Polycom RealPresence 1800 Administration Manual page 137

22 In the Operator Assistance Indication Message field, select the audio message to be played
when the participant requests or is waiting for the operator's assistance.
Note: Audio files
If the audio file was not uploaded prior to the definition of the IVR Service or if you want to add new
audio files, click Add Message File to upload the appropriate audio file to the Collaboration Server.
23 Click OK to complete the IVR Service definition.
The new Conference IVR Service is added to the IVR Services list.
To define an Entry Queue IVR Service with Operator Assistance Options:
1 In the RMX Management pane, select IVR Services.
2 In the IVR Services list, click the New Entry Queue IVR Service button.
3 Define the Entry Queue Service Name.
4 Define the Entry Queue IVR Service Global parameters. For more information, see
Service Properties - Global
5 Open the Welcome tab.
6 Define the system behavior when the participant enters the Entry Queue. This dialog box contains
options that are identical to those in the Conference IVR Service - Welcome Message dialog box.
7 Open the Conference ID tab.
8 Select the required voice messages. For more information, see
- Conference ID.
9 Open the Video Services tab.
10 In the Video Welcome Slide list, select the video slide to display to participants connecting to the
Entry Queue. The slide list includes the video slides previously uploaded to the MCU memory.
11 Open the Operator Assistance tab.
12 Select Enable Operator Assistance to enable operator assistance when the participant requires or
requests help during the connection process.
13 In the Operator Assistance Indication Message field, select the audio message to be played
when the participant requests or is waiting for operator's assistance.
Polycom, Inc.
Parameters.
Operator Conference and Assistance
Conference IVR
Entry Queue IVR Service Properties
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