Resolving Screen Link Resolution Problems; Resolving Screen Link Network Connectivity - Avaya Scopia XT Series Deployment Manual

Troubleshooting the Avaya Scopia
Related links
Troubleshooting the Avaya Scopia

Resolving Screen Link Resolution Problems

Condition
I cannot change the screen resolution.
Cause
In this Avaya Equinox
Solution
1. Stop Screen Link.
2. Change the resolution.
3. Restart Screen Link.
Related links
Troubleshooting the Avaya Scopia

Resolving Screen Link Network Connectivity

Condition
Screen Link is not working due to network connectivity issues.
Cause
There may be no direct connectivity between the computer and the XT Series.
Solution
1. Ensure that the computer can reach the selected XT Series by the IP address, using
HTTPS (port 443/TCP).
2. Ensure that the computer can reach the selected XT Series by the IP address, using RTPS
(port 8554/TCP).
3. Open port 8854 on the computer to ensure incoming connections between the computer
and the XT Series.
If this port is not open, you may receive a Windows Security Alert error message. Click
Allow Access if you receive this error message.
Related links
Troubleshooting the Avaya Scopia
December 2017
® XT Series
®
XT Series
®
client, you cannot change the screen resolution while Screen Link is active.
®
XT Series
®
XT Series
Avaya Video Collaboration Solution for IP Office Deployment Guide
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