Viewing System Information For Customer Support - Avaya Scopia XT Series Deployment Manual

7. Select Save to download the file to your PC.
The file has the format <product name_CS_Package_<product name IP Address >
_<date and time of download > .zip
8. Access the XT Series web interface, as described in
9. From the XT Series web interface, select Diagnostics > Utilities > Customer Support
Package.
10. Select Create.
11. Wait for the system to create the log package file and display the link for downloading this
file.
12. Select the link to download the log package file onto the computer.
13. Send the file to your customer support representative.
Related links
Retrieving XT Series Logs

Viewing System Information for Customer Support

About this task
When contacting customer support or your system administrator, you may need to provide
information about the system. This procedure describes how to view the following system
information:
• Software version
• Host ID (MAC address)
• IP addresses
• Serial number
December 2017
Figure 161: Retrieving system logs
on page 221
Avaya Video Collaboration Solution for IP Office Deployment Guide
Comments on this document? infodev@avaya.com
Retrieving XT Series Logs
Accessing Web Interface on page 71.
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