Resolving Ip Address Problems - Avaya Scopia XT Series Deployment Manual

Troubleshooting the Avaya Scopia

Resolving IP Address Problems

Problem
Cannot configure the IP address or the system does not make calls due to network errors.
Cannot configure the IP address
Solution
• Assign a valid IP address to the system on GLAN1
Advanced IP Address Settings
• If the warning icon for no network connection
its assigned IP address, the system is not connected to network or has an invalid IP address
(for details on viewing the system's IP address, see
Customer Support
• Make sure the GLAN cable is connected properly at both ends: to the network socket and to
the GLAN1
If the GLAN2
• If the system has a static IP address, verify it does not clash with another device on the
network.
• The system is capable of detecting IP/MAC address conflicts in a network. The conflict
occurs with static IP addresses if another device on your network has the same fixed
address, or with dynamic IP addresses due to a DHCP server problem.
If configuring from the endpoint, you must first enable advanced configuration, as described in
Enabling Advanced Maintenance on the XT Series
1. From the endpoint's main menu, select Configure > Quick Setup.
2. Press Next several times until the Configure TCP/IP screen appears.
3. Enter the IP address.
December 2017
® XT Series
on page 126).
on page 227).
port of the XT Codec Unit.
port is enabled and in use, check that it is properly connected.
Figure 180: Configuring IP address
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or GLAN2 (see
appears and the system displays 0.0.0.0 as
Viewing System Information for
on page 122.
Configuring
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