Retrieving Xt Series Logs; Enabling System Logs And Remote Initialization - Avaya Scopia XT Series Deployment Manual

Configuring Access to the XT Series by Service Personnel

Retrieving XT Series Logs

When reporting a problem to customer support, you may be asked to retrieve and send logs of
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Avaya Scopia XT Series. There are two kinds of XT Series logs:
• Logs for analyzing network traffic.
• Internal system activities and memory dump logs, offering a snapshot of the system's status
at the moment of an error. These log files are analyzed by customer support only.
Related links
Troubleshooting the Avaya Scopia

Enabling System Logs and Remote Initialization

Retrieving Network Traffic Logs
Retrieving Customer Support Packages
Retrieving Screen Link and Mobile Link Logs
Viewing System Information for Customer Support
Enabling System Logs and Remote Initialization
About this task
Equinox Management can remotely backup and restore endpoint configurations, including those
from the Avaya Scopia
settings across multiple endpoints in an organization.
This procedure enables Equinox Management to retrieve or apply configuration files remotely.
Before you begin
If configuring from the endpoint, you must first enable advanced configuration, as described in
Enabling Advanced Maintenance on the XT Series
Procedure
1. Access the remote access settings. From the XT Series web interface, select
Administrator Settings > Utilities > Remote Access > Advanced. From the endpoint's
main menu, select Configure > Advanced > Utilities > Remote Access >
Configurations.
December 2017
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XT Series
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XT Series. You can also use configuration files to duplicate the same
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