Polycom RealPresence 1800 Administration Manual page 333

The Active Alarms dialog displays fields relating to faults and errors detected by sensors on the
MCU. It includes a Hardware Alarm List and a Software Alarm List. Each alarm list color codes the
severity of the alarm; Critical (RED), Major (ORANGE) and Normal (GREEN).
5 To save the two alarm lists to *.xls files, click Save Hardware Alarm List and Save Software Alarm
List respectively.
Note: Connection via Shelf Management
For RMX 2000/4000 systems, if you connect the Hardware Monitor via the Shelf Management
server, the Software Alarm List section is not displayed.
Running Diagnostics
Administrators can use the Hardware Monitor to run the MCU diagnostics tool, which is a debugging tool
that detect malfunctions in the hardware components' performance. The MCU can run diagnostics on the
MFA, CPU and Switch (Cards: MPMRx, DSP media cards, CPU, RTM IP, and RTM ISDN) only.
When the diagnostic tool is initialized, the MCU is reset and upon restarting, the MCU enters Diagnostic
Mode. Entering this mode causes the MCU to terminate all active conferences and prohibits conferences
from being started.
To access an MCU in Diagnostic Mode, the administrator must use the MCU Shelf Management IP address.
To run diagnostics on a card:
1 In the RMX Management section, click Hardware Monitor
Polycom, Inc.
Hardware Monitoring
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