Avaya Scopia XT Series Deployment Manual page 245

Solution
If the Web Video feature is enabled, you can check the camera's output remotely from the Avaya
®
Scopia XT Series web interface by selecting More Actions > Web Video:
Cannot move camera
I can see the PTZ camera's output, but I cannot move the camera. The video source may not be
set to the correct camera.
Solution
1. Select Control Camera from the Main menu (or from the In-Call menu, during a call) and
press ok/menu.
2. Press ok/menu again.
3. Select Video Source.
Connectivity
Solution
Ensure the camera is correctly connected to the system, including the VISCA cable connected to
the IN RS-232C connector on the camera.
Control Camera setting
The Control Camera setting may not be enabled.
If configuring from the endpoint, you must first enable advanced configuration, as described in
Enabling Advanced Maintenance on the XT Series
1. Access the general camera settings. From the XT Series web interface, select
Administrator Settings > I/O connections > Cameras > HD1. From the endpoint's main
menu, select Configure > Advanced > I/O connections > Cameras > HD1.
2. Make sure that the Control Camera field is set to Yes.
3. From the web interface only, select Save.
Related links
Troubleshooting the Avaya Scopia
December 2017
Figure 179: Remotely monitoring your PTZ camera
®
XT Series
Avaya Video Collaboration Solution for IP Office Deployment Guide
Comments on this document? infodev@avaya.com
on page 122.
on page 220
Resolving Camera Issues
245