accepted Host IP Address dialog box opens. 17 Enter the IP Address of the Manager terminal from which valid queries may be sent to the MCU, and then click OK. Click the Add button to define additional IP Addresses.
Page 691: Guidelines
Backup is disabled. • Video/Voice Port Configurations on the Master MCU are not synchronized with the Slave MCU. You must manually set the Video/Voice Port Configurations on both the Master and Slave MCUs to the same level. 21-45 Polycom, Inc.
Page 692: Enabling Hot Backup
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Enabling Hot Backup To enable Hot Backup: On the RMX menu, click Setup > Hot Backup. The RMX Hot Backup dialog box is displayed. Complete or modify the following fields: Table 21-21...
Page 693: Using Hot Backup Triggers
The Hot Backup triggers are configured in the Hot Backup dialog box for the Master MCU when the Hot Backup feature is enabled. To add the Hot Backup triggers to the Hot Backup configuration: In the Hot Backup dialog box, expand the Trigger Hot Backup Triggers. 21-47 Polycom, Inc.
Page 694 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide A dialog box opens with a list of event triggers displayed. Select the appropriate Hot Backup Triggers check boxes: Table 21-22 Hot Backup Triggers Hot Backup Trigger Description Lost connection with Initiates the Hot Backup switch from the Master to the...
Page 695: Modifications To The Master Mcu Requiring System Reset
An operator/administrator can configure the Request Operator Assistance audible alarm, however Users with different authorization level have different configuration capabilities as shown in Table 21-23. Table 21-23 Audible Alarm Permissions Option Operator Administrator User Customization   Download Audible Alarm File   21-49 Polycom, Inc.
Page 696: Stop Repeating Message
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 21-23 Audible Alarm Permissions Option Operator Administrator Stop Repeating Alarms   Stop Repeating Message The RMX User can stop playing the audible alarm at any time. If more than one audible alarm has been activated, all activated alarms are immediately stopped.
Page 697: Replacing The Audible Alarm File
To replace the Audio file on the RMX Client or RMX Manager: On the RMX menu, click Setup > Audible Alarms > Download Audible Alarm File. The Download Audible Alarm File window opens. Click the Browse button to select the audio file (*.wav) to download. 21-51 Polycom, Inc.
Page 698 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The Open dialog box opens. Select the appropriate *.wav file and then click the Open button. The selected file name is displayed in the Install Audible Alarm File dialog box. Optional. You can play the selected file or the currently used file by clicking the Play button as follows: Click Play Selected File to play a file saved on your computer.
Page 699: Multilingual Setting
The Multilingual Setting dialog box is displayed. Selected Languages Click the check boxes of the languages to be available for selection. Click OK. Log out from the RMX Web Client and Log in for the customization to take effect. 21-53 Polycom, Inc.
Page 700: Banner Display And Customization
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Banner Display and Customization The Login Screen and Main Screen of the RMX Web Client and the RMX Manager can display informative or warning text banners. These banners can include general information or they can be cautioning users to the terms and conditions under which they may log into and access the system, as required in many secured environments.
Page 701: Non-Modifiable Banner Text
All computer systems may be monitored for all lawful purposes, including ensuring that their use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability and operational security. Monitoring 21-55 Polycom, Inc.
Page 702: Customizing Banners
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide includes active attacks by authorized personnel and their entities to test or verify the security of the system. During monitoring, information may be examined, recorded, copied and used for authorized purposes. All information including personal information, placed on or sent over this system may be monitored.
Page 703 Maximum banner size is Main Page disabled in when 100KB. Banner the ULTRA • The banner may not be left SECURE_MODE blank when the ULTRA flag is set to YES. SECURE_MODE flag is set to YES. Click the OK button. 21-57 Polycom, Inc.
Page 704: Banner Display
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Banner Display Login Screen Banner The Login screen banner can display any text, for example the terms and conditions for system usage. The default text is that required in Ultra Secure Mode. The user must...
Page 705 When the RMX is configured to work in Ultra Secure Mode, such as Maximum Security Environments, the display banner includes the terms and conditions for system usage as detailed in the default text: contained in Sample Banner 1. 21-59 Polycom, Inc.
Page 706: Software Management
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Main Screen Banner The Main Screen banner is displayed at the bottom of the screen, as follows: Banner When the RMX is configured to work in Ultra Secure Mode, such as the Maximum Security...
Page 707: Using Software Management
To restore configuration files: On the Collaboration Server menu, click Administration > Software Management > Restore Configuration. Browse to the Restore Directory Path where the backed up configuration files are stored and then click Restore. 21-61 Polycom, Inc.
Page 708: Using Ping
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide To download MCU software files: On the Collaboration Server menu, click Administration > Software Management > Software Download. Browse to the Install Path and then click Install. Ping RMX The Ping administration tool enables the RMX Signaling Host to test network connectivity by Pinging IP addresses.
Page 709: Notification Settings
On the Collaboration Server menu, select Setup > Notification Settings. The Notification Settings dialog box is displayed. The following notification options are displayed. Table 21-27 Notification Settings Parameters Field Description New Connection Notification of a new user/administrator connecting to the RMX. 21-63 Polycom, Inc.
Page 710: Logger Diagnostic Files
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 21-27 Notification Settings Parameters (Continued) Field Description New Conference New conference has been created. Created Conference Not Full The conference is not full and additional participants are defined for the conference.
Page 711 Special information about the data, such as Startup File name structure: Log_SNxxxxxxxxxx_FMDddmmyyy_FMThhmm_LMDddmmyyyy_LMThhmm_SZxxxxxxxxxx_SUY.log File name format: • SN = Sequence Number • FM = First Message, date and time • LM = Last Message, date and time • SZ = Size 21-65 Polycom, Inc.
Page 712 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide • SU = Startup (Y/N) during the log file duration Example: Log_SN0000000002_FMD06032007_FMT083933_LMD06032007_LMT084356_SZ184951_SUY.log. Retrieving the Logger Files: Select the log files to retrieve. Multiple selections of files are enabled using standard Windows conventions.
Page 713: Information Collector
(NIDS), saving it into a compressed disk file. (If the disk malfunctions, the file is written to RAM.) The zipped file (info.tgz) can be opened with either WinRAR or WinZip. The entire zipped file can be sent to Polycom for analysis. Network Intrusion Detection System (NIDS) The RMX system uses iptables for access control.
Page 714: Step 1: Creating The Information Collector Compressed File
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide • Step 2: Saving the Information Collector file. • Step 3: Viewing the information in the Information Collector file. Step 1: Creating the Information Collector Compressed File To create the compressed file: In the RMX menu, click Administration >...
Page 715: Step 2: Saving The Compressed File
The Auditor must always be active in the system. A System Alert is displayed if it becomes inactive for any reason. The Auditor tool is composed of the Auditor Files and the Auditor File Viewer that enables you to view the Auditor Files. Time stamps of Audit Events are GMT. 21-69 Polycom, Inc.
Page 716: Auditor Files
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Auditor Files Auditor Event History File Storage All audit events are saved to a buffer file on hard disk in real time and then written to a file on hard disk in XML in an uncompressed format.
Page 717: Auditor File Viewer
You can view an Auditor Event File directly from the Auditor Files list or by opening the file from the Auditor File Viewer. To open the Auditor File Viewer from the Administration Menu: On the RMX menu, click Administration > Tools > Auditor File Viewer. The Auditor File Viewer is displayed. 21-71 Polycom, Inc.
Page 718 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide If you previously double clicked an Auditor Event File in the Auditor Files list, that file is automatically opened. Local File Event Request Transaction Response Transaction List (ID) Tree Tree The following fields are displayed for each event:...
Page 719 ) to open the Open dialogue box. Navigate to the folder on the workstation that contains the audit event file. Select the audit event file to be opened. Click Open. The selected file is opened in the Auditor Viewer. 21-73 Polycom, Inc.
Page 720: Audit Events
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Audit Events Alerts and Faults Table 1 lists Alerts and Faults that are recorded by the Auditor. Table 21-30 Alerts and Faults Event Attempt to exceed the maximum number of management session per user...
Page 721: Transactions
USB key used to change system configuration. User closed the browser User initiated MCU reset. Transactions Table 2 lists Transactions that are recorded by the Auditor. Table 21-31 Transactions Transaction TRANS_CFG:SET_CFG TRANS_IP_SERVICE:DEL_IP_SERVICE TRANS_IP_SERVICE:NEW_IP_SERVICE TRANS_IP_SERVICE:SET_DEFAULT_H323_SERVICE TRANS_IP_SERVICE:SET_DEFAULT_SIP_SERVICE TRANS_IP_SERVICE:UPDATE_IP_SERVICE TRANS_IP_SERVICE:UPDATE_MANAGEMENT_NETWORK TRANS_ISDN_PHONE:ADD_ISDN_PHONE TRANS_ISDN_PHONE:DEL_ISDN_PHONE TRANS_ISDN_PHONE:UPDATE_ISDN_PHONE TRANS_ISDN_SERVICE:DEL_ISDN_SERVICE 21-75 Polycom, Inc.
Page 722: Activex Bypass
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 21-31 Transactions (Continued) Transaction TRANS_ISDN_SERVICE:NEW_ISDN_SERVICE TRANS_ISDN_SERVICE:SET_DEFAULT_ISDN_SERVICE TRANS_ISDN_SERVICE:UPDATE_ISDN_SERVICE TRANS_MCU:BEGIN_RECEIVING_VERSION TRANS_MCU:COLLECT_INFO TRANS_MCU:CREATE_DIRECTORY TRANS_MCU:FINISHED_TRANSFER_VERSION TRANS_MCU:LOGIN TRANS_MCU:LOGOUT TRANS_MCU:REMOVE_DIRECTORY TRANS_MCU:REMOVE_DIRECTORY_CONTENT TRANS_MCU:RENAME TRANS_MCU:RESET TRANS_MCU:SET_PORT_CONFIGURATION TRANS_MCU:SET_RESTORE_TYPE TRANS_MCU:SET_TIME TRANS_MCU:TURN_SSH TRANS_MCU:UPDATE_KEY_CODE TRANS_OPERATOR:CHANGE_PASSWORD TRANS_OPERATOR:DELETE_OPERATOR TRANS_OPERATOR:NEW_OPERATOR TRANS_RTM_ISDN_SPAN:UPDATE_RTM_ISDN_SPAN TRANS_SNMP:UPDATE ActiveX Bypass At sites that, for security reasons, do not permit Microsoft® ActiveX® to be installed, the MSI (Windows Installer File) utility can be used to install .NET Framework and .NET...
Page 723: Installing Activex
If the IP address of the any of the target RMXs is changed, the ActiveX components must be reinstalled. Installing ActiveX To install ActiveX components on all workstations in the network: Download the MSI file EMA.ClassLoaderInstaller.msi from the Polycom Resource Center. The MSI file contains installation scripts for both .NET Framework and .NET Security Settings.
Page 724: Resetting The Collaboration Server (Rmx)
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Resetting the Collaboration Server (RMX) System Reset saves system configuration changes and restarts the system with the latest settings. To reset the RMX: In the RMX Management pane, click the Hardware Monitor button.
