Resolving Monitor Display Problems - Avaya Scopia XT Series Deployment Manual

Resolving Monitor Display Problems

Problem
The monitor is having display problems.
Flickering or blank screen
The system displays a flickering or blank screen.
Solution
The rear panel of the XT Codec Unit features two HD outputs for connecting a main and auxiliary
screen. For cabling, see the cabling diagram in the Quick Setup Guide.
Your system administrator must configure the system for correct video resolution.
When you are not in a call, you can set the refresh frequency of the monitor display:
• Set to 50 Hz by pressing
• Set to 60 Hz by pressing
Blank screen
The system displays a blank screen.
Solution
• Verify the power cord of the XT Codec Unit is connected properly at both ends.
• Verify the monitor's power cord is connected properly at both ends.
• Check that the monitor is connected to HD1
• Verify the XT Codec Unit's LED is on. If the LED is blinking, press the Power key
XT Remote Control Unit.
• Make sure the XT Codec Unit output is properly connected to the monitor input. Make sure
the monitor/DVI cable is connected properly at both ends.
Screen layout cropped
The screen layout appears to be cropped.
Configure the monitor layout as described below.
1. From the endpoint's main menu, select Configure > Quick Setup.
2. Select Next to navigate to the Configure Monitor page.
3. Follow the instructions on the screen to adjust the image.
When you adjust the image, 4K output is automatically disabled.
If necessary, refer to
December 2017
then 5.
then 6.
Adjusting the Image Position
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Resolving Monitor Display Problems
and the power is on.
on page 98 for operational information.
on the
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