Polycom RealPresence 1800 Administration Manual page 136

18 Open the DTMF Codes tab.
The default DTMF codes for the various functions that can be performed during the conference by all
participants or by the chairperson are listed. For the full list of the available DTMF codes, see
Conference IVR Service Properties - DTMF
19 If required, modify the default DTMF codes and the permissions for various operations including
Operator Assistance options:
 *0 for individual help - the participant requested help for himself or herself. In such a case, the
participant requesting help is moved to the Operator conference for one-on-one conversation. By
default, all participants can use this code.
 00 for conference help - the conference chairperson (default) can request help for the conference.
In such a case, the operator joins the conference.
20 Open the Operator Assistance tab.
21 Select Enable Operator Assistance to enable operator assistance when the participant requires or
requests help during the connection process to the conference or during the conference.
Polycom, Inc.
Operator Conference and Assistance
Codes.
New
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