Chapter 11: Troubleshooting The Avaya Scopia ® Xt Series - Avaya Scopia XT Series Deployment Manual

Chapter 11: Troubleshooting the Avaya
Important:
You can access the XT Series using a browser (Web UI) or the end point main menu (Graphical
User Interface, GUI). Not all figures in this manual show both interfaces. Some figures show
either the web UI or the end point main menu. The field and menu names on both interfaces are
almost identical.
This section covers troubleshooting problems that may occur when setting up and using the Avaya
®
Scopia XT Series.
Related links
Retrieving XT Series Logs
Resolving Problems Connecting Calls
Resolving Audio Problems
Cancelling the Echo on HDMI Monitors
Resolving Monitor Display Problems
Checking Monitor Image
Improving Call Video Resolution
Resolving Problems with Displaying Video
Resolving issues related to video quality
Resolving Camera Issues
Resolving IP Address Problems
Resolving Problems Viewing Computer Content
Resolving XT Remote Control Unit Problems
Resolving download problems
Downgrading to version 8.x
USB Software Upgrade Failure
Restoring Default User Settings
Resolving Screen Link Resolution Problems
Resolving Screen Link Network Connectivity
Resolving Acoustic Pairing Problems
Testing Acoustic Pairing
Ending Mobile Link
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Avaya Video Collaboration Solution for IP Office Deployment Guide
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