Page 725 In the User name field, enter the user name of the with which you will log in to the vSphere host. In the Password field, enter the password as defined for the user name with which you will log in to the vSphere host. Click the Use Windows session credentials check box. Click Login. 21-79 Polycom, Inc.
Page 726 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The VMware vSphere Client opens. In the Inventory Panel, click the Datastore that houses the MCU. 21-80 Polycom, Inc.
Page 727 Updating the MCU instance requires the previously used activation key. If you no longer have the activation key, contact support before starting this procedure. http://kb.vmware.com/selfservice/microsites/ search.do?language=en_US&cmd=displayKC&externalId=1714 before proceeding. To update the MCU instance: On the RealPresence Collaboration Server menu, click Administration > Software Management > Backup Configuration. 21-81 Polycom, Inc.
Page 728 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The Backup Configuration dialog box opens. Click the Browse button. The Browse To File dialog box opens. Select the Backup Directory Path and then click Backup. When the RealPresence Collaboration Server backs up the current configuration, if any changes occur immediately or during the request, then additional changes are not registered.
Page 729 If the Product Activation dialog box does not appear, go to Setup --> Product Activation to display the dialog box. On the RealPresence Collaboration Server menu, click Administration > Software Management > Restore Configuration. 10 Browse to the Restore Directory Path where the backed up configuration files are stored and then click Restore. 21-83 Polycom, Inc.
Page 730 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide 21-84 Polycom, Inc.
Page 731: System Configuration Flags
The following System Flags do not require an MCU reset: • IVR_MESSAGE_VOLUME • IVR_MUSIC_VOLUME • IVR_ROLL_CALL_VOLUME • ENABLE_SELECTIVE_MIXING Modifying System Flags To modify system flags: On the RMX menu, click Setup > System Configuration. The System Flags dialog box opens. 22-1 Polycom, Inc.
Page 732 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide In the following flags can be modified: MCMS_PARAMETERS tab, the Table 22-1 System Flags – MCMS_PARAMETERS Flag Description ALLOW_NON_ENCRYPT_P If YES, allows non-encrypted participants to connect to ARTY_IN_ENCRYPT_CONF encrypted conferences. Default: No Note: From Version 7.6.1, this flag is replaced by the...
Page 733 Range: 10-720 seconds. DISABLE_INACTIVE_USER Users can be automatically disabled by the system when they do not log into the RMX application for a predefined period. Possible Values: 0 - 90 days. Default: 0 (disables this option). Default (ULTRA_SECURE_MODE=YES): 30 22-3 Polycom, Inc.
Page 734 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 22-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description ENABLE_ACCEPTING_ICM When set to YES, allows the RMX to accept ICMP Redirect P_REDIRECT Messages (ICMP message type #5). For more information see "Internet Control Message Protocol (ICMP)” on...
Page 735 If set to NO (default), the broadcasting volume level is 5. FORCE_SYSTEM_LISTENIN If set to YES, the level of listening volume of the connected G_VOLUME participant is value taken from the system flag SYSTEM_LISTENING_VOLUME. If set to NO (default), the listening volume level is 5. 22-5 Polycom, Inc.
Page 736 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 22-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description GK_MANDATORY_FOR_CA If set to YES, a gatekeeper is required to receive incoming LLS_IN H.323 calls. If a gatekeeper is not configure in the RMX, the calls will fail.
Page 737 • FILL_FROM_FIRST_CONFIGURED_SPAN To allocate all channels on the first configured span before allocating channels on other spans. • FILL_FROM_LAST_CONFIGURED_SPAN To allocate all channels on the last configured span before allocating channels on other spans. Default: LOAD_BALANCE 22-7 Polycom, Inc.
Page 738 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 22-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description ITP_CROPPING If the conference is set to TelePresence mode, cropping of the image is done according to this flag value: • ITP (default) - Cropping is done as follows: •...
Page 739 1 – lowest volume 10 – highest volume Note: • It is not recommended to disable the Roll Call by setting the flag value to 0. • System reset is not required for flag changes to take effect. 22-9 Polycom, Inc.
Page 740 Range: 1 - 4 Default: 2 Note: In Version 7.7, if a Polycom DMA system is installed in your environment, you must change the value of this flag to 4 to maintain the compatibility between the RMX and the DMA.
Page 741 The name of the MCU that is displayed on the endpoint’s screen when connecting to the conference. Default: POLYCOM RMX 1500/POLYCOM RMX 2000/ POLYCOM RMX 4000depending on the product type. MIN_PASSWORD_LENGTH The length of passwords. Possible value: between 0 and 20.
Page 742 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 22-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description MIN_TIP_COMPATIBILITY_L This flag determines the minimum line rate at which INE_RATE conferencing entities such as an Entry Queue or Meeting Room can be TIP-enabled and TIP-enabled endpoints can connect to them.
Page 743 99. NUMERIC_CONF_ID_MIN_L The minimum number of digits that the user must enter when manually assigning an ID to a conference. Range: 2-16 (Default: 4) Note: Selecting 2 limits the number of simultaneous ongoing conferences to 99. 22-13 Polycom, Inc.
Page 744 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 22-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description NUMERIC_CONF_PASS_DE This flag enables or disables the automatic generation of FAULT_LEN conference passwords and determines the number of digits in the conference passwords assigned by the MCU.
Page 745 RRQ - registration request sent to the gatekeeper. SEPARATE_MANAGEMENT Enables/disables the Network Separation. Can only be _NETWORK disabled in the Ultra Secure Mode (ULTRA_SECURE_MODE=YES). Default: NO. 22-15 Polycom, Inc.
Page 746 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 22-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description SESSION_TIMEOUT_IN_MI If there is no input from the user or if the connection is idle for NUTES longer than the number of minutes specified by this flag, the connection to the RMX is terminated.
Page 747 Strong Passwords • Login and Session Management • Cyclic File Systems alarms Default: NO For a list of flags affected when the Ultra Secure Mode is enabled, see "System Flags affected by Ultra Secure Mode” on page 1-3. 22-17 Polycom, Inc.
Page 748 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 22-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description USE_GK_PREFIX_FOR_PS When set to YES the Gatekeeper Prefix is included in the TN_CALLS DTMF input string enabling PSTN participants to use the same input string when connecting to an RMX whether the RMX is a standalone MCU or part of a DMA solution deployment.
Page 749: Manually Adding And Deleting System Flags
802_FIPS_MODE If the flag value is YES, the availability of the MD5 Authentication Protocol will neither be displayed as selectable option nor supported. For more information, see "IEEE 802.1x Authentication” on page 23-42. Range: YES/NO. Default: NO 22-19 Polycom, Inc.
Page 750 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 22-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description ACCEPT_VOIP_DTMF_TYP Defines the type of DTMF tones (inband) or digits (outband) that the RMX will accept in VOIP calls. Range: •...
Page 751 BLOCK_CONTENT_LEGAC This flag is used to control the system behavior in an Y_FOR_LYNC environment where some Lync clients use the Polycom CCS plug-in and some do not. When set to NO (default), Content is sent to all Lync clients over the video channel, including those with the plug-in installed, even when the Send Content to Legacy Endpoints is disabled.
Page 752 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 22-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description CAC_ENABLE When set to YES, enables the Call Admission Control implementation in the RMX. Default: NO (CAC is disabled) CASCADE_LINK_PLAY_TO When set to YES, the RMX plays a tone when a cascading NE_ON_CONNECTION link between conferences is established.
Page 753 The delay in milliseconds that the MCU waits when IAL_OUT_PARTY connecting dial out ISDN and PSTN participants. (ISDN) Default: 1000 DISABLE_CELLS_NETWOR Disable the display of Network Quality Indicators displayed in K_IND the cells of the conference Video Layout. Default: YES Range: YES / NO 22-23 Polycom, Inc.
Page 754 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 22-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description DISABLE_DUMMY_REGIST Enables or disables SIP dummy registration on the domain. RATION Possible Values: NO (Default) - Disables SIP dummy registration. YES - Enables SIP dummy registration.
Page 755 When set to NO (default), Closed Captions are disabled. When set to YES, Closed Captions are enabled. ENABLE_EPC When set to YES (default), enables Polycom proprietary People+. When set to NO, disables this feature for all conferences and participants.
Page 756 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 22-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description ENABLE_SELECTIVE_MIXI Enables (default) or disables the Automatic muting of noisy AVC endpoints. For more details, see "Permanent Conference” on page 3-41.
Page 757 The IP address of the external database server, if one is used. Default: 0.0.0.0 EXTERNAL_DB_LOGIN The login name defined for the RMX in the external database server. Default: POLYCOM EXTERNAL_DB_PASSWOR The password associated with the user name defined for the RMX on the external database server. Default: POLYCOM...
Page 758 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 22-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description FORCE_1X1_LAYOUT_ON_ When set to YES, the cascaded link is automatically set to CASCADED_LINK_CONNE Full Screen (1x1) in CP conferences forcing the speaker in...
Page 759 Default: 1024kbps H264_BASE_PROFILE_MIN Not supported from Version 7.0.2. _RATE_HD720P60_MOTION Prior to Version 7.0.2, this flag set the minimum bitrate threshold for endpoints that did not support H.264 High Profile for HD720P60 resolution using Motion Video Quality. Default: 1536kbps 22-29 Polycom, Inc.
Page 760 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 22-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description H264_BASE_PROFILE_MIN Not supported from Version 7.0.2. _RATE_SD30_SHARPNESS Prior to Version 7.0.2, this flag set the minimum bitrate threshold for endpoints that did not support H.264 High Profile for SD30 resolution using Sharpness Video Quality.
Page 761 Defines the threshold Frame Rate (fps) in which RTV Video FRAME_RATE Protocol initiates HD resolutions. Flag values are as follows: Range: 0-30 (fps) Default: 0 (fps) - Implements any Frame Rate based on Lync RTV Client capabilities 22-31 Polycom, Inc.
Page 762 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 22-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description MAX_RTV_RESOLUTION Enables you to override the RMX resolution selection and limit it to a lower resolution, hence minimizing the resource usage to 1 or 1.5 video resources per call instead of 3 resources.
Page 763 Indicates how many times the Hello (keep alive) message is _MESSAGE_IN_CALL_EST sent from the RMX to the endpoint in an environment that ABLISHMENT includes a Session Border Controller (SBC) with a 3-second interval between messages. Range: 1 to 10. Default:3 22-33 Polycom, Inc.
Page 764 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 22-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description NUMBER_OF_REDIAL Enter the number re dialing attempts required. Dialing may continue until the conference is terminated. Default: 3 OCSP_RESPONDER_TIME Determines the number of seconds the RMX is to wait for an OCSP response from the OCSP Responder before failing the connection.
Page 765 Endpoints that reconnect will be treated as new endpoints. • YES - Cells of dropped endpoints are not reassigned, but will be reserved until the endpoint reconnects. For information see the Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Getting Started Guide, "” on page 3-48. PSTN_RINGING_DURATIO...
