Polycom RealPresence 1800 Administration Manual page 337

To perform a standard restore:
1 Connect a PC to the RealPresence Collaboration Server.
2 Using Internet Explorer, connect to the RealPresence Collaboration Server by entering its IP
address into the browser address bar.
The RMX Web Client starts up.
3 Insert the USB Key that includes the server's initial LAN configuration information (IP addresses,
etc.) into the USB port on the RealPresence Collaboration Server back panel.
4 In the RMX Web Client, select Administration > Tools > Restore Factory Defaults.
5 In the Restore Factory Defaults dialog, select Standard Restore.
6 Choose Backup & Continue or Continue.
Backup & Continue backs up the current RealPresence Collaboration Server configuration. Select
this option to keep the current conferencing entities and system configuration.
Continue erases all of the current system configuration files and conferencing entities and restores
them to their system default values.
7 If you chose Backup & Continue, click Browse in the Backup Configuration Dialog dialog and
browse to the location at which to store the backup.
The system initiates the backup of the Collaboration Server configuration files. When the backup
completes, a confirmation dialog is displayed. To cancel the backup, click Close.
8 Click Yes or Backup to restore the Collaboration Server.
9 When prompted to reset the system now, click Yes.
Following system restart, follow the instructions in Modifying the Default IP Network Service and
ISDN (audio/video) Network Services Overview
Perform a Comprehensive Restore
Restore the MCU to the default settings of the current software version.
In addition to files deleted when you perform a standard restore, the following files are also deleted:
● CFS license information
● Management Network Service
Note: Product Activation Key is required after a Comprehensive Restore
After a Comprehensive Restore, the Product Activation Key is required to reconfigure the
Management Network Service during the First Entry Configuration.
You can perform a comprehensive restore in one of the following ways:
● Using the RMX Web Client (Recommended).
● Using the USB key.
Use the USB key for system restore only when you cannot do it from the system Web Client. For
example, when the Web Client is inaccessible.
Polycom, Inc.
Restore RealPresence Collaboration Server Defaults
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