Resolving Problems Connecting Calls - Avaya Scopia XT Series Deployment Manual

Troubleshooting the Avaya Scopia

Resolving Problems Connecting Calls

Problem
Calls are not connecting.
Outgoing SIP or H.323 video call
Cannot dial out or connect to an outgoing SIP or H.323 video call.
Solution
• Verify you dialed the correct number or address.
• Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings,
described in
Incoming SIP or H.323 video call
Cannot receive a SIP or H.323 video call.
Solution
• Verify the number/address used to connect to you is correct.
• Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings,
described in
• Make sure the Do Not Disturb (DND) function is not enabled. DND is indicated by the
in the top bar on the menu screens.
Videoconference
Cannot connect to a videoconference.
Solution
• Check you dialed the correct conference number.
• Check you are registered to the correct gatekeeper or SIP Proxy.
Other party cannot see or hear me
Solution
Make sure your microphone is correctly connected to the system.
Make sure the Video Privacy and Mute functions are not enabled. You can see this in the top bar
of the system's menus: No video
If the other site can hear, but not see, make sure your Call Type is set to Audio & Video, not
Audio Only:
1. Disconnect the call.
2. Select Call from the Main menu, and press ok/menu.
3. Select the arrow
December 2017
® XT Series
Configuring Advanced Network Settings
Configuring Advanced Network Settings
or No audio
to access the Advanced Calling Options.
Avaya Video Collaboration Solution for IP Office Deployment Guide
Comments on this document? infodev@avaya.com
on page 125.
on page 125.
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