Page 766 Level Precedence and Preemption)” on page 1-37. Possible values: YES/NO Default: No REMOVE_H323_EPC_CAP_ Used to disable EPC protocol. Use of Polycom’s proprietary TO_NON_POLYCOM_VEND protocol, High Profile, EPC, may result in interoperability issues when used with other vendors’ endpoints. Possible values: YES / NO...
Page 767 Port Usage threshold. When set to NO, the system does limit the SIP audio endpoint connections to a certain capacity and will not send a busy notification when the resource capacity threshold is exceeded. Default: NO 22-37 Polycom, Inc.
Page 768 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 22-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description SEND_SRTP_MKI Enables or disables the inclusion of the MKI field in SRTP packets sent by the RMX. Setting the value to NO to disables the inclusion of the MKI field in SRTP packets sent by the RMX.
Page 769 Auto Brightness is supported with MPM+ / MPMx cards only. Possible Values: YES / NO Default: NO For more information see "Defining New Profiles” on page 2-27. Note: From Version 8.1, MPM+ Media card is not supported. 22-39 Polycom, Inc.
Page 770 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 22-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description SET_DTMF_SOURCE_DIFF If the ACCEPT_VOIP_DTMF_TYPE flag is set to 0 (Auto) this _IN_SEC flag determines the interval, in seconds after which the RMX will accept both DTMF tones (inband) and digits (outband).
Page 771 Set the value of this flag to YES to enable the permanent (MPM+ Only) display of Site Names. Default: NO. In MPMx Mode this function is controlled using the Profile - Site Names dialog box. Note: From Version 8.1, MPM+ Media card is not supported. 22-41 Polycom, Inc.
Page 772 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 22-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description SOCKET_ACTIVITY_TIMEO For use in Microsoft environments. When the MS_KEEP_ALIVE System Flag is set to YES, the value of this flag is used as the MS Keep-Alive Timer value.
Page 773: Manually Adding Flags To The Cs_Module_Parameters Tab
FX endpoints) to receive Content. H245_TUNNELING For use in the Avaya Environment. In the Avaya Environment, set the flag to YES to ensure that H.245 is tunneled through H.225. Both H.245 and H.225 will use the same signaling port. Default: NO. 22-43 Polycom, Inc.
Page 774 T_INDEX H.323 protocol. Possible values: 0 (Default) - Sets the H.323 index timer to Polycom proprietary. 1 - Sets the H.323 index timer based on the H.323 Standard recommendation. Note: For homologation and certification testing, this flag must be set to 1.
Page 775: Deleting A Flag
The flag that controls the Auto Layout you wish to modify must be added to the System Configuration file. For more information see "Modifying System Flags” on page 22-1. Table 22-4 Flags: PREDEFINED_AUTO_LAYOUT_0,...,10 PREDEFINED_AUTO_LAYOUT_ Flag Name: (n = Number of Participants) Default Value Possible Values CP_LAYOUT_1X1 CP_LAYOUT_1X1 CP_LAYOUT_1X1 CP_LAYOUT_1X2 CP_LAYOUT_1X2HOR CP_LAYOUT_1X1 22-45 Polycom, Inc.
Page 776 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 22-4 Flags: PREDEFINED_AUTO_LAYOUT_0,...,10 (Continued) PREDEFINED_AUTO_LAYOUT_ Flag Name: (n = Number of Participants) Default Value Possible Values CP_LAYOUT_1x2VER CP_LAYOUT_1X2VER CP_LAYOUT_2X1 CP_LAYOUT_2X2 CP_LAYOUT_1P2HOR CP_LAYOUT_2X2 CP_LAYOUT_1P5 CP_LAYOUT_1P2HOR_UP CP_LAYOUT_1P2VER CP_LAYOUT_1P5 CP_LAYOUT_2X2 CP_LAYOUT_1P7 CP_LAYOUT_1P7 CP_LAYOUT_1P3HOR_UP CP_LAYOUT_1P3VER...
Page 777: Legacy_Ep_Content_Default_Layout Flag Values
Table 22-6 lists the value for each video layout that can be defined for the LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag. It allows the selection of video layout that will be displayed on the screen of the legacy endpoint when switching to Content mode. Table 22-6 LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values Layout Flag Value CP_LAYOUT_1X1 22-47 Polycom, Inc.
Page 778 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 22-6 LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values (Continued) Layout Flag Value CP_LAYOUT_1X2 CP_LAYOUT_1X2HOR CP_LAYOUT_1X2VER CP_LAYOUT_2X1 CP_LAYOUT_1P2HOR CP_LAYOUT_1P2HOR_UP CP_LAYOUT_1P2VER CP_LAYOUT_2X2 CP_LAYOUT_1P3HOR_UP CP_LAYOUT_1P3VER CP_LAYOUT_1P4HOR_UP CP_LAYOUT_1P4HOR CP_LAYOUT_1P4VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_1P8UP CP_LAYOUT_1P8CENT CP_LAYOUT_1P8HOR_UP CP_LAYOUT_3X3 22-48 Polycom, Inc.
Page 779: Cs_Enable_Epc Flag
(for example, if only the conference password was assigned a chairperson password will not be assigned). • If the flag values (i.e. the password lengths) are changed, passwords that were already assigned to conferences, Reservations, and Meeting Rooms will not change and they 22-49 Polycom, Inc.
Page 780: Enabling The Automatic Generation Of Passwords
Only new conferencing entities will be affected by the change. Do not enable this option in an environment that includes a Polycom DMA system. Enabling the Automatic Generation of Passwords To enable the automatic generation of passwords, the following flags have to be defined:...
Page 781 6 characters. If the default password length defined by the NUMERIC_CONF_PASS_DEFAULT_LEN or NUMERIC_CHAIR_PASS_ DEFAULT LEN does not fall within the range defined by the minimum and maximum length an appropriate fault is added to the Faults list. 22-51 Polycom, Inc.
Page 782: Flags Specific To Maximum Security Environments - Ultra Secure Mode
Ultra Secure Mode Flag WARNING: Once Ultra Secure Mode is enabled it can only be undone by performing a Restore to Factory Defaults. Also, to implement a Maximum Security environment, other Polycom products on the network must be similarly configured.
Page 783: Ultra Secure Mode
Cyclic File Systems alarms For a detailed description of the installation and configuration of an MCU in a Maximum Security Environment see the First Time Installation and Configuration chapter of the Polycom® RealPresence® Collaboration Server (RMX) 1500/2000/4000 Deployment Guide for Maximum Security Environments.
Page 784 On the RMX menu, click Setup > System Configuration. The System Flags dialog box opens. Double-click or select the ULTRA_SECURE_MODE flag and click the Edit Flag button. In the New Value field, enter the flag’s new value - YES or NO. 23-2 Polycom, Inc.
Page 785: System Flags Affected By Ultra Secure Mode
Login and Session Management APACHE_KEEP_ALIVE_TIMEOUT 1-999 1-999 LAST_LOGIN_ATTEMPTS YES/ YES/ MAX_KEEP_ALIVE_REQUESTS 0 - > MAX_NUMBER_OF_MANAGEMENT_SESSIO 4-80 4-80 NS_PER_SYSTEM MAX_NUMBER_OF_MANAGEMENT_SESSIO 4-80 4-80 NS_PER_USER SESSION_TIMOUT_IN_MINUTES 1-999 0-999 USER_LOCKOUT YES/ YES/ USER_LOCKOUT_DURATION_IN_MINUTES 0-480 0-480 USER_LOCKOUT_WINDOW_IN_MINUTES 0-45000 0-45000 User Management DISABLE_INACTIVE_USER 1-90 0-90 23-3 Polycom, Inc.
Page 786 YES/NO HIDE_CONFERENCE_PASSWORD YES/NO YES/NO HIDE_CONFERENCE_PASSWORD YES/NO YES/NO MAX_CONF_PASSWORD_REPEATED_DIGIT MAX_PASSWORD_REPEATED_CHAR MIN_PASSWORD_LENGTH 15-20 0-20 MIN_PWD_CHANGE_FREQUENCY_IN_DAYS NUM_OF_LOWER_CASE_ALPHABETIC NUM_OF_NUMERIC NUMERIC_CHAIR_PASS_MIN_LEN 9-16 0-16 NUMERIC_CONF_PASS_MIN_LEN 9-16 0-16 PASS_EXP_DAYS_MACHINE PASSWORD_EXPIRATION_DAYS 7-90 0-90 PASSWORD_EXPIRATION_WARNING_DAYS 7-14 0-14 PASSWORD_HISTORY_SIZE 10-16 0-16 Cyclic File Systems ENABLE_CYCLIC_FILE_SYSTEM_ALARMS YES/NO YES/NO 23-4 Polycom, Inc.
Page 787: Certificate Management
— Certificate revocation mode, whether by OCSP or CRL is managed using the i setting of the Management Network. — SIP TLS is managed using the General TLS setting. • The following certificate file formats are supported: — PEM — DER — PKCS#7/P7B — PKCS#12PFX 23-5 Polycom, Inc.
Page 788: Adding Certificates To The Certificate Repository
The Certification Repository dialog box contains tabs that display the following lists: • Trusted Certificates • Personal Certificates (Management and Signaling Certificates) • CRL (Certificate Revocation List) Double-clicking on a certificate in any if the displayed lists, displays the certificate’s properties: 23-6 Polycom, Inc.
Page 789: Trusted Certificates
— Paste Certificate and Send Certificate Use this option if the certificate has been received from the Certification Authority in text format. — Send Certificate File Use this option if the certificate has been received from the Certification Authority in file format. 23-7 Polycom, Inc.
Page 790 If there are additional Trusted Certificates to be added to the Certification Repository, repeat steps 1 - 2, otherwise click the Update Repository button to complete Trusted Certificate / CRL installation. Before clicking the Activate Certificate button ensure that all CRLs have also been added to the Certification Repository. 23-8 Polycom, Inc.
Page 791: Personal Certificates
Network Service • Issued To • Issued By • Expiration Date • Status To add a Personal Certificate to the Certificate Repository: In the Certification Repository - Personal Certificates tab select the Network Service. Click the Add button. 23-9 Polycom, Inc.
Page 792 DMA will not validate the RMX unless the FQDN field in the User Properties dialog box is correctly filled in. • Hash Method - Select the output value for the Secure Hash Algorithm: - SHA-256 the output value is 256 bits. - SHA-1 the output value is 160 bits. 23-10 Polycom, Inc.
Page 793: Certificate Validation
Validation of peer SIP TLS certificates against one or several installed CA certificates can be enabled or disabled for the Default Management and each defined IP Service by selecting or clearing the Skip certificate validation check box. 23-11 Polycom, Inc.
Page 794 At least one CA certificate should be installed is displayed. If the Secured Communication option is unchecked in the Management Network - Security tab all Certificate Validation and Revocation fields are disabled. 23-12 Polycom, Inc.
Page 795: Crl (Certificate Revocation List)
In the CRL List tab, click the Add button. The Install File dialog box is displayed. File Types Select the Certificate File Format: PEM or DER. Enter the certificate file name in the Install File field or click the Browse button. 23-13 Polycom, Inc.
