Procedure 1: Ending All Internet Explorer Sessions; Procedure 2: Deleting The Temporary Internet Files, Collaboration Server Cookie And Collaboration Server Object - Polycom 1500 Getting Started Manual

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide

Procedure 1: Ending all Internet Explorer Sessions

In some cases, although all the Internet Explorer sessions were closed, the system did not end one or
several IE processes. These processes must be ended manually.
To end all Internet Explorer sessions:
Start the Task Manager and click the Processes tab.
1 Select an iexplore process and click the End Process button.
2 Repeat this process for all iexplore processes that are currently active.
3 Close the Windows Task Manager dialog box.
4 Open the Internet Explorer and connect to the MCU.
5 If the problem persists, continue with Procedure 2.
Procedure 2: Deleting the Temporary Internet Files, Collaboration Server Cookie
and Collaboration Server Object
If at the end of Procedure 1 the error message is still displayed, and you cannot connect to the MCU,
perform the following operations:
● Delete the Temporary Internet files
● Delete the RMX/Collaboration Server Cookie
● Delete the RMX/Collaboration Server ActiveX Object
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