Resolving Xt Remote Control Unit Problems; Resolving Download Problems - Avaya Scopia XT Series Deployment Manual

Troubleshooting the Avaya Scopia
• Verify the computer's output resolution is supported by the XT Series (see
Computer to the XT Series using the DVI port
XT Series using the HD1 port
Related links
Troubleshooting the Avaya Scopia

Resolving XT Remote Control Unit Problems

Problem
The XT Remote Control Unit does not function.
Low battery power
Solution
Replace the battery, as described in Avaya Scopia
Remote Control Unit's battery power is low, an icon appears in the system menus letting you know
that you should replace the battery:
•
Half-charged Battery
•
Low Battery
XT Remote Control Unit code
Solution
If the battery power is not low, configure the XT Remote Control Unit code on the XT Codec Unit
to the same number that it is set on the XT Remote Control Unit, as described in
Remote Control Unit
If you still experience problems, reconfigure the XT Remote Control Unit code to be a number
between 01-04, inclusive.
Related links
Troubleshooting the Avaya Scopia

Resolving download problems

Problem
You cannot download the Avaya Scopia
Cause
The Yosemite (or higher) operating system does not allow you to download packages obtained
from outside of the Apple Mac Applications store.
December 2017
® XT Series
on page 61).
®
XT Series
on page 69).
®
XT Series
®
XT Control installation package.
Avaya Video Collaboration Solution for IP Office Deployment Guide
Comments on this document? infodev@avaya.com
on page 59 or Connecting a Computer to the
on page 220
®
XT Series Installation Guide. When the XT
on page 220
Connecting a
Pairing an XT
248