Page 796: Removing A Crl
CRL List until the Activate Certificate button is clicked, at which time all CRLs in the list are activated simultaneously. Removing a CRL To remove a CRL: In the certificate list, select the CRL List to be removed. Click the Remove button. 23-14 Polycom, Inc.
Page 797: Certificate Revocation
The default for this check box is unchecked. • If the check box is checked Responder URL is taken from the certificate. If the certificate does not contain a Responder URL, the Global Responder URL is used. 23-15 Polycom, Inc.
Page 798: Self-Signed Certificate
Initial system start-up before any CA-signed Certificates have been installed. • IP Network Services creation. • Network Services updates that result in Host Name changes. • Daily validity checks of Self-signed Certificates. • Backup and Restore of the system configuration 23-16 Polycom, Inc.
Page 799: Sip Tcp Keep-Alive
CN = host name of the service name DC = Polycom OU = Self Signed Certificate O = Polycom RMX Note: The value of CN is derived from the IP Network Service Name, while the values of DC, OU and O are hard coded.
Page 800 In the SIP Header, the Flow-Timer Header Field is optional. PLCM (Default when Generic SIP Server Type is selected for the Network Service). • For Call and successful Register Dialogues: • Two CR LF character sequences are sent • No PONG response is expected 23-18 Polycom, Inc.
Page 801: Keep Alive Frequency
Ultra Secure Mode) or manually by the administrator. Additional security measures can be implemented in the RMX by setting the appropriate system flags. These measures control the system users, the user connections to the MCU and the user login process. 23-19 Polycom, Inc.
Page 802: Managing The System Users
Users can be automatically disabled by the system when they do not log into the RMX application for a predefined period. When the RMX is configured to Ultra Secure Mode (the ULTRA_SECURE_MODE System Flag is set to YES), this option is enforced. 23-20 Polycom, Inc.
Page 803: Managing The User Login Process
> < , . (space) ~ • When the FORCE_STRONG_PASSWORD_POLICY and ULTRA_SECURE_MODE System Flags are set to YES: — A Strong Password must contain at least two of all of the following character types: • Upper case letters 23-21 Polycom, Inc.
Page 804: Implementing Password Re-Use / History Rules
If the System Flag is set to 0, user passwords do not expire. The System Flag cannot be set to 0 when the RMX is in Ultra Secure Mode. • In Ultra Secure Mode, the minimum duration can be set to 7 days and the default duration is 60 days. 23-22 Polycom, Inc.
Page 805: Maximum Repeating Characters
After modifying the value of the ULTRA_SECURE_MODE System Flag to YES, all RMX users are forced to change their Login passwords. • When an administrator creates a new user, the user is forced to change his/her password on first Login. 23-23 Polycom, Inc.
Page 806: Temporary User Lockout
The duration of the Lockout of the user is determined by the value of the USER_LOCKOUT_DURATION_IN_MINUTES System Flag. A flag value of 0 means permanent User Lockout until the administrator re-enables the user within the system. Value can be between 0 and 480. 23-24 Polycom, Inc.
Page 807: User Login Record
RMX Web Client or RMX Manager that are running on a single or several workstations. The maximum number of concurrent management sessions per user (http and https connections) is determined by the value of the MAX_NUMBER_OF_MANAGEMENT_SESSIONS_PER_USER System Flag. 23-25 Polycom, Inc.
Page 808: Session Timeout
The administrator can choose one of four alternative login banners to be displayed. The four alternative banners cannot be modified. A Custom banner (default) can also be defined. The Main Page Banner is blank and can be defined. 23-26 Polycom, Inc.
Page 809: Guidelines
COMSEC monitoring, network operations and defense, personnel misconduct (PM), law enforcement (LE), and counterintelligence (CI) investigations. − At any time, the USG may inspect and seize data stored on this IS. 23-27 Polycom, Inc.
Page 810: Sample 2 Banner
Unauthorized use may subject you to criminal prosecution. Evidence of any such unauthorized use collected during monitoring may be used for administrative, criminal or other adverse action. Use of this system constitutes consent to monitoring for these purposes. 23-28 Polycom, Inc.
Page 811: Customizing Banners
Maximum banner size is Main Page disabled in when 100KB. Banner the ULTRA • The banner may not be left SECURE_MODE blank when the ULTRA flag is set to YES. SECURE_MODE flag is set to YES. Click the OK button. 23-29 Polycom, Inc.
Page 812: Banner Display
The default text is that required in Ultra Secure Mode. The user must acknowledge that the information was read and click the Accept button to proceed to the Login screen as shown in the following screen: Accept Terms of Usage B tt 23-30 Polycom, Inc.
Page 813 When the RMX is configured to work in Ultra Secure Mode, such as Maximum Security Environments, the display banner includes the terms and conditions for system usage as detailed in the default text: contained in Sample Banner 1. 23-31 Polycom, Inc.
Page 814: Main Screen Banner
When the RMX is configured to work in Ultra Secure Mode, such as the Maximum Security environment, the display banner includes the following default text: THIS IS A DOD SYSTEM AND IS SUBJECT TO MONITORING, UNAUTHORIZED USE MAY SUBJECT YOU TO ADMINISTRATIVE ACTION OR CRIMINAL PROSECUTION AND PENALTIES. 23-32 Polycom, Inc.
Page 815: Securing An External Database
Active Directory. Directory and Database Options Ultra Secure Mode Internal Collaboration Server database and Active Directory Authentication is first attempted using the internal Collaboration Server database. If it is not successful authentication is attempted using the Active Directory. 23-33 Polycom, Inc.
Page 816: Standard Security Mode
TLS encryption. In Ultra Secure Mode, TLS encryption is required. • Server and client certificate validation requests use LDAP with or without TLS encryption. When using LDAP over TLS, in addition to using port 389 with STARTTLS, the administrator has the option of using port 636. 23-34 Polycom, Inc.
Page 817: Enabling Active Directory Integration
Enter the starting point when searching for User and Group information in the Active Directory. For example if the Domain Name is: mainoffice.bigcorp.com.uk The entry in this field should be: CN=Users,DC=mainoffice,DC=bigcorp,DC=come,DC=uk Authentication Type Only NTLM can be used. 23-35 Polycom, Inc.
Page 818 Map the RMX User Types, to their Active Directory roles by modifying the following fields. Table 23-7 Directory Services - Role Mapping Field Description Administrator Administrator Read-Only At least one of these User Types must be mapped to an Operator Active Directory Role. Chairperson Auditor Click OK. 23-36 Polycom, Inc.
Page 819: Usb Port
Using the USB Port procedure can be used to set the RMX back to its factory default settings, if for any combination of factors the system becomes unstable or unmanageable. For a full description of this procedure see the Polycom® RealPresence® Collaboration Server (RMX®) 1500/2000/4000 Deployment Guide for Maximum Security Environments, "Restoring the RealPresence®...
Page 820: Enabling Precedence
For a full description of SIP Messages see IETF RFC 3261. For a full description of Resource Priority (DSCP) see IETF RFC 2474. For a full description of SIP r-priority see IETF RFC 4412. Dial-in calls If the Use Precedence check box in Precedence Settings is selected: 23-38 Polycom, Inc.
Page 821 The r-value is of the following format: r-value = <domain name> <subdomain> <r-priority> Table 23-10 shows an example of calls accepted or rejected assuming: — Domain Name = UC — Sub Domain = 000000 — r-priority = 2 23-39 Polycom, Inc.
Page 822 If the Require tag is null, the call is connected and assigned ROUTINE priority in the first defined Precedence Domain • If the Use Precedence check box in Precedence Settings is cleared, the RMX will not reject such calls. The LSC is responsible for rejecting such calls. 23-40 Polycom, Inc.
Page 823: Dial-Out Calls
Advanced dialog box are used to modify these parameters: • Precedence Domain Name • Precedence level Precedence Level Change The Precedence Level of all calls can only be changed by the LSC sending a Re-Invite or similar SIP Message to the RMX. 23-41 Polycom, Inc.
Page 824: Configuring And Modifying Precedence Domains And Dscp Values
Possible Values: 1 / 2 Domain Name Enter the required Domain Name. Signaling DSCP Modify the DSCP value of the Signaling DSCP. A single Signaling Proxy is used for all Precedence Levels. Default: 40 Range: 0 - 63 23-42 Polycom, Inc.
Page 825: System Flags
REJECT_INCORRECT_PRECEDENCE_DOMAIN_NAME - see "Dial-in calls” on page 23-38 (above) for a description of this flag. — Default: NO — Range: YES / NO Monitoring Precedence Level The Precedence Level of each connected participant is listed in the Participants list pane. 23-43 Polycom, Inc.
Page 826: Ieee 802.1X Authentication
In a system configured with Multiple Network Services each IP service will use its own certificate. • A NIC that does not have its own certificate will first attempt to use the Management Certificate before using a self-signed certificate. 23-44 Polycom, Inc.
Page 827: Enabling And Configuring 802.1X Authentication
Password Enter the Password, that the RMX will use to register with the (EAP-MD5, PEAPv0 and 802.1X Authentication Server. Up to 256 Unicode characters can MSCHAPv2 only) be used. The Password is always displayed as four asterisks. 23-45 Polycom, Inc.
Page 828: System Flags
Authentication Protocol will neither be displayed as selectable option nor supported. Range: YES/NO. Default: NO Disabling 802.1X Authentication Switching to http mode from https mode by inserting a USB key containing a file named RestoreFactorySecurityDefaults.txt into the RTM-IP USB port disables 802.1X functionality 23-46 Polycom, Inc.
Page 829: Ethernet Monitoring
• The White List is saved during Backup, Restore and Upgrade processes. • Changes to the White List are written to the Auditor Event File. • Alterations to the White List do not require a system reset. 23-47 Polycom, Inc.
Page 830: Enabling, Disabling And Modifying The White List
— The Add and Remove buttons are only active if the Enable Whitelist check box is selected. Select the Enable Whitelist check box. All IP addresses in the list are displayed and the Add and Remove buttons become active. Modify the White List. 23-48 Polycom, Inc.
Page 831 When all the IP necessary addresses have been removed, click OK. A message is displayed: Applying white list will limit RMX web access to the configured IP list, are you sure you want to continue? iii) Click Yes to apply the modified White List. 23-49 Polycom, Inc.
Page 832: Alternative Network Address Types (Anat)
Dial in: The IP Version preference is according to the SDP priority. Dial out: IPv4 is advertised first. PREFER_IPv4 sdp-anat appears in SIP headers. Dial in: IPv4 is the IP Version preference. Dial out: IPv4 is advertised first. 23-50 Polycom, Inc.
Page 833: Bfcp Over Udp – As-Sip Content
A mixture of older, non AS-SIP compliant and AS-SIP compliant endpoints are supported in the same conference and are able to share Content. • An endpoint connecting during a Content session is immediately sent an SDP Re-invite that includes the connect media line and will receive Content. 23-51 Polycom, Inc.
