Retrieving Customer Support Packages - Avaya Scopia XT Series Deployment Manual

Troubleshooting the Avaya Scopia
3. Reproduce the problem you want to report to customer support.
4. Stop retrieving logs by selecting Stop Netlog.
5. To access the logs, select Download NetLog captured files.
6. Enter the username and password. The default username is CustomerSupport and
password is 5678.
To change this login information, see
page 221.
7. Select the NetLog file to download it to your computer.
Related links
Retrieving XT Series Logs

Retrieving Customer Support Packages

About this task
This procedure explains how to retrieve system log files of the Avaya Scopia
system activities and memory dump.
Before you begin
Enable the system log and profiler functionality (see
Initialization on page 221). This is optional and should only be done at the request of your
customer support representative.
Procedure
1. Access the XT Series web interface, as described in
2. From the XT Series web interface, select Diagnostics > Utilities > Customer Support
Package.
December 2017
® XT Series
Figure 157: Downloading Netlog files
on page 221
Avaya Video Collaboration Solution for IP Office Deployment Guide
Comments on this document? infodev@avaya.com
Enabling System Logs and Remote Initialization
Enabling System Logs and Remote
Accessing Web Interface
on
®
XT Series internal
on page 71.
224