Accessing Xt Series Onsite - Avaya Scopia XT Series Deployment Manual

Troubleshooting the Avaya Scopia
8. On the XT Series interface, type the response that you received from the EASG Web
Mobile Avaya Service application.
You can now securely access the XT Series.
Related links
Configuring Access to the XT Series by Service Personnel

Accessing XT Series Onsite

EASG site certificates are used by the onsite Avaya technicians who do not have access to the
Avaya network to generate a response to the EASG challenge. The technician will generate and
provide the EASG site certificate to the customer. The customer loads this EASG site certificate on
each server to which the customer has granted the technician access. The EASG site certificate
will only allow access to systems on which it has been installed, and will only allow access to the
given Avaya technician and cannot be used by anyone else to access the system including other
Avaya technicians. Once this is done, the technician logs in with the EASG challenge/response.
About this task
Avaya Service Personnel can use this procedure to access the XT Series when there is no
network access to the Avaya network from the customer site.
Procedure
1. On the Avaya network, generate the site certificate and provide it to the customer for
loading on to their XT Series.
2. Instruct the customer to load the site certificate on to the XT Series.
a. From the XT Series web interface, select Administrator Settings > Utilities >
Certificates > EASG Certificates.
b. Type a password, which is a Mandatory Site Authentication Factor (SAF) password
(min 10 – max 20 characters) and take a note of this password.
c. Upload the site certificate which has been provided by Avaya Service Personnel.
3. When on the customer site (where there is no Avaya network), log in to the XT Series with
the sroot credentials to get the EASG ID and Challenge.
4. Access the EASG Site Manager Application.
5. Type the EASG ID in the Equipment field.
6. Type sroot in the EquipLogin field.
7. Type the Mandatory Site Authentication Factor (SAF) password in the SAF PIN field.
8. Type the Challenge in the Challenge field.
9. Click Generate Response.
10. Take a note of the response.
December 2017
® XT Series
Avaya Video Collaboration Solution for IP Office Deployment Guide
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