Page 834: Enabling As-Sip Content
System Flag. Its default value is 10 seconds. To modify the timer value, manually add this flag to system.cfg and modifying its value as required: Range: 1 - 60 seconds. (Values outside this range are rejected and an error message is displayed.) 23-52 Polycom, Inc.
Page 835: Internet Control Message Protocol (Icmp)
ICMP Redirect Messages (ICMP message type #5), typically used to instruct routers to redirect network traffic through alternate network elements. • Range: YES / NO • Default: — Ultra Secure Mode: NO - Redirect messages or ignored. — Default Security Mode: YES - Redirect messages are accepted. 23-53 Polycom, Inc.
Page 836: System Flag: Enable_Sending_Icmp_Destination _Unreachable
In compliance with UC APL, FIPS 140-2 the SHA-256 (Secure Hash Algorithm) is applied to: • Application login passwords. • Linux operating system passwords. • CSRs (Certificate Signing Requests). The output value for SHA-256 is 256 bits whereas for SHA-1 the output value is 160 bits. 23-54 Polycom, Inc.
Page 837 Chapter 23-Ultra Secure Mode For backward compatibility with previous versions, either SHA-1 or SHA-256 can be selected as the hash algorithm used in the creation of CSRs. 23-55 Polycom, Inc.
Page 838: Upgrade / Downgrade Guidelines
Either: • Ensure that all the users login to the system at least once to ensure automatic replacement of SHA-1 hashed passwords with SHA-256 hashed passwords. • Delete and recreate all users. 23-56 Polycom, Inc.
Page 839: Non-Hashed Passwords
"TLS certificate The administrator’s User Name and will be deleted and the system will Password reverts to the Factory switch to non-secured connection, Default: POLYCOM / POLYCOM. would you like to proceed?” • For each certificate that is hashed with SHA-256: •...
Page 840: Self-Signed Certificate Creation
CN = host name of the service name DC = Polycom OU = Self Signed Certificate O = Polycom RMX Note: The value of CN is derived from the IP Network Service Name, while the values of DC, OU and O are hard coded.
Page 841: Media Encryption And Authentication
Table 23-19. Range: 80, 32, 80_32 Default: 80 Table 23-19 Privacy Protocols - Flag Settings Authentication Tag Length SRTP_SRTCP_HMAC_SHA Negotiation Protocol _LENGH Flag Value RTCP AES_CM_128_HMAC_SHA1_80 AES_CM_128_HMAC_SHA1_32 80_32 First: 32 or 80 AES_CM_128_HMAC_SHA1_32 (Depending Second: AES_CM_128_HMAC_SHA1_80 negotiation result) 23-59 Polycom, Inc.
Page 842 RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide 23-60 Polycom, Inc.
Page 843: Rmx Hardware Monitoring
When accessing the Shelf Management server, the content displayed will be available in English only. To view the status of the Hardware Components on the RealPresence Collaboration Server (RMX) 1500/2000/4000: >> In the RMX Management pane, click the Hardware Monitor button. 24-1 Polycom, Inc.
Page 844 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The Hardware Monitor pane is displayed. In the Hardware Monitor, Slots 1 & 2 may sometimes appear as duplicates in the Slot list. The Hardware Monitor pane displays the following RMX hardware component’s status...
Page 845: Hw Monitor Pane Toolbar
No properties are provided for Power Supply (PWR). For more information, see the RealPresence Collaboration Server (RMX) 1500 Hardware Guide, "RMX 1500 Power Supply” on page 1-20. — The Hardware Properties dialog box has the following structure: 24-3 Polycom, Inc.
Page 846 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Slot number HW component type Component Information (changes according to selected type) To view the MCU Properties: In the Hardware Monitor pane, either double-click or right-click and select Properties for RMX 1500, slot 0.
Page 847 The number of the LED sensor on the RMX unit. Sensor Description Describes which sensor the event is being logged. Status The sensor’s active status. Ipmb Address(hex) Contains all the internal IPMI network addresses on the IPMB bus, i.e. 0x20 (Switch), 0x86 (MFA), etc... 24-5 Polycom, Inc.
Page 848 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Click the Active Alarms tab to view alarms related to the RMX, i.e. temperatures and main power sensors. The Active Alarms dialog box displays fields that relate to faults and errors detected on the RMX by sensors.
Page 849 Click the Active Alarms tab to view alarms related to the hardware component, i.e. temperatures and main power sensors. For more information, see “Active Alarms” on page 24-13. Click Close to return to the HW Monitor pane. 24-7 Polycom, Inc.
Page 850 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide To View the Supporting Hardware Components Properties: In the Hardware Monitor pane, either double-click or right-click and select properties for the desired supporting hardware component. The component’s properties dialog box will appear with the General Info tab displayed.
Page 851 Current Fan Level (rpm) The current operating level of the fans. Fans Fan 1 Speed (rpm) Present speed of fan 1. Fan 2 Speed (rpm) Present speed of fan 2. Fan 3 Speed (rpm) Present speed of fan 3. 24-9 Polycom, Inc.
Page 852: Viewing The Properties Of Realpresence Collaboration Server Rmx) 2000 Hardware Components
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide LAN 1, LAN 2, LAN 3 Properties: The RMX unit’s chassis contains 3 external LAN connectors which register the following information listed below. The information will be refreshed every 8 seconds and also contains a peek detector to log the maximal values, since the last peek values reset.
Page 853 In the Hardware Monitor pane, either double-click or right-click and select properties for RMX 2000, slot 0. The following information is displayed: Table 24-8 MCU Properties - General Info Field Description Chassis File ID The ID assigned to the MCU’s chassis file. 24-11 Polycom, Inc.
Page 854 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 24-8 MCU Properties - General Info (Continued) Field Description Chassis Serial The serial number assigned to the MCU’s chassis. Number Part Number The chassis part number. The Part Number contains the letter A/B/C/ D that represents the chassis type.
Page 855 In the Hardware Monitor pane, either double-click or right-click and select properties for the desired hardware component. The following information is displayed: Table 24-10 Card Properties - General Info Field Description HW Version The hardware component’s version number. SW Version The version number of the software installed on card. 24-13 Polycom, Inc.
Page 856 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 24-10 Card Properties - General Info (Continued) Field Description Serial Number The hardware component’s serial number. Card Type Displays the type of card that occupies the slot. Card Part Number The part number of the HW component’s board.
Page 857 Normal Operating Level The normal operating level defined for the fans. (rpm) Current Fan Level (rpm) The current operating level of the fans. Fans Fan number (1-3) Fan numbering. Speed (rpm) Present speed of a fan (1-3). 24-15 Polycom, Inc.
Page 858: Viewing The Properties Of Realpresence Collaboration Server Rmx) 4000 Hardware Components
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide LAN 0, LAN 1, LAN 2 Properties: The RMX unit’s chassis contains 3 external LAN connectors which register the following information listed below. The information will be refreshed every 8 seconds and also contains a peek detector to log the maximal values, since the last peek values reset.
Page 859 RMX 4000, slot 0. The following information is displayed: Table 24-13 MCU Properties - General Info Field Description Chassis File ID The ID assigned to the MCU’s chassis file. Chassis Serial The serial number assigned to the MCU’s chassis. Number 24-17 Polycom, Inc.
Page 860 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 24-13 MCU Properties - General Info (Continued) Field Description Part Number The chassis part number. The Part Number contains the letter A/B/C/ D that represents the chassis type. Card Type The name of the hardware product or component, i.e. RMX 4000, Backplane.
Page 861 The part number of the HW component’s board. Board Mac Address 1 Specific hardware address of the component. This address is burnt onto the component and is automatically identified by the system. Board Mac Address 2 (If applicable) second Mac address. 24-19 Polycom, Inc.
Page 862 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Click the Event Log tab to view a log of events that was recorded by the system on the HW component. For more information, see "MCU Properties - Event Log” on page 24-12.
Page 863 Normal Operating Level (rpm) The normal operating level defined for the fans. Current Fan Level (rpm) The current operating level of the fans. Fans Fan number (1-8) Fan numbering. Speed (rpm) Present speed of a fan (1-8). 24-21 Polycom, Inc.
Page 864 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide LAN 0, LAN 1, LAN 2 Properties: The RMX unit’s chassis contains 3 external LAN connectors which register the following information listed below. The information will be refreshed every 8 seconds and also contains a peek detector to log the maximal values, since the last peek values reset.
Page 865: Performing Basic Mode Diagnostics
Server (RMX) 2000 with MPMx cards. The Basic Mode for other RMXs with MPM+ card(s) are identical. • From Version 8.1, MPM+ media cards are not supported. • On the RealPresence Collaboration Server (RMX) 1500 fewer “slots” are used and the module naming conventions used on elements are different. 24-23 Polycom, Inc.
Page 866 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide In the list pane tool bar, click the Basic Mode ( ) button. RealPresence Collab- oration Server (RMX) 2000/4000 & RealPresence Collab- oration Server (RMX) 1500 Hard- ware Monitor panes In the Reset Confirmation dialog box, click Yes.
Page 867 RTM-IP/RTM IP 1500/RTM-IP 4000 and CNTL/CNTL 1500/CNTL 4000 components change to “Diagnostics”. You can select any one of the Hardware components indicating “Diagnostics/Normal” in the status column and right-click Properties from the menu. The card’s General Info/ Event Log/Active Alarms properties are displayed. 24-25 Polycom, Inc.
Page 868 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Run Diagnostic Tests & Tests Monitoring by clicking the Run Tests button. In the Hardware Monitor pane, the toolbar and card statuses change to Tests in progress. Table 24-18 Run Tests - Parameters...
Page 869 10 When the Test are completed, you have the option to download a report in Excel format for analysis by your next level of support by clicking the Export Diagnostics Result button. 11 The Diagnostics Mode can be exited by pressing the red System Reset icon. 12 The RMX then resets. 24-27 Polycom, Inc.
Page 870: Performing Advanced Mode Diagnostics
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Performing Advanced Mode Diagnostics To run Diagnostics you are required to Login with administrator permissions. To run Advanced Mode Diagnostics on a Hardware Component: • Most of the user interfaces illustrated in this section show the RealPresence Collaboration Server (RMX) 2000 with MPMx cards.
Page 871 (RMX) 1500 Hard- ware Monitor panes You can select any one of the Hardware components indicating “Diagnostics/Normal” in the status column and right-click Properties from the menu. The card’s General Info/ Event Log/Active Alarms properties are displayed. 24-29 Polycom, Inc.
Page 872 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide You can view Diagnostic Tests & Tests Monitoring by clicking the Advanced Diagnostics Tab. Advanced Diagnostics When you click the Advanced Mode the RMX enters a “Diagnostics Mode”. The Advanced Mode can be exited by pressing the yellow System Reset icon. The RMX then resets.
Page 873 Optional. In the Diagnostics - Active Test box you can select specific tests to run and then click Run Selected Tests. Table 24-20 Tests Selection - Additional Test Parameters Parameter Description Loop Test Enter the amount of times the test is to repeat itself in succession. Stop On Failure Stops tests upon a failure. 24-31 Polycom, Inc.
