Retrieving Screen Link And Mobile Link Logs - Avaya Scopia XT Series Deployment Manual

Troubleshooting the Avaya Scopia

Retrieving Screen Link and Mobile Link Logs

About this task
This procedure explains how to retrieve some Screen Link and Mobile Link log files from the
®
Avaya Scopia XT Series Desktop client and admininstration Web interface.
Procedure
1. Right-click the Scopia XT Desktop icon
Figure 159: Selecting Settings from the system tray menu
The Windows Explorer window opens.
2. Do one of the following:
• For Screen Link issues, retrieve the last CALL_LOG-ScreenLink.DATETIME.xml file.
• For Mobile Link issues, retrieve the last CALL_LOG-DATETIME.xml file.
3. Copy the file and send it to Avaya customer support.
4. Access the Equinox Management administrator portal.
5. Select the Tools icon
The Support Log Pack dialog box opens.
6. On the Support Log Pack dialog, select Equinox Management and select Generate.
December 2017
® XT Series
Figure 160: Log files showing in the Windows Explorer window
on the upper-right side of the page and select Support Log Pack.
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and select Open Log Folder.
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