Resolving Acoustic Pairing Problems; Testing Acoustic Pairing - Avaya Scopia XT Series Deployment Manual

Resolving Acoustic Pairing Problems

Condition
During Screen Link and/or Mobile Link, the sound volume is too low.
Cause
The level of acoustic pairing may be too low. XT Series.
Solution
1. Ensure that your location meets each of these requirements:
• You must be in a quiet room. For example, if there are loud ultrasonic devices present,
such as fans, the room may be unsuitable.
• Your laptop must be on the same table as the XT Series Microphone Pod.
• The distance between your laptop and the Microphone Pod must be less than 1.5
meters from a 3–way pod and 1 meter away from a 1–way pod.
• There must be no relevant obstacles between your laptop and the Microphone Pod.
• You must not use the XTE240 embedded camera. Add a Microphone Pod or connect
the XT Series manually.
2. Ensure that the XT Series can detect the sound:
• The sound may be being generated by the Avaya Equinox
earphones. In this case, the XT Series cannot detect the sound. Manually pair the XT
Series with the client, specifying the IP address.
• Adjust the volume in the Avaya Equinox
icon in the System Tray bar. Navigate to Settings > Advanced. Scroll down to Screen/
Mobile Link and increase the volume to 70%-80%. Click OK.
Related links
Troubleshooting the Avaya Scopia

Testing Acoustic Pairing

Condition
If you suspect that acoustic pairing is not working due to interference from ambient sounds, you
can run a test.
Solution
1. Navigate to Configure > System Status > Diagnostics > I/O Connections > Audio >
Tests.
2. Check the level of sonic performance when you are not generating acoustic signals for
pairing. The performance meter should be very low or not present at all.
3. Check the level of sonic performance when you are generating acoustic signals for pairing.
The performance meter should be very high, displaying a full blue bar.
December 2017
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XT Series
Avaya Video Collaboration Solution for IP Office Deployment Guide
Comments on this document? infodev@avaya.com
Resolving Acoustic Pairing Problems
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client. Right-click on the Avaya Equinox
on page 220
client in the headset
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client
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