Page 874: Diagnostics Monitoring
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table 24-20 Tests Selection - Additional Test Parameters (Continued) Parameter Description Run All Test Runs all tests listed in the TestActive column for the hardware component. The selected tests are initialized. In the Tests Monitoring pane there is an indication of the Connection Status of the Tests.
Page 875: Cards Monitor
Indicates the number of times the test passed successfully. Failed Indicates the number of times the test failed. Duration The duration of the test (in seconds). Status The card’s current test status: Test in Progress or Ready. 24-33 Polycom, Inc.
Page 876: Error Buffer
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Error Buffer The Error Buffer tab displays the errors encountered during testing of the cards. Table 24-23 Tests Monitoring - Card Monitor Parameters Column Description Testid The test ID number. ErrorString Indicates the error encountered during testing.
Page 877: Temperature Thresholds
RPM and effective temperature management the RMX. Figure 24-6RealPresence Collaboration Server (RMX) 2000 Hardware Monitor pane The Hardware Monitor view is similar on any other RMX system. 24-35 Polycom, Inc.
Page 878: Rmx Rtm-Ip 1500/Rtm-Ip/Rtm Ip 4000 Card Properties
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide RMX RTM-IP 1500/RTM-IP/RTM IP 4000 Card Properties To view the RMX RTM-IP 1500/RTM-IP/RTM IP 4000 Properties: In the Hardware Monitor pane, right-click the RTM IP entry and then select Properties. Right clicking on any RMX card will display the cards Properties.
Page 879 Collaboration Server Client version can also affect the UI or change the look & feel. The "Upper Major" event results in an alarm being triggered. Perform an overall system check. If a temperature sensors reaches and passes "Upper Critical" then the Shelf Manager initiates a shutdown on the over-heated CNTL card. 24-37 Polycom, Inc.
Page 880: Mpm+ Card Properties
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide MPM+ Card Properties From Version 8.1, MPM+ media cards are not supported. To view the MPM+ Properties: In the Hardware Monitor pane, right-click the MPM+ entry and then select Properties. Right clicking on any RMX MPM+ card will display the cards Properties.
Page 881: Mpmx Card Properties
Collaboration Server Client version can also affect the UI or change the look & feel. The "Upper Major" event results in an alarm being triggered. Perform an overall system check. If a temperature sensors reaches and passes "Upper Critical" then the Shelf Manager initiates a shutdown on the over-heated CNTL card. 24-39 Polycom, Inc.
Page 882 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide 24-40 Polycom, Inc.
Page 883 The required control ports exceed the number of ports allocated to control data in fixed ports. H323 call close. No port left for videocont The required video content ports exceed the number of ports allocated to video content in fixed ports. Polycom, Inc.
Page 884 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description H323 call closed. Small bandwidth The gatekeeper allocated insufficient bandwidth to the connection with the endpoint. H323 call closed. No port left There are no free ports left in the IP card.
Page 885: Appendix A - Disconnection Causes
The remote endpoint cannot accept the call because it does not have the necessary responses. The resource identified by the request is only capable of generating response entities that have content characteristics not acceptable according to the Accept header field sent in the request. Polycom, Inc.
Page 886 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description SIP client error 407 The endpoint sent a SIP Client Error 407 (Proxy Authentication Required) response. The client must first authenticate itself with the proxy.
Page 887 The endpoint is not responding. SIP remote unreachable The endpoint could not be reached. SIP request terminated The endpoint terminated the request. The request was terminated by a BYE or CANCEL request. SIP request timeout The request was timed out. Polycom, Inc.
Page 888 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description SIP server error 500 The SIP server sent a SIP Server Error 500 (Server Internal Error) response. The server encountered an unexpected condition that prevented it from fulfilling the request.
Page 889: Isdn Disconnection Causes
Subscriber Absent User is temporarily absent from the network - as when a mobile user logs off. Call Rejected Called number is either busy or has compatibility issues. Supplementary service constraints in the network may also initiate the disconnection. Polycom, Inc.
Page 890 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number Summary Description Number Changed Same as Cause 1. The diagnostic field contains the new called user number. Cause 1 is used if the network does not support this cause value.
Page 891: Isdn Disconnection Causes
Call Identity in Use A SUSPEND message has been received with a call identity sequence that is already in use. No Call Suspended A RESUME message cannot be executed by the network as a result of no call suspended. Polycom, Inc.
Page 892 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number Summary Description Call Having the A RESUME message cannot be executed by the network as Requested Call Identity a result of the call having been cleared while suspended.
Page 893 Message with A message was discarded because it contained a parameter Unrecognized that was not recognized. Parameter Discarded Protocol Error, A protocol error has occurred. No other disconnection cause Unspecified applies. Interworking, An interworking call has ended. Unspecified A-11 Polycom, Inc.
Page 894 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide A-12 Polycom, Inc.
Page 895 The current BIOS version is not compatible with Ultra Secure Mode Secure Mode. (ULTRA_SECURE_MODE=YES). Card configuration event Card failed to switch to Enhanced Secure Card failure occurred when the system was set to Ultra Secure Mode Mode (ULTRA_SECURE_MODE=YES). Polycom, Inc.
Page 896 The RTM ISDN card cannot complete its startup procedure (usually after startup procedure system reset). Check the card slot and reset the card. CPU IPMC software was not updated. Turn off the MCU and then turn it on. Polycom, Inc.
Page 897: Appendix B - Active Alarms
Error reading MCU time Failed to read MCU time configuration file ([status]). Manually configure the MCU Time in the RMX Web Client or RMX Manager Manager application. eUserMsgCode_Cs_EdgeServerDnsFaile eUserMsgCode_Cs_SipTLS_CertificateH asExpired eUserMsgCode_Cs_SipTLS_CertificateS ubjNameIsNotValid_Or_DnsFailed eUserMsgCode_Cs_SipTLS_Certificate WillExpireInLessThanAWeek eUserMsgCode_Cs_SipTLS_FailedToLo adOrVerifyCertificateFiles eUserMsgCode_Cs_SipTLS_Registration HandshakeFailure eUserMsgCode_Cs_SipTLS_Registration ServerNotResponding Polycom, Inc.
Page 898 Restore the MCU configuration or re-define the user. Failed to register with DNS server Check the DNS configuration. Failed to subscribe with the OCS, therefore the A/V Edge Server URI was not received Failure in initialization of SNMP agent. Polycom, Inc.
Page 899 Out of file system space in [file system path]; Free space: [free space percentage]% ([free space] Blocks) - Minimum free space required: [minimum free space percentage]% ([minimum free space] Blocks). FIPS 140 failure FIPS 140 test result not received Polycom, Inc.
Page 900 Hard disk error Hard disk not responding. Hot Backup: Master-Slave configuration Possible reasons: conflict. • When both the MCUs are configured as Master or as Slave • The slave RMX is defined with the same IP as the Master. Polycom, Inc.
Page 901 During Startup, the resources did not get the License required to utilize their Units. Possible action: • Configure IP service if not configure. • Reset the MCU. • Change the license Management Network not configured Configure the Management Network. Missing Central Signaling configuration Configure the central signaling. Polycom, Inc.
Page 902 No LAN connection No License for ISDN/PSTN. Please Configure the ISDN Network Service. activate the RTM ISDN card through Polycom website No response from Central Signaling No connection with central signaling. No response from RTM ISDN card No RTM-LAN or RTM-ISDN installed.
Page 903 RMX is uploading the version file. To cancel the upload and the upgrade, reset the RMX RMX user/password list will be reset RTM ISDN card not found RTM ISDN card is missing. Install the RTM ISDN card. Polycom, Inc.
Page 904 The contents of the certificate file does not match the system parameters SIP TLS: Registration handshake failure This alarm indicates a mismatch between the security protocols of the OCS and the RMX, preventing the Registration of the RMX to the OCS. B-10 Polycom, Inc.
Page 905 Possible explanations: • Temperature has reached a problematic level and requires attention. The Log file system is disabled because of high system CPU usage The MCCF channel is not connected The software contains patch(es) The software contains patch(es). B-11 Polycom, Inc.
Page 906 Voltage problem Possible reasons for the problem: • Card voltage problem. • Shelf voltage problem. • Voltage problem Warning: Upgrade started and SAFE Upgrade protection is turned OFF Yellow Alarm Problem sending/receiving data from/to network. Check the cables. B-12 Polycom, Inc.
Page 907 In addition, to enable compatibility for applications that were written for the MGC family, the unformatted file contains fields that were supported by the MGC family, but are not supported by the RMX, whereas these fields are omitted from the formatted file. Polycom, Inc.
Page 908 Indicates whether the GMT Offset is positive or negative. The possible values are: 0 - Offset is negative. GMT Offset will be subtracted from the GMT Time. 1 - Offset is positive. GMT Offset will be added to the GMT Time. Polycom, Inc.
Page 909: Appendix C - Cdr Fields - Unformatted File
The CDR event type code. For a list of event type codes and descriptions, refer to Table C-2, “CDR Event Types,” on page C-4. • The event date. • The event time. • The structure length. This field is required for compatibility purposes, and always contains the value 0. Polycom, Inc.
Page 910: Event Types
Event 5 - ISDN/PSTN PARTICIPANT CONNECTED,” on page C-17. PARTICIPANT A participant disconnected from the conference. DISCONNECTED For more information about the fields, see Table C-12, “Event Fields for Event 7 - PARTICIPANT DISCONNECTED,” on page C-19. Polycom, Inc.
Page 911 SIP PARTICIPANT CONNECTED,” on page C-25. RECORDING A recording event, such as recording started or recording LINK resumed, occurred. For more information about the fields, see Table C-24, “Event fields for Event 26 - RECORDING LINK,” on page C-30. Polycom, Inc.
Page 912: Event Types
Fields for Event 35 - SVC SIP PARTICIPANT CONNECTED,” on page C-33. USER A user terminated the conference. TERMINATE For more information about the fields, see Table C-32, “Event CONFERENCE Fields for Event 100 - USER TERMINATE CONFERENCE,” on page C-33. Polycom, Inc.
Page 913 The RMX User moved the participant from an ongoing MOVE PARTY conference to another conference. For more information, see Table C-36, “Event Fields for CONFERENCE Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE,” on page C-34. Polycom, Inc.
Page 914 USER UPDATE PARTICIPANT CONTINUE 1,” on page C-22. 2011 RESERVED Additional information about a DEFINED PARTICIPANT event PARTICIPANT that includes the IPv6 addressing of the defined participant. CONTINUE PV6 For more details, see "Event Fields for Events 2011, 2012, and ADDRESS 2016” on page C-38. Polycom, Inc.
Page 915 CONTINUE 2, Event 2016 - USER UPDATE PARTICIPANT CONTINUE 2,” on page C-24. 3010 PARTICIPANT The contents of the participant information fields. INFORMATION For more information about the fields, see Table C-39, “Event Fields for Event 3010 - PARTICIPANT INFORMATION,” on page C-39. Polycom, Inc.
