Chapter 9: Troubleshooting The Avaya Scopia ® Xt Series; Viewing System Information For Customer Support - Avaya Scopia XT7100 Deployment Manual

Chapter 9: Troubleshooting the Avaya
This section covers troubleshooting problems that may occur when setting up and using the Avaya
®
Scopia XT Series.
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Viewing System Information for Customer Support

Retrieving XT Series Logs
Resolving Problems Connecting Calls
Resolving Audio Problems
Cancelling the Echo on HDMI Monitors
Resolving Monitor Display Problems
Improving Call Video Resolution
Resolving Problems with Displaying Video
Resolving Lip Sync Problem
Resolving Camera Issues
Resolving IP Address Problems
Cannot Control with Keyboard and Mouse
Resolving Problems Viewing Computer Content
Resolving XT Remote Control Unit Problems
Resolving download problems
USB Software Upgrade Failure
Restoring Default User Settings
Viewing System Information for Customer Support
About this task
When contacting customer support or your system administrator, you may need to provide
information about the system. This procedure describes how to view the following system
information:
• Software version
• Host ID (MAC address)
®
Avaya Scopia XT Series Deployment Guide
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Scopia XT Series
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Comments? infodev@avaya.com
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April 2015