Page 916: Event Specific Fields
Indicates whether the conference was a dial-out manually conference or not. Currently the only value is: 0 - The conference was not a dial-out manually conference, that is, the MCU initiates the communication with dial-out participants, and the user does not need to connect them manually. C-10 Polycom, Inc.
Page 917 Currently the only value is: 255 -Auto QCIF Frame Rate The QCIF frame rate: Currently the only value is:  255 - Auto LSD Rate Not supported. Always contains the value 0. HSD Rate Not supported. Always contains the value 0. C-11 Polycom, Inc.
Page 918 An empty field “” means that no chairperson password was assigned to the conference. Chair Mode Not supported. Always contains the value 0. Cascade Mode The cascading mode. Currently the only value is: 0 - None Master Name Not supported. This field remains empty. C-12 Polycom, Inc.
Page 919 Currently the only value is: 3 - IVR Conference IVR The name of the IVR Service assigned to the conference. Service Note: If the name of the IVR Service contains more than 20 characters, it will be truncated to 20 characters. C-13 Polycom, Inc.
Page 920 These fields enable users to enter general information for the conference, Info3 such as the company name, and the contact person’s name and telephone number. The maximum length of each field is 80 characters. Billing Info The billing code. C-14 Polycom, Inc.
Page 921 Channel ID The channel identifier. Number of The number of channels being connected for this participant. Channels Connect Initiator Indicates who initiated the connection, as follows: 0 - RMX 1 - Participant Any other number - Unknown C-15 Polycom, Inc.
Page 922 255 - Unknown Calling Participant The calling participant screening indicator, as follows: Screening Indicator 0 - Participant not screened, default 1 - Participant verification succeeded 2 - Participant verification failed 3 - Network provided 255 - Unknown C-16 Polycom, Inc.
Page 923 For values and explanations, see the Q.931 Standard. Q931 The disconnection cause value. Disconnection For values and explanations, see the Q.931 Standard. Cause Table C-11 Event fields for Event 5 - ISDN/PSTN PARTICIPANT CONNECTED Field Description Participant Name The name of the participant. C-17 Polycom, Inc.
Page 924 11 - The incoming video parameters are not compatible with the conference video parameters 12 - H.323 card failure 13 - The conference video settings are not compatible with the endpoint capabilities 14 - The new conference settings are not compatible with the endpoint capabilities C-18 Polycom, Inc.
Page 925 Loss lost. Rx Video The number of times that the synchronization of the MCU video unit was Synchronization lost. Loss Tx Video The number of times that the synchronization of the participant video was Synchronization lost. Loss C-19 Polycom, Inc.
Page 926 The login name of the user who added the participant to the conference, or updated the participant properties. Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. C-20 Polycom, Inc.
Page 927 In a dial-in connection, the participant phone number is the CLI (Calling Line Identification) as identified by the MCU. In a dial-out connection, participant phone numbers are the phone numbers dialed by the MCU for each participant channel. C-21 Polycom, Inc.
Page 928 2 - H.263 4 - H.264 255 - Auto Broadcasting The broadcasting volume assigned to the participant. Volume The value is between 1 (lowest) and 10 (loudest). Each unit movement increases or decreases the volume by 3 dB. C-22 Polycom, Inc.
Page 929 Note: This field is only relevant to IP participants. Alias Name/SIP Participant Address For H.323 participants: The participant alias. The alias may contain up to 512 characters. For SIP participants: The participant address. The address may contain up to 80 characters. C-23 Polycom, Inc.
Page 930 The IP address of the called participant. Address A string of up to 255 characters. Endpoint Type The endpoint type, as follows: 0 - Terminal 1 - Gateway 2 - MCU 3 - Gatekeeper 4 - Undefined C-24 Polycom, Inc.
Page 931 Secondary. The participant could not connect the video channels and is connected via audio only 10 - Connected with problem 11 - Redialing Capabilities Not supported. Always contains the value 0. Remote Not supported. Communication Always contains the value 0. Mode C-25 Polycom, Inc.
Page 932 The number of channels being connected for this participant. Net Channel Width Not supported. Always contains the value 0. Network Service The name of the Network Service. Name An empty field “” indicates the default Network Service. C-26 Polycom, Inc.
Page 933 The meet-me per method, as follows: 3 - Meet-me per participant Network Type The type of network between the participant and the MCU, as follows: 0 - ISDN/PSTN 2 - H.323 5 - SIP H.243 Password Not supported. This field remains empty. C-27 Polycom, Inc.
Page 934 In all other cases the address overrides the gatekeeper. Signaling Port Note: This field is only relevant to IP participants. The signaling port used for participant connection. A value of 65535 is ignored by MCU. C-28 Polycom, Inc.
Page 935 The name of the participant who added the billing code. Participant ID The identification number, as assigned by the MCU, of the participant who added the billing code. Billing Info The numeric billing code that was added (32 characters). C-29 Polycom, Inc.
Page 936 MCU. Recording The type of recording operation, as follows: Operation 0 - Start recording 1 - Stop recording 2 - Pause recording 3 - Resume recording 4 - Recording ended 5 - Recording failed Initiator Not supported. C-30 Polycom, Inc.
Page 937 CDR in the gatekeeper and in the MCU. Table C-27 Event fields for Event 31 - PARTICIPANT CONNECTION RATE Field Description Participant Name The participant name. Participant ID The identification number assigned to the participant by the MCU. C-31 Polycom, Inc.
Page 938 Note: This field is only relevant to IP participants. For H.323 participants, the participant alias. The alias may contain up to 512 characters. For SIP participants, the participant address. The address may contain up to 80 characters. C-32 Polycom, Inc.
Page 939 Audio Codec SAC, Other Secondary Cause Table C-32 Event Fields for Event 100 - USER TERMINATE CONFERENCE Field Description Terminated By The login name of the user who terminated the conference. C-33 Polycom, Inc.
Page 940 The login name of the operator who moved the participant to the conference. Source Conf Name The name of the source conference. Source Conf ID The identification number of the source conference, as assigned by the MCU. Party Name The name of the participant who was moved. C-34 Polycom, Inc.
Page 941 Note: This field is only relevant to dial-out, ISDN/PSTN participants. The type of telephone number, as follows: 0 - Unknown 1 - International 2 - National 3 - Network specific 4 - Subscriber 6 - Abbreviated 255 - Taken from Network Service, default C-35 Polycom, Inc.
Page 942 The type of network interface between the participant and the MCU, as follows: 0 - ISDN 2 - H.323 5 - SIP H243 Password The H.243 password, or an empty field “” if there is no password. Chair Not supported. Always contains the value 0. C-36 Polycom, Inc.
Page 943 In all other cases the address overrides the gatekeeper. Call Signaling Port Note: This field is only relevant to IP participants. The signaling port used for participant connection. A value of 65535 is ignored by MCU. C-37 Polycom, Inc.
Page 944 The name of the participant being moved. Party ID The identification number, as assigned by the MCU, of the participant being moved. Table C-38 Event Fields for Events 2011, 2012, and 2016 Field Description IP V6 IPv6 address of the participant’s endpoint. C-38 Polycom, Inc.
Page 945 Remote device did not open the encryption signaling channel The remote devices’ selected encryption algorithm does not match the local selected encryption algorithm Called party not registered Caller not registered H323 call close. ARQ timeout H323 call close. DRQ timeout C-39 Polycom, Inc.
Page 946 SIP card rejected channels SIP capabilities don’t match SIP remote closed call SIP remote cancelled call SIP bad status SIP remote stopped responding SIP remote unreachable SIP transport error SIP bad name SIP trans error TCP invite C-40 Polycom, Inc.
Page 947: Disconnection Cause Values
SIP temporarily not available SIP client error 481 SIP client error 482 SIP client error 483 SIP client error 484 SIP client error 485 SIP busy here SIP request terminated SIP client error 488 SIP server error 500 C-41 Polycom, Inc.
Page 948: Mgc Manager Events That Are Not Supported By The Rmx
Event 3001 - CONFERENCE START CONTINUE 2 • Event 3108 - OPERATOR MOVE PARTY TO CONFERENCE CONTINUE 2 • Event 4001 - CONFERENCE START CONTINUE 3 • Event 4108 - OPERATOR MOVE PARTY TO CONFERENCE CONTINUE 3 C-42 Polycom, Inc.
Page 949: Ad Hoc Conferencing Without Authentication
A conference is started using one of the following method: The participant dials in to the Ad Hoc-enabled Entry Queue. The Conference ID is requested by the system. The participant inputs a Conference ID via his/her endpoint remote control using DTMF codes. Polycom, Inc.
Page 950: Ad Hoc Conferencing With Authentication
Conference general information (corresponding to the User Defined 1 field in the Profile properties) and user’s PIN code. The same user definitions can be used for conference access authentication, that is, to determine who can join the conference as a participant and who as a chairperson. Polycom, Inc.
Page 951: Entry Queue Level - Conference Initiation Validation With An External Database Application
ID), his/her parameters (as defined in the database) can be sent to the MCU in the same response granting the participant the right to start a new ongoing conference. These parameters are: — Conference Name — Conference Billing code — Conference Password — Chairperson Password Polycom, Inc.
Page 952: Conference Access With External Database Authentication
To work with an external database application to validate the participant’s right to join the conference, the Conference IVR Service must be configured to use the external database application for authentication. Polycom, Inc.
Page 953: Conference Access Validation - All Participants (Always)
Info 1, 2, 3 and 4 fields in the Participant Properties - Information dialog box. If there is no match (i.e. the conference or personal password are not defined in the database), the request to access the conference is rejected and the participant is disconnected from the MCU. Polycom, Inc.
Page 954: Conference Access Validation - Chairperson Only (Upon Request)
• When the conference is started (either in the Ad Hoc flow or in the standard method), all participants connecting to the conference are moved to the conference IVR queue where they are prompted for the conference password. Polycom, Inc.
Page 955: System Settings For Ad Hoc Conferencing And External Database Authentication
ID. For details, see "IVR Services” on page 1-1. In Ad Hoc conferencing, the Conference ID is used to check whether the destination conference is already running on the MCU and if not, to start a new conference using this ID. Polycom, Inc.
Page 956: Authentication Settings
— Maximum number of participants allowed for the conference — Conference Owner — Participant name (display name) — Participant Information, such as the participant E-mail. These fields correspond to Info 1, 2, 3 and 4 fields in the Participant Properties - Information dialog box. Polycom, Inc.
Page 957: Mcu Configuration To Communicate With An External Database Application
EXTERNAL_DB_PASS The password associated with the user name defined for the MCU WORD in the external database application. EXTERNAL_DB_DIRE The URL of the external database application. CTORY Click OK. Reset the MCU for flag changes to take effect. Polycom, Inc.
Page 958: Enabling External Database Validation For Starting New Ongoing Conferences
>> Set the External Server Authentication field to: — Always - to validate the participant’s right to join an ongoing conference for all participants — Upon Request - to validate the participant’s right to join an ongoing conference as chairperson D-10 Polycom, Inc.
Page 959 Indicates the H.263 annexes in use at the time of the last RTCP report. If the actual annexes used are other than the declared annexes in the capa- bilities exchange, the Faulty flag is displayed. Channel Index For Polycom Internal use only. Polycom, Inc.
Page 960 RTP report interval (default interval is 5 minutes). • Peak - the highest number of packets that arrived out of order in a report interval from the beginning of the channel's life span. Polycom, Inc.
Page 961: Appendix E - Participant Properties Advanced Channel Information
Interval % - percentage of fragmented packets out of the total number of packets transmitted in the last RTP report interval (default interval is 5 minutes). • Peak - the highest number of fragmented packets in a report interval from the beginning of the channel's life span. Polycom, Inc.
Page 962 RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Polycom, Inc.
Page 963: Certificate Configuration And Management
2048 LDAP Certificate Configuration and Management All Polycom devices used in a Maximum Security Environment require security certificates. For more details see the Ultra Secure Mode chapter, "Certificate Management” on page 1-5. Certificate Template Requirements The specific security certificate requirements for Collaboration Servers used in Maximum Security Environments are: •...
Page 964: Certificate Requirements
Skip certificate validation for user logging session field. Ultra Secure Mode In Ultra Secure Mode, each Polycom device must have security certificates for the entire Chain Of Trust. The Collaboration Server must have: •...
Page 965: Purchasing And Installing A Certificate
A secure communication indicator ( ) is displayed in the browser’s status bar. To enable secure communications mode: In the RMX Management pane, click IP Network Services. In the IP Network Services list pane, double-click the Management Network entry. Click the Security tab. Polycom, Inc.
Page 966: Alternate Management Network
The Alternate Management Network enables direct access to the RMX for support purposes. Access to the Alternate Management Network is via a cable connected to a workstation. The Alternate Management Network is accessible only via the dedicated LAN 3 port. For more information see: Polycom, Inc.
Page 967: Restoring Defaults
"Connecting to the Alternate Management Network” on page 1-7. Connection to the Alternate Management Network bypasses LAN and Firewall security. Strict control of access to LAN 3 port is recommended. Restoring Defaults For details see "Restoring Defaults” on page 1-1. Polycom, Inc.
Page 968 RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Polycom, Inc.
Page 969: Management Network (Primary)
Once logged in, the RP Collaboration Server Web Client behaves as if the administrator had logged in on the Management Network. Connection to the Alternate Management Network bypasses LAN and Firewall security. Strict control of access to LAN 3 port is recommended. Polycom, Inc.
Page 970: Configuring The Workstation
To modify the workstation’s IP addresses: On the Windows Start menu, select Settings > Network Connections. In the Network Connections window, double-click the Local Area Connection that has Connected status. In the Local Area Connection Status dialog box, click the Properties button. Polycom, Inc.
Page 971 The addresses needed for connection to either the RMX’s Default Management Network or Alternate Management Network are listed in Table G-1. For more information about connecting to the Alternate Management Network, see "Configuring Direct Connections to the Collaboration Server” on page G-1. Polycom, Inc.
Page 972: Connecting To The Management Network
Start the RMX Web Client application on the workstation, by entering the factory setting Management IP address in the browser’s address line and pressing Enter. In the RMX Web Client Login screen, enter the default Username (POLYCOM) and Password (POLYCOM) and click the Login button.
Page 973 Enter the new Control Unit IP Address in the browser’s address line, using a workstation on the local network, and press Enter to start the RMX Web Client application. In the RMX Web Client Login screen, enter the default Username (POLYCOM) and Password (POLYCOM) and click the Login button.
Page 974: Connecting To The Alternate Management Network
In the RP Collaboration Server Welcome Screen, enter the administrator’s Username and Password and click the Login button. The RP Collaboration Server Web Client starts and the RMX can be managed in the same manner as if you had logged on the Management Network. Polycom, Inc.
Page 975: Connecting To The Rmx Via Modem
Procedure 2: Configure the Modem Configure the modem as follows: • IP address – near 169.254.192.nn • Subnet Mask – 255.255.240.0 None of the reserved IP addresses listed in Table G-1 on page should be used for the IP Address. Polycom, Inc.
Page 976: Procedure 3: Create A Dial-Up Connection
In Windows, navigate via the Control Panel to the Network Connections applet and select Create a new connection. When the New Connection Wizard is displayed, click the Next button. In the Network Connection Type box, select Connect to the Internet and click the Next button. Polycom, Inc.
Page 977 In the Getting Ready box, select Set up my connection manually and click the Next button. In the Internet Connection box, select Connect using dial-up modem and click the Next button. In the Connection Name box, enter a Name for the modem connection (e.g. Modem Connection) and click the Next button. Polycom, Inc.
Page 978 In the Phone Number to Dial box, enter the Phone Number for the modem and click the Next button. In the Connection Availability box, select Anyone’s use and click the Next button. In the Internet Account Information box, complete the Username, Password and Confirm Password fields and click the Next button. G-10 Polycom, Inc.
Page 979 10 The Connection applet is displayed with the field values filled in as specified by the New Connection Wizard. 11 Click the Dial button to establish a connection to LAN 3 Port via the modem. The Windows – Network Connections applet displays Connected status for the new connection. G-11 Polycom, Inc.
Page 980: Procedure 4: Connect To The Rmx
If the RMX Manager is displayed in the recently used programs list, click RMX Manager in the list to start the application. Click All Programs. The All Programs list is displayed. Select Polycom and then select RMX Manager. The RMX Manager – Welcome screen is displayed. G-12 Polycom, Inc.
Page 981: Overview
Integration into Microsoft environment (using Lync endpoints) is supported in AVC CP Conferencing Mode only. Overview The Polycom® Visual Communications offers high quality video and audio multipoint conferencing by integrating the Polycom network devices and endpoints into Microsoft® platforms. The Polycom® RealPresence® Collaboration Server (RMX) system can be integrated into the following Microsoft environments: •...
Page 982: Conferencing Entities Presence
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide TLS certificates can be generated using the following methods: CSR, PFX and PEM; each giving different options for Encryption Key length. Table H-1 lists the SIP TLS Encryption Key length support for the various system components.
Page 983: Guidelines
— Other Network Services with ICE capability on other media cards are unaffected. • A DNS server can be specified for each IP Network Service and for the RMX Management Network Service. For more details about Multiple Networks configuration, see "Multiple Network Services” on page 1-56. Polycom, Inc.
Page 984: Interactive Connectivity Establishment (Ice)
The user in the Branch Office can also place and receive calls from other enterprises and remote users. For example, Enterprise A also contains a branch office, which in this example is a Polycom HDX user who is behind more than one firewall. Polycom, Inc.
Page 985: Dialing Methods
For example, if company B wants to set up federation with company A and receive and send SIP calls that will be handled by the Polycom SIP signaling domain in company A, you need to add the FQDN of the company A Office Communications Server domain as well as the SIP signaling domain of company A to the list of internal SIP Server domains supported by the company B Office Communications Server/Lync Server environment.
Page 986: Integrating The Rmx Into The Microsoft Office Communications Server Environment
Office Communications Server edge server as well as the SIP signaling domain for federated environment. The SIP signaling domain is the FQDN of the Polycom DMA system or a Polycom RMX system (when your deployment does not include a DMA system).
Page 987: Configuring The Office Communications Server For Rmx Systems
For example, if company B wants to set up federation with company A and receive and send SIP calls that will be handled by the Polycom SIP signaling domain in company A, you need to add the FQDN of the company A Office Communications Server domain as well as the SIP signaling domain of company A to the list of Internal SIP Server domains supported by the company B Office Communications Server environment.
Page 988 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Right-click the server pool icon, click Properties > Front End Properties. The Pool Front End Properties dialog box opens. Click the Host Authorization tab. Polycom, Inc.
Page 989: Setting The Static Route For Rmx In The Ocs
Setting the Static Route for RMX in the OCS To add RMX to the Routing Roles: In the Front End Properties dialog box, click the Routing tab. 10 Click the button. The Add Static Routes dialog box opens. Polycom, Inc.
Page 990: Optional. Setting The Static Route & Trusted Host For Rmx In The Load Balancer Server
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide 11 In the Matching URI section, enter the Domain name for the RMX. Any domain name can be used. 12 In the Next hop section enter the RMX FQDN name as defined in the DNS and is used in the Host Authorization definition.
Page 991: Configuring The Rmx System
Make sure that when defining the Static Route it is pointing to the OCS pool and not to the RMX directly. Configuring the RMX System The required tasks are detailed in "Configuring the Collaboration Server for Microsoft Integration” on page H-36. H-11 Polycom, Inc.
Page 992: Dialing To An Entry Queue, Meeting Room Or Conference Using The Matched Uri Method
The domain name is identical to the domain name defined in the OCS Static Routes. For example, if the domain name defined in the OCS static routes is lcs2007.polycom.com and the Routing Name of the Meeting Room is 4567, the participant enters 4567@lcs2007.polycom.com.
Page 993: Optional. Removing The Rmx From The Host Authorization List
"Entry Queues” on page 7-1. For a detailed description of the configuration of the Polycom conferencing components for the integration in Microsoft Office Communications Server 2007 see Polycom® HDX and RMX™ Systems Integration with Microsoft Office Communications Server 2007 Deployment Guide.
Page 994: Configuring The Rmx As A Routable Gateway
Mediation Servers, but in this case, the RMX is set as a voice gateway by creating a new instance of the class MSFT_SIPTrustedAddInServiceSetting. Polycom recommends using the Office Communications Server 2007 R2 Resource Kit Tools to accomplish this. To set up the RMX/DMA as a Voice Gateway:...
Page 995: Establishing A Voice Route To The Rmx "Voice" Gateway
In this example, all INVITEs to numbers which start with “11” will be routed to RMX11 (DNS name rmx11.r13.vsg.local2). To establish the voice route: Open the OCS R2 management Console and right click on Forest and then click Properties > Voice Properties. H-15 Polycom, Inc.
Page 996 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide The Office Communications Server Voice Properties dialog box opens. Click the Routes tab. Office Communications Server Voice Properties - Routes dialog box opens. Click the Add button. The Add Route dialog box opens.
Page 997 11 In the Available box, click Default Usage and then click the > button. The Default Usage option appears in the Configured box. 12 Click OK. 13 In the Add Route dialog box, click OK to save the new route. H-17 Polycom, Inc.
Page 998: Configuring Office Communicator Users For Enterprise Voice
Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide Configuring Office Communicator Users for Enterprise Voice Each of the endpoints in the OCS environment must be set to use the voice route. The setting is done in the Office Communications Server management console for all required users (endpoints) simultaneously or in the Active Directory for each of the Users (endpoints).
Page 999 13 Select a location profile from the list, and then click Next. On the Ready to Configure Users dialog box, review the settings, and then click Next. 15 On the Configure Operation Status dialog box, verify that the operation succeeded, and then click Finish. H-19 Polycom, Inc.
Page 1000 Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide To Configure Office Communicator Users for Enterprise Voice in the in the Active Directory: Open the Active Directory and navigate to the endpoint whose properties require changing. Right-click the endpoint and select